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Avis sur Americas Best Value Inn & Suites Gun Barrel City

2.5 out of 5
Americas Best Value Inn & Suites Gun Barrel City
210 Heritage Pkwy, Mabank, TX

Avis

7,6

Bien

Note des voyageurs de 10 (Excellent), d’après 258 avis sur 662." "
Note des voyageurs de 8 (Bien), d’après 179 avis sur 662." "
Note des voyageurs de 6 (Satisfaisant), d’après 111 avis sur 662." "
Note des voyageurs de 4 (Médiocre), d’après 61 avis sur 662." "
Note des voyageurs de 2 (Horrible), d’après 53 avis sur 662." "

8,0/10

Propreté

8,4/10

Personnel et service

7,6/10

Équipements

7,4/10

Infrastructures et conditions de l’hébergement

7,6/10

Écoresponsabilité

Avis

8/10 Bien

joao

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Réponse de Stephanie le 15 juin 2018
We appreciate your feed back!! We changed Brand name as Americas Best Value Inn. We are shampooing our rooms every alternative week. We are working for Guest satisfactions and customer relations.

6/10 Satisfaisant

Bonnie

Voyage en couple
It was only one up there close to my brother’s house.
Séjour de 2 nuits en mai 2024
Réponse de Stephanie le 21 mai 2024
Thank you for staying with us at ABVI. We appreciate your feedback.

8/10 Bien

Hector

Les points forts : Personnel et service
Séjour de 1 nuit en mai 2024
Réponse de Stephanie le 21 mai 2024
Thank you for staying with us at ABVI. We appreciate your feedback.

2/10 Horrible

Cory

Voyage en famille, Voyage d’affaires
Les points forts : Équipements
Les points faibles : Propreté
I was there for 8 days. I checked in on a Friday and was going to stay through the following thursday. I ended up checking out Sunday to go back home for one night and then I returned the next day. They did not officially check me out of the room nor did they clean the room when I returned to the same room the bed was still in made the only thing they did was put in new towels. The entire course of the state they never serviced the room other than empty the trash. Eight days with the same linen is unacceptable. The elevator made loud popping sounds every time you got in it. When I trade there for that one day the person working had no clue how to do the check out and process the refund for the days that I wasn't going to be there just in case I didn't return so she basically wrote a note on a piece of paper for me to bring back with me when I can. When I did return and finally did check out the end of this day getting that credit applied was a nightmare. Again the person working had no idea what to do and she literally had to wait 15 minutes for the manager to arrive to take care of it. This hotel is very poorly run.
Séjour de 4 nuits en mai 2024
Réponse de Stephanie le 13 mai 2024
Thank you for staying with us at ABVI. We will address these concerns directly as far as linens go. The note written by front desk on check out was done to show you would receive credit or a refund for days not stayed. It was to be taken care of the next day.

8/10 Bien

Naohiro, Setagaya

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Enjoyed the Total Eclipse
Séjour de 1 nuit en avril 2024
Réponse de Stephanie le 22 avr. 2024
Thank you for staying with us at ABVI for the eclipse. We appreciate your feedback.

8/10 Bien

Wendy

Voyage en groupe
Les points forts : Équipements
Clean and lots of room.
Séjour de 1 nuit en avril 2024
Réponse de Stephanie le 22 avr. 2024
Thank you for staying with us at ABVI. We appreciate your feedback.

10/10 Excellent

Gordon, Garland

Voyage en famille
Les points forts : Équipements
Clean and quite
Séjour de 2 nuits en avril 2024
Réponse de Stephanie le 22 avr. 2024
Thank you for staying with us at ABVI. We appreciate your feedback.

10/10 Excellent

Rocky

Voyage en groupe
Les points forts : Infrastructures et conditions de l’hébergement
Good place to stay!!
Séjour de 3 nuits en avril 2024
Réponse de Stephanie le 14 avr. 2024
Thank you for staying with us at ABVI. We look forward to seeing you again in the future.

2/10 Horrible

Kaleigh, Sioux Falls

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
We never had any problems staying here ( we stay every year for the last 3/4 years when we come to town) until this last visit. We had 0 hot water for our 3 day stay. When we informed them of no hot water, the manager I believe gave us a small refund, annd was told a plumber would be called and it would be fixed that day. Get back to the hotel that night and still no hot water! The night audit worker gave us a key to a different room down the hall that we could use to shower and told us that she will leave a note for the morning crew. Didn’t get fixed at all. Most of the staff were kind, breakfast is average, and property was in okay condition. But will definitely NOT be back, I’ll spend the money and get an Airb&b next year.
Séjour de 3 nuits en avril 2024
Réponse de Stephanie le 8 avr. 2024
We apologize for the inconvenience. We attempted to fix the hot water and giving another room was the best thing to do at the time to try and make it better. Thank you for staying with us. We will look into this issue further.

8/10 Bien

Bobi

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
It is convent. and allow pets.
Séjour de 2 nuits en mars 2024
Réponse de Stephanie le 6 avr. 2024
Thank you for your feedback, we are glad you enjoyed your stay with us. We hope to serve your lodging needs again in the future.

10/10 Excellent

Julie

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff is excellent and the rooms are clean
Séjour de 1 nuit en mars 2024
Réponse de Stephanie le 5 avr. 2024
We appreciate your feedback, on behalf of our entire staff here at ABVI Gun Barrel City we are glad you enjoyed your stay with us. We hope to serve your lodging needs again in the future.

10/10 Excellent

Autumn

Voyage en couple
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
it was all good
Séjour de 1 nuit en mars 2024
Réponse de Stephanie le 2 avr. 2024
Thank you so much for your feedback. We hope you enjoyed your stay with us and hope to see you again in the future.

10/10 Excellent

Samiya

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The room was beautiful and clean
Séjour de 1 nuit en mars 2024
Réponse de Stephanie le 30 mars 2024
Thank you for staying with us at ABVI. We appreciate the feedback. We look forward to seeing you in the future.

10/10 Excellent

Julie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de Stephanie le 30 mars 2024
Thank you for your feedback.

2/10 Horrible

Cheryl

Voyage en couple
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
The worst stay EVER! Room smelled of animals. Cat had clawed armchair. Dogs had chewed base of dressers and door frame to balcony. Two of dresser drawers were broken (large holes in bottom) making them unusable. Table was unstable. Curtain rod on door to balcony was bent. Bathtub had large porcelain chips missing. There was no tub mat. Base of one of the beds was broken. In need of major updating.
Séjour de 10 nuits en mars 2024
Réponse de Stephanie le 30 mars 2024
We apologize for any inconvenience during your stay. We will address these issues directly. We appreciate your feedback so we can correct the problem.

10/10 Excellent

Tom

Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Room was large , comfortable bed, clean
Séjour de 1 nuit en mars 2024
Réponse de Stephanie le 30 mars 2024
Thank you for staying with us at ABVI. We appreciate your feedback.

8/10 Bien

Juan

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Helpful employees
Séjour de 3 nuits en mars 2024
Réponse de Stephanie le 30 mars 2024
Thank you for your feedback. We are glad we could be helpful.

10/10 Excellent

Deborah E

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Stephanie le 30 mars 2024
Thank you for your feedback.

2/10 Horrible

Sammie

Séjour de 2 nuits en mars 2024
Réponse de Stephanie le 5 avr. 2024
Thank you for your feedback

6/10 Satisfaisant

Steve

Voyage d’affaires, Voyage en couple
Les points faibles : Infrastructures et conditions de l’hébergement
The facility looked run down and old. The pillows were small. They reminded me of couch throw pillows. The room had a musty smell as well.
Séjour de 1 nuit en mars 2024
Réponse de Stephanie le 8 mars 2024
Thank you for staying with us and thank you for your feedback. We apologize for any issues and will work to fix them as soon as possible.

10/10 Excellent

Dustin

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I liked everything about it
Séjour de 1 nuit en février 2024
Réponse de Stephanie le 4 mars 2024
Thank you for staying with us at ABVI Gun Barrel City. We appreciate your feedback.

10/10 Excellent

John

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Only complaint is no phone charger
Séjour de 1 nuit en mars 2024
Réponse de Stephanie le 4 mars 2024
We appreciate your feedback. Thank you for staying with us at ABVI.

8/10 Bien

Dustin

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I like the rooms w the balcony, but all the rooms were fair priced and clean.
Séjour de 1 nuit en février 2024
Réponse de Stephanie le 1 mars 2024
Thank you for staying with us at ABVI. We appreciate your feedback.

2/10 Horrible

Daniel

Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
My A/C didn't work at all
Séjour de 1 nuit en février 2024
Réponse de Stephanie le 12 févr. 2024
We are sorry for the inconvenience. Thank you for your feedback.

8/10 Bien

Danny

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 2 nuits en février 2024
Réponse de Stephanie le 12 févr. 2024
Thank you for your feedback.

6/10 Satisfaisant

brien

Voyage en famille
Les points forts : Personnel et service
The room had a distinct musty smell.
Séjour de 3 nuits en février 2024
Réponse de Stephanie le 12 févr. 2024
Thank you for your feedback

6/10 Satisfaisant

Anthony

Séjour de 3 nuits en février 2024
Réponse de Stephanie le 12 févr. 2024
Thank you for your feedback.

10/10 Excellent

Tammy

Voyage avec des animaux de compagnie, Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We always enjoy our stay there. Sometimes it’s a little noisy but mostly quiet. At times the back parking lot is a little messy people throw their trash in the parking lot but other than that it’s a nice place breakfast is always good and I love that they are pet friendly.
Séjour de 1 nuit en février 2024
Réponse de Stephanie le 7 févr. 2024
Thank you for your feedback, on behalf of our entire staff here at Americas Best Value Inn we are glad you enjoyed your stay with us and we hope to meet your lodging needs again in the future.

8/10 Bien

Doris

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en janvier 2024
Réponse de Stephanie le 29 janv. 2024
Thank you for staying with us at ABVI Gun Barrel City. We appreciate your feedback.

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
It was very very relaxing
Séjour de 1 nuit en décembre 2023
Réponse de Stephanie le 28 déc. 2023
Thank you for your feedback, we are glad you enjoyed your stay with us and we hope to meet your lodging needs again in the future. Happy Holidays!

2/10 Horrible

Mike

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Horrible place do no recommend dirty rooms old and out of date
Séjour de 1 nuit en décembre 2023
Réponse de Stephanie le 12 janv. 2024
Thank you for your feedback. We are working on improvements.

10/10 Excellent

Lorraine

Les points forts : Propreté, personnel et service, équipements
Séjour de 2 nuits en novembre 2023
Réponse de Stephanie le 12 janv. 2024
Thank you for your feedback.

10/10 Excellent

Gordon, Garland

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Rooms need to be updated. But clean and reasonable
Séjour de 1 nuit en novembre 2023
Réponse de Stephanie le 12 janv. 2024
Thank you for your feedback.

10/10 Excellent

Donise

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everyone was very nice and accessible!
Séjour de 3 nuits en novembre 2023
Réponse de Stephanie le 6 nov. 2023
Thank you for staying with us at ABVI. We appreciate your feedback.

6/10 Satisfaisant

Anya

Les points forts : Personnel et service
Staff is very friendly.
Séjour de 3 nuits en novembre 2023

8/10 Bien

David

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great stay
Everything was just fine except my bed was just a little hard but not unbearable and no blanket on the bed. Location was great close to other businesses and outlets. Will try to stay there again.
Séjour de 3 nuits en novembre 2023
Réponse de Stephanie le 6 nov. 2023
Thank you for staying with us at ABVI. We appreciate your feedback. We look forward to seeing you again in the future.

8/10 Bien

Kimberly

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Sheets and towels were a bit dirty
Séjour de 1 nuit en septembre 2023
Réponse de Stephanie le 6 nov. 2023
Thank you for your feedback. We will fix this issue immediately.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Friendly staff…..clean rooms….very comfortable stay
Séjour de 1 nuit en octobre 2023
Réponse de Stephanie le 24 oct. 2023
Thank you so much for your feedback, on behalf of our entire staff here at Americas Best Value Inn we are glad you enjoyed your stay with us, and we hope to meet your lodging needs again in the future.

2/10 Horrible

Terry

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very dirty...bed was unclean (stinking of pee)Moved to another room . Unattended children next door very loud. Got a full refund but will not stay at that location ever again.
Séjour de 1 nuit en octobre 2023
Réponse de Stephanie le 24 oct. 2023
We apologize for any inconvenience you experienced during your stay, we will look into the issues at hand.

2/10 Horrible

James

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
False advertisement, the pics aren’t what you get also not very clean and the so called breakfast isn’t as advertised. Very much a waste of money we ended up booking another place after an hour of being there. Would not recommend at all. Regards
Séjour de 3 nuits en octobre 2023
Réponse de Stephanie le 17 oct. 2023
We apologize for any inconvenience you experienced during your stay, we will address these issues immediately.

10/10 Excellent

CALVIN E

Séjour de 2 nuits en octobre 2023
Réponse de Stephanie le 6 nov. 2023
Thank you for your feedback. We appreciate you staying with us at ABVI.

10/10 Excellent

jose

Voyage d’affaires
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
great
Séjour de 1 nuit en octobre 2023
Réponse de Stephanie le 15 oct. 2023
Thank you for staying with us at ABVI. We appreciate your feedback and look forward to seeing you again in the future.

10/10 Excellent

Amanda

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Was nice nothing fancy just pull out couch sheet had stain
Séjour de 2 nuits en octobre 2023
Réponse de Stephanie le 9 oct. 2023
Thank you for staying with us at ABVI. We appreciate your feedback. We will address the issue with the sheets.

10/10 Excellent

James

Les points forts : Propreté
Séjour de 1 nuit en octobre 2023
Réponse de Stephanie le 9 oct. 2023
Thank you for staying with us at ABVI. We appreciate your feedback.

10/10 Excellent

Heather

Séjour de 2 nuits en septembre 2023
Réponse de Stephanie le 6 nov. 2023
Thank you for your feedback. We appreciate you staying with us at ABVI.

6/10 Satisfaisant

Brian

Les points faibles : Propreté
Séjour de 1 nuit en septembre 2023
Réponse de Stephanie le 7 oct. 2023
Thank you for your feedback.

10/10 Excellent

Susan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was a nice clean stay.
Séjour de 1 nuit en septembre 2023
Réponse de Stephanie le 2 oct. 2023
Thank you for staying with us at ABVI. We appreciate your feedback.

10/10 Excellent

roy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice and clean. Big suite, breakfast ok.
Séjour de 1 nuit en septembre 2023
Réponse de Stephanie le 30 sept. 2023
Thank you for staying with us, we appreciate your feedback.

6/10 Satisfaisant

Heather

Voyage en famille
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Lobby area very hot, employees walking around with cigarettes in mouth while cleaning rooms. Only a couple of towels in the room, pillows were a joke. If not for a last minute trip due to a death in the family, would of stayed somewhere else especially for the price, cost was too much for sure
Séjour de 1 nuit en septembre 2023
Réponse de Stephanie le 11 sept. 2023
Thank you for staying with us at ABVI. We appreciate your feedback. We will look address these issues immediately.

8/10 Bien

Danny

Les points forts : Personnel et service et confort de la chambre
Séjour de 1 nuit en août 2023
Réponse de Stephanie le 4 sept. 2023
Thank you for your feedback.