Dear Frédérique,We are thrilled to read your succinct yet powerful comment, "impeccable." It delights us to know that we were able to provide an experience that met your expectations. We pride ourselves on our dedication to customer satisfaction, and your feedback affirms that we are accomplishing our goal.We understand that our guests have many options when choosing their accommodations, and we are honoured that you chose Radisson Blu Heathrow Hotel & Conference Centre. We will continue to strive to provide the highest level of service to all of our guests.Once again, thank you for your feedback. We can't wait to welcome you back for another impeccable experience in the future.Best regards,Lydia LeeAssistant Front of House Manager

Dear Marie,Thank you for choosing us to celebrate your special occasion! We're delighted to hear you enjoyed your stay and that we could provide you with a complimentary upgrade. We apologize for any inconvenience caused by the bathroom condition and will address this immediately to ensure a better experience for our guests. We hope to welcome you back for another memorable stay in the future!Kind Regards,Reception Team

Dear [Guest's Name],Wow! Thank you so much for your fantastic rating! It's truly heartening to hear that you had such a wonderful experience during your recent visit to [Spa Name].Receiving a perfect 10/10 from you means the world to us. It reaffirms our commitment to delivering exceptional service and ensuring that every aspect of your visit exceeds your expectations.Your satisfaction is our top priority, and knowing that we achieved that goal fills us with immense pride. We are incredibly grateful for your glowing feedback and for choosing [Spa Name] for your relaxation needs.We can't wait to welcome you back for another delightful experience. If there's anything specific you'd like us to arrange for your next visit, please don't hesitate to let us know.Thank you once again for your outstanding rating!Warm regards,Reception Team

Dear Jun,I hope my email finds you well. We really appreciate you taking the time out to share your experience with us, thank you for giving us a 10/10. Our hotel prides itself with the great service our team delivers, and to hear you have received this service is excellent. Great feedback like yours inspires our team to continue to deliver their great service. If there is anything we can help with regarding any future reservations with us, please do not hesitate to get in touch.We truly hope we will have a chance of welcoming you again soon.Kind regards,Romeo MadrinanReception Team Leader

Dear Phillipe, Thank you for your detailed review and for taking the time to share your feedback. We are delighted to hear you enjoyed your recent visit to the Radisson Blu Edwardian Heathrow HotelThank you again for sharing your experience with us - we really appreciate it!Hope to welcome you soon in the near future.Regards,Reception Team

Dear Raal,Thank you for your detailed review and for taking the time to share your feedback. We are delighted to hear you enjoyed your recent visit to the Radisson Blu Edwardian Heathrow HotelThank you again for sharing your experience with us - we really appreciate it!Hope to welcome you soon in the near future.Regards,Reception Team

Dear Nathalie,Thank you for your feedback in regards to your recent stay. Please accept our sincere apologies for any inconveniences caused, we have passed your feed back to our team to improve on our services.Regards,Reception Team

Dear Alian,Thank you for your feedback in regards to your recent stay. We are really glad that you have enjoyed you recent visit to us and hope to welcome you in the future.Regards,Reception Team

Dear Stephane,Thank you for your feedback in regards to the recent stay at the Radisson Blu Edwardian.Please accept our sincere apologies for any inconveniences caused during your recent stay.We wish to welcome you in the future.Regards,Reception Team

Dear Colette, Thank you for your feedback. We are looking forward to welcoming you back in the nearest future. Warm regards, The Reception Team

Dear Yassin, Thank you for your feedback and for taking the time to rate us about your experience whilst staying with us at the Radisson Blu Edwardian Heathrow Hotel And Conference Centre. We are delighted to read that you enjoyed Your stay with us. We do hope to have the pleasure of welcoming you back to the hotel once again in the near future. Warm Regards Jamie Lea Walker Lobby Manager

Dear nadirah,We're thrilled to read your remarkable review about your stay at our Radisson Blu Heathrow Hotel & Conference Centre. We appreciate your kind words regarding our location, the lobby, our fitness facilities, and the cleanliness of our restrooms. We're also delighted that you enjoyed our breakfast buffet and found our beds comfortable. It's our goal to provide our guests with a comfortable, relaxing, and memorable stay, and your feedback assures us that we're achieving that.Your loyalty and continued trust in our hotel and our brand is deeply appreciated. We can't thank you enough for recommending us to other travelers. We will continue to do all we can to make your future stays just as enjoyable.Once again, thank you for your thoughtful comments. We look forward to the opportunity of serving you in the future.Best regards,Lydia LeeAssistant Front of House Manager

Dear Caril.We appreciate you taking the time to share your feedback after your recent stay at the Radisson Blu Heathrow Hotel & Conference Centre. We are glad to hear that you found our location convenient and that you enjoyed the facilities and your room.However, we are truly sorry to hear about your disappointment with our room service. We understand how important every aspect of your stay is and it is unfortunate that we didn't meet your expectations in this regard. We take all feedback seriously and will work diligently to ensure we improve the areas you have pointed out.We look forward to the opportunity to welcome you back in the future, and we hope to provide you with a smoother, more enjoyable experience next time. If there's anything more we can assist you with for your next visit, please don't hesitate to reach out to us.Best Regards,Lydia LeeAssistant Front of House Manager

Dear Tahir,Thank you for taking the time to share your experience following your recent stay at Radisson Blu Heathrow Hotel & Conference Centre. We understand the discomfort and inconvenience caused by the unexpected fire alarm in the early morning hours and we sincerely apologize for it.We want to assure you that the safety and well-being of our guests are our topmost priorities. While false alarms can be distressing, we have to ensure the utmost caution when there are potential safety risks.We regret any disturbance caused to your night's rest and understand that such situations can affect the overall experience of your stay. We hope that this single occurrence will not overshadow the overall quality of our services.We truly appreciate your understanding in this regard and we hope to have the opportunity to provide a better experience on your future stays.Best regards,Lydia LeeAssistant Front of House Manager

Dear Carole,Thank you for choosing to stay at the Radisson Blu Heathrow Hotel & Conference Centre and for sharing your feedback with us. We're delighted to hear that you found our rooms to be spacious and comfortable, as we always aim to provide a relaxing environment for our guests.However, we regret to hear about the inconvenience you experienced with the taxi service. We understand how frustrating such an experience can be, especially when you're preparing for a journey. Please accept our sincere apologies for any miscommunication or misunderstanding that may have occurred regarding your transport requirements.We appreciate your feedback as it will help us improve our services and ensure a better experience for our future guests. We hope to have the opportunity of welcoming you back in the future and providing a stay that meets all your expectations.Best regards,Lydia LeeAssistant Front of House Manager

Dear Kathryn,We sincerely appreciate your valuable feedback regarding your recent stay at our Radisson Blu Heathrow Hotel & Conference Centre. We're glad to hear that you appreciated the open space and bright ambiance of our hotel, contributing to a positive overall experience.However, we regret to hear about your experience during breakfast. It is our standard to provide efficient service, especially during peak hours, and we apologize for any inconvenience caused due to the delay in clearing the tables. We also acknowledge your suggestion on self-service coffee; we always welcome suggestions that can enhance our guest's experience.Your comments have been taken note of and will be shared with our team to review and address. We are committed to providing our guests with the highest level of service and this feedback will assist us in our goal of continuous improvement.We hope you will consider staying with us again in the future and allow us to demonstrate our commitment to excellent service. If you have any further comments or need assistance with anything else, please feel free to reach out.Best regards,Lydia LeeAssistant Front of House Manager

Dear Marikay,We're delighted to hear that you had a pleasant experience staying with us at the Radisson Blu Heathrow Hotel & Conference Centre. Your kind words about the cleanliness and maintenance of our property are greatly appreciated, as we work diligently to provide a comfortable and welcoming environment for our guests.The convenience of our location, being close to Heathrow, is indeed one of the aspects we're most proud of, as it allows our guests to have easy access to the airport and other local attractions. We're glad to know that you found this to be beneficial during your stay.Thank you once again for sharing your feedback. We value your opinion and look forward to the opportunity of welcoming you back on your next visit to the area.Best regards,Lydia LeeAssistant Front of House Manager

Dear Patricia,Thank you for taking the time to share your experience at Radisson Blu Heathrow Hotel & Conference Centre. We are truly sorry to hear that your stay did not meet your expectations. We understand that a quiet and peaceful environment is crucial for an enjoyable stay, and we regret any inconvenience caused by the noise and crowd in our foyer. Your feedback is valuable, and we're looking into this matter to ensure we maintain the tranquility that our guests expect and deserve. We're also sorry to hear about your experience with the fire alarm. Our topmost priority is the safety and comfort of our guests. We apologize for the discomfort caused by the alarm, and we assure you that we're continuously working to ensure the smooth functioning of all our facilities. While we understand that you found our rooms average, we take pride in the standards and services we provide. Your feedback is essential for us to make improvements. We value your patronage and hope to have the opportunity to better serve you in the future and make your next stay a memorable one.Best regards,Lydia LeeAssistant Front of House Manager

Dear Olivia,We are delighted to hear such positive feedback regarding your recent stay at the Radisson Blu Heathrow Hotel & Conference Centre. It brings us immense joy to know that our team's efforts to provide excellent service were recognized and appreciated.Our front desk and restaurant staff strive to deliver a friendly and attentive service, ensuring that our guests feel welcomed and cared for. Your kind words about their hard work and dedication are truly appreciated. We will be sure to share your comments with them as it is feedback such as yours that motivates our team to continually strive for excellence. We are glad that you enjoyed your breakfast experience and that our team was able to make it more enjoyable by being attentive to your needs. Once again, thank you for sharing your experience. We hope to have the pleasure of welcoming you back to our hotel in the near future.Best regards,Lydia LeeAssistant Front of House Manager

Dear nadirah,Thank you for taking the time to share your delightful feedback following your recent stay at the Radisson Blu Heathrow Hotel & Conference Centre. It brings us immense joy to know that you found our hotel to be a "must" for a 5-star lodging experience. We're delighted to hear that you appreciated our immaculate lobby and rooms, as we strive to maintain the highest standards of cleanliness and comfort for our guests. Your kind words about our staff are also much appreciated, as our team works tirelessly to provide exceptional service to all our guests. We're glad that you found our airport shuttle service convenient and timely, as we understand the importance of smooth transportation for our traveling guests. Your positive feedback serves as a great motivation for us to continue delivering excellent hospitality. We appreciate your endorsement and look forward to welcoming you back for another wonderful stay in the near future. Best regards,Lydia LeeAssistant Front of House Manager

Dear Miriam,Thank you for taking the time to rate your recent stay at the Radisson Blu Heathrow Hotel & Conference Centre. We see that we didn't quite reach your expectations and we regret that we weren't able to provide you with the outstanding experience we strive for.We value your feedback and we're always looking for ways to improve our guest's experiences. We would appreciate it if you could provide more detailed feedback, which would assist us greatly in improving our services.We hope that despite the shortcomings, you will choose to stay with us again in the future. Our team is committed to providing you with an enjoyable and comfortable stay.Best regards,Lydia LeeAssistant Front of House Manager

Dear Michael,We deeply regret to hear about your experience. Please accept our sincerest apologies for any discomfort you may have encountered during your stay. It is our aim to deliver a high standard of service and we are sorry if we fell short of your expectations. We understand the importance of treating our guests with the utmost respect and professionalism.We truly hope that you will give us another opportunity to provide you with a better experience. Should there be anything more we can do for you, please do not hesitate to reach out to us.Best regards,Lydia LeeAssistant Front of House Manager

Dear Farhan,Thank you for choosing to stay with us at Radisson Blu Heathrow Hotel & Conference Centre. We are glad to hear that you appreciated the cleanliness of our hotel and found our location convenient for your travel needs.Our team works hard to maintain high standards of cleanliness and to provide a comfortable experience for each of our guests. We're delighted that we were able to meet your expectations.We hope that we will have the opportunity to welcome you back in the future. Please do not hesitate to contact us if there is anything more we can do to make your next stay even more enjoyable.Best regards,Lydia LeeAssistant Front of House Manager

Dear Amir,Thank you for choosing to stay with us at Radisson Blu Heathrow Hotel & Conference Centre and for taking the time to share your feedback. We're delighted to hear that you found our services outstanding and our premises clean and beautiful. It is always our aim to provide an excellent and memorable experience for our guests, and your kind words affirm that we are succeeding in this endeavor.We look forward to the opportunity to welcome you back for another pleasant stay. Please feel free to reach out to us if there is anything more we can do to enhance your future visits.Best regards,Lydia LeeAssistant Front of House Manager

Dear Breana,We are thrilled to hear that you enjoyed your stay with us at Radisson Blu Heathrow Hotel & Conference Centre and that our restaurant, bar, and rooms met your expectations. We pride ourselves on providing exceptional service and facilities to our guests, and your kind words truly mean a lot to the entire team.We strive to create a comfortable and welcoming environment for all our guests, and we are glad to know that we have succeeded in this aspect during your stay. Your feedback is greatly appreciated and will be shared with our team to further motivate them in delivering superior guest experiences.Thank you once again for choosing us, and we hope to have the pleasure of welcoming you back in the near future. Should there be any other way we can make your next stay even more enjoyable, please do not hesitate to let us know.Best regards, Lydia Lee Assistant Front of House Manager

Dear Wayne,We greatly appreciate you taking the time to share your positive experience at Radisson Blu Heathrow Hotel & Conference Centre. We are delighted to hear that you thoroughly enjoyed our breakfast offerings and found our staff to be friendly. Your kind words serve as a wonderful testament to our team's dedication to providing exceptional service. Thank you for your compliments. We hope to have the opportunity to welcome you back in the future for another enjoyable stay. Best regards,Lydia LeeAssistant Front of House Manager

Dear Elsie,Thank you for taking the time to leave a rating for your recent stay at Radisson Blu Heathrow Hotel & Conference Centre. We're glad to see that you had a pleasant experience.Your satisfaction is very important to us and we continuously strive to meet and exceed our guests' expectations. If there are any areas where you feel we could have improved your stay, we would sincerely appreciate your feedback.We hope to have the opportunity to welcome you back in the future and provide you with a five-star experience.Best regards,Lydia LeeAssistant Front of House Manager

Dear Marlene,Thank you for taking the time to leave a rating for your recent stay at Radisson Blu Heathrow Hotel & Conference Centre. We're glad to see that you had a pleasant experience.Your satisfaction is very important to us and we continuously strive to meet and exceed our guests' expectations. If there are any areas where you feel we could have improved your stay, we would sincerely appreciate your feedback.We hope to have the opportunity to welcome you back in the future and provide you with a five-star experience.Best regards,Lydia LeeAssistant Front of House Manager

Dear mary,Thank you for giving us a perfect rating. We are delighted to learn that you had an exceptional experience at the Radisson Blu Heathrow Hotel & Conference Centre. We strive to provide the best service to all our guests and it's heartening to hear that we met your expectations. We look forward to welcoming you back for another memorable stay in the future.Best regards,Lydia LeeAssistant Front of House Manager

Dear Jan,Thank you for taking the time to leave a review about your experience at Radisson Blu Heathrow Hotel & Conference Centre. We're delighted to hear that you found our gym facilities to be excellent. We understand the importance of maintaining fitness while on the go, and we're glad that our facilities met your expectations.We hope to have the opportunity to serve you again in the future and continue to meet your fitness needs during your stay. Thank you again for your feedback.Best regards,Lydia LeeAssistant Front of House Manager

Dear Valued Guest,Thank you for taking the time to rate your stay at Radisson Blu Heathrow Hotel & Conference Centre. We are pleased to see that you rated us 4 out of 5. We understand there's always room for improvement and we're committed to enhancing our service. If you have any suggestions or feedback that could help us make your next stay a perfect 5, we would be more than happy to hear from you. We hope to have the pleasure of welcoming you back in the future.Best regards,Lydia LeeAssistant Front of House Manager

Dear Emma,We appreciate you taking the time to share your experience at Radisson Blu Heathrow Hotel & Conference Centre. We're deeply sorry to hear about the misunderstanding regarding the breakfast inclusion, as well as the inconvenience caused by the noise in your room. We understand how important a good night's sleep is, especially when traveling.While we strive to ensure a seamless and comfortable stay for all our guests, it appears that we fell short in this instance. We apologize for any discomfort or inconvenience this may have caused you. We hope that despite the challenges faced during your stay, you would give us another opportunity to serve you better. Our team will be more than happy to assist you in any way we can to ensure a more comfortable experience on your next visit.Best regards,Lydia LeeAssistant Front of House Manager

Dear Garr,Thank you for taking the time to share your thoughts on your recent stay with us. We are pleased to hear that you appreciated the grandeur of our reception and public areas. We take pride in providing a memorable experience for our guests.We understand your observations about the rooms and their decor. We are always looking for ways to enhance our guests' experiences and appreciate your feedback. Regarding your concern about the car park, we apologize for any inconvenience you may have experienced. We understand the importance of efficient facilities for our guests, and we're sorry to hear that you encountered difficulties. We hope you will consider us for your next visit so we can provide you with an experience that meets and exceeds your expectations.Best regards,Lydia LeeAssistant Front of House Manager

Dear Rebecca,Thank you for sharing your feedback with us. We're glad to hear that you enjoyed the spacious room and comfortable bed during your stay. However, we apologize for any discomfort caused by the room temperature upon your arrival. We'll make sure to address this issue to ensure a more pleasant experience for our guests in the future.Regarding the transport link to the airport, we apologize for any confusion you experienced. We understand the importance of clear and accurate information, especially when it comes to transportation. Your feedback is invaluable, and we'll work on improving our communication to provide better guidance to our guests, perhaps by offering more detailed explanations during check-in.We appreciate your patronage and hope to have the opportunity to welcome you back for an even more enjoyable stay in the future. If there's anything else we can assist you with, please don't hesitate to reach out.Warm RegardsThe Reception Team

Dear Terreus,Thank you for taking the time to share your experience with us! We're delighted to hear that you found our hotel beautiful and enjoyed the comfort of your room. We understand that our hallways can be a bit labyrinthine, but we're thrilled that you found your way to relaxation once you reached your room. It's wonderful to hear that you appreciated the cleanliness and amenities, and that you found our bedding akin to a heavenly experience after your long flight. Should you choose to dine with us on your next stay, we'll be eager to provide you with an equally satisfying culinary experience. We can't wait to welcome you back for another enjoyable stay!Warm RegardsThe Reception Team

Dear Kenneth,We are delighted to see your positive feedback regarding your recent stay at the Radisson Blu Heathrow Hotel & Conference Centre. It is heartening to know that you had a great experience with us.We strive to provide our guests with exceptional service and a comfortable stay, and your feedback encourages us to continue doing so. Our team takes great pride in delivering a memorable experience for each guest and we're glad to have met your expectations this time.We are eager to welcome you back for another rewarding stay in the future. If there's anything more we can assist you with, we would be more than happy to help.Best regards,Lydia LeeAssistant Front of House Manager

Dear David,Thank you for taking the time to leave us a perfect rating! We're delighted to see that you had an excellent experience during your stay. If there's anything specific you particularly enjoyed or any feedback you'd like to share, we'd love to hear it. Your satisfaction is our top priority, and we hope to have the pleasure of welcoming you back for another fantastic stay in the future!Warm RegardsThe Reception Team

Dear Mark,Thank you for taking the time to share your feedback with us. We appreciate your honest review and apologize for any disappointment you experienced during your stay. We're glad to hear that you found our staff wonderful; however, we regret that other aspects of your experience did not meet your expectations. Your comments about the room furnishings and lighting are concerning, and we will address these issues with our team to ensure improvements are made. We take guest feedback seriously and will use it as an opportunity to enhance our offerings. We understand your perspective regarding dining options and will explore ways to provide more variety for our guests. Thank you again for your feedback, and we hope to have the opportunity to welcome you back in the future to provide you with a more enjoyable experience. If there's anything else we can do to assist you, please don't hesitate to reach out.Warm RegardsThe Reception Team

Dear Ryan,Thank you for sharing your positive experience! We're delighted to hear that you enjoyed the complimentary room upgrade provided to you upon check-in. It's wonderful when we can exceed our guests' expectations and provide little surprises to enhance their stay. We hope you had a fantastic time in your upgraded room and that it added to the enjoyment of your overall stay with us. We look forward to welcoming you back for another excellent experience in the future!Warm RegardsThe Reception Team

Dear Waylon,Thank you for sharing your feedback with us. We're glad to hear that Elisha provided you with exceptional service during your stay. We apologize for any confusion regarding the room type, and we appreciate your understanding. Your comments are valuable to us, and we will ensure that our room descriptions are accurate to prevent any future misunderstandings. We hope to have the opportunity to welcome you back and provide you with an even better experience in the future. If there's anything else we can assist you with, please don't hesitate to let us know.Warm RegardsThe Reception Team

Dear Lorna,Thank you for bringing this to our attention. We apologize for any confusion or inconvenience regarding the breakfast voucher. This is not the experience we aim to provide to our guests, and we regret that it soured your experience with us. Your feedback is valuable, and we will address this issue with our team to ensure clear communication moving forward. We hope to have the opportunity to make it up to you on a future visit and provide you with the exceptional experience you deserve.Warm RegardsThe Reception Team

Dear Muhammad,Thank you for taking the time to share your feedback with us. We understand the importance of convenient transportation during long layovers and we apologize if our services did not meet your expectations. While we offer a paid shuttle service, we appreciate your suggestion for a complimentary option. Your input helps us understand our guests' needs better and allows us to continuously improve our services.We hope to have the opportunity to welcome you back in the future, and if there's anything else we can assist you with for your next stay, please don't hesitate to let us know.Best regards,Lydia LeeAssistant Front of House Manager

Dear Evert Vant,Thank you for your wonderful review! We're thrilled to hear that you had a great experience at our hotel and found our staff helpful and accommodating. It's fantastic to know that you enjoyed our convenient location with easy access to local transportation and our restaurant offerings. Your feedback is greatly appreciated, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future!Warm RegardsThe Reception Team

Dear Tracy, Thank you for choosing the Radisson Blu Heathrow Hotel & Conference Centre and for sharing your feedback. We are pleased to hear that you found our lobby aesthetically pleasing and our staff courteous and welcoming. However, we deeply regret to learn about your discomfort due to the scent in our lobby and rooms, as well as the condition of our carpets. Your feedback is crucial to us and we greatly appreciate you bringing this to our attention. We understand the importance of maintaining a comfortable and welcoming environment for all our guests, and we will certainly discuss your feedback with our team as part of our ongoing efforts to enhance the overall guest experience. We value your suggestions about replacing the carpets and considering other types of flooring. Your input will be a helpful guide as we consider future upgrades and improvements. Once again, thank you for your feedback and we hope to have the opportunity to welcome you back to an improved experience in the future. Best regards,Lydia LeeAssistant Front of House Manager

Dear Mike,We are truly sorry to hear about your recent experience at our hotel. At Radisson Blu Heathrow Hotel & Conference Centre, we are committed to providing our guests with a comfortable and pleasant stay, and we regret to hear that we were unable to meet this expectation for you.We understand that each guest has unique needs and expectations and we're sorry we fell short during your visit. Your feedback is very important to us, and we would welcome the opportunity to understand more about your experience.Please feel free to reach out to us directly if you would be willing to share more details about your stay. We value your input and would like to use it as an opportunity to improve.We hope you will give us another chance to serve you better in the future.Best regards,Lydia LeeAssistant Front of House Manager

Dear nicolas,We appreciate you taking the time to share your feedback regarding your recent stay at Radisson Blu Heathrow Hotel & Conference Centre. We're delighted to hear that you had a good experience with us. Our team is dedicated to providing a smooth and enjoyable experience for all of our guests, and we're glad we were able to meet your expectations. We strive to maintain our high standard of hospitality, and your positive words are a testament to our efforts.As we are continuously working towards enhancing our guest experience, your feedback is valuable to us. Should you have any suggestions or specific areas where you feel we could improve, please do not hesitate to share with us.Thank you once again for choosing us for your accommodation needs. We look forward to welcoming you back for another enjoyable stay in the future.Best regards,Lydia LeeAssistant Front of House Manager

Dear Anthony,Thank you for taking the time to share your feedback. We're delighted to hear that you had a great stay at our Radisson Blu Heathrow Hotel & Conference Centre. Your satisfaction is our highest reward and it's always a pleasure to hear from our valued guests.We pride ourselves on our commitment to providing exceptional service and memorable experiences, and we are thrilled that we were able to meet your expectations. We look forward to welcoming you back in the near future. If there's anything more we can do to enhance your next stay, please don't hesitate to let us know.Best regards,Lydia LeeAssistant Front of House Manager

Dear Anthony,Thank you for taking the time to share your feedback with us. We are very pleased to see your excellent rating and are really pleased to know that you had a pleasant experience at the Radisson Blu Heathrow Hotel & Conference Center.We pride ourselves on providing the best possible service to our guests and would love to see what you found in your review. Your words are testament to our continued dedication to excellence.We look forward to welcoming you to another excellent stay. If there is anything else we can add to your next visit, please don't hesitate to let us know.Best regards,Lydia LeeAssistant Front of House Manager

Dear Bonnie,Thank you for taking the time to share your feedback. We deeply regret to hear about the issues you experienced during your stay with us.We understand the importance of safety and security for our guests and apologize for any inconvenience caused. Your feedback is valuable and will be shared with our team to prevent such occurrences in the future.We also apologise if our room service did not meet your expectations. We strive to provide a wide array of services for all our guests and are always open to suggestions for improvement. We hope you will consider giving us another opportunity to serve you better in the future. We assure you that we will do our best to provide you with a much more enjoyable experience on your next visit.Best regards,Lydia LeeAssistant Front of House Manager