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Avis sur Found Santa Monica powered by Sonder

3 out of 5
Found Santa Monica powered by Sonder
12311 Santa Monica Blvd, Los Angeles, CA

Avis

7,8

Bien

Note des voyageurs de 10 (Excellent), d’après 91 avis sur 195." "
Note des voyageurs de 8 (Bien), d’après 44 avis sur 195." "
Note des voyageurs de 6 (Satisfaisant), d’après 20 avis sur 195." "
Note des voyageurs de 4 (Médiocre), d’après 15 avis sur 195." "
Note des voyageurs de 2 (Horrible), d’après 25 avis sur 195." "

8,4/10

Propreté

8,2/10

Personnel et service

7,2/10

Équipements

8,0/10

Infrastructures et conditions de l’hébergement

7,8/10

Écoresponsabilité

Avis

8/10 Bien

Helene

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ok
Séjour de 1 nuit en novembre 2023

2/10 Horrible

Jocelyn

Voyage d’affaires
Les points forts : Propreté
Les points faibles : Équipements
Les chambres ne sont pas pratiques, il n’y a pas de prise électrique n’y usb sur le bureau pour charger les cellulaires, iPad, laptop etc… tout doit se faire sur la table de chevet. Il n’y a aucun service de chambre, on doit aller chercher nous-mêmes à chaque jour ce qui nous manque; café, sucre, papier de toilette, serviette etc… J’ai été là 4 jours a 265$ la nuit et il aurait fallut que je paye un extra pour qu’on fasse ma chambre. Il n’y a pas de petit déjeuner d’inclus. A l’arrivée, on doit ouvrir un compte sur le site internet de l’hôtel et s’enregistrer en ligne. Je voyage beaucoup pour mon travail et c’est la première fois que je vois ce type d’établissement. Je ne retournerai plus jamais dans ces hôtel.
Séjour de 3 nuits en juillet 2022

10/10 Excellent

Edward

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good
It’s a good hotel and good localization
Séjour de 2 nuits en mars 2021
Réponse de FOUND Hotel Santa Monica le 24 mars 2021
Thank you Edward! You were a great guest and we loved hosting you - thank you for your business!

8/10 Bien

Melissa

Voyage en famille avec de jeunes enfants, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements
We had a hard time getting in the building, but the staff was very helpful. The room was nice, clean, and quiet. We loved the pool table.
Séjour de 1 nuit en avril 2024

10/10 Excellent

Gleb

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Comfy room, great showers. Was nice to have small balcony.
Séjour de 1 nuit en avril 2024

6/10 Satisfaisant

Anabella

Voyage en couple
Les points forts : Propreté et personnel et service
Les points faibles : Équipements
The room was ample and clean. But the walls and ceilings are not sound insulated and you can hear your neighbors left, right and above. There is no furniture to place folded clothing.
Séjour de 5 nuits en mars 2024
Réponse de Sonder le 23 avr. 2024
Hi Anabella, your feedback is appreciated. While we're glad you enjoyed your space, we're sorry that noise was an issue. Our team would've been happy to deliver a white noise machine and earplugs to alleviate unwanted sounds. We'll pass along your thoughts about clothing storage to our designers to see how we can improve. We hope to host you again soon at another one of our 40+ locations.

10/10 Excellent

Miaozhu

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
There is construction upstairs so loud
Séjour de 1 nuit en mars 2024

8/10 Bien

Kaitlyn

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024

8/10 Bien

Patrick

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Everything about the hotel is 4 or 5 stars. The problem is the location. Not many great eating spots nearby and lots of homeless people outside. Makes it hard to go or a walk or walk further out to eat.
Séjour de 3 nuits en février 2024

10/10 Excellent

??

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very Good
Séjour de 3 nuits en février 2024

2/10 Horrible

Danielle

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en février 2024
Réponse de Sonder le 12 févr. 2024
Hi Danielle, your honest feedback is appreciated. We’re sad to hear about your experience. We’d like to learn more about your stay to help us identify how we can improve for the future. Please reach out to our support team at any time.

10/10 Excellent

Iwona, Redmond

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024

4/10 Médiocre

Nicole

Voyage d’affaires
Séjour de 4 nuits en janvier 2024
Réponse de Sonder le 28 janv. 2024
Hi Nicole, thank you for your feedback. We do our best to make every stay enjoyable, and we apologize for falling short here. We'll work to improve for the future. We hope to host you again and show you a better experience.

10/10 Excellent

Sayuri

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Muy bonito,cómodo y centrico. El personal muy amable también
Séjour de 3 nuits en janvier 2024

4/10 Médiocre

Voyageur vérifié

Voyage d’affaires
Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Okay if you want to save money but not for me
Extremely noisy as it is on a high-traffic street and not as safe as I am used to. The rooms are tiny, maybe fitting for students who are trying to save money but not fit for families. Woke up to a homeless person outside of my window screaming at 7 am. It also would be nice to have water and slippers in the room to not walk on the carpet which is dark to hide stains.
Séjour de 1 nuit en janvier 2024
Réponse de Sonder le 8 févr. 2024
We're disheartened to hear about your experience during your stay. We understand the importance of a peaceful environment for a restful stay — our team is always happy to deliver a white noise machine and earplugs upon request. We understand there is a homelessness issue within the city, and we wish there were more we could do to help. Security is one of our top priorities, and we work to ensure our spaces are secure and comfortable for all of our guests. Should you decide to give us another chance, we'd love to help you choose a more spacious room for your next visit.

10/10 Excellent

Barbara

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great and easy to check in
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Alan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I like the property and the staff was extremely friendly.
Séjour de 3 nuits en décembre 2023

10/10 Excellent

Brian

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en novembre 2023

10/10 Excellent

Fumie

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
スタッフの方も親切でアクセスがとても良かったです。またご利用させていただきます。
Séjour de 3 nuits en novembre 2023

2/10 Horrible

Sergio

Voyage d’affaires
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Shower in the hotel room was inoperable, no working shower for 3 days. False promises to inspect and repair, no one showed up. Lack of care for guest experience, no attempt was made for accommodation. Parking lot entrance is awful, the uneven damage will likely scrape the bottom of your vehicle. Regardless of careful maneuvering you will scrape.
Séjour de 2 nuits en novembre 2023
Réponse de Sonder le 19 nov. 2023
Hi Sergio, your feedback is important to us. We're incredibly sorry for the frustration and inconvenience surrounding the shower. Please accept our apologies for the communication error. We hope to have the opportunity to show you a better experience in the future.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en novembre 2023

8/10 Bien

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good location
Great location. Close proximity to UCLA. Comfortable & clean. Pack earplugs though because the walls are thin. I was able to park directly in front of the hotel overnight which was convenient. My only complaint is once my booking was confirmed through Hotels.com I was then required to verify my identity through the hotel, including sharing personal information, sending them a picture of my driver’s license, & a photo of myself. I thought that was strange.
Séjour de 1 nuit en novembre 2023

8/10 Bien

Amber

Séjour de 2 nuits en novembre 2023

10/10 Excellent

Olivia

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very cute and comfy
Séjour de 2 nuits en novembre 2023

2/10 Horrible

Mohammad

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements
worst experience ever.
Séjour de 1 nuit en octobre 2023
Réponse de Sonder le 31 oct. 2023
Hi Mohammad, your honest feedback is appreciated. We’re sad to hear about your experience. We’d like to learn more about your stay to help us identify how we can improve for the future. Please reach out to our support team at any time.

10/10 Excellent

Natachanan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good locations and clean
Séjour de 1 nuit en octobre 2023

4/10 Médiocre

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté
Les points faibles : Confort de la chambre
Clean, yes. Loud AF? You bet!
The room and the bathroom were clean - but they're supposed to be, right? I should have known what I was in for when I saw the ear plugs. They provided them because the room is right by the street and the traffic is constant and loud. It felt like an expensive Air B&B without any extras, like a 24 hr gym or a bar/lounge. On my last day, an ear-piercing alarm that would have awakened the dead went off at 6am - and kept going for 5 minutes. It certainly cut through those ear plugs. All the person at the front desk could say was, "Sorry about that." I will not return.
Séjour de 3 nuits en octobre 2023
Réponse de Sonder le 6 nov. 2023
Your feedback is important to us. We're sorry your stay fell short of expectations. We provide earplugs in all of our spaces for our guests if needed. There are many different styles of stays throughout our 40+ locations worldwide. We'd love to help you choose the perfect spot for your next stay with your desired amenities. Please reach out to our support team before your next visit so we can help.

8/10 Bien

Kirat

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Would stay here again
Séjour de 1 nuit en septembre 2023

2/10 Horrible

Damon

Séjour de 1 nuit en octobre 2023
Réponse de Sonder le 11 oct. 2023
Hi Damon, your honest feedback is appreciated. We’re sad to hear about your experience. We’d like to learn more about your stay to help us identify how we can improve for the future. Please reach out to our support team at any time.

4/10 Médiocre

Liz

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Dissappinting
Staff were amazing - but this was nowhere near the kind of place advertised. It’s basically a hostel, with a pretty low spec common area. The surrounding area is unsafe, inaccessible and VERY far from Santa Monica. The windows to the rooms are right on the street so I had zero privacy. Coffee machine leaked, shower was weak, super dissapointing stay. Front desk staff, security staff and cleaning staff all really really lovely people - the best part of the trip! Would not stay here again.
Séjour de 4 nuits en septembre 2023
Réponse de Sonder le 9 oct. 2023
Your feedback is important to us, Liz. While we're thrilled you enjoyed our staff, we're sorry your stay fell short of expectations. We do our best to show all aspects of our spaces and our location on our listing, but we apologize if anything was unclear. Had we known there were issues with the coffee machine and shower, our team would've loved to help with this during your visit. If you decide to give us another chance, we'd love to have the opportunity to make it up to you.

6/10 Satisfaisant

Haoran

Séjour de 6 nuits en septembre 2023
Réponse de Sonder le 9 oct. 2023
Hi Haoran, thank you for leaving a review. We’re sorry your stay fell below expectations. We’d love to hear more details about your experience. Please feel free to reach out to our 24/7 support team. We look forward to hearing from you soon.

6/10 Satisfaisant

Voyageur vérifié

Voyage en groupe
Les points faibles : Infrastructures et conditions de l’hébergement
Quite an old hotel, only the reception area seems to be upgraded. A very small parking with a horrible entrance, which will definitely scratch bottom of a low car
Séjour de 2 nuits en septembre 2023

10/10 Excellent

John

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great stay. Close to a lot of things.
Séjour de 2 nuits en juillet 2023

6/10 Satisfaisant

Asia

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The stay over all was decent, what I didn’t like is that when we lifted our blinds there was people sitting outside the window so I didn’t feel comfortable leaving them open, they have a parking garage BUT if you have a low sitting car it will completely scrape the bottom, in the quadbed room that we had there was no full body mirror, the biggest thing was that I had to complain about the people above us jumping and yelling over our heads during all types of night but nothing changed after we complained so we had to deal with that ALL 4 days of our stay which sucked
Séjour de 3 nuits en juin 2023

10/10 Excellent

Chuxiao

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
IT's been a good stay. Thank you to Expedia.
Séjour de 3 nuits en juin 2023

8/10 Bien

Samantha

Séjour de 3 nuits en juin 2023

8/10 Bien

Erin

Séjour de 2 nuits en mai 2023

10/10 Excellent

Lauren

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I love Sonder hotels: they always find the right balance of being neat, modern, clean, and comfortable, without charging you high prices for unnecessary amenities. Like other Sonder hotels, this hotel has just the right amenities for a fair price. It's also located close to bus stops that can either take you directly to WeHo or (in the other direction) right to the beach.
Séjour de 2 nuits en avril 2023

6/10 Satisfaisant

Melanie

Séjour de 5 nuits en avril 2023
Réponse de Sonder le 25 avr. 2023
Hi Melanie, thank you for leaving a review. We’re sorry you were unsatisfied with your stay, we’d love to hear more details about your experience. Please feel free to reach out to our 24/7 support team. We look forward to hearing from you soon.

10/10 Excellent

Terrence

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2023

2/10 Horrible

Braden

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Rude security guard
The Security guard seams to think she’s running a prison. She alone made it so I will never go back along with the rest of my company. Unbelievably rude for no reason and when I complained the front desk person told me to leave. So I will be charging my card back
Séjour de 2 nuits en avril 2023
Réponse de Sonder le 24 avr. 2023
Hi Braden, thank you for bringing this to our attention. We're incredibly sorry for the experience you had with the security team. We just reached out to their supervisor to inform them of this interaction. If you have further information you could provide, please don't hesitate to reach out to our support team.

10/10 Excellent

Mitchell

Séjour de 3 nuits en avril 2023
Réponse de Sonder le 2 mai 2023
Hi Mitchell, thank you for staying with us and leaving a review. We’re thrilled to hear about your experience. We hope to host you again soon at one of our many locations around the globe.

8/10 Bien

Gordon

Séjour de 2 nuits en mars 2023

2/10 Horrible

Haonan

The hotel’s accommodation system is an ABSOLUTE DISASTER. I have NEVER rated 2 out of 10 for a hotel, but I cannot let this one go. Talking to a front desk agent is never going to help, as the next front desk agent taking the next shift will know nothing about your request. The night before I checked out, I wished to extend the checkout time to 2pm. I asked a security staff, because there was no front desk staff there. She told me that she could submit a request for me and note that I stayed here for 7 days 6 nights here. The next morning, a staff knocked on my door at 11am, claiming that there was NO request for checkout extension on the system and NO payment submitted, so we must get out of the room before 12 for the “early check-in guests waiting for our room”. We were confused and mad but still started packing, but we were not able to finish packing by 12. Here comes the most ridiculous part. A staff knocked on our door loudly WITH A SECURITY STAFF, telling us there was no record of our request on the system and they would charge us for late checkouts. The “early check-in guests waiting for our room” miraculously disappeared and we could somehow extend our checkout times now. WOW. There was another annoying thing about accommodation during my stay, but I won’t expand on that. I’m never going to stay here again.

2/10 Horrible

Drew

Voyage en couple
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Staff was friendly and helpful. A cleaning staff member entered the room before checkout time without even knocking claiming that I had already checked out, but I had not. We requested late checkout and it was approved, then the next morning it was rescinded and the room was rented to someone else. They need to ge their processes fixed. Will not stay at another property with minimal staff and broken online processes.
Séjour de 1 nuit en mars 2023
Réponse de Sonder le 20 mars 2023
Hi Drew, thanks for bringing this to our attention. We're sorry for the confusion with your late check-out. It wasn't allowed because we did not receive the payment for the late check-out. We're sorry if this wasn't communicated clearly. If you choose to give us another chance, we'd be happy to recommend another location with a staffed front desk.

8/10 Bien

david

Voyage en famille
Les points forts : Propreté et personnel et service
Clean , comfortable ,no fuss and friendly front desk if needed
Séjour de 2 nuits en février 2023

10/10 Excellent

Wayne

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Would definitely stay here again..The security guards and the hotel staff that were there during the day were all very friendly and personable No complaints
Séjour de 2 nuits en février 2023

10/10 Excellent

Erin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great location and room size
Huge room, comfy bed with lots of plush pillows, luxury products in bathroom. Great location on several good public transit lines with direct service to the beach, downtown LA and the airport. Relatively quiet and safe neighborhood. Friendly and attentive staff. My one complaint is the hallways are a bit dingy - doesn’t make for the greatest first impression. It’s clean; nothing new carpet and a bit of a refresh wouldn’t solve.
Séjour de 3 nuits en février 2023

4/10 Médiocre

DAVID, HAVERTOWN

Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
You have to do an 8 online minute checkin in advance. Can't just show up and do it person. You must enter a long numeric code to enter building but the numeric pad is low and not well lit and the numbers are mostly worn off. My reservation confirm literally said I would have a private parking space assigned to my room; a night audit guy and checkout guy were baffled; there is no such parking with spaces assigned to specific rooms. My bed had a mattress well past its prime. At least the staff were nice when they were at front desk.
Séjour de 1 nuit en janvier 2023

10/10 Excellent

Barclay

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Business trip to Santa Monica
Room was big and bed was very comfortable. It was very clean, staff was very friendly and helpful. I was very please with the accommodations. Only thing is I wish they would patrol the parking in the garage better. Some people were parked outside the lines actually into the next parking spot, making it impossible to park in some spots.
Séjour de 6 nuits en novembre 2022