Avis
7,4
Bien
7,6/10
Propreté
8,0/10
Personnel et service
6,8/10
Équipements
7,2/10
Infrastructures et conditions de l’hébergement
7,4/10
Écoresponsabilité
Avis
29 févr. 2024
Les points forts : Personnel et service
Séjour de 1 nuit en février 2024
Réponse de The Live Hotel le 5 mars 2024
Dear Guest,Thank you for taking the time to leave us a rating. We can't wait to have you back for another visit soon!Thank You,The Live Hotel
4/10 Médiocre
catherine
Voyage en famille
14 janv. 2024
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
catherine
Séjour de 3 nuits en janvier 2024
Réponse de The Live Hotel le 16 janv. 2024
Dear catherine,Thank you for sharing your thoughts. We apologize for any inconvenience regarding the bed size, breakfast options, and the absence of a microwave. Your feedback is invaluable, and we'll explore ways to enhance our offerings and address concerns. Regarding the neighborhood, we prioritize guest safety and are committed to providing a secure environment. If there's anything else you'd like to share or if we can assist further, please feel free to let us know. We appreciate your input and hope to improve for your future visits. Safe travels!Thank You,The Live Hotel
8/10 Bien
Bruno
4 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Bruno
Séjour de 2 nuits en janvier 2024
Réponse de The Live Hotel le 10 janv. 2024
Dear Bruno,We're thrilled to hear you appreciated our daily cleaning service, hearty breakfast, and on-site parking. Your feedback on noise disturbance is concerning, and we apologize for any inconvenience caused by neighboring guests. Our team will address this to ensure a more peaceful experience. We value your input and hope this won't deter you from choosing us again. Your comfort is our priority, and we look forward to the opportunity to provide an even better stay in the future. Thank you for your review.Best Regards,The Live Hotel
8/10 Bien
Geoffrey
1 nov. 2023
Les points forts : Propreté, personnel et service, confort de la chambre
Geoffrey
Séjour de 3 nuits en octobre 2023
Réponse de The Live Hotel le 3 nov. 2023
Dear Geoffrey,Thank you so much! Knowing that you enjoyed your time with us indeed makes our day. We truly appreciate your positive rating and hope you will stay with us again soon next time you visit The Live Hotel.Best Regards,The Live Hotel
6/10 Satisfaisant
Samira
29 juil. 2023
Samira
Séjour de 15 nuits en juillet 2023
Réponse de Ramada Hotel le 22 août 2023
Dear Samira,Thank you for taking the time to leave us a rating of your stay with us at Ramada Hotel. We work tirelessly to ensure our guests experience the best hospitality in Los Angeles. We also wish you could elaborate on your experience, especially where we went wrong. Our goal is to provide a memorable stay and so your review helps us identify where we lack.We hope you enjoyed our amenities and hope that you choose us again on your next visit to Ramada Hotel.Thank You,Ramada Hotel
8/10 Bien
rejean
Voyage en famille
5 mars 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
rejean
Séjour de 3 nuits en mars 2023
Réponse de Maria C. - Guest Services le 8 mars 2023
Dear Rejean, thank you for your feedback. We hope you plan on staying with us again soon.
8/10 Bien
Martha
Voyage en famille
12 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Martha
Séjour de 1 nuit en mai 2024
Réponse de Vince - The Live Hotel le 12 mai 2024
Dear Guest,Good morning. Thank you for choosing The Live Hotel as your accommodation during your trip.We are truly grateful to have received such a high remark/score review from you. We will take you feedback in account and will work hard to improve our amenities and services. We will ensure that this will be done to proved a better experience for you and other guests in the future.Again, we thank you for your support and we look forward to welcoming you back again.We wish you all the best.
10/10 Excellent
Donray
12 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Donray
Séjour de 1 nuit en mai 2024
Réponse de Vince - The Live Hotel le 12 mai 2024
Dear Guest,Good day to you. Thank you for choosing The Live Hotel as your accommodation during your trip.We are greatly honored to have receive such an amazing review from you. These types of feedbacks are the reasons we strive to continue to provide an enjoyable and amazing stay for each and every guest.We look forward to welcoming you once again in the future. We will work harder to provide an even better experience on your return.Have a blessed day.Kind Regards,
10/10 Excellent
Guillermo
Voyage en famille avec de jeunes enfants
11 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Guillermo
Séjour de 1 nuit en mai 2024
Réponse de THE LIVE HOTEL le 11 mai 2024
Thank you so much for your fantastic review! We're thrilled to hear that you enjoyed our convenient location right next to downtown. Being close to the heart of the city certainly has its perks, making it easy for our guests to explore all the attractions and amenities that downtown has to offer. We're delighted that you found our location to be so convenient during your stay. We hope to welcome you back again soon for another five-star experience!
10/10 Excellent
Ernest
Voyage d’affaires, Voyage en couple
10 mai 2024
Les points forts : Équipements
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Ernest
Séjour de 1 nuit en mai 2024
Réponse de THE LIVE HOTEL le 10 mai 2024
Thank you for sharing your experience with us! We're delighted to hear that we exceeded your expectations, especially in a neighborhood you might not have anticipated. Our team works hard to provide a comfortable and convenient stay for all our guests. We appreciate your feedback regarding the amenities provided in the room. We'll definitely take your comments about the bath towels and washcloths into consideration to improve our offerings for future guests. Should your travels bring you back to Los Angeles for business, we'd be honored to welcome you again. Thank you for choosing to stay with us, and we look forward to serving you in the future!
6/10 Satisfaisant
Sherrie
Voyage d’affaires, Voyage en couple
8 mai 2024
Sherrie
Séjour de 4 nuits en mai 2024
Réponse de THE LIVE HOTEL le 8 mai 2024
Thank you for sharing your feedback with us. We're delighted to hear that you found our staff delightful; however, we're truly sorry to learn about the inconvenience you experienced with the air conditioner during your stay. Your comfort is of utmost importance to us, and we sincerely apologize for any disruption this may have caused to your rest, especially during your conference attendance. We have taken note of your concerns and will address them promptly with our maintenance team to ensure that such issues are resolved efficiently to prevent any recurrence. Your feedback serves as a valuable tool for us to continually improve our services, and we appreciate your patience and understanding throughout this matter. We hope that despite this inconvenience, you were still able to enjoy your conference and that you'll consider giving us another opportunity to exceed your expectations in the future. Thank you once again for your valuable feedback.
10/10 Excellent
Jessica, Burney
7 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jessica
Séjour de 2 nuits en mai 2024
Réponse de THE LIVE HOTEL le 9 mai 2024
Thank you so much for choosing The Live Hotel as your accommodation for your most recent trip to Los Angeles CA. We truly appreciate the remarkable review you have given our establishment. If there are any feedbacks you would like to provide, please do not hesitate to get in touch with us. We will continue to work on improving our services and amenities for a better experience when you return. We look forward to welcoming you again in the future, Jessica! Kind Regards, The Live Hotel
10/10 Excellent
Nuria
Voyage en groupe
7 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nuria
Séjour de 1 nuit en mai 2024
Réponse de THE LIVE HOTEL le 7 mai 2024
Having you as one of our guests last week was such a delight, Nuria. The live hotel is renowned for offering the best experience and service, so we're happy to be able to deliver both. Thanking you for your unwavering support. Rest assured that we will also continuously strive for more.
10/10 Excellent
Irene
Voyage en famille avec de jeunes enfants, Voyage en famille
6 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Irene
Séjour de 1 nuit en mai 2024
Réponse de THE LIVE HOTEL le 7 mai 2024
We really appreciate your time in giving us a review. Our front desk, both on-site and virtual in the kiosk, will be delighted to read this kind of review. At the live hotel, we always make sure not only to make our guests comfortable with the amenities but also with the staff that they will end up interacting with. It was your words that reassured us that we are doing great, but rest assured that we will even reach for more. Hoping to see you soon again.
10/10 Excellent
Adriana, San Ysidro
Voyage en couple
5 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Adriana
Séjour de 1 nuit en mai 2024
Réponse de THE LIVE HOTEL le 6 mai 2024
Thank you so much for choosing The Live Hotel as your accommodation for your most recent trip to Los Angeles CA. We appreciate you for taking the time to write a review as we are honored to have received such a high score. If there may be anything else you would like to add as part of your feedback, please do not hesitate to get in touch with us. We will continue to work on improving our services and amenities for a better experience when you return. We look forward to welcoming you again in the future, Adriana!Kind regards,The Live Hotel
6/10 Satisfaisant
Antonio
Voyage en couple
3 mai 2024
Les points forts : Personnel et service et équipements
Les points faibles : Propreté
Antonio
Séjour de 3 nuits en avril 2024
Réponse de THE LIVE HOTEL le 4 mai 2024
Thank you so much for taking the time to write a review for us. You may be sure that we will use your evaluation as a starting point for any improvements we can make to the hotel. While we strive to provide our guests with the greatest experience possible, we acknowledge that there are still areas in which we might do better. Every time you choose to stay with us, we promise to go above and beyond your expectations because we value your steadfast support. Hope to see you soon again!
6/10 Satisfaisant
Kanthy
26 avr. 2024
Les points forts : Personnel et service
Kanthy
Séjour de 3 nuits en avril 2024
Réponse de THE LIVE HOTEL le 27 avr. 2024
Greetings, Guest. We would be very grateful if you could tell us more about your experience and how it affected the rating you gave us. At the Live Hotel, we constantly do everything we can to give each visitor the greatest possible experience, but we also recognize that there is always room for improvement. Your three stars are one indication that there is still room for growth. Rest assured that your rating will be given due attention. In order to provide you with a better experience, we hope to see you back at the property soon.
8/10 Bien
Xiomara
25 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Xiomara
Séjour de 4 nuits en avril 2024
Réponse de THE LIVE HOTEL le 26 avr. 2024
We greatly appreciate your effort in writing a review for us. Just seeing these kinds of reviews from our guests encourages us to keep striving for excellence. You can be confident that we will heavily apply the above-mentioned plan to provide our guests with a more tranquil experience. We make every effort to give our visitors the best experience we can, but there are some things that could be beyond our control. We value your unwavering support and pledge to go above and beyond your expectations each and every time you choose to stay with us.
10/10 Excellent
Zachery
22 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Zachery
Séjour de 2 nuits en avril 2024
Réponse de The Live Hotel - VINCE le 22 avr. 2024
Dear Zachery,Good morning. We trust that all is going wonderfully for you.Thank you very much for providing us a with great review score. Your feedback is very valuable to us. The establishment and its management team will look into your comment regarding the parking and make ways to improve this to ensure a better experience for you and other guests in the future.Should you have any other concerns, Please do not hesitate to get in touch with us, we are always happy to assist in any way possible.Again, thank you for your time and support.Kind Regards,
10/10 Excellent
Luis
19 avr. 2024
Luis
Séjour de 1 nuit en avril 2024
Réponse de THE LIVE HOTEL le 9 mai 2024
Thank you immensely for your outstanding rating! Your appreciation means the world to us and serves as a testament to our commitment to providing exceptional service. We're absolutely thrilled to hear that we were able to meet and exceed your expectations. Your satisfaction is our top priority, and we're delighted that we could make your experience with us truly memorable. We look forward to welcoming you back again soon for another fantastic visit!
8/10 Bien
Marcus
Voyage en famille
17 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Marcus
Séjour de 3 nuits en avril 2024
Réponse de THE LIVE HOTEL le 17 avr. 2024
Lieber Gast,Vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrungen mit uns zu teilen. Wir freuen uns zu hören, dass Ihnen unsere schönen und sauberen Zimmer sowie unsere günstige Lage in fußläufiger Entfernung zum Staples Center gefallen haben. Wir freuen uns über Ihr Feedback und hoffen, Sie zu einem weiteren angenehmen Aufenthalt bei uns begrüßen zu dürfen, wann immer Ihre Reise Sie wieder in die Region führt.Herzliche Grüße,Das Live-Hotel
10/10 Excellent
Sandra
15 avr. 2024
Sandra
Séjour de 4 nuits en avril 2024
Réponse de THE LIVE HOTEL le 6 mai 2024
Thank you so much for choosing The Live Hotel as your accommodation for your most recent trip to Los Angeles CA. We truly appreciate the remarkable review you have given our establishment. If there are any feedbacks you would like to provide, please do not hesitate to get in touch with us. We will continue to work on improving our services and amenities for a better experience when you return. We look forward to welcoming you again in the future, Sandra!Kind Regards,The Live Hotel
8/10 Bien
Emily
Voyage en famille
14 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Emily
Séjour de 2 nuits en avril 2024
Réponse de THE LIVE HOTEL le 14 avr. 2024
We sincerely appreciate the time you took to write a review for us. We are happy that we were able to achieve one of our objectives, which was to ensure your comfort while here. We will keep working to provide better service so that we can provide you with an even better experience when you return. Hopefully, we can see you again soon!
10/10 Excellent
Nicholas
Voyage en couple
13 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nicholas
Séjour de 1 nuit en mars 2024
Réponse de Vince - The Live Hotel le 13 avr. 2024
Dear Guest,Thank you very much for choosing The Live Hotel as you accommodation for your most recent trip to Los Angeles CA. We are honored to have received such a high score and review for your experience. Thank you very much.If there may be anything else you would like to add as part of your feedback, please do not hesitate to get in touch with us. We will continue to work on improving our services and amenities for a better experience when you return. We look forward to welcoming you again in the future. Have a blessed day and Kind Regards,
10/10 Excellent
Carmen cristel
11 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Carmen cristel
Séjour de 2 nuits en avril 2024
Réponse de Vince - The Live Hotel le 13 avr. 2024
Dear Guest,Thank you for choosing The Live Hotel as your accommodation during your trip.We are very please and excited to receive such an amazing review from you for your stay. Should there be any concerns that you would like to address and add on to your review, please do not hesitate to get in touch with us.We will ensure to continue working on our services to provide the same amazing experience you had, if not more.Again, we thank you for your support and we look forward to welcoming you once again in the future.
8/10 Bien
Sungwook
11 avr. 2024
Les points forts : Propreté et personnel et service
Sungwook
Séjour de 2 nuits en avril 2024
Réponse de THE LIVE HOTEL le 12 avr. 2024
Thank you for taking the time to share your feedback with us. We’re delighted to see that you had a positive experience overall. Your input is important to us, and we’re committed to making any necessary improvements.We can’t wait to welcome you back and provide you with an even better experience next time.
6/10 Satisfaisant
Ana
2 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ana
Séjour de 4 nuits en février 2024
Réponse de THE LIVE HOTEL le 4 avr. 2024
Dear Guest, Your rating is noted with utmost importance. We strive to provide our guests with the best possible experience. Your three-star rating indicates that we may have been lacking in some areas, and we are committed to improve our services. We hope to serve you better in the future. Excelling in experiences, The Live Hotel Team
10/10 Excellent
Daniel
Voyage d’affaires
1 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Daniel
Séjour de 1 nuit en mars 2024
Réponse de Ayn le 2 avr. 2024
Dear Guest,It is truly gratifying to read your positive comments. We are delighted to know that you found our location convenient and the overall stay enjoyable at The Live Hotel. Your kind words encourage us to continue offering our guests the best of our hospitality.We look forward to the opportunity of welcoming you back in the future.Embracing hospitality,Ayn, Team The Live Hotel
10/10 Excellent
Oscar
Voyage en famille, Voyage en groupe
1 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Oscar
Séjour de 3 nuits en mars 2024
Réponse de Ayn le 2 avr. 2024
Dear Guest,It's heartening to hear that you found our staff helpful and our rooms clean and well-organized. These are aspects we pay special attention to, as we strive to provide a comfortable and welcoming environment for our guests.We take note of your concern about the surroundings of our hotel. While it's beyond our immediate control, we understand how it can impact the overall experience. We value your feedback as it helps us in our continuous pursuit of creating an ideal stay experience.Embracing hospitality,Ayn, Team The Live Hotel
10/10 Excellent
Gabriel
Voyage en groupe
31 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Gabriel
Séjour de 1 nuit en mars 2024
Réponse de The Live Hotel le 31 mars 2024
Thank you for taking the time to write us a review. Looking forward in seeing you again at the property.
8/10 Bien
Rebecca
Voyage en couple
30 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rebecca
Séjour de 1 nuit en mars 2024
Réponse de The Live Hotel le 31 mars 2024
Thank you for taking the time to write us a review. Looking forward in seeing you again at the property.
2/10 Horrible
Jose
Voyage en famille avec de jeunes enfants
30 mars 2024
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Jose
Séjour de 1 nuit en mars 2024
Réponse de The Live Hotel le 31 mars 2024
We sincerely apologize for the inconvenience and frustration you experienced during your stay. Your feedback is invaluable, and we will address this issue internally to ensure it doesn't happen again in the future.
8/10 Bien
Roberto
Voyage en famille
27 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Roberto
Séjour de 1 nuit en mars 2024
Réponse de The Live Hotel le 28 mars 2024
Thank you for taking the time to write us a review. Looking forward in seeing you again at the property.
10/10 Excellent
Angeles
Voyage en couple
27 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Angeles
Séjour de 1 nuit en décembre 2023
Réponse de The Live Hotel le 28 mars 2024
We're pleased to know that your experience with us was a good one.Thank you for your good feedback.We look forward to welcoming you back to The Love Hotel.
6/10 Satisfaisant
Karina
Voyage en couple
26 mars 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Karina
Séjour de 2 nuits en mars 2024
Réponse de The Live Hotel le 27 mars 2024
Appreciate the good review that you gave us. Rest assured that the constructive criticism that you've provided will be taken seriously so we can further improve the stay of our guests. Hope to see you soon, again!
8/10 Bien
Marinel
22 mars 2024
Les points forts : Personnel et service
Marinel
Séjour de 4 nuits en mars 2024
Réponse de Maria L. Guest Services le 25 mars 2024
Dear Marinel,We're delighted to hear that you had a overall satisfactory experience! Providing memorable stays is our mission, and we're thrilled that you enjoyed your time with us. Your satisfaction is our priority, and we appreciate your feedback. We look forward to the opportunity to host you again and create even more wonderful memories.
10/10 Excellent
karlo
19 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
karlo
Séjour de 2 nuits en mars 2024
Réponse de Maria L. Guest Services le 25 mars 2024
Dear Karlo,We're thrilled to hear that you found our hotel excellent! Providing exceptional experiences is our top priority, and we're delighted that you enjoyed your stay. Your positive feedback means the world to us, and we look forward to welcoming you back for another wonderful stay in the future. Thank you for choosing our hotel!
8/10 Bien
Maricela
Voyage en famille
18 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Maricela
Séjour de 2 nuits en mars 2024
Réponse de Maria L. Guest Services le 22 mars 2024
First of all, thank you for the good review! We really appreciate your feedback. And we apologize for the inconvenience you experienced during your stay. Ensuring cleanliness and prompt service is a top priority for us, and we regret falling short of your expectations. Your feedback is invaluable, and we will address this issue promptly with our housekeeping team to prevent recurrence.Thank you for bringing this matter to our attention.
10/10 Excellent
RAFAEL
Voyage en famille, Voyage d’affaires
16 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
RAFAEL
Séjour de 1 nuit en mars 2024
Réponse de Maria L. Guest Services. le 18 mars 2024
We're thrilled you enjoyed your stay! Your satisfaction means everything to us.We can't wait to welcome you back soon!
10/10 Excellent
Andreas
Voyage en groupe
15 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Andreas
Séjour de 3 nuits en mars 2024
Réponse de Maria L. le 15 mars 2024
Thank you for your wonderful review! We're thrilled to hear that you enjoyed our newly renovated hotel and found our staff to be friendly and reliable. It's great to know that our convenient location near Crypto.com Arena added to your experience. We hope to welcome you back again soon for another enjoyable stay!
10/10 Excellent
Silvia
15 mars 2024
Silvia
Séjour de 1 nuit en mars 2024
Réponse de THE LIVE HOTEL le 5 avr. 2024
Thank you so much for this 5-star review. We really appreciate you being our guest and helping to share the word about us. We take pride in knowing that our guests are happy with their experience in our hotel. Hoping to see you soon again at the property.
2/10 Horrible
Dinh, San Francisco
Voyage en famille
14 mars 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Dinh
Séjour de 1 nuit en mars 2024
Réponse de Maria L. Guest Services. le 15 mars 2024
We sincerely apologize for the inconvenience and frustration you experienced during your stay. We deeply regret the lapse in service you encountered with our front desk staff. Your feedback is invaluable, and we will address this issue internally to ensure it doesn't happen again in the future.Regarding the cleanliness issues, we take cleanliness very seriously, and we will investigate these matters and take immediate action to rectify them.We understand your disappointment, and we're truly sorry that we didn't meet your expectations. We appreciate your feedback, as it helps us improve our service and facilities for all our guests. If you would like to discuss your experience further or if there's anything we can do to make it right, please don't hesitate to reach out to us directly.
10/10 Excellent
Emmanuel
Voyage en couple
14 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Emmanuel
Séjour de 4 nuits en mars 2024
Réponse de Maria L. Guest Services. le 15 mars 2024
We're glad to hear that everything met your expectations! We appreciate your feedback and hope to have the opportunity to welcome you back for another enjoyable stay soon!
2/10 Horrible
Marieta
13 mars 2024
Marieta
Séjour de 4 nuits en mars 2024
Réponse de The Live Hotel le 3 avr. 2024
Dear Guest,We're truly sorry to learn about your recent experience with us. It is our aim to offer exceptional service to all our guests, and it appears we did not achieve that during your stay. We appreciate your valuable feedback as it helps us identify the areas where we can improve. Please be assured that we are committed to providing a superior guest experience.Once again, we deeply regret any inconvenience and hope to have another opportunity to better serve you in the future.Warmest Regards,The Live Hotel
10/10 Excellent
Marco
13 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Marco
Séjour de 1 nuit en mars 2024
Réponse de Maria L. Guest Services. le 15 mars 2024
Thank you for sharing perfect score! We're thrilled to hear that you had a great stay with us. Your satisfaction is our top priority, and we're delighted that you enjoyed your time with us. We look forward to welcoming you back for another great stay in the future!
10/10 Excellent
??
11 mars 2024
??
Séjour de 3 nuits en mars 2024
Réponse de Ayn le 1 avr. 2024
Thank you for taking the time to write us a review. Looking forward in seeing you again at the property.
6/10 Satisfaisant
Frank
11 mars 2024
Frank
Séjour de 2 nuits en mars 2024
Réponse de Ayn le 1 avr. 2024
Thank you for taking the time to write us a review. Looking forward in seeing you again at the property.
8/10 Bien
Vael
9 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Vael
Séjour de 1 nuit en mars 2024
Réponse de The Live Hotel le 12 mars 2024
Dear Vael,Thank you for your positive feedback! We're glad to hear that you found your room clean and our staff friendly during your stay. Providing a comfortable and welcoming environment for our guests is important to us, and we're delighted that we could meet your expectations. Your satisfaction is our priority, and we appreciate your kind words. We hope to welcome you back for another enjoyable stay in the future!Thank You,The Live Hotel
4/10 Médiocre
Mitchell
Voyage d’affaires
7 mars 2024
Les points forts : Propreté
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Mitchell
Séjour de 1 nuit en mars 2024
Réponse de The Live Hotel le 12 mars 2024
Dear Mitchell,We're sorry to hear about your disappointing experience during your stay. Providing excellent service and ensuring our guests' comfort is our priority, and we apologize if our staff did not meet your expectations. Additionally, we apologize for the issues you encountered with the heater and the door lock. Your feedback is valuable, and we will address these concerns with our team to ensure improvements are made. We're glad to hear that the breakfast seemed decent, although we regret that you didn't have the opportunity to partake. We appreciate your understanding and hope to have the opportunity to make it right during your next visit.Thank You,The Live Hotel
8/10 Bien
Carolyn
Voyage en famille
6 mars 2024
Carolyn
Séjour de 2 nuits en février 2024
Réponse de The Live Hotel le 11 mars 2024
Dear Carolyn,We're glad to hear that you found our place clean and no-nonsense, delivering exactly what you expected. Your satisfaction is important to us, and we're pleased that our straightforward approach met your needs. We apologize for any inconvenience caused by noise from neighboring rooms and street activity. Your feedback is valuable, and we'll look into ways to minimize sound disturbance for our guests' comfort. We appreciate your understanding and hope to have the opportunity to welcome you back for another comfortable stay in the future. Thank you for choosing us for your accommodation needs!Thank You,The Live Hotel