Salon du hall

Avis sur Palihotel Melrose

3 out of 5
Palihotel Melrose
7950 Melrose Ave, Los Angeles, CA

Avis

8,0

Très bien

Note des voyageurs de 10 (Excellent), d’après 308 avis sur 862." "
Note des voyageurs de 8 (Bien), d’après 324 avis sur 862." "
Note des voyageurs de 6 (Satisfaisant), d’après 136 avis sur 862." "
Note des voyageurs de 4 (Médiocre), d’après 55 avis sur 862." "
Note des voyageurs de 2 (Horrible), d’après 39 avis sur 862." "

8,8/10

Propreté

8,6/10

Personnel et service

7,0/10

Équipements

8,0/10

Infrastructures et conditions de l’hébergement

7,8/10

Écoresponsabilité

Avis

10/10 Excellent

Matteo

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great positive surprise
Fantastic boutique hotel, great decor, stylish and cozy. Only flaw: temperature in the room was a bit cold for my taste. Great plus: Dyptique products
Séjour de 1 nuit en novembre 2023
Réponse de Velmon W. le 5 déc. 2023
Hi Matteo, thank you for taking the time out of your busy schedule to leave us a review. I am pleased to hear that you enjoyed your stay. I myself to loves the Dyptique products, the scents are immaculate. We look forward to seeing you again in the near future. Best Regards,

8/10 Bien

Julien

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bon rapport qualité prix pour Los Angeles
L’hotel est très bien situé sur Melrose avenue. L’accueil était agréable et la déco assez tendance. Nous avons pu dormir correctement, c’était plutôt bien insonorisé.
Séjour de 4 nuits en mai 2018

2/10 Horrible

Sabrina

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
À éviter
Ménage sur fait cheveu dans la baignoire musique à fond toute la nuit obliger de me lever à 4h30 pour mettre des boulquies
Séjour de 1 nuit en septembre 2017

4/10 Médiocre

FRANK

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Confort de la chambre
Aucune insonorisation des chambres, on a l'impression de dormir dans la rue et dans la chambres des voisins. Le personnel fait la sourde oreille à un probleme qui est recurrent dans l'hotel. dommage l'hotel est bien placé et la deco est moderne; pas de possibilité de regler la climatisation dans la chambre il faut demander au frontdesk. pas commode quand vous avez froid à 2h00 du matin et qu'il n'y a pas de telephone dans les chambres. bien que prepayé nous avons ecourté notre sejour.
Séjour de 6 nuits en juin 2017

10/10 Excellent

pierre

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
hôtel convenable et chaleureux
le négatif c'est breakfast à partir de 9 h seulement , tout le reste est très bien

6/10 Satisfaisant

Voyageur vérifié

Les points faibles : Propreté et confort de la chambre

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Reputation surfaite.
Coût excessif pour un service inexistant et des chambres dont la principale qualité est de pouvoir se retrouver dans un magazine de déco et non d'offrir le niveau de prestation attendu pour ce prix

4/10 Médiocre

Bettina, Paris

Les points forts : Propreté
Aussi décevant que cozy
Commençons par les points positifs du Palihotel : sa situation bien entendu. Sur Melrose, à un bloc de Fairfax et à 10 mn du Farmer's Market à pied. Son déco évidemment. Et puis... et puis ? C'est à peu près tout. Car c'est là qu'arrivent les points négatifs. Les problèmes de clim ( son absence ou sa puissance) pour commencer ce qui donne une alternance de chau/froid. La sonorisation des chambres quasi inexistante avec cette impression désagréable d'être plus de 2 dans la chambre. Pour finir, le prix, à mon sens exorbitant du parking 66$ pour 3 nuits. Pour résumer : le Pali promet beaucoup mais tient peu. Un beau décor ne suffit pas surtout au prix de la chambre. Dommage vraiment.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

2/10 Horrible

Laura, Asnières sur seine

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Déception et déconvenues...
Grosse déception pour cet hôtel trop cher pour ce que c'est. Certes la déco est originale et les chambres très propres et confortables mais cela ne vaut pas son prix: pas de téléphone dans les chambres pour appeler la réception, parking payant, pas de kit petit déjeuner dans la chambre et la clim ne peut être réglée que par la réception... Alors, on se dit que ce n'est pas très grave, sauf quand elle se déclenche en mode frigo en pleine nuit.. obligée de descendre en pyjama à la réception pour demander de la baisser. Au lieu de la stopper la personne de l'accueil nous a lancé le chauffage à fond... Beaucoup de déconvenues pour l'hôtel le plus cher de notre séjour. Pour ce prix on s'attend à une prestation parfaite. Je ne le recommanderai pas.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

10/10 Excellent

Lekong, France

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Surprenant et fan
Nous avons passés 4 nuits au mois de février en couple la trentaine habitués à voyager , nous avons adoré la déco année 20 au goût du jour , l'emplacement, le Resto !!! Je le recommande vivement et j'y retournerai sans hésiter !! Bonne pioche

8/10 Bien

ISABELLE

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
JOLI HOTEL, FEUTRE DANS LE GENRE BOUTIQUE-HOTEL
tres bonne impression générale, jolie déco, juste un truc, on avait réservé une chambre pour 3 (soit avec 2 lits) et on a eu une jolie chambre, mais avec un lit et un canapé, du coup, un peu à l'étroit, mais il n'y avait plus d'autre dispo.

10/10 Excellent

Kiera

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024

2/10 Horrible

Adrian

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
The lobby is great. The restaurant is great. The staff were very nice. The upstairs hall is dark and creepy. The room seemed clean but, I was nursing insect bites for days afterward — I think bedbugs. I stayed recently at the other nearby Palihotel (West Hollywood) which was much, much better with no such issues.
Séjour de 4 nuits en mai 2024

10/10 Excellent

Roland, West Hollywood

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Luis Bautista le 15 mai 2024
Dear Roland,We are delighted to hear that you enjoyed your experience.We value your insights as they help us improve and provide the best possible experience for all our guests.We look forward to welcoming you back in the near future.Warm regards,Luis Bautista Hotel Manager

10/10 Excellent

David

Les points forts : Propreté et équipements
I had a very nice experience at this boutique hotel.Very nice touch to any and all services.
Séjour de 1 nuit en mai 2024
Réponse de Luis Bautista le 6 mai 2024
Dear David,Thank you for taking the time to share your experience with us! We're thrilled to hear that you had a pleasant stay at Palihotel Melrose and that you appreciated the attention to detail in our services.Your feedback is invaluable to us as we strive to provide exceptional experiences for all our guests. We hope to have the pleasure of welcoming you back soon for another memorable stay.Warm regards,Luis BautistaHotel Manager

8/10 Bien

EVAN

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Luis Bautista le 15 mai 2024
Dear Evan,We're glad you enjoyed your stay and appreciate your feedback. We look forward to hosting you again soon.Best regards,Luis Bautista Hotel Manager

10/10 Excellent

Tyson

Séjour de 1 nuit en avril 2024
Réponse de Luis Bautista le 7 mai 2024
Dear Tyson, thank you kindly for taking the time to share your experience with us. I am thrilled to hear that your stay at Palihotel Melrose was a lovely one. We can't wait to welcome you back at your home away from home. Fondly, Luis Bautista

10/10 Excellent

Beatrice

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Luis Bautista le 9 avr. 2024
Dear guest, thank you kindly for taking the time to share your experience with us. I am thrilled to hear that your stay at Palihotel Melrose was a lovely one. We can't wait to welcome you back at your home away from home. Fondly, Luis Bautista

8/10 Bien

Patricia

Les points forts : Propreté et personnel et service
This is a good place to stay for a couple of nights. If it's longer it may not be as comfy. There's no closet so no drawers to put your personal items (just a wicker basket). It's not sound proof (a neighbor was playing loud music late, but I called front desk and they dealt with it immediately which was great response). Sorry, if you want to party, this is LA, find yourself a bar or club. I liked the balcony, although not much of a view I enjoyed sitting outside in the morning or being able to open the sliding glass door to get fresh air in. it's facing a quiet street. The room was hot (and I usually don't turn the air con down). I can't imagine anybody who likes cold rooms to be comfortable. Their unit controls a few rooms at a time so they only just barely turned it on for a little bit then off again. I was in there in January so I was ok but it was uncomfortably hot at times. The free morning coffee is unpredictable. I don't think they offer it on the weekend for some strange reason. It is a very pretty hotel, I loved the lobby and the special details in the room. The restaurant downstairs offers delicious breakfasts, it's convenient for a bite before heading out.
Séjour de 5 nuits en janvier 2024
Réponse de Hotel Management le 2 avr. 2024
Dear Patricia, Thank you for sharing your feedback about your recent trip, We are happy to hear you were able to enjoy your terrace with your morning coffee. Our complimentary coffee is available everyday from 6AM-8AM, The restaurant open at 8AM and coffee is available all day through them. We apologize for the noise disruptions during your stay and regret any inconvenience caused. We're actively addressing these issues to enhance our guests' comfort. Your feedback is invaluable to us, and we will certainly look into ways to improve the comfort and convenience of our guests in the future. Once again, we apologize for any inconvenience caused and appreciate your understanding. We hope to have the opportunity to welcome you back and provide you with a more satisfactory stay. Warm regards, Luis Bautista Hotel Manager

10/10 Excellent

kenneth

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
No control of AC. Central Air without individual control.
Séjour de 1 nuit en février 2024
Réponse de Luis Bautista le 20 mars 2024
Dear Kenneth,Thank you for taking the time to share your feedback regarding your recent stay booked through Expedia. We sincerely apologize for any inconvenience you experienced with the air conditioning during your time with us.Your feedback is invaluable to us, and we will certainly look into ways to improve the comfort and convenience of our guests in the future.Once again, we apologize for any inconvenience caused and appreciate your understanding. We hope to have the opportunity to welcome you back and provide you with a more satisfactory stay.Warm regards,Luis Bautista Hotel Manager

2/10 Horrible

Adrian

Les points faibles : Personnel et service
Séjour de 1 nuit en mars 2024

6/10 Satisfaisant

Sarah

Les points forts : Propreté
Les points faibles : Équipements
The entire building is controlled on one thermostat run. There is no way to control the temperature of your room. If someone calls the front desk and says it is cold, the entire building is blasted with heat, and vice versa. While there are multiple lights in the room, there are huge swaths of the room that get no light, making them very hard to see in. The restaurant attached changes its hours and its offering with no warning.
Séjour de 5 nuits en février 2024
Réponse de Luis Bautista le 6 mars 2024
Dear Sarah,Thank you for taking the time to share your thoughts about your recent stay with us. We sincerely appreciate your feedback, as it allows us to identify areas for improvement and enhance the overall experience for our guests.We understand that the centralized thermostat system has been a source of inconvenience for you. We apologize for any discomfort this may have caused and assure you that we are actively looking into ways to address this concern, providing a more personalized and comfortable environment for our guests.Your mention of insufficient lighting in certain areas of the room is duly noted. Regarding the changes in the restaurant's hours and offerings, we apologize for any inconvenience this may have caused. We understand the importance of consistency and will work on providing better communication about any alterations to the restaurant services.We value your feedback tremendously, your satisfaction is our top priority, and we appreciate your understanding as we strive to create a more enjoyable stay for all our guests.Thank you for choosing our hotel, and we hope to have the pleasure of hosting you again, providing an improved and delightful experience.Warm regards,

10/10 Excellent

Monica

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Unique decor, very friendly staff, great location, and comfortable accommodations.
Séjour de 1 nuit en février 2024
Réponse de Luis Bautista le 27 févr. 2024
Dear Monica,Thank you for taking the time to share your positive experience with us. It is our aim to provide a memorable and comfortable stay for our guests, and we're thrilled to have succeeded in your case. We look forward to welcoming you back in the future.Best regards,

10/10 Excellent

Brandon

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en février 2024
Réponse de Luis Bautista le 2 mars 2024
Dear Brandon, thank you kindly for taking the time to share your experience with us. I am thrilled to hear that your stay at Palihotel Melrose was a lovely one. We can't wait to welcome you back at your home away from home. Fondly, Luis Bautista

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en février 2024
Réponse de Luis Bautista le 27 févr. 2024
Dear guest, thank you kindly for taking the time to share your experience with us. I am thrilled to hear that your stay at Palihotel Melrose was a lovely one. We can't wait to welcome you back at your home away from home. Fondly, Luis Bautista

10/10 Excellent

Erin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Luis Bautista le 21 févr. 2024
Dear Erin, thank you kindly for taking the time to share your experience with us. I am thrilled to hear that your stay at Palihotel Melrose was a lovely one. We can't wait to welcome you back at your home away from home. Fondly, Luis Bautista

8/10 Bien

Jeong-Ho, West Hollywood

Voyage d’affaires
Les points forts : Propreté et personnel et service
Les points faibles : Équipements
I can hear every single word spoken by a guest across the hall and next door. No privacy. Outside, it’s extremely loud with people screaming and cars accelerating.
Séjour de 4 nuits en février 2024
Réponse de Luis Bautista le 19 févr. 2024
Hi Jeong-Ho,Thank you for sharing your experience. We apologize for the noise disruptions during your stay and regret any inconvenience caused. We're actively addressing these issues to enhance our guests' comfort. Your insights are valuable, and we appreciate your understanding.Best,Luis Bautista.Hotel Manager.

6/10 Satisfaisant

Rafael

Les points forts : Personnel et service
Poor choice
The place is overrated. Accomodations, in the Suite Room, are fair at best. No in room a/c control and we could hear all conversation from nearby rooms.
Séjour de 3 nuits en février 2024
Réponse de Luis Bautista le 15 févr. 2024
Dear Rafael,We appreciate your feedback and apologize for any inconvenience you experienced. We take your comments seriously and will address the issues mentioned to enhance our guests' experiences. Thank you for bringing this to our attention.Sincerely,Luis Bautista.Hotel Manager.

10/10 Excellent

Snorre

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
A hidden gem. Nice Hotel, rooms and good service. Really worth a visit
Séjour de 2 nuits en février 2024
Réponse de Luis Bautista le 15 févr. 2024
Dear Snorre,Thank you for the glowing review! We're delighted to be considered a hidden gem. Your appreciation for our hotel, rooms, and service means a lot. We hope to host you again soon!Best regards,Luis Bautista.Hotel Manager.

10/10 Excellent

phillip

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Incredible staff and lovely room
Five star customer service. Loved the hotel and room. Staff was incredible
Séjour de 1 nuit en janvier 2024
Réponse de Luis Bautista le 15 févr. 2024
Dear Phillip,Thank you for your kind words! We're thrilled to hear that you enjoyed our five-star customer service and loved your stay with us. We look forward to welcoming you back soon!Luis Bautista.Hotel Manager.

4/10 Médiocre

Bryan, Hurst

Voyage d’affaires
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Staff was great. Welcoming and helpful. No AC or heating controls in the rooms. Homeless walking around in the lobby. Weird burning type smell in the elevator(that you prayed you wouldn't get trapped in) Can't buy bottled water and i had to fix the toilet twice because the float kept messing up. The room was big and nicely furnished and i guys it was OK for one night but i wouldn't bring my family here. Just had an uneasy feeling
Séjour de 1 nuit en février 2024
Réponse de Luis Bautista le 9 févr. 2024
Dear Bryan,Thank you for taking the time to share your feedback with us. We appreciate your kind words about our staff and are glad to hear they were welcoming and helpful during your stay.We apologize for the inconveniences you experienced with the room amenities. We understand the issues impacted your overall comfort, and we sincerely apologize for any unease they may have caused.we are actively addressing these concerns to enhance the overall guest experience.We value your input and hope you give us another chance to provide you with a more enjoyable stay in the future. If you have any further comments or suggestions, please feel free to reach out to us directly.Warm regards, Luis Bautista Hotel Manager

10/10 Excellent

joseph

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Luis Bautista le 6 févr. 2024
Dear Joseph,Thank you so much for taking the time to sharing your experience with us. Your opinion and feedback are important to us as we strive hard for the absolute satisfaction of our guests.We hope to have the opportunity to welcome you again.Luis Bautista.Hotel Manager

8/10 Bien

Teri

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lovely hotel with some minor plumbing issues
This is a lovely hotel with very friendly staff in a great location within walking distance to so many things. No coffee machines in the rooms but there is free coffee in the lobby until 8am. My only complaint (and I saw the same issue in another review here) is that my shower would not drain. It wasn't too bad since I only had water up to the middle of my shins when I finished my shower, and I guess it was my own funk in there, but not ideal. I reported it to the front desk but it wasn't fixed, so I'm guessing it's a plumbing issue in Room 105 that some Drano can't resolve.
Séjour de 2 nuits en janvier 2024
Réponse de Luis B le 29 janv. 2024
Dear valued guest,Thank you for taking the time to share your experience at Palihotel Melrose. We are delighted to hear that you found our hotel lovely, with a friendly staff and a convenient location. It's wonderful that you were able to enjoy the proximity to various attractions within walking distance.We sincerely apologize for any inconvenience you experienced with the shower drainage issue. Your feedback is invaluable to us, and we regret that this aspect of your stay did not meet our usual high standards. We have shared your concerns with our maintenance team to address the plumbing issue promptly and ensure that future guests do not encounter a similar inconvenience.We constantly strive to enhance our guest experience, and your feedback assists us in making necessary improvements. Sincerely,Luis Bautista Hotel Manager

10/10 Excellent

Reuel

Voyage en couple
Les points forts : Propreté et personnel et service
Les points faibles : Équipements
Fine
Séjour de 1 nuit en janvier 2024
Réponse de Luis Bautista le 29 janv. 2024
Dear guest, thank you kindly for taking the time to share your experience with us. I am thrilled to hear that your stay at Palihotel Melrose was a lovely one. We can't wait to welcome you back at your home away from home. Fondly, Luis Bautista

10/10 Excellent

GEORGIOS

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loved the stay. Great location. Attentive staff. I recommend and i ll go back
Séjour de 2 nuits en décembre 2023
Réponse de Luis Bautista le 29 janv. 2024
Dear Georgios,Thank you for sharing your experience. We're thrilled you enjoyed our hotel's location and friendly staff. Your feedback is invaluable. We hope to welcome you back for an even better stay.Best,Luis Bautista

10/10 Excellent

Tami

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Luis Bautista le 29 janv. 2024
Dear Tami thank you for taking the time to give us your feedback. Thank you for staying with us here at the Palihotel Melrose.Sincerely,Luis Bautista

6/10 Satisfaisant

Wes

Les points forts : Propreté et personnel et service
Awkward space
Average. Bathroom was small and akward. Toilet paper didn’t fit into the dispenser and was impossible to unroll without removing from the holder. Very weird. Some of the setup was strange. The “closet” was a mirror with hooks and a ladder leaning against a wall with some hangers. No drawers. Odd pictures of kids on the wall. Wasn’t terrible but wouldn’t book here again
Séjour de 1 nuit en janvier 2024
Réponse de Luis B le 26 janv. 2024
Thank you for taking the time to share your feedback with us. We genuinely appreciate your insights and are sorry to hear that your recent stay did not meet your expectations. Your comments provide valuable information for us to identify areas for improvement, and we apologize for any inconvenience you experienced.While we're constantly improving our product for our guests, we take feedback like yours to heart and make our changes accordingly to best satisfy our guests. We would love to welcome you back in the near future! Luis B

4/10 Médiocre

Voyageur vérifié

Les points faibles : Confort de la chambre
Won’t stay here again.
The beds are not comfortable. Mattresses are very soft and they sag toward the middle. There was a lot of noise from the room above us late at night and very early in the morning (like 4:30am). Even the coffee that is served in the lobby was awful.
Séjour de 2 nuits en janvier 2024
Réponse de Luis Bautista le 29 janv. 2024
Dear Guest,We sincerely apologize for the discomfort you experienced during your stay. It's disheartening to hear about the issues with the beds, noise disturbance, and the coffee not meeting your expectations. Your feedback is important, and we assure you that we are taking immediate steps to address these concerns. We value your insights and hope to have the opportunity to regain your trust in the future.Best regards,Luis Bautista

6/10 Satisfaisant

Blair

Les points forts : Propreté, personnel et service, confort de la chambre
We had a nice stay. The room was as described and the decor was attractive. Front desk staff was very helpful and friendly. The onSite restaurant was very good and convenient. The surrounding area was a little sketch and there was less we felt comfortable walking to than we had planned. Parking is also unclear and you have to call each time you want to be let in the garage. The bed was comfortable and shower was nice. Overall we enjoyed our stay
Séjour de 2 nuits en janvier 2024
Réponse de Luis Bautista le 29 janv. 2024
Dear Blair,Thank you for sharing your positive experience with us. We're delighted to hear that you had a nice stay and enjoyed the well-described room with attractive decor. It's wonderful to know that our front desk staff was helpful and friendly, and you found the onsite restaurant to be very good and convenient.We appreciate your feedback about the surrounding area, and we apologize if it fell short of your expectations. Guest safety is a priority, and we'll continue to work on enhancing the overall experience. Regarding the parking, we apologize for any confusion, and we'll review our communication process to ensure a smoother experience for our guests.We're thrilled you found the bed comfortable, and the shower nice. Your satisfaction is our priority, and we look forward to welcoming you back for another enjoyable stay.Best regards,Luis Bautista

10/10 Excellent

Rachel

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I could access it easily after a long day. It has a very warm cozy feeling. The people working there are very kind and accommodating.
Séjour de 1 nuit en janvier 2024
Réponse de Luis Bautista le 29 janv. 2024
Dear Rachel,Thank you for taking the time to share your positive experience with us. We're delighted to hear that our hotel provided a warm and cozy feeling, offering you a comfortable retreat after a long day. It's wonderful to know that our team's kindness and accommodation added to your overall satisfaction. Your feedback is greatly appreciated, and we look forward to welcoming you back for another pleasant stay.Warm regards,Luis Bautista

10/10 Excellent

Stuart

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Atmosphere atmosphere atmosphere. An eclectic turn of the century vibe.
Séjour de 1 nuit en janvier 2024
Réponse de Luis Bautista le 29 janv. 2024
Dear Stuart,Thank you for your fantastic review! We're thrilled to hear that you enjoyed the atmosphere of our hotel, and we're delighted that our eclectic turn-of-the-century vibe resonated with you. Your positive feedback is truly appreciated, and we look forward to welcoming you back for another wonderful experience at Palihotel Melrose.Best regards,Luis BautistaHotel Manager

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great location and ambience
Great location and ambiance! While the walls were thin causing us to hear the neighbors and some interior was older, the hotel had a great atmosphere and feel. The area was great, close to the gamers market great coffee places a very central.
Séjour de 4 nuits en décembre 2023
Réponse de Luis Bautista le 29 janv. 2024
Thank you for taking the time to share your feedback on your recent stay with us. We're delighted to hear that you enjoyed the great location, ambiance, and overall atmosphere of our hotel. Your comments about the proximity to the market, coffee places, and central location are much appreciated.Your insights are valuable, and we will use them to continually enhance our guest experience.We hope to have the pleasure of welcoming you back for another enjoyable stay.Best regards,Luis BautistaHotel Manager

10/10 Excellent

Jennifer

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en décembre 2023
Réponse de Luis Bautista le 29 janv. 2024
Dear Jennifer thank you for taking the time to give us your feedback. I am happy to hear you enjoyed your time with us. Thank you for staying with us here at Palihotel Melrose.Sincerely,Luis Bautista

10/10 Excellent

neil

Séjour de 2 nuits en janvier 2024
Réponse de Luis Bautista le 29 janv. 2024
Dear Neil, thank you kindly for taking the time to sharing your experience with us. I am thrilled to hear that your stay at Palihotel Melrose was a lovely one. We can't wait to welcome you back at your home away from home. Fondly, Luis Bautista

2/10 Horrible

Gabriela

Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Sanitary facilities were defective. Had to be repaired on two days. Ventilation can only be controlled centrally for various rooms. Not individually. If the neighbor has cold and the other warm, it is a constant up and down and very stressful. Bill was charged twice. Attention when entering the hotel you have to sign a form, which authorizes the hotel to make the transaction from the beginning. Normally we only pay at the end. I settled everything at the end. But I lost quality and time from my rest in the hotel. The manager didn't even offer me another room. He said they were full, although there were still 7 free on the website. And the staff also said that I should change the next day. The manager commented that if I had booked directly with the hotel, they would be more accommodating and could do something. So never book through your platform again! Horror this week. Luckily there were some on staff who were very nice and understanding and helped. For - 220.- dollars you should get a better service.
Séjour de 6 nuits en décembre 2023
Réponse de Luis Bautista le 29 janv. 2024
Dear Gabriela,We sincerely apologize for the numerous issues you encountered during your stay. Your feedback is invaluable, and we assure you that we are addressing all these issues with urgency. It's regrettable that we couldn't offer you an alternative room promptly, and we apologize for the manager's response.We appreciate your kind words about our staff, and we will use your feedback to enhance our service.Again, our apologies, and we hope to have the opportunity to regain your trust in the future.Best regards,Luis Bautista

6/10 Satisfaisant

Angel

Séjour de 1 nuit en décembre 2023
Réponse de Luis Bautista le 29 janv. 2024
Dear Angel,Thank you for taking the time to share your feedback. We're sorry to hear that your experience fell short of your expectations. Our goal is to provide a positive experience for all our guests, we would love the opportunity to welcome your back. Best regards,Luis Bautista

6/10 Satisfaisant

Simon

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Confort de la chambre
Old Property Presents Issues
The hotel is adorable and in a wonderful location. The staff, especially Evan, were amazing. However, the walls are paper thin and we could hear our neighbors through the walls. Also, the rooms do not have thermostats. So there is no way to control the temperature of the room. We woke up in the middle of the night and the heat was on. We were burning up and it wasn’t even cold outside. We complained the first day that we arrived that our room was hot, but nothing ever changed. Our room was on the 2nd floor facing an alley so we were nervous about sleeping with the sliding patio door open, for security reasons, so we just had to deal with it. We won’t stay here again.
Séjour de 5 nuits en décembre 2023
Réponse de Luis Bautista le 29 janv. 2024
Dear Simon,Thank you for sharing your experience with us. We appreciate your compliments about our adorable hotel, wonderful location, and the amazing service provided by Evan. However, we're genuinely sorry to hear about the challenges you faced during your stay.We apologize for the inconvenience caused by thin walls and the lack of thermostat control in the rooms. It's disheartening to hear that your concerns about the room temperature were not addressed promptly, and we understand how this impacted the quality of your stay.We take your feedback seriously and will use it to improve our services. We regret that we fell short of your expectations and sincerely hope to have the opportunity to welcome you back and provide a more comfortable experience in the future.Best regards,Luis Bautista

10/10 Excellent

Aswanth

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Luis Bautista le 29 janv. 2024
Dear Aswanth,Thank you for taking the time to leave us you review! We're thrilled to hear that you had a positive experience during your stay. We appreciate your feedback and hope to welcome you back for another excellent stay in the future.Best regards,Luis Bautista