Avis
6,4
6,4/10
Propreté
6,8/10
Personnel et service
6,2/10
Équipements
6,0/10
Infrastructures et conditions de l’hébergement
6,4/10
Écoresponsabilité
Avis
Voyage en groupe
29 déc. 2023
Séjour de 1 nuit en décembre 2023
Réponse de Customer Care Team le 1 janv. 2024
Dear Alain, we're truly sorry to hear about the challenges you faced during your stay. It's disappointing to learn that the room conditions, including the air conditioning and cleanliness, did not meet your expectations. Additionally, we understand the inconvenience caused by the lack of breakfast service. Your feedback is invaluable, and we'll share these concerns with our team to ensure immediate improvements. We strive to offer our guests a comfortable and enjoyable experience, and we regret falling short in this instance. Thank you for bringing these matters to our attention, and we hope to have the opportunity to make it right on a future visit.Kind regards,Customer Care Team
6/10 Satisfaisant
druguet
Voyage en famille
9 nov. 2023
druguet
Séjour de 1 nuit en octobre 2023
Réponse de Customer Care Team le 10 nov. 2023
Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team
8/10 Bien
Lilian
20 août 2023
Les points forts : Confort de la chambre
Bon emplacement
Lilian
Séjour de 3 nuits en août 2023
Réponse de Customer Care Team le 21 août 2023
Dear Lilian, we appreciate your feedback regarding your stay at our hotel. It's great to hear that our location near Hollywood Boulevard was convenient for you. However, we also understand that you found the hotel to be ageing. We're constantly working to improve our facilities and provide a better experience for our guests. Your comments will be taken into consideration as we continue to make enhancements. Thank you for choosing to stay with us, and we hope to welcome you back in the future with improvements in place.Kind regards,Customer Care Team
4/10 Médiocre
Alexandre
29 mai 2023
Les points faibles : Infrastructures et conditions de l’hébergement
Alexandre
Séjour de 3 nuits en mai 2023
Réponse de Customer Care Team le 31 mai 2023
Dear Alexandre, thank you for sharing your feedback about our property conditions and facilities. We apologize if they did not meet your expectations during your stay. We understand the importance of maintaining our property to ensure a comfortable and enjoyable experience for our guests. Your concerns will be shared with our management team to assess and address any areas that require improvement. We appreciate your feedback as it helps us identify areas where we can enhance our guests' satisfaction. We value your patronage and hope to have the opportunity to provide you with a better experience in the future.Kind regards,Customer Care Team
8/10 Bien
Simonin
2 mai 2023
Les points forts : Propreté, personnel et service, confort de la chambre
Simonin
Séjour de 3 nuits en avril 2023
Réponse de Customer Care Team le 3 mai 2023
Hi Simonin,We are delighted to have provided you with suitable accommodation for your trip here. Please let us know if any part of the stay didn’t work for you and we will be happy to introduce improvements in your area for an enhanced future experience. We appreciate your kind ratings, and we hope to welcome you back again before long. Kind regards,Customer Care Team
8/10 Bien
Lucie
16 août 2022
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Lucie
Séjour de 2 nuits en août 2022
Réponse de Customer Care Team le 22 août 2022
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
6/10 Satisfaisant
Loic
9 mai 2022
Les points forts : Confort de la chambre
Les points faibles : Propreté
Légèrement en dessus du rapport qualité/prix.
Loic
Séjour de 6 nuits en mai 2022
4/10 Médiocre
Mylene Rivet
Voyage en couple
22 déc. 2021
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Mylene Rivet
Séjour de 1 nuit en décembre 2021
8/10 Bien
Christophe
30 oct. 2021
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Pas cher, mais aucun confort.
Christophe
Séjour de 1 nuit en octobre 2021
8/10 Bien
Jeje30, Vauvert
Voyage en couple
23 févr. 2020
Jeje30
Séjour de 2 nuits en février 2020
8/10 Bien
Louis
Voyage d’affaires
22 janv. 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Louis
Séjour de 1 nuit en janvier 2020
6/10 Satisfaisant
Voyageur vérifié
Voyage en groupe
2 avr. 2019
Les points forts : Personnel et service
Les points faibles : Propreté
Voyageur vérifié
Séjour de 6 nuits en mars 2019
Réponse de Manny le 16 avr. 2019
Thank you for choosing Economy Inn.
4/10 Médiocre
pascal
8 nov. 2016
Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
pascal
10/10 Excellent
Chérif, Paris
17 août 2015
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bon rapport qualité / prix !
Chérif
10/10 Excellent
Voyageur vérifié
6 oct. 2014
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
2/10 Horrible
Clém, Paris
27 sept. 2014
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très sale
Clém
6/10 Satisfaisant
Haylie
Voyage en groupe, Voyage en couple
15 mai 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Haylie
Séjour de 2 nuits en mai 2024
Réponse de Customer Care Team le 16 mai 2024
Dear Haylie, we're glad to hear that you found the interior of the room surprisingly nice and that your check-in and check-out processes were quick. However, we apologize for any inconvenience caused by the stained mattress and the limited parking space. Your feedback is valuable to us, and we will handle these issues to ensure a more comfortable experience for our guests in the future. Additionally, we apologize for any concerns you had about the safety of the area. Please know that the safety and well-being of our guests are paramount, and we take measures to ensure a secure environment. If there's anything else we can do to improve your experience or if you have any further concerns, please don't hesitate to let us know. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay in the future. Kind regards,Customer Care Team
4/10 Médiocre
Steven
14 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Steven
Séjour de 2 nuits en avril 2024
Réponse de Customer Care Team le 15 avr. 2024
Dear Steven, we're glad to hear that you found our staff friendly during your stay. We understand your concerns about the neighborhood, and while we strive to provide a safe and comfortable environment for our guests, we acknowledge that surroundings can impact the overall experience. We appreciate your feedback and will continue to work on providing the best possible accommodations for our guests. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back under more favorable circumstances in the future. If there's anything else we can assist you with, please don't hesitate to let us know.Kind regards,Customer Care Team
6/10 Satisfaisant
MARK
6 avr. 2024
Les points forts : Personnel et service
Les points faibles : Équipements
MARK
Séjour de 1 nuit en mars 2024
Réponse de Customer Care Team le 8 avr. 2024
Dear Mark, thank you for sharing your feedback with us. We're glad to hear that you found the room clean and suitable for your basic needs, such as sleeping, showering, and watching TV. We apologize for any inconvenience caused by the limited amenities in the room, including the lack of a phone and limited electrical outlets. Your feedback is valuable to us, and we will consider it as we strive to improve our guests' experience. If you choose to stay with us again in the future, please feel free to reach out to our staff for any assistance or additional amenities you may need during your stay. We appreciate your understanding and hope to have the opportunity to welcome you back again.Kind regards,Customer Care Team
8/10 Bien
Sangwan
23 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Sangwan
Séjour de 2 nuits en mars 2024
Réponse de Customer Care Team le 25 mars 2024
Dear Sangwan, we're delighted to receive your positive rating! Thank you for choosing to stay with us and for sharing your feedback. We look forward to hosting you soon! Kind regards,Customer Care Team
8/10 Bien
gary
5 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
gary
Séjour de 4 nuits en février 2024
Réponse de Customer Care Team le 6 mars 2024
Dear Gary, thank you for taking the time to share your positive experience with us. We're delighted to hear that you found our hotel kept in decent condition and that our staff was nice and friendly. Your recommendation means a lot to us, and we appreciate your kind words. If there's anything specific you loved about your stay or any suggestions for improvement, please feel free to share. We look forward to the pleasure of welcoming you back on your future visits. Thank you for choosing our hotel!Kind regards,Customer Care Team
8/10 Bien
Voyageur vérifié
14 févr. 2024
Les points forts : Personnel et service et confort de la chambre
Voyageur vérifié
Séjour de 1 nuit en février 2024
Réponse de Customer Care Team le 14 févr. 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
2/10 Horrible
Jose Fernando
Voyage d’affaires
7 févr. 2024
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Jose Fernando
Séjour de 1 nuit en février 2024
Réponse de Customer Care Team le 9 févr. 2024
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team
10/10 Excellent
Nancy
Voyage en famille
2 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nancy
Réponse de Customer Care Team le 5 févr. 2024
Dear Nancy, thank you for sharing your positive experience with us! We're thrilled to hear that you loved your stay, found the room clean, and appreciated the convenience of having a fridge. We look forward to welcoming you back on your next visit, and we appreciate your kind words. If there's anything specific you enjoyed or if there are additional ways we can make your future stays even more enjoyable, please feel free to let us know. Safe travels, and we can't wait to host you again!Kind regards,Customer Care Team
2/10 Horrible
Christine
24 janv. 2024
Christine
Séjour de 2 nuits en janvier 2024
Réponse de Customer Care Team le 27 janv. 2024
Dear Christine, we apologize for the unsatisfactory experience you had during your recent stay. Your feedback is important to us, and we're committed to making improvements based on your comments. We regret any inconvenience you experienced and hope to have the opportunity to welcome you back for a more enjoyable stay. Kind regards,Customer Care Team
6/10 Satisfaisant
Voyageur vérifié
Voyage en groupe
18 janv. 2024
Voyageur vérifié
Séjour de 2 nuits en janvier 2024
Réponse de Customer Care Team le 19 janv. 2024
Thank you for taking the time to rate your recent stay at our hotel. While it is good to hear that you had a reasonable stay, we are sorry for the issues that you encountered that marred your time with us. We hope to remain your hotel of choice in this area, and to give you a better stay on a future visit.Best Regards,Customer Care Team
10/10 Excellent
Jutta
10 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jutta
Séjour de 6 nuits en décembre 2023
Réponse de Customer Care Team le 11 janv. 2024
Dear Jutta, we're pleased to hear that you're considering returning to our establishment. We appreciate your feedback and value your patronage. If there are specific aspects you enjoyed during your stay, or if there's anything you'd like us to improve upon for your next visit, please feel free to share. We look forward to the opportunity to welcome you back and ensure a more positive experience. If there's anything we can assist you with in the meantime, please don't hesitate to let us know. Thank you for considering us for your future stay!Kind regards,Customer Care Team
2/10 Horrible
Edis N
Voyage en groupe
27 déc. 2023
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Edis N
Séjour de 1 nuit en décembre 2023
Réponse de Customer Care Team le 30 déc. 2023
Dear Edis, we apologize for the experience you had during your stay. Cleanliness and guest comfort are top priorities for us, and it's clear we fell short during your visit. We will handle these issues promptly to ensure that future guests do not encounter similar problems. Thank you for bringing this to our attention.Kind regards,Customer Care Team
8/10 Bien
Maria
24 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Maria
Séjour de 1 nuit en décembre 2023
Réponse de Customer Care Team le 26 déc. 2023
Dear Maria, thank you for your generosity with the rating. We are glad that you had an enjoyable occasion with us, and we look forward to having you back with us again. Kind regards,Customer Care Team
10/10 Excellent
Joel
Voyage d’affaires
8 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Joel
Séjour de 2 nuits en décembre 2023
Réponse de Customer Care Team le 12 déc. 2023
Dear Joel, we appreciate the awesome rating that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Kind regards,Customer Care Team
2/10 Horrible
Juan
5 déc. 2023
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Juan
Séjour de 1 nuit en décembre 2023
Réponse de Customer Care Team le 6 déc. 2023
Dear Juan, we sincerely apologize for the challenges you faced during your stay, and we appreciate you sharing your concerns. We aim to provide a positive experience for every guest, and we regret that we fell short of your expectations. We're committed to handling the issues you've highlighted regarding cleanliness, staff and service, amenities, and property conditions. Your feedback is invaluable, and we'll take immediate steps to ensure improvements are made in these areas. If you have more details or specific suggestions that can guide us in the right direction, please feel free to share. We want to make amends and ensure a better experience for you and future guests. Thank you for bringing this to our attention, and we hope to have the opportunity to provide you with a more positive stay in the future.Kind regards,Customer Care Team
8/10 Bien
Mark
2 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Mark
8/10 Bien
Yedsika viota
Voyage en couple
28 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Yedsika viota
Séjour de 2 nuits en novembre 2023
Réponse de Customer Care Team le 30 nov. 2023
Dear Yedsika, thank you for sharing your positive feedback with us! We're glad to hear that you had a good experience during your stay. Your satisfaction is our priority, and we're delighted that everything meets your expectations. If you have any further comments or if there's anything specific that you believe we could improve upon, please feel free to let us know. We value your feedback and aim to ensure every guest has a great experience with us. We appreciate your support and hope to welcome you back for another enjoyable stay soon!Kind regards,Customer Care Team
2/10 Horrible
Diana
Voyage en couple
28 nov. 2023
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Diana
Séjour de 1 nuit en novembre 2023
Réponse de Customer Care Team le 30 nov. 2023
Dear Diana, we're truly sorry to hear about the experience you had while attempting to rent a room. Your feedback regarding the issues with cleanliness, staff service, amenities, and property conditions is indeed concerning, and we sincerely apologize for any inconvenience caused. We take your feedback seriously and will share these concerns with our team to ensure that similar situations are avoided in the future. Providing a smooth and welcoming experience for all our guests is our utmost priority, and we regret that we didn't meet these standards during your visit. Please accept our apologies for the inconvenience and frustration you encountered. Your feedback is invaluable to us as we continually strive to improve our services for our guests' satisfaction. If you're willing to give us another chance, we'd appreciate the opportunity to provide you with the excellent service and accommodations that we aim to offer.Kind regards,Customer Care Team
2/10 Horrible
frankie
10 nov. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
frankie
Séjour de 1 nuit en novembre 2023
Réponse de Customer Care Team le 14 nov. 2023
Dear Frankie, we apologize for any inconvenience or dissatisfaction you experienced during your stay. We take guest feedback seriously and appreciate you bringing this to our attention. Your comfort and satisfaction are our top priorities. If you could kindly provide more details about the specific issues you encountered, it would help us handle them appropriately. We value your feedback and strive to make improvements based on our guests' experiences. We hope you consider giving us another chance in the future. If you have any further concerns or if there's anything we can do to make amends, please feel free to reach out directly to our management team. Thank you for choosing our hotel, and we appreciate your understanding.Kind regards,Customer Care Team
8/10 Bien
Maestra Mary
Voyage en couple
10 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Maestra Mary
Séjour de 2 nuits en novembre 2023
Réponse de Customer Care Team le 10 nov. 2023
Dear Maestra, thank you for choosing our hotel as your place to stay! We're pleased to hear that our location, close to the subway and main streets, served its purpose for your needs. If there are any specific aspects of your stay that you would like us to improve or if you have any additional feedback, please feel free to share. We appreciate your feedback and hope to welcome you back for another comfortable stay in the future. Safe travels!Kind regards,Customer Care Team
8/10 Bien
Amanda
7 nov. 2023
Amanda
Séjour de 3 nuits en novembre 2023
Réponse de Customer Care Team le 28 nov. 2023
Dear Amanda, thank you for your generosity with the rating. We are glad that you had an enjoyable occasion with us, and we look forward to having you back with us again. Kind regards,Customer Care Team
8/10 Bien
Victoria
5 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Victoria
Séjour de 3 nuits en octobre 2023
Réponse de Customer Care Team le 7 nov. 2023
Dear Victoria, thank you for your generosity with the rating. We are glad that you had an enjoyable occasion with us, and we look forward to having you back with us again. Kind regards,Customer Care Team
6/10 Satisfaisant
Vladislav
Voyage en couple
1 nov. 2023
Les points forts : Propreté et personnel et service
Les points faibles : Équipements
Vladislav
Séjour de 1 nuit en octobre 2023
Réponse de Customer Care Team le 2 nov. 2023
Dear Vladislav, we're pleased to hear that you found our hotel to be a decent and convenient choice, especially considering the price. Providing affordable and comfortable accommodations for our guests is important to us. If you have any suggestions or if there's anything we can do to make your future stays even better, please don't hesitate to let us know. We appreciate your feedback and look forward to serving you again in the future!Kind regards,Customer Care Team
6/10 Satisfaisant
PABLO
Voyage en famille
25 oct. 2023
Les points faibles : Propreté
No hacen la limpieza NUNCA
PABLO
Séjour de 3 nuits en octobre 2023
Réponse de Customer Care Team le 26 oct. 2023
Dear Pablo, we appreciate your feedback regarding your recent stay. It seems that the hotel's cleaning policy was not in alignment with your expectations. Many hotels have modified their cleaning protocols in response to the COVID-19 pandemic, and this might include less frequent cleaning of guest rooms during extended stays to minimize contact. We apologize for any inconvenience this may have caused. If you have any further feedback or concerns, please feel free to share, and we hope you had an otherwise pleasant stay.Kind regards,Customer Care Team
10/10 Excellent
Ember
23 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Ember
Séjour de 1 nuit en octobre 2023
Réponse de Customer Care Team le 23 oct. 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
2/10 Horrible
Danna
21 oct. 2023
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Danna
Séjour de 2 nuits en octobre 2023
Réponse de Customer Care Team le 23 oct. 2023
Dear Danna, we apologize for the issues you encountered during your stay. Cleanliness and ensuring that our guests have the essentials they need are top priorities for us, and we're sorry to hear that we fell short of your expectations in these areas. We appreciate your feedback, and we will use it to improve our services. If you decide to stay with us again, we will make every effort to ensure your next visit is a more pleasant and comfortable one. Thank you for bringing this to our attention.Kind regards,Customer Care Team
6/10 Satisfaisant
Maryanel
19 oct. 2023
Les points forts : Personnel et service
Maryanel
Séjour de 1 nuit en octobre 2023
Réponse de Customer Care Team le 23 oct. 2023
Dear Maryanel, thank you for taking the time to rate your recent stay at our hotel. While it is good to hear that you had a reasonable stay, we apologize for the issues you encountered that marred your time with us. Please know that we will be looking into this. We appreciate your feedback and hope to remain your hotel of choice in this area and give you a better stay on a future visit. Kind regards,Customer Care Team
8/10 Bien
Lyudmila, Brooklyn
15 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Lyudmila
Séjour de 2 nuits en octobre 2023
Réponse de Customer Care Team le 16 oct. 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
6/10 Satisfaisant
Voyageur vérifié
12 oct. 2023
Satisfatório
Voyageur vérifié
Séjour de 5 nuits en septembre 2023
Réponse de Customer Care Team le 16 oct. 2023
Dear guest, thank you for taking the time to share your feedback. We understand that our motel may not offer extensive amenities, but we're pleased to hear that our location worked well for you and that you didn't experience significant noise disturbances. We appreciate your understanding and choice to stay with us based on your budget. If there's anything specific you'd like to see improved or if you have any suggestions, please don't hesitate to let us know. Your input is valuable, and we aim to make each guest's stay as comfortable as possible. We hope to welcome you back in the future.Kind regards,Customer Care Team
2/10 Horrible
Samme
10 oct. 2023
Samme
Séjour de 1 nuit en octobre 2023
Réponse de Customer Care Team le 16 oct. 2023
Dear Samme, we're sorry to hear that your experience was less than satisfactory. Your feedback is important to us, and we would appreciate it if you could provide more details about what specifically went wrong during your stay. This will help us better understand the issues and work to improve our services. If you have any specific concerns or suggestions, please feel free to share them, and we will do our best to handle them. Your comfort and satisfaction are our top priorities, and we want to make sure you have a positive experience with us. Thank you for taking the time to provide your feedback, and we hope to have the opportunity to serve you better in the future.Kind regards,Customer Care Team
2/10 Horrible
Jason, San Francisco
9 oct. 2023
Jason
Séjour de 1 nuit en octobre 2023
Réponse de Customer Care Team le 30 oct. 2023
Dear Jason, thank you for taking the time to rate your recent stay with us. We are disappointed that you don't seem to have had the wonderful experience that the vast majority of our guests do. We sincerely hope that you will give us another opportunity to restore your faith in our hotel and hospitality. Kind regards,Customer Care Team
8/10 Bien
Deborah
Voyage en famille
8 oct. 2023
Les points forts : Propreté, personnel et service, confort de la chambre
October 2023 stay
Deborah
Séjour de 5 nuits en octobre 2023
Réponse de Customer Care Team le 9 oct. 2023
Dear Deborah, we're pleased to hear that you found our motel to be a great value for the price and appreciated the cleanliness. Location and responsiveness are important aspects of a comfortable stay, and we're glad you had a positive experience in those regards. We apologize for the issue with room cleaning during your stay, but we're glad to hear that our office was responsive in providing clean towels. It's wonderful to know that you plan to stay with us again in the future. If you have any specific plans or requests for your next visit, please feel free to let us know. Your satisfaction is our priority, and we're here to ensure you have a great stay every time. Safe travels, and see you again soon!Kind regards,Customer Care Team
2/10 Horrible
Martin
2 oct. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Martin
Réponse de Customer Care Team le 3 oct. 2023
Dear Martin, we sincerely apologize for the issues you encountered during your stay. We take matters of cleanliness and pest control very seriously, and we will investigate this matter promptly to handle any infestations and ensure our rooms are up to the highest standards of hygiene. Additionally, our staff should always provide the best service, and we apologize for any inconvenience you experienced in that regard. Please reach out to our management team so we can tackle your specific concerns, rectify the situation, and work to prevent such issues from occurring in the future. We appreciate your feedback and will take immediate action to improve the quality of our accommodations. Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.Kind regards,Customer Care Team
10/10 Excellent
jo
Voyage en groupe
26 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Wonderful hotel for the price! highly recommend
jo
Séjour de 2 nuits en septembre 2023
Réponse de Customer Care Team le 27 sept. 2023
Dear Jo, we're delighted to hear that you had such a positive experience during your stay at this hotel! It's great to know that you found the accommodations exceptionally clean, the air conditioning effective, and the management welcoming and friendly. Being close to Universal Studios is certainly a plus, and it's fantastic that you found this hotel to be an affordable and convenient choice for your visit to LA. We appreciate your feedback regarding the limited parking, as it can be helpful for other travelers. Despite this, it's wonderful to hear that you would choose to stay here again in the future. We hope you had a fantastic time exploring Universal Studios and other attractions in Los Angeles, and we look forward to welcoming you back on your next visitKind regards,Customer Care Team