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Avis sur The Westin Bonaventure Hotel and Suites, Los Angeles

4 out of 5
The Westin Bonaventure Hotel and Suites, Los Angeles
404 S Figueroa St, Los Angeles, CA

Avis

8,4

Très bien

Note des voyageurs de 10 (Excellent), d’après 1627 avis sur 2894." "
Note des voyageurs de 8 (Bien), d’après 575 avis sur 2894." "
Note des voyageurs de 6 (Satisfaisant), d’après 312 avis sur 2894." "
Note des voyageurs de 4 (Médiocre), d’après 179 avis sur 2894." "
Note des voyageurs de 2 (Horrible), d’après 201 avis sur 2894." "

8,8/10

Propreté

8,6/10

Personnel et service

8,4/10

Équipements

8,4/10

Infrastructures et conditions de l’hébergement

8,4/10

Écoresponsabilité

Avis

10/10 Excellent

Melanie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2024
Réponse de Customer Service le 20 avr. 2024
Melanie, thank you for leaving a top-rated score for The Westin Bonaventure Hotel & Suites, Los Angeles. We are pleased to learn that your stay met your expectations. Please consider us for your future visits to Los Angeles, as we would be delighted to continue providing top quality service.

6/10 Satisfaisant

Ngui-Mekem

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 4 nuits en décembre 2023
Réponse de Customer Service le 13 janv. 2024
Ngui-Mekem, we noticed you left a score without any specific feedback. We encourage you to share your thoughts so we can strive to make your future stays even better. We appreciate your time and hope to welcome you back again soon.

8/10 Bien

Martin

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Peu de resto près de l’hotel
Séjour de 4 nuits en septembre 2023

10/10 Excellent

Johann

Séjour de 4 nuits en août 2023

8/10 Bien

Sylvain

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Un très bel hôtel, j’ai du demandé du shampoing deux fois, il pourrait y avoir plus de chaises à la piscine, étant donné la grosseur de l’immeuble, la piscine a fermé du à un événement san préavis, mais bon l’hôtel nous a offert un déjeuner gratuitement. C’était très propre et très calme.
Séjour de 4 nuits en juillet 2023

10/10 Excellent

Benoit

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great building, very comfortable room, excellent daily room service. Excellent value! 5 minutes walk to subway that gets you everywhere. Great way to save on expensive Hollywood or SM hotels.

8/10 Bien

Cassandra

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 8 nuits en avril 2022
Réponse de Tom le 25 avr. 2022
Thanks for staying with us. We appreciate your feedback

6/10 Satisfaisant

Ramzi

Séjour de 2 nuits en mars 2022
Réponse de Tom le 13 mars 2022
Thanks for staying with us. We appreciate your feedback and hope to score higher next time

10/10 Excellent

Filiberto

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excelente y el personal muy profesional.
Séjour de 2 nuits en mai 2024
Réponse de Customer Service le 26 mai 2024
Filiberto, gracias por tus amables palabras. El Westin Bonaventure Hotel & Suites, Los Ángeles está encantado de saber que los miembros de nuestro equipo fueron muy profesionales. ¡Esperamos su próxima visita!

10/10 Excellent

Liz

Les points forts : Propreté
Happy with everything
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 26 mai 2024
Liz, it is wonderful to hear that you were happy with everything during your stay at The Westin Bonaventure Hotel & Suites, Los Angeles. Our team members strive to create exceptional experiences, and your feedback is truly appreciated. We're looking forward to welcoming you back!

10/10 Excellent

Matthew

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great property and great location
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 24 mai 2024
Matthew, thank you for your kind words! The Westin Bonaventure Hotel & Suites, Los Angeles, is delighted you enjoyed our property and location. We're looking forward to your next visit!

10/10 Excellent

Ismael, San Jose

Voyage en famille, Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The place is clean and safe easy access the rooms is really confortable I like because they are friendly pets.
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 25 mai 2024
Ismael, thank you for your kind words about The Westin Bonaventure Hotel & Suites, Los Angeles! We're delighted you found the rooms comfortable and appreciated our pet-friendly atmosphere. Our team members strive to make every stay enjoyable. We look forward to welcoming you back!

10/10 Excellent

Juan

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Coo
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 23 mai 2024
Juan, thank you for sharing your feedback! The Westin Bonaventure Hotel & Suites, Los Angeles, is delighted that you had a great stay. We're looking forward to welcoming you back soon.

4/10 Médiocre

Jiaqi

Les points forts : Propreté et personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
So much noise from rooms next to me
Séjour de 2 nuits en mai 2024
Réponse de Customer Service le 21 mai 2024
Jiaqi, thank you for sharing your feedback. The issue you encountered with the noise from neighboring rooms is noted, and it will be reviewed to ensure future stays are more comfortable. We hope to have another opportunity to better serve you in the future.

8/10 Bien

timothy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
First time in downtown, enjoyed the hotel and surrounding area.
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 21 mai 2024
Timothy, The Westin Bonaventure Hotel & Suites, Los Angeles is elated to hear that you enjoyed your stay and the surrounding area. We hope to welcome you back soon for another great experience!

10/10 Excellent

Mark

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Cafe workers very nice and helpful. As was the restaurant workers. Food was excellent. Thai girl extremely pretty.
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 21 mai 2024
Mark, thank you for your kind words about The Westin Bonaventure Hotel & Suites, Los Angeles. The team members at our cafe and restaurant will be delighted to hear your compliments. We're glad you enjoyed the food and had a pleasant experience with us. We look forward to your next visit!

10/10 Excellent

Luis

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
great hospitality and service.
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 16 mai 2024
Luis, the team at The Westin Bonaventure Hotel & Suites, Los Angeles greatly appreciates your kind words. They are delighted to hear you enjoyed the hospitality and service. They look forward to welcoming you back soon!

10/10 Excellent

Marco

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
na
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 16 mai 2024
Marco, thank you for your review. The Westin Bonaventure Hotel & Suites, Los Angeles is delighted to have met your expectations. We hope to welcome you back for another memorable stay.

10/10 Excellent

Levon

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great hotel. Would go again
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 12 mai 2024
Levon, it's fantastic to hear that you enjoyed your stay at The Westin Bonaventure Hotel & Suites, Los Angeles and are considering a return visit. We are thrilled to have made a lasting impression and look forward to welcoming you back in the future. Thank you for sharing your positive experience.

2/10 Horrible

Junshin, Okazaki-shi

Séjour de 4 nuits en avril 2024

10/10 Excellent

Chastity

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I enjoyed the dining options as well as the spa, gift shop and hair/nail salon.
Séjour de 5 nuits en avril 2024
Réponse de Customer Service le 2 mai 2024
Chastity, it's delightful to learn that you enjoyed various amenities at The Westin Bonaventure Hotel & Suites, Los Angeles. We strive to provide a wide range of conveniences and services for our guests to make their stay more luxurious. Next time you visit, do explore the rest of our excellent facilities as well!

4/10 Médiocre

shannon, seattle

Voyage en groupe
Les points forts : Propreté
Les points faibles : Personnel et service et équipements
The hotel was totally unprepared for our convention of 2000 people. There were hour long waits for food service. They were understaffed. They consistently ran out of food and beverages. The LA Prime restaurant overcooked the sea bass and the drinks were poorly made. The only saving grace was that the rooms were comfortable.
Séjour de 4 nuits en avril 2024
Réponse de Customer Service le 2 mai 2024
Shannon, we regret that your experience during the convention did not meet expectations. We acknowledge the delays in service and appreciate your patience. The issues with the food and beverages at our restaurant are concerning and we will aim for improvements. It’s encouraging to hear, however, that you found the rooms to be comfortable. We're committed to offering a better service for future conventions. Thank you for your feedback.

10/10 Excellent

Sheri

Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 22 mai 2024
Sheri, thank you for your stellar rating! The Westin Bonaventure Hotel & Suites, Los Angeles, is delighted to hear you had a great experience. We hope to welcome you back for another memorable stay.

10/10 Excellent

Mercedes

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
convenient location
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 1 mai 2024
Mercedes, it's terrific to hear you found The Westin Bonaventure Hotel & Suites, Los Angeles to be conveniently situated. We're grateful for your feedback and look forward to welcoming you back in the near future.

10/10 Excellent

Ana

Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 22 mai 2024
Ana, thank you for rating your stay at The Westin Bonaventure Hotel & Suites, Los Angeles. The team is delighted you had a wonderful experience. We're looking forward to welcoming you back!

8/10 Bien

Keping

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Good location close to Metro Union Station, the bed is terrific, very comfortable. The building is a bit old.
Séjour de 3 nuits en avril 2024
Réponse de Customer Service le 2 mai 2024
Keping, thank you for choosing The Westin Bonaventure Hotel & Suites in Los Angeles and taking time to share your positive review. We are thrilled to know you found our location convenient and appreciated the comfort of our beds. As for our hotel's style and architecture, while it carries an element of distinct charm, we constantly strive to maintain and update our facilities for the optimal guest experience. Looking forward to your next visit.

10/10 Excellent

Caitlin

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The lobby was gorgeous! The rotating restaurant at the top was so cool! The staff was incredibly helpful and kind.
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 1 mai 2024
Caitlin, it's delightful to hear about your wonderful experience at The Westin Bonaventure Hotel & Suites, Los Angeles. We're thrilled you appreciated our stunning lobby and unique restaurant at the top. It's also fantastic that our team members were able to assist you and provide kindness throughout your stay. We hope to serve you again in the future.

10/10 Excellent

Jeira

Séjour de 3 nuits en avril 2024
Réponse de Customer Service le 22 mai 2024
Jeira, thank you for your positive rating of The Westin Bonaventure Hotel & Suites, Los Angeles. We are delighted you enjoyed your stay and hope to welcome you back soon!

8/10 Bien

Jade

Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 22 mai 2024
Jade, thank you for choosing The Westin Bonaventure Hotel & Suites, Los Angeles! We're glad to see you had a positive experience and we look forward to welcoming you back on your next visit.

2/10 Horrible

Raenisha

Les points faibles : Propreté
Séjour de 3 nuits en avril 2024
Réponse de Customer Service le 3 mai 2024
Raenisha, we're genuinely sorry to hear that your recent experience with us did not meet expectations. We would appreciate any details you could provide about what could have been better during your stay, as we're always looking for ways to improve our services. Thank you.

10/10 Excellent

Patty

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 1 mai 2024
Patty, it's wonderful to hear you had a memorable experience at The Westin Bonaventure Hotel & Suites, Los Angeles! We appreciate your fantastic rating and look forward to the opportunity to serve you again in the future. Safe travels!

4/10 Médiocre

Kashif

Voyage en couple
Les points forts : Propreté et équipements
Les points faibles : Personnel et service
The place is good to stay but the restaurants did not have good service and food!
Séjour de 3 nuits en avril 2024
Réponse de Customer Service le 1 mai 2024
Kashif, it's disappointing to hear that you were not entirely satisfied with your dining experiences. We constantly aim to deliver exceptional service and quality at our eateries. Your feedback helps us focus on what needs improvement. We hope to have another chance to make a better impression on you in the future.

10/10 Excellent

Armando

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Would stay again!!
Séjour de 7 nuits en avril 2024
Réponse de Customer Service le 30 avr. 2024
Armando, it's wonderful to hear that your stay at The Westin Bonaventure Hotel & Suites, Los Angeles was enjoyable enough to have you consider returning. Our team appreciates your kind review and we're already looking forward to your next stay!

10/10 Excellent

CARLOS LUCIANO MARTINEZ

Voyage en famille
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Excel rente muy recomendable Solo que el precio del estacionamiento es muy elevado en eso podrían mejorar mucho
Séjour de 4 nuits en avril 2024
Réponse de Customer Service le 30 avr. 2024
Carlos, es fantástico saber que tuvo una estadía recomendable en The Westin Bonaventure Hotel & Suites, Los Ángeles. Le agradecemos que nos indique áreas en las que podemos mejorar nuestros servicios, en particular, analizar nuestras tarifas de estacionamiento. Su satisfacción es nuestra prioridad y sus comentarios son parte integral de nuestros esfuerzos de mejora continua. Esperamos ansiosamente su regreso.

10/10 Excellent

jianhui, Brooklyn

Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 19 mai 2024
jianhui, thank you for your excellent rating! The Westin Bonaventure Hotel & Suites, Los Angeles appreciates your feedback. We're delighted you enjoyed your stay and hope to welcome you back soon.

10/10 Excellent

Veronica A

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2024
Réponse de Customer Service le 30 avr. 2024
Thanks for the outstanding rating, Veronica!We're delighted your time at The Westin Bonaventure Hotel & Suites, Los Angeles was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

10/10 Excellent

JAMES

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Came for the restaurant as well! La prime, great service!
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 29 avr. 2024
James, thank you for sharing your experience at The Westin Bonaventure Hotel & Suites, Los Angeles. We're delighted to know that you enjoyed dining at La Prime and appreciated our friendly team members. We hope to have the pleasure of welcoming you back soon.

2/10 Horrible

Lady

Voyage en groupe
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
The suite was horrible. The couch bed had no sheets and a dirty mattress. The shower drain was severely clogged and filling up with water. Disgusting
Séjour de 3 nuits en avril 2024
Réponse de Customer Service le 27 avr. 2024
Lady, it's regrettable to learn about the inconveniences you encountered during your stay. We strive to offer our guests a great experience, and it's clear that we fell short in this instance with cleanliness and maintenance. This feedback has been noted and brought to the attention of our team so improvements can be made. We value your input and are hopeful we'd have the opportunity to serve you under better circumstances in the future.

8/10 Bien

Matthew

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Overall it was a decent stay. Only stayed for one night but didn’t have any issues
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 26 avr. 2024
Matthew, thank you for choosing The Westin Bonaventure Hotel & Suites, Los Angeles during your visit. We're glad to know that you had a trouble-free stay, even though it was brief. Your positive feedback is greatly appreciated, and we look forward to welcoming you back for a more extended stay in the future.

6/10 Satisfaisant

Fernando

Parking fees
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 25 avr. 2024
Fernando, it appears there was discontent regarding parking fees. Please note, our aim is to provide competitive rates while maintaining superior services. We appreciate your input and take all feedback seriously for future improvements. We hope to welcome you back soon for a better overall experience.

10/10 Excellent

Anna

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The suite was wonderful, and the view at night was AMAZING. All staff employees were friendly, especially those is the Bonaventure brewery. It was a great was to celebrate my husband’s 50th birthday!
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 24 avr. 2024
Anna, it's wonderful to know that The Westin Bonaventure Hotel & Suites, Los Angeles lived up to your expectations for your celebrations. It's heartening to hear that the suite and stunning night views added plenty to your experience. We're glad our team members, particularly at the Bonaventure brewery, added warmth and friendliness to your visit. We hope to see you again in the future for more memorable celebrations.

10/10 Excellent

Simran

Séjour de 4 nuits en février 2024
Réponse de Customer Service le 25 avr. 2024
Simran, it's wonderful to hear you had a fabulous stay at The Westin Bonaventure Hotel & Suites, Los Angeles. We immensely appreciate your stellar rating and are thrilled that your experience left a positive mark. We're keen to provide the same delightful experience on your future visits. Safe travels!

8/10 Bien

Matthew, New York

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good hotel, the area is not the hotel’s fault but was very unsafe with a too many homeless people.
Séjour de 3 nuits en avril 2024
Réponse de Customer Service le 23 avr. 2024
Matthew, we're pleased to hear you found The Westin Bonaventure Hotel & Suites, Los Angeles to be satisfactory. Your remarks about the external surroundings are regrettable. While this falls outside our control, we understand your concerns. We trust that inside the hotel, our dedicated team ensured you felt secure. Your feedback is greatly appreciated.

6/10 Satisfaisant

Stephen

Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 11 mai 2024
Stephen, we notice your recent visit yielded a middle-of-the-road rating. We'd like to understand better so we can work on enhancing your future stays. Please feel encouraged to share any specific feedback or details about your stay. We look forward to enhancing your experience with us in the future.

10/10 Excellent

Otis

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
…
Séjour de 5 nuits en avril 2024
Réponse de Customer Service le 21 avr. 2024
Thanks for the perfect rating, Otis!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at The Westin Bonaventure Hotel & Suites, Los Angeles.Have a wonderful day!

10/10 Excellent

Slaton

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lovely place
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 19 avr. 2024
Thank you for this excellent rating, Slaton!We're always working hard to provide a high-quality experience for all of our guests so It's wonderful to hear that you had such an enjoyable stay at The Westin Bonaventure Hotel & Suites, Los Angeles! We'd love to host you again someday for yet another unforgettable visit.

10/10 Excellent

Kyla

Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 7 mai 2024
Kyla, it's wonderful to see you rated your stay at The Westin Bonaventure Hotel & Suites, Los Angeles so highly. We hope to have the opportunity to welcome you back in the near future.

10/10 Excellent

Sahana

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean property with comfortable beds near downtown LA.
Séjour de 1 nuit en avril 2024

4/10 Médiocre

Kimberlee

Voyage en groupe, Voyage d’affaires
Les points faibles : Personnel et service
My experience was terrible. The hotel cancelled my reservation even though Expedia had it confirmed on their end. No one had proper reasoning as to why it was cancelled and I had to rebook the day of and pay extra. No one as helpful. Wifi was terrible and made me go downstairs to get the "password" and when I got downstairs, they stated I could dial '0' on the phone and it would have been given to me. Everything had been such a hassle and inconvenience to me that day. I would never come back.
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 16 avr. 2024
Kimberlee, your experience of reservation issues and inconsistent communication is not reflective of the smooth service we aim to deliver. While it's disappointing to hear about the trouble you had with obtaining the Wi-Fi password, we can assure you that we are taking your comments seriously. We would appreciate a chance to make your next stay free from complications and to deliver the hassle-free experience you expect from us.

10/10 Excellent

Marco

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Daily fine to park valet
Séjour de 4 nuits en avril 2024
Réponse de Customer Service le 15 avr. 2024
Marco, it's wonderful to hear that you had a positive experience at The Westin Bonaventure Hotel & Suites, Los Angeles. We take note of your feedback about valet parking services. We strive to offer a balance between premium services and cost-effectiveness. It is our hope this service brings added convenience to your stay. We look forward to your next visit.