Dear alexis, Thank you for taking the time to share your comment with us on Expedia. Being the first 5-star hotel in Macau, providing impeccable hotel experience is always our mission. We are delighted to know that you are satisfied with our close proximity to tourist attractions & historic world heritage sites, comfortable guest room and decent buffet breakfast. It was a pleasure to have you with us on your recent visit to Macau. In a city where hotels are abundant, we truly appreciate that you have chosen to stay with us. We look forward to welcoming you again soon! Yours sincerely, Hotel Royal Macau

Dear Luc, Thank you for taking the time to share your comment with us on Expedia. Being the first 5-star hotel in Macau, providing impeccable hotel experience is always our mission. We are delighted to know that you are satisfied with our close proximity to tourist attractions & historic world heritage sites, complimentary shuttle bus service, clean guest room and friendly staff. It was a pleasure to have you with us on your recent visit to Macau. In a city where hotels are abundant, we truly appreciate that you have chosen to stay with us. We look forward to welcoming you again soon! Yours sincerely, Hotel Royal Macau

Dear guest, Thank you for taking the time to share your comment with us on Expedia. Being the first 5-star hotel in Macau, providing impeccable hotel experience is always our mission. We are delighted to know that you are satisfied with our clean & comfortable guest room, friendly staff, attentive service, decent buffet breakfast, close proximity to tourist attractions & historic world heritage sites and complimentary shuttle bus service. Please kindly note that view may vary depending on room type, we have guest rooms with garden view and welcome you to enjoy next time. It was a pleasure to have you with us on your recent visit to Macau. In a city where hotels are abundant, we truly appreciate that you have chosen to stay with us. We look forward to welcoming you again soon! Yours sincerely, Hotel Royal Macau

Dear Jacky, Thank you for taking your time to share your comment with us on Expedia. Being the first 5-star hotel in Macau, providing impeccable hotel experience is always our mission. We are glad to know that you are satisfied with our attentive service, spacious & clean guest room and convenient location. It was a pleasure to have you with us on your recent visit to Macau. In a city where hotels are abundant, we truly appreciate that you have chosen to stay with us. We look forward to welcoming you in Macau again soon! Yours sincerely, Hotel Royal Macau

Dear Hervé alain, Thank you for taking the time to share your comment with us. Providing impeccable hotel experience is our utmost priority. We are happy that you enjoyed our attentive service. It was a pleasure to have you with us on your recent visit to Macau. In a city where hotels are abundant, we truly appreciate that you have chosen to stay with us. We look forward to welcoming you in Macau again soon! Yours sincerely, Hotel Royal Macau

Dear Mr. Dholkawala,Thank you very much for taking your valuable time to provide us with your feedback about the incident during your recent stay with us. It was most kind of you to bring such matter to our attention since it is indeed through your valuable comments that we could try our utmost to improve the overall service and facilities. Being the first 5-star hotel in Macau, providing impeccable hotel experience is always our mission. We are sorry to know that your stay with us did not meet your expectations. We have already share your comments with the related department for further review and possible improvement.We do hope that the towels incident have not marred your good impression to Hotel Royal Macau. We hope to get another chance to serve you in the nearest future.Yours sincerely,