Avis
9,0
Merveilleux
9,2/10
Propreté
9,0/10
Personnel et service
9,0/10
Équipements
9,0/10
Infrastructures et conditions de l’hébergement
9,4/10
Écoresponsabilité
Avis
11 août 2023
Séjour de 1 nuit en août 2023
Réponse de Hotel Château Gütsch le 14 août 2023
Guten Tag MarcosBesten Dank für Ihre Bewertung, wir schätzen dies sehr. Schön, hat es Ihnen gefallen bei uns. Gerne begrüssen wir Sie bald wieder. Ihr Château Gütsch Team
8/10 Bien
Dominique
27 mai 2023
Dominique
Séjour de 1 nuit en mai 2023
Réponse de Hotel Château Gütsch le 6 juin 2023
Guten Tag DominiqueVielen Dank für die tolle Bewertung. Es freut uns, dass Sie den Aufenthalt geniessen konnten.Gerne begrüssen Wir Sie ein anderes Mal wieder!Ihr Château Gütsch Team
10/10 Excellent
Delphine
Voyage en couple
14 févr. 2022
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Delphine
Séjour de 1 nuit en février 2022
Réponse de Murielle Böni, Guest Relations Manager le 18 févr. 2022
Chère Delphine
Nous vous remercions vivement pour votre feed-back utile.
Nous sommes heureux d'apprendre que votre expérience à l'hôtel Château Gütsch a été principalement positive.
C'est avec plaisir que nous discuterons de vos remarques avec notre personnel et que nous continuerons à essayer de créer de bons moments pour nos hôtes.
Avec nos meilleures salutations
10/10 Excellent
Voyageur vérifié
Voyage en couple
10 août 2021
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 1 nuit en août 2021
Réponse de Hotel Gütsch le 6 déc. 2021
Bonjour
Merci pour le retour positif.
nous espérons vous accueillir à nouveau bientôt
10/10 Excellent
Voyageur vérifié
Voyage en couple
26 juil. 2021
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 1 nuit en juillet 2021
8/10 Bien
David
1 févr. 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
David
Séjour de 1 nuit en janvier 2021
10/10 Excellent
Voyageur vérifié
15 nov. 2020
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Voyageur vérifié
Séjour de 1 nuit en novembre 2020
10/10 Excellent
Maria
17 sept. 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Maria
Séjour de 1 nuit en septembre 2020
Réponse de Hotel Chateau Gütsch le 21 sept. 2020
Dear Mrs. Maria,
thank you very much for sharing your feedback and for staying with us.
We are very happy to see that you had a comfortable stay with us and that you enjoyed the location.
We hope to welcome you back in another occasion.
With our Best Regards,
Hotel Chateau Gütsch
8/10 Bien
patrick
11 sept. 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
sublime
patrick
Séjour de 1 nuit en septembre 2020
Réponse de Hotel Chateau Gütsch le 21 sept. 2020
Dear Mr. Partick,
Thank you very much for sharing your review with us, we highly appreciate it!
We are very happy to hear that you enjoyed the stunning view over the historical city of Lucerne and its lake from the Château.
We hope to welcome you back in another occasion, very soon.
Best Regards,
Hotel Chateau Gütsch
10/10 Excellent
GABRIELLA
Voyage en famille
6 août 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
GABRIELLA
Séjour de 1 nuit en juillet 2020
Réponse de Hotel Chateau Gütsch le 29 sept. 2020
Dear Mrs. Gabriella,
Thank you very much for sharing your feedback and for staying with us.
We are happy to see that you had a comfortable stay with us and we hope to welcome you back in another occasion, very soon.
Best Regards,
Hotel Chateau Gütsch
10/10 Excellent
Voyageur vérifié
Voyage d’affaires
10 mars 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 1 nuit en mars 2020
Réponse de front Office le 6 avr. 2020
Thank you for your review.
We can always learn what we can do better in the future.
Thank you for taking your time to give us a amazing review.
We are always happy to see our guest happy.
Best Regards
Front Office Team
8/10 Bien
sara
12 févr. 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
sara
Séjour de 2 nuits en février 2020
Réponse de Hotel Chateau Gütsch le 20 févr. 2020
Dear Ms. Sara,
Thank you very much for your feedback.
We are happy to hear you had a nice stay with us and hope to welcome you back in another occasion.
Best Regards
Hotel Chateau Gütsch
8/10 Bien
Voyageur vérifié
Voyage en famille
2 nov. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 2 nuits en octobre 2019
Réponse de Leo le 4 nov. 2019
Thank you for your rating.
10/10 Excellent
Jordan
31 août 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Un vrai bonheur
Jordan
Séjour de 1 nuit en août 2019
Réponse de Front Office Team le 12 oct. 2019
Dear Jordan
Thank you very much for being our guest.
It sound that you had a fabulous stay and could realize your deserved holiday.
See you next time up to the rooftops of Lucerne.
Kind regards
Front Office Team
10/10 Excellent
Frédéric
31 août 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Superbe établissement
Frédéric
Séjour de 4 nuits en août 2019
Réponse de Front Office Team le 12 oct. 2019
Dear Frédéric
Thank you very much for being our guest.
We are really happy that we could read your positive feedback.
Would be nice to welcome you another time up to the rooftops of Lucerne.
Kind regards
Front Office Team
10/10 Excellent
HERVE
15 mai 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
HERVE
Séjour de 1 nuit en mai 2019
Réponse de Tim Moitzi le 22 mai 2019
Dear Herve, thank you for your excellent review. We are glad you enjoyed your time with us and hope to welcome you back soon.
4/10 Médiocre
Sylvain
11 avr. 2019
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Sylvain
Séjour de 1 nuit en avril 2019
Réponse de Tim Moitzi le 17 avr. 2019
Dear Sylvain
Thank you for your review, it would be great if you could get in contact with our hotel, we would like to find out why you only gave us 4 stars in order to improve our services for the future.
Thank you and warm Regards
Tim Moitzi
General Manager
8/10 Bien
Vincent
14 mai 2018
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
La vue et l'emplacement ne sont pas tout
Vincent
Séjour de 3 nuits en mai 2018
Réponse de Équipe Gutsch le 30 mai 2018
Nous vous remercions pour votre commentaire, nous sommes toujours heureux de pouvoir améliorer nos services.
Nous espérons vous accueillir à nouveau dans notre hôtel.
Cordialement
10/10 Excellent
JEAN JACQUES, Paris
18 juil. 2016
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Un des plus beau panorama
JEAN JACQUES
10/10 Excellent
Delphine, Lausanne
11 avr. 2015
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Magnifique !
Delphine
10/10 Excellent
Andreia, Sion
7 févr. 2015
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Agréable week-end :)
Andreia
8/10 Bien
Lev, Kew Gardens
Voyage en famille, Voyage en couple
18 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lev
Séjour de 4 nuits en avril 2024
Réponse de Château Gütsch Team le 20 mai 2024
Dear LevThank you very much for your positive feedback! We are delighted to hear that you were so pleased with our service, especially the bar service.We are proud of our team and your words are a testament to their work and dedication. It is also wonderful to know that you enjoyed the view from your room and the bar. We look forward to welcoming you again soon. Your Château Gütsch team!
10/10 Excellent
Aparna
15 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Aparna
Séjour de 2 nuits en mai 2024
Réponse de Château Gütsch Team le 16 mai 2024
Dear AparnaThank you very much for your wonderful feedback! We are delighted to hear that you enjoyed your stay with us so much. Our team works to provide our guests with a memorable stay and it's great to know that we were able to fulfil your expectations. We look forward to welcoming you back soon. Your Château Gütsch Team!
10/10 Excellent
Chi wah
30 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Chi wah
Séjour de 2 nuits en avril 2024
Réponse de Château Gütsch Team le 1 mai 2024
Dear Chi wahThank you immensely for your positive review. Your time and effort in sharing your experience are greatly appreciated. We are thrilled to hear that you had a pleasant stay with us.Please know that we eagerly anticipate the opportunity to welcome you back to our hotel soon. Your Château Gütsch Team!
10/10 Excellent
Joel
7 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Joel
Séjour de 2 nuits en avril 2024
Réponse de Château Gütsch Team le 8 avr. 2024
Dear JoelThank you very much for your kind feedback! We are delighted to hear that you enjoyed your stay with us and that our staff and service exceeded your expectations. It is our aim to provide our guests with a memorable stay and it is great to hear that we were able to achieve this. We look forward to your next visit. Your Château Gütsch Team!
8/10 Bien
Frederick
30 mars 2024
Frederick
Séjour de 1 nuit en mars 2024
Réponse de Château Gütsch Team le 22 avr. 2024
Dear FrederickThank you so much for your positive review. We appreciate you taking the time to do so. We’re pleased that you had a nice stay. We look forward to seeing you again at our hotel in the near future. Your Château Gütsch Team!
10/10 Excellent
Laura
14 mars 2024
Laura
Séjour de 1 nuit en mars 2024
Réponse de Château Gütsch le 4 avr. 2024
Dear LauraThank you immensely for your positive review. Your time and effort in sharing your experience are greatly appreciated. We are thrilled to hear that you had a pleasant stay with us.Please know that we eagerly anticipate the opportunity to welcome you back to our hotel soon! Your Château Gütsch Team!
10/10 Excellent
Keith
10 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Keith
Séjour de 1 nuit en mars 2024
Réponse de Hotel Château Gütsch le 11 mars 2024
Hello KeithThank you very much for your kind words and the excellent review! We are delighted to hear that you enjoyed not only our service but also our beautiful location. We pride ourselves on providing a welcoming environment that makes your stay extra enjoyable.We hope to welcome you back soon and remain at your disposal for any further requests. Your Château Gütsch Team!
10/10 Excellent
allen
Voyage en groupe
18 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
allen
Séjour de 2 nuits en février 2024
Réponse de Hotel Château Gütsch le 19 févr. 2024
Hello AllenThank you very much for your feedback! We are delighted that you enjoyed the historic atmosphere and the breathtaking view of Lucerne and the lake. We always strive to offer our guests an unforgettable experience and hope to welcome you back soon. You Château Gütsch Team!
10/10 Excellent
Holger
2 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Holger
Séjour de 1 nuit en janvier 2024
Réponse de Château Gütsch Team le 2 févr. 2024
Guten Tag HolgerVielen Dank für Ihre 10 Punkte Bewertung, dies schätzen wir sehr. Schön, dass Sie so zufrieden waren und Sie den Aufenthalt genossen haben. Gerne begrüssen wir Sie bald wieder. Ihr Château Gütsch Team!
10/10 Excellent
Jean-Claude
19 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Wunderbar
Jean-Claude
Séjour de 1 nuit en janvier 2024
Réponse de Château Gütsch le 22 janv. 2024
Guten Tag Jean-ClaudeVielen Dank für Ihr positives Feedback! Es freut uns zu hören, dass Sie eine wunderbare Erfahrung hatten. Auf Ihren nächsten Besuch freuen wir uns. Ihr Château Gütsch Team!
10/10 Excellent
lucy
14 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Birthday treat
lucy
Séjour de 1 nuit en janvier 2024
Réponse de Leo Gast le 15 janv. 2024
Dear LucyI hope this message finds you well. We are reaching out to extend our heartfelt thanks for choosing to stay with us at Chateau Guetsch. It was truly a pleasure to have you with us, and we are delighted to hear that your stay was enjoyable. Furthermore, we sincerely appreciate the time you took to leave a positive review. Feedback from our valued guests is not only rewarding but also instrumental in helping us maintain and improve our service standards. We eagerly look forward to the opportunity of welcoming you back to our hotel in the near future. Should you need any assistance or wish to make a future booking, please do not hesitate to contact us. Best Regards Leo Gast Front Office
10/10 Excellent
Alberto
Voyage en famille
29 déc. 2023
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Alberto
Séjour de 1 nuit en décembre 2023
Réponse de Château Gütsch Team le 2 janv. 2024
Dear AlbertoThank you immensely for your positive review. Your time and effort in sharing your experience are greatly appreciated. We are thrilled to hear that you had a pleasant stay with us.Please know that we eagerly anticipate the opportunity to welcome you back to our hotel soon. Your Château Gütsch Team!
10/10 Excellent
LAI YIN
Voyage en couple
18 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
LAI YIN
Séjour de 2 nuits en novembre 2023
Réponse de Château Gütsch Team le 21 déc. 2023
Dear Lai YinThank you immensely for your positive review. Your time and effort in sharing your experience are greatly appreciated. We are thrilled to hear that you had a pleasant stay with us.Please know that we eagerly anticipate the opportunity to welcome you back to our hotel soon. Your Château Gütsch Team!
8/10 Bien
Karla
Voyage en famille
8 déc. 2023
Les points forts : Propreté, personnel et service, équipements
Karla
Séjour de 1 nuit en décembre 2023
Réponse de Château Gütsch Team le 11 déc. 2023
Dear KarlaThank you for your feedback, we really appreciate it. We are pleased to hear that you had a positive experience of the cleanliness of the room and the friendliness and helpfulness of our staff. We are sorry to hear that your stay did not meet your expectations. We take your comments seriously and will use them to improve our services. We look forward to seeing you again. Your Château Gütsch Team!
10/10 Excellent
Markus
17 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Markus
Séjour de 2 nuits en novembre 2023
Réponse de Château Gütsch Team le 20 nov. 2023
Dear MarkusThank you very much for your great feedback, we really appreciate it. We're glad you enjoyed your stay with us. We are pleased that you had a nice stay. We look forward to seeing you again. Your Château Gütsch Team!
10/10 Excellent
WooJung
14 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Modern castle
WooJung
Séjour de 1 nuit en novembre 2023
Réponse de Château Gütsch Team le 20 nov. 2023
Dear WooJungThank you very much for your enthusiastic feedback! We are delighted to hear that your stay at the "modern castle" was one of your best experiences. Our team always endeavours to offer our guests an unforgettable and pleasant stay. It is motivating to hear that we were able to fulfil your expectations. We look forward to your next visit. Your Château Gütsch Team!
10/10 Excellent
Gonzalo Antonio
3 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Gonzalo Antonio
Séjour de 1 nuit en novembre 2023
Réponse de Château Gütsch Team le 8 nov. 2023
Dear Gonzalo AntonioThank you immensely for your positive review. Your time and effort in sharing your experience are greatly appreciated. We are thrilled to hear that you had a pleasant stay with us.Please know that we eagerly anticipate the opportunity to welcome you back to our hotel soon! Your Château Gütsch Team!
10/10 Excellent
Kim
Voyage en famille
28 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kim
Séjour de 2 nuits en octobre 2023
Réponse de Château Gütsch Team le 1 nov. 2023
Dear KimThank you for sharing your experience! We're thrilled that you enjoyed the wonderful place and the fantastic view of Lucerne. Your kind words mean a lot to us, and we hope to welcome you back soon for another memorable experience. Your Château Gütsch Team!
10/10 Excellent
Fabrice
23 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Fabrice
Séjour de 1 nuit en octobre 2023
Réponse de Château Gütsch Team le 23 oct. 2023
Thank you immensely for your positive review. Your time and effort in sharing your experience are greatly appreciated. We are thrilled to hear that you had a pleasant stay with us.Please know that we eagerly anticipate the opportunity to welcome you back to our hotel soon!Your Château Gütsch Team
10/10 Excellent
Ryan
21 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ryan
Séjour de 3 nuits en octobre 2023
Réponse de Château Gütsch Team le 23 oct. 2023
Dear RyanThank you for your feedback. Your opinion is important to us and we appreciate you taking the time to share your feedback with us. We are pleased that you were satisfied with your stay and hope to welcome you back soon. Your Château Gütsch Team!
10/10 Excellent
Arba
15 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Arba
Séjour de 4 nuits en octobre 2023
Réponse de Château Gütsch Team le 19 oct. 2023
Dear ArbaThank you so much for your positive review. We appreciate you taking the time to do so.We’re pleased that you had a nice stay. We look forward to accommodating you again at our hotel in the near future! Your Château Gütsch Team
10/10 Excellent
Ann
Voyage en famille
15 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Worth the climb.
Ann
Séjour de 1 nuit en octobre 2023
Réponse de Château Gütsch Team le 16 oct. 2023
Dear AnnThank you very much for your positive feedback, we appreciate it. We are delighted that you enjoyed your stay at Chateau Gütsch. We would be delighted to welcome you again in the future. Your Château Gütsch Team!
10/10 Excellent
Khalid
11 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Khalid
Séjour de 1 nuit en octobre 2023
Réponse de Château Gütsch Team le 12 oct. 2023
Dear KhalidThank you immensely for your positive review. Your time and effort in sharing your experience are greatly appreciated. We are thrilled to hear that you had a pleasant stay with us.Please know that we eagerly anticipate the opportunity to welcome you back to our hotel soon! Your Château Gütsch Team
10/10 Excellent
david
10 oct. 2023
david
Séjour de 1 nuit en avril 2023
Réponse de Château Gütsch Team le 12 oct. 2023
Dear DavidThank you for your positive feedback, we are very pleased. We are glad you enjoyed your stay. We look forward to your next visit. Your Château Gütsch Team!
10/10 Excellent
Orly
6 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Orly
Séjour de 1 nuit en octobre 2023
Réponse de Château Gütsch Team le 10 oct. 2023
Dear OrlyThank you immensely for your positive review. Your time and effort in sharing your experience are greatly appreciated. We are thrilled to hear that you had a pleasant stay with us.Please know that we eagerly anticipate the opportunity to welcome you back to our hotel soon! Your Château Gütsch Team
10/10 Excellent
Todd
Voyage en couple
4 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Todd
Séjour de 1 nuit en octobre 2023
Réponse de Château Gütsch Team le 4 oct. 2023
Dear ToddI am glad to hear that you had a great experience at your hotel and that you enjoyed the view and the staff. The information about easy transportation to/from the main train station and the possibility of walking to the old town is certainly helpful for future guests.The note about making reservations at the hotel restaurant is also important, as this helps guests organize their plans ahead of time and avoid disappointment. Overall, your feedback is informative and useful. Thank you for sharing your experience! Your Château Gütsch Team
10/10 Excellent
George
Voyage en famille
3 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
George
Séjour de 1 nuit en septembre 2023
Réponse de Château Gütsch Team le 4 oct. 2023
Dear GeorgeIt's great to hear that your stay at Chateau Guetsch was a pleasure and provided you with a wonderful introduction to Switzerland. The walk through the surrounding forest sounds particularly lovely and was certainly a great way to spend your first morning.We thank you for sharing your experience with us and are glad you enjoyed your time with us. We look forward to your next visit. Your Château Gütsch Team!
10/10 Excellent
Georgina
Voyage en couple
30 sept. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Georgina
Séjour de 1 nuit en septembre 2023
Réponse de Hotel Château Gütsch le 2 oct. 2023
Dear GeorginaWe are very pleased that you enjoyed your stay at our hotel! Thank you for your kind feedback. We pride ourselves on our stunning views, tranquillity and attentive staff. It is great to hear that you appreciated your spacious room. Your satisfaction is important to us and we hope to welcome you back soon. Your Château Gütsch Team
10/10 Excellent
Kristy
29 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Kristy
Séjour de 1 nuit en septembre 2023
Réponse de Hotel Château Gütsch le 2 oct. 2023
Dear KristyThank you very much for your positive review. We appreciate you taking the time to do so.We’re pleased that you had a nice experience. We look forward to seeing you again at our hotel in the near future! Your Château Gütsch Team