Avis sur Homewood Suites by Hilton Louisville Downtown, KY
Homewood Suites by Hilton Louisville Downtown, KY
635 W Market St, Louisville, KY
Avis
9,2
Merveilleux
9,6/10
Propreté
9,4/10
Personnel et service
9,0/10
Équipements
9,6/10
Infrastructures et conditions de l’hébergement
9,2/10
Écoresponsabilité
Avis
Voyage d’affaires
28 avr. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2023
Réponse de Tim le 3 mai 2023
Hi Real, Thank you for the 5/5 review. We hope to see you again when your travels bring you back to the Louisville area. Have a great day!Best regards,
10/10 Excellent
PATRICK
19 sept. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Un hotel vraiement excellent
PATRICK
Séjour de 1 nuit en septembre 2019
Réponse de Ellyn Dayton - Assistant General Manager le 24 sept. 2019
Thank you for taking a moment to share your experience. I am so glad that you had such a great experience with our staff! We look forward to welcoming you home again soon!
10/10 Excellent
Teresa, Bremen
Voyage en famille
24 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Teresa
Séjour de 1 nuit en mai 2024
8/10 Bien
Michelle
Voyage en couple
20 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Michelle
Séjour de 1 nuit en mai 2024
10/10 Excellent
Cheskaye, Wabeno
Voyage en famille avec de jeunes enfants, Voyage avec des animaux de compagnie, Voyage d’affaires
16 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Cheskaye
Séjour de 3 nuits en avril 2024
Réponse de Jessica le 16 mai 2024
Hi CheskayeThanks for your review! We are pleased to hear that you enjoyed your stay and found everything to be clean. Hope to see you again soon!
10/10 Excellent
Eileen
Voyage en famille
13 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Eileen
Séjour de 2 nuits en mai 2024
Réponse de Jessica le 16 mai 2024
Hi EileenThank you for taking the time to leave us a review. We are pleased you enjoyed your stay with us minus the street noise. Glad the hotel and the staff were fantastic!
4/10 Médiocre
Mark
Voyage en famille
13 mai 2024
Les points forts : Personnel et service
Les points faibles : Propreté
Mark
Séjour de 1 nuit en mars 2024
Réponse de Jessica le 16 mai 2024
Hi MarkI am truly sorry we missed the mark on your stay, and you found the room to be dirty upon arrival and breakfast not to your liking. I would love to hear from you about what went wrong and how we can improve.
8/10 Bien
Jaskiran
Voyage d’affaires
11 mai 2024
Les points forts : Infrastructures et conditions de l’hébergement
Jaskiran
Séjour de 3 nuits en mai 2024
Réponse de Jessica le 11 mai 2024
JaskiranWe are so glad you enjoyed your stay with us and found everything safe clean and spacious! We hope to see you again soon!
8/10 Bien
michelle
Voyage en couple
10 mai 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
michelle
Séjour de 1 nuit en mai 2024
Réponse de Jessica le 11 mai 2024
Hi MichelleThanks for taking the time to let us know about your stay. I am happy to hear you enjoyed your stay from your room to the fitness center and our team! Next time you need a place to stay in Louisville we hope to see you!
10/10 Excellent
Chris
Voyage en famille avec de jeunes enfants
21 avr. 2024
Les points forts : Propreté et équipements
Chris
Séjour de 1 nuit en avril 2024
Réponse de Jessica le 22 avr. 2024
Thanks Chris fir taking the time to leave us a review. We are so happy you had a great stay, and enjoyed the friendly staff and a good breakfast.
10/10 Excellent
Breanna
Voyage en couple
20 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Breanna
Séjour de 2 nuits en avril 2024
Réponse de Jessica le 22 avr. 2024
Hi BreannaI am happy to hear we meet your expectations, and you had a great stay except for the parking. Unfortunately, being downtown with such great access to the wonderful restaurants and attractions, all of the parking around us has fees through the city. We are happy you enjoyed your stay overall and hope to see you again!
10/10 Excellent
Brianna
17 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Brianna
Séjour de 1 nuit en avril 2024
Réponse de Jessica le 19 avr. 2024
Hi BriannaThanks for the 5 stars. We are happy you enjoyed your stay. Hope to see you again!
6/10 Satisfaisant
Gina
Voyage en couple
17 avr. 2024
Les points forts : Propreté et personnel et service
Gina
Séjour de 2 nuits en avril 2024
Réponse de Jessica le 19 avr. 2024
Hi GinaI am sorry you did not feel safe while walking about outside. While we are downtown we are among many restaurants and local attractions. The city of Louisville also has safety ambassadors who patrol the area, and come into the hotel several times a day. If there is anything we could have done to make your stay more comfortable please feel free to reach out.
10/10 Excellent
Eugene
14 avr. 2024
Eugene
Séjour de 1 nuit en avril 2024
Réponse de Jessica le 19 avr. 2024
Hi EugeneThanks for taking the time to share your feedback. While the parking garage does have a hight restriction we do also have the open air lot next to the building which can be paid at the kiosk to the city. As well there is metered street parking available and other nearby open air city lots. I am truly sorry if this was not explained to you at check in. Besides the parking issues you encountered I hope the rest of your stay was enjoyable. Hope to serve you again!
6/10 Satisfaisant
Jonatan
7 avr. 2024
Jonatan
Séjour de 2 nuits en avril 2024
Réponse de Jessica le 11 mai 2024
Thanks for leave a rating. We would love to hear how we fell short of your expectations and giving you a 5/5 stay.
10/10 Excellent
Katie
Voyage en famille
2 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Katie
Séjour de 1 nuit en avril 2024
Réponse de Jessica le 11 avr. 2024
Hi Kate we are so pleased to hear you had a good stay while passing through town. I am glad you got to enjoy some of our amenities like breakfast, the pool table and courtyard. We hope if your travels bring you to the area we will see you again!
10/10 Excellent
Zach
Voyage en famille avec de jeunes enfants
1 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Zach
Séjour de 2 nuits en mars 2024
Réponse de Jessica le 1 avr. 2024
Hi Zach, Thanks for you 5 star review. I am sorry we missed the mark on your breakfast experience though, we are working on a repair for the second waffle maker and our always looking for ways to improve all of our guests experiences, so thank you for your feedback. We hope to serve you again!
2/10 Horrible
Nicholas
18 mars 2024
Nicholas
Séjour de 3 nuits en mars 2024
Réponse de Jessica le 11 avr. 2024
Hi Nicholas. I'm sorry your stay did not live up to your expectations. Please let us know what we can do next time to make your stay the best it can be!
6/10 Satisfaisant
Mike
Voyage en couple
17 mars 2024
Mike
Séjour de 2 nuits en mars 2024
4/10 Médiocre
Reema
Voyage en famille
17 mars 2024
Les points faibles : Équipements
Reema
Réponse de Jessica le 19 mars 2024
ReemaI know you spoke with the front desk at check out, and hope we were able to clear up some confusion you had. Yes, housekeeping is every other day standard but it is available daily for no charge, we are sorry you thought that was the case when we told you service was every other day. I know you mentioned you did use the complimentary wifi so we are glad that worked out for you. There is premium wifi access for a small fee but the majority of the guests like yourself use the complimentary standard wifi. As we mentioned unfortunately being in a downtown location all of the parking is city owned and there is a charge that is not in our control. We are truly sorry our hotel did not live up to your expectations, but hope we were able to clear up some confusion about our services.
10/10 Excellent
Scott
19 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Scott
Séjour de 2 nuits en février 2024
Réponse de Jessica le 20 févr. 2024
Thanks for the 5 stars Scott, we are so happy you enjoyed your stay!
8/10 Bien
Brooke
Voyage en famille avec de jeunes enfants
18 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Brooke
Séjour de 3 nuits en février 2024
Réponse de Jessica le 19 févr. 2024
Thanks for your feedback, Brooke. We are always looking for ways to improve our service through feedback like yours. I'm sorry someone wasn't able to refer you to any other places to eat as there are several great places downtown. We are always happy to provide more towels just let us know next time and we can get you as many as you need, I know traveling with small children can sometimes require extra towels. Next time your travels bring you to Louisville I hope you will come back so we can make your stay 5 stars
10/10 Excellent
Elizabeth
Voyage en famille
18 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Elizabeth
Séjour de 1 nuit en février 2024
Réponse de Jessica le 19 févr. 2024
Thanks for your review Elizabeth. We are delighted to hear you enjoyed your stay and found everything clean and comfortable. Next time you are in Louisville come see us again!
10/10 Excellent
Kelly
16 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Homewood Suites Downtown Louisville
Kelly
Séjour de 2 nuits en février 2024
Réponse de Jessica le 17 févr. 2024
Hi Kelly, Thanks for your review. I am delighted to hear that you had a wonderful stay with us and the service was excellent, we strive each day to make our guests happy and feel at home! We look forward to being able to serve you again!
10/10 Excellent
Janna
Voyage en famille
11 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent stay
Janna
Séjour de 2 nuits en février 2024
Réponse de Jessica le 12 févr. 2024
Hi Janna We are so happy to hear we were a great location for your trip and you enjoyed the service and amenities. We have a great team here at the Homewood. Can't wait to serve you again next year!
8/10 Bien
Alison
Voyage en famille
11 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Alison
Séjour de 1 nuit en février 2024
Réponse de Jessica le 12 févr. 2024
Hi Alison Thank you so much for your review. We are happy you found our suite to comfortably accommodate your family of 5 and enjoyed breakfast as well as our convenient downtown location. Hope you all enjoyed the Slugger Factory!
10/10 Excellent
Mami
7 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Mami
Séjour de 4 nuits en février 2024
Réponse de Jessica le 8 févr. 2024
Thanks for the star rating! We hope to see you again!
6/10 Satisfaisant
Amber
Voyage en famille
4 févr. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Amber
Séjour de 1 nuit en février 2024
Réponse de Jessica le 5 févr. 2024
Hi AmberI am sorry we fell short on your expectations for your stay. I would love to hear what we can do next time to make your stay more enjoyable, or solve any issues you had during your stay.
10/10 Excellent
Kenneth
Voyage d’affaires
1 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Kenneth
Séjour de 7 nuits en janvier 2024
Réponse de Jessica le 4 févr. 2024
Hi KennethThanks for your 5 star rating and review. We have a great downtown location close to the convention center and many of the great downtown louisville attractions in easy walking distance. We hope you will be able to return and stay with us again!
10/10 Excellent
Amy, Broadview Heights
Voyage en famille, Voyage d’affaires
26 janv. 2024
Les points forts : Équipements
Amy
Séjour de 1 nuit en janvier 2024
Réponse de Jessica le 27 janv. 2024
Hi AmyWe are thrilled you enjoyed your stay with us and found the room to be to your liking! Everyone seems to love our spacious rooms. Thanks for taking the time to review us. Hope to serve you again!
10/10 Excellent
Brittany
23 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Large rooms
Brittany
Séjour de 1 nuit en janvier 2024
Réponse de Jessica le 25 janv. 2024
Hi BrittanyThanks so much for your review of our property. We are glad you enjoyed our clean and spacious rooms and our close proximity to much of what downtown Louisville has to offer. Hope we will see you again!
10/10 Excellent
Lisa
Voyage en famille
22 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lisa
Séjour de 2 nuits en janvier 2024
Réponse de Jessica le 25 janv. 2024
Hi LisaThanks for your 10/10 review! We are happy you enjoyed your stay!
10/10 Excellent
Voyageur vérifié
Voyage d’affaires
17 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 10 nuits en janvier 2024
Réponse de Jessica le 17 janv. 2024
Thank you for your 10/10 review. We hope to see you again!
8/10 Bien
Manoj, Buford
Voyage en famille
16 janv. 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Manoj
Réponse de Jessica le 16 janv. 2024
Hi ManojThanks for taking the time to let us know about your experience. We are truly sorry that we did not meet your expectations with regards to the bed comfortability and your breakfast experience on Sunday morning. We will be sharing your feedback with the team and working to make your next experience a 10/10.
10/10 Excellent
David, Springboro
15 janv. 2024
David
Séjour de 2 nuits en janvier 2024
Réponse de Jessica le 4 févr. 2024
Thanks for the 5 star rating David! We are happy you enjoyed your stay with us!
10/10 Excellent
Curtis Stanley
Voyage en couple
15 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Curtis Stanley
Séjour de 2 nuits en janvier 2024
Réponse de Jessica le 15 janv. 2024
Hi CurtisWe are delighted for your 5 star review. We are sorry you were disappointed by the parking fee, unfortunately due to our downtown location all parking is city owned and we do not set those rates. However it is a great location for seeing so much of what downtown has to offer within walking distance!
10/10 Excellent
Megan
Voyage en famille
12 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Megan
Séjour de 1 nuit en décembre 2023
Réponse de Jessica le 15 janv. 2024
Hi MeganThanks for your 5 star review! We are so glad you enjoyed our convenient location to many of our great downtown attractions. We hope next time your travels bring you to Louisville you will come see us again.
8/10 Bien
Enoch
Voyage en famille
10 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Enoch
Séjour de 2 nuits en janvier 2024
Réponse de Jessica le 11 janv. 2024
Thanks for your review, If there is anything we could have done to make your stay a 10/10 please let us know!
10/10 Excellent
Courtney
Voyage en famille
8 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice hotel, but have to pay extra for parking
Courtney
Séjour de 2 nuits en janvier 2024
Réponse de Jessica le 9 janv. 2024
Hi CourtneyThanks for taking the time to let us know about your stay. We are pleased to you found everything very nice and clean and to your liking, as well as our incredible staff!I am sorry you did not see anything about the parking fees before booking. Unfortunately being in a prime downtown location all of the parking is city owned and we do not own a lot of our own. If your travels bring you back to Louisville we hope you will consider staying with us again!
10/10 Excellent
Daniel
Voyage en famille
7 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Daniel
Séjour de 4 nuits en janvier 2024
Réponse de Jessica le 8 janv. 2024
HI DanielWe are so glad you enjoyed your stay and found your room clean and comfortable. We have a great housekeeping team here. Hope to serve you again!
8/10 Bien
Janie
5 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Janie
Réponse de Jessica le 10 févr. 2024
Hi JanieThanks for your rating. If there is anything we could have done to make your stay better please let us know!
10/10 Excellent
Robert
Voyage en couple
31 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Robert
Séjour de 2 nuits en décembre 2023
Réponse de Jessica le 31 déc. 2023
Robert, Thanks for the 5 star review we are so pleased you enjoyed your stay. Hope to see you next time your in Louisville
8/10 Bien
Tyler
22 déc. 2023
Tyler
Séjour de 1 nuit en décembre 2023
Réponse de Jessica le 27 déc. 2023
Thank you Tyler for your star rating. If there is anything we could have done to make your stay a 5 please let us know!
10/10 Excellent
connie
Voyage en famille, Voyage en groupe
18 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
connie
Séjour de 3 nuits en décembre 2023
Réponse de Jessica le 19 déc. 2023
Hi Connie! We pleased that you had a wonderful stay with us. Hope to see you again next time you are in Louisville!
10/10 Excellent
Senaid
17 déc. 2023
Senaid
Séjour de 1 nuit en décembre 2023
Réponse de Jessica le 8 janv. 2024
Hi SenaidThanks for the 5 stay review. We are so happy you enjoyed your stay with us!
8/10 Bien
Tiffany
Voyage en famille
16 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great hotel just be prepared to pay for parking
Tiffany
Séjour de 1 nuit en décembre 2023
Réponse de Jessica le 16 déc. 2023
Hi Tiffany Thank you for your feedback. Unfortunately, as with most downtown city locations all of the parking is city owned and we do not own our own parking. We are pleased to hear that you found the hotel clean and the staff great! We have an amazing team at the hotel and glad you got to experience our hospitality.
8/10 Bien
Robert, SAINT CHARLES
16 déc. 2023
Robert
Séjour de 1 nuit en décembre 2023
Réponse de Jessica le 18 déc. 2023
Thank you for your review. We hope you enjoyed your stay with us.
10/10 Excellent
Kristina
10 déc. 2023
Kristina
Séjour de 2 nuits en décembre 2023
Réponse de Jessica le 31 déc. 2023
Thanks Kristina on your 5 star review. Hope to serve you again soon!
10/10 Excellent
Sherea
Voyage en couple
10 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sherea
Séjour de 2 nuits en décembre 2023
Réponse de Jessica le 11 déc. 2023
Hi ShereaThank you for 5 star rating! We are delighted that you enjoyed our property's location, and found everything to be clean and comfortable. We hope to welcome you again next time you are in the area!
10/10 Excellent
Stephanie
10 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Stephanie
Séjour de 1 nuit en décembre 2023
Réponse de Jessica le 11 déc. 2023
Hi Stephanie, we are delighted that you enjoyed your stay with us!