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Avis sur Derby City Gaming & Hotel - A Churchill Downs Property

4 out of 5
Derby City Gaming & Hotel - A Churchill Downs Property
4520 Poplar Level Rd, Louisville, KY

Avis

9,2

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 322 avis sur 425." "
Note des voyageurs de 8 (Bien), d’après 57 avis sur 425." "
Note des voyageurs de 6 (Satisfaisant), d’après 21 avis sur 425." "
Note des voyageurs de 4 (Médiocre), d’après 13 avis sur 425." "
Note des voyageurs de 2 (Horrible), d’après 12 avis sur 425." "

9,8/10

Propreté

9,4/10

Personnel et service

9,0/10

Équipements

9,6/10

Infrastructures et conditions de l’hébergement

9,2/10

Écoresponsabilité

Avis

10/10 Excellent

Diane

Séjour de 1 nuit en octobre 2023
Réponse de Gabe Caudill le 27 oct. 2023
Thank you for the review! We are glad you enjoyed your stay, and we hope to have you back again soon!

10/10 Excellent

Edward

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The staff were very friendly and the room was clean.
Séjour de 2 nuits en mai 2024
Réponse de Harry P. le 23 mai 2024
Hello Edward. Thank you for choosing Derby City Gaming Hotel for your stay in Louisville. We are glad to learn that you had a great stay with us and we genuinely look forward to hosting you again.

10/10 Excellent

Brad

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great room, restaurants, bourbon bars, and casino!
Séjour de 2 nuits en mai 2024
Réponse de Harry P. le 22 mai 2024
Thank you for your valuable feedback, Brad. We are thrilled to learn that you had an exceptional stay with us at Derby City Gaming Hotel. We look forward to hosting you again when travels bring you back to Louisville, KY.

8/10 Bien

Cedric

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
A recreational center or gym would be nice
Séjour de 1 nuit en mai 2024
Réponse de Harry P. le 21 mai 2024
Thank you for your valuable feedback, Cedric. Please accept our sincerest apologies for failing to exceed your expectations. We will definitely keep your suggestions in mind when planning expansion or adding amenities for our guests. Please do visit us again when travels bring you back to Louisville, KY.

10/10 Excellent

Emily

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
AMAZING! First time stay and it was a great place! Went to the PGA Championship and it was nice to be able to come back to this hotel! WILL STAY AGAIN!!
Séjour de 1 nuit en mai 2024
Réponse de Harry P. le 22 mai 2024
Thank you for taking the time and providing us with your feedback, Emily. We strive to deliver exceptional stay experience and we are thrilled to learn that we delivered on our promise. We look forward to hosting you again when travels bring you back to Louisville, KY.

8/10 Bien

yusimi

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Solo negativo que el parqueo es pésimo porque no hay uno específico para el hotel, compites un puesto con los que van al casino .
Séjour de 2 nuits en mai 2024
Réponse de Harry P. le 21 mai 2024
Dear Yusimi. Thank you for taking the time and providing us with your valuable feedback. We have shared your feedback with our Operations team to address our shortcomings as outlined in your feedback to avoid future guest dissatisfaction. We hope for an opportunity to properly host you in the future.

10/10 Excellent

Jay

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good
Séjour de 1 nuit en mai 2024
Réponse de Harry P. le 21 mai 2024
We genuinely appreciate your valuable feedback, Jay. We look forward to hosting you again when you are back in Louisville, KY, and providing you with exceptional stay experience.

10/10 Excellent

GERALD

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024
Réponse de Harry P. le 21 mai 2024
Thank you for your valuable feedback, Gerald! Your ratings will be shared with our entire team and would serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us and we look forward to serving you in near future.

10/10 Excellent

Joyanna

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Harry P. le 21 mai 2024
Dear Joyanna. We sincerely appreciate and value your feedback as a valued Derby City Gaming Hotel guest. Your feedback will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!

10/10 Excellent

Janis

Voyage en couple
Very clean and spacious room. Staff were excellent! If I had to say anything negative it would be the lack of a coffee before 8am.
Séjour de 2 nuits en mai 2024
Réponse de Harry P. le 21 mai 2024
Thank you for rating your recent stay at Derby City Gaming Hotel. We are glad to learn that you enjoyed your stay, and we were able to deliver a great stay experience for you. I have shared your feedback with our operations team so we can work on revising the coffee hours and avoid future guest dissatisfaction. We look forward to the opportunity to host you again in future.

10/10 Excellent

Jasmine

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff & facility was AMAZING ! Will be returning !
Réponse de Harry P. le 21 mai 2024
Dear Jasmine. We sincerely appreciate and value your feedback as a valued Derby City Gaming Hotel guest. Your feedback will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. Your loyalty is important to us. Please visit us again soon!

10/10 Excellent

Matthew

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent in every way.
Séjour de 1 nuit en mai 2024
Réponse de Harry P. le 21 mai 2024
Dear Matthew. We sincerely appreciate and value your feedback as a valued Derby City Gaming Hotel guest. Your feedback will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. Your loyalty is important to us. Please visit us again soon!

10/10 Excellent

KAREN

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff were amazing. I came in late after a tough flying day. Upgraded me to a suite. Just what I needed.
Séjour de 1 nuit en mai 2024
Réponse de Harry P. le 21 mai 2024
Dear Karen. We sincerely appreciate and value your feedback as a valued Derby City Gaming Hotel guest. Your feedback will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. Your loyalty is important to us. Please visit us again soon!

10/10 Excellent

Gary, Racine

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
One of the nicest rooms I have ever stayed in
Séjour de 2 nuits en mai 2024
Réponse de Harry P. le 21 mai 2024
Dear Gary. We sincerely appreciate and value your feedback as a valued Derby City Gaming Hotel guest. Your feedback will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. Your loyalty is important to us. Please visit us again soon!

10/10 Excellent

Jody

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel was beautiful. The rooms were well appointed. The only drawback to the room was the uncomfortable mattress and no blankets in the room. (I’m sure I could have called for one). The 2 quick serve restaurants served fast food that was not very good. Everything was served on plastic & there was no option for recycling. We didn’t eat at the Chop House (too pricey) but did have drinks there. All the staff we encountered were very friendly and professional.
Séjour de 2 nuits en mai 2024
Réponse de Harry P. le 21 mai 2024
Dear Jody. We sincerely appreciate and value your feedback as a valued Derby City Gaming Hotel guest. Your feedback will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. Your loyalty is important to us. Please visit us again soon!

10/10 Excellent

Dorothy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Harry P. le 21 mai 2024
Dear Dorothy. We sincerely appreciate and value your feedback as a valued Derby City Gaming Hotel guest. Your feedback will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. Your loyalty is important to us. Please visit us again soon!

4/10 Médiocre

THERESA

Voyage en couple
Les points faibles : Personnel et service et équipements
We never had maid service. Always had to ask for towels. Restaurants closed earlier than posted. There was a State inspection of the elevators and the public was still allowed to use them. unfortunately for us, the elevator fell 2 floors. luckily we were ok but pretty shaken. All we got was an apology. The hotel said it wasn't their problem. There should be a policy in place when inspectors are onsite to protect the guests.
Séjour de 2 nuits en mai 2024
Réponse de Harry P. le 21 mai 2024
Dear Theresa. Please allow me to offer our sincerest apologies for the inconvenience you experienced during your stay with us at Derby City Gaming Hotel. We will share your feedback with our operations team and make improvements to avoid future guest dissatisfaction. We hope for another opportunity to properly host you when travels bring you back to Louisville, KY.

2/10 Horrible

Lance

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Had no idea my children werent allowed since they weren't 21
Séjour de 1 nuit en mai 2024
Réponse de Gabe Caudill le 11 mai 2024
We do apologize for the inconvenience this rule is posted on our website as well as on Expedia.

8/10 Bien

Clark

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice place. Comfortable room.
Séjour de 1 nuit en mai 2024
Réponse de Harry P. le 21 mai 2024
Thank you for your valuable feedback, Clark. We will share your feedback with our team and make improvements so we can exceed your expectations on your next visit.

10/10 Excellent

Miranda

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The room was spacious and very clean. Very nicely decorated. Can eat and play at the casino without leaving the building. Can watch the horses from the window. Pretty close to downtown.
Séjour de 1 nuit en avril 2024
Réponse de Harry P. le 21 mai 2024
Thank you for rating your recent stay at Derby City Gaming Hotel. We are glad to learn that you enjoyed your stay, and we were able to deliver a great stay experience for you. We look forward to the opportunity to host you again in future.

10/10 Excellent

Brandon

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful property lots of history
Séjour de 1 nuit en avril 2024
Réponse de Harry P. le 21 mai 2024
Dear Brandon. We sincerely appreciate and value your feedback as a valued guest of Derby City Gaming Hotel. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!

10/10 Excellent

kendarlyz

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very good ..
Séjour de 1 nuit en avril 2024
Réponse de Harry P. le 21 mai 2024
Dear Kendarlyz. We sincerely appreciate and value your feedback as a valued Derby City Gaming Hotel guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!

10/10 Excellent

Paul

Séjour de 1 nuit en avril 2024
Réponse de Harry P. le 21 mai 2024
Dear Paul. We sincerely appreciate and value your feedback as a valued Derby City Gaming Hotel guest. Your feedback will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. Your loyalty is important to us. Please visit us again soon!

8/10 Bien

Alice

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was very clean
Séjour de 1 nuit en avril 2024
Réponse de Harry P. le 21 mai 2024
Thank you for rating your recent stay at Derby City Gaming Hotel. We value your feedback and look forward to hosting you again in near future.

10/10 Excellent

Annette

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Casino
Séjour de 1 nuit en avril 2024
Réponse de Harry P. le 21 mai 2024
Thank you for your valuable feedback, Annette. We are delighted to hear that your stay with us at Derby City Gaming Hotel was excellent. We look forward to hosting you again when travels bring you back to Louisville, KY.

10/10 Excellent

James

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful room. It had the Vegas vibe with Southern hospitality.
Séjour de 1 nuit en avril 2024
Réponse de Gabe Caudill le 24 avr. 2024
Thank you for the 5* review! We appreciate your comments and would love to see you again soon!

10/10 Excellent

Amanda

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was a very clean,beautiful place to stay. We really loved the safety that the hotel offered. Staff was very friendly. We even got a treat and saw the fireworks from our room from thunder in Louisville. We really enjoyed the slot machines as well.
Séjour de 3 nuits en avril 2024
Réponse de Gabe Caudill le 24 avr. 2024
Thank you for the 5* review! We are glad you enjoyed your stay and we hope to see you again soon!

10/10 Excellent

Lisa

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Best hotel in Louisville! Convenient to every part of the city. Beautifully decorated. Staying overnight here felt like a destination experience. I will definitely book again on my next trip to Louisville.
Séjour de 1 nuit en avril 2024
Réponse de Gabe Caudill le 20 avr. 2024
Thank your the amazing review! We are very pleased that you enjoyed your stay and have such praise for the hotel! We looked forward to seeing you again on you next trip to the city!

10/10 Excellent

Ciara

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I enjoyed being at this hotel , it was a great experience, loved the from and stand up shower.
Séjour de 1 nuit en avril 2024
Réponse de Gabe Caudill le 20 avr. 2024
Thank you for the 5* review! We hope that we can have you back again soon!

10/10 Excellent

Ashlee

Beautiful rooms. We were there for the reasonable room cost and we were pleasantly impressed with the quality of the room. We had no interest in going into the casino.
Séjour de 2 nuits en avril 2024
Réponse de Gabe Caudill le 20 avr. 2024
Thank you for the 5* review! We are glad you enjoyed the room and hope that you come back soon!

2/10 Horrible

Taylor

Séjour de 1 nuit en avril 2024
Réponse de Harry P. le 21 mai 2024
Thank you for sharing your feedback regarding your recent stay at Derby City Gaming Hotel. Please allow me to offer our sincerest apologies for failing to exceed your expectations. We hope to get another opportunity to serve you and deliver an exceptional stay experience.

8/10 Bien

Audie

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The rooms were modern & spacious. Though I was told the only 2 restaurants closed at 11 pm, There was no place to eat after 10 pm.
Séjour de 3 nuits en avril 2024
Réponse de Gabe Caudill le 20 avr. 2024
Thank your for the good review! Our 2 restaurants on property do close at 11pm, but we do have a sundry shop in the hotel lobby open 24 hours! We hope to see you again in the near future!

8/10 Bien

Aubria

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Need to know they hold a extra 100.00
Séjour de 3 nuits en avril 2024
Réponse de Gabe Caudill le 16 avr. 2024
Thank you for the positive review!

10/10 Excellent

Dot

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great find .. will be back again
Séjour de 2 nuits en avril 2024
Réponse de Gabe Caudill le 16 avr. 2024
Thank you for the 5* review! We are glad you enjoyed your stay and would love to have you back for another one!

10/10 Excellent

Terry

Séjour de 2 nuits en avril 2024
Réponse de Harry P. le 21 mai 2024
Thank you for providing us with your valuable feedback, Terry. We are glad to hear that you enjoyed your stay with us at Derby City Gaming Hotel. Please do visit us again when travels bring you back to Louisville, KY.

10/10 Excellent

Mike

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful hotel and a great price!
Séjour de 1 nuit en avril 2024
Réponse de Gabe Caudill le 16 avr. 2024
Thank you for the 5* review! We appreciate your comments and hope to have you back.

10/10 Excellent

Tameka

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything and everyone was great
Séjour de 1 nuit en avril 2024
Réponse de Gabe Caudill le 20 avr. 2024
Thank you for the 5* review! We hope to see you again soon!

10/10 Excellent

Kelly

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
independent property
Séjour de 1 nuit en avril 2024
Réponse de Gabe Caudill le 20 avr. 2024
Thank you for the 5* review! We hope to see you again soon!

10/10 Excellent

Shanna

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very clean, friendly staff. Would stay again.
Séjour de 2 nuits en avril 2024
Réponse de Gabe Caudill le 20 avr. 2024
Thank you for the 5* review! We hope to see you again soon!

10/10 Excellent

Joyce

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good visit
Séjour de 1 nuit en avril 2024
Réponse de Gabe Caudill le 16 avr. 2024
Thank you for the 5* review! We hope that you return next time you are in the area.

8/10 Bien

Leslie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Gabe Caudill le 20 avr. 2024
That you for the positive review! We hope to see you again soon.

10/10 Excellent

Lucas

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Extremely nice and the casino was clean!
Séjour de 1 nuit en mars 2024
Réponse de Gabe Caudill le 20 avr. 2024
Thank you for the 5* review! We hope to see you again soon!

2/10 Horrible

ANya

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Gabe Caudill le 20 avr. 2024
We are sorry to hear you did not enjoy your stay. We would love to hear more about what happened so we can correct and have you back in the future!

10/10 Excellent

Leland

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean, large rooms and excellent value I can highly recommend
Séjour de 2 nuits en avril 2024
Réponse de Gabe Caudill le 20 avr. 2024
Thank you for the 5* review! We hope to see you again soon!

10/10 Excellent

Jianji

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Gabe Caudill le 20 avr. 2024
Thank you for the 5* review! We hope to see you again soon!

10/10 Excellent

Karen

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The room and bathroom were just beautiful and absolutely clean..
Séjour de 1 nuit en avril 2024
Réponse de Gabe Caudill le 20 avr. 2024
Thank you for the 5* review! We hope to see you again soon!

10/10 Excellent

Judy

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
This hotel is nice and if you have no problem with gambling you can ignore the casino altogether. We were there on the eclipse weekend and the shower didn’t get hot for a while but that may have been because of the crowds. Very nice wheelchair accessible room on the second floor.
Séjour de 2 nuits en avril 2024
Réponse de Gabe Caudill le 20 avr. 2024
Thank you for the 5* review! We are glad you enjoyed your stay and we hope to see you again soon!

10/10 Excellent

Mad

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Fantastic property with a casino if you’re into that. The food available at the hotel was superb and the service across the board was second to none. We really enjoyed our stay and will consider going back in the future.
Séjour de 2 nuits en avril 2024
Réponse de Gabe Caudill le 20 avr. 2024
Thank you for the glowing review! We are glad you enjoyed your stay and we hope that you return again soon!

2/10 Horrible

LeAnn

Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The room was not very clean. They only clean and bring towels if you request them. It was extremely noisy all night long every night that I staid. There was no option to purchase continental breakfast as said on the website. The restaurants have limited hours of operation and if you want breakfast they don't serve until 8am on certain days. The food was not very good. I didn't meet one staff member who acted like they wanted to be there. Very disappointed in my stay.
Séjour de 4 nuits en avril 2024
Réponse de Harry P. le 21 mai 2024
Dear LeAnn, please allow me to offer my sincerest apologies for failing to exceed your expectations and the inconvenience caused. I have shared your feedback with our Operations team so we can make improvements and avoid future guest dissatisfaction. We hope that you would give us another opportunity to make things right and deliver a great stay experience when travels bring you back to Louisville, KY.

10/10 Excellent

Kevin L

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was convenient and clean
Séjour de 4 nuits en avril 2024
Réponse de Gabe Caudill le 20 avr. 2024
Thank you for the 5* review! We hope to see you again soon!