Avis sur Mandarin Oriental Palace, Luzern
Mandarin Oriental Palace, Luzern
Haldenstrasse 10, Lucerne, LU
Avis
9,4
Exceptionnel
10/10
Propreté
9,8/10
Personnel et service
9,8/10
Équipements
10/10
Infrastructures et conditions de l’hébergement
9,8/10
Écoresponsabilité
Avis
Voyage d’affaires
7 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2023
Réponse de Christian Wildhaber le 9 oct. 2023
Dear Guest, Thank you for your visit at Mandarin Oriental Palace, Luzern and the positive rating on Hotels.com. We hope that you were able to enjoy a nice time with us and that we can welcome you back to our place soon. Kind regards from Lake Lucerne, Christian Wildhaber General Manager
10/10 Excellent
Hanee
Voyage en couple
23 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hanee
Séjour de 1 nuit en mai 2024
10/10 Excellent
Xin
Voyage en groupe
28 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Xin
Réponse de Christian Wildhaber le 1 mai 2024
Dear Guest, Thank you for your visit at Mandarin Oriental Palace, Luzern and the positive rating on Expedia. We hope that you were able to enjoy a nice time with us and that we can welcome you back to our place soon. Kind regards from Lake Lucerne, Christian Wildhaber General Manager
10/10 Excellent
Evelin
2 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Experiência fantástica
Evelin
Séjour de 2 nuits en décembre 2023
Réponse de Christian Wildhaber le 14 févr. 2024
Dear Guest, Thank you for your visit at Mandarin Oriental Palace, Luzern and the fantastic rating on Expedia. We are delighted to hear that you were able to enjoy a nice time with us and hope that we can welcome you back to our place soon. Kind regards from Lake Lucerne, Christian Wildhaber General Manager
10/10 Excellent
Natalia
30 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Natalia
Séjour de 4 nuits en décembre 2023
10/10 Excellent
Juan
Voyage en couple
5 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Juan
Séjour de 2 nuits en novembre 2023
Réponse de Christian Wildhaber le 15 déc. 2023
Dear Guest,Thank you for your recent visit at Mandarin Oriental Palace, Luzern.I am delighted to learn that you had an excellent visit and enjoyed the exceptional service from our team and all the wonderful amenities the hotel has to offer.We strive to make every stay memorable and I am delighted you had an amazing experience.Thank you again for your kind feedback and we look forward to welcoming you on your next visit.Yours sincerely,Christian WildhaberGeneral Manager
10/10 Excellent
Rory
19 nov. 2023
Rory
Séjour de 2 nuits en novembre 2023
Réponse de Christian Wildhaber le 15 déc. 2023
Dear Guest, Thank you for your visit at Mandarin Oriental Palace, Luzern and the positive rating on Expedia. We hope that you were able to enjoy a nice time with us and that we can welcome you back to our place soon. Kind regards from Lake Lucerne, Christian Wildhaber General Manager
10/10 Excellent
Ana Paula
Voyage en groupe
9 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voltaria
Ana Paula
Séjour de 2 nuits en novembre 2023
Réponse de Christian Wildhaber le 13 nov. 2023
Dear Ana Paula,Thank you for your visit at Mandarin Oriental Palace, Luzern and the positive rating on Hotels.com. We are delighted to hear that you were able to enjoy a nice time with us and hope that we can welcome you back to our place soon. Kind regards from Lake Lucerne, Christian Wildhaber General Manager
10/10 Excellent
Marlena
Voyage en couple
5 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Marlena
Séjour de 6 nuits en octobre 2023
Réponse de Christian Wildhaber le 13 nov. 2023
Dear Marlena,Thank you very much for your recent stay at Mandarin Oriental Palace, Luzern and for your amazing review. The team and I are delighted that you chose our place for your Lucerne trip and we are very pleased to hear that you enjoyed it at the fullest. We are already looking forward to welcoming you back for your next stay and send our best regards from Lake Lucerne, Christian Wildhaber General Manager
6/10 Satisfaisant
MOHAMMAD
2 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
MOHAMMAD
Séjour de 2 nuits en septembre 2023
Réponse de Christian Wildhaber le 6 oct. 2023
Dear Guest,Thank you for taking the time to share your feedback with us. We hope to welcome you back to our hotel very soon.Sincerely,Christian WildhaberGeneral Manager
10/10 Excellent
Purevdash
Voyage d’affaires
1 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Purevdash
Séjour de 3 nuits en septembre 2023
Réponse de Christian Wildhaber le 6 oct. 2023
Dear Guest, Thank you for your visit at Mandarin Oriental Palace, Luzern and the positive rating on Hotels.com. We hope that you were able to enjoy a nice time with us and that we can welcome you back to our place soon. Kind regards from Lake Lucerne, Christian Wildhaber General Manager
10/10 Excellent
NORE ALDEIN
22 août 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
NORE ALDEIN
Séjour de 2 nuits en août 2023
Réponse de Christian Wildhaber le 24 août 2023
Dear Mr. Nore Aldein,Thank you for your visit at Mandarin Oriental Palace, Luzern and the positive rating on Expedia. We are delighted to read that you were able to enjoy a nice time with us and hope that we can welcome you back to our place soon. Kind regards from Lake Lucerne, Christian Wildhaber General Manager
2/10 Horrible
Eugene
21 août 2023
Eugene
Séjour de 4 nuits en août 2023
10/10 Excellent
Josefina
Voyage en famille
3 août 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Josefina
Séjour de 3 nuits en juillet 2023
Réponse de Christian Wildhaber le 17 août 2023
Dear Josefina,Thank you for your recent visit at Mandarin Oriental Palace, Luzern.It was a great pleasure to welcome you to our place and we are delighted to learn that you are pleased with the service extended by my colleagues. My colleagues and I will strive to enhance our legendary standards and services for your next visit to be another memorable experience.Once again, thank you for your kind feedback and we look forward to welcoming you back to Mandarin Oriental Palace, Luzern.Yours sincerely,Christian WildhaberGeneral Manager
10/10 Excellent
Angela
28 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Angela
Séjour de 2 nuits en juin 2023
Réponse de Christian Wildhaber le 17 août 2023
Dear Angela,Thank you for your recent visit at Mandarin Oriental Palace, Luzern.I am delighted to learn that you had an excellent visit and enjoyed the exceptional service from our team and all the wonderful amenities the hotel has to offer.We strive to make every stay memorable and I am delighted you had an amazing experience.Thank you again for your kind feedback and we look forward to welcoming you on your next visit.Yours sincerely,Christian WildhaberGeneral Manager
10/10 Excellent
Wilson
7 juil. 2023
Wilson
Séjour de 3 nuits en juillet 2023
Réponse de Christian Wildhaber le 14 juil. 2023
Dear Guest, Thank you very much for your visit at Mandarin Oriental Palace, Luzern and the fantastic rating on Expedia. We hope that you were able to enjoy a nice time with us and that we can welcome you back to our place soon. Kind regards from Lake Lucerne, Christian Wildhaber General Manager
10/10 Excellent
Nathan
20 juin 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nathan
Séjour de 3 nuits en juin 2023
Réponse de Christian Wildhaber le 28 juin 2023
Dear Nathan,Thank you for your recent visit at Mandarin Oriental Palace, Luzern and the positive rating on Expedia. We are delighted to hear that you were able to enjoy a nice time with us and hope that we can welcome you back to our place soon. Kind regards from Lake Lucerne, Christian Wildhaber General Manager
8/10 Bien
hans-christian bodker
28 avr. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
hans-christian bodker
Séjour de 1 nuit en avril 2023
Réponse de Christian Wildhaber le 25 mai 2023
Sehr geehrter Herr BodkerVielen Dank für Ihren Besuch im Mandarin Oriental Palace, Luzern und die positive Bewertung auf Expedia. Wir hoffen, dass Sie eine schöne Zeit bei uns geniessen konnten und wir Sie bald wieder bei uns begrüssen dürfen. Herzliche Grüsse vom VierwaldstätterseeChristian WildhaberGeneral Manager
10/10 Excellent
Yuriy
Voyage en groupe, Voyage d’affaires
19 avr. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Yuriy
Séjour de 1 nuit en avril 2023
Réponse de Christian Wildhaber le 25 avr. 2023
Dear Guest, Thank you for your recent visit at Mandarin Oriental Palace, Luzern and the positive rating on Expedia. We are delighted to hear that you enjoyed a nice time with us and we hope we can welcome you back to our place soon. Kind regards from Lake Lucerne, Christian Wildhaber General Manager
8/10 Bien
Rodrigo
21 févr. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Rodrigo
Séjour de 1 nuit en février 2023
Réponse de Christian Wildhaber le 28 févr. 2023
Dear Guest, Thank you for your recent visit at Mandarin Oriental Palace, Luzern and the positive rating. We hope that you were able to enjoy a nice time with us and that we can welcome you back to our place soon. Kind regards from Lake Lucerne, Christian Wildhaber General Manager
10/10 Excellent
Paul
Voyage d’affaires
7 févr. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Paul
Séjour de 1 nuit en février 2023
Réponse de Christian Wildhaber le 9 févr. 2023
Sehr geehrter Gast Herzlichen Dank für Ihren Besuch bei uns im Mandarin Oriental Palace, Luzern und Ihre damit verbundene Rückmeldung. Ihre positive Bewertung freut uns sehr und gerne haben wir diese mit dem gesamten Team geteilt. Feedbacks wie Ihre sind unsere Motivation, täglich unser Bestes zu geben und unseren Gästen ein einzigartiges Erlebnis zu bieten. Wir freuen uns, Sie bald wieder als unseren Gast begrüssen zu dürfen und verbleiben in der Zwischenzeit mit besten Grüssen Christian Wildhaber General Manager
10/10 Excellent
Pudur, Santa Clara
28 nov. 2022
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Pudur
Séjour de 2 nuits en novembre 2022
Réponse de Christian Wildhaber le 29 nov. 2022
Dear Guest,Warmest regards from Mandarin Oriental Palace, Luzern.Thank you very much for your recent visit and for taking the time to share your feedback with us.Your input is highly valued, as this is the only way we can constantly improve ourselves in order to offer our guests an excellent service experience, which is what we stand for with our name. I would like to thank you again for your openness and valuable feedback and would be pleased to welcome you again soon. Best regards,Christian Wildhaber General Manager
10/10 Excellent
Voyageur vérifié
17 nov. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 3 nuits en novembre 2022
Réponse de Christian Wildhaber le 23 nov. 2022
Dear Guest, Warmest regards from Mandarin Oriental Palace, Luzern. Thank you so much for your amazing review, we are delighted to read about your positive overall feedback and already look forward to welcoming you back to our gem soon.Best regards, Christian Wildhaber General Manager
10/10 Excellent
WONSUK
Voyage en couple
11 nov. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
WONSUK
Séjour de 6 nuits en novembre 2022
Réponse de Christian Wildhaber le 23 nov. 2022
Dear Mr. Wonsuk, Warmest regards from Mandarin Oriental Palace, Luzern. Thank you so much for your amazing review, we are delighted to read about your positive overall feedback and already look forward to welcoming you back to our gem soon.Best regards from Lake Lucerne, Christian Wildhaber General Manager