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Avis sur Extended Stay America Suites Los Angeles LAX El Segundo

2.5 out of 5
Extended Stay America Suites Los Angeles LAX El Segundo
1910 E Mariposa Ave, El Segundo, CA

Avis

6,8
Note des voyageurs de 10 (Excellent), d’après 254 avis sur 1002." "
Note des voyageurs de 8 (Bien), d’après 293 avis sur 1002." "
Note des voyageurs de 6 (Satisfaisant), d’après 174 avis sur 1002." "
Note des voyageurs de 4 (Médiocre), d’après 122 avis sur 1002." "
Note des voyageurs de 2 (Horrible), d’après 159 avis sur 1002." "

7,2/10

Propreté

7,4/10

Personnel et service

6,6/10

Équipements

6,8/10

Infrastructures et conditions de l’hébergement

6,6/10

Écoresponsabilité

Avis

4/10 Médiocre

REY

Voyage en famille
le réfrigérateur et le libre service à côté. on nous a mis dans le bâtiment C entre 2 locataires à plein temps. L'un a des chiens
Séjour de 1 nuit en janvier 2022
Réponse de Hotel Management le 13 janv. 2022
Rey, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your experience. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management

6/10 Satisfaisant

Voyageur vérifié

Voyage en famille
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
La proximité de l'aéroport et de magasins
Séjour de 2 nuits en juillet 2021
Réponse de Hotel Management le 9 juil. 2021
Thank you for choosing to stay with us. We are delighted to hear you had an enjoyable stay and our location close to the airport and shops was perfect for your needs. We appreciate you being our guest and look forward to welcoming you back! Sincerely, Hotel Management

8/10 Bien

Voyageur vérifié

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Hotel tres bien situé. Personnel sympa ..juste a améliorer le petit dej.trop juste par rapport auprix de la chambre .
Séjour de 2 nuits en février 2020
Réponse de Hotel Management le 21 févr. 2020
Thank you for choosing Extended Stay America. It’s a pleasure to know you enjoyed our ideal location and were impressed with our courteous associates. We value your feedback and look forward to welcoming you back soon. Sincerely, Hotel Management

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Je ne suis rester q une nuit car vest une zone commercial ,loin de la plage
Séjour de 3 nuits en février 2020
Réponse de Hotel Management le 13 févr. 2020
Thank you for being our guest. We are pleased you enjoyed your stay overall, but it seems we may have missed meeting some of your expectations. We are sorry if we disappointed you, and we hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management

8/10 Bien

Voyageur vérifié

Les points forts : Propreté
Séjour de 2 nuits en avril 2019
Réponse de Hotel Management le 1 mai 2019
We are pleased your stay was a fantastic one and thanks for your nice rating. All of us at Extended Stay America look forward to having you stay with us again. Sincerely, Hotel Management

8/10 Bien

PHILIPPE

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Un bon compromis à proximité immédiate de LAX
C’est plus un appartement qu’un hôtel. Pas de room service quotidien, petit déjeuner limité à un libre service de café, muffin et barres de céréales. Mais chambre bien agencée, pratique, bien situé, proche de l’aeroport et des entrées d’autoroute, à proximité de toutes les commodites (supermarché next door, nombreux resto à proximité etc...) personnel très serviable et aimable. Un des meilleurs rapport qualité prix autour de LAX
Séjour de 2 nuits en janvier 2019
Réponse de Hotel Management   le 6 févr. 2019
Philippe, thank you for taking the time to review your stay at Extended Stay America. We're glad our location was convenient for you and that the service provided by our associates met all your expectations. However, we're sorry for the inconvenience you had due to our hotel policy. Please know to respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide housekeeping at your request for a minimal fee. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management

6/10 Satisfaisant

linda

Moyen
On est resté un jour, pas très propre, ça sentait le chien.
Séjour de 1 nuit en juillet 2018
Réponse de Hotel Management le 14 août 2018
Linda, thank you for your review. We are sorry for the cleanliness issues you had while here. We have shared your feedback with the housekeeping team for review and action. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management

8/10 Bien

Voyageur vérifié

Les points forts : Personnel et service
hotel calme et proche de tout
l'hotel devrait changer les oreillers des chambres pour un meilleur confort
Séjour de 1 nuit en janvier 2018
Réponse de Hotel Management le 4 janv. 2018
Thank you for being our guest at Extended Stay America. We are pleased to know you had a pleasant visit and were impressed with the convenience of our location. Your comments show that we have room for improvement, and we assure you we will be more diligent going forward. We hope you will consider giving us another opportunity so that we can provide you with an improved visit. Sincerely, Hotel Management

6/10 Satisfaisant

Jean

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en septembre 2017
Réponse de Manager le 24 sept. 2017
Jean, thank you for staying with us. Our goal is to maintain the standards, and we apologize for falling short of this. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, Hotel Management

8/10 Bien

Philippe

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Correct avec réserves
Chambre pour deux nuits, pas de ménage entre les deux nuits et chambre à côté de la machinerie d'ascenseur donc quelques désagréments durant la nuit !...
Séjour de 1 nuit en août 2017
Réponse de Manager le 14 août 2017
Philippe, thank you for reviewing Extended Stay America - Los Angeles - LAX Airport - El Segundo. Although you were overall pleased with your stay, we are sorry for the issues you faced while you were here. Also, being an extended stay property, we provide housekeeping services to guests who stay eight or more nights, and it is also available upon request at a nominal fee. We hope to see you again whenever you are back here. Sincerely, General Manager

6/10 Satisfaisant

Sylvie, Qui

Les points faibles : Confort de la chambre
Hôtel un peu loin des visites mais très calme. Il y a un coin cuisine, petit bémol : pas de vaisselle 😞
Réponse de General Manager le 21 avr. 2017
Sylvie, we appreciate you being our guest and providing your feedback. We are happy to know you had an overall nice visit. However, we are sorry for the inconvenience caused and would like to inform you that, to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the room, and our team gladly delivers them upon request. Your feedback is appreciated, and we will remind our front desk to communicate this more clearly going forward. We hope to see you again soon. Sincerely, General Manager

10/10 Excellent

Daniel

Clean
Séjour de 4 nuits en avril 2024

6/10 Satisfaisant

Christopher

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Room smelt like black and milds
Séjour de 1 nuit en avril 2024
Réponse de Hotel Management le 25 avr. 2024
Dear Christopher, We regret to hear about the smell you experienced in your room. Maintaining a fresh and comfortable environment for our guests is a top priority. We will address this matter with our housekeeping team to ensure thorough cleaning and odor elimination in the future. Your comfort is important to us, and we appreciate your understanding. If you encounter any issues during your stay, please don't hesitate to reach out to our staff so we can address them promptly. We hope you were still able to enjoy your time with us.Sincerely,Hotel Management

10/10 Excellent

Victoria

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
A little outdated
Séjour de 1 nuit en avril 2024

2/10 Horrible

Maria

Les points faibles : Personnel et service
Séjour de 1 nuit en avril 2024

10/10 Excellent

Tasha

Les points forts : Propreté
Séjour de 1 nuit en mars 2024

8/10 Bien

Sommer

Voyage en couple
Les points forts : Propreté et équipements
Convienient & peaceful
Séjour de 1 nuit en mars 2024
Réponse de Hotel Management le 26 mars 2024
Dear Sommer, Thank you for choosing Extended Stay America. We're delighted you found your stay with us convenient and peaceful. Providing a tranquil and convenient environment for our guests is our top priority, and we're thrilled that we could meet your expectations. Thank you for choosing our hotel, and we look forward to welcoming you back again soon!Sincerely,Hotel Management

10/10 Excellent

Alana

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024

2/10 Horrible

oscar

Séjour de 1 nuit en mars 2024

6/10 Satisfaisant

Cesar A

Voyage en groupe
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
arrive at 11.15 pm I wait and call on a phone it have outside for 15 minutes to be attended. I left 7am and no one at the front desk.
Séjour de 1 nuit en mars 2024
Réponse de Hotel Management le 17 mars 2024
Dear Cesar A, Thank you for your candid review. We apologize for the valet issues you experienced. Your total satisfaction has always been our top priority; therefore, we regret that this is not what we showed you during your time with us. We appreciate your constructive feedback and hope we have the chance to make it up to you on a future visit.Sincerely,Hotel Management

8/10 Bien

Ivan, Boca Raton

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Close to a supermarkt
Séjour de 1 nuit en mars 2024

10/10 Excellent

Tasha

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great location
Séjour de 1 nuit en février 2024
Réponse de Hotel Management le 23 févr. 2024
Dear Tasha, We're delighted to hear that you enjoyed the location of Extended Stay America! Providing convenient accommodations for our guests is a priority. Thank you for choosing to stay with us, and we look forward to welcoming you back for another wonderful experience at our hotel.Sincerely,Hotel Management

10/10 Excellent

Karl

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good
Séjour de 5 nuits en février 2024

6/10 Satisfaisant

Maribel

Séjour de 3 nuits en février 2024

10/10 Excellent

Monica

Séjour de 1 nuit en février 2024

10/10 Excellent

Tasha

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location
Séjour de 1 nuit en février 2024
Réponse de Hotel Management le 11 févr. 2024
Dear Tasha, Thank you for the great review. We love knowing how pleased you were with our location. Thank you for choosing Extended Stay America! We hope you will make the same choice when your travels bring you back to the city.Sincerely,Hforel Management

2/10 Horrible

Jaime

Séjour de 1 nuit en février 2024

4/10 Médiocre

Kathleen

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Stayed in unit 321 with a kitchen for 4 days. Room was small, worn & shoddy. Lower wire shelf unit by door was falling off the wall. The hooks were not installed level so no way to keep it attached. Cabinets were all worn out. Microwave was very rusty. Sink was rusty. Stove was very old & looked unsafe to use. Bathroom had tub replaced or refinished & new surround but they put new counter & sink on the old ugly vanity
Séjour de 4 nuits en janvier 2024
Réponse de Hotel Management le 4 févr. 2024
Dear Kathleen, Thank you for taking the time to share your feedback. We deeply regret the issues you encountered during your stay and sincerely apologize for the inconvenience caused. Your comments about the condition of your room have been duly noted, and we are committed to enhancing the overall guest experience by addressing these concerns. Your feedback is invaluable in helping us identify areas for future improvements, and we appreciate your patience and understanding. Thank you for choosing us, and we look forward to the chance to show you the visit you deserve.Sincerely,Hotel Management

4/10 Médiocre

Dawntesha

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
The Rooms smelt bad we slept with the window opened because of the strong musty smell. The carpet was dirty and hair in the bathroom. We had to wipe everything down with lysol. The Door handle came off of the door snd no onsite maintenance. Couldn't sleep because of the loud airplanes, people outside hanging out and police sirens.
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Management le 1 févr. 2024
Dear Dawntesha, Please accept our apologies for your allotted suite not meeting your expectations and for any inconvenience this undoubtedly caused. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. We have discussed your concerns with our housekeeping and maintenance team to ensure all rooms are thoroughly inspected before allocating to future guests. Moreover, we regret the noise disturbances that kept you from resting. While we know this stay did not meet your expectations, we hope for another opportunity to welcome you back for the flawless experience you deserve.Sincerely,Hotel Management

10/10 Excellent

Fabian

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was extremely friendly! We really enjoyed our stay. The room was clean and really comfortable and we slept well because it was very quiet.
Séjour de 3 nuits en janvier 2024

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Loved the price! It was located in a nicer and safer area in town. Check in was easy. But I was bummed by the cleanliness and condition of the property. Room had a very strong old carpet odor. The floor/carpet did not feel clean. The shower curtain and the closet curtain were dirty. bathroom seemed very cheap and old.
Séjour de 3 nuits en janvier 2024
Réponse de Hotel Management le 31 janv. 2024
Dear Guest, We appreciate your positive feedback on our pricing, location, and check-in process. However, we regret any inconvenience caused by cleanliness concerns. Your feedback is valuable, and we'll address these issues to enhance the overall guest experience. We hope you give us another opportunity to provide an improved stay in the future. Thank you for choosing us.Sincerely,Hotel Management

10/10 Excellent

Joseph

Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 3 nuits en janvier 2024

10/10 Excellent

shulin

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024

8/10 Bien

Randy

Les points forts : Personnel et service et confort de la chambre
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024

8/10 Bien

angel

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024

2/10 Horrible

Jennifer

Séjour de 1 nuit en décembre 2023

10/10 Excellent

Sebastian

Séjour de 2 nuits en décembre 2023

4/10 Médiocre

Timmora

Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en décembre 2023

4/10 Médiocre

Kimberly

Voyage d’affaires, Voyage en couple
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
There is a $15 fee to park your car which is not stated in any of the description information. Also, the grab-n-go breakfast was only coffee! Not as advertised. Rooms are old looking and run down. You can hear every conversation that occurs outside your door.
Séjour de 1 nuit en décembre 2023
Réponse de Hotel Management le 16 déc. 2023
Dear Kimberly, Thank you for taking the time to share feedback about your recent stay. We are disappointed to learn of the issues you experienced, so we apologize for not meeting your expectations and also our high standards. Your comments have helped us identify areas where we may need additional attention, and we will share your concerns with the appropriate teams to ensure our guests receive the best experience they deserve. We hope to have the opportunity to regain your trust and confidence in us again.Sincerely,Hotel Management

8/10 Bien

Dave

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023

8/10 Bien

Cindy

Voyage en couple
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
The room needs to smell better. Had a bad odor smell
Séjour de 1 nuit en décembre 2023
Réponse de Hotel Management le 9 déc. 2023
Dear Cindy, Thank you for taking the time to share your constructive feedback! We are glad you enjoyed most aspects of our hotel. However, we apologize for any inconvenience caused by the room odor. Our team is actively addressing this issue to ensure a more pleasant experience for our future guests. We value your input and look forward to providing you with an even more enjoyable stay next time.Sincerely,Hotel Management

10/10 Excellent

Joseph

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en novembre 2023

10/10 Excellent

Lisa

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en novembre 2023

6/10 Satisfaisant

Jose Francisco

Les points forts : Personnel et service
Personal finance presentation.
It was. Ok but expected something different Staff friendly. Price a little high. But overall ok.
Séjour de 1 nuit en novembre 2023
Réponse de Hotel Management le 9 nov. 2023
Dear Jose Francisco, Thank you for staying with us and for taking the time to leave your comments. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression. We sincerely apologize that this was not your experience. Thank you for the candid review. We are grateful for the feedback and hope you will reconsider and stay with us again the next time you are in the area.Sincerely,Hotel Management

10/10 Excellent

Brian

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Home Feeling
It was like being at home. I was able to cook meals everyday without spending a lot of money eating out everyday.
Séjour de 4 nuits en novembre 2023

4/10 Médiocre

Randy

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en octobre 2023

6/10 Satisfaisant

claudio

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en octobre 2023

4/10 Médiocre

Chin Wei

Voyage d’affaires
Les points faibles : Personnel et service
Séjour de 1 nuit en octobre 2023

10/10 Excellent

Elias

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023

8/10 Bien

MICHELLE

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
this property is in a great location and quiet. the staff were very friendly and accomidating
Séjour de 1 nuit en octobre 2023
Réponse de Hotel Management le 13 oct. 2023
Dear Paul, All of us at Extended Stay America are thrilled to know you loved your time with us and enjoyed your room! Thank you for sharing your generous compliments about the staff. It was a pleasure having you as our guest, and we hope to see you again soon. Sincerely,Hotel Management