Palaces à Luna

« Very clean, with kind, welcoming staff and peaceful atmosphere. The music played outdoor breaks this feeling a bit. Beach is next door, with security staff always watching over, and while downtown is rather far the tricycle comes fast enough after a call from the lobby. »

« The staff was great. »

« There was a smell in the room that smelled like. A. Open swege pipe thats not been plugged. B. Fish 3 days old. They can not fix it. It stayed with us for 3 days during our stay. Its obvious they tried to mask it on 1 day with air freshners. I recommend avoiding if you can. »

« The bathroom has no ventilation so that things don't dry and rot. No chair, no table. No mosquito net, only very small window so if you want air you need to let the door open. The Wifi works in the lobby but does not reach the room. Most things in the room are very old and nearly broken. Close to the beach and the surf area, not too noisy. Friendly staff. Cleaning OK. »

« I suggest Orbitz would take this out. I called the property telling them that we will be checking in between 9:00-10:00 pm. He told me guard is 24 hrs. When we got there can't find it. Place was soo dark, no lights on. Called and looking for the place while on the phone. No guard ir caretaker, have to wait for 20 minutes. Just the entrance alone is soo dirty, rooms so smelly, not enough parking for 2 vehicles, I booked for 8 persons for 2 rooms. She was providing 1 bathroom and told me 1 booked...

« Clogged restroom drainage,smells like sewer.Outdated amenities. food really basic and less per serving. »

« We are happy with our room at 231 for family room. Since everyone is happy and the view is amazing we extend our stay. But the receptionist mentioned that 231 was no longer available so they the 208 from the old building with the sane price. Bit disappointed because room smaller then 231 and not upgraded or as beautiful like 231 with same price. Other than that all is perfect. Staff, views and food was perfect. »

« Needs improvements »