Cut our stay short after waking up to Roaches all over the bathroom the staff did not give me attitude when explained I was could not do bugs and was cutting my stay short they said they would with Expedia to get me taking care of .
You can hear everything going on outside of your room. There was people in the pool smoking and talking very loud from midnight-4 in the morning. We heard every single conversation they had it was ridiculous.
Thereâs too many people around, and by midnight. Probably some of them are customers, but itâs crazy seeing that theyâre just smashing their door by 3 am, or talking outside of the door.
Horrible experience. Had to spend the double going somwhere else. Place was old, rusty, smelled like material and chemicals etc. Had damage like tagging and chips areas. No thanks
I paid $120. The place was so dirty, noisy had stains on the sheets. Blood on one of the towels. Cracks in the floors smudges all over the walls. Would never recommend this hotel and would like compensation!!
There was too many drug addict around and police activity at night with sirens .. the first room we got was smelling like cigarette smoke very bad. We were given and re-done room and it was way better! Then I got yelled at and cussed out from the person downstairs, cuz we were making too much noise or dropping things.. I was just walking, Iâm a heavy person⊠NOT recommended for families
This place is horrible. I would not let my worst enemy stay here. We reserved online paid upfront. When we arrived to check in they made us wait outside for over 30 minutes just to inform us that our room was never reserved. I said fine itâs 1 in the morning just give me a room. The person at the window said I noticed you have a dog wich I replied yes we do thatâs why we searched for a pet friendly hotel to wich he replied we are pet friendly but you need to pay extra for the dog. I said I already paid upfront he said yeah but you did not pay for the dog so I paid the extra 30 dollars and said fine Iâm tired we just drove 7 hours because we are here for a funeral we had a death in the family just give me a room. they gave me a horrible smelling room I could see cigarette smoke in the air. The area is dirty and run down my wife did not feel safe there were homeless people camped in the parking lot and bushes near the freeway exit. I went back and explained to the guy I cannot stay in that room one of my kids had asthma. So he gave another room wich was full of trash and clutter and old mattresses at this point I had enough I was like youâre gonna pay me my money back and I will simply go somewhere else. After I got ahold of the Expedia rep and explained the situation they were able to get me money back and we stayed at a nice hotel in Rancho Cucamonga. Stay away from this place look elsewhere for a hotel