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Avis sur The Commerce Casino & Hotel

4.5 out of 5
The Commerce Casino & Hotel
6131 Telegraph Rd, Los Angeles, CA

Avis

7,4

Bien

Note des voyageurs de 10 (Excellent), d’après 597 avis sur 1444." "
Note des voyageurs de 8 (Bien), d’après 301 avis sur 1444." "
Note des voyageurs de 6 (Satisfaisant), d’après 218 avis sur 1444." "
Note des voyageurs de 4 (Médiocre), d’après 136 avis sur 1444." "
Note des voyageurs de 2 (Horrible), d’après 192 avis sur 1444." "

7,6/10

Propreté

7,8/10

Personnel et service

7,2/10

Équipements

7,4/10

Infrastructures et conditions de l’hébergement

7,4/10

Écoresponsabilité

Avis

6/10 Satisfaisant

shamim

Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en janvier 2024
Réponse de Hotel Front Desk le 28 mars 2024
Thank you for taking the time to leave us your feedback. We do apologize on your bad experience at the Hotel. we have taken your comment seriously. We hope you will change your mind and come back for a better experience.

8/10 Bien

jeannot

Les points forts : Confort de la chambre
Manque de propreté
Séjour de 3 nuits en octobre 2023
Réponse de Hotel Front desk le 12 oct. 2023
Thank you for choosing to stay with us. We hope to have the opportunity to serve you once again in the future.

8/10 Bien

Leo

Séjour de 3 nuits en septembre 2023
Réponse de Hotel Front desk le 23 oct. 2023
Thank you for choosing to stay with us. We hope to have the opportunity to serve you once again in the future.

8/10 Bien

marc

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Very good room, only drawbacks: the width of the beds, the mattress too hard and no stand for suitcases. 25$ mandatory extra charge per night.
Réponse de Front Desk le 24 juil. 2023
Thanks for staying with us. We appreciate your feedback

8/10 Bien

Isabelle

Séjour de 1 nuit en juillet 2023
Réponse de Front Desk le 19 juil. 2023
Thanks for staying with us. We appreciate your feedback

4/10 Médiocre

NATHALIE

Séjour de 2 nuits en septembre 2022
Réponse de Front Desk le 8 sept. 2022
Thank you for choosing to stay with us here at the Commerce Casino & Hotel. We look forward serving you again in the near future

2/10 Horrible

Ines

Voyage en groupe
Les points faibles : Personnel et service
Très decu
Très déçu par cet hôtel, chambres correctes mais très mal insonorisées. Personnel peu aimable et service déplorable. Ni accueil pour touriste ni consigne pour les bagages. Le ménage n'est pas fait tous les jours (soit disant a cause du covid). On s'attend à beaucoup mieux pour ce prix. Seul le petit déjeuner (payant) est copieux. Je n'y retournerai pas.
Séjour de 4 nuits en novembre 2021
Réponse de Hotel Management le 13 janv. 2022
Merci beaucoup pour votre avis. Vos commentaires sont extrêmement précieux pour nous alors que nous nous efforçons de nous améliorer à chaque séjour. C'est un plaisir d'annoncer que nous mettrons en œuvre bon nombre de ces améliorations à la propriété au cours des prochains mois. Encore une fois, merci pour votre avis et nous espérons vous revoir lorsque vos voyages vous ramèneront à Los Angeles

10/10 Excellent

Elba

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Muy buen servicio y muy buena atención a los huéspedes
Séjour de 1 nuit en mai 2024

10/10 Excellent

LI, Monterey Park

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
还不错，床很舒服
Séjour de 1 nuit en mai 2024
Réponse de Front Desk Management le 22 mai 2024
Wow! Thank you so much for awarding us a 10-10 star rating! It’s customers like you who make our work so rewarding. We can’t wait to welcome you back for another wonderful experience. If there’s anything else we can do to make your visits even more special, please don’t hesitate to let us know. Warmest regards,Abraham Quinonez Front Desk Supervisor

8/10 Bien

Alejandro

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Necesito la factura de mi estadia
Séjour de 2 nuits en mai 2024
Réponse de Front Desk Management le 22 mai 2024
Wow! Thank you so much for awarding us a 4-5 star rating! It’s customers like you who make our work so rewarding. We can’t wait to welcome you back for another wonderful experience. If there’s anything else we can do to make your visits even more special, please don’t hesitate to let us know. Warmest regards,Abraham Quinonez Front Desk Supervisor

8/10 Bien

Max, El Cajon

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great when inside your room, otherwise iffy at best.
Séjour de 1 nuit en mai 2024
Réponse de Front Desk Management le 22 mai 2024
Wow! Thank you so much for awarding us a 10-10 star rating! It’s customers like you who make our work so rewarding. We can’t wait to welcome you back for another wonderful experience. If there’s anything else we can do to make your visits even more special, please don’t hesitate to let us know. Warmest regards,Abraham Quinonez Front Desk Supervisor

6/10 Satisfaisant

Jerae

Voyage d’affaires
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
The staff weren't very friendly and leading up to the stay, I called and got hung up on or transferred to the wrong department several times. Also, I got followed to my hotel room by a man and if I hadn't taken precautions, something terrible could've happened to me. The security measure between the gamblers and the hotel guests should be heightened.
Séjour de 1 nuit en mai 2024
Réponse de Hotel Management le 23 mai 2024
I am so sorry your stay here did not meet your expectations! Please let us know how we can make things right for you!

10/10 Excellent

Liliana

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Buena elección
Séjour de 1 nuit en mai 2024
Réponse de Front Desk Management le 22 mai 2024
Wow! Thank you so much for awarding us a 10-10 star rating! It’s customers like you who make our work so rewarding. We can’t wait to welcome you back for another wonderful experience. If there’s anything else we can do to make your visits even more special, please don’t hesitate to let us know. Warmest regards,Abraham Quinonez Front Desk Supervisor

10/10 Excellent

Brittany

Les points forts : Propreté
Séjour de 2 nuits en mai 2024
Réponse de Front Desk Management le 22 mai 2024
Wow! Thank you so much for awarding us a 10-10 star rating! It’s customers like you who make our work so rewarding. We can’t wait to welcome you back for another wonderful experience. If there’s anything else we can do to make your visits even more special, please don’t hesitate to let us know. Warmest regards,Abraham Quinonez Front Desk Supervisor

10/10 Excellent

Brittany

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
N/a
Séjour de 1 nuit en mai 2024
Réponse de Front Desk Management le 22 mai 2024
Wow! Thank you so much for awarding us a 10-10 star rating! It’s customers like you who make our work so rewarding. We can’t wait to welcome you back for another wonderful experience. If there’s anything else we can do to make your visits even more special, please don’t hesitate to let us know. Warmest regards,Abraham Quinonez Front Desk Supervisor

8/10 Bien

MOISES

Séjour de 1 nuit en mai 2024

6/10 Satisfaisant

Jannet

Voyage d’affaires
I like the accessibility and vallet service . Good for travelling around the city.
Séjour de 1 nuit en mai 2024
Réponse de Hotel Management le 23 mai 2024
I am so sorry your stay here did not meet your expectations! Please let us know how we can make things right for you!

10/10 Excellent

Cesar

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I booked thru Expedia a king size bed but was given 2 full size beds. Couldn’t change cause it came from 3rd party. That was inconvenient beds were small so my wife and I had to sleep in separate beds
Séjour de 1 nuit en mai 2024
Réponse de Hotel Management le 16 mai 2024
Wow! Thank you so much for awarding us a 5-5 star rating! It’s customers like you who make our work so rewarding. We can’t wait to welcome you back for another wonderful experience. If there’s anything else we can do to make your visits even more special, please don’t hesitate to let us know. Warmest regards,Abraham Quinonez Front Desk Supervisor

10/10 Excellent

STEPHANIE

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
I think the staff was a little rude and not very friendly but the overall stay was good
Séjour de 3 nuits en mai 2024
Réponse de Hotel Management le 16 mai 2024
Wow! Thank you so much for awarding us a 5-5 star rating! It’s customers like you who make our work so rewarding. We can’t wait to welcome you back for another wonderful experience. If there’s anything else we can do to make your visits even more special, please don’t hesitate to let us know. Warmest regards,Abraham Quinonez Front Desk Supervisor

10/10 Excellent

dianna

Les points forts : Propreté
Séjour de 1 nuit en mai 2024
Réponse de Hotel Management le 16 mai 2024
Wow! Thank you so much for awarding us a 5-5 star rating! It’s customers like you who make our work so rewarding. We can’t wait to welcome you back for another wonderful experience. If there’s anything else we can do to make your visits even more special, please don’t hesitate to let us know. Warmest regards,Abraham Quinonez Front Desk Supervisor

2/10 Horrible

Bianca

Voyage en famille
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
The casino was dirty and busy. The pool was conveniently closed and the restaurant was also closed at random times. The room was average but the bed was hard and the vents in the room were dirty, and the shower head was falling off. At check in they didn’t give me the WiFi code and when I tried to call downstairs when I needed it around 11:30pm no one at the front desk would answer ever. The casino was run down there was trash on the floor and the coffee and drink station was gross. I saw a prostitute at the bar and a man asking her about her services. I left the bar as soon as I heard this. The hotel is sketchy and did not feel comfortable there at all! The security was even odd!
Séjour de 2 nuits en mai 2024
Réponse de Hotel Management le 23 mai 2024
I am so sorry your stay here did not meet your expectations! Please let us know how we can make things right for you!

10/10 Excellent

aurelio

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean facility
Séjour de 1 nuit en mai 2024
Réponse de Hotel Management le 16 mai 2024
Wow! Thank you so much for awarding us a 5-5 star rating! It’s customers like you who make our work so rewarding. We can’t wait to welcome you back for another wonderful experience. If there’s anything else we can do to make your visits even more special, please don’t hesitate to let us know. Warmest regards,Abraham Quinonez Front Desk Supervisor

8/10 Bien

MIGUEL

It was nice
Séjour de 1 nuit en avril 2024
Réponse de Hotel Management le 16 mai 2024
Wow! Thank you so much for awarding us a 4-5 star rating! It’s customers like you who make our work so rewarding. We can’t wait to welcome you back for another wonderful experience. If there’s anything else we can do to make your visits even more special, please don’t hesitate to let us know. Warmest regards,Abraham Quinonez Front Desk Supervisor

10/10 Excellent

Sohail

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice
Séjour de 1 nuit en mai 2024
Réponse de Hotel Management le 16 mai 2024
Wow! Thank you so much for awarding us a 5-5 star rating! It’s customers like you who make our work so rewarding. We can’t wait to welcome you back for another wonderful experience. If there’s anything else we can do to make your visits even more special, please don’t hesitate to let us know. Warmest regards,Abraham Quinonez Front Desk Supervisor

8/10 Bien

I-Hsun Joe

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Guests next room are very noisy.
Séjour de 1 nuit en mai 2024
Réponse de Hotel Management le 16 mai 2024
Wow! Thank you so much for awarding us a 4-5 star rating! It’s customers like you who make our work so rewarding. We can’t wait to welcome you back for another wonderful experience. If there’s anything else we can do to make your visits even more special, please don’t hesitate to let us know. Warmest regards,Abraham Quinonez Front Desk Supervisor

10/10 Excellent

Vincent

Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Great hotel!
Séjour de 1 nuit en mai 2024
Réponse de Hotel Management le 16 mai 2024
Wow! Thank you so much for awarding us a 5-5 star rating! It’s customers like you who make our work so rewarding. We can’t wait to welcome you back for another wonderful experience. If there’s anything else we can do to make your visits even more special, please don’t hesitate to let us know. Warmest regards,Abraham Quinonez Front Desk Supervisor

10/10 Excellent

Ke

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Commerce Hotel is better than I expect and worth for its price. The room is clean and tidy. Parking is free and easy to find a space. Outside is convenient and safe.
Séjour de 3 nuits en avril 2024
Réponse de Hotel Management le 16 mai 2024
Wow! Thank you so much for awarding us a 10-10 star rating! It’s customers like you who make our work so rewarding. We can’t wait to welcome you back for another wonderful experience. If there’s anything else we can do to make your visits even more special, please don’t hesitate to let us know. Warmest regards,Abraham Quinonez Front Desk Supervisor

10/10 Excellent

Jesica

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Thankyou jhonny for the good service! I almost didn’t get a room due to expedia system. But you did it great!
Séjour de 1 nuit en mai 2024
Réponse de Hotel Management le 16 mai 2024
Wow! Thank you so much for awarding us a 10-10 star rating! It’s customers like you who make our work so rewarding. We can’t wait to welcome you back for another wonderful experience. If there’s anything else we can do to make your visits even more special, please don’t hesitate to let us know. Warmest regards,Abraham Quinonez Front Desk Supervisor

4/10 Médiocre

Renato

Voyage en couple
Les points faibles : Personnel et service
Asked for room cleanup…didn’t happen. Trash bags outside the hallway.
Séjour de 2 nuits en mai 2024
Réponse de Hotel Management le 23 mai 2024
I am so sorry your stay here did not meet your expectations! Please let us know how we can make things right for you!

8/10 Bien

Darrin

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good
Séjour de 1 nuit en mai 2024
Réponse de Hotel Management le 16 mai 2024
Wow! Thank you so much for awarding us a 10-10 star rating! It’s customers like you who make our work so rewarding. We can’t wait to welcome you back for another wonderful experience. If there’s anything else we can do to make your visits even more special, please don’t hesitate to let us know. Warmest regards,Abraham Quinonez Front Desk Supervisor

10/10 Excellent

Danielle

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Everyone was great but Nathan was phenomenal. He was my server at the restaurant. Both nights we ate there and he was our server. Me was so kind, made sure our order was right and our dining experience was good. He needs a raise
Séjour de 2 nuits en mai 2024
Réponse de Hotel Management le 16 mai 2024
Wow! Thank you so much for awarding us a 10-10 star rating! It’s customers like you who make our work so rewarding. We can’t wait to welcome you back for another wonderful experience. If there’s anything else we can do to make your visits even more special, please don’t hesitate to let us know. Warmest regards,Abraham Quinonez Front Desk Supervisor

2/10 Horrible

Arnoldo

Les points faibles : Personnel et service
Pésima atención del personal
Séjour de 1 nuit en mai 2024
Réponse de Hotel Management le 23 mai 2024
I am so sorry your stay here did not meet your expectations! Please let us know how we can make things right for you!

8/10 Bien

anmol

Séjour de 2 nuits en avril 2024

6/10 Satisfaisant

Valerie

Séjour de 5 nuits en avril 2024
Réponse de Hotel Management le 23 mai 2024
Wow! Thank you so much for awarding us a 3-5 star rating! It’s customers like you who make our work so rewarding. We can’t wait to welcome you back for another wonderful experience. If there’s anything else we can do to make your visits even more special, please don’t hesitate to let us know. Warmest regards,Abraham Quinonez Front Desk Supervisor

10/10 Excellent

Agustin

Séjour de 1 nuit en mai 2024

10/10 Excellent

Oscar, Los Angeles

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Employees were very helpful.
Séjour de 1 nuit en avril 2024
Réponse de Hotel Management le 16 mai 2024
Wow! Thank you so much for awarding us a 10-10 star rating! It’s customers like you who make our work so rewarding. We can’t wait to welcome you back for another wonderful experience. If there’s anything else we can do to make your visits even more special, please don’t hesitate to let us know. Warmest regards,Abraham Quinonez Front Desk Supervisor

10/10 Excellent

Gregory

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very convienent
Séjour de 4 nuits en février 2024
Réponse de Hotel Management le 16 mai 2024
Wow! Thank you so much for awarding us a 10-10 star rating! It’s customers like you who make our work so rewarding. We can’t wait to welcome you back for another wonderful experience. If there’s anything else we can do to make your visits even more special, please don’t hesitate to let us know. Warmest regards,Abraham Quinonez Front Desk Supervisor

10/10 Excellent

Diana Lucia

Séjour de 1 nuit en avril 2024
Réponse de Front Desk Management le 22 mai 2024
Wow! Thank you so much for awarding us a 10-10 star rating! It’s customers like you who make our work so rewarding. We can’t wait to welcome you back for another wonderful experience. If there’s anything else we can do to make your visits even more special, please don’t hesitate to let us know. Warmest regards,Abraham Quinonez Front Desk Supervisor

10/10 Excellent

Corey

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good
Séjour de 1 nuit en avril 2024
Réponse de Hotel Management le 16 mai 2024
Wow! Thank you so much for awarding us a 10-10 star rating! It’s customers like you who make our work so rewarding. We can’t wait to welcome you back for another wonderful experience. If there’s anything else we can do to make your visits even more special, please don’t hesitate to let us know. Warmest regards,Abraham Quinonez Front Desk Supervisor

10/10 Excellent

Karla Vane

Séjour de 1 nuit en avril 2024
Réponse de Front Desk Management le 22 mai 2024
Wow! Thank you so much for awarding us a 10-10 star rating! It’s customers like you who make our work so rewarding. We can’t wait to welcome you back for another wonderful experience. If there’s anything else we can do to make your visits even more special, please don’t hesitate to let us know. Warmest regards,Abraham Quinonez Front Desk Supervisor

8/10 Bien

Peter

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Essensangebot katastrophal, Heizung sehr laut
Séjour de 9 nuits en avril 2024
Réponse de Hotel Management le 16 mai 2024
Wow! Thank you so much for awarding us a 10-10 star rating! It’s customers like you who make our work so rewarding. We can’t wait to welcome you back for another wonderful experience. If there’s anything else we can do to make your visits even more special, please don’t hesitate to let us know. Warmest regards,Abraham Quinonez Front Desk Supervisor

10/10 Excellent

Jose

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very friendly staff, clean, easy check in check out process
Séjour de 3 nuits en avril 2024
Réponse de Hotel Managent le 27 avr. 2024
Thank you for choosing to stay with us, we appreciate your feedback. We hope to see you back soon!

10/10 Excellent

Patrick, brady

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Équipements
nice
Séjour de 2 nuits en avril 2024
Réponse de Hotel Management le 27 avr. 2024
Thank you for choosing to stay with us, we appreciate your feedback. We hope to see you soon!

8/10 Bien

Diego

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good property
Séjour de 2 nuits en avril 2024
Réponse de Hotel Management le 27 avr. 2024
Thank you for choosing to stay with us, we appreciate your feedback. We hope to see you soon!

2/10 Horrible

Jennifer

Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 3 nuits en février 2024
Réponse de Hotel Management le 23 mai 2024
I am so sorry your stay here did not meet your expectations! Please let us know how we can make things right for you!

10/10 Excellent

reinaldo

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice
Séjour de 2 nuits en avril 2024
Réponse de Hotel Management le 16 mai 2024
Wow! Thank you so much for awarding us a 10-10 star rating! It’s customers like you who make our work so rewarding. We can’t wait to welcome you back for another wonderful experience. If there’s anything else we can do to make your visits even more special, please don’t hesitate to let us know. Warmest regards,Abraham Quinonez Front Desk Supervisor

8/10 Bien

Mark

Voyage en famille
Les points forts : Équipements
Boxing venue is nice
Séjour de 1 nuit en avril 2024
Réponse de Hotel Management le 16 mai 2024
Wow! Thank you so much for awarding us a 10-10 star rating! It’s customers like you who make our work so rewarding. We can’t wait to welcome you back for another wonderful experience. If there’s anything else we can do to make your visits even more special, please don’t hesitate to let us know. Warmest regards,Abraham Quinonez Front Desk Supervisor

10/10 Excellent

Priscilla

Séjour de 1 nuit en avril 2024
Réponse de Hotel Management le 16 mai 2024
Wow! Thank you so much for awarding us a 5-5 star rating! It’s customers like you who make our work so rewarding. We can’t wait to welcome you back for another wonderful experience. If there’s anything else we can do to make your visits even more special, please don’t hesitate to let us know. Warmest regards,Abraham Quinonez Front Desk Supervisor

10/10 Excellent

Ariel

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 6 nuits en avril 2024
Réponse de Hotel Management le 16 mai 2024
Wow! Thank you so much for awarding us a 10-10 star rating! It’s customers like you who make our work so rewarding. We can’t wait to welcome you back for another wonderful experience. If there’s anything else we can do to make your visits even more special, please don’t hesitate to let us know. Warmest regards,Abraham Quinonez Front Desk Supervisor

10/10 Excellent

Renee

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I will be returning. This hotel was very nice.
Séjour de 1 nuit en avril 2024
Réponse de Hotel Management le 16 mai 2024
Wow! Thank you so much for awarding us a 10-10 star rating! It’s customers like you who make our work so rewarding. We can’t wait to welcome you back for another wonderful experience. If there’s anything else we can do to make your visits even more special, please don’t hesitate to let us know. Warmest regards,Abraham Quinonez Front Desk Supervisor