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Avis sur Holiday Inn Los Angeles Gateway - Torrance, an IHG Hotel

3 out of 5
Holiday Inn Los Angeles Gateway - Torrance, an IHG Hotel
19800 S Vermont Ave, Torrance, CA

Avis

8,4

Très bien

Note des voyageurs de 10 (Excellent), d’après 517 avis sur 1000." "
Note des voyageurs de 8 (Bien), d’après 257 avis sur 1000." "
Note des voyageurs de 6 (Satisfaisant), d’après 116 avis sur 1000." "
Note des voyageurs de 4 (Médiocre), d’après 59 avis sur 1000." "
Note des voyageurs de 2 (Horrible), d’après 51 avis sur 1000." "

8,6/10

Propreté

8,8/10

Personnel et service

8,0/10

Équipements

8,2/10

Infrastructures et conditions de l’hébergement

8,4/10

Écoresponsabilité

Avis

8/10 Bien

Stéphanie

Séjour de 1 nuit en juillet 2023
Réponse de Carlos le 28 août 2023
Thank you for taking the time to tell us about your experience at Holiday Inn LOS ANGELES GATEWAY - TORRANCE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at 310-781-9100 or carlos.caamal@ihg.com.Sincerely,Carlos Caamal Assistant Front Office Manager310-781-9100carlos.caamal@ihg.com

8/10 Bien

Paquita

Voyage en famille
Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Propreté
We found blood on the pillow cases and blanket. It was fresh blood, bright red… which makes me think that the sheets had not been replaced before us… I calles the room service… they just told me it will be replaced and that’s it… no excuses… Really awfull… especially during a pandemic
Séjour de 2 nuits en décembre 2021
Réponse de Management le 3 mars 2022
Thank you for choosing the Holiday Inn Los Angeles Gateway-Torrance and for taking the time to provide feedback about your experience. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team to provide a better experience in the future. I hope you will give us a chance of staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments.

10/10 Excellent

YUEH LIN

Séjour de 3 nuits en mai 2024
Réponse de Hotel Management le 15 mai 2024
Hi Yueh Lin,Thank you for your perfect rating! We're delighted to know you had a wonderful stay with us. Please let us know if there's anything we can do to make your next visit even better.-Hotel Management

10/10 Excellent

Robert, Compton

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I love this place always a great to place to stay!
Séjour de 2 nuits en février 2024
Réponse de Hotel Management le 13 mai 2024
Hi Robert,We're thrilled to hear that you enjoyed your stay with us. We greatly appreciate your positive feedback and look forward to welcoming you back in the future.-Hotel Management

8/10 Bien

Takeda

Voyage d’affaires
Les points forts : Personnel et service
全体的に普通
Séjour de 2 nuits en mai 2024
Réponse de Hotel Management le 5 mai 2024
ご意見ありがとうございます！改善できると思われる具体的な点がございましたら、お知らせください。-Hotel Management

10/10 Excellent

WALTER

Voyage en famille, Voyage avec des animaux de compagnie, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff is extremely helpful. Especially, Barbara is was so nice and helpful.
Séjour de 2 nuits en mai 2024
Réponse de Hotel Management le 5 mai 2024
Hi Walter,It's great to hear that Barbara provided such helpful service! We'll be sure to pass along your kind words to her and the rest of the team. If you have any other feedback or if there's anything else we can assist you with, please feel free to let us know.-Hotel Management

10/10 Excellent

Kristine, Green Valley

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent customer service. Two associates helped me with a traveling need, and they came through for me. Nice room, pretty wood paneling in the bathroom. The only disappointment was that the restaurant is open only several hours for each meal period and closed in between. I wouldn't expect it of any restaurant. We arrived at 10 am and had to wait to get food. On the plus side, there's a well-stocked store in the lobby, qualotu food and beverages of all types. Good wine, even! Easy swipe to charge to yoir room. Nice lobby area.
Séjour de 1 nuit en avril 2024
Réponse de -Jesse (Front Office Manager) le 2 mai 2024
Hello Kristine,Thank you so much for your generous review of your stay with us. We strive to provide great service for all guests of ours and I am pleased to hear we did so just for you. We look forward to your stay with us again hopefully in the near future!

6/10 Satisfaisant

michael

Les points faibles : Personnel et service
No free available coffee in lobby, no include breakfast.
Séjour de 1 nuit en avril 2024
Réponse de Hotel Management le 28 avr. 2024
Hi Michael, We appreciate your feedback regarding the availability of coffee in the lobby and breakfast options. We'll undoubtedly consider vision as we continue to improve our services for our guests. Thank you for bringing this to our attention, and we hope to have the opportunity to meet your expectations in the future.-Hotel Management

10/10 Excellent

Francis

Voyage d’affaires
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Easy access. Don't charge you extra for parking.
Séjour de 1 nuit en avril 2024
Réponse de Holiday Inn Los Angeles Gateway Torrance le 22 avr. 2024
Hi Francis, We're glad you found our hotel easily accessible and appreciated our complimentary parking policy. Thank you for choosing to stay with us, and we hope to welcome you back soon!-Hotel Management

4/10 Médiocre

Helen

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Hotel Management le 23 avr. 2024
Hi Helen,We're sorry to hear that your experience fell short of expectations. If there's anything specific you'd like to share or if we can assist you further, please don't hesitate to reach out. Your feedback helps us improve.-Hotel Management

6/10 Satisfaisant

Melissa

Les points forts : Personnel et service
The property shows its age. The lobby is real nice though. The room smelled musty like someone loved there. Overall it was ok as we were just there for one night. For the price it was ok.
Séjour de 1 nuit en avril 2024
Réponse de Hotel Management le 21 avr. 2024
Hi Melissa, We appreciate your feedback and are glad you enjoyed our lobby. We're sorry to hear about the musty smell in your room. We strive to provide a comfortable and pleasant experience for all our guests. Your comments will be considered as we continue to improve our services. Thank you for choosing to stay with us.-Hotel Management

10/10 Excellent

Kristie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great stay, pool was freezing but to be expected for winter. Jacuzzi could have been cleaned a little more. Rooms were nice and clean
Séjour de 1 nuit en mars 2024
Réponse de Staff at Holiday Inn Los Angeles Gateway Torrance le 13 avr. 2024
Thank you for your feedback, Kristie! We're glad you enjoyed your stay overall. We'll certainly address the pool temperature and Jacuzzi cleanliness to ensure a better experience next time.-The Staff at Holiday Inn Los Angeles Gateway-Torrance

10/10 Excellent

Marisol

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff was great and accommodating
Séjour de 3 nuits en avril 2024
Réponse de Holiday Inn Los Angeles Gateway - Torrance le 9 avr. 2024
We're delighted you had a positive experience with our staff. Providing excellent service and accommodation is our top priority. Thank you for your kind words, and we hope to welcome you back soon for another pleasant stay!-Hotel Management

10/10 Excellent

Robert

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great stay Safe stay
Séjour de 1 nuit en mars 2024
Réponse de Staff at Holiday Inn Los Angeles Gateway Torrance le 2 avr. 2024
Dear Robert,Thank you for your fantastic 5-star review! We're thrilled to hear that you enjoyed your stay with us. Your feedback is truly appreciated, and we're delighted that we could exceed your expectations. We hope to have the pleasure of welcoming you back again soon!-The Staff at Holiday Inn Los Angeles Gateway - Torrance

8/10 Bien

Zoe, Litchfield Park

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Front desk staff was great!
Séjour de 2 nuits en mars 2024
Réponse de Staff at Holiday Inn Los Angeles Gateway Torrance le 1 avr. 2024
Dear Zoe,Thank you for highlighting our front desk staff! We're glad to hear they provided you with great service. If you have any additional feedback or if there's anything else we can assist you with, please let us know.The Staff at Holiday Inn Los Angeles Gateway - Torrance

10/10 Excellent

Frederick

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
it's clean & quiet 🙂
Séjour de 1 nuit en mars 2024
Réponse de Staff at Holiday Inn Los Angeles Gateway Torrance le 1 avr. 2024
Dear Frederick,We are glad to hear you found our hotel clean and quiet. Your feedback is valuable to us, and we appreciate you taking the time to share your experience. We look forward to welcoming you back on your next visit.-The Staff at Holiday Inn Los Angeles Gateway - Torrance

6/10 Satisfaisant

Rashaud

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de Staff at Holiday Inn Los Angeles Gateway Torrance le 1 avr. 2024
Dear Rashaud,Thank you for sharing your feedback. We strive to provide the best experience possible for all our guests. If there are any specific areas where we can improve, please feel free to reach out to us directly. We value your input and hope to have the opportunity to exceed your expectations in the future.-The Staff at Holiday Inn Los Angeles Gateway-Torrance

10/10 Excellent

Marcia

Voyage en groupe
Les points forts : Propreté et personnel et service
Great location, beautiful lobby, bar and restaurant.
Séjour de 1 nuit en mars 2024
Réponse de -Jesse B. (Front Office Manager) le 19 mars 2024
Thank you for taking the time to review your stay with us at Holiday Inn LOS ANGELES GATEWAY - TORRANCE. I am thrilled to know that you enjoyed your stay with us! We appreciate all of your feedback. It was our absolute pleasure to host you and we look forward to delivering a flawless experience in the future.

10/10 Excellent

Edralyn

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very clean Staff is very nice Absolutely satisfied when i stay
Séjour de 1 nuit en mars 2024
Réponse de -Jesse B. (Front Office Manager) le 19 mars 2024
Thank you for taking the time to review your stay with us at Holiday Inn LOS ANGELES GATEWAY - TORRANCE. I am thrilled to know that you enjoyed your stay with us! I appreciate all of your feedback, including an area of opportunity. It was our absolute pleasure to host you and we look forward to delivering a flawless experience in the future.

10/10 Excellent

Ricardo, Phoenix

Séjour de 1 nuit en janvier 2024
Réponse de -Jesse B. (Front Office Manager) le 9 mars 2024
Thank you for taking the time to review your stay with us at Holiday Inn LOS ANGELES GATEWAY - TORRANCE. I am thrilled to know that you enjoyed your stay with us! We appreciate all of your feedback. It was our absolute pleasure to host you and we look forward to delivering a flawless experience in the future.

10/10 Excellent

Edralyn

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de -Jesse B. (Front Office Manager) le 9 mars 2024
Thank you for taking the time to review your stay with us at Holiday Inn LOS ANGELES GATEWAY - TORRANCE. I am thrilled to know that you enjoyed your stay with us! We appreciate all of your feedback. It was our absolute pleasure to host you and we look forward to delivering a flawless experience in the future.

8/10 Bien

Peter

Séjour de 3 nuits en février 2024
Réponse de Staff at Holiday Inn Los Angeles Gateway Torrance le 1 avr. 2024
Dear Peter,Thank you for your review! We're pleased to hear that you enjoyed your stay overall. If there's anything specific you think we could improve upon to earn that extra star, please feel free to let us know. We value your feedback and hope to have the opportunity to welcome you back again soon.-The Staff at Holiday Inn Los Angeles Gateway - Torrance

8/10 Bien

Daisy

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de -Jesse B. (Front Office Manager) le 27 févr. 2024
Hello Daisy!Thank you for taking the time to review your stay with us at Holiday Inn LOS ANGELES GATEWAY - TORRANCE. I am thrilled to know that you enjoyed your stay with us! It was our absolute pleasure to host you and we look forward to delivering a flawless experience in the future.

6/10 Satisfaisant

Muang

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service
The staff was nice but it took a while for us to check in because there was only one person at the front desk and a line of people. I’m sure they clean everything, but the carpets in the hallway are old and dirty and so are the furniture in our room.
Séjour de 3 nuits en février 2024
Réponse de -Jesse B. (Front Office Manager) le 27 févr. 2024
Hello Muang!Thank you for being our guest and for your time reviewing our hotel. I’m very sorry we fell short of meeting your expectations when it came to your room. We will take your comment under consideration as we continually work to improve our guest experience. We hope you will consider staying with us again in the future!

8/10 Bien

Gerardo

Les points forts : Propreté
Séjour de 1 nuit en février 2024
Réponse de -Jesse B. (Front Office Manager) le 27 févr. 2024
Hello Gerardo!Thank you for taking the time to review your stay with us at Holiday Inn LOS ANGELES GATEWAY - TORRANCE. I am thrilled to know that you enjoyed your stay with us! It was our absolute pleasure to host you and we look forward to delivering a flawless experience in the future.

8/10 Bien

Linda

Séjour de 2 nuits en février 2024
Réponse de -Jesse B. (Front Office Manager) le 27 févr. 2024
Hello Linda!Thank you for taking the time to review your stay with us at Holiday Inn LOS ANGELES GATEWAY - TORRANCE. I am thrilled to know that you enjoyed your stay with us! It was our absolute pleasure to host you and we look forward to delivering a flawless experience in the future.

10/10 Excellent

Edralyn

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de -Jesse B. (Front Office Manager) le 27 févr. 2024
Hello Edralyn!Thank you for taking the time to review your stay with us at Holiday Inn LOS ANGELES GATEWAY - TORRANCE. I am thrilled to know that you enjoyed your stay with us! It was our absolute pleasure to host you and we look forward to delivering a flawless experience in the future.

4/10 Médiocre

Lilly

Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
Les points faibles : Propreté et personnel et service
Séjour de 1 nuit en février 2024
Réponse de -Jesse B. (Front Office Manager) le 27 févr. 2024
Hello Lilly!I want to start by apologizing for the experience you had here at our hotel. That is far from the experience we want to leave you with. We take feedback like yours seriously and we will coach our team and make the necessary changes to make sure that neither you nor another guest have an experience like this again. We hope that if given the opportunity to serve you in the future we can prove that this experience was an exception.

10/10 Excellent

Huw

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de -Jesse B. (Front Office Manager) le 27 févr. 2024
Hello Huw!Thank you for taking the time to review your stay with us at Holiday Inn LOS ANGELES GATEWAY - TORRANCE. I am thrilled to know that you enjoyed your stay with us! It was our absolute pleasure to host you and we look forward to delivering a flawless experience in the future.

10/10 Excellent

Sherryl

Séjour de 1 nuit en février 2024
Réponse de -Jesse B. (Front Office Manager) le 27 févr. 2024
Hello Sherryl!Thank you for taking the time to review your stay with us at Holiday Inn LOS ANGELES GATEWAY - TORRANCE. I am thrilled to know that you enjoyed your stay with us! It was our absolute pleasure to host you and we look forward to delivering a flawless experience in the future.

10/10 Excellent

Ae-Jung

Séjour de 1 nuit en février 2024
Réponse de Staff at Holiday Inn Los Angeles Gateway Torrance le 1 avr. 2024
Dear Ae-Jung,We're delighted to receive your five-star rating! Should you have any additional feedback or requests, feel free to let us know. We're looking forward to hosting you again soon! Thank you!-The Staff at Holiday Inn Los Angeles Gateway-Torrance

2/10 Horrible

Tanias

Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The Fire alarm went off at 12:30am the first time. It went off several time after that. I ended up checking out at 5:30am unable to get any sleep with the alarm going off. I was told that it was kids pulling the alarm and that they are short staffed so could stop them from continuing to do so through out the night. They offered my points if I opened an IHG account. I would never stay there again….
Séjour de 1 nuit en février 2024
Réponse de -Jesse B. (Front Office Manager) le 10 févr. 2024
Hello Tanias,We are sincerely sorry for the inconveniences caused by the fire alarms. Additionally, we apologize that the staff on site was unable to silence the alarms. Guest satisfaction is our highest priority and I regret that we left you with a poor impression. Your feedback is welcomed as it encourages change for future stays. Thank you for taking the time to share your review with us and we hope you will consider a return visit in the future.

2/10 Horrible

EUN JIN

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 5 nuits en janvier 2024
Réponse de -Jesse B. (Front Office Manager) le 10 févr. 2024
Hello Eun,I want to start by apologizing for the experience you had here at our hotel. That is far from the experience we want to leave you with. We take feedback like yours seriously and we will coach our team and make the necessary changes to make sure that neither you nor another guest have an experience like this again. We hope that if given the opportunity to serve you in the future we can prove that this experience was an exception. If you would like to go more into detail in regards to your experience or if I can be of any assistance to you, please do not hesitate to reach out.

10/10 Excellent

Bob

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en février 2024
Réponse de -Jesse B. (Front Office Manager) le 13 févr. 2024
Hello Bob,Thank you for taking the time to review your stay with us at Holiday Inn LOS ANGELES GATEWAY - TORRANCE. I am thrilled to know that you enjoyed your stay with us! I appreciate all of your feedback, including an area of opportunity. It was our absolute pleasure to host you and we look forward to delivering a flawless experience in the future.

8/10 Bien

Patricia

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en janvier 2024
Réponse de -Jesse B. (Front Office Manager) le 13 févr. 2024
Hello Patricia,I apologize that your hotel experience was mediocre, we strive to make our guests experience to be a great one and am saddened this was not the case for you. We hope to see you again for a flawless experience. Thank you for staying with us!

4/10 Médiocre

Tom

Séjour de 1 nuit en janvier 2024
Réponse de -Jesse B. (Front Office Manager) le 23 janv. 2024
Hello Tom!I am sorry to hear that we let you down and you didn't enjoy your stay. We never want to leave our guests with a poor impression of our hotel. I apologize for our shortcomings and hope that we have the chance to redeem ourselves to you on a future visit.

10/10 Excellent

Yvan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de -Jesse B. (Front Office Manager) le 23 janv. 2024
Hello Yvan!Thank you so much for your generous review. We strive to provide exceptional experiences for our guests and love to know that we delivered! It was a pleasure to host you, and we can't wait to welcome you back!

10/10 Excellent

Laura A

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de -Jesse B. (Front Office Manager) le 23 janv. 2024
Hello Laura A.,Thank you so much for your generous review. We strive to provide exceptional experiences for our guests and love to know that we delivered! It was a pleasure to host you, and we can't wait to welcome you back to the Holiday Inn Los Angeles Gateway-Torrance!

10/10 Excellent

Rigoberto

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great
Everything was great
Séjour de 1 nuit en janvier 2024
Réponse de Jesse Bliffen (Front Office Manager) le 15 janv. 2024
Hello Rigoberto!Thank you for taking the time to review your stay with us at Holiday Inn LOS ANGELES GATEWAY - TORRANCE. I am thrilled to know that you enjoyed your stay with us! We appreciate your feedback as It was our absolute pleasure to host you and we look forward to delivering a flawless experience in the future.

8/10 Bien

Monique

Séjour de 1 nuit en janvier 2024
Réponse de -Jesse B. (Front Office Manager) le 23 janv. 2024
Hello Monique,We appreciate you taking the time to let us know you enjoyed your stay. Thank you for your kind review and for choosing our hotel. Please visit us again soon!

4/10 Médiocre

Dan

Voyage d’affaires
Les points faibles : Personnel et service
The front desk check-in person was rude and obnoxious. Note: They charge $4.50 for coffee in the lobby, which I find rediculous. Every other IHG property offer it for free.
Séjour de 2 nuits en janvier 2024
Réponse de Night Manager le 13 janv. 2024
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future so that we can provide a better experience.

8/10 Bien

Samshin chemical

Voyage d’affaires
Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 3 nuits en janvier 2024
Réponse de Night Manager le 13 janv. 2024
Samshin chemical,We are so pleased to hear your feedback on your stay! Thank you for choosing the Holiday Inn Torrance, and looking forward to seeing you again! All the best.

10/10 Excellent

FRANCISCO

Séjour de 1 nuit en décembre 2023
Réponse de -Jesse B. (Front Office Manager) le 23 janv. 2024
Hello Fransisco,We appreciate the positive feedback of your stay with us. Your review means a lot to us, and we're excited to have you back in the future!

10/10 Excellent

Manuel

Séjour de 2 nuits en décembre 2023
Réponse de Night Manager le 4 janv. 2024
Manuel. We are so pleased to hear your feedback on your stay! Thank you for choosing the Holiday Inn Torrance, and looking forward to seeing you again! All the best

10/10 Excellent

Alex

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Staff was very helpful and courteous.’
Séjour de 1 nuit en décembre 2023
Réponse de Night Manager le 4 janv. 2024
Alex, We are so pleased to hear your feedback on your stay! Thank you for choosing the Holiday Inn Torrance, and looking forward to seeing you again! All the best.

10/10 Excellent

Dr Cris

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Night Manager le 4 janv. 2024
Dr. Chris, We are so pleased to hear your feedback on your stay! Thank you for choosing the Holiday Inn Torrance, and looking forward to seeing you again! All the best.

10/10 Excellent

Genalyn

Séjour de 1 nuit en décembre 2023
Réponse de Night Manager le 4 janv. 2024
Genalyn,Thank you for such a wonderful view. We appreciate you choosing to stay with us here at the Holiday Inn in Torrance, CA, and glad you had a great experience. We hope to see you soon again!

6/10 Satisfaisant

Martín

Voyage en famille, Voyage d’affaires
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
The Hotel, lobby and amenities were well. The room was not unfortunately smell heavily of cigarettes, the water on wc was running all night and the minibar earless as well.
Séjour de 1 nuit en décembre 2023
Réponse de -Jesse B. (Front Office Manager) le 7 déc. 2023
Hello Martin,My sincere apologies that your room was not in good condition. I will take your feedback to the housekeeping and engineering departments to help ensure we improve our guest experience. We hope that you will give us the opportunity to serve you again in the future!

10/10 Excellent

dylan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jehs
Réponse de -Jesse B. (Front Office Manager) le 24 nov. 2023
Hello Dylan!Thank you for such a wonderful view. We appreciate you choosing to stay with us here at the Holiday Inn in Torrance, CA and glad you had a great experience. We hope to see you soon again!

10/10 Excellent

Angelica

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
i liked that the property was clean and safe.
Séjour de 1 nuit en novembre 2023
Réponse de EC le 17 nov. 2023
Wonderful to hear. Thank you for your stay and looking forward to seeing you in the future!