Avis
8,0
Très bien
8,8/10
Propreté
8,6/10
Personnel et service
7,0/10
Équipements
8,0/10
Infrastructures et conditions de l’hébergement
7,8/10
Écoresponsabilité
Avis
Voyage d’affaires
15 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2023
Réponse de Velmon W. le 5 déc. 2023
Hi Matteo, thank you for taking the time out of your busy schedule to leave us a review. I am pleased to hear that you enjoyed your stay. I myself to loves the Dyptique products, the scents are immaculate. We look forward to seeing you again in the near future. Best Regards,
8/10 Bien
Julien
27 mai 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bon rapport qualité prix pour Los Angeles
Julien
Séjour de 4 nuits en mai 2018
2/10 Horrible
Sabrina
6 oct. 2017
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
À éviter
Sabrina
Séjour de 1 nuit en septembre 2017
4/10 Médiocre
FRANK
16 juin 2017
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Confort de la chambre
FRANK
Séjour de 6 nuits en juin 2017
10/10 Excellent
pierre
29 nov. 2016
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
hôtel convenable et chaleureux
pierre
6/10 Satisfaisant
Voyageur vérifié
4 nov. 2016
Les points faibles : Propreté et confort de la chambre
Voyageur vérifié
6/10 Satisfaisant
Voyageur vérifié
11 août 2016
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Reputation surfaite.
Voyageur vérifié
4/10 Médiocre
Bettina, Paris
27 avr. 2016
Les points forts : Propreté
Aussi décevant que cozy
Bettina
8/10 Bien
Voyageur vérifié
9 juin 2015
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
2/10 Horrible
Laura, Asnières sur seine
22 févr. 2015
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Déception et déconvenues...
Laura
8/10 Bien
Voyageur vérifié
13 sept. 2014
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
10/10 Excellent
Lekong, France
6 mars 2014
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Surprenant et fan
Lekong
8/10 Bien
ISABELLE
30 août 2012
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
JOLI HOTEL, FEUTRE DANS LE GENRE BOUTIQUE-HOTEL
ISABELLE
10/10 Excellent
Kiera
24 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Kiera
Séjour de 2 nuits en mai 2024
2/10 Horrible
Adrian
Voyage d’affaires
22 mai 2024
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Adrian
Séjour de 4 nuits en mai 2024
10/10 Excellent
Roland, West Hollywood
12 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Roland
Séjour de 2 nuits en avril 2024
Réponse de Luis Bautista le 15 mai 2024
Dear Roland,We are delighted to hear that you enjoyed your experience.We value your insights as they help us improve and provide the best possible experience for all our guests.We look forward to welcoming you back in the near future.Warm regards,Luis Bautista Hotel Manager
10/10 Excellent
David
3 mai 2024
Les points forts : Propreté et équipements
David
Séjour de 1 nuit en mai 2024
Réponse de Luis Bautista le 6 mai 2024
Dear David,Thank you for taking the time to share your experience with us! We're thrilled to hear that you had a pleasant stay at Palihotel Melrose and that you appreciated the attention to detail in our services.Your feedback is invaluable to us as we strive to provide exceptional experiences for all our guests. We hope to have the pleasure of welcoming you back soon for another memorable stay.Warm regards,Luis BautistaHotel Manager
8/10 Bien
EVAN
18 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
EVAN
Séjour de 1 nuit en mars 2024
Réponse de Luis Bautista le 15 mai 2024
Dear Evan,We're glad you enjoyed your stay and appreciate your feedback. We look forward to hosting you again soon.Best regards,Luis Bautista Hotel Manager
10/10 Excellent
Tyson
16 avr. 2024
Tyson
Séjour de 1 nuit en avril 2024
Réponse de Luis Bautista le 7 mai 2024
Dear Tyson, thank you kindly for taking the time to share your experience with us. I am thrilled to hear that your stay at Palihotel Melrose was a lovely one. We can't wait to welcome you back at your home away from home. Fondly, Luis Bautista
10/10 Excellent
Beatrice
8 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Beatrice
Séjour de 1 nuit en avril 2024
Réponse de Luis Bautista le 9 avr. 2024
Dear guest, thank you kindly for taking the time to share your experience with us. I am thrilled to hear that your stay at Palihotel Melrose was a lovely one. We can't wait to welcome you back at your home away from home. Fondly, Luis Bautista
8/10 Bien
Patricia
29 mars 2024
Les points forts : Propreté et personnel et service
Patricia
Séjour de 5 nuits en janvier 2024
Réponse de Hotel Management le 2 avr. 2024
Dear Patricia, Thank you for sharing your feedback about your recent trip, We are happy to hear you were able to enjoy your terrace with your morning coffee. Our complimentary coffee is available everyday from 6AM-8AM, The restaurant open at 8AM and coffee is available all day through them. We apologize for the noise disruptions during your stay and regret any inconvenience caused. We're actively addressing these issues to enhance our guests' comfort. Your feedback is invaluable to us, and we will certainly look into ways to improve the comfort and convenience of our guests in the future. Once again, we apologize for any inconvenience caused and appreciate your understanding. We hope to have the opportunity to welcome you back and provide you with a more satisfactory stay. Warm regards, Luis Bautista Hotel Manager
10/10 Excellent
kenneth
17 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
kenneth
Séjour de 1 nuit en février 2024
Réponse de Luis Bautista le 20 mars 2024
Dear Kenneth,Thank you for taking the time to share your feedback regarding your recent stay booked through Expedia. We sincerely apologize for any inconvenience you experienced with the air conditioning during your time with us.Your feedback is invaluable to us, and we will certainly look into ways to improve the comfort and convenience of our guests in the future.Once again, we apologize for any inconvenience caused and appreciate your understanding. We hope to have the opportunity to welcome you back and provide you with a more satisfactory stay.Warm regards,Luis Bautista Hotel Manager
2/10 Horrible
Adrian
16 mars 2024
Les points faibles : Personnel et service
Adrian
Séjour de 1 nuit en mars 2024
6/10 Satisfaisant
Sarah
2 mars 2024
Les points forts : Propreté
Les points faibles : Équipements
Sarah
Séjour de 5 nuits en février 2024
Réponse de Luis Bautista le 6 mars 2024
Dear Sarah,Thank you for taking the time to share your thoughts about your recent stay with us. We sincerely appreciate your feedback, as it allows us to identify areas for improvement and enhance the overall experience for our guests.We understand that the centralized thermostat system has been a source of inconvenience for you. We apologize for any discomfort this may have caused and assure you that we are actively looking into ways to address this concern, providing a more personalized and comfortable environment for our guests.Your mention of insufficient lighting in certain areas of the room is duly noted. Regarding the changes in the restaurant's hours and offerings, we apologize for any inconvenience this may have caused. We understand the importance of consistency and will work on providing better communication about any alterations to the restaurant services.We value your feedback tremendously, your satisfaction is our top priority, and we appreciate your understanding as we strive to create a more enjoyable stay for all our guests.Thank you for choosing our hotel, and we hope to have the pleasure of hosting you again, providing an improved and delightful experience.Warm regards,
10/10 Excellent
Monica
27 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Monica
Séjour de 1 nuit en février 2024
Réponse de Luis Bautista le 27 févr. 2024
Dear Monica,Thank you for taking the time to share your positive experience with us. It is our aim to provide a memorable and comfortable stay for our guests, and we're thrilled to have succeeded in your case. We look forward to welcoming you back in the future.Best regards,
10/10 Excellent
Brandon
26 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Brandon
Séjour de 4 nuits en février 2024
Réponse de Luis Bautista le 2 mars 2024
Dear Brandon, thank you kindly for taking the time to share your experience with us. I am thrilled to hear that your stay at Palihotel Melrose was a lovely one. We can't wait to welcome you back at your home away from home. Fondly, Luis Bautista
10/10 Excellent
Voyageur vérifié
Voyage en famille
25 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 4 nuits en février 2024
Réponse de Luis Bautista le 27 févr. 2024
Dear guest, thank you kindly for taking the time to share your experience with us. I am thrilled to hear that your stay at Palihotel Melrose was a lovely one. We can't wait to welcome you back at your home away from home. Fondly, Luis Bautista
10/10 Excellent
Erin
20 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Erin
Séjour de 1 nuit en février 2024
Réponse de Luis Bautista le 21 févr. 2024
Dear Erin, thank you kindly for taking the time to share your experience with us. I am thrilled to hear that your stay at Palihotel Melrose was a lovely one. We can't wait to welcome you back at your home away from home. Fondly, Luis Bautista
8/10 Bien
Jeong-Ho, West Hollywood
Voyage d’affaires
15 févr. 2024
Les points forts : Propreté et personnel et service
Les points faibles : Équipements
Jeong-Ho
Séjour de 4 nuits en février 2024
Réponse de Luis Bautista le 19 févr. 2024
Hi Jeong-Ho,Thank you for sharing your experience. We apologize for the noise disruptions during your stay and regret any inconvenience caused. We're actively addressing these issues to enhance our guests' comfort. Your insights are valuable, and we appreciate your understanding.Best,Luis Bautista.Hotel Manager.
6/10 Satisfaisant
Rafael
13 févr. 2024
Les points forts : Personnel et service
Poor choice
Rafael
Séjour de 3 nuits en février 2024
Réponse de Luis Bautista le 15 févr. 2024
Dear Rafael,We appreciate your feedback and apologize for any inconvenience you experienced. We take your comments seriously and will address the issues mentioned to enhance our guests' experiences. Thank you for bringing this to our attention.Sincerely,Luis Bautista.Hotel Manager.
10/10 Excellent
Snorre
13 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Snorre
Séjour de 2 nuits en février 2024
Réponse de Luis Bautista le 15 févr. 2024
Dear Snorre,Thank you for the glowing review! We're delighted to be considered a hidden gem. Your appreciation for our hotel, rooms, and service means a lot. We hope to host you again soon!Best regards,Luis Bautista.Hotel Manager.
10/10 Excellent
phillip
Voyage d’affaires
12 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Incredible staff and lovely room
phillip
Séjour de 1 nuit en janvier 2024
Réponse de Luis Bautista le 15 févr. 2024
Dear Phillip,Thank you for your kind words! We're thrilled to hear that you enjoyed our five-star customer service and loved your stay with us. We look forward to welcoming you back soon!Luis Bautista.Hotel Manager.
4/10 Médiocre
Bryan, Hurst
Voyage d’affaires
8 févr. 2024
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Bryan
Séjour de 1 nuit en février 2024
Réponse de Luis Bautista le 9 févr. 2024
Dear Bryan,Thank you for taking the time to share your feedback with us. We appreciate your kind words about our staff and are glad to hear they were welcoming and helpful during your stay.We apologize for the inconveniences you experienced with the room amenities. We understand the issues impacted your overall comfort, and we sincerely apologize for any unease they may have caused.we are actively addressing these concerns to enhance the overall guest experience.We value your input and hope you give us another chance to provide you with a more enjoyable stay in the future. If you have any further comments or suggestions, please feel free to reach out to us directly.Warm regards, Luis Bautista Hotel Manager
10/10 Excellent
joseph
29 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
joseph
Séjour de 1 nuit en janvier 2024
Réponse de Luis Bautista le 6 févr. 2024
Dear Joseph,Thank you so much for taking the time to sharing your experience with us. Your opinion and feedback are important to us as we strive hard for the absolute satisfaction of our guests.We hope to have the opportunity to welcome you again.Luis Bautista.Hotel Manager
8/10 Bien
Teri
Voyage en famille
29 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lovely hotel with some minor plumbing issues
Teri
Séjour de 2 nuits en janvier 2024
Réponse de Luis B le 29 janv. 2024
Dear valued guest,Thank you for taking the time to share your experience at Palihotel Melrose. We are delighted to hear that you found our hotel lovely, with a friendly staff and a convenient location. It's wonderful that you were able to enjoy the proximity to various attractions within walking distance.We sincerely apologize for any inconvenience you experienced with the shower drainage issue. Your feedback is invaluable to us, and we regret that this aspect of your stay did not meet our usual high standards. We have shared your concerns with our maintenance team to address the plumbing issue promptly and ensure that future guests do not encounter a similar inconvenience.We constantly strive to enhance our guest experience, and your feedback assists us in making necessary improvements. Sincerely,Luis Bautista Hotel Manager
10/10 Excellent
Reuel
Voyage en couple
28 janv. 2024
Les points forts : Propreté et personnel et service
Les points faibles : Équipements
Reuel
Séjour de 1 nuit en janvier 2024
Réponse de Luis Bautista le 29 janv. 2024
Dear guest, thank you kindly for taking the time to share your experience with us. I am thrilled to hear that your stay at Palihotel Melrose was a lovely one. We can't wait to welcome you back at your home away from home. Fondly, Luis Bautista
10/10 Excellent
GEORGIOS
27 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
GEORGIOS
Séjour de 2 nuits en décembre 2023
Réponse de Luis Bautista le 29 janv. 2024
Dear Georgios,Thank you for sharing your experience. We're thrilled you enjoyed our hotel's location and friendly staff. Your feedback is invaluable. We hope to welcome you back for an even better stay.Best,Luis Bautista
10/10 Excellent
Tami
26 janv. 2024
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Tami
Séjour de 1 nuit en janvier 2024
Réponse de Luis Bautista le 29 janv. 2024
Dear Tami thank you for taking the time to give us your feedback. Thank you for staying with us here at the Palihotel Melrose.Sincerely,Luis Bautista
6/10 Satisfaisant
Wes
25 janv. 2024
Les points forts : Propreté et personnel et service
Awkward space
Wes
Séjour de 1 nuit en janvier 2024
Réponse de Luis B le 26 janv. 2024
Thank you for taking the time to share your feedback with us. We genuinely appreciate your insights and are sorry to hear that your recent stay did not meet your expectations. Your comments provide valuable information for us to identify areas for improvement, and we apologize for any inconvenience you experienced.While we're constantly improving our product for our guests, we take feedback like yours to heart and make our changes accordingly to best satisfy our guests. We would love to welcome you back in the near future! Luis B
4/10 Médiocre
Voyageur vérifié
24 janv. 2024
Les points faibles : Confort de la chambre
Won’t stay here again.
Voyageur vérifié
Séjour de 2 nuits en janvier 2024
Réponse de Luis Bautista le 29 janv. 2024
Dear Guest,We sincerely apologize for the discomfort you experienced during your stay. It's disheartening to hear about the issues with the beds, noise disturbance, and the coffee not meeting your expectations. Your feedback is important, and we assure you that we are taking immediate steps to address these concerns. We value your insights and hope to have the opportunity to regain your trust in the future.Best regards,Luis Bautista
6/10 Satisfaisant
Blair
23 janv. 2024
Les points forts : Propreté, personnel et service, confort de la chambre
Blair
Séjour de 2 nuits en janvier 2024
Réponse de Luis Bautista le 29 janv. 2024
Dear Blair,Thank you for sharing your positive experience with us. We're delighted to hear that you had a nice stay and enjoyed the well-described room with attractive decor. It's wonderful to know that our front desk staff was helpful and friendly, and you found the onsite restaurant to be very good and convenient.We appreciate your feedback about the surrounding area, and we apologize if it fell short of your expectations. Guest safety is a priority, and we'll continue to work on enhancing the overall experience. Regarding the parking, we apologize for any confusion, and we'll review our communication process to ensure a smoother experience for our guests.We're thrilled you found the bed comfortable, and the shower nice. Your satisfaction is our priority, and we look forward to welcoming you back for another enjoyable stay.Best regards,Luis Bautista
10/10 Excellent
Rachel
Voyage d’affaires
21 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rachel
Séjour de 1 nuit en janvier 2024
Réponse de Luis Bautista le 29 janv. 2024
Dear Rachel,Thank you for taking the time to share your positive experience with us. We're delighted to hear that our hotel provided a warm and cozy feeling, offering you a comfortable retreat after a long day. It's wonderful to know that our team's kindness and accommodation added to your overall satisfaction. Your feedback is greatly appreciated, and we look forward to welcoming you back for another pleasant stay.Warm regards,Luis Bautista
10/10 Excellent
Stuart
Voyage en couple
14 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stuart
Séjour de 1 nuit en janvier 2024
Réponse de Luis Bautista le 29 janv. 2024
Dear Stuart,Thank you for your fantastic review! We're thrilled to hear that you enjoyed the atmosphere of our hotel, and we're delighted that our eclectic turn-of-the-century vibe resonated with you. Your positive feedback is truly appreciated, and we look forward to welcoming you back for another wonderful experience at Palihotel Melrose.Best regards,Luis BautistaHotel Manager
8/10 Bien
Voyageur vérifié
8 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great location and ambience
Voyageur vérifié
Séjour de 4 nuits en décembre 2023
Réponse de Luis Bautista le 29 janv. 2024
Thank you for taking the time to share your feedback on your recent stay with us. We're delighted to hear that you enjoyed the great location, ambiance, and overall atmosphere of our hotel. Your comments about the proximity to the market, coffee places, and central location are much appreciated.Your insights are valuable, and we will use them to continually enhance our guest experience.We hope to have the pleasure of welcoming you back for another enjoyable stay.Best regards,Luis BautistaHotel Manager
10/10 Excellent
Jennifer
3 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Jennifer
Séjour de 4 nuits en décembre 2023
Réponse de Luis Bautista le 29 janv. 2024
Dear Jennifer thank you for taking the time to give us your feedback. I am happy to hear you enjoyed your time with us. Thank you for staying with us here at Palihotel Melrose.Sincerely,Luis Bautista
10/10 Excellent
neil
3 janv. 2024
neil
Séjour de 2 nuits en janvier 2024
Réponse de Luis Bautista le 29 janv. 2024
Dear Neil, thank you kindly for taking the time to sharing your experience with us. I am thrilled to hear that your stay at Palihotel Melrose was a lovely one. We can't wait to welcome you back at your home away from home. Fondly, Luis Bautista
2/10 Horrible
Gabriela
2 janv. 2024
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Gabriela
Séjour de 6 nuits en décembre 2023
Réponse de Luis Bautista le 29 janv. 2024
Dear Gabriela,We sincerely apologize for the numerous issues you encountered during your stay. Your feedback is invaluable, and we assure you that we are addressing all these issues with urgency. It's regrettable that we couldn't offer you an alternative room promptly, and we apologize for the manager's response.We appreciate your kind words about our staff, and we will use your feedback to enhance our service.Again, our apologies, and we hope to have the opportunity to regain your trust in the future.Best regards,Luis Bautista
6/10 Satisfaisant
Angel
1 janv. 2024
Angel
Séjour de 1 nuit en décembre 2023
Réponse de Luis Bautista le 29 janv. 2024
Dear Angel,Thank you for taking the time to share your feedback. We're sorry to hear that your experience fell short of your expectations. Our goal is to provide a positive experience for all our guests, we would love the opportunity to welcome your back. Best regards,Luis Bautista
6/10 Satisfaisant
Simon
1 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Confort de la chambre
Old Property Presents Issues
Simon
Séjour de 5 nuits en décembre 2023
Réponse de Luis Bautista le 29 janv. 2024
Dear Simon,Thank you for sharing your experience with us. We appreciate your compliments about our adorable hotel, wonderful location, and the amazing service provided by Evan. However, we're genuinely sorry to hear about the challenges you faced during your stay.We apologize for the inconvenience caused by thin walls and the lack of thermostat control in the rooms. It's disheartening to hear that your concerns about the room temperature were not addressed promptly, and we understand how this impacted the quality of your stay.We take your feedback seriously and will use it to improve our services. We regret that we fell short of your expectations and sincerely hope to have the opportunity to welcome you back and provide a more comfortable experience in the future.Best regards,Luis Bautista
10/10 Excellent
Aswanth
1 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Aswanth
Séjour de 1 nuit en décembre 2023
Réponse de Luis Bautista le 29 janv. 2024
Dear Aswanth,Thank you for taking the time to leave us you review! We're thrilled to hear that you had a positive experience during your stay. We appreciate your feedback and hope to welcome you back for another excellent stay in the future.Best regards,Luis Bautista