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Avis sur Motel 6 London, ON - Ontario

2 out of 5
Motel 6 London, ON - Ontario
810 Exeter Road, London, ON

Avis

7,0

Bien

Note des voyageurs de 10 (Excellent), d’après 258 avis sur 1001." "
Note des voyageurs de 8 (Bien), d’après 298 avis sur 1001." "
Note des voyageurs de 6 (Satisfaisant), d’après 203 avis sur 1001." "
Note des voyageurs de 4 (Médiocre), d’après 128 avis sur 1001." "
Note des voyageurs de 2 (Horrible), d’après 114 avis sur 1001." "

7,0/10

Propreté

8,2/10

Personnel et service

6,6/10

Équipements

6,6/10

Infrastructures et conditions de l’hébergement

6,6/10

Écoresponsabilité

Avis

10/10 Excellent

Veronique

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
C’était bien
Séjour de 1 nuit en janvier 2024
Réponse de Guest Relations le 27 janv. 2024
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

2/10 Horrible

Daniel

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Noisy (dog barking), smell bad, falling wall Need a lot of love to be pick-up again
Séjour de 1 nuit en janvier 2024
Réponse de Guest Relations le 25 janv. 2024
Dear Daniel, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 Satisfaisant

bianca

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Très très déçus, nous sommes venus pour dormir après un long voyage et avons réservés cet hôtel pour se baigner, nous avions absolument besoin d'une piscine pour entrainement et besoin de bouger. Le préposé nous informe qu'il est impossible de se baigner, l'eau est trop froide problème de thermostat mais que demain 7h, ce sera ouvert. Nous lui disons que ce n'est pas un problème l'eau froide et que nous avons besoin de la piscine seulement 30 minutes, nous avons touché l'eau de la piscine et elle était vraiment parfaite. Le préposé très courtois nous dit qu'il demandera à son superviseur, nous revenons quelques minutes plus tard et il nous informe que ce n'est vraiment pas possible de revenir à 7h demain matin car si nous attrapons la grippe nous allons contaminer les voyageurs de hôtel. Voyons donc, n'importe quoi. Sérieusement une simple baignade et notre séjour aurait tellement été différent. Nous avions réservé pour le retour mais nous avons annulé car nous sommes trop déçus. Attendez-vous au minimum, manque de couvertures nous avons eu très froid dans et de service.
Séjour de 1 nuit en octobre 2023
Réponse de Guest Relations le 1 nov. 2023
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 Médiocre

Daniel

Voyage en groupe
Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en septembre 2023
Réponse de Guest Relations le 11 sept. 2023
Dear Daniel, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Alain

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Big swmming pool was great.
Séjour de 1 nuit en août 2023
Réponse de Guest Relations le 11 août 2023
Dear Alain, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

2/10 Horrible

christian

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Staff are good and understanding
Séjour de 1 nuit en juillet 2023
Réponse de Guest Relations le 9 juil. 2023
Dear Christian, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Please note that your feedback has been passed on to the relevant department. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 Médiocre

Claude

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
La propreté des lieux laisse a désirer vraiment porte cassé
Séjour de 1 nuit en février 2023
Réponse de Bev le 17 févr. 2023
Bonjour Claude,Après avoir lu votre avis, nous sommes déçus d'apprendre que nous n'avons pas répondu à vos attentes. Nous essayons constamment de nous améliorer afin de fournir la meilleure expérience client possible, nous apprécions donc votre honnêteté.En attendant, nous examinerons ces problèmes et ferons de notre mieux pour les résoudre. Merci encore pour votre temps, et j'espère que nous vous reverrons.Bev#Team6

10/10 Excellent

ronald

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bon accueil, chambre confortable.
Séjour de 1 nuit en mai 2022
Réponse de Guest Relations le 7 mai 2022
Dear Ronald, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely,

8/10 Bien

Patrice

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2021
Réponse de Guest Relations le 25 sept. 2021
Dear Patrice, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely,

6/10 Satisfaisant

Voyageur vérifié

Voyage en famille, Voyage d’affaires
Les points faibles : Propreté et équipements
Chambre non climatisé, toilette difficile à l'évacuation et pas de déjeuner offert alors que c'est affiché déjeuner inclus.
Séjour de 1 nuit en août 2021
Réponse de Guest Relations le 11 août 2021
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,

6/10 Satisfaisant

Voyageur vérifié

Séjour de 1 nuit en mai 2021
Réponse de Guest Relations le 18 juin 2021
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely,

4/10 Médiocre

Voyageur vérifié

Voyage d’affaires
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2021
Réponse de Guest Relations le 9 mai 2021
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we would like to know your feedback to make improvements to ensure we offer an exceptional experience for our guests in the future. We are unable to identify the reservation and your details as the review are posted anonymously. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,

10/10 Excellent

Cyndie, Québec

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
L’hôtel et propre et le personne là la réception vraiment motivé envers notre satisfaction. Je leur ai dit après le premier soir que les oreillers étaient trop petits et que j'avais mal dormi, à notre retour il avaient mis de meilleurs oreillers et ils en avaient mis le double. Malheureusement ils acceptent les animaux on dirait dans n'importe quel chambre ce qui peut être un avantage pour certains mais un grave inconvénient pour les allergiques et les asthmatique comme moi et je m'en suis rendu compte assez rapidement. Passé deux jours le nez bouché et a devoir utiliser mes pompes. L'autre petit point c'est la non surveillance à la piscine, si tout le monde étaient civilisé ça ne serait pas nécessaire de surveiller mais voila, tout le monde ne l'est pas. L'experience fut fort pénible avec un groupe de jeunes particulièrement mal élevé et sans supervision qui courraient partout et nous sautaient a quelques cm de la tête même si il y avait de la place pour sauter plus loin et hurlaient comme des dégénérés.
Séjour de 2 nuits en septembre 2020
Réponse de Guest Relations le 9 oct. 2020
Dear Cyndie, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Please accept our sincere apologies for the inconvenience caused during your stay. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely,

10/10 Excellent

Marie-Claude

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Super piscine
Piscine à la bonne température, personnel agréable et serviable... Le personnel est logique et intervient pour le bien de tous... Confortable et très propre
Séjour de 3 nuits en août 2020
Réponse de Guest Relations le 1 sept. 2020
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely,

8/10 Bien

Claude

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Deuxième fois et satisfait pour un cours séjour
Séjour de 1 nuit en février 2020
Réponse de Guest Relations le 21 févr. 2020
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely,

8/10 Bien

Claude

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bon prix,propre et très près de la 401
Séjour de 1 nuit en janvier 2020
Réponse de Guest Relations le 18 janv. 2020
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely,

10/10 Excellent

Magalie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bon rapport qualité/prix
Établissement très propre et tout près de l’autoroute avec des chambres communicantes
Séjour de 1 nuit en août 2019
Réponse de Guest Relations le 16 août 2019
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely,

4/10 Médiocre

audrey

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
No air conditioning, room smelt like smoke, over priced for a low grade hotel, elevator and walls dirty, hold on $200 deposit for 7 days.
Séjour de 1 nuit en mai 2024
Réponse de Vivek-General Manager,Motel6-london le 28 mai 2024
Dear Guest,We deeply apologize for the unacceptable conditions you encountered during your stay. Your feedback is invaluable, and we're taking immediate action to address these issues to ensure a safer and cleaner environment for all our guests. Thank you for bringing this to our attention, and we hope to have the opportunity to exceed your expectations in the future. We kindly request another opportunity to provide you with the experience you rightfully expect from our hotel

10/10 Excellent

Pierre

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was awesome!
Séjour de 2 nuits en mai 2024
Réponse de Vivek-General Manager,Motel6-london le 27 mai 2024
Dear Guest, Thank you very much for taking the time to share your positive feedback about your recent stay with us. We are thrilled to hear that you enjoyed your experience at our hotel.Providing excellent service and creating memorable experiences for our guests are our top priorities, and we are delighted to know that we achieved this during your stay.Your kind words are truly appreciated, and we look forward to welcoming you back for another wonderful stay in the future.

10/10 Excellent

Marilia, Pensacola

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff in incredible!
Séjour de 3 nuits en mai 2024
Réponse de Vivek-General Manager,Motel6-london le 24 mai 2024
Thank you very much for taking the time to share your positive feedback about your recent stay with us. We are thrilled to hear that you enjoyed your experience at our hotel.Providing excellent service and creating memorable experiences for our guests are our top priorities, and we are delighted to know that we achieved this during your stay.Your kind words are truly appreciated, and we look forward to welcoming you back for another wonderful stay in the future.

4/10 Médiocre

Arianne

Voyage avec des animaux de compagnie, Voyage en couple
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
They gave us a first room, and it wasn't ready for guests. We asked for a second room, and luckily they did, but there was no working AC, no window screen, it smelled like cat pee and one of the beds was low-quality (very hard, springs could be felt though the mattress). Poor guy at the front desk did what he could to help, so I would say the service was alright considering everything. The deposit for the room (pets) was more expensive than the stay, so that was a little annoying.
Séjour de 1 nuit en mai 2024
Réponse de Vivek-General Manager,Motel6-london le 24 mai 2024
Dear Arianne,We deeply apologize for the unacceptable conditions you encountered during your stay. Your feedback is invaluable, and we're taking immediate action to address these issues to ensure a safer and cleaner environment for all our guests. Thank you for bringing this to our attention, and we hope to have the opportunity to exceed your expectations in the future. We kindly request another opportunity to provide you with the experience you rightfully expect from our hotel.

2/10 Horrible

THOMAS

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The whole motel is showing its age (1980's?) Chipped and dirty wall surfaced. Broken accent lights. No plug on aged and dirty bathroom sink. Filthy inside rim on toilet.
Séjour de 1 nuit en mai 2024
Réponse de Vivek-General Manager,Motel6-london le 23 mai 2024
Dear Guest,We apologize for any inconvenience caused. We value our guests' comfort and satisfaction, and your feedback is crucial in our efforts to improve, and we appreciate your patience as we strive to provide a better experience for all our guests. Also, I understand you wanted more discount over and above to booked price from Expedia which unfortunately we had to deny due to rate parity and being professional with our channel partner. We kindly request another opportunity to provide you with the experience you rightfully expect from our hotel.

10/10 Excellent

Marilia, Pensacola

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great location and the staff is friendly and helpful.
Séjour de 1 nuit en mai 2024
Réponse de Vivek le 20 mai 2024
Dear Marilia,Thank you for your positive feedback! We're thrilled to hear that you enjoyed stay with Motel6-London and that our staff provided friendly and helpful service during your stay. Your kind words are greatly appreciated, and we hope to welcome you back again soon for another wonderful experience!RegardsVivekGeneral Manager

6/10 Satisfaisant

Ethan

Voyage en famille, Voyage en groupe, Voyage avec des animaux de compagnie
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Used condoms underneath fridge & bed. Dirty/Stained bed sheets under the bed. No screen on the window. Very unsafe & dirty.
Séjour de 1 nuit en mai 2024
Réponse de Vivek le 20 mai 2024
Dear Ethan,We deeply apologize for the unacceptable conditions you encountered during your stay. Your feedback is invaluable, and we're taking immediate action to address these issues to ensure a safer and cleaner environment for all our guests. Thank you for bringing this to our attention, and we hope to have the opportunity to exceed your expectations in the future. We kindly request another opportunity to provide you with the experience you rightfully expect from our hotel.Warm regards,VivekGeneral Manager

10/10 Excellent

Daniel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very nice and pleasant front reception and the stuff.
Séjour de 1 nuit en mai 2024
Réponse de Vivek le 17 mai 2024
Dear Daniel,Thank you very much for taking the time to share your positive feedback about your recent stay with us. We are thrilled to hear that you enjoyed your experience at our hotel.Providing excellent service and creating memorable experiences for our guests are our top priorities, and we are delighted to know that we achieved this during your stay.Your kind words are truly appreciated, and we look forward to welcoming you back for another wonderful stay in the future.Warm regards,VivekGeneral Manager

6/10 Satisfaisant

Melissa

Les points forts : Personnel et service et équipements
Staff friendly, lots of repairs needed, but they indicated these are coming soon.
Séjour de 1 nuit en mai 2024
Réponse de Vivek le 16 mai 2024
Dear MelissaThank you for choosing to stay with us. We are sorry to hear that we did not meet your expectations. As discussed in personal, we are working on the mentioned issue and rest assured in coming time, it will be taken care. We would appreciate you giving us another opportunity so you can experience our hotel as you should have on this visit.Vivek General ManagerMotel6-london

6/10 Satisfaisant

Amanda

Séjour de 1 nuit en mai 2024
Réponse de Vivek le 16 mai 2024
Dear Amanda,Thank you for choosing to stay with us. We are sorry to hear that we did not meet your expectations. You are requested to share the concerns faced by you and we assure to get it resolved, and we would appreciate you giving us another opportunity so you can experience our hotel as you should have on this visit.RegardsVivek General ManagerMotel6-london

4/10 Médiocre

Adel

Voyage d’affaires
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
One of the elevators is out of work, while the other one takes long time. Coffee machine is only at the reception till 11:00 am. Air conditioning and heating is good.
Séjour de 2 nuits en mai 2024
Réponse de Vivek le 17 mai 2024
Dear Adel,Thank you for selecting our hotel for your stay. We regret to learn that we fell short of meeting your expectations. The elevator issue was unforeseen, but it has been promptly addressed by professionals and is now in proper working condition. We anticipate the restoration of the other elevator shortly. We kindly request another opportunity to provide you with the experience you rightfully expect from our hotel.Warm regards,VivekGeneral Manager

6/10 Satisfaisant

Fop

Séjour de 1 nuit en mai 2024
Réponse de Vivek le 20 mai 2024
Dear Fop,Thank you for choosing to stay with us. We noticed that you recently rated average your experience at Motel6-London without leaving a review. We'd love to hear more about your stay and any areas where we can improve. Your feedback is invaluable to us in our ongoing efforts to enhance our guest experience. If you have a moment, please consider sharing your thoughts with us. We're here to ensure your future stays meet and exceed your expectations.RegardsVivekGeneral Manager

10/10 Excellent

Marilia, Pensacola

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The staff is professional and helpful. It is clean. The location is close to food places.
Séjour de 7 nuits en mai 2024
Réponse de Guest Relations le 14 mai 2024
Dear Marilia, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

PAUL for CAROL

Voyage d’affaires
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
easy access, friendly staff and hot water
Séjour de 2 nuits en avril 2024
Réponse de Guest Relations le 13 mai 2024
Dear Paul, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

Gary

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Easy access to the highway and the hospitals.
Séjour de 2 nuits en mai 2024
Réponse de Guest Relations le 10 mai 2024
Dear Gary, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience

6/10 Satisfaisant

Rodney

Les points forts : Personnel et service
Séjour de 2 nuits en mai 2024
Réponse de Guest Relations le 7 mai 2024
Dear Rodney, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience

6/10 Satisfaisant

Dwight

Voyage en couple
Les points forts : Propreté et personnel et service
One elevator not working and bed only had 2 light sheets
Séjour de 1 nuit en mai 2024
Réponse de Guest Relations le 7 mai 2024
Dear Dwight, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience

6/10 Satisfaisant

Jaimie

Séjour de 1 nuit en mai 2024
Réponse de Vivek-General Manager,Motel6-london le 25 mai 2024
Dear Jaimie,,Thank you for choosing to stay with us. We are sorry to hear that we did not meet your expectations. You are requested to share the concerns faced by you and we assure to get it resolved, and we would appreciate you giving us another opportunity so you can experience our hotel as you should have on this visit.

10/10 Excellent

Ferd

Voyage en famille
Les points forts : Personnel et service
Room was small, elevator wasn’t working
Séjour de 1 nuit en mai 2024
Réponse de Guest Relations le 7 mai 2024
Dear Ferd, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience

2/10 Horrible

Claude and Sharon

Voyage en couple
Les points forts : Propreté
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
We did not have any hot water on the day we arrived and on the day we checked out. When we told the attendant at the desk they did not offer any kind of response except that there was a pipe problem. They never offered any discount and seemed unconcerned.
Séjour de 1 nuit en mai 2024
Réponse de Guest Relations le 7 mai 2024
Dear Claude, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience

8/10 Bien

Paul

Les points forts : Propreté, personnel et service, équipements
N/A
Séjour de 1 nuit en avril 2024
Réponse de Guest Relations le 7 mai 2024
Dear Paul, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

6/10 Satisfaisant

Sandra Catherine

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
There were a lot of mentally unhealthy people. I was afraid to use the pool.
Séjour de 4 nuits en avril 2024
Réponse de Guest Relations le 29 avr. 2024
Dear Sandra, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience

8/10 Bien

George

It is at a very busy, complex intersection. I have stayed here many times over the years, however mostly because of the price. It is still my best choice for short visits to the city. Yet the building is definitely showing its age.
Séjour de 1 nuit en avril 2024
Réponse de Guest Relations le 29 avr. 2024
Dear George, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

Nael

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good
Séjour de 1 nuit en avril 2024
Réponse de Guest Relations le 29 avr. 2024
Dear Nael, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

8/10 Bien

LISA

Les points forts : Personnel et service
Séjour de 1 nuit en avril 2024
Réponse de Guest Relations le 29 avr. 2024
Dear Lisa, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

8/10 Bien

Michael, Cambridge

Les points forts : Propreté
Séjour de 1 nuit en avril 2024
Réponse de Guest Relations le 29 avr. 2024
Dear Michael, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

8/10 Bien

Kayla

Séjour de 1 nuit en avril 2024
Réponse de Vivek le 17 mai 2024
Dear Kayla,Thank you for selecting our hotel for your stay. We regret to learn that we fell short of meeting your expectations. We kindly request another opportunity to provide you with the experience you rightfully expect from our hotel.Warm regards,VivekGeneral Manager

4/10 Médiocre

Janice

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
There seemed to be bodily fluids all over the walls and then terribly washed Only 2 towels in the room for 4 people. The bathroom door lock did not work 1 single use shampoo which was not enough for 4 people
Séjour de 1 nuit en avril 2024
Réponse de Guest Relations le 29 avr. 2024
Dear Janice, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience

8/10 Bien

Simon

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The Price was a good value.
Séjour de 1 nuit en avril 2024
Réponse de Guest Relations le 23 avr. 2024
Dear Simon, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

4/10 Médiocre

Alexa

Voyage en groupe
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Water was cut off for the whole day without notice to me when i was checking in.
Séjour de 1 nuit en avril 2024
Réponse de Guest Relations le 23 avr. 2024
Dear Alexa, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience

6/10 Satisfaisant

Chris

Voyage d’affaires
Ok
Séjour de 2 nuits en avril 2024
Réponse de Guest Relations le 22 avr. 2024
Dear Chris, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

MORRIS

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Guest Relations le 23 avr. 2024
Dear Morris, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

8/10 Bien

Ann Marie

Les points forts : Propreté et personnel et service
Was close tonthe 401.
Séjour de 1 nuit en avril 2024
Réponse de Guest Relations le 29 avr. 2024
Dear Ann Marie, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.