Extérieur
Vérifier la disponibilité

Avis sur Holiday Inn Express & Suites Louisville Downtown, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Louisville Downtown, an IHG Hotel
800 W Market St, Louisville, KY

Avis

8,8

Excellent

Note des voyageurs de 10 (Excellent), d’après 683 avis sur 1118." "
Note des voyageurs de 8 (Bien), d’après 273 avis sur 1118." "
Note des voyageurs de 6 (Satisfaisant), d’après 69 avis sur 1118." "
Note des voyageurs de 4 (Médiocre), d’après 40 avis sur 1118." "
Note des voyageurs de 2 (Horrible), d’après 53 avis sur 1118." "

9,0/10

Propreté

9,0/10

Personnel et service

8,6/10

Équipements

9,0/10

Infrastructures et conditions de l’hébergement

8,8/10

Écoresponsabilité

Avis

10/10 Excellent

Vanessa

Séjour de 1 nuit en août 2023
Réponse de Management le 18 sept. 2023
Thanks for sharing this feedback, Vanessa!

10/10 Excellent

Christian

Séjour de 1 nuit en mars 2022

10/10 Excellent

Alacious

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024

10/10 Excellent

Raquel

Voyage en famille
Service desk was kind and welcoming
Séjour de 1 nuit en mai 2024

10/10 Excellent

Timothy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Thank you !
Séjour de 1 nuit en mai 2024

10/10 Excellent

Mohamed

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The hotel was clean; the morning breakfast was convenient and the attendant was very efficient ensuring that breakfast offerings were replenished. All the staff were friendly and helpful; a special shout-out to Mutal whose suggestions for places to visit were very helpful. I would have liked if they offered water to their guests. Overall a pleasant experience.
Séjour de 2 nuits en mai 2024

8/10 Bien

Kaylee

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024

10/10 Excellent

Jeremy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Management le 20 mai 2024
Thanks for sharing this feedback, Jeremy!

4/10 Médiocre

Hugh

Voyage en groupe
Les points forts : Propreté
Les points faibles : Personnel et service
The hotel is well located for access to downtown attractions but difficult to load and unload due to very limited space at the entrance and no on premises parking whatsoever. Parking is at a parking structure across the street. My problem was with the hotel charges. I booked through Expedia which promised a specific total cost including all taxes and fees. At checkout, the hotel charged a higher cost. I brought this to the attention of the hotel desk agent. She was rude and surly and refused to make any correction, despite me showing her my Expedia reservation. She told me I had to take it up with Expedia, while providing no explanation whatsoever as to why the charges were higher than shown in the reservation. She said she’d take it up with her manager and took a copy of my confirmed reservation with the cost promised by Expedia. Two days later the charge was posted to my credit card at the higher cost. I contacted Expedia who were of ZERO help. They took no responsibility at all and told me I had to take it up with the hotel directly, which I told them I had already done. Both sides pointed at the other while both being dishonest. Separately, I was traveling with a group and we had four rooms. I paid $100 more than my friends who had booked directly with IHG rather than going through Expedia. And they received IHG loyalty program points while I got none. So with Expedia you pay more, get less and have no recourse when the hotel charges you more.
Séjour de 4 nuits en mai 2024
Réponse de Fatima le 14 mai 2024
I apologize that was your experience here at Holiday Inn Express Downtown Louisville. This in not our standard and we would like to make it better for younext time.

10/10 Excellent

james

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Friendly staff and convenient location to everything.
Séjour de 2 nuits en mai 2024
Réponse de Management le 13 mai 2024
Thanks for taking the time to share this feedback with us, James!

2/10 Horrible

Miesha

Voyage en famille avec de jeunes enfants, Voyage d’affaires
Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Propreté et personnel et service
I had bed bugs that were keeping me up all night I could not get a good sleep. I woke up with bite marks all over my body. When I called in to report they had trouble finding my reservation dispute me having a confirmation. My room was on the second floor and next to the fitness center.
Séjour de 1 nuit en mai 2024

8/10 Bien

Julie

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I love how it was close to everything and right off the highway. We had to wait a little while for a luggage caddy to be available but that was the only thing I could fault
Séjour de 1 nuit en avril 2024
Réponse de Management le 13 mai 2024
Thanks for taking the time to share this feedback with us, Julie!

6/10 Satisfaisant

Patrick

Les points faibles : Propreté
Hair on the bathroom sink, on the floor and shower. Bathroom floor not clean. Towels with long brunette strands of hair. Room didn’t look sanitized.
Séjour de 3 nuits en mai 2024
Réponse de Management le 13 mai 2024
Thanks for sharing your experience with us, Patrick! We'll be sure to take this information moving forward to ensure a better stay for our guests in the future.

8/10 Bien

Shawn

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements
The fitness room was not maintained. informed staff of need for towels, water, broken equipment. not corrected. Also, all the hand sanitizer stations throughout facility were empty.
Séjour de 2 nuits en avril 2024
Réponse de Management le 6 mai 2024
Thanks for sharing this feedback, Shawn!

8/10 Bien

Jimmy

Voyage en famille
Les points forts : Personnel et service et équipements
Parking
Séjour de 1 nuit en avril 2024
Réponse de Management le 6 mai 2024
Thanks for sharing this feedback with us, Jimmy!

6/10 Satisfaisant

frederick, Madison

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Management le 6 mai 2024
Thanks for sharing this feedback with us, Frederick!

8/10 Bien

John

Voyage en famille
Les points forts : Équipements
The sheet had makeup on it, but the attendant changed it for us
Séjour de 2 nuits en avril 2024
Réponse de Management le 6 mai 2024
Thanks for sharing this feedback, John!

8/10 Bien

jennifer

Voyage en famille, Voyage en groupe
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Hotel was nice and clean but no shuttle
Séjour de 1 nuit en avril 2024
Réponse de Management le 6 mai 2024
Thanks for sharing this feedback with us, Jennifer!

2/10 Horrible

Rita

Voyage en famille
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Really angry, unhelpful front desk staff.
Séjour de 1 nuit en avril 2024
Réponse de Management le 13 mai 2024
Thanks for sharing this feedback, Rita. We're sorry to hear of the issue you encountered with the front desk, we'll be sure to take this information moving forward to ensure a better stay for our guests in the future.

2/10 Horrible

Lorna

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2024
Réponse de Management le 6 mai 2024
Thanks for sharing this feedback, Lorna!

10/10 Excellent

rose

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Breakfast was the best I’ve ever had at a hotel
Séjour de 2 nuits en avril 2024
Réponse de Management le 6 mai 2024
Thanks for sharing this feedback with us, Rose!

8/10 Bien

Kathleen

Voyage en famille
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
The hotel was in great walking distance to many places. The only issue I had was that the bathroom in our room needed to be cleaned. There was hair on the floor and the floor was dirty.
Séjour de 1 nuit en avril 2024
Réponse de Management le 29 avr. 2024
Thanks for taking the time to share this feedback with us, Kathleen! We'll be sure to take this information moving forward to ensure a better stay for our guests in the future.

10/10 Excellent

Maria

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loved the location hotel parking is a bit of an inconvenience.
Séjour de 1 nuit en avril 2024
Réponse de Management le 29 avr. 2024
Thanks for taking the time to share this feedback with us, Maria!

10/10 Excellent

Grant

Voyage en famille
Clean, fast service.
Séjour de 1 nuit en avril 2024
Réponse de Management le 29 avr. 2024
Thanks for sharing this feedback with us, Grant!

8/10 Bien

Valerie

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Our toilet kept running and the fire alarm went off 5 x while sleeping.
Séjour de 1 nuit en avril 2024
Réponse de Management le 29 avr. 2024
Thanks for sharing this feedback, Valerie! We'll be sure to take this information moving forward to ensure a better stay for our guests in the future!

10/10 Excellent

Alaa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very clean hotel. Close to every. On negative, The closest restaurant is 10 minutes away
Séjour de 1 nuit en avril 2024
Réponse de Management le 29 avr. 2024
Thanks for sharing this feedback, Alaa!

10/10 Excellent

Katherine

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Todo muy excelente
Séjour de 1 nuit en avril 2024
Réponse de Management le 29 avr. 2024
Thanks for sharing this feedback, Katherine!

8/10 Bien

Marco

Séjour de 2 nuits en avril 2024
Réponse de Management le 13 mai 2024
Thanks for taking the time to share this feedback with us, Marco!

10/10 Excellent

Helen Catherine

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was clean, staff was nice. Place was very quiet. I would stay again.
Séjour de 1 nuit en avril 2024
Réponse de Management le 23 avr. 2024
Thanks for sharing this feedback, Helen!

10/10 Excellent

Julie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Front desk staff very nice and helpful. Great location very close to Louisville Slugger museum and many restaurants and shops.
Séjour de 1 nuit en avril 2024
Réponse de Management le 23 avr. 2024
Thanks for sharing this feedback with us, Julie!

10/10 Excellent

Paul

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice place
Séjour de 1 nuit en avril 2024
Réponse de Management le 23 avr. 2024
Thanks for sharing this feedback with us, Paul!

10/10 Excellent

Douglas D

Voyage en famille
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
We had a great experience! Except for the argument we heard in the hallway at 2AM! Of course that’s not the hotels fault 😊
Séjour de 1 nuit en avril 2024
Réponse de Management le 23 avr. 2024
Thanks for sharing this feedback with us, Douglas!

10/10 Excellent

Brian, Mercer Island

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Management le 23 avr. 2024
Thanks for sharing this feedback with us, Brian!

10/10 Excellent

Maleya

Séjour de 1 nuit en mars 2024
Réponse de Management le 23 avr. 2024
Thanks for sharing this feedback with us, Maleya!

10/10 Excellent

Douglas E

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very nice and clean hotel and close to several downtown attractions
Séjour de 1 nuit en avril 2024
Réponse de Management le 23 avr. 2024
Thanks for sharing this feedback with us, Douglas!

10/10 Excellent

Shanna

Les points forts : Infrastructures et conditions de l’hébergement
It was great. I only stayed one night but it was a lovely hotel.
Séjour de 1 nuit en avril 2024
Réponse de Management le 23 avr. 2024
Thanks for sharing this feedback, Shanna!

2/10 Horrible

roberto

Les points faibles : Personnel et service
Séjour de 1 nuit en avril 2024
Réponse de Management le 23 avr. 2024
Thanks for sharing this feedback with us, Roberto!

10/10 Excellent

Jessica

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Management le 23 avr. 2024
Thanks for taking the time to share this feedback with us, Jessica!

10/10 Excellent

Michael

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It is downtown near my objective. Friendly staff.
Séjour de 1 nuit en avril 2024
Réponse de Management le 23 avr. 2024
Thanks for sharing this feedback, Michael!

6/10 Satisfaisant

Joseph

Les points forts : Propreté
Les points faibles : Personnel et service
Staff was rude. Checkout time even 30 mins was a big deal.
Séjour de 4 nuits en avril 2024
Réponse de Management le 23 avr. 2024
Thanks for sharing this feedback, Joseph!

10/10 Excellent

Luis

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
The property doesn’t have any free parking space. all parking is $21,35 per day.
Séjour de 1 nuit en avril 2024
Réponse de Management le 9 avr. 2024
Thanks for sharing this feedback with us, Luis.

10/10 Excellent

Nusha

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff was great and the room was wonderful!
Séjour de 1 nuit en mars 2024
Réponse de Management le 9 avr. 2024
Thanks for sharing this feedback with us, Nusha!

10/10 Excellent

Kathy

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location. Can walk or uber to Bourbon trail. Louisville Slugger museum across the street
Séjour de 1 nuit en avril 2024
Réponse de Management le 23 avr. 2024
Thanks for sharing this feedback, Kathy!

8/10 Bien

David

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice place to stay, clean, convenient, good coffee and breakfast. Showers were excellent, plenty of hot water and modern. A parking garage next door, very reasonable price.
Séjour de 2 nuits en avril 2024
Réponse de Management le 23 avr. 2024
Thanks for sharing this feedback, David!

10/10 Excellent

Loree, Healdsburg

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Great stay!
Séjour de 1 nuit en mars 2024
Réponse de Management le 23 avr. 2024
Thanks for sharing this feedback with us, Loree!

8/10 Bien

Kifle

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It is at a convenient location, clean with good breakfast. Charging 3 dollar for a bottle of water is not fair. Some hotels infact provide guests with bottle of water as a way of saying welcome
Séjour de 1 nuit en avril 2024
Réponse de Management le 23 avr. 2024
Thanks for sharing this feedback with us, Kifle!

10/10 Excellent

Robert D

Late night staff was questionable. Otherwise everything was good
Séjour de 1 nuit en avril 2024
Réponse de Management le 23 avr. 2024
Thanks for sharing this feedback, Robert!

2/10 Horrible

Eva

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Well 1st off, they charged my debit card 3 seperate times for 1 stay! The staff was ok till i noticed that minor issue i guess. The room had dirty sheets...no bathtub...very disappointing WILL NEVER STAY THERE OR ANY OTHER HOLIDAY INN AGAIN!
Séjour de 2 nuits en mars 2024
Réponse de Management le 23 avr. 2024
Thanks for taking the time to share this feedback with us, Eva. We're incredibly sorry to hear about the issue you encountered during your stay, we'd love for you to reach out to resolve this issue.

10/10 Excellent

Wilson, Miami

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location and customer service.
Séjour de 1 nuit en mars 2024
Réponse de Management le 1 avr. 2024
Thanks for sharing this feedback with us, Wilson!

10/10 Excellent

Ashley

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location for visiting downtown!
Séjour de 3 nuits en mars 2024
Réponse de Management le 23 avr. 2024
Thanks for sharing this feedback with us, Ashley!