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Avis sur Sonder St. John's Garden

3.5 out of 5
Sonder St. John's Garden
120 Saint John Street, London, England

Avis

5,8
Note des voyageurs de 10 (Excellent), d’après 9 avis sur 40." "
Note des voyageurs de 8 (Bien), d’après 5 avis sur 40." "
Note des voyageurs de 6 (Satisfaisant), d’après 11 avis sur 40." "
Note des voyageurs de 4 (Médiocre), d’après 3 avis sur 40." "
Note des voyageurs de 2 (Horrible), d’après 12 avis sur 40." "

6,8/10

Propreté

4,8/10

Personnel et service

5,6/10

Équipements

5,8/10

Infrastructures et conditions de l’hébergement

6,0/10

Écoresponsabilité

Avis

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté et confort de la chambre
Ce lieu était parfait pour moi
très très pratique tout ce fait online. le chek-in, les codes d accès, de wifi, y a toutes les informations. Y a suffisamment tout ce qu il faut dans la cuisine. la salle de bain pareil. et le lit est confortable et spacieux. Tout est en bonne état et propre. Le tout petit couac, un peu de bruit, les escaliers tout le long du mur de la chambre, on entend tout le passage (perso ça ne me dérange pas) la localisation est hyper pratique, la station farringdon, tellement pratique pour visiter. et à pieds c'est pas loin de shoredich et barbican, mon quartier favori.
Séjour de 5 nuits en août 2023

4/10 Médiocre

Paul

Voyage en couple
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
No lift, very tight stairway and hallway. 6 stories is a long way to climb with suitcase in a narrow stairway. Zero communication. No early check in or checkout unless you want to pay 25 gbp per hour. House keeping costs extra.
Séjour de 6 nuits en avril 2024
Réponse de Sonder le 14 mai 2024
Hi Paul, your feedback is appreciated. This property doesn't have an elevator, but we understand the trouble carrying suitcases upstairs. While we do not offer daily cleanings at this location, all guests can book on-demand housekeeping services. This ensures you can enjoy an uninterrupted and environmentally sustainable stay. We’re sorry if this was different than what you expected, and we’ll have our team review the listing details. Our team is available 24/7 via our app, call, text, or email for assistance.

8/10 Bien

Val

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
The room was spotless, and had nearly everything I needed. The room. I had needed somewhere to eat, I had to eat on the bed. On the plus side, the linen was spotless and the kitchenette was well equipped
Séjour de 3 nuits en mars 2024

6/10 Satisfaisant

José

Les points forts : Propreté
Séjour de 3 nuits en février 2024
Réponse de Sonder le 12 févr. 2024
Hi José, thank you for leaving a review. We’re sorry that you were unsatisfied with your stay, we’d love to hear more details about your experience. Please feel free to reach out to our 24/7 support team. We look forward to hearing from you soon.

2/10 Horrible

Jonathan

Voyage d’affaires
Les points faibles : Propreté et confort de la chambre
Séjour de 18 nuits en janvier 2024
Réponse de Sonder le 12 févr. 2024
Hi Jonathan, your honest feedback is appreciated. We’re sad to hear about your experience. We’d like to learn more about your stay to help us identify how we can improve for the future. Please reach out to our support team at any time.

10/10 Excellent

Mia

Séjour de 5 nuits en décembre 2023

2/10 Horrible

barie

Séjour de 1 nuit en novembre 2023
Réponse de Sonder le 12 déc. 2023
Hi Barie, your honest feedback is appreciated. We’re sad to hear about your experience. We’d like to learn more about your stay to help us identify how we can improve for the future. Please reach out to our support team at any time.

6/10 Satisfaisant

Stephen

Séjour de 3 nuits en novembre 2023

10/10 Excellent

Pia

Séjour de 3 nuits en novembre 2023
Réponse de Sonder le 8 déc. 2023
Hi Pia, we appreciate your review. It’s great to see you enjoyed your experience with us. We hope to see you again soon in one of our 40+ cities worldwide.

10/10 Excellent

Charlotte

Séjour de 5 nuits en novembre 2023
Réponse de Sonder le 8 déc. 2023
Hi Charlotte, thank you for staying with us and leaving a review. We’re thrilled to hear about your experience. We hope to host you again soon at one of our many locations around the globe.

2/10 Horrible

Karim

Séjour de 4 nuits en novembre 2023
Réponse de Sonder le 13 nov. 2023
Hi Karim, your feedback is appreciated. We're sorry to see your stay fall short of expectations and apologize for any issues you dealt with. We'd love to hear more about what we could've done better. Please feel free to reach out to us at any time.

8/10 Bien

Bente

Séjour de 3 nuits en octobre 2023

6/10 Satisfaisant

Luciano

Voyage en groupe
Les points forts : Propreté
Almost…
The location is excellent, & check in was super easy. Place was very clean, but… it was not the room I booked. The room I booked showed a washer in the pictures. Thus, I packed for my long trip expecting to do some laundry there. After using the app to communicate with someone from Sonders, it didn’t go anywhere. The room I booked was already occupied and they were trying to get me a room at another property. Not ideal because after 15 hours traveling I didn’t want to go somewhere else. I waited for an hour sitting on a chair for this possible relocation. I didn’t want to make myself comfortable because that room could be needed. After one hour without response I started the chat again and it seemed I had to explain everything again to a new person. I gave up and just did my laundry in the kitchen sink. Beyond that frustration, it was also hard to get good sleep. The room faces a very loud street. I’m used to city noise but that was a lot. Closing the window would help but the room would get too hot. The fan provided was basically useless and was almost as loud as the street. Lastly, there were sulfer smells that would come from the bathroom randomly regardless of whether the ventilation fan was on or not.
Séjour de 6 nuits en octobre 2023

6/10 Satisfaisant

Stef

Séjour de 4 nuits en octobre 2023
Réponse de Sonder le 13 oct. 2023
Hi Stef, thank you for leaving a review. We’re sorry that you were unsatisfied with your stay, we’d love to hear more details about your experience. Please feel free to reach out to our 24/7 support team. We look forward to hearing from you soon.

8/10 Bien

José Luis

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Buena opcion para ir a Londres viendo los precios que hay. Las habiataciones son pequeñas pero con todo lo necesario para pasar unos dias. La atención recibida tanto telematicamente por Arturo como presencial por Clara fueron excelentes. Recomiendo este alojamiento a toda persona que quiera ir a Londres y no dejarse el sueldo en ello. Hay una estación de metro cerca por lo que tienes Londres a tu alcance totalmente.
Séjour de 4 nuits en octobre 2023

8/10 Bien

Vivian

Les points forts : Confort de la chambre
God tur til London
Godt overnatningssted
Séjour de 3 nuits en octobre 2023

2/10 Horrible

Isabelle

Séjour de 1 nuit en octobre 2023
Réponse de Sonder le 11 oct. 2023
Hi Isabelle, your honest feedback is appreciated. We’re sad to hear about your experience. We’d like to learn more about your stay to help us identify how we can improve for the future. Please reach out to our support team at any time.

2/10 Horrible

Elad

Les points forts : Propreté
The worst hotel experience that we ever had.
No air conditioning in the room. There were 32 degrees Celsius over the day... No elevator. No reception. No one who speaks English in the hotel. We had problems. The only solution was to chat with a representative who gave a terrible service. We will never go back there again.
Séjour de 6 nuits en septembre 2023
Réponse de Sonder le 8 oct. 2023
Hi Elad, your feedback is important to us. We're sorry your stay was disappointing. We do our best to inform our guests that we don't have air conditioning, an elevator, or a front desk at this property, but we apologize if anything was unclear. We're sorry you had a difficult time with our online support team. You can also reach us over the phone if you prefer. If you decide to give us another try, we'd love to show you a better experience.

6/10 Satisfaisant

Voyageur vérifié

Les points faibles : Propreté et confort de la chambre
Séjour de 2 nuits en septembre 2023
Réponse de Sonder le 13 sept. 2023
Thank you for your feedback. We do our best to make every stay enjoyable, and we apologize for falling short here. We'll work to improve for the future. We hope to host you again and show you a better experience.

10/10 Excellent

Gustavo

Les points forts : Propreté et infrastructures et conditions de l’hébergement
T
Séjour de 3 nuits en août 2023

2/10 Horrible

Warwick

Séjour de 1 nuit en septembre 2023
Réponse de Sonder le 11 sept. 2023
Hi Warwick, thank you for leaving a review. We’re sorry your stay fell below expectations. We’d love to hear more details about your experience. Please feel free to reach out to our 24/7 support team. We look forward to hearing from you soon.

8/10 Bien

Jaime

Séjour de 2 nuits en septembre 2023

2/10 Horrible

Daniel

Voyage en couple
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Nie wieder Sonder! Abgewohnt, dreckig, kaputt und dafür unverschämt teuer. Angeblich sind die Zimmer so „billig“ weil du gegen Gebühr auf Abruf geputzt wird. Kostet dann 40 Pfund und ohne das bekommt man nicht mal neues Klopapier. Wasserdruck in der Dusche nicht vorhanden, Deckenlicht im Bad war defekt und wurde erst zwei TGe später repariert, Abfluss stinkt, Fenster ließen sich kaum öffnen (hatten ein Zimmer im Dachgeschoss)
Séjour de 7 nuits en août 2023

6/10 Satisfaisant

Tony

Voyage d’affaires
Les points forts : Propreté
Les points faibles : Confort de la chambre
Tiny. Just about ok for one person overnight
Room was very small and I kept banging my head on the light above the bed! Lots of utensils and crockery. Strangely no milk sachets to have with tea and no coffee at all despite a Nespresso coffee machine. No air con, and I couldn’t open the windows as it was so noisy on the street. They did have good Wi-Fi and Netflix
Séjour de 1 nuit en juillet 2023
Réponse de Sonder le 21 juil. 2023
Hi Tony, thanks for staying with us and providing a review. We're sorry your room fell short of expectations. We do our best to show all aspects of our spaces on our listings, but we apologize if anything was unclear. Please accept our apologies for the lack of coffee in your kitchen area. There should've been some. Please feel free to reach out to our support team 24/7 to get things like this delivered to your door. You can always reach us through our app, call, text, or email for help. If you decide to give us another try, we'd love to host you again at any of our 40+ locations worldwide.

6/10 Satisfaisant

Karina

Séjour de 4 nuits en juillet 2023
Réponse de Sonder le 11 juil. 2023
Hi Karina, thank you for leaving a review. We’re sorry that you were unsatisfied with your stay. We’d love to hear more details about your experience. Please feel free to reach out to our 24/7 support team. We look forward to hearing from you soon.

2/10 Horrible

Jerry

Séjour de 4 nuits en juin 2023
Réponse de Sonder le 13 juin 2023
Hi Jerry, your honest feedback is appreciated. We’re sad to hear about your experience. We’d like to learn more about your stay to help us identify how we can improve for the future. Please reach out to our support team at any time.

2/10 Horrible

Jeanette

Séjour de 1 nuit en mai 2023
Réponse de Sonder le 25 mai 2023
Hi Jeanette, your honest feedback is appreciated. We’re sad to hear about your experience. We’d like to learn more about your stay to help us identify how we can improve for the future. Please reach out to our support team at any time.

6/10 Satisfaisant

Hannah

Les points forts : Propreté
Séjour de 3 nuits en mai 2023
Réponse de Sonder le 23 mai 2023
Hi Hannah, thank you for leaving a review. We’re sorry that you were unsatisfied with your stay, we’d love to hear more details about your experience. Please feel free to reach out to our 24/7 support team. We look forward to hearing from you soon.

10/10 Excellent

MISS JANET ANN

Séjour de 1 nuit en mai 2023
Réponse de Sonder le 24 mai 2023
Hi Miss Janet, thank you for your kind review. We’re glad you enjoyed your stay, and we can’t wait to host you again.

6/10 Satisfaisant

ANUPAMA

Séjour de 5 nuits en février 2023
Réponse de Sonder le 8 mars 2023
Hi Anupama, thank you for leaving a review. We’re sorry that you were unsatisfied with your stay, and we’d love to hear more details about your experience. Please feel free to reach out to our 24/7 support team. We look forward to hearing from you soon.

2/10 Horrible

Taylor

Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Séjour de 11 nuits en avril 2022

6/10 Satisfaisant

carolina

Séjour de 6 nuits en mars 2022

10/10 Excellent

Voyageur vérifié

Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Séjour de 16 nuits en février 2020

2/10 Horrible

Voyageur vérifié

Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Finding the property is nigh on impossible and then it’s a dimly lit alley with a glass door and you must have internet codes which in an insecure street environment isn’t easy if you are losing phone charge. No staff at the property. Room was reeking of smoke. Was told air freshener would be dropped off...it wasn’t.
Séjour de 3 nuits en novembre 2019

2/10 Horrible

Wararak

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en septembre 2019