Avis sur Bestwestern Hollywood Plaza Inn Hotel - Hollywood Walk of Fame LA
Bestwestern Hollywood Plaza Inn Hotel - Hollywood Walk of Fame LA
2011 N Highland Ave, Los Angeles, CA
Avis
7,8
Bien
8,2/10
Propreté
8,4/10
Personnel et service
7,4/10
Équipements
7,6/10
Infrastructures et conditions de l’hébergement
7,6/10
Écoresponsabilité
Avis
6 mars 2023
Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en mars 2023
Réponse de Hotel Manager le 7 mars 2023
Dear Guest,Thank you for your feedback. Your observation is paramount to us. We are sorry that you did not have a pleasant experience during your stay. We take feedback from our guests seriously and we are sorry that your room didn't have the amenities you expected. We strive to provide the best experience for our guests and we apologize that we did not meet your expectations. We appreciate your kind words about our location, restaurant and the owner. We hope that you will give us the chance to make it up to you in the future. Request your understanding and continued patronage.Sincerely,Hotel Manager
8/10 Bien
MARIE-ISABELLE
Voyage en famille
5 déc. 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bien situé, proche à pied bus et métro
MARIE-ISABELLE
Séjour de 7 nuits en novembre 2021
Réponse de Hotel Manager le 7 déc. 2021
Chère Marie,
Merci pour votre récent séjour dans notre propriété. Nous apprécions vraiment les opinions de nos clients. Offrir à nos clients la meilleure hospitalité et la meilleure expérience possible a toujours été notre mission ! Je suis heureux de lire que vous avez passé un agréable moment lors de votre séjour parmi nous. J'ai hâte de vous revoir.
Sincèrement,
Directeur de l'hôtel
8/10 Bien
Voyageur vérifié
Voyage en famille
29 déc. 2019
Voyageur vérifié
Séjour de 1 nuit en décembre 2019
Réponse de Hotel Manager le 30 déc. 2019
Hello Guest,
Thanks for the stay and the feedback.
We have taken note of the concern areas you experienced.
You can expect a further improved stay next time.
Visit us again soon.
Sincerely,
Hotel Manager.
2/10 Horrible
Ikram
5 déc. 2019
Ikram
Séjour de 4 nuits en novembre 2019
Réponse de Hotel Manager le 10 sept. 2022
Dear Ikram,Thanks for your feedback and 2-star rating. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. You can expect a still better experience next time. Please visit us again. Sincerely, Hotel Manager
10/10 Excellent
Laura
11 sept. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bien
Laura
Séjour de 3 nuits en septembre 2019
Réponse de Hotel Manager le 24 oct. 2019
Dear Guest
Thank you for your stay at our hotel. I’m pleased that our clean hotel served as a perfect location to accommodate your needs. I'm so happy to see our staff's efforts helped in making your visit a memorable one. We feel proud when we get such reviews and motivates us to serve better. Look forward to welcoming you again.
Sincerely
Hotel Manager
10/10 Excellent
Voyageur vérifié
Voyage en groupe
7 sept. 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 1 nuit en septembre 2019
Réponse de Hotel Manager le 26 oct. 2019
Dear Guest,
Thank you for staying with us. We are thrilled to know you loved each and every aspect of your visit. It’s great to know that you were overwhelmed with the level of service, hospitality, and overall experience. All of us are looking forward to having you stay with us again
Sincerely,
Hotel Manager
8/10 Bien
Voyageur vérifié
13 août 2019
Les points forts : Propreté, personnel et service, confort de la chambre
Voyageur vérifié
Séjour de 5 nuits en août 2019
Réponse de Hotel Manager le 14 août 2019
Hello Guest,
Thanks for the stay at our hotel and the review with eight stars.
I sincerely hope that you liked the hotel and enjoyed the stay as there are no specific remarks.
It is really a matter of pride for our hotel and staff.
We shall serve you even better next time.
Please do visit us again.
Sincerely,
Hotel Manager
8/10 Bien
Franck
31 juil. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Franck
Séjour de 1 nuit en juillet 2019
Réponse de Hotel Manager le 31 juil. 2019
Hello Guest
Thanks for the stay at our hotel and the review with eight stars.
I sincerely hope that you liked the hotel and enjoyed the stay as there are no specific remarks.
It is really a matter of pride for our hotel and staff.
We shall serve you even better next time.
Please do visit us again.
Sincerely,
Hotel Manager
8/10 Bien
Elodie
4 juil. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Elodie
Séjour de 5 nuits en juin 2019
Réponse de Hotel Manager le 6 juil. 2019
Dear Guest,
Thanks so much for your very kind feedback. I sincerely appreciate your 8 out of 10 rating, and I am pleased you had a nice experience with us. Hope you will stay with us again soon. We will be here for you whenever you need us again.
Sincerely,
Hotel Manager
8/10 Bien
Voyageur vérifié
Voyage en famille
5 mai 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 4 nuits en avril 2019
Réponse de Hotel Manager le 8 mai 2019
Bonjour invité,
Merci pour le séjour et bons commentaires.
C'est vraiment encourageant.
Nous sommes fiers lorsque nous recevons de telles critiques et nous motivons à mieux servir.
Au plaisir de vous accueillir à nouveau.
Cordialement,
Directeur de l'hôtel.
8/10 Bien
Jimmy, Québec
4 nov. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Jimmy
Séjour de 4 nuits en octobre 2018
Réponse de Hotel Manager le 8 nov. 2018
Bonjour invité,
Merci d’avoir choisi le Best Western Hollywood Plaza Inn et de pouvoir vous servir.
Heureux de noter que vous avez aimé l'ensemble du séjour et féliciter le personnel ..
Nous sommes privilégiés de vous accueillir en tant qu'invité.
Nous avons hâte de vous revoir !!!
Cordialement,
Directeur de l'hôtel.
6/10 Satisfaisant
LEO
Voyage en famille
28 mai 2024
Les points forts : Personnel et service
LEO
Séjour de 5 nuits en mai 2024
4/10 Médiocre
Jonathan
26 mai 2024
Les points faibles : Propreté
Jonathan
Séjour de 1 nuit en mai 2024
Réponse de Hotel Manager le 28 mai 2024
Dear Jonathan,We're sorry to hear that your experience fell short of your expectations. If you're willing, we would appreciate any specific feedback or details about your stay that could help us improve. We value your input and hope to have the opportunity to provide you with a better experience in the future. Thank you for sharing your thoughts with us.Sincerely, Hotel Manager
10/10 Excellent
Genesis
Voyage en famille
26 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Genesis
Séjour de 1 nuit en mai 2024
Réponse de Hotel Manager le 27 mai 2024
Dear Genesis,We're thrilled to hear that our front desk staff made such a positive impression on you! Providing friendly and helpful service is a top priority for us, and we're delighted that our team exceeded your expectations. Thank you for your kind words, and we hope to welcome you back for another wonderful stay in the future!Sincerely, Hotel Manager
10/10 Excellent
Maria
26 mai 2024
Maria
Séjour de 1 nuit en mai 2024
Réponse de Hotel Manager le 27 mai 2024
Dear Maria,Thank you for the perfect rating! We're thrilled to hear that you had such a positive experience with us. If there's anything specific that made your stay exceptional or if you have any suggestions for improvement, please let us know. We appreciate your feedback and hope to have the opportunity to welcome you back for another fantastic stay in the future!Sincerely, Hotel Manager
8/10 Bien
juliette
Voyage en couple
23 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
juliette
Séjour de 1 nuit en mai 2024
Réponse de Hotel Manager le 24 mai 2024
Dear Juliette,Thank you for your positive review! We're delighted to hear that you had a great overall experience with us. Your satisfaction is our top priority, and we're thrilled to have met your expectations. We look forward to welcoming you back for another fantastic stay in the future!Sincerely, Hotel Manager
10/10 Excellent
KATHERINE, Chino Hills
22 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
KATHERINE
Séjour de 1 nuit en mai 2024
Réponse de Hotel Manager le 24 mai 2024
Dear KATHERINE,Thank you for your review! We're delighted to hear that you had a perfect stay at our hotel. Providing exceptional experiences for our guests is our ultimate goal, and we're thrilled that we succeeded in meeting your expectations. Your satisfaction means everything to us and we look forward to your return for another unforgettable stay!Sincerely, Hotel Manager
8/10 Bien
Paul, Harmony
21 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Paul
Séjour de 5 nuits en mai 2024
Réponse de Hotel Manager le 23 mai 2024
Dear Paul,Thank you for your rating! We're glad to see you had a positive experience overall. Your feedback is important to us, and if there’s anything specific we can improve to earn that extra star, please let us know. We look forward to welcoming you back soon!Sincerely, Hotel Manager
8/10 Bien
Bianca
Voyage en famille
21 mai 2024
Les points forts : Propreté, personnel et service, équipements
Bianca
Séjour de 3 nuits en mai 2024
Réponse de Hotel Manager le 21 mai 2024
Dear Bianca,Thank you for sharing your feedback with us. We're glad to hear that you found our staff attentive and friendly, and that you appreciated the cleanliness of our rooms and facilities. We apologize for any confusion regarding the parking fee and regret any inconvenience it may have caused. Your comments about the need for upgrades are duly noted, and we will take them into consideration as we work to improve our property. We hope to have the opportunity to welcome you back in the future.Sincerely, Hotel Manager
8/10 Bien
John
Voyage en groupe
20 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
John
Séjour de 2 nuits en mai 2024
Réponse de Hotel Manager le 21 mai 2024
Dear John,Thank you for your feedback. We're glad to hear that you found our inn to be nice overall, despite any discrepancies between the pictures and the actual property. We apologize for any confusion or disappointment this may have caused. Your comments are valuable to us, and we'll take them into account to ensure a more accurate representation in the future. We appreciate your understanding and hope to welcome you back for an even better experience.Sincerely, Hotel Manager
10/10 Excellent
Elizabeth
Voyage en groupe
14 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Elizabeth
Séjour de 3 nuits en mai 2024
Réponse de Hotel Manager le 15 mai 2024
Dear Elizabeth,Hello! We're delighted to hear that our hotel's proximity to attractions, ample parking, and well-equipped, clean rooms met your needs during your stay. Your satisfaction is our top priority, and we're thrilled you had a positive experience with us. Thank you for choosing to stay with us, and we look forward to welcoming you back on your next visit!Sincerely, Hotel Manager
10/10 Excellent
Cynthia
14 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Cynthia
Séjour de 1 nuit en mai 2024
Réponse de Hotel Manager le 16 mai 2024
Dear Cynthia,We appreciate your stay and the glowing perfect feedback! Your positive rating truly motivate us to excel. It's a source of pride for us and drives us to continuously improve our services. We eagerly await the opportunity to host you again in the future.Sincerely, Hotel Manager
10/10 Excellent
anj
Voyage en couple
13 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
anj
Séjour de 1 nuit en mai 2024
Réponse de Hotel Manager le 14 mai 2024
Dear Anj,Thank you for your positive feedback! We're delighted to hear that your experience was great and that our front desk staff was friendly and accommodating. We'll make sure to pass along your kind words to them. We appreciate your support and look forward to welcoming you back!Sincerely, Hotel Manager
10/10 Excellent
Cathy, Bishop
11 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Cathy
Séjour de 1 nuit en mai 2024
Réponse de Hotel Manager le 13 mai 2024
Dear Cathy,Hello! We're thrilled to hear that our location made attending the Hollywood Bowl convenient for you and that you found our staff to be wonderful. Providing a seamless and enjoyable experience for our guests is our top priority. Thank you for choosing our property, and we hope to welcome you back for another wonderful stay in the future!Sincerely, Hotel Manager
8/10 Bien
Stanislav, Bishkek
Voyage en famille
6 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stanislav
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 7 mai 2024
Dear Stanislav,Thank you for your feedback and for sharing that you had a nice stay, rating us 4 out of 5. We're delighted to hear that you enjoyed your time with us. Your satisfaction is essential, and we appreciate your support. If there are any specific areas where we can further enhance your experience and potentially earn that extra point in the future, please feel free to let us know. We're grateful for your visit and hope to welcome you back for another enjoyable stay. Thank you for choosing us!Sincerely, Hotel Manager
10/10 Excellent
Jasmine Kiraye
Voyage en famille avec de jeunes enfants
3 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jasmine Kiraye
Séjour de 2 nuits en avril 2024
Réponse de Hotel Manager le 4 mai 2024
Dear Jasmine Kiraye,Thank you for taking the time to share such a detailed review of your stay with us! We're thrilled to hear that you appreciated our tucked-away parking and felt safe during your time with us. It's fantastic to know that our staff, especially our cleaning team, left a positive impression on you with their friendliness and dedication to going above and beyond. We're glad to hear that despite the dated appearance of the rooms, you found them to be clean and that all amenities worked well. It's great to hear that our location was convenient for your needs, with easy access to Hollywood attractions and transportation options. We appreciate your feedback regarding the onsite Mexican restaurant and the separate billing system, as well as the information about early check-in procedures. Your observation about the pool area is duly noted, and we'll ensure the safety and comfort of all our guests. We're delighted that you found the price fair for the value provided and that you would choose to stay with us again in the future. We look forward to welcoming you back!Sincerely, Hotel Manager
8/10 Bien
Stephen
Voyage en couple
3 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stephen
Séjour de 1 nuit en mai 2024
Réponse de Hotel Manager le 4 mai 2024
Dear Stephen,Thank you for sharing your feedback with us on Expedia! We're glad to hear that you found your room to be very clean and relatively quiet during your stay. We apologize for any inconvenience caused by street noise and the trash truck pick-up. Your comments regarding the parking situation are duly noted, and we'll explore ways to improve this aspect of our service. We're pleased that our staff provided you with excellent service, and we're glad you enjoyed dining at our Mexican restaurant. We're happy to provide the convenience of an elevator for our guests. Thank you for choosing to stay with us, and we hope to welcome you back in the future!Sincerely, Hotel Manager
10/10 Excellent
Brooklynn
Voyage en couple
2 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Brooklynn
Séjour de 1 nuit en mai 2024
Réponse de Hotel Manager le 3 mai 2024
Dear Brooklynn,Thank you for your wonderful review! We're thrilled to hear that our location was perfect for visiting popular attractions like the Hollywood Bowl, Hollywood Blvd, and the Walk of Fame. It's great to know that our staff was friendly, helpful, and welcoming during your stay. We strive to provide exceptional service and a convenient location for our guests. Your perfect rating means a lot to us, and we appreciate your kind words. We hope to have the opportunity to welcome you back for another great stay in the future.Sincerely, Hotel Manager
10/10 Excellent
Mandy
Voyage en famille, Voyage en groupe, Voyage en couple
22 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Mandy
Séjour de 2 nuits en avril 2024
Réponse de Hotel Manager le 22 avr. 2024
Dear Mandy,Thank you for your glowing perfect rating and for sharing your positive experience! We're thrilled to hear that you love our hotel and that it's your go-to choice when visiting Hollywood. Providing a clean environment, courteous staff, and a convenient location is what we aim for, and we're delighted that we could meet your expectations. Your recommendation means a lot to us, and we're grateful for your continued support. We can't wait to welcome you back for another amazing trip!Sincerely, Hotel Manager
10/10 Excellent
IYHALI ALEJANDRA
Voyage en famille
18 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
IYHALI ALEJANDRA
Séjour de 2 nuits en mars 2024
Réponse de Hotel Manager le 19 avr. 2024
Dear IYHALI ALEJANDRA,Thank you for sharing your experience! We're thrilled to hear that you enjoyed the quiet and pleasant atmosphere of our hotel, as well as its convenient proximity to the Walk of Fame and Universal Studios. We aim to provide a comfortable and convenient stay for our guests, and we're glad we succeeded with you. We hope to welcome you back for another enjoyable visit soon!Sincerely, Hotel Manager
8/10 Bien
Viktoriia
Voyage en couple
18 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Viktoriia
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 18 avr. 2024
Dear Viktoriia,We appreciate your feedback and are glad to hear that you found our hotel to be a good value for the price. Your satisfaction is important to us, and we're committed to providing a comfortable and enjoyable experience for all our guests. We hope to welcome you back again in the future!Sincerely, Hotel Manager
6/10 Satisfaisant
dennis
Voyage en couple
13 avr. 2024
Les points forts : Propreté et personnel et service
dennis
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 15 avr. 2024
Dear Dennis,Thank you for taking the time to share your experience with us. We're pleased to hear that our convenient location and friendly staff made your stay enjoyable. We apologize for any inconvenience caused by the noise from the street and the dated appearance of the hotel. Your feedback is valuable to us, and we will use it to continue improving our facilities. We're glad you found our on-site restaurant to be enjoyable. We appreciate your understanding and hope to have the opportunity to welcome you back for a better experience in the future.Sincerely,Hotel Manager
10/10 Excellent
Andrea
Voyage en famille
12 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Andrea
Séjour de 2 nuits en avril 2024
Réponse de Hotel Manager le 13 avr. 2024
Dear Andrea,Thank you for your glowing review! We're thrilled to hear that your stay with us exceeded expectations. Our team takes great pride in providing exceptional service, maintaining cleanliness, and ensuring convenience for our guests. We look forward to welcoming you back for another fantastic experience in Hollywood!Sincerely, Hotel Manager
10/10 Excellent
Pamela
Voyage en famille avec de jeunes enfants
12 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Pamela
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 12 avr. 2024
Dear Pamela,Thank you for the stellar review! We're delighted to hear that you had a fantastic experience during your stay with us. If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back soon!Sincerely, Hotel Manager
6/10 Satisfaisant
Francisco
10 avr. 2024
Les points faibles : Propreté
Francisco
Séjour de 1 nuit en mars 2024
Réponse de Hotel Manager le 11 avr. 2024
Dear Francisco,Thank you for your feedback and for rating us 3/5. We appreciate your honesty and value your opinion. We apologize if we did not fully meet your expectations during your visit. We would love to know more about your experience and what we can do to improve. If you have any specific feedback or suggestions, please feel free to share them with us. Your input will help us identify areas where we can make necessary changes and enhancements. We strive to provide the best possible service to our guests, and we are committed to continually improving our offerings. We hope to have the opportunity to better serve you in the future and provide you with a more enjoyable experience. Thank you for choosing our establishment, and we hope to have the chance to exceed your expectations in the future.Sincerely, Hotel Manager
10/10 Excellent
armando rene
Voyage en famille
9 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
armando rene
Séjour de 2 nuits en mars 2024
Réponse de Hotel Manager le 10 avr. 2024
Dear Armando Rene,We're delighted to hear that you enjoyed your stay with us and found our location convenient for exploring the Walk of Stars and the Chinese Theater! Thank you for taking the time to share your positive feedback. We hope to have the pleasure of welcoming you back for another excellent stay in the future!Sincerely, Hotel Manager
6/10 Satisfaisant
Ben
Voyage en famille avec de jeunes enfants
8 avr. 2024
Les points forts : Propreté, personnel et service, équipements
Ben
Séjour de 5 nuits en avril 2024
Réponse de Hotel Manager le 9 avr. 2024
Dear Ben,We apologize for the inconvenience you experienced during your stay. Your safety and comfort are our top priorities, and we regret falling short of meeting your expectations regarding noise levels and security. Your feedback is valuable, and we'll take steps to address these concerns promptly. Thank you for bringing this to our attention.Sincerely, Hotel Manager
10/10 Excellent
Andrea M.
Voyage en famille
6 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Andrea M.
Séjour de 3 nuits en avril 2024
Réponse de Hotel Manager le 8 avr. 2024
Dear Andrea M,Thank you so much for your fantastic review! We're thrilled to hear that you had a wonderful experience at our hotel and that you found our price reasonable, staff exceptionally kind and accommodating, and housekeeping staff superb. It's fantastic that you enjoyed our great location and found our parking convenient. Your kind words mean a lot to us, and we truly appreciate your recommendation. We look forward to welcoming you back for another awesome stay in the future!Sincerely, Hotel Manager
10/10 Excellent
Jennifer, San Diego
3 avr. 2024
Jennifer
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 4 avr. 2024
Dear Jennifer,We are delighted to hear that you enjoyed your stay with us. We pride ourselves on providing exceptional service, and your feedback tells us that we are meeting our goals. Thank you for taking the time to share your positive rating with us. We look forward to hosting you again soon.Sincerely, Hotel Manager
10/10 Excellent
Gabriel
Voyage en famille
1 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Gabriel
Séjour de 2 nuits en mars 2024
Réponse de Hotel Manager le 2 avr. 2024
Dear Gabriel,Thank you for your positive feedback! We're glad to hear that you found your stay to be really nice. Your satisfaction is important to us, and we hope to welcome you back for another enjoyable experience in the future!Sincerely, Hotel Manager
6/10 Satisfaisant
Kelly
Voyage en famille avec de jeunes enfants
26 mars 2024
Kelly
Séjour de 2 nuits en mars 2024
Réponse de Hotel Manager le 27 mars 2024
Dear Kelly,Thank you for your feedback. We apologize for the inconvenience caused by the noise from traffic during your stay. Your comfort is important to us, and we regret that this aspect of your experience fell short of your expectations. We will review your comments with our team to explore ways to minimize noise disturbances in the future. We appreciate your feedback and hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager
6/10 Satisfaisant
Luis Fernando
Voyage en famille
25 mars 2024
Luis Fernando
Séjour de 2 nuits en mars 2024
Réponse de Hotel Manager le 26 mars 2024
Dear Luis Fernando,We apologize for any lack of quality you experienced during your stay. Your feedback is invaluable, and we take it seriously. We're committed to providing the highest standards of service and accommodations for all our guests. If there are specific areas where we fell short, please let us know so we can address them promptly. We hope to have the opportunity to make it right and regain your trust in the future.Sincerely, Hotel Manager
8/10 Bien
Carolyn
Voyage en famille
22 mars 2024
Les points faibles : Équipements
Carolyn
Séjour de 1 nuit en mars 2024
Réponse de Hotel Manager le 25 mars 2024
Dear Carolyn,Thank you for your feedback. We're glad to hear that you found our location convenient and had no issues with parking. We apologize for any inconvenience regarding the availability of extra blankets and complementary toiletries during your stay. Your comments are important to us, and we will address these areas for improvement with our team to ensure a more comfortable experience for our guests in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay.Sincerely, Hotel Manager
10/10 Excellent
Andrew
Voyage en couple
21 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Andrew
Séjour de 1 nuit en mars 2024
Réponse de Hotel Manager le 21 mars 2024
Dear Andrew,Thank you for your perfect rating and wonderful feedback! We're thrilled to hear that you had an excellent first-time experience with us. Providing top-notch service and immaculate rooms are our priorities, and we're delighted that we could exceed your expectations. We look forward to welcoming you back soon for another fantastic stay!Sincerely, Hotel Manager
10/10 Excellent
Amy Myers
Voyage en couple
19 mars 2024
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Amy Myers
Séjour de 1 nuit en mars 2024
Réponse de Hotel Manager le 19 mars 2024
Dear Amy Myers,Thank you for your feedback and for choosing to stay with us. We're glad to hear that you found our staff pleasantly nice. However, we're deeply sorry to hear about the unfortunate incident with your husband's phone. Your safety and security are our top priorities, and we'll take steps to ensure a safer environment for our guests. We appreciate your understanding and hope to welcome you back for a better experience in the future. If there's anything we can assist you with, please don't hesitate to reach out.Sincerely, Hotel Manager
10/10 Excellent
Vanessa
Voyage en famille avec de jeunes enfants
18 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Vanessa
Séjour de 1 nuit en mars 2024
Réponse de Hotel Manager le 18 mars 2024
Dear Vanessa,Thank you for your glowing review! We're thrilled to hear that our staff went above and beyond to assist you and your daughter. Ensuring our guests have a memorable and enjoyable stay is our top priority. We appreciate your kind words and look forward to welcoming you back soon!Sincerely, Hotel Manager
8/10 Bien
sonia
Voyage en famille
17 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
sonia
Séjour de 2 nuits en mars 2024
Réponse de Hotel Manager le 18 mars 2024
Dear Sonia,Thank you for sharing your experience with us! We're glad to hear that you enjoyed your stay overall. We apologize for the inconvenience caused by the parking situation. We'll address this issue to ensure a smoother experience for our guests in the future. We hope to welcome you back soon!Sincerely, Hotel Manager
8/10 Bien
VIVIAN, VANCOUVER
17 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
VIVIAN
Séjour de 2 nuits en mars 2024
Réponse de Hotel Manager le 18 mars 2024
Dear VIVIAN,Thank you for your review! We're delighted to hear that your stay was enjoyable and that our check-in staff left a positive impression. Your feedback is valuable to us, and we appreciate you taking the time to share your experience. We look forward to welcoming you back soon!Sincerely, Hotel Manager
2/10 Horrible
Alexia
16 mars 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Alexia
Séjour de 2 nuits en mars 2024
Réponse de Hotel Manager le 18 mars 2024
Dear Alexia,Thank you for choosing to stay at our property. We were sorry to hear that your stay did not meet your expectations, and we would like to know more about what events transpired during your stay that made it less than ideal. We take guest feedback seriously and use it to improve our services, so your insights are valuable to us. Please know that we appreciate your feedback and will take appropriate actions to ensure that we avoid a similar occurrence in the future. We request your understanding and consideration to give us another opportunity to serve you better.Sincerely, Hotel Manager
6/10 Satisfaisant
Mercedes, Glennallen
Voyage en famille avec de jeunes enfants, Voyage en famille
11 mars 2024
Les points forts : Personnel et service
Les points faibles : Équipements
Mercedes
Séjour de 2 nuits en février 2024
Réponse de Hotel Manager le 12 mars 2024
Dear Mercedes,We apologize for your experience and appreciate your feedback. We strive to create a welcoming environment for all guests. Rest assured, we prioritize safety and are reviewing our policies to ensure a comfortable stay for families. Your concerns will be addressed promptly. Thank you for bringing this to our attention. We hope that you will give us another chance by visiting again soon.Sincerely, Hotel Manager