We apologize for any issues you experienced in communicating with a member of our team, as well as any personal touch you found lacking. We are sorry for any issues you encountered during your stay. We are committed to providing exceptional customer service, and we will follow up with the appropriate parties to ensure our service standards are fully met. We also appreciate our guests' preferences as a means to improve and we have forwarded your comments along to our property management to consider and rectify the issues. We truly hope to have the opportunity to impress you in the future.

We appreciate you submitting your feedback, Brian! Our goal is to be as transparent with our listings as possible and provide accurate and current photos, amenities lists, and descriptions so that guests may make an informed choice about what they are paying for and make the right decision for their needs. Thanks for staying with us and we hope for another opportunity to impress you with a much more enjoyable stay!

Hi Angelina, Thank you for taking the time to leave this review and helpful feedback! We’re so happy to hear that you had a great stay with us right on the beach. Please let us assure you that we will have the local team address the sand in the rug and forward your comment regarding the bed to the homeowner. Next time, remember our 24/7 guest hotline is always available to call with any issues that may come up. We want to make sure you’re as comfortable as you can be during your stay. By the way, you were stellar guests, and we can’t wait to have you stay with us again!

Hi Becky, Thank you for taking the time to leave us this feedback, and we’re so sorry to hear your experience with us was not as great as it should have been. Please know that we’ve since followed up on everything you've mentioned and will make sure any outstanding cleanliness and maintenance issues are resolved. Thanks again for bringing these important issues to light, as it’s feedback like this that really makes a difference in how we move forward in offering the best service we possibly can to our guests and keeping our properties in perfect shape. If there is anything else we can do for you, please reach out to our 24/7 guest hotline and let us know.

Hi Holli, Thank you for taking the time to share your experience with us. We’re thrilled to hear you had a great stay and hope that you made yourselves right at home. Please let us assure you that we value your feedback, and your concerns have been passed along to the homeowner for consideration. You were perfect guests, and we cannot wait to host you again.

Hi April, Thank you for leaving this review, and we’re happy to hear that you had a great stay at our place. That being said, we do apologize for the issues you encountered during your stay with us. We wish we had known at the time so that we could have helped out then. Our 24/7 guest hotline is always available if anything ever comes up while staying at one of our properties. Please know that we’ve since replaced the coffee machine, spoken with our housekeeping team to ensure the home is thoroughly cleaned, and we are following up with our local team to address your concern with the chair lounger on the porch for our future guests. Thanks again for bringing these important issues to light, as it’s feedback like this that really makes a difference in how we move forward in offering the best service we possibly can to our guests and keeping our properties in perfect shape. By the way, you were perfect guests, and we appreciate you treating our place as if it were your own.

Karen, we hope that you had a good stay overall, although we're sorry to hear that certain aspects did not meet expectations. The homeowner has addressed the issue with the pool, with their local management company to ensure that it will not affect future guests. They are also working diligently to rectify your other concerns and appreciate your suggestions for improvement. We understand that the owner went to generous measures to compensate for the issues you experienced, but we're sorry if we were unable to come to an agreeable solution. Best, the Evolve Team