Thank you.

I disagree with the guest's description of the property. The guest did not pay (even close to) USD $275/night and Expedia can verify. The guest claimed there was discomfort at the time of leaving and host paid her cash USD $50 which she agreed (through her daughter as she did not speak English) as adequate compensation. It is improper to get compensated from host, from Expedia and then give bad review,

I agree that rooms in Hollywood Hills are expensive. We typically serve coffee, tea, juice, bread, muffin, bagles, fruits, cheese and ham. We hate to see our guests go hungry. We even ask guests what they would prefer for breakfast, and given time, we make sure that they get it. Next time, please let us serve you what you would like to eat, and in quantities you like.

Thank you, Rochelle. We are glad that we met your expectation. We look forward to more visits from your family as we are a stone's throw from many exciting places to visit in Los Angeles: Universal Studios, Hollywood Bowl, Warner Studios, Griffith Park, Zoo.

Thank you. Please visit us again.

Thank you Linda for appreciating the benefits of our lodging. Please visit us again.

Josefina. What exactly was the problem? Just giving 1 out of 5 rating based on discretion (not facts) means you were having a bad day and wanted to take it on us. Shame on you.

Arvind. Thank you. Please visit us again.

You expect great customer service from every lodging. You paid for your stay. Why shouldn't you get it? Glad, we met your expectation.

Thank you, Roberto. Every time you come to our lodging, he will be treated as a king. Please visit us again.

Thank you David. Please visit us again.

Abel. Thank you for selecting our lodging and giving us a wonderful. Please, please visit us again.

Thank you Adora. We enjoyed hosting you, and look forward to hosting you more often.

Thank you, Parth for giving us the opportunity to host you. Since you liked our B&B, please visit us again.

Since you like my omelet, here is the recipe:4 eggs, 2 slices of Kraft cheese, onion, tomatoes. No salt, no pepper. When are you coming back?

Juivin. We enjoyed hosting you. Thank you for your wonderful review. Please visit us again.

Guest rented the two-bedroom garden suite for Friday November 3. The base rent was 215 for two guests. Since she had five people she paid 280 before tax and 330.60 after tax and it turned out to be about 462 (Canadian). The price also includes wifi, parking and breakfast. No lodging with a rating of 7.8 and walking distance from Universal Studios offers a two-bedroom for 280 for a Friday night for five people to stay. The room is next to the garden. The garden and deck are common area for all guests to enjoy, not just her group. The problem started when the maintenance person came to paint the deck at 9:30 am. Drea’s husband was basking in the sun and seeing the maintenance guy went inside the suite. They left about 11:00 am (normal checkout time), and Drea complained at checkout how her husband was furious for not being able to use the deck for another hour-and-half (9:30 to 11:00). I reminded Drea that they had checked in at 11:00 am when the normal check-in time was 4:00 pm so she cannot complain about 1.5 hour loss of usage of common area. Then she complained about hot water, and I explained that we have anti-scolding device in the shower that takes a minute or two for hot water to come – it does not take 10 minutes. In the US anti-scolding devices are used in shower to prevent getting burnt by hot water. Then she complained about mold. I explained to her that it was more the color of the tile than mold. In the review she is complaining about an elderly guest wearing baggy pants. She is absolutely lying about pants being half down (this review must be removed by Expedia). She is absolutely lying about checking out 2 to 2.5 hours before check-out time. She is lying about extra charges. I was never rude to her. She got actual possession of the suite at 11:00 am and freshened up before going to Universal Studios – not just dropped baggage. I did not tell them not to use the deck. I was at the property from her check-in to checkout. She is a pathological liar. While we did everything for the guest to have a good time, the guest is giving review full of lies to hurt our business.

Miguel. If you liked everything this lodging has to offer, why are you giving us a rating of 3 out of 5? People give such rating to a lodging they don't like. So, please do not come back.

Thank you William for giving us the opportunity to host you. Please visit us again.

Thank you Doctor, for your wonderful diagnosis and assessment. When is the next visit.

Thank you Joanna for your beautiful, encouraging and kind words. Please visit us again.

We are fortunate to be located so close to Universal Studios, and even more fortunate to have you as our guest. Please visit us again.

Tammy, you love to complain, even when it is your own fault. Nobody asked you to book through Hotels.com. It was your choice. We are not even listed there. They got the listing from Expedia whose subsidiary they are. Hotels.com provide real time availability and pricing but not contact number. They update the phone number once in a few months. You are conveniently hiding the fact that you shopped around and comparable places were charging 50 to 75% higher than the 179 (including tax) that you paid for a Saturday night stay. And our price includes wifi, parking and breakfast, while others don't. But "last option" implies we beat all other places. You love to exaggerate things: (1) It is a 10-minute walk to Universal Studios - not 40-minute. (2) Your husband called me 21 minutes after we got the reservation notification by email to say that you would come at 1:00 am, while you claim it took you more than an hour to locate my phone number. Why are you discouraging guests from selecting our lodging? If you want to hit under the belt, do not target us as we are not your family members.

Wish you had better than fine experience.

You came between 1 and 2 am (after midnight) and did not have the courtesy to inform us of your late arrival until I contacted you at 10 pm. What makes you think it was our pet spider? Normally people thank me for keeping awake that late for in-person check-in. Instead you are giving us a horrible review. Pathetic.

You came on August 25. Your review is dated September 25. You took down notes and after a month you wanted to be vindictive? Every bed we provide has a jersey (fitted) sheet and a flat sheet (between comforter and fitted sheet). I simply do not believe you.

We are so fortunate to have you as our guest. You brought the best out of us. Please visit us again.

Victor. Glad you liked our lodging and our services. We look forward to your next arrival.

Ian. It was our honor to be your host that brought the best out of us. Please visit us again.

Oliver. Thank you for selecting and staying at our lodging. Please visit us again.

The carpet in all the rooms were professionally cleaned last week. And nobody tried to stop you from using the second bedroom. You got a two-bedroom suite for a price that comparable lodgings charge for one-bedroom. What exactly were you expecting? Do you know how expensive Hollywood Hills is? I simply think you should have stayed home and did us a favor.

Fernando. Thank you. Wish everything was up to standard, and you just happen to be stingy with grades.

We feel so fortunate to have you as our guest. Please give us the pleasure to host you again and again.

Thank you, Dhanapal. When is the next time you are coming?

This is a revenge review. Guest reserved and paid for a party of three for two nights, but only two showed up. Guest had bad experience at Universal, and cut short their trip. Guest wanted refund for second night claiming the PREVIOUS night's check-in experience was bad. Unable to get refund, she gives bad review. Our lodging is not TERRIBLE. It is the guest that is TERRIBLE.

Thank you, Phillip for selecting our lodging. Summer is busy season and our parking spaces fill-up. But we assure you that you will get one parking spot for free per room. Please visit us again.

Thank you, Bertha. It was our pleasure to host you. Please visit us again.

Gissel. Breakfast is included as we are a bed and breakfast. For some reason, this year guests are skipping breakfast and rushing to Universal Studios. For people that are in a rush, we typically have coffee, juice, fruits and pastries.

Thank you, Scott. If the guest is happy, we are delighted. Please visit us again.

Thanks to you Abraham. May more guests like you visit our lodging.

Thank you.

Antonio. We are very pleased to meet your expectation when you visited our bed-and-breakfast. Please visit us again.

Raven. Thank you for selecting our lodging. Though our normal check-in time is 4 PM (PST), we let our guests check-in as soon as the rooms become available. Some guests have come in the early hours after midnight. We believe no lodging can give hard time to a guest checking in late. Please visit us again.