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Avis sur Quality Inn & Suites Walnut - City of Industry

2.5 out of 5
Quality Inn & Suites Walnut - City of Industry
1170 Fairway Dr, Walnut, CA

Avis

7,2

Bien

Note des voyageurs de 10 (Excellent), d’après 224 avis sur 811." "
Note des voyageurs de 8 (Bien), d’après 252 avis sur 811." "
Note des voyageurs de 6 (Satisfaisant), d’après 165 avis sur 811." "
Note des voyageurs de 4 (Médiocre), d’après 95 avis sur 811." "
Note des voyageurs de 2 (Horrible), d’après 75 avis sur 811." "

7,4/10

Propreté

7,6/10

Personnel et service

7,4/10

Équipements

6,8/10

Infrastructures et conditions de l’hébergement

7,4/10

Écoresponsabilité

Avis

8/10 Bien

Rudy

Voyage en famille
Les points forts : Propreté, personnel et service, confort de la chambre
15 nuits ☀️🌴👍
Hôtel idéalement situé avec grand parking (gratuit ) tout autour de l'établissement. L'accueil est sympathique, les chambres sont spacieuses et propre (c'est important) nous n'avons pas bien saisit le principe du ménage nous sommes restées 15 jours et par moment le ménage de notre chambre n'étais pas effectué plusieurs jours a la suite ... Petit déjeuné correct typique américain (peut être abandonner le plastique bien trop présent ) la piscine est spacieuse et propre , le jacuzzi est sympathique mais la filtration ne semble pas fonctionner parfaitement. L'établissement est calme nous avions vue sur la piscine , présence de moustiquaire, TV , machine a café , frigo, coffre , sèche cheveux, micro-ondes en chambre. Idéalement située pour notamment les parcs Disneyland resort et aventure Californie, San Diego, Newport etc. Wifi gratuit et fonctionne parfaitement, serviettes gratuite à la piscine. Présence d'un accueil à n'importe quelle heure. Nous recommandons en terme de qualité prix .
Séjour de 14 nuits en juillet 2023
Réponse de Guest service manager le 24 juil. 2023
Thank you for staying with us. Our cleaning service was upon request. We apologize if we didn't inform you. We hope you stay with us again in the future.

6/10 Satisfaisant

FENG, Diamond Bar

Séjour de 2 nuits en mai 2024
Réponse de Guest service manager le 25 mai 2024
Thank you for staying with us. Hope to see you again soon.

4/10 Médiocre

Marco

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
The rooms need renovations asap
Séjour de 1 nuit en mai 2024
Réponse de AGM le 13 mai 2024
Thank you for your feedback. Please know that we are continuously renovating our property. We hope in the future you can consider staying with us again. So that we can have the opportunity to offer you to stay in one of our renovated rooms.

10/10 Excellent

Jeffery Cynthia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Guest service manager le 10 mai 2024
Thank you for staying with us. We hope to see you again soon!

8/10 Bien

Laura

Voyage en couple
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Flooring is in need of repair in many places, lobby is nice
Séjour de 2 nuits en avril 2024
Réponse de AGM le 2 mai 2024
Thank you sharing your feedback with us. We will further investigate so we can make sure we have an exceptional stay for our future guests. We hope you can consider staying with us again.

2/10 Horrible

Tamir

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Guest service manager le 1 mai 2024
Thank you for staying with us. We understand the check in process delay due to payment errors. We appreciate your patience. We also hope you enjoy the free upgrade from a one bed to a two beds. We hope you give us another chance in the near future.

6/10 Satisfaisant

YING

Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de AGM le 13 mai 2024
Thank you for taking the time to do our online survey. We hope you can consider giving us a second chance in the near future.

6/10 Satisfaisant

Kevin

Voyage en famille avec de jeunes enfants, Voyage en groupe
Les points forts : Personnel et service
The property needs to be updated. Looks like the filter for the AC unit in our room needed to be replaced.
Séjour de 1 nuit en avril 2024
Réponse de AGM le 29 avr. 2024
Thank you for sharing your feedback, we will have someone from our staff to make sure our room is up to par.

10/10 Excellent

Se

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good locations.
Séjour de 2 nuits en avril 2024
Réponse de AGM le 22 avr. 2024
It was pleasure to have been able to have you as our guests.

10/10 Excellent

Glen Richard

Voyage en groupe, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Quite and clean
Séjour de 2 nuits en avril 2024
Réponse de AGM le 22 avr. 2024
Thank you for sharing your online feedback. It was our pleasure to have been able to have you as our guests.

8/10 Bien

XIAO NAN

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 11 nuits en mars 2024
Réponse de AGM le 19 avr. 2024
Thank you for sharing your feedback on our online survey. We hope to have you as our guests again in the near future.

8/10 Bien

Han

Les points forts : Propreté et personnel et service
I like everything but the facility is old
Séjour de 2 nuits en mars 2024
Réponse de AGM le 1 avr. 2024
Thank you for sharing with us your experience. We will share this information with our management team. We hope to see you again in the near future.

6/10 Satisfaisant

Bertha, Northa Las Vegas

Les points forts : Personnel et service
Bathroom floor tile was either soiled or in desparate need of repairs. Bathroom sink was mot thoroughly cleaned.
Séjour de 1 nuit en mars 2024
Réponse de AGM le 1 avr. 2024
Thank you for sharing your feedback. We will definitely share your feedback with our housekeeping and maintenance department. We apologize for the inconvenience. We hope you can consider giving us a second chance in the near future.

10/10 Excellent

SAIBEI

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very nice. Food is good.
Séjour de 3 nuits en mars 2024
Réponse de Guest service manager le 29 mars 2024
Thank you for staying with us! We hope to see again soon!

10/10 Excellent

HONGYANG

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I enjoyed my stay here for a quick weekend trip. The hotel room was nice and clean. Walls are a little thin though if you have loud neighbors. Area is nice with easy parking and had good value.
Séjour de 3 nuits en mars 2024
Réponse de Guest service manager le 26 mars 2024
Thank you for staying with us. We hope to see you again soon!

10/10 Excellent

Leland

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de Guest service manager le 29 mars 2024
Thank you for staying with us! We hope to see again soon!

2/10 Horrible

jim

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mars 2024
Réponse de Guest service manager le 29 mars 2024
Thank you for your feedback. We hope we get another chance in the near future.

8/10 Bien

Jarnli, Prescott

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice, clean bedding. Carpets need cleaning. But pretty pool area and the jacuzzi works. Everyone on staff was very nice.
Séjour de 2 nuits en mars 2024
Réponse de Guest service manager le 26 mars 2024
Thank you for staying with us. We will use your feedback for improvements. We hope to see you again soon!

8/10 Bien

Maria

Voyage en couple
Les points forts : Personnel et service et équipements
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Breakfast was great and i liked the checkout time they give you
Séjour de 2 nuits en mars 2024
Réponse de Guest service manager le 20 mars 2024
Thank you for staying with us. We hope to have you stay with us again in the near future.

10/10 Excellent

Tze-Wah, Las Vegas

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de AGM le 27 févr. 2024
Thank you for sharing and taking the time to fill out this survey.

4/10 Médiocre

Elizabeth

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Not great
First off it smelt like sewer ,literally my kids even noticed and checked the bathroom to see if it was coming from thereThe shower near shower head ring was coming off and shower knob you turn metal was loose sink was so low came about 6 inches above my knees beds were not comfy..not eco friendly still using individual shampoo and conditioner instead of having a dispenser jacuzzi was not working that was what i was looking forward to
Séjour de 1 nuit en février 2024
Réponse de AGM le 21 févr. 2024
We apologize for the inconvenience you may have had during your recent stay. We will further investigate this issue so that we are able to prioritize and make sure we provide an exceptional stay for future guests. We hope to have another chance in the near future.

10/10 Excellent

Osvaldo

Les points forts : Propreté
Séjour de 1 nuit en janvier 2024
Réponse de AGM le 19 févr. 2024
Thank you for taking the time to fill out this survey. It was a pleasure to have had you as our guests. We hope to see you again in the near future!

6/10 Satisfaisant

Edgar

Séjour de 2 nuits en février 2024
Réponse de AGM le 19 févr. 2024
Thank you for taking the time to fill out this survey. We hope to see you again in the near future.

8/10 Bien

Tsuen Chen

Voyage en famille
Les points forts : Personnel et service
Séjour de 2 nuits en février 2024
Réponse de AGM le 19 févr. 2024
Thank you for taking the time to fill out this survey. It was a pleasure to have had you as our guests. We hope to see you again in the near future.

10/10 Excellent

Karen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice rooms for the price !
Séjour de 1 nuit en février 2024
Réponse de Guest service manager le 8 févr. 2024
Thank you for staying with us! We hope to have you stay with us again soon!

2/10 Horrible

Rck

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
They did not booked me a room. They said it's full and they will call me but they didn't.
Séjour de 1 nuit en janvier 2024
Réponse de AGM le 30 janv. 2024
We apologize for the inconvenience it may have caused you. We will further investigate and make sure things like this do not happen again. We hope to have a second chance in the near future where we are allowed to make an exceptional stay for you.

6/10 Satisfaisant

Ja Won

Les points forts : Personnel et service
Water pressure is not strong
Séjour de 3 nuits en janvier 2024
Réponse de Guest service manager le 23 janv. 2024
Thank you for staying with us. We apologize we didn't meet your expectation at this time. We hope to have you stay with us in the near future.

2/10 Horrible

Hengchi

Séjour de 4 nuits en janvier 2024
Réponse de Guest service manager le 23 janv. 2024
Thank you for staying with us. We hope we get another chance in the near future.

10/10 Excellent

marcel

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
great breakfast
Séjour de 2 nuits en janvier 2024
Réponse de AGM le 16 janv. 2024
We are happy to hear that you were able to enjoy our hot breakfast. We hope you to see you again soon!

6/10 Satisfaisant

Anna

Séjour de 1 nuit en janvier 2024
Réponse de AGM le 16 janv. 2024
Thank you for taking the time to fill out our online survey. We hope to see you again in the near future.

2/10 Horrible

Larry

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bad service
Its was freezing in the lobby area. The heater was not on. Asked the front desk but said if they feel cold they will turn it on. I looked at the temperature on the thermostat and it was like 61.
Séjour de 1 nuit en janvier 2024
Réponse de AGM le 16 janv. 2024
Thank you for sharing your feedback. We will share these pictures with management and staff so that we can improve and provide an exceptional stay for our future guests. We hope you can consider giving us a second chance in the near future.

6/10 Satisfaisant

JOHN

Les points forts : Propreté et personnel et service
Les points faibles : Confort de la chambre
The bed was not good and they had a dog Barking all night long.. It's the first time that they didn't take care of the problem of the dog and that I had a bad bed mattress.
Séjour de 2 nuits en décembre 2023
Réponse de AGM le 16 janv. 2024
Thank you for sharing your feedback with us. We will further investigate this matter and make sure this kind are handled differently. We hope you can consider giving us a second chance in the near future.

6/10 Satisfaisant

Randy

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
I booked my stay on line not knowing the room the individual put me, would be a handicap access, which I refuse to stay, then I asked if I could transfer to another room, the attendant (she) instead accommodating me bcoz I check in late, she charged me xtra $24 on top of my $110 booking online, it was a rip off, had no choice but to pay the difference smh..
Séjour de 1 nuit en décembre 2023
Réponse de Guest service manager le 3 janv. 2024
Hello Randy, we apologize for the inconvenience you may had during your stay. In our records you booked an accessible king size bed. The front desk only checked you in to the room you reserve online. Since you wanted to move rooms we had to charge you a small fee to switch the type. We hope to see you again in the near future.

2/10 Horrible

Voyageur vérifié

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
They gave me a room that was designed for someone handicapped. At that, floorboards were creaking, rust on the metal everywhere, A/C unit so old it sounded like it was on its last leg. They really make you feel you paid bargain price for their room.......
Séjour de 1 nuit en décembre 2023
Réponse de AGM le 1 janv. 2024
We apologize for any inconvenience you had or miscommunication while booking your reservation. We are constantly making upgrades to our rooms so that we can provide our guests and exceptional stay. We hope you can consider giving us a second chance in the near future.

6/10 Satisfaisant

Lucio

Voyage en famille
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Tv dint work thers a $200 deposit for a $70 dollar stay .
Séjour de 1 nuit en décembre 2023
Réponse de AGM le 29 déc. 2023
Thank you for providing us your feedback. We will further investigate about the tv not working. We apologize for the inconvenience. Thank you for staying with us, we hope you can consider giving us a second chance in the near future.

8/10 Bien

Daney

Les points forts : Propreté, personnel et service, équipements
The Staff were great. Very friendly and concerned for my welfare. The building is a little old and could use some aesthetic repairs. Has a cute patio with pool. Otherwise, it was a bed I could sleep in while visiting my family for the Holidays.
Séjour de 5 nuits en décembre 2023
Réponse de AGM le 29 déc. 2023
Thank you so much for sharing your feedback with us. It was a pleasure to have had you as our guests.

10/10 Excellent

Steve

Voyage d’affaires
Les points forts : Propreté
Séjour de 1 nuit en décembre 2023
Réponse de Guest service manager le 28 déc. 2023
Thank you for staying with us. We hope to see you again soon.

2/10 Horrible

Karim

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de AGM le 26 déc. 2023
Thank you for taking our online survey. We apologize for the inconvenience that you may have had during your stay. We hope you can consider giving us again in the near future.

6/10 Satisfaisant

Vilma

Voyage en famille
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Good for 1 night
Our stay is OK. We were only there for 1 night but the hotel lacks serious maintenance. The shower control was loose and the water didn't really get hot (just lukewarm), there is a huge gap around the bathroom sink & the countertop, the corner of thebaseboard in the bathroom was coming off & seriously lacks caulking, it has a musty smell. The hotel is good for only 1 night stay, no more. But other than that we enjoyed the breakfast.
Séjour de 1 nuit en décembre 2023
Réponse de Guest service manager le 19 déc. 2023
Thank you for staying with us. Your information will be brought up to the maintenance department. We truly appreciated you as a guest. We hope to see you again

6/10 Satisfaisant

Victoria

Séjour de 1 nuit en décembre 2023
Réponse de Guest service manager le 19 déc. 2023
Thank you for staying with us. We hope we can provide better quality service on your next stay.

10/10 Excellent

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Guest service manager le 19 déc. 2023
Thank you for staying with us. We hope to see you again soon.

2/10 Horrible

MARK

Séjour de 1 nuit en décembre 2023
Réponse de Guest service manager le 15 déc. 2023
Thank you for staying with us. We apologize we didn't meet your expectation at this time. We hope you give us another chance in the future.

6/10 Satisfaisant

Shawn

Séjour de 1 nuit en décembre 2023
Réponse de Guest service manager le 15 déc. 2023
Thank you for staying with us. We hope to see you again soon.

8/10 Bien

Babak

Séjour de 1 nuit en décembre 2023
Réponse de AGM le 1 janv. 2024
Thank you for taking the time to fill out our online survey. It was a pleasure to have had you as our guests.

10/10 Excellent

James

Voyage en famille
Great place to stay.
Good location right off freeway. We stayed at this hotel many times and it is constantly improving. The hot breakfast is great. The workers areall friendly and helpful.
Séjour de 2 nuits en novembre 2023
Réponse de AGM le 5 déc. 2023
Thank you for being loyal guests to our hotel. It has been our pleasure to have you stay here. We hope to see you again in the near future.

4/10 Médiocre

Richard

Voyage en famille
Les points faibles : Infrastructures et conditions de l’hébergement
Bad room at Quality Inn
Floors creaked outside and inside the room. View outside the window was a cement wall ten feet away. Bathroom tub was in bad shape.
Séjour de 2 nuits en novembre 2023
Réponse de Guest service manager le 1 déc. 2023
Thank you for staying with us. We apologize we failed your expectation at this time. We will forward your feedback to all departments to do our best to void this issue in the future.

8/10 Bien

MARK

Séjour de 7 nuits en novembre 2023
Réponse de Guest service manager le 22 déc. 2023
Thank you for staying with us. We hope to see you again soon.

10/10 Excellent

Chi Hua

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good
Séjour de 1 nuit en novembre 2023
Réponse de Guest service manager le 30 nov. 2023
Thank you for staying with us. We hope to see you again soon!

10/10 Excellent

wesley

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Close to freeway.
Séjour de 5 nuits en novembre 2023
Réponse de Guest service manager le 28 nov. 2023
Thank you for staying with us. We hope to see you again soon.

2/10 Horrible

Jesus

Séjour de 1 nuit en novembre 2023
Réponse de Guest service manager le 19 déc. 2023
Thank you for staying with us. We apologize we didn't meet your expectation at this time. We hope you give us another chance in the near future.