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Avis sur Sandman Hotel & Suites London Downtown

2.5 out of 5
Sandman Hotel & Suites London Downtown
374 Dundas St, London, ON

Avis

7,4

Bien

Note des voyageurs de 10 (Excellent), d’après 289 avis sur 1002." "
Note des voyageurs de 8 (Bien), d’après 340 avis sur 1002." "
Note des voyageurs de 6 (Satisfaisant), d’après 181 avis sur 1002." "
Note des voyageurs de 4 (Médiocre), d’après 101 avis sur 1002." "
Note des voyageurs de 2 (Horrible), d’après 91 avis sur 1002." "

7,6/10

Propreté

8,0/10

Personnel et service

7,0/10

Équipements

7,0/10

Infrastructures et conditions de l’hébergement

7,2/10

Écoresponsabilité

Avis

4/10 Médiocre

Felix

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Absolute Catfish hotel disgusting
Séjour de 1 nuit en avril 2024
Réponse de Team Sandman le 18 avr. 2024
We do apologize for the inconveniences that you faced. Rest assured we will better serve you in the future.

6/10 Satisfaisant

Marie-Claude

Voyage d’affaires
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 2 nuits en janvier 2024
Réponse de Team Allure le 18 janv. 2024
We hope your stay was comfortable Marie-Claude, we apologize for any inconvenience you faced. Looking forward to serve you again with better facilities..

10/10 Excellent

Chantal

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Juste une nuit sûrement à découvrir
Séjour de 1 nuit en août 2023
Réponse de Team Allure le 22 août 2023
Hello Chantal, we appreciate your efforts for sharing your feedback and rating us. Looking forward to serve you again. Thank you

10/10 Excellent

Audace

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
un bon accueil
Séjour de 1 nuit en juillet 2023
Réponse de Team Allure le 1 août 2023
Hello Audace, We are looking forward to serve you anytime with our excellent customer service and provide you a comfortable stay. We highly appreciate your efforts and time for reviewing us. Thank you.

2/10 Horrible

Jean-Francois

Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Trop vieux, pas propre
Réponse de Team Allure le 4 déc. 2022
Hello Jean-Francois, Thank you for your feedback. We apologize for the inconveniences. Rest assured that we will take these into consideration to further improve our service.

8/10 Bien

Rejean

Séjour de 1 nuit en septembre 2022
Réponse de Team Allure le 17 sept. 2022
Hello, Thank you for your feedback. We are glad to know your stay was comfortable. Looking forward to serve you again with better facilities.

8/10 Bien

Cyril

Séjour de 1 nuit en août 2022
Réponse de Team Allure le 18 août 2022
Hello Cyril, Thank you for staying with us! We appreciate your rating. Looking forward to serve you again.

10/10 Excellent

Yann

Séjour de 1 nuit en janvier 2022
Réponse de Team Allure le 8 févr. 2022
Thank you for rating your stay Mr. Yann. We hope you enjoyed your stay. Looking forward to serve you again.

10/10 Excellent

Roberto

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Client satisfait
Très bel établissement près de l’hôpital St-Joseph. Elle a su bien répondre à nos besoins.
Séjour de 2 nuits en août 2021
Réponse de Heymang le 18 août 2021
Thank you for taking the time to review the Allure Hotel & suites London Downtown. We are ecstatic that that our staff was able to fulfill your needs. Great customer service is something we strive for everyday and your kind feedback is the best reward. I will ensure to pass your review on to our team and we look forward to having the pleasure of your company in the future.

10/10 Excellent

Frederic

Séjour de 1 nuit en août 2021
Réponse de Heymang le 17 sept. 2021
Dear Frederic, Thank you for your candid review. We appreciate all feedback and we take matters such as this very seriously. The appropriate department will be informed to ensure this is an isolated incident. We look forward to making your next stay perfect. Kind Regards, Allure Inns & Suites

10/10 Excellent

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
BATHROOM FAN NOISY
Juste un commentaire concernant l'aspirateur de buée dans la salle de bain. Il est extrêmement bruyant. Il est peut-être temps de les changer
Séjour de 1 nuit en avril 2021
Réponse de GM le 27 avr. 2021
Dear Anonymous, Thank you very much for your great score and your helpful feedback. I will pass the information along to the appropriate department and we hope to see you again soon! Kind Regards, The Holiday Inn Express Team

6/10 Satisfaisant

Voyageur vérifié

Voyage d’affaires
Les points forts : Personnel et service et équipements
Bon accueuil. Odeur pas très bonne dans la chambre.
Séjour de 3 nuits en mai 2019
Réponse de Trish le 24 mai 2019
Chers Anonymes, Merci d'avoir pris le temps de passer en revue une critique. Notre objectif numéro un est d’assurer à nos clients un séjour fantastique et de dépasser les attentes de leur clientèle. Nous apprécions tous les commentaires afin que nous puissions faire tous les efforts pour améliorer votre prochain séjour. Nous espérons avoir l'occasion de vous servir à l'avenir. Meilleures salutations, Trish Melanson Responsable des services clients

2/10 Horrible

Enrico

Issue at check in. Room was booked for my daughter who is of age and was travelling alone. They did not want to check her in because she did not have a credit card. It was fully paid in advance and credit card was on file. They were going to cancel the reservation and have my daughter find an alternative place at midnight. NOT IMPRESSED
Séjour de 1 nuit en mai 2024

10/10 Excellent

Susan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Clean and walkable..
Séjour de 2 nuits en mai 2024

8/10 Bien

Caula

Les points forts : Propreté et personnel et service
Friendly staff walking distance to get whatever you need
Séjour de 3 nuits en mai 2024
Réponse de Team Sandman le 21 mai 2024
Thank you for taking the time to leave a review. We are pleased to see that you liked our hotel staff, and the hotel location. Our hotel is located in a prime location in downtown, which makes it easily accessible. Hope to serve you soon on your next stay.

10/10 Excellent

Solange

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The staff was very accommodating, especially the manager
Séjour de 5 nuits en mai 2024
Réponse de Team Sandman le 19 mai 2024
Greetings from Sandman Hotel & Suites Downtown London. Thank you for taking time to leave a review on us. We are glad to hear you enjoyed your stay with us. We're looking forward to serving you again in near future.

10/10 Excellent

Ngozi Gloria

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Excellent customer service by front desk and manager
Séjour de 1 nuit en avril 2024
Réponse de Team Sandman le 17 mai 2024
Greetings from Sandman Hotel & Suites Downtown London. Thank you for taking time to leave a review on us. We are glad to hear you enjoyed your stay with us. We're looking forward to serving you again in near future.

4/10 Médiocre

Sami

The hotel was not as expected
Séjour de 2 nuits en mai 2024
Réponse de AJ le 15 mai 2024
Hi,Greetings from Sandman Hotel & Suites Downtown London,We sincerely apologize for any inconvenience caused, your reviews certainly matter to us and we will try our best to improve our service standards. We look forward to host you in future.Kind Regards,Ahmed JavedOn Behalf of General Manager

8/10 Bien

sylvain, Blainville

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de AJ le 15 mai 2024
Hi,We appreciate your feedback. Thank you for choosing Sandman Hotel & Suites Downtown London.We look forward to host you in future.Kind Regards,On Behalf General Manager Ahmed Javed

8/10 Bien

Arlene Johanna

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good place ,quiet,did enjoy my stay
Séjour de 2 nuits en mai 2024
Réponse de Team Sandman le 12 mai 2024
Hi Arlene Johanna, thank you for taking the time to leave a review. We are pleased to see that you liked our services. Hoping to serve you soon on your next stay.

10/10 Excellent

dorothy

Les points forts : Propreté
Séjour de 2 nuits en mai 2024
Réponse de Team Sandman le 12 mai 2024
Thank you for taking the time to leave a review. We are pleased to see that you liked our services. Hoping to serve you soon on your next stay.

4/10 Médiocre

Patrick

Voyage en couple
Only one desk chair in room. Beds awful, air conditioning unit very loud. No USB chargers for phones etc. Room very narrow Rough area Staff were helpful and kind
Séjour de 1 nuit en mai 2024
Réponse de Team Sandman le 9 mai 2024
Hello Patrick, sorry for the inconvenience caused. We would take actions to fix the problems. Thank you for taking time to leave a review on us. Hope you have a wonderful day.

6/10 Satisfaisant

Colleen

Voyage en famille
Les points faibles : Personnel et service et équipements
Had to pay for parking , vending machines not working on some floors
Séjour de 1 nuit en mai 2024
Réponse de Team Sandman le 8 mai 2024
Hi Colleen, sorry for the inconvenience you experienced. We'll work hard to fix the problems and hope serve you better on your next staying.

10/10 Excellent

Heather

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
5 stars overall, perfect for short stays, room was clean and staff were friendly. Close to everything downtown.
Séjour de 1 nuit en mai 2024
Réponse de Team Sandman le 8 mai 2024
Good morning Heather, Thank you for taking time to leave a review on us. We hope you will come back again in near future.

6/10 Satisfaisant

Jeremy

Voyage en famille
Bad part of town. Old building with shoddy updates
Séjour de 1 nuit en mai 2024
Réponse de Team Sandman le 6 mai 2024
Good morning Jeremy, thanks for taking time to leave a review on us. We would take actions regarding your suggestions and hope serve you better next time.

6/10 Satisfaisant

Mimi

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
There is a charge for a pet, doesn’t tell you until you check in, $35.
Séjour de 1 nuit en mai 2024
Réponse de Team Sandman le 6 mai 2024
Good morning Mimi, sorry for the inconvenience caused. We would take actions on this to avoid any miscommunication in future. Thank you for taking time to leave a review on us. Hope you have a wonderful day.

4/10 Médiocre

Christina

Voyage en famille
Les points faibles : Personnel et service et équipements
The staff were not very friendly.
Séjour de 1 nuit en mai 2024
Réponse de Team Sandman le 7 mai 2024
Good Evening Christina, thanks for taking time to leave a review on us. We would take actions regarding your suggestions and hope serve you better next time.

8/10 Bien

Amanda

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements
Hotel was situated near to Victoria Park about a ten minute walk and across from Victoria Park was the Centennial Hall, which was perfect because my event was there. $7 dollars to get a cab from or to the train station.
Séjour de 1 nuit en mai 2024
Réponse de Team Sandman le 6 mai 2024
Hi Amanda, we are glad to hear you enjoyed our location. We hope serve you better on your next staying with us soon.

8/10 Bien

Nelson

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This property was great for the reasons why I was in London Ontario and everything was i walking distance that I had to attend.
Séjour de 4 nuits en avril 2024

2/10 Horrible

Jacqueline

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Will never stay again..dirty carpets, uncomfortable beds, parking area is not well lit, AC unit rattled all night
Séjour de 2 nuits en avril 2024
Réponse de Team Sandman le 3 mai 2024
Hi Jacqueline, sorry for the inconvenience it caused. Our team would take actions on those issues immediately. Again we apologize for your bad experience and hope serve you better next time.

10/10 Excellent

Christine

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great location 😁
Séjour de 1 nuit en mai 2024

6/10 Satisfaisant

Helene, Vancouver

Voyage d’affaires
Good enough for a short stay and for the price. The free breakfast foods were a great plus
Séjour de 4 nuits en avril 2024
Réponse de Team Sandman le 28 avr. 2024
Dear Helen,Greetings from Sandman Hotel & Suites London Downtown!Thank you for sharing your experience with us! We're pleased to know that you found our hotel to be a good value for a short stay and that you appreciated the complimentary breakfast options. We're committed to offering excellent value and amenities to all our guests, and we're glad to hear that we met your expectations. We hope to have the opportunity to welcome you back in the future!Regards,

4/10 Médiocre

Lucas

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Likely the worst London has to offer
Séjour de 5 nuits en avril 2024
Réponse de Team Sandman le 28 avr. 2024
Thank you for taking the time to leave a review. We apologize for any inconvenience that you faced during your stay. We promise to serve you better on your next stay.

10/10 Excellent

Robert

Séjour de 1 nuit en avril 2024
Réponse de Team Sandman le 17 mai 2024
Greetings from Sandman Hotel & Suites Downtown London. Thank you for taking time to leave a review on us and hope to serve you better next time.

10/10 Excellent

Christopher

Séjour de 1 nuit en avril 2024
Réponse de AJ le 15 mai 2024
Greetings from Sandman!We appreciate your feedback and look forward to host you in future.Kind Regards,Management

10/10 Excellent

Lorne

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Friendly staff, nice facilities, large, clean well appointed rooms! Excellent value!!
Séjour de 2 nuits en avril 2024
Réponse de Team Sandman le 24 avr. 2024
Thank you for taking the time to leave a review. We are pleased to see that you liked our services. Hoping to serve you soon on your next stay.

10/10 Excellent

James

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great place to stay during our trip for a concert in London
Séjour de 1 nuit en avril 2024
Réponse de Team Sandman le 23 avr. 2024
Hi James, thank you for taking time to leave a review on us. We're glad to hear that you're satisficed your staying with us and look forward to serving you better next time.

10/10 Excellent

Franca

Séjour de 3 nuits en avril 2024
Réponse de AJ le 15 mai 2024
Greetings from Sandman!We appreciate your feedback and look forward to host you in future.Kind Regards,Management

6/10 Satisfaisant

Logan

Séjour de 1 nuit en avril 2024
Réponse de Team Sandman le 12 mai 2024
Thank you for taking the time to leave a review. Hoping to serve you soon on your next stay.

10/10 Excellent

Alan

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent
Séjour de 1 nuit en avril 2024
Réponse de Team Sandman le 21 avr. 2024
Hi Allan! Greetings from Sandman Hotel and Suites! We are happy that you had an amazing experience. We hope to welcome you back in the future. Thank you

10/10 Excellent

Gil

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Flexibility
Séjour de 1 nuit en avril 2024
Réponse de Team Sandman le 20 avr. 2024
Thank you for taking the time to leave a review. We are pleased to see that you liked our services. Hope to serve you soon on your next stay.

10/10 Excellent

Mia

Séjour de 1 nuit en avril 2024
Réponse de Team Sandman le 9 mai 2024
Thank you for taking the time to leave a review. We are pleased to see that you liked our services. Hoping to serve you soon on your next stay.

8/10 Bien

Gord and Valerie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Team Sandman le 18 avr. 2024
Good morning Gord and Valerie, thank you for taking the time to leave a review. We hope to serve you better on your next stay.

6/10 Satisfaisant

Carole

Voyage en groupe
Clean. Only 1 person on front desk so line up checking in. Breakfast fine.
Séjour de 1 nuit en avril 2024
Réponse de Team Sandman le 15 avr. 2024
We do apologize for the inconveniences that you faced. Rest assured we will better serve you in the future.

4/10 Médiocre

Courtney

Voyage en famille, Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Breakfast area was unclean and empty, not many options. Elevator was out of order, bathroom fan was loud. It was windy outside, even with the windows closed, the curtain was blowing. Room was hot, air conditioner was not working properly. Room was overcrowded with furniture. Shelf in the bathroom was almost falling off the wall.
Séjour de 1 nuit en avril 2024
Réponse de Team Sandman le 15 avr. 2024
Thank you for taking the time to leave a review. We apologize for the inconveniences you faced. We hope to serve you soon on your next stay.

2/10 Horrible

Shanel

Voyage en famille
This hotel is not what is advertised online. It seems like a shelter for homeless or newcomers. Upon check in I noticed that our toilet seat had not been cleaned at all. The hotel itself is run down. It didn’t feel safe.
Séjour de 1 nuit en avril 2024
Réponse de Team Sandman le 15 avr. 2024
Thank you for taking the time to leave a review. We apologize for the inconveniences you faced. We hope to serve you soon on your next stay.

2/10 Horrible

Ashlee

Voyage en groupe
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
First of all, the hotel is not as nice as they make it seem. It is old looking and dingy. Toilet wasnt cleaned when we arrived. Building is very old fashioned. Secondly, I booked with a couple of my girlfriends and for some reason my cost when we checked in, was higher than theirs when it showed me a cheaper when i originally reserved my room. The concierge blamed it on Expedia and said nothing could be done about it cause it aas booked by a third party vendor, but later realized it was the hotels fault for only charging me for parking. There are homeless people around the property and wander in the lobby at night. Not the best area to stay in. I would not recommend this hotel to anybody. We went to get dinner down the street and was almost attacked by a homeless man. Would NEVER go back the that hotel.
Séjour de 1 nuit en avril 2024
Réponse de Team Sandman le 17 avr. 2024
Thank you for taking the time to leave a review. We apologize for the inconveniences you faced.

2/10 Horrible

cassandra

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel was not the hotel in the picture and it was definitely not what i expected
Séjour de 1 nuit en avril 2024
Réponse de Team Sandman le 15 avr. 2024
Thank you for taking the time to leave a review. We apologize for the inconveniences you faced. We hope to serve you soon on your next stay.

6/10 Satisfaisant

Chris

Les points forts : Propreté
Séjour de 1 nuit en avril 2024
Réponse de Team Sandman le 17 avr. 2024
Thank you for taking the time to leave a review. We apologize for the inconveniences you faced. We hope to serve you soon better on your next stay.

10/10 Excellent

Cherry

Voyage en famille avec de jeunes enfants, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Conveniently located within walking distance to many great food options.
Séjour de 2 nuits en avril 2024
Réponse de Team Sandman le 15 avr. 2024
Hi Cherry, we're glad to hear you enjoyed staying here. Thank you for taking out the time to leave a review. We are pleased to see that you liked our services, hope to serve you soon on your next stay.