Avis sur Level Los Angeles Downtown - South Olive
Level Los Angeles Downtown - South Olive
888 S. Olive St, Los Angeles, CA
Avis
8,0
Très bien
8,2/10
Propreté
8,0/10
Personnel et service
8,4/10
Équipements
8,2/10
Infrastructures et conditions de l’hébergement
8,4/10
Écoresponsabilité
Avis
Voyage en famille
5 sept. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en août 2023
Réponse de Aaron Gonzales- Guest Services Manager le 6 sept. 2023
We apologize for any inconvenience you experienced during your stay with us. We understand that additional charges can be frustrating, and we will work on improving our communication regarding parking fees and taxes in the future. We appreciate your feedback regarding our services, and we'll take it into consideration as we continue to assess and adapt our offerings in response to changing circumstances. Your safety and comfort are important to us, and we are actively working to address the concerns you've raised about the location. We hope you will consider giving us another opportunity to provide you with a more satisfying experience in the future. Thank you for sharing your feedback.
10/10 Excellent
Laeticia
Voyage en famille
2 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Parfait
Laeticia
Séjour de 6 nuits en août 2023
Réponse de Aaron Gonzales- Guest Services Manager le 6 sept. 2023
We're delighted to hear that you had a very good stay with us and that our staff was both pleasant and helpful. It's great to know that the equipment in your apartment met your needs, and we're thrilled that you found our exterior services to be very satisfactory. Your positive feedback is truly appreciated, and we hope to continue exceeding your expectations on future visits. Thank you again for choosing to stay at Level!
6/10 Satisfaisant
Yannick
Voyage en famille avec de jeunes enfants
1 juil. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Yannick
Séjour de 3 nuits en juin 2023
Réponse de Aaron Gonzales- Guest Services Manager le 1 juil. 2023
We apologize for any disturbance you experienced due to noise during your stay. We understand that a peaceful environment is crucial for a restful stay. While we strive to provide a quiet atmosphere, we acknowledge that external factors such as nearby bars and traffic can occasionally lead to noise disruptions. We appreciate your feedback, and we will take it into consideration as we continually work on improving our guests' experience. If you choose to stay with us again, please don't hesitate to reach out to our staff, as we may be able to provide a room in a quieter area of the property. Thank you for your understanding, and we hope to have the opportunity to provide you with a more peaceful stay in the future.
10/10 Excellent
Marie-Emilie Loupias ép
Voyage en famille
22 févr. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Marie-Emilie Loupias ép
Séjour de 7 nuits en février 2023
Réponse de Aaron Gonzales- Guest Services Manager le 25 févr. 2023
Thank you for being our guest at Level Downtown Los Angeles and taking the time to provide your excellent feedback. Our constant goal is to provide the best guest experience in our industry. We are very pleased to hear you had an overall wonderful stay. We hope to welcome you back to Level in the near future. Thank you again!
8/10 Bien
laurent
Voyage en famille
28 déc. 2022
Les points forts : Personnel et service et équipements
laurent
Réponse de Aaron Gonzales- Guest Services Manager le 31 déc. 2022
Merci d'être notre invité au Level Downtown Los Angeles et d'avoir pris le temps de nous faire part de vos excellents commentaires. Notre objectif constant est de fournir la meilleure expérience client de notre industrie. Nous sommes très heureux d'apprendre que vous avez passé un merveilleux séjour dans l'ensemble. Veuillez accepter nos plus sincères excuses pour les désagréments rencontrés lors de votre visite. Nous avons transmis vos commentaires à notre équipe de direction afin d'améliorer ces problèmes à l'avenir. Nous espérons transformer votre expérience et vous accueillir à nouveau chez Level à l'avenir.
8/10 Bien
Pierre
15 déc. 2022
Pierre
8/10 Bien
Stephanie
18 août 2022
Stephanie
Séjour de 6 nuits en août 2022
Réponse de Aaron Gonzales- Guest Services Manager le 20 août 2022
Thank you for being our guest at Level Downtown Los Angeles and taking the time to provide your excellent feedback. Our constant goal is to provide the best guest experience in our industry. We are very pleased to hear you had an overall wonderful stay. We hope to welcome you back to Level for an even better experience in the near future. Thank you again!
6/10 Satisfaisant
Marie-Pierre
16 août 2022
Les points forts : Confort de la chambre
Les points faibles : Propreté et personnel et service
Marie-Pierre
Séjour de 6 nuits en août 2022
4/10 Médiocre
gerard, itteville
Voyage en famille
12 juil. 2022
Les points forts : Équipements et infrastructures et conditions de l’hébergement
gerard
Séjour de 7 nuits en juillet 2022
10/10 Excellent
YANNICK
Voyage en famille
12 avr. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
YANNICK
Séjour de 5 nuits en avril 2022
Réponse de Aaron Gonzales: Guest Services Manager le 24 avr. 2022
Thank you for being our guest and sharing your excellent review. We are delighted to hear you had a wonderful visit. We hope to welcome you back to Level in the near future.
8/10 Bien
Redouane
20 mars 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
A ce prix, je m'attend a mieux
Redouane
Séjour de 6 nuits en mars 2020
Réponse de Aaron Gonzales: Guest Services Manager le 25 mars 2020
Thank you for sharing your helpful feedback. With all the conveniences of home, our spacious suites are perfect if you are traveling with family or friends. Please accept our sincerest apologies for the inconveniences you encountered during your visit. We have forwarded your feedback to our management team in order to improve these issues moving forward. We hope to turn your experience around and welcome you back to LEVEL in the future.
8/10 Bien
Maéva
Voyage en groupe
28 févr. 2020
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Propreté
Sejour au TOP, mais...
Maéva
Séjour de 5 nuits en février 2020
Réponse de Aaron Gonzales: Guest Services Manager le 4 mars 2020
Thank you for being our guest at LEVEL and taking the time to provide your excellent feedback. We are very pleased to hear you had an overall wonderful stay. Please accept our sincerest apologies for the inconveniences you encountered with the daily cleaning service during your visit. We have forwarded your feedback to our management team in order to improve these issues moving forward.
10/10 Excellent
Daniel
27 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Daniel
Séjour de 2 nuits en mai 2024
Réponse de Ryan le 27 mai 2024
It was a pleasure to have you as our guest. We are very pleased you enjoyed your visit. We strive to provide the best guest service in our industry. We are happy to hear you enjoyed your visit at Level. We look forward to welcoming you back to Level in the future. Thank you for your wonderful feedback.
10/10 Excellent
Tonisha
Voyage en famille avec de jeunes enfants
27 mai 2024
Les points forts : Équipements
Tonisha
Séjour de 3 nuits en mai 2024
Réponse de Ryan le 27 mai 2024
Thank you for taking the time to provide such wonderful feedback! Our number one priority is our guest's experience and we are truly happy to hear you enjoyed your visit. It would be my pleasure to relay your positive feedback to our team. We hope to see you again soon
10/10 Excellent
Benjamín
27 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Benjamín
Séjour de 2 nuits en mai 2024
10/10 Excellent
Amrit partap
Voyage en couple
25 mai 2024
Les points forts : Propreté et personnel et service
Amrit partap
Séjour de 4 nuits en mai 2024
Réponse de Aaron Gonzales- Guest Services Manager le 25 mai 2024
Thank you for your feedback. We’re glad you enjoyed the property and amenities, but we're sorry to hear that the surrounding area impacted your experience. We understand your concerns about the neighborhood and are working with local community leaders to improve the area’s safety. We also appreciate your comments about the room's condition and will address the maintenance issues you mentioned. We hope you'll consider giving us another chance in the future, and we're happy to recommend our sister properties in Beverly Hills or West Hollywood for your next visit.
8/10 Bien
Bryant
Voyage en couple
24 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bryant
Séjour de 1 nuit en mai 2024
Réponse de Aaron Gonzales- Guest Services Manager le 24 mai 2024
Thank you for your kind review! We're thrilled to hear that you enjoyed our beautiful, spacious rooms and found our staff to be very friendly. It's wonderful to know that you appreciated the great value we offer compared to surrounding options. We look forward to welcoming you back for another fantastic stay at Level!
10/10 Excellent
Carol
Voyage en couple
23 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Carol
Séjour de 3 nuits en mai 2024
Réponse de Aaron Gonzales- Guest Services Manager le 24 mai 2024
Thank you for your kind words! We're delighted to hear that you enjoyed the spaciousness of your room and our convenient location. We look forward to welcoming you back to Level for another great stay.
10/10 Excellent
joi
23 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
joi
Séjour de 2 nuits en mai 2024
Réponse de Aaron Gonzales- Guest Services Manager le 25 mai 2024
Thank you for choosing to stay with us at Level! We're thrilled to see that you had a wonderful experience and appreciate your great score. Your feedback means a lot to us.We look forward to welcoming you back soon!
10/10 Excellent
Ariel
Voyage en couple
22 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ariel
Séjour de 3 nuits en mai 2024
Réponse de Aaron Gonzales- Guest Services Manager le 24 mai 2024
We are delighted to know that you had a fantastic experience at our hotel! Your satisfaction is our top priority, and it’s gratifying to hear that we met your expectations. Thank you for choosing Level, and we hope to have the pleasure of hosting you again soon!
10/10 Excellent
Gabriela Isabel
Voyage en famille
22 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Gabriela Isabel
Séjour de 2 nuits en mai 2024
Réponse de Aaron Gonzales- Guest Services Manager le 24 mai 2024
¡Gracias por sus amables palabras! Nos alegra saber que encontró nuestra ubicación limpia, amplia, segura y cómoda. También nos complace que haya disfrutado de la facilidad para moverse caminando por el centro de Los Ángeles. Esperamos tener el placer de recibirlo nuevamente en el futuro y ofrecerle otra excelente experiencia.
6/10 Satisfaisant
Suhaib
Voyage en famille avec de jeunes enfants
22 mai 2024
Suhaib
Séjour de 2 nuits en mai 2024
Réponse de Aaron Gonzales- Guest Services Manager le 24 mai 2024
Thank you for your feedback. We appreciate your positive comments about the cleanliness of our hotel. We apologize for the delay during check-in and understand your concerns about the parking fees. Downtown Los Angeles can indeed be challenging, but we strive to provide a safe and clean environment for our guests. We will review our check-in procedures to improve efficiency and will consider your comments about parking costs for future planning. We hope to welcome you back to Level and provide a better experience.
10/10 Excellent
Sydni
21 mai 2024
Les points forts : Propreté
Sydni
Séjour de 3 nuits en mai 2024
Réponse de Aaron Gonzales- Guest Services Manager le 24 mai 2024
Thank you so much for your wonderful feedback! We are thrilled to hear that you loved your stay at our hotel. It is always our goal to provide an exceptional experience for our guests, and your generous rating is truly appreciated. We look forward to welcoming you back to Level on your next visit!
2/10 Horrible
Lissette
19 mai 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Lissette
Séjour de 1 nuit en mai 2024
Réponse de Aaron Gonzales- Guest Services Manager le 24 mai 2024
Thank you for taking the time to share your feedback. We sincerely apologize for any issues you encountered during your stay. Your experience does not reflect the high standards we strive to maintain, and we are truly sorry for any inconvenience you faced. Please know that we would like to address your concerns to prevent them from happening in the future. We hope you will give us another chance to provide you with the exceptional service and comfort you deserve. If you have any further details you'd like to share, please contact us directly.
10/10 Excellent
Crystal
Voyage en groupe, Voyage d’affaires
19 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Crystal
Séjour de 2 nuits en mai 2024
Réponse de Ryan le 20 mai 2024
We certainly aim deliver a luxury hotel experience while still having all the conveniences of home within each beautifully designed suite. We are very pleased you enjoyed your visit, and all the amenities Level has to offer. We hope to welcome you back very soon. Thank you again!
8/10 Bien
jung yun
Voyage en famille avec de jeunes enfants
18 mai 2024
jung yun
Séjour de 2 nuits en mai 2024
Réponse de Ryan le 20 mai 2024
Thank you for being our guest and taking the time to provide your excellent feedback. We’re on a mission to redefine furnished accommodations and vacation rentals in Los Angeles. We are pleased to hear you enjoyed our artful blend between apartment and hotel. We hope to welcome you back to Level soon. Thank You
10/10 Excellent
TK
16 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
TK
Séjour de 1 nuit en mai 2024
Réponse de Ryan le 20 mai 2024
Thank you for taking the time to provide such wonderful feedback! Our number one priority is our guest's experience and we are truly happy to hear you enjoyed your visit. It would be my pleasure to relay your positive feedback to our team. We hope to see you again soon.
2/10 Horrible
Royalle
14 mai 2024
Les points faibles : Personnel et service
Royalle
Séjour de 1 nuit en mai 2024
Réponse de Aaron Gonzales- Guest Services Manager le 15 mai 2024
Thank you for being our guest. We strive to provide the best experience for our guests; however, please accept our sincerest apologies for not meeting your expectations during your recent visit. Please do not hesitate to share more detailed feedback with our Guest Services Team, We would love to know how we can improve our services in the future.
8/10 Bien
Jessica
14 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jessica
Séjour de 4 nuits en mai 2024
Réponse de Aaron Gonzales- Guest Services Manager le 16 mai 2024
Thank you for choosing Level for your recent stay! We hope you had a wonderful experience and enjoyed all the amenities we have to offer. Your feedback is important to us, and we look forward to welcoming you back in the future for an even better experience.
10/10 Excellent
Maria
14 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Maria
Séjour de 1 nuit en mai 2024
Réponse de Ryan le 15 mai 2024
Thank you for being our guest at Level Downtown Los Angeles and taking the time to provide your excellent feedback. Our constant goal is to provide the best guest experience in our industry. We are very pleased to hear you had an overall wonderful stay. We hope to welcome you back to Level in the near future. Thank you again!
6/10 Satisfaisant
David
13 mai 2024
Les points faibles : Équipements
David
Séjour de 1 nuit en mai 2024
Réponse de Ryan le 15 mai 2024
Good Morning, Thank you for being our guest at Level and taking the time to provide your honest feedback. It is our constant goal to provide the best experience for all our guests; however, please accept our sincerest apologies for the inconveniences you encountered during your visit. We have forwarded your feedback to our management team in order to improve these issues moving forward. We hope to turn your experience around and welcome you back to Level in the future.
10/10 Excellent
Camille
7 mai 2024
Camille
Séjour de 1 nuit en mai 2024
10/10 Excellent
Jamal
Voyage en groupe
6 mai 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Jamal
Séjour de 1 nuit en mai 2024
Réponse de Aaron Gonzales- Guest Services Manager le 16 mai 2024
Thank you for being our guest at Level Downtown Los Angeles and taking the time to provide your excellent feedback. Our constant goal is to provide the best guest experience in our industry. We are very pleased to hear you had an overall wonderful stay. We hope to welcome you back to Level in the near future. Thank you again!
10/10 Excellent
Tommie
Voyage en couple
30 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tommie
Séjour de 3 nuits en avril 2024
Réponse de Aaron Gonzales- Guest Services Manager le 1 mai 2024
Thank you for taking the time to share your feedback. We're delighted to hear that you enjoyed the amenities Level has to offer. We apologize for any oversight regarding the cleanliness of your room upon arrival. Please be assured that maintaining high standards of cleanliness is a priority for us, and we're addressing this issue to ensure it doesn't happen again. We hope to have the opportunity to welcome you back and provide a flawless experience in the future.
10/10 Excellent
Christopher
29 avr. 2024
Christopher
Séjour de 2 nuits en avril 2024
Réponse de Ryan le 20 mai 2024
Thank you for taking the time to provide such wonderful feedback! Our number one priority is our guest's experience and we are truly happy to hear you enjoyed your visit. It would be my pleasure to relay your positive feedback to our team. We hope to see you again soon.
10/10 Excellent
Kimberly
29 avr. 2024
Kimberly
Séjour de 1 nuit en avril 2024
Réponse de Ryan le 20 mai 2024
It was a pleasure to have you as our guest. We are very pleased you enjoyed your visit. We strive to provide the best guest service in our industry. We are happy to hear you enjoyed your visit at Level. We look forward to welcoming you back to Level in the future. Thank you for your wonderful feedback.
10/10 Excellent
Kimberly
Voyage en groupe
29 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kimberly
Séjour de 2 nuits en avril 2024
Réponse de Aaron Gonzales- Guest Services Manager le 1 mai 2024
Thank you for your kind words! We're so glad to hear that you loved your stay at Level and enjoyed the beautiful views. It's always our goal to provide a memorable experience, and we're thrilled we could deliver that for you. We look forward to having the pleasure of welcoming you back again soon!
10/10 Excellent
Collette
Voyage en famille avec de jeunes enfants, Voyage en famille
26 avr. 2024
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Collette
Séjour de 3 nuits en avril 2024
Réponse de Aaron Gonzales- Guest Services Manager le 1 mai 2024
Thank you for your glowing review! We are thrilled to hear that you enjoyed your stay at Level, from our friendly and helpful staff to the awesome rooms with amazing views. It's wonderful to know that your ten-year-old loved the experience too! We appreciate your plans to stay with us again, and we look forward to welcoming you back for another memorable visit.
10/10 Excellent
Charles
26 avr. 2024
Charles
Séjour de 4 nuits en avril 2024
Réponse de Ryan le 20 mai 2024
Thank you for being our guest at Level Downtown Los Angeles and taking the time to provide your excellent feedback. Our constant goal is to provide the best guest experience in our industry. We are very pleased to hear you had an overall wonderful stay. We hope to welcome you back to Level in the near future. Thank you again!
10/10 Excellent
Robert
Voyage en famille
26 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Robert
Séjour de 2 nuits en avril 2024
Réponse de Aaron Gonzales- Guest Services Manager le 1 mai 2024
Thank you so much for your positive review about your recent visit to Level! We're thrilled to hear that you found everything to your liking, from the convenience of our services to the friendliness and security provided by our staff. It's wonderful to know that you would recommend us to others. We look forward to welcoming you back soon for another great experience.
10/10 Excellent
Hulicez
26 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hulicez
Séjour de 2 nuits en avril 2024
Réponse de Aaron Gonzales- Guest Services Manager le 1 mai 2024
Thank you for your continued loyalty and for sharing such a wonderful review! We're delighted to know that our property consistently meets your expectations and that you've enjoyed your experiences with us over the years. Your satisfaction is our top priority, and we look forward to continuing to provide you with exceptional stays in the future
6/10 Satisfaisant
Arun K
Voyage en famille avec de jeunes enfants
25 avr. 2024
Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
Arun K
Séjour de 4 nuits en avril 2024
Réponse de Aaron Gonzales- Guest Services Manager le 1 mai 2024
Thank you for your detailed feedback about your recent visit at Level. It's wonderful to hear that you enjoyed the stunning views of downtown LA and the beautiful sunrises and sunsets from our property. We apologize for the issues you encountered in your suite and the inconvenience caused by the pool maintenance. We are taking immediate steps to address the electrical and appliance concerns in our suites to ensure everything is in perfect working order. We're glad to know that you and your son enjoyed the basketball court, and we hope that these experiences, along with your sightseeing adventures, left you with fond memories of your stay. We look forward to the opportunity to host you again, providing a seamless and fully enjoyable experience.
10/10 Excellent
Gina
25 avr. 2024
Gina
Séjour de 7 nuits en avril 2024
Réponse de Ryan le 15 mai 2024
Good Morning, It was a pleasure to have you as our guest. We are very pleased you enjoyed your visit. We strive to provide the best guest service in our industry. We are happy to hear you enjoyed your visit at Level. We look forward to welcoming you back to Level in the future. Thank you for your wonderful feedback.
10/10 Excellent
Gnarley
23 avr. 2024
Gnarley
Séjour de 2 nuits en avril 2024
Réponse de Aaron Gonzales- Guest Services Manager le 1 mai 2024
We're delighted to hear that you had a fantastic stay at Level! Thank you for taking the time to let us know how much you enjoyed your visit. It's guests like you that make our job so enjoyable. We appreciate your feedback and are eager to host you again soon for another delightful experience!
8/10 Bien
Kelvin
22 avr. 2024
Kelvin
Séjour de 2 nuits en avril 2024
Réponse de Aaron Gonzales- Guest Services Manager le 16 mai 2024
We are thrilled you chose Level for your stay! Thank you for being our guest. We hope you had a fantastic time and look forward to your next visit for an even better experience . Your support means the world to us.
10/10 Excellent
Prince, Katy
21 avr. 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Prince
Séjour de 1 nuit en avril 2024
Réponse de Aaron Gonzales- Guest Services Manager le 23 avr. 2024
Thank you for being our guest at Level Downtown Los Angeles and taking the time to provide your excellent feedback. Our constant goal is to provide the best guest experience in our industry. We are very pleased to hear you had an overall wonderful stay. We hope to welcome you back to Level in the near future. Thank you again!
2/10 Horrible
Micheal
Voyage d’affaires, Voyage en couple
19 avr. 2024
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Micheal
Séjour de 2 nuits en avril 2024
Réponse de Aaron Gonzales- Guest Services Manager le 23 avr. 2024
I'm sorry to hear about the issues you experienced during your stay. We understand how disruptive it can be to have air-conditioning problems and water pressure issues, especially when you're looking to relax and unwind. Our team worked hard to fix the pipe burst and restore services as quickly as possible. We appreciate your patience during these unforeseen circumstances, and we value your feedback as it helps us improve. Please reach out if you'd like to discuss your experience further or if there's anything we can do to make it right. Your satisfaction is important to us, and we hope you'll consider giving us another chance in the future.
10/10 Excellent
Edvin
Voyage en couple
16 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Edvin
Séjour de 1 nuit en avril 2024
Réponse de Aaron Gonzales- Guest Services Manager le 16 avr. 2024
That's wonderful to hear! We're thrilled that we exceeded your expectations and hope you'll choose to stay with us at Level again in the future. Thank you for your kind words and for taking the time to share your experience
4/10 Médiocre
Megan
Voyage en famille avec de jeunes enfants, Voyage en famille
12 avr. 2024
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Megan
Séjour de 3 nuits en avril 2024
Réponse de Aaron Gonzales- Guest Services Manager le 14 avr. 2024
Thank you for taking the time to provide feedback on your recent stay with us. We apologize for the inconvenience caused by the TV malfunctions and the miscommunication regarding the pool availability. We understand how disappointing this must have been, especially when looking forward to relaxing amenities during your stay. We are addressing these issues to ensure they do not occur again and appreciate your understanding in visiting our sister property. We value your input and hope to offer you a more seamless and enjoyable experience on your next visit.
10/10 Excellent
Brian
Voyage en famille
9 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Brian
Séjour de 4 nuits en avril 2024
Réponse de Aaron Gonzales- Guest Services Manager le 14 avr. 2024
Thank you for your review and for highlighting the cleanliness of our property and the stunning views of downtown Los Angeles. It’s great to hear that you enjoyed the convenience of nearby restaurants and shopping. We apologize for the disturbance caused by the dogs in the neighboring suite. We understand how important a peaceful environment is to our guests, especially during restful hours. Your feedback is crucial for us to address this issue effectively. We’re delighted that you found our location beautiful for your stay in DTLA and look forward to welcoming you back, ensuring a quieter experience next time.