Petit-déjeuner, déjeuner et dîner servis sur place, vue sur la piscine
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Avis sur Viceroy Santa Monica

4 out of 5
Viceroy Santa Monica
1819 Ocean Avenue, Santa Monica, CA

Avis

8,4

Très bien

Note des voyageurs de 10 (Excellent), d’après 551 avis sur 1006." "
Note des voyageurs de 8 (Bien), d’après 211 avis sur 1006." "
Note des voyageurs de 6 (Satisfaisant), d’après 121 avis sur 1006." "
Note des voyageurs de 4 (Médiocre), d’après 70 avis sur 1006." "
Note des voyageurs de 2 (Horrible), d’après 53 avis sur 1006." "

9,2/10

Propreté

8,8/10

Personnel et service

8,0/10

Équipements

8,6/10

Infrastructures et conditions de l’hébergement

8,6/10

Écoresponsabilité

Avis

8/10 Bien

Edouard

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bon emplacement
Superbe hôtel. À 5mn de marche du Pier et 10mn de la 3eme avenue et de la station de métro. Par contre la piscine n’est plus du tout ensoleillé à partir de 15h environ. L’accès à notre voiture est géré par un voiturier. Location de vélos gratuite pour 4 h maximum. Emplacement de parking de l’hôtel se paie cher 60€/jour taxes comprise. Pour notre départ nous avons eu droit à un piquet de grève en bas de l’hôtel avec les nuisances sonores qui vont avec dès 6/7 h du matin, pas agréable au réveil.
Séjour de 3 nuits en septembre 2023
Réponse de Hotel Management le 28 sept. 2023
Hello Edouard,We apologize for the union strike demonstrations, and certainly appreciate your patience. We are delighted to hear you enjoyed your stay otherwise, and look forward to welcoming you back in the near future.Kind Regards

10/10 Excellent

Catherine

Les points forts : Propreté, personnel et service, confort de la chambre
Super hôtel! Tres bien situé pour la plage. Le personnel est avenant et les installations sont complètes. Nous avons passé un beau séjour au Viceroy.
Séjour de 3 nuits en juillet 2023
Réponse de Hotel Management le 20 juil. 2023
Hello Catherine,Thank you for sharing your feedback with us! We are thrilled to hear you enjoyed our location, and team. Its always music to our ears when we hear our guests had a lovely time with us. We appreciate having you as our guest and look forward to welcoming you back in the near future.Kindest Regards

6/10 Satisfaisant

Karine

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Je n’ai pas dormi 2 jours notre chambre était près du monte charge au 8e . Malgré mes demandes à l’accueil pas de changement ds chambres
Séjour de 2 nuits en mai 2023
Réponse de Management Response le 22 mai 2023
Hello Karine,Thank you for sharing your feedback with us. We do apologize for any disturbances you experienced during your stay with us. We appreciate having you as our guest, and will certainly not place you next to the service elevator if you decide to stay with us again. Please feel free to reach out to us directly to get a further understanding of your stay. Kindest Regards

10/10 Excellent

Gaël

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en septembre 2022
Réponse de Viceroy Santa Monica le 7 sept. 2022
Thank you for sharing your positive experience! We hope to see you again!

8/10 Bien

Michel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Room improvement
Nice and new hotel, well decorated. The room fridge is empty and not coffee machine of kettle. We asked for kettle and got it quickly
Séjour de 1 nuit en août 2022
Réponse de Viceroy Santa Monica le 25 août 2022
Thank you for your review. We hope to welcome you back in the very near future.Warmest Regards,Viceroy Santa Monica

10/10 Excellent

Julien

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en juin 2022

10/10 Excellent

Serge

Séjour de 5 nuits en juin 2022

10/10 Excellent

Anne-Sophie, Lachi

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Tres bien
Séjour de 3 nuits en avril 2022
Réponse de Viceroy Santa Monica le 3 mai 2022
Thank you for your review. We'll look forward to welcoming you back in the very near future. Warmest Regards,

10/10 Excellent

Raphael

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
SUPERBE
Nous avons ADORÉ le Viceroy. L'hôtel est idéalement situé et la chambre était parfaite : spacieuse, propre, literie de qualité, etc. Nous avions sélectionné une chambre avec vue sur l'océan, c'était magique ! Mention spéciale au personnel de l'hôtel. Tout le monde était très gentil et serviable avec nous. Je recommande chaleureusement cet hôtel <3
Séjour de 3 nuits en avril 2022
Réponse de Viceroy Santa Monica le 2 mai 2022
Thank you for your wonderful review. We'll look forward to welcoming you in the very near future. Warmest Regards,

6/10 Satisfaisant

Voyageur vérifié

Voyage en famille
Les points forts : Propreté et personnel et service
Un Viel hôtel assez bien rénové qui veut se donner un air hyper chic sans toutefois l’atteindre, mais en chargeant les prix des 5 étoiles.... Il y a même une surchage « Amenities « de 33/jour! Sans que l’on sache de quoi il s’agit?q Hôtel way overpriced!
Séjour de 4 nuits en septembre 2019
Réponse de Tesh le 3 oct. 2019
Bonne journée, Merci d'avoir pris le temps de nous faire part de vos commentaires et nous nous excusons sincèrement pour la gêne occasionnée pendant votre séjour avec nous. Sur la base de vos commentaires, nous avons depuis corrigé les problèmes avec le département concerné et nous espérons que vous nous donnerez une autre opportunité dans un proche avenir. Sincères amitiés, Gestion du front office. Vice-roi Santa Monica

6/10 Satisfaisant

Voyageur vérifié

Voyage en famille, Voyage d’affaires
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Prendre un drink à la piscine en après-midi aucune place. Private party aucune possibilité de s’asseoir à l’extérieur....
Séjour de 3 nuits en août 2019
Réponse de tesh le 18 août 2019
Hello Sir, I do apologize for the inconvenience during your stay . I will be directing this review to the correct department. Letting them know about the review. Hope you give us another chance. Thanks, Management

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en août 2019
Réponse de tesh le 14 août 2019
Good Day, Thank you for being our guest at the Viceroy Santa Monica. We are delighted to hear that you had a fantastic time at the property and in LA. We take pride in our team and the service they provide, and are extremely pleased they were able to make for such a memorable stay. We look forward to your return visit in the near future. Warm Regards, Front Office Management. Viceroy Santa Monica

10/10 Excellent

Lindsey

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Hotel Management le 26 mai 2024
Thanks for staying with us! We appreciate your feedback!

10/10 Excellent

Halla

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Im always looking for helpful reviews so here it comes. 1. Hotel is extremely clean, tidy, modern decor, and well kept 2. Pool is small but has a cute area around it to sit 3. Amenities are beautifully decorated, restaurant and coffee shop right in the lobby 4. Literally 5 min walk to the Santa Monica pier, lovely area with a nice beach and fun for kids and adults 5. Pretty central location to the rest of the areas in california 6. Parking is extremely expensive so beware ($60 a night) 7. We were working during our stay and we struggled to find a quiet area to take calls/work. Just an FYI for anyone expecting a lobby/business lounge Overall; we are extremely happy and would stay here again. Special thank you to BJ, John, and Paola. They were always kind and courteous. Everyone on their staff was very lovely, I would name them all if I could !
Séjour de 4 nuits en mai 2024
Réponse de Hotel Management le 24 mai 2024
Hello Halla,Thank you for sharing your detailed feedback with us! We are delighted to hear you enjoyed your stay, and will certainly share your kind words with the team. We look forward to welcoming you back in the near future.Kind Regards,

8/10 Bien

Michelle

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Convenient to restaurants and the pier and beach. Comfortable room and bed. Parking.
Séjour de 2 nuits en mai 2024
Réponse de Hotel Management le 21 mai 2024
Hello Michelle,We appreciate the kind words and lovely feedback! We do hope to see you again in the near future.Sunny Regards,

6/10 Satisfaisant

Kelly, Oakville

Voyage en couple
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Nice property. Don’t believe the VIP perks. They had a room upgrade but said that it was $50 / night extra but didn’t give the option to accept. The 2 comp drinks wasn’t honoured. Said that is was the Prosecco on arrival but they offer that to everyone.
Séjour de 2 nuits en mai 2024
Réponse de Hotel Management le 21 mai 2024
Hello Kelly,Thank you for sharing your feedback, and our sincere apologies for the upgrade fees. We do appreciate having you with us, and do hope that you will contact us directly to share additional feedback regarding your experience as we hope to have another opportunity to smooth over these inconviences you experienced. Kindest Regards,

10/10 Excellent

Brook

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Friendly staff and convenient location. Beach and restaurants within walking distance.
Séjour de 2 nuits en mai 2024
Réponse de Hotel Management le 17 mai 2024
Thank you for the kind words! We hope to see you again!

8/10 Bien

Jordana

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful property and great location
Séjour de 3 nuits en mars 2024
Réponse de Hotel Management le 17 mai 2024
Thank you for the positive review! We are glad you enjoyed your stay!

10/10 Excellent

Christopher

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We had a great time at the Viceroy. The staff made everything convenient and easy, including parking, check-in, check-out, and everything in between. It's nice to have the casual bar and dining right in the lobby and it flows beautifully into a wonderful outdoor space and pool. The rooms were lovely (and big!). We really enjoyed.
Séjour de 3 nuits en mai 2024
Réponse de Hotel Management le 14 mai 2024
Hello Christopher,Thank you for sharing your kind words and lovely feedback with us! We hope to see you again sometime in the near future.Sunny Regards,

8/10 Bien

Elizabeth

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
The Viceroy is for the most part a nice hotel. The building is newly renovated and the rooms are small but nice looking and comfortable. There are no real balconies but Juliet balconies where you can open a sliding door and get some fresh air. The team member who checked us in would not honor the Expedia special offer of two free cocktails with our silver tier status . Not the end of the world but she just said ;no , no smiles or apologies. I thought it was strange. The staff was not particularly warm or welcoming but the property is a good choice if you’d like a comfortable hotel in a great location and 15 min drive to LAX.
Séjour de 1 nuit en mai 2024
Réponse de Hotel Management le 14 mai 2024
Hello Elizabeth,Thank you for sharing your feedback with us, and our sincere apologies for the communication during your check in. We will certainly speak to our team regarding the importance of being mindful in our selection of verbiage, but are happy to see you enjoyed your stay with us. We appreciate having you with us, and do hope to see you again in the future.Kind Regards

10/10 Excellent

Thomas

Great!
Séjour de 3 nuits en mai 2024
Réponse de Hotel Management le 12 mai 2024
Thanks for staying with us! We appreciate your feedback!

10/10 Excellent

Sanita

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I don’t know why this hotel has only 8.2 rating on Expedia!? It was very clean, modern, updated new rooms, great 4* hotel!
Séjour de 1 nuit en mai 2024
Réponse de Hotel Management le 12 mai 2024
Thank you for the wonderful review! We are glad you enjoyed your stay!

10/10 Excellent

catherine

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hotel in great location! Sometimes the restaurant was slow, but food was good.
Séjour de 3 nuits en mai 2024
Réponse de Hotel Management le 7 mai 2024
Hello Catherine,Thank you for sharing your feedback with us! We are delighted to hear you enjoyed the food at our Sugar Palm restaurant, and hope to see you again in the near future.Sunny Regards,

10/10 Excellent

Craig

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good location
Séjour de 5 nuits en mai 2024
Réponse de Hotel Management le 7 mai 2024
Hello Craig,We are delighted to hear you enjoyed your stay with us, and look forward to seeing you again in the near future.Kindest Regards

8/10 Bien

Pauline

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Room was very clean and well kept, and a good size. Bathroom nice. Air con was broken for 2.5 (of 4) days which meant we didn’t really sleep because we had to have the door open onto a very noisy road. Hotel removed resort fees because of this but we didn’t feel that was sufficient. Breakfast staff were rude and food wasn’t good. Pool area is nice but pools very small. Fitness centre looked good.
Séjour de 3 nuits en avril 2024
Réponse de Hotel Management le 4 mai 2024
Hello Pauline,Thank you for sharing your detailed experience with us! We apologize for the AC and restaurant experience. We certainly hope you enjoyed your experience otherwise. As we appreciate having you as our guest, we do hope to see you again sometime in the near future.Kindest Regards

6/10 Satisfaisant

Gary

Voyage en couple
Room service closes down at 9pm!! Food in the restaurant is average. The restaurant is closed between breakfast and lunch when you can’t even get a coffee!! Very poor!!
Séjour de 1 nuit en avril 2024
Réponse de Hotel Management le 4 mai 2024
Hello Gary,Thank you for sharing your feedback with us! We apologize for our restaurant hours of operation and will certainly share your concerns with our food and beverage management team. We do hope you enjoyed your stay otherwise.Kindest Regards

8/10 Bien

Sarah

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great location
Séjour de 3 nuits en avril 2024
Réponse de Hotel Management le 3 mai 2024
Thanks for staying with us! We appreciate your feedback!

8/10 Bien

Ty

Séjour de 1 nuit en avril 2024
Réponse de Hotel Management le 19 mai 2024
Hello Ty,Thank you for choosing to stay with us! We are delighted to see you enjoyed your time, and look forward to welcoming you back in the near future.Sunny Regards,

10/10 Excellent

gilberto

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We enjoyed the Canary room facing the ocean. Immaculately cleaned! Shower size was twice the size of my master bathroom in a 2.5M house!!!! Staff was super friendly and in and out parking with the valet was top notch.
Séjour de 1 nuit en avril 2024
Réponse de Hotel Management le 30 avr. 2024
Hello Gilberto,We are delighted to hear you enjoyed your stay with us, and your words regarding our staff is much appreciated and very kind! We appreciate having you as our guest, and do hope we will see you again sometime in the near future. Sunny Regards

6/10 Satisfaisant

Justin

Séjour de 2 nuits en avril 2024
Réponse de Hotel Management le 17 mai 2024
Hello Justin,Thank you for sharing your feedback with us! We appreciate having you as our guest, and do hope to see you again in the near future.

8/10 Bien

Colin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Hotel Management le 27 avr. 2024
Hello Colin,Thank you for sharing your feedback with us! We appreciate having you as our guest, and do hope we will see you again in the near future.

6/10 Satisfaisant

Vicente L

Les points forts : Personnel et service
Les points faibles : Équipements
Séjour de 6 nuits en avril 2024
Réponse de Hotel Management le 17 mai 2024
Thanks for staying with us! We appreciate your feedback!

10/10 Excellent

Anna

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A truly exceptional hotel. Service is friendly, smooth and courteous; from the moment you arrive you are in the hotel staffs orbit. Very polite and caring front of house. My family enjoyed our stay very much and will not hesitate to book again.
Séjour de 3 nuits en avril 2024
Réponse de Hotel Management le 22 avr. 2024
Hello Anna,Thank you for sharing your kind words and lovely feedback. We appreciate having you with us, and do hope we will see you again sometime in the near future.Kind Regards

6/10 Satisfaisant

James

Voyage en couple
Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
The hotel experience wasn't what I expected it to be, the location was fine, but was offered a pool view room, it was a view of the car park, and if you looked right, yes you could see the pool, so mis sold to me, also they had protestors every morning at 7am, so you couldn't sleep in if you wanted to - and for me, every aspect of service was more about getting a tip than actually offering good service.
Séjour de 3 nuits en avril 2024
Réponse de Hotel Management le 20 avr. 2024
Hello James,We sincerely apologize for the inconviences you experienced during your time with us. We do care about your experience and hope we'll have the opportunity in the future to turn your vision of us around. As a gesture of good will, I have refunded your resort fees for the time you were with us, and hope that we will see you again in the future.Kind Regards

6/10 Satisfaisant

Tracy, Columbus

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel was more adult, chic, and now is families w/ kids. Loud in pool area, restaurant, and hallways. Even a baby crging. Not the same hotel i loved!
Séjour de 2 nuits en avril 2024
Réponse de Hotel Management le 18 avr. 2024
Hello Tracy, Thank you for sharing your feedback with us, and we apologize your stay did not have the same feel as years past. We do hope this experience wont warrant you from visiting with us again, as we have lots of upcoming events that may be in line with what you've experienced before. We hope we'll see you again!

8/10 Bien

Victoria

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Hotel Management le 16 avr. 2024
Thanks for staying with us! We appreciate your feedback!

8/10 Bien

Marcel

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice relaxing stay in a boutique hotel near the beach. Bikes fir the family were great and location ideal for the pier and beach.
Séjour de 3 nuits en avril 2024
Réponse de Hotel Management le 18 avr. 2024
Hello Marcel,We are delighted to hear you enjoyed your time with us, and took advantage of our amenities! We look forward to seeing you sometime in the near future.Sunny Regards

6/10 Satisfaisant

Anand

Voyage en couple
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Decent hotel but worth the price. It’s a rip off. The bed and pillows were cheap and not comfortable. Location is good. Bathrooms are renovated and nice.
Séjour de 1 nuit en avril 2024
Réponse de Hotel Management le 18 avr. 2024
Hello Anand,Thank you for sharing your feedback with us, and we apologize that the stay was not as comfortable as anticipated. We understand the importance in having a comfortable in room experience, and do hope we'll have the opportunity in the future to turn your vision around.Kindest Regards

10/10 Excellent

Eileen

Séjour de 3 nuits en avril 2024
Réponse de Hotel Management le 4 mai 2024
Thanks for the positive review! We appreciate your feedback!

6/10 Satisfaisant

Diane

Voyage en famille
Les points forts : Propreté
Les points faibles : Personnel et service
Do not stay at this property until the contract dispute with their union employees has been resolved. Every morning we were awoken VERY early to loud drumming and intentionally irritating sounds blasted via multiple bullhorns directly toward the building. We had to walk through multiple security guards to go in and out of the building. The property was fine, location was nice... but this completely ruined our experience for a peaceful getaway. There was no mention of the possibility of distrubance when we checked in, so it was such an unpleasant surprise. Viceroy should be up front with patrons about this situation and offer SOME sort of compensation for the disruption.
Séjour de 5 nuits en avril 2024
Réponse de Hotel Management le 12 avr. 2024
Hello Diane,Thank you for sharing your feedback with us, and we apologize for the union strike noise disturbance and truly regret this impacted your stay. We appreciate having you as our guest and would like to speak with you directly regarding your time with us. I look forward to speaking with you soon.Kind RegardsAdamGuest Experience Manager

6/10 Satisfaisant

richard, Aspen

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Hotel Management le 11 avr. 2024
Thanks for staying with us. We appreciate your feedback.

10/10 Excellent

Nick

Séjour de 1 nuit en avril 2024
Réponse de Hotel Management le 28 avr. 2024
Thanks for staying with us! We appreciate your feedback!

10/10 Excellent

Christian

Séjour de 2 nuits en avril 2024
Réponse de Hotel Management le 24 avr. 2024
Thanks for staying with us! We appreciate your feedback!

10/10 Excellent

Tyrone

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Close to every thing.
Séjour de 3 nuits en mars 2024
Réponse de Hotel Management le 5 avr. 2024
Thanks for staying with us! We appreciate your feedback!

10/10 Excellent

Cleo

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loved the room. Wish they had more dining/restaurant options or snack/vending. We had to order Uber Eats after hotel room service closed.
Séjour de 7 nuits en mars 2024
Réponse de Hotel Management le 3 avr. 2024
Hello Cleo, Thank you for sharing your feedback with us, and we are delighted to hear you enjoyed the room. We do hope we'll see you again sometime in the near future.Kind Regards

8/10 Bien

Ricardo

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A las 7 am llega gente con tambores, trompetas y megáfonos para despertar a los huéspedes. Esto como protesta laboral por los bajos salarios. Todos los días pasa esto, me imagino dejarán de hacerlo hasta que firmen el contrato colectivo de trabajo.
Séjour de 1 nuit en mars 2024
Réponse de Hotel Management le 2 avr. 2024
Hello Ricardo,Thank you for sharing your feedback and we apologize for the union noise disturbance. We hope to have the matter resolved soon, but do hope you enjoyed your stay otherwise. We hope we'll be seeing you again in the near future.Kind Regards

10/10 Excellent

Maya

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We needed an early check in and they were so accommodating! The renovations are great. The restaurant was tasty, all the staff kind and attentive. The 2 cute little pool(s) are heated, and surrounded by the hotel, so it isn't too windy. One is for the littles and one for bigger ones, side by side. The hotel has free bikes to rent, it's right across the street from the ocean and steps from the Santa Monica pier.
Séjour de 1 nuit en mars 2024
Réponse de Hotel Management le 7 avr. 2024
Thank you for the wonderful review! We are thrilled that you enjoyed our amenities and the staff was welcoming and accommodating. We hope to see you again!

10/10 Excellent

Sandra

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Property is beautiful, very clean very well kept. Service was fantastic, restaurant was fantastic.
Séjour de 3 nuits en mars 2024
Réponse de Hotel Management le 26 mars 2024
Hello Sandra,Thank you for sharing your kind words and lovely feedback with us! We look forward to seeing you again in the near future.Kind Regards

2/10 Horrible

Poinciana

Séjour de 1 nuit en mars 2024
Réponse de Hotel Management le 13 avr. 2024
Hello Poinciana,Thank you for sharing your feedback with us, and certainly apologize for any inconviences you experienced during your time with us. We hope we'll have the opportunity to speak with you directly to gather further details regarding your time with us as your feedback is important to us. Kindest Regards

10/10 Excellent

Joshua

Séjour de 1 nuit en mars 2024
Réponse de Hotel Management le 12 avr. 2024
Hello Joshua,We are delighted to see you enjoyed your time with us, and hope we will see you again in the near future.Kindest Regards