Dear Isabelle, Thank you for taking the time to leave us a review. We are very sorry to hear that you were disappointed with your stay at our hotel. I will forward this feedback to the management and ensure we bring a positive solution out of it. Again please accept our sincere apologies for your experience. Sincerely, SureStay Beverly Hills Management

Hi Jean-Luc, We appreciate your positive feedback. We are glad that you found the location convenient and cleanliness up to the mark. However, we are sorry for the only gripe you faced, the noise. Wish you'd told this to us earlier which, in turn, would have enabled us to shift you to a more peaceful room. Please know that we are always there to assist you with your needs. But we are ecstatic to hear that you loved the overall value and stay. We would love to host you once more! Best Regards, Customer Care Team

We apologize that you were not happy with the stay. We will work on your feedback.

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

Thank you for your feedback.

We are sorry the room was not ready at your arrival. We hope you give us another chance to better serve you.

Dear Steven,Thank you for sharing your experience! We're delighted to hear you found our hotel affordable, friendly, and conveniently situated near CBS Television City and popular shopping destinations. We strive to offer a comfortable and hassle-free stay for all our guests. Your positive feedback motivates us to continue providing exceptional service. We look forward to welcoming you back on your next visit to the area!Kind Regards,SureStay Beverly Hills Management

Hi JASON,We're pleased to hear that you found our location great and enjoyed our complimentary breakfast. However, we apologize for any inconvenience caused by the age of our property and the noise from the air conditioning, which affected your sleep quality. We understand how important a good night's sleep is, and we'll work to address these issues promptly to ensure a more comfortable stay for our guests in the future. Additionally, we apologize for any challenges you experienced with our underground parking. Your feedback is invaluable to us, and we'll explore ways to improve this aspect of our property. We truly appreciate your feedback and hope to have the opportunity to welcome you back for a much-improved stay in the future!Best Regards, Customer Care Team

Hi yasir,We're thrilled to hear that you found our hotel convenient and that you experienced excellent customer service during your stay! Providing convenient accommodations and exceptional service are top priorities for us, and we're delighted that we could meet your expectations in these areas. Your satisfaction is important to us, and we appreciate your positive feedback. If there's anything else we can do to enhance your experience or if you have any further feedback, please don't hesitate to let us know. We look forward to welcoming you back for another great stay in the future!Best Regards, Customer Care Team

Hi Faye,We're delighted to hear that you found our rooms and hotel to be very clean and that our staff were friendly and helpful during your stay! Maintaining a clean environment and providing excellent service are top priorities for us, and we're thrilled that we could meet your expectations in these areas. However, we apologize for any inconvenience caused by the tight and narrow parking situation. Your feedback is valuable to us, and we will take it into consideration as we strive to improve our facilities for our guests' comfort and convenience. If there's anything else we can do to enhance your experience or if you have any further feedback, please don't hesitate to let us know. We appreciate your input and hope to have the opportunity to welcome you back for another great stay in the future!Best Regards, Customer Care Team

Hi Candace,We're delighted to hear that you were pleased with your two-bedroom room and the hospitality of our staff during your stay! Providing comfortable accommodations and exceptional service are top priorities for us, and we're thrilled that we could meet your expectations in these areas. Your satisfaction is important to us, and we appreciate your positive feedback. If there's anything else we can do to make your next stay even more enjoyable or if you have any further feedback, please don't hesitate to let us know. We look forward to welcoming you back for another great experience in the future!Best Regards, Customer Care Team

Hi Mary,We're thrilled to hear that you had a great stay with us! Providing friendly and helpful staff, as well as clean and quiet accommodations, are top priorities for us. We're delighted that we could meet your expectations in these areas and that you enjoyed a comfortable and peaceful experience. Your satisfaction is important to us, and we appreciate your positive feedback. If there's anything else we can do to enhance your experience or if you have any further feedback, please don't hesitate to let us know. We look forward to welcoming you back for another fantastic stay in the future!Best Regards, Customer Care Team

Dear Elisa,Thank you for staying with us for four nights and sharing your detailed feedback. We appreciate your understanding regarding the need for an upgrade, and we're glad you found the location convenient. It's wonderful that our staff provided excellent and accommodating service throughout your stay. We apologize for any inconvenience caused by the room size and appreciate your understanding.We're pleased that the included breakfast was a welcome surprise. Your feedback is valuable; we'll use it to enhance our offerings.Kind Regards,SureStay Beverly Hills Management

Hi Marco,Thank you for sharing your experience with us! We're glad to hear that you found our hotel convenient and clean, and that you enjoyed the breakfast. Your feedback is important to us as we continually strive to enhance our guests' experiences. If there are any specific areas you feel we could improve upon to make your next stay even more enjoyable, please don't hesitate to let us know. We appreciate your support and look forward to welcoming you back again soon!Best Regards, Customer Care Team

Hi Guadalupe,We appreciate you bringing the parking situation to our attention. Ensuring convenient parking options for our guests is a priority, and we apologize for any inconvenience you experienced due to limited availability. We'll take your feedback into consideration as we work to improve this aspect of our service. Please feel free to reach out to our team directly if you have any further concerns or if there's anything else we can assist you with. Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back for a more seamless experience in the future.Best Regards, Customer Care Team

Hi Sam,Thank you for sharing your feedback with us. We're glad to hear that you appreciated our great location and found our rooms to be clean. While we strive to maintain our property in the best possible condition, we understand that there may be areas for improvement. Rest assured, we'll take your comments into consideration as we continue to enhance our facilities. We're also pleased that you found our rates to be a great value compared to other options in the area. We hope to have the opportunity to welcome you back for another positive experience in the future!Best Regards, Customer Care Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Hi Clayton,We're thrilled to hear that you enjoyed your stay with us as a solo traveler! It's wonderful to know that our cozy standard room met your needs and that you found our staff accommodating and friendly. We're delighted that you appreciated our fantastic location and great value. Thank you for your feedback regarding the smoking policy. While we strive to provide a comfortable environment for all guests, we understand the importance of catering to everyone's needs. We'll take your comments into consideration as we continue to enhance our guest experience. We look forward to welcoming you back for another enjoyable stay!Best Regards, Customer Care Team

Hi AIDEE,We're pleased to hear that you appreciated our great location. However, we apologize for the inconvenience you experienced with our parking facilities. Your feedback regarding the limited space and narrow entry points is valuable, and we'll certainly take it into consideration as we work to improve our amenities for our guests. We understand the importance of providing convenient parking options and will explore ways to enhance this aspect of your experience. Thank you for bringing this to our attention, and we hope to have the opportunity to better serve you in the future.Best Regards, Customer Care Team

Hi SANG,Thank you for taking the time to share your positive experience with us. We're delighted to hear that our hotel served your needs well during your quick business trip and that our staff's friendliness and the neatness of our facilities stood out to you. It's great to know you would strongly recommend our hotel for anyone in need of a convenient and straightforward stay. We always aim to provide a welcoming and efficient environment for our guests, whether they're with us for business or leisure, and your feedback affirms our efforts in this direction. We look forward to welcoming you back in the future, should your travels bring you our way again.Best Regards, Customer Care Team

Dear Guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

Dear Angelina,Thank you for taking the time to share your experience. We're pleased to hear that our hotel's proximity to your destination was convenient for your visit. However, we apologize for the inconvenience caused by the parking space limitations and the noise disturbance near your room. Your feedback is invaluable, and we are actively addressing these concerns to enhance the overall guest experience. To ensure a more satisfying stay in the future, we recommend requesting a room away from high-traffic areas.We appreciate your understanding and hope to have the opportunity to welcome you back for an improved stay. Kind Regards,SureStay Beverly Hills Management

Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear Guest,We're delighted to hear that you had an outstanding experience with our staff, especially Bridget and Joanna! Providing exceptional service is our top priority, and we're thrilled that they went above and beyond to accommodate you. Thank you for your kind words about our hotel and courtyard. We appreciate your feedback regarding the age-related issue with creaky floors, and we'll certainly look into addressing this to ensure a more comfortable stay for our guests. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Best Regards, Customer Care Team

Hi Brittany,We're genuinely sorry to hear about your terrible experience, and we apologize for falling short of your expectations in terms of cleanliness, staff service, amenities, and property conditions. Your feedback is crucial, and we take it seriously. We will thoroughly investigate and address the issues you've raised to ensure improvements moving forward. If there's anything specific you'd like to share or any suggestions for improvement, please feel free to let us know. We appreciate your honesty and hope to have the opportunity to make amends and provide a more positive experience in the future.Best Regards, Customer Care Team

Hi kurt,Thank you for sharing your experience with us! We're glad to hear that Bridgette at the front desk was helpful and professional in the morning, and the evening staff provided assistance with local amenities, including suggestions for dining and the Whole Foods location. We appreciate your positive feedback and look forward to welcoming you back soon for another great stay. Best Regards, Customer Care Team

Hi Marc,Thank you for sharing your thoughts with us. We're pleased to hear that you appreciated the great location and helpful, nice staff. However, we apologize for any shortcomings in the overall condition of the hotel and the layout of your room. Your feedback is valuable, and we will certainly review these aspects to explore opportunities for improvement. If there's anything specific you feel we can do to enhance your experience or any suggestions you have, please let us know. We appreciate your understanding and hope to have the opportunity to provide you with a more satisfying stay in the future.Best Regards, Customer Care Team

Hi Steven,We are delighted to have provided you with suitable accommodation for your trip here. Please let us know if any part of the stay didn’t work for you and we will be happy to introduce improvements in your area for an enhanced future experience. We appreciate your kind ratings, and we hope to welcome you back again before long!Best Regards, Customer Care Team

Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

Dear Christopher,Thank you for sharing your experience! We're glad you found good value in our hotel, primarily due to its proximity to desirable neighborhoods. While we appreciate your understanding of the older property, we're delighted that the comfy bed, parking, and reasonable pricing contributed to your overall satisfaction.We look forward to welcoming you back and providing another positive stay. If your plans bring you our way, we'll happily host you again!Kind Regards,SureStay Beverly Hills Management

Dear Jason,Five stars! We're thrilled to hear about your positive experience during your stay with us! It's terrific that our location, just 7 minutes away from Cedar Sinai, suits your needs perfectly. We're glad you felt safe in the quaint neighborhood, even at night. Thank you for your kind words about our friendly staff, adorable rooms, and delicious breakfast, especially the fresh waffles.We appreciate your recommendation and look forward to welcoming you back soon! Have a safe trip, and thank you for choosing us!Kind Regards,SureStay Beverly Hills Management

Dear Guest,We appreciate your recent stay with us and your feedback. We're sorry for any inconvenience you experienced with our breakfast offerings, especially the issue with the waffle maker. Your comments are important to us, and we'll promptly address the situation to improve our services. Thank you for bringing this to our attention. We hope to welcome you back for a better experience in the future.Best Regards, Customer Care Team

Dear Kimberly,We are incredibly grateful that you took the time to leave us an All-Star review. It's wonderful to hear that you enjoyed the hotel's favorable location and experienced friendly service from our staff! We greatly appreciate your recommendation and your kind words about your stay. Ensuring a pleasant and comfortable experience for our guests is our top priority, and it's rewarding to know that you had such a positive impression of our hotel and team members.We look forward to welcoming you back on your next visit! Thank you for choosing us and for taking the time to share your feedback.Kind Regards,SureStay Beverly Hills Management

Dear Mark, thank you for your feedback. We're glad to hear that you found the room comfortable and appreciated Gina's friendly service. We apologize for the inconvenience regarding the light over the sink. Your feedback is valuable to us, and we'll make sure to handle this issue to enhance the overall guest experience. We hope to welcome you back for an even better stay in the future!Best Regards, Customer Care Team

Dear Mark, thank you for taking the time to share your feedback with us! We are delighted to hear that you had a pleasant experience and that our staff, particularly Gina, provided you with excellent service. We will be sure to pass along your kind words to her, as she will be thrilled to know that her efforts were appreciated. It's great to hear that you found our location convenient and enjoyed the nearby amenities. We strive to provide our guests with a comfortable and convenient experience, and we're pleased that our on-site parking meets your needs. We look forward to welcoming you back for another enjoyable stay in the future!Best Regards, Customer Care Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear Anthony,Thank you for taking the time to share your positive experience with us. We're thrilled to hear that Gina and Christy made your stay enjoyable. Providing excellent customer service is a top priority for us, and we'll make sure to pass along your compliments to them. If there's anything else we can do to make your next stay even better, please don't hesitate to let us know. We appreciate your feedback and look forward to welcoming you back in the future.Best Regards, Customer Care Team

Dear Jenice,Thank you for your kind feedback! We're thrilled to hear that you loved your double room and found it nice and clean during your stay. Ensuring a comfortable and pristine environment is a priority for us, and we're delighted that we met your expectations.We hope to have the pleasure of hosting you again soon for another enjoyable experience.Kind Regards,SureStay Beverly Hills Management

Dear Kathryn,Thank you for the fantastic review! We're delighted to hear that our prime location, friendly staff, and proximity to The Grove, Farmers Market, and other attractions made your stay enjoyable. Your mention of Al Fresco Dining on Beverly Blvd and Erewhon for organic groceries and supplements adds valuable insights for fellow travelers. We strive to offer reasonable rates and create a welcoming environment for short- and long-term stays. Your positive feedback is truly appreciated, and we look forward to hosting you again for another wonderful experience! It is an honor for us when our guests are extremely satisfied with our hospitality. We can't wait to host you again soon at SureStay Hotel Beverly Hills.Kind Regards,SureStay Beverly Hills Management

Dear Luis,Thank you for your positive feedback on our awesome rooms; we're delighted you enjoyed your stay. However, we apologize for the inconvenience with the ice machine. Your feedback is valuable, and we'll address this issue promptly to enhance the overall guest experience.We appreciate your understanding and hope to welcome you back for an even better stay in the future!Kind Regards,SureStay Beverly Hills Management

Dear Edward,HIGH FIVE! Thank you for your PERFECT SCORE of your stay at SureStay Hotel Beverly Hills. We are thrilled you had a great experience staying with us at SureStay Hotel Beverly Hills. We would love to host you again on your next visit to SureStay Hotel Beverly Hills.We hope your next trip is just around the corner so that we can get an opportunity to welcome you again!Kind Regards,SureStay Beverly Hills Management