Avis sur Four Points by Sheraton Los Angeles Westside
Four Points by Sheraton Los Angeles Westside
5990 Green Valley Cir, Culver City, CA
Avis
8,6
Excellent
9,0/10
Propreté
8,8/10
Personnel et service
8,6/10
Équipements
9,0/10
Infrastructures et conditions de l’hébergement
8,8/10
Écoresponsabilité
Avis
Voyage en groupe
10 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 11 mars 2024
Annie, thank you for sharing your positive notes about Four Points by Sheraton Los Angeles Westside. We're glad to hear you appreciated our meticulously maintained environment and found our team members exceptionally welcoming. Your positive words mean a lot to us. We are eager to provide you with another memorable stay in the future.
6/10 Satisfaisant
Marc
Voyage en famille
26 juil. 2023
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
3 lits pour 4
Marc
Séjour de 3 nuits en juillet 2023
Réponse de Customer Service le 27 juil. 2023
Nous apprécions que vous preniez le temps de partager vos commentaires, Marc.Votre expérience n'est pas à la hauteur de la qualité et du standard que nous proposons habituellement à nos clients. Il est regrettable que vous ayez eu de tels défis avec notre service et que notre système de réservation n'ait pas dépassé vos attentes. Nous nous tenons à un niveau de service beaucoup plus élevé, nous serons donc sûrs de discuter de vos préoccupations à l'avenir.Nous espérons que vous nous donnerez bientôt une autre occasion de partager une expérience plus positive avec vous.
10/10 Excellent
Robert-Paul
Voyage en famille
25 juin 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Allez y sans hésiter
Robert-Paul
Séjour de 1 nuit en juin 2022
Réponse de Customer Service le 26 juin 2022
Merci de nous avoir laissé cette fabuleuse critique, Robert!
Nous sommes ravis que vous ayez passé un moment aussi agréable avec nous au Four Points by Sheraton Los Angeles Westside ! Nous nous soucions profondément du confort et de la satisfaction de nos clients, c'est donc merveilleux que vous ayez apprécié notre emplacement central. Nous aimons voir nos clients profiter de notre proximité avec tant d'excellentes attractions.
Au plaisir de vous accueillir à nouveau pour un autre séjour inoubliable !
10/10 Excellent
Hadiyatou
Voyage en groupe
7 janv. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hadiyatou
Séjour de 6 nuits en décembre 2021
Réponse de Tiffany Young, Area Director of Sales le 10 janv. 2022
Thank you Hadiyatou for your feedback about your stay. We look forward to welcoming you back soon.
Sincerely,
Tiffany Young
Area Director of Sales
8/10 Bien
jean pierre
Voyage d’affaires
4 déc. 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
jean pierre
Séjour de 1 nuit en novembre 2021
Réponse de Tiffany Young, Area Director of Sales le 6 déc. 2021
Thank you Jean Pierre for the feedback about your stay.
Sincerely,
Tiffany Young
Area Director of Sales
10/10 Excellent
Sandrine
28 août 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Sandrine
Séjour de 2 nuits en août 2019
Réponse de Tiffany Young, Director of Sales le 28 août 2019
Thank you Sandrine for the feedback above. We look forward to welcoming you back soon.
Sincerely,
Tiffany Young
Director of Sales
8/10 Bien
Muriel
16 août 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bon sejour
Muriel
Séjour de 10 nuits en août 2019
Réponse de Tiffany Young, Director of Sales le 16 août 2019
Thank you Muriel for the feedback!
Sincerely,
Tiffany Young
Director of Sales
10/10 Excellent
Sidie
Voyage en couple
27 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sidie
Séjour de 1 nuit en mai 2024
10/10 Excellent
Valentino
25 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Valentino
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 26 mai 2024
Valentino, thank you for your cool review! The team at Four Points by Sheraton Los Angeles Westside is thrilled you enjoyed your stay. We're looking forward to welcoming you back soon.
10/10 Excellent
Robert, New York
24 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Robert
Séjour de 3 nuits en mai 2024
Réponse de Customer Service le 26 mai 2024
Thanks for the fantastic rating, Robert!It's outstanding we could exceed your expectations during your stay at Four Points by Sheraton Los Angeles Westside. We're all looking forward to your next stay with us.
10/10 Excellent
Jacklyn
Voyage en famille
23 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jacklyn
Séjour de 2 nuits en mai 2024
Réponse de Customer Service le 24 mai 2024
Jacklyn, thank you for sharing your perfect experience at Four Points by Sheraton Los Angeles Westside. Our team members are thrilled that you enjoyed your stay. We hope to welcome you back again soon!
8/10 Bien
enrique
23 mai 2024
enrique
Séjour de 4 nuits en mai 2024
Réponse de Customer Service le 26 mai 2024
Thank you for sharing your thoughts with us, Enrique!It's great to see we provided you with such great hospitality. We're hoping we'll be seeing you again during your next visit to Four Points by Sheraton Los Angeles Westside. Thank you and have a lovely day!
8/10 Bien
Roman
21 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Roman
Séjour de 3 nuits en mai 2024
Réponse de Customer Service le 22 mai 2024
Roman, thank you for your positive rating of Four Points by Sheraton Los Angeles Westside. Our team is pleased that you had a pleasant experience. We look forward to hosting you again soon!
10/10 Excellent
Kara, Nashville
20 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Kara
Séjour de 5 nuits en mai 2024
Réponse de Customer Service le 21 mai 2024
Kara, thank you for your positive rating of the Four Points by Sheraton Los Angeles Westside. We're thrilled to know you enjoyed your stay. Our team looks forward to welcoming you back soon!
10/10 Excellent
Paul
Voyage en couple
20 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Paul
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 20 mai 2024
Paul, it is wonderful to hear that you found Four Points by Sheraton Los Angeles Westside convenient for your business needs. We look forward to welcoming you back on your next visit!
6/10 Satisfaisant
Kirit, Sydney
Voyage en famille
17 mai 2024
Les points forts : Propreté
Kirit
Séjour de 4 nuits en mai 2024
Réponse de Customer Service le 20 mai 2024
Kirit, thank you for taking the time to share your feedback. It is nice to hear that you appreciated the hotel and its location. Your observations regarding the bathroom ventilation and air conditioning are noted. Our team is continually working to enhance the guest experience. We do hope you will consider staying with us again in the future.
8/10 Bien
Cordell
Voyage en famille
16 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Cordell
Séjour de 2 nuits en mai 2024
Réponse de Customer Service le 16 mai 2024
Cordell,Thank you for your feedback. It is wonderful to hear that you enjoyed the well-maintained property and that everything was in working order at Four Points by Sheraton Los Angeles Westside. Your comments regarding the pillows are appreciated. We're looking forward to welcoming you back for an even better stay in the future.
10/10 Excellent
Erik
Voyage en famille
15 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Erik
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 16 mai 2024
Erik, thank you for your wonderful words! The team at Four Points by Sheraton Los Angeles Westside is thrilled to hear you found your stay perfect. We look forward to welcoming you back soon!
2/10 Horrible
Abdoulkarim
14 mai 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Abdoulkarim
Séjour de 3 nuits en avril 2024
Réponse de Customer Service le 16 mai 2024
Abdoulkarim, thank you for taking the time to provide a rating. It is regrettable to hear that your experience didn't meet your expectations. Your feedback is important, and if there is anything specific you would like to share, we encourage you to reach out so we can better understand how to improve.
8/10 Bien
YUI
Voyage en famille
12 mai 2024
Les points forts : Propreté
YUI
Séjour de 2 nuits en mai 2024
Réponse de Customer Service le 13 mai 2024
YUI 様、貴重なお時間を割いてご意見をお寄せいただき、ありがとうございます。私たちは、お客様が毎日ルーム サービスをご希望であることを理解し、お客様のプライバシーを尊重しながら、清潔で快適な環境を確保することの間で最適なバランスを保つよう努めています。フォー ポイント バイ シェラトン ロサンゼルス ウェストサイドは、お客様の体験を向上させるために常に努力しており、お客様のご意見はまさにそれを実現する上で大変役立っています。次回のご来館をお待ちしております。
10/10 Excellent
Paul
Voyage d’affaires, Voyage en couple
2 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Paul
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 2 mai 2024
Paul, thank you for your wonderful feedback regarding your stay at Four Points by Sheraton Los Angeles Westside. We're thrilled to hear that you appreciated the cleanliness and tranquility. Our team is committed to providing comfortable, serene environments for our guests. We look forward to welcoming you back in the near future.
10/10 Excellent
Lynn
Voyage d’affaires
1 mai 2024
Lynn
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 2 mai 2024
Lynn, thank you for choosing Four Points by Sheraton Los Angeles Westside for your stay. It's delightful to read that you enjoyed our cleanliness, friendly team members, and convenient location near Westfield Mall. Your feedback is sincerely appreciated, and we hope to serve you again in the future.
8/10 Bien
Marco, Estado De Mexico
Voyage en famille
29 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Marco
Séjour de 4 nuits en avril 2024
Réponse de Customer Service le 30 avr. 2024
Marco, thank you for sharing your thoughts about Four Points by Sheraton Los Angeles Westside. We're delighted to hear that our property left a good impression and our comfortable beds provided a pleasant rest. However, we regret to learn about your experience with unwelcome odors. We take such matters seriously and place the highest priority in providing a clean, comfortable environment for our guests. Please know we'll definitely look into this matter further to ensure all guests have the best possible stay. We’re excited to have you back in the future for an even more enjoyable experience.
6/10 Satisfaisant
Ravi Chand
27 avr. 2024
Ravi Chand
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 17 mai 2024
Ravi, thank you for your rating. This will help us improve and provide a better stay for all guests. Thank you for staying with us. We look forward to having another chance to better serve you next time. Safe travels!
10/10 Excellent
Antonia
Voyage en famille
25 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Antonia
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 26 avr. 2024
Antonia, thank you for taking the time to share your thoughts about Four Points by Sheraton Los Angeles Westside. We appreciate your feedback regarding a preferred amenity and will certainly bear it in mind. We look forward to serving you again in the future.
10/10 Excellent
Ruben
21 avr. 2024
Ruben
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 11 mai 2024
Thank you for the perfect rating, Ruben!We are very pleased to hear that you had a wonderful stay at Four Points by Sheraton Los Angeles Westside. Providing satisfying and comfortable stays is always what we strive for. We'd love to have you back again soon!Thanks again for the feedback!
10/10 Excellent
Alfredo
Voyage en famille avec de jeunes enfants
18 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Alfredo
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 19 avr. 2024
Alfredo, it warms our hearts to see that you had a great experience at Four Points by Sheraton Los Angeles Westside. We're thrilled to have met your expectations and look forward to welcoming you back on your next visit.
8/10 Bien
Gabbrielle
Voyage en couple
16 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Gabbrielle
Séjour de 2 nuits en mars 2024
Réponse de Customer Service le 18 avr. 2024
Gabbrielle, we're pleased to know that you enjoyed the convenient location of Four Points by Sheraton Los Angeles Westside. Our prime position offers easy access to multiple local amenities which our guests find beneficial. We're glad to note this added positivity to your experience. It was our pleasure hosting you and we hope to do so again in the future.
10/10 Excellent
Tzetzangari
Voyage en famille avec de jeunes enfants
15 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tzetzangari
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 17 avr. 2024
Tzetzangari, it's fantastic that you consider Four Points by Sheraton Los Angeles Westside the best hotel you've experienced. We're thrilled to be recognized for our understanding nature. We eagerly await your next visit.
10/10 Excellent
Kamer, East Greenwich
Voyage en groupe
15 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Kamer
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 16 avr. 2024
Kamer, it's delightful to hear about your positive experiences with our front desk team at the Four Points by Sheraton Los Angeles Westside. We're glad that the early check-in could accommodate your schedule. We hope to welcome you back in the future.
10/10 Excellent
Nancy
14 avr. 2024
Nancy
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 4 mai 2024
Thanks for sharing this perfect rating, Nancy!We're thrilled to hear you enjoyed your stay at Four Points by Sheraton Los Angeles Westside! It's our pleasure to accommodate you to the fullest extent. After all, your happiness is our top priority! We're already looking forward to your next visit!
6/10 Satisfaisant
Sunil
14 avr. 2024
Les points faibles : Infrastructures et conditions de l’hébergement
Sunil
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 16 avr. 2024
We appreciate the feedback, Sunil.While it's great you enjoyed your time with us, we're disappointed your stay was anything less than perfect. We look forward to sharing a more positive experience with you soon.
6/10 Satisfaisant
Mamatha
13 avr. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Mamatha
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 16 avr. 2024
Mamatha, it seems from your rating that your recent stay didn't meet all your expectations. Listening to our valued guests like you helps us identify areas where we might be able to improve our services. We'd sincerely appreciate if you could provide us with more detailed feedback so we can better address your needs the next time. Your enhanced satisfaction is our goal.
10/10 Excellent
Erick
9 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Erick
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 10 avr. 2024
Erick, it's delightful to hear you enjoyed the convenient placement of Four Points by Sheraton Los Angeles Westside. We look forward to hosting you again on your next visit.
10/10 Excellent
Roberto
Voyage en famille
9 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Roberto
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 10 avr. 2024
Roberto, it's wonderful to hear that the cleanliness and security at Four Points by Sheraton Los Angeles Westside met your expectations. We take great pride in maintaining the highest standards for our guests. Looking forward to welcoming you back on your next LA trip.
10/10 Excellent
Keira
4 avr. 2024
Keira
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 7 avr. 2024
Thank you for the fantastic rating, Keira!We strive to make all of our guests feel welcome and relaxed during their time at Four Points by Sheraton Los Angeles Westside! We can't wait to see you again soon.
10/10 Excellent
Kevin M
3 avr. 2024
Kevin M
Séjour de 3 nuits en mars 2024
Réponse de Customer Service le 6 avr. 2024
Kevin, it's fantastic to see such a high rating for Four Points by Sheraton Los Angeles Westside! We're thrilled you had a memorable experience and hope you will choose our hotel for your future travels. Thanks for your support.
4/10 Médiocre
CARLOS, guadalajara
31 mars 2024
Les points forts : Personnel et service et équipements
Les points faibles : Propreté
CARLOS
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 1 avr. 2024
Carlos, lamentamos mucho los problemas de limpieza que experimentaste. La limpieza es de suma importancia y lamentamos no haberla logrado durante su estadía. Hemos enviado sus comentarios a nuestro equipo de limpieza para su revisión. Esperamos tener la oportunidad de servirle mejor en el futuro.
8/10 Bien
Heidi
Voyage en famille
28 mars 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Heidi
Séjour de 2 nuits en mars 2024
Réponse de Customer Service le 30 mars 2024
Heidi, it's fantastic to hear you enjoyed the outstanding fitness center at Four Points by Sheraton Los Angeles Westside. We understand your remarks regarding the parking, though please note that our rates are competitive for the area's demand. We appreciate your feedback and look forward to welcoming you again on your next visit.
10/10 Excellent
Shania
26 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Shania
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 27 mars 2024
Shania, it's always a pleasure to hear from our returning guests. We're thrilled you find Four Points by Sheraton Los Angeles Westside consistently tidy and convenient and appreciate the ease of check-in. Your continued patronage means a lot to us. We look forward to hosting you again the next time you visit Los Angeles.
8/10 Bien
Danielle
26 mars 2024
Les points forts : Propreté
Danielle
Séjour de 4 nuits en mars 2024
Réponse de Customer Service le 28 mars 2024
Danielle, it's great to hear you had a positive experience at Four Points by Sheraton Los Angeles Westside. We appreciate your rating and look forward to providing another enjoyable stay the next time you're in Los Angeles.
10/10 Excellent
Nancy
24 mars 2024
Nancy
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 14 avr. 2024
Thanks for the amazing rating, Nancy!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at Four Points by Sheraton Los Angeles Westside!
10/10 Excellent
Kristin
Voyage d’affaires
24 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kristin
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 25 mars 2024
Kristin, it's wonderful to hear that your dining experience at Four Points by Sheraton Los Angeles Westside exceeded your expectations. It's great to know that the remarkable service provided by our bartender made a positive impression on you. The team is delighted to hear about this. We look forward to welcoming you back for another delightful experience soon.
10/10 Excellent
Douglas
24 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Douglas
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 26 mars 2024
Douglas, it's great to see your perfect rating of Four Points by Sheraton Los Angeles Westside. Your support and presence are truly appreciated. We look forward to welcoming you back in the near future.
10/10 Excellent
Tinku
Voyage en famille
22 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tinku
Séjour de 2 nuits en mars 2024
Réponse de Customer Service le 24 mars 2024
Tinku, thank you for sharing your experience at Four Points by Sheraton Los Angeles Westside. We're thrilled to learn that you enjoyed your stay. It's wonderful when guests choose to return. We're looking forward to welcoming you back!
6/10 Satisfaisant
Vicki
Voyage en famille
21 mars 2024
Les points forts : Propreté et personnel et service
Les points faibles : Équipements
Vicki
Séjour de 2 nuits en mars 2024
Réponse de Customer Service le 23 mars 2024
Vicki, it's unfortunate to hear about the misunderstanding regarding the pool temperature. We take such concerns seriously and apologize for any perceived rudeness. It's our aim to ensure warm interaction with all our guests. We hope to regain your trust and invite you to experience our commitment to improvement next time.
2/10 Horrible
Reynaldo
20 mars 2024
Reynaldo
Séjour de 2 nuits en mars 2024
Réponse de Customer Service le 11 avr. 2024
Reynaldo, we noticed you left a 1-star rating without any comment. Your feedback is vital to our improvement and it is regrettable to know that your stay fell short of ideals. We always aim to provide stellar guest experiences and apologize if we missed the mark this time. Nevertheless, thank you for choosing us and we hope to have another opportunity to serve you better next time.
10/10 Excellent
Rocio del Carmen
Voyage en famille
16 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rocio del Carmen
Séjour de 3 nuits en mars 2024
Réponse de Customer Service le 17 mars 2024
Rocio, it truly makes us proud at Four Points by Sheraton Los Angeles Westside to know that you felt our location was convenient and our array of food and shopping options noteworthy. It's our pleasure to hear that our team members were able to make your stay a great one. We eagerly wait for your next visit.
8/10 Bien
Steven
15 mars 2024
Steven
Séjour de 2 nuits en mars 2024
Réponse de Customer Service le 6 avr. 2024
Steven, thank you for choosing to stay at Four Points by Sheraton Los Angeles Westside. It seems you had a pleasant experience with us. Your high rating is truly appreciated. We're looking forward to the chance to serve you again in the future.
10/10 Excellent
Eugene
9 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Eugene
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 11 mars 2024
Thanks for the outstanding rating, Eugene!We're delighted your time at Four Points by Sheraton Los Angeles Westside was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.