Dear Tomoki, Thank you for taking the time to post a review. We apologize for the inconvenience you encountered with the key card and the oversight in room cleanliness. Your feedback is concerning, and we will address these issues with our housekeeping team to ensure improvements are made. We're pleased to hear that our front staff provided kind assistance during your stay. Your comments are invaluable, and we hope to have the opportunity to welcome you back for a more seamless experience in the future.Sincerely,Hotel Management

Dear Rene, We appreciate your feedback regarding our convenient location. Ensuring our guests have easy access to key areas is a priority for us, and we are glad to hear it meets your needs. Your satisfaction is important to us, and we are grateful for your positive comments. We value your patronage and hope to welcome you back for another enjoyable stay in the future. Thank you for choosing us for your accommodation needs.Sincerely,Hotel Management

Dear Hugo, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management

Dear Sonja, We deeply regret the numerous issues you encountered during your stay. Your feedback concerning cleanliness, maintenance, noise, and amenities is concerning, and we apologize for any inconvenience or discomfort caused, especially the injury to your daughter. We take your comments seriously and will address them with our housekeeping, maintenance, and management teams to ensure immediate improvements. Your experience does not reflect the high standards we aim to uphold, and we are committed to providing a more pleasant experience in the future. We sincerely apologize for falling short of your expectations and hope to have the opportunity to regain your trust. Should you reconsider, we would love to offer you a much-improved stay.Sincerely,Hotel management

Dear Richard, We apologize sincerely for the disappointment and inconvenience caused during your stay. Maintaining cleanliness is a top priority, and it is disheartening to hear that we fell short of your expectations. Your feedback regarding the kitchen cleanliness and overall odor of the hotel is concerning, and we are taking immediate steps to address these issues with our housekeeping team. We understand the impact this had on your experience and regret any discomfort it caused. Please know that we are committed to improving our services and facilities to prevent such occurrences in the future. We hope you'll consider giving us another chance to provide you with a much better experience. Sincerely,Hotel management

Dear Annette, We sincerely apologize for the numerous issues you encountered during your stay. Your comfort and satisfaction are our top priorities, and it's disheartening to hear about the cleanliness and maintenance issues you faced. We take your feedback seriously and will promptly address these concerns with our housekeeping and maintenance teams to ensure improvements are made. Additionally, we regret the frustration and disappointment caused, especially regarding the lack of amenities and the placement of your room. This does not reflect the level of service we strive to provide, and we genuinely apologize for falling short of your expectations. We value your feedback and hope you will consider giving us another chance to provide you with a much-improved experience in the future. Thank you for bringing this to our attention.Sincerely,Hotel Management

Dear Pamela, We sincerely apologize for the unpleasant experience you had during your stay. Ensuring a safe and comfortable environment for all our guests is our top priority, and we regret that you experienced discomfort due to the smoke smell and the presence of individuals who may be experiencing homelessness nearby. We will address them to maintain the quality of our accommodations and surroundings. Your feedback is invaluable, and we appreciate you bringing this matter to our attention. Should your travels bring you back to the area, we hope to provide a more pleasant stay reflective of our commitment to guest satisfaction. Thank you for sharing your experience with us.Sincerely,Hotel Management

Dear Roberto, We apologize for the inconvenience you experienced during your stay. It is disappointing to hear about the unavailability of staff and your room's lack of cleanliness and odor. This is certainly not the standard of service we aim to provide our guests. We understand your frustration and apologize for not meeting your expectations. Please know that we take your feedback seriously and will address these issues with our team to ensure they are adequately addressed. We hope you will give us another opportunity to exceed your expectations in the future.Sincerely,Hotel Management

Dear Claudia, Thank you for your feedback. We sincerely apologize for the cleanliness issue you encountered during your stay. Providing a clean and comfortable environment for our guests is a top priority, and we regret that we did not meet this expectation during your visit. Your feedback is invaluable, and we are taking immediate steps to address the cleanliness concerns with our housekeeping team to ensure that this does not happen again. We appreciate your patience and hope to have the opportunity to welcome you back for a much-improved experience.Sincerely,Hotel Management

Dear Benik, Thank you for the review and for sharing your experience. We are disappointed to know you had issues with the air unit in your room. Our goal is always to provide a comfortable experience, so we apologize that this was not your experience. Thank you for bringing this to our attention; we will address this accordingly. For future visits, please feel free to reach out to our front desk if you need any assistance during your stay. We look forward to having you visit with us again. Safe Travels.Sincerely,Hotel Management

Dear Michael, It is disappointing to know about your experience, as we take pride in providing outstanding hospitality and comfortable accommodations. We have shared your comments with our staff to ensure our focus remains on exceptional service to every guest. While we review the situation, please accept our apologies for the trouble you had due to this. Please connect with the hotel directly for further assistance. Our entire team would love you to experience our hotel the way you should have on this visit. Thanks again for being our guest and sharing your feedback.Sincerely,Hotel Management

Dear Ken, Thank you for posting a review of your recent stay with us. Our goal is to provide seamless and comfortable accommodations for every guest. Therefore, we apologize for any disruptions you faced during this visit. We will address your noise concerns with our team to ensure a more tranquil environment for our guests moving forward. We hope you will choose us again as we are confident you will enjoy a more fulfilling visit next time.Sincerely,Hotel Management

Dear Peter, Thank you for taking the time to share about your stay. We are always excited to receive positive comments from our guests, but we are also grateful to learn from detailed comments like yours. We continually strive to improve our services and appreciate your feedback. We hope to have another chance to welcome you on a future visit.Sincerely,Hotel Management

Dear David, We sincerely apologize for the unpleasant experiences you encountered during your stay. It's disheartening to hear about the foul odors and cleanliness issues you observed in our hallways and lobby. We strive to maintain a comfortable and hygienic environment for all our guests, and we regret that we fell short of your expectations. Your feedback is invaluable, and we will address these concerns promptly with our housekeeping and maintenance teams to ensure a more pleasant stay for our guests in the future. Thank you for bringing these matters to our attention, and we hope to have the opportunity to serve you better in the future.Sincerely,Hotel Management

Dear Jose, Thank you for taking the time to share about your stay. We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. Your feedback will aid us in making necessary improvements. We genuinely hope you will consider giving us another chance to provide you with the stay you deserve.Sincerely,Hotel Management

Dear Andrea, Thank you for taking the time to share about your stay. We are always excited to receive positive comments from our guests, but we are also grateful to learn from detailed comments like yours. We continually strive to improve our services and appreciate your feedback. We hope to have another chance to welcome you on a future visit.Sincerely,Hotel Management

Dear Daysha, Thank you for choosing our hotel and sharing your review. We apologize for the inconvenience you experienced, as we take pride in delivering impeccable service. Your comments have been shared with the appropriate team members, and we are very grateful for your patience. We welcome another opportunity to show you the hospitality you should have received on this occasion. It was an honor hosting your visit, and we wish you all the best with your travels.Sincerely,Hotel Management

Dear Michael, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We hope to have another occasion to host you and provide you with the seamless stay you deserve!Sincerely,Hotel Management

Dear Leah, Thank you for taking the time to evaluate your stay with us. As part of our commitment to our guests, we strive to provide clean and well-maintained rooms, and we are disappointed that we fell short in this instance. We are sorry to hear that the water pressure was not up to your expectations during your recent stay. We understand how important a refreshing shower is, and we apologize for any frustration this may have caused. Your feedback is valuable to us, and we are taking the necessary steps to address the issues you experienced. We appreciate your kind words about our front desk staff and hope you will consider giving us another opportunity to provide better service in the future. Thank you.Sincerely,Hotel Management

Dear James, Thank you for choosing Extended Stay America and sharing your kind words. We are glad that our devoted staff members made your visit exceptional with their courteous service. Providing outstanding hospitality is one of our top priorities, so we are delighted to see we are succeeding. We always aim to enhance our guest satisfaction further, and your insights are invaluable to us. We appreciate your understanding and look forward to the opportunity to provide an even more satisfying experience in the future.Sincerely,Hotel Management

Dear Earl, Thank you for sharing your experience. We apologize for the initial issues you encountered but are glad our team was able to swiftly address them to your satisfaction. It's lovely to hear that your subsequent room met your expectations, and we appreciate your understanding. Your comfort is our priority, and we're grateful for your kind words. We look forward to welcoming you back for another pleasant stay in the future.Sincerely,Hotel Management

Dear Elizabeth, Thank you for recognizing our friendly staff. We appreciate your honest feedback regarding the condition of the room. We apologize for any inconvenience and appreciate your understanding. We'll share your comments with our team to address areas that need attention. Your input is valuable, and we hope to have the opportunity to provide you with an improved experience in the future.Sincerely,Hotel Management

Dear Bernardo, Thank you for sharing your experience regarding your recent stay. We hope your overall visit was pleasant. However, we regret if there were any issues that kept it from being perfect. We appreciate you choosing our hotel and hope you will return for the exceptional experience we are known for providing.Sincerely,Hotel Management

Dear Guest, Thank you for staying with us and for sharing your comments. While we're pleased that you loved the hospitable service provided by our associates, we apologize for the inconvenience with the lock on your door. Your input is valuable, and we will certainly look into this matter to ensure a smoother experience for our guests. Thank you again for taking the time to write about your time at Extended Stay America. We look forward to seeing you again soon!Sincerely,Hotel Management

Dear René, Please accept our apologies for the inconvenience you encountered in your suite. We want to reassure you that we do everything possible to discourage the entrance of the mentioned pest and follow the most rigorous industry standards regarding our suites' cleanliness and pest control. Still, we will inspect your room professionally and treat it as a precaution. While we know this stay did not meet all your expectations, we are hopeful for another opportunity to welcome you back for the flawless experience you deserve.Sincerely,Hotel Management

Dear Yong, Thank you for staying with us and sharing your review. We are glad you enjoyed your stay and appreciate your kind words about our team's gracious hospitality. Your compliments are both rewarding and encouraging, and we will share this with the team to let them know their efforts are appreciated. It was a pleasure to have you as our guest, and we hope to see you again soon.Sincerely,Hotel Management

Dear Felicia, Thank you for taking the time to review your experience with us. We are glad you enjoyed most of your stay and apologize if there were any inconveniences not addressed. We value our guest's feedback as we continually strive to grow and improve our guest services. We hope to better your experience whenever your travels bring you back to the area.Sincerely,Hotel Management

Dear Guest, Thank you for your recent stay at Extended Stay America and for posting such a generous review of our hotel and staff. It is a pleasure to know we exceeded all of your expectations. We enjoyed having you as our guest, and we hope to see you again on your next visit to the city.Sincerely,Hotel Management

Dear Pedro Alberto, We deeply regret any inconvenience you experienced during your stay. Your feedback is important, and we appreciate your understanding. We will review our procedures to ensure a smoother check-in process and address any issues with room reservations promptly. Our team is committed to improving our services, and we hope to have the opportunity to provide you with a more positive experience in the future. Thank you for bringing this to our attention.Sincerely,Hotel Management

Dear Theodore, We appreciate your positive feedback! Our team at Extended Stay America is delighted to hear that you had a good experience, and we thank you for acknowledging our friendly staff. Your kind words and recommendation are greatly appreciated. We hope to have the pleasure of hosting you and your daughter again. Thank you for choosing us!Sincerely,Hotel Management