Hello Nadine, Thank you for taking out time in leaving us a feedback. We appreciate your input, and we understand that personal preference may vary in regards to the amenities provided in hotel. We apologize for any inconvenience you experienced due to the absence of washcloths during your stay at our hotel.We appreciate your feedback and hope that your overall experience at the hotel was enjoyable. We aim to provide the best possible experience for our guests, and guest feedback is instrumental in helping us improve our services. Thank you for choosing our hotel, and we hope to welcome you back in the future.Regards, Nora E.- Front Office

Hello Denis,We very much appreciate your comments regarding your stay at the Novotel London Greenwich. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Regards,NOra E.- Front Office

Hello Mohammed,Thank you for the feedback. We are happy to learn that the location was ideal for you during your stay. However, we are sorry you had some minor inconveniences. At Novotel, we strive to provide superior service and experience for every customer; therefore, our reception is opened 24/7 and we would be happy to accomodate any issues you have in order to prevent future occurrences.Thank you once again for the review and we do hope to welcome you back to the hotel where we hope your next visit will be more pleasant than your last. Kind regards, Nora E.- Front Team Member

Dear GuestJust wanted to thank you for such an awesome review! I am extremely excited to hear that your stay was memorable with us and the location worked for you. I'll be sure to share your feedback with the rest of the teams.We are currently in the process of renovating the hotel and look forward to seeing you again where hopefully you will be able to see an improvement in this aspect of your stay. Sincerely,George Lavery front Of House

Dear Ms Alexandra Thank you for choosing Novotel London Greenwich. I'm really glad that you enjoy your stay with us. We thank you once again for your patronage and we look forward to welcoming you back in the very near future. Regards Fabio Rodrigues Guest Relations Officer

Dear Guest , Thank you so much for choosing to stay at [Hotel Name] and for sharing your wonderful feedback with us! We are absolutely thrilled to hear that you had such a fantastic experience during your recent stay.It's fantastic to know that our hotel's location near public transport met your needs perfectly. We're also delighted that you enjoyed dining at our little restaurant and that you found it to be a pleasant addition to your stay.Furthermore, receiving a free upgrade to an executive suite must have been a delightful surprise! We're thrilled that we were able to enhance your experience with this gesture.Your recommendation means the world to us, and we truly appreciate your kind words. Providing exceptional service and creating memorable experiences for our guests is our top priority, and it's incredibly rewarding to hear that we succeeded in doing so during your visit.We hope to have the pleasure of welcoming you back to [Hotel Name] in the future for another outstanding stay. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know.Thank you once again for your glowing review and recommendation. We can't wait to see you again soon!Warm regards,

Dear guest , Thank you so much for your positive review! We're thrilled to hear that you enjoyed your stay with us and that our executive room met your expectations. It's fantastic to know that you appreciated the design of our hotel and found the foyer to be excellent. We strive to provide our guests with a memorable experience, and we're delighted that we succeeded during your visit. We look forward to welcoming you back on your next trip! Novotel Front office team leader

Dear Delia,Warm Greetings of the Day!Thank you for sharing your feedback with us! We're delighted to hear that you had a positive experience during your stay and that you enjoyed the feel of our pillows. Providing a comfortable and restful experience for our guests is important to us, and we're thrilled that we could contribute to your overall satisfaction.If there's anything else you'd like to share or if you have any further suggestions, please feel free to reach out to us. We look forward to welcoming you back for another great stay in the future!Warm Regards,Merina ManandharFront Office Team MemberNovotel London Greenwich

Sehr geehrte Familie Vielen Dank, dass Sie sich die Zeit genommen haben, um Ihre Erfahrungen während Ihres Aufenthalts bei uns zu teilen. Es freut uns zu hören, dass unsere zentrale Lage direkt am Bahnhof für Sie als Familie mit zwei Kindern von 11 und 14 Jahren ideal war und Sie sich von der Nähe zu Restaurants, Cafés, Pubs und dem Park sowie der Themse positiv beeindruckt haben.Wir bedauern, dass Sie mit einigen Aspekten Ihres Zimmers nicht vollständig zufrieden waren. Wir nehmen Ihr Feedback zur Kenntnis und werden prüfen, wie wir unseren Gästen mit Toiletten für mehr Komfort entgegenkommen können.Es freut uns, dass Sie unser Frühstücksbuffet als ausreichend empfunden haben, obwohl wir verstehen, dass eine tägliche Variation wünschenswert ist. Ihre Anmerkung bezüglich der Matratze werden wir gerne an unser Team weitergeben, da es uns wichtig ist, dass unsere Gäste einen erholsamen Schlaf genießen können.Wir danken Ihnen nochmals für Ihre Rückmeldung und hoffen, Sie bald wieder bei uns begrüßen zu dürfen, um Ihnen einen noch angenehmeren Aufenthalt bieten zu können.

Dear Guest,Thank you so much for taking the time to share your wonderful experience at our hotel! We're thrilled to hear that you enjoyed your stay and that our team was able to exceed your expectations. Providing exceptional service and a comfortable environment for our guests is always our top priority, and it's fantastic to know that we hit the mark during your visit.It was a pleasure having you as our guest, and we hope to welcome you back for another fantastic stay in the future. If there's anything more we can do to enhance your experience next time, please don't hesitate to let us know.Thank you again for choosing to stay with us and for sharing your positive feedback. We can't wait to host you again soon!Warm regards,Alex RodriguesFront Office Team LeaderNovotel London Greenwich

Dear Guest,Thank you for your outstanding review and for awarding us a perfect rating! We're thrilled to hear that you had a fantastic experience with us. Your satisfaction is our top priority, and we look forward to welcoming you back for another wonderful stay.Best regards,Novotel Greenwich

Dear GuestThank you for awarding us a perfect score! We're thrilled to hear that you had a wonderful experience during your stay with us. Your satisfaction is our top priority, and we're grateful for your support. We can't wait to welcome you back for another fantastic stay!Best regards,NOVOTEL Greenwich

Thank you for your fantastic review! We're delighted to hear that you had a brilliant experience. We can't wait to welcome you back for another enjoyable stay

Thank you for your fantastic review! We're delighted to hear that you had a brilliant experience. We can't wait to welcome you back for another enjoyable stay.

Dear David,Thank you for taking the time to share your feedback on your recent 2-night stay with us. We're delighted to hear that you found our rooms clean and enjoyed the convenience of our location next to the train station, making your exploration of London more accessible.Your insights regarding the comfort of the beds are valuable, and we appreciate your honesty. We'll certainly take this into consideration as we strive to enhance our guests' overall comfort.It's wonderful to know that you enjoyed our coffee and croissants – we're glad they contributed positively to your experience. We're sorry you couldn't experience breakfast, but we hope that next time you stay with us, you'll have the opportunity to try it.We're thrilled that you explored the Cutty Sark and the surrounding areas, and we hope you had a fantastic time.Thank you once again for choosing to stay with us. We look forward to welcoming you back in the future and exceeding your expectations.Warm regards,Alex RodriguesFront Office Team LeaderNovotel London Greenwich

Dear Guest,Thank you so much for taking the time to share your feedback with us! We're thrilled to hear that you enjoyed your stay and found the room to be clean and comfortable. It's great to know that the infant cot met your needs and that our proximity to the stations was convenient for you.We appreciate your kind words and hope to have the pleasure of welcoming you back in the future. If there's anything specific you loved or any areas where we can improve, please don't hesitate to let us know.Safe travels and warm regards,Alex RodriguesFront Office Team LeaderNovotel London Greenwich

Dear Patricia,Thank you so much for taking the time to share your positive experience with us! We're delighted to hear that our hotel's location, cleanliness, and comfortable accommodations contributed to a great stay for you. It's always heartening to know that our friendly reception staff made a positive impression on our guests.We're also thrilled to learn that you enjoyed the wonderful meals during your stay. Our team works hard to provide a delightful dining experience, and we're glad it resonated with you.We appreciate your feedback about the room size, especially catering to three people. It's wonderful to know that the room met your expectations and added to the overall enjoyment of your stay.Your satisfaction is our priority, and we look forward to welcoming you back for another fantastic experience. If there's anything specific you'd like to share about your stay or if you have any suggestions for improvement, please feel free to let us know.Safe travels, and we hope to see you again soon!Warm regards,Alex RodriguesFront Office Team LeaderNovotel London Greenwich

Dear Kevin,Thank you for taking the time to share your feedback regarding your recent stay with us. We truly appreciate your input as it helps us to enhance the overall experience for our guests.We sincerely apologize for the issues you encountered during your stay. It is disheartening to learn that the service did not meet your expectations, and we regret any inconvenience caused by the temperature in your room. Our team is currently looking into the heating system to ensure it is functioning properly and effectively.We also apologize for the disturbance from the nearby train station and bars. We understand the importance of a peaceful environment for a good night's sleep. Please rest assured that we are exploring potential solutions to minimize external noise for our guests.Regarding the communication on checkout day, we apologize for any confusion. We will review our procedures to ensure a more proactive and accommodating approach in the future.Your feedback is invaluable to us, and we genuinely hope to have the opportunity to welcome you back, providing you with a more enjoyable and comfortable stay.Warm regards,Alex RodriguesNovotel London Greenwich

Dear John,Thank you for taking the time to share your feedback about your recent stay with us. We sincerely appreciate your valuable input as it helps us understand the guest experience and continually improve our services.At Novotel London Greenwich, we strive to create a comfortable and enjoyable environment for our guests, and your feedback is very important for us We genuinely value your input and hope to have the opportunity to welcome you back in the future.Warm regards,Alex RodriguesFront Office Team LeaderNovotel London Greenwich

Dear Daiva,Thank you so much for taking the time to share your wonderful review of your recent stay with us! We are thrilled to hear that you had a perfect 10/10 experience at our hotel.It's truly rewarding to know that our efforts to provide exceptional service and a comfortable environment have made your stay memorable. Our team works hard to ensure that every guest feels welcomed and has everything they need for a fantastic stay.We look forward to welcoming you back in the future and providing another outstanding stay. Thank you again for choosing our hotel.Warm regards,Alex RodriguesFront Office Team LeaderNovotel London Greenwich

Dear Willians,Thank you for taking the time to share your feedback on your recent stay with us. We appreciate your honest review.We're pleased to hear that you found our beds comfortable and enjoyed the convenient location with easy access to buses and trains. Your comfort and convenience are top priorities for us.We apologize for any inconvenience caused by the size and performance of the fridge in your room. We take your feedback seriously, and we will look into improving the refrigeration in that particular room to ensure a more satisfactory experience for our guests.We appreciate your constructive criticism, as it helps us identify areas for improvement. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.Thank you for choosing us, and we look forward to serving you again.Best regards,Alex RodriguesFront Office Team LeaderNovotel London Greenwich

Dear Kyle,Thank you so much for taking the time to share your feedback with us! We're thrilled to hear that your overall stay was great and that you found the accommodations super comfortable.Your suggestion about having milk and stirrers for tea is much appreciated, and we'll certainly take that into consideration for future improvements. We always aim to enhance our guests' experience, and your insights play a crucial role in helping us achieve that.We look forward to welcoming you back for another enjoyable stay. If there's anything else you'd like to share or if there are specific amenities you'd like to see in the future, please feel free to let us know.Safe travels, and we hope to see you again soon!Warm regards,Alex RodriguesFront Office Team LeaderNovotel London Greenwich

Dear Wayne,Thank you so much for taking the time to share your feedback regarding your recent stay with us. We are delighted to hear that you had a positive experience overall, and we truly appreciate your review.Your satisfaction is our top priority, and we are thrilled that you enjoyed your time at our hotel.If there are any specific details or suggestions you would like to share, please feel free to reach out to us. Your insights are invaluable as they help us continually improve and enhance the guest experience.Once again, thank you for choosing to stay with us, and we look forward to the opportunity of welcoming you back for another enjoyable stay.Warm regards,Alex RodriguesFront Office Team LeaderNovotel London Greenwich

Dear ClaireThank you so much for taking the time to share your feedback regarding your recent stay with us. We are delighted to hear that you had a positive experience overall, and we truly appreciate your reviewYour satisfaction is our top priority, and we are thrilled that you enjoyed your time at our hotel. Your insights are invaluable as they help us continually improve and enhance the guest experience.Once again, thank you for choosing to stay with us, and we look forward to the opportunity of welcoming you back for another enjoyable stay.Warm regards,Alex RodriguesFront Office Team LeaderNovotel London Greenwich

Dear Jill,Thank you so much for taking the time to share your feedback regarding your recent stay with us. We are delighted to hear that you had a positive experience overall, and we truly appreciate your review.Your satisfaction is our top priority, and we are thrilled that you enjoyed your time at our hotel. Your insights are invaluable as they help us continually improve and enhance the guest experience.Once again, thank you for choosing to stay with us, and we look forward to the opportunity of welcoming you back for another enjoyable stay.Warm regards,Alex RodriguesFront Office Team LeaderNovotel London Greenwich

Dear Matthew,Thank you so much for taking the time to share your feedback regarding your recent stay with us. We are delighted to hear that you had a positive experience overall, and we truly appreciate your rating.Your satisfaction is our top priority, and we are thrilled that you enjoyed your time at our hotel. Your insights are invaluable as they help us continually improve and enhance the guest experience.Once again, thank you for choosing to stay with us, and we look forward to the opportunity of welcoming you back for another enjoyable stay.Warm regards,Alex RodriguesFront Office Team LeaderNovotel London Greenwich

Dear Yusef,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Alex RodriguesFront Office Team LeaderNovotel London Greenwich

Dear Lisa,Thank you for taking the time to share your feedback on your recent stay at our hotel. We are delighted to hear that you enjoyed your experience.We appreciate your positive comments and are thrilled to know that you had a pleasant stay with us. Your satisfaction is our top priority, and it's always rewarding to receive positive feedback from our valued guests.Once again, thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Best regards,Alex RodriguesFront Office Team LeaderNovotel London Greenwich

Dear Stuart,Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you felt warmly welcomed, enjoyed a clean and comfortable room, and had a great breakfast during your stay.Our team strives to create a memorable and enjoyable experience for our guests, and it's rewarding to know that we were successful in making your time with us special.We truly appreciate your kind words and hope to have the pleasure of welcoming you back in the future. If there's anything specific you loved or any suggestions you have for improvement, please feel free to share. We value your feedback and look forward to exceeding your expectations on your next visit.Safe travels!Best regards,Alex RodriguesNovotel London Greenwich