Salon du hall
Vérifier la disponibilité

Avis sur Leonardo London Heathrow Airport

4 out of 5
Leonardo London Heathrow Airport
Bath Road, West Drayton, England

Avis

8,8

Excellent

Note des voyageurs de 10 (Excellent), d’après 2207 avis sur 3940." "
Note des voyageurs de 8 (Bien), d’après 1094 avis sur 3940." "
Note des voyageurs de 6 (Satisfaisant), d’après 375 avis sur 3940." "
Note des voyageurs de 4 (Médiocre), d’après 148 avis sur 3940." "
Note des voyageurs de 2 (Horrible), d’après 116 avis sur 3940." "

9,2/10

Propreté

9,0/10

Personnel et service

8,4/10

Équipements

8,8/10

Infrastructures et conditions de l’hébergement

8,6/10

Écoresponsabilité

Avis

10/10 Excellent

Gilles

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nous ne pouvions pas payer comptant seulement par carte de crédit. Pour le reste tout était bien. Merci
Séjour de 1 nuit en mai 2024
Réponse de Leonardo Team le 21 mai 2024
Dear Gilles,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon for another wonderful stay.Sincerely,Leonardo Team

8/10 Bien

Max, Saint Laurent

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Have a happy day
Séjour de 1 nuit en mai 2024
Réponse de Leonardo le 15 mai 2024
Dear Max,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon for another wonderful stay.Sincerely,Leonardo Team

10/10 Excellent

Charles

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
555555
Séjour de 1 nuit en mai 2024
Réponse de Leonardo Team le 12 mai 2024
Dear Charles,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon for another wonderful stay.Sincerely,Leonardo Team

8/10 Bien

Robin

Les points forts : Propreté
One night for the airport terminal 3.
The room was a bit smallee than expected and although we booked a room with a view of the runway, in the far distance you could see this but in fact mostly one just saw the busy and noisy road in front. The wall in the bedroom was badly stained. Otherwise apart from being tired the hotel appeared clean. The bus cost to terminal over the road is £2 and the shuttle £8, or a taxi £17 take your pick
Séjour de 1 nuit en janvier 2024
Réponse de Leonardo Team le 20 janv. 2024
Dear Robin,Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience caused. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Leonardo Team

8/10 Bien

NGUYEN KIM

Séjour de 1 nuit en novembre 2023
Réponse de Leonardo Team le 21 nov. 2023
Dear NGUYEN KIM,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Leonardo Team

8/10 Bien

Dany, Gatineau

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rooms were good. But restaurant food was awful.
Séjour de 1 nuit en octobre 2023
Réponse de Comment from Hotel Management le 15 oct. 2023
Dear Dany,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Leonardo Team

10/10 Excellent

JONATHAN

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Très luxueux pour le prix que jai payé, propre et un service à la clientele impeccable
Séjour de 1 nuit en septembre 2023
Réponse de Leonardo Team le 8 oct. 2023
Dear Jonathan,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Leonardo Team

8/10 Bien

Eider

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
C'est très proche de l'aéroport
Séjour de 1 nuit en juin 2023
Réponse de Leonardo Team le 24 juin 2023
Dear Eider,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Leonardo Team

10/10 Excellent

Marie-Helene

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Tres confortable et pratique. La navette est pratique mais coute cher pour la courte distance a parcourir
Séjour de 1 nuit en juin 2023
Réponse de Leonardo Team le 24 juin 2023
Dear Marie-Helene,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Leonardo Team

8/10 Bien

Réal

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bon emplacement pour un voyageur en transit
Séjour de 1 nuit en juin 2023
Réponse de Leonardo Team le 15 juin 2023
Dear Réal,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Leonardo Team

10/10 Excellent

Albert

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
As it should be.
Séjour de 2 nuits en mai 2023
Réponse de LEONARDO TEAM le 12 mai 2023
Dear Albert,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 Bien

Daniel

Séjour de 1 nuit en mai 2023
Réponse de Leonardo Team le 24 mai 2023
Dear Daniel,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

8/10 Bien

Roula

Séjour de 1 nuit en mars 2023
Réponse de LEONARDO TEAM le 30 mars 2023
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

8/10 Bien

Christine

Séjour de 3 nuits en décembre 2022
Réponse de l le 6 janv. 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

claudine

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2022
Réponse de l le 22 déc. 2022
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 Bien

Valérie

Séjour de 1 nuit en décembre 2022
Réponse de l le 16 déc. 2022
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 Bien

stephane

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good for py purpose
Perfect for catching flight early in the morning
Séjour de 1 nuit en août 2022
Réponse de Leonardo Team le 19 août 2022
Dear stephanie ,Thank you for your feedback and its good to hear you enjoyed your stay with us.We hope to welcome you back!

8/10 Bien

CHRISTELLE

Séjour de 1 nuit en août 2022
Réponse de Leonardo Team le 1 sept. 2022
Dear CHRISTELLE ,Thank you for your feedback.We hope to welcome you back!

10/10 Excellent

Veronique

Séjour de 1 nuit en juillet 2022
Réponse de Leonardo Team le 26 juil. 2022
Dear Veronique, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

10/10 Excellent

Fady

Séjour de 1 nuit en mai 2022

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juillet 2022
Réponse de Leonardo Team le 17 juil. 2022
Dear Guest, Thank you so much for sharing your experience with us. We want you to feel comfortable sharing good or bad news with us. We hope to welcome you to our hotel very soon!

10/10 Excellent

Geneviève

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Très bon service à l'accueil. Chambre propre, grand, très bien! Emplacement pratique.
Séjour de 1 nuit en juillet 2022
Réponse de Leonardo Team le 14 juil. 2022
Dear Genevieve, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

4/10 Médiocre

Voyageur vérifié

Voyage d’affaires
Les points faibles : Personnel et service
Séjour de 1 nuit en juillet 2022
Réponse de Leonardo Team le 14 juil. 2022
Dear Guest, Thank you so much for sharing your experience with us. We want you to feel comfortable sharing good or bad news with us. We hope to welcome you to our hotel very soon! Sincerely,

8/10 Bien

patrick

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juin 2022
Réponse de Leonardo Team le 16 juin 2022
Dear patrick , Thank you very much for providing you valuable feedback which will help us to improve quality of our services.

10/10 Excellent

Anthony

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Super établissement
Très bon hôtel, bien situé et très confortable. Un accueil très professionnel et très serviable.
Séjour de 1 nuit en mai 2022
Réponse de Leonardo Team le 9 juin 2022
Dear Anthony , Thank you for your feedback and its good to hear you enjoyed your stay with us. We hope to welcome you back!

8/10 Bien

Rénald

Séjour de 1 nuit en avril 2022
Réponse de Leonardo Customer Services Team le 8 mai 2022
Dear Renald , Thank you very much for providing you valuable feedback which will help us to improve quality of our services.

8/10 Bien

Simon

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Bien insonorisé malgré que l’aéroport soit juste en face. La chambre était irréprochable. Par contre, les aires communes sont désuètes et une drôle d’odeur y règne à l’arrivée.
Séjour de 1 nuit en avril 2022
Réponse de Edijs S le 14 avr. 2022
Dear Simon , Thank you for providing your valuable feedback. Your helpful comments are much appreciated and will help us to improve. We hope to welcome you back at Leonardo Hotel Heathrow.

10/10 Excellent

Fatiha

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Proche de l'aeroport bus pour l'aeroport pres de l'hotel.belle chambre bonne literie et bon petit dejeuner
Séjour de 1 nuit en mars 2022
Réponse de Leonardo Hotel Heathrow le 31 mars 2022
Dear Faitha , Thank you very much for providing you valuable feedback which will help us to improve quality of our services.

8/10 Bien

JEANNE

Séjour de 1 nuit en mars 2022
Réponse de Front Office Manager - Edijs S le 10 mars 2022
Dear Jeanne , Thank you very much for providing you valuable feedback which will help us to improve quality of our services.

10/10 Excellent

Kim

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very close to the airport.
Séjour de 1 nuit en mai 2024

10/10 Excellent

Liz

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I had a very pleasant stay at the Leonardo. The staff were very friendly and so willing to help in any way possible. Mostly I wanted to sleep after a very long flight. One point to consider if I stayed there again would be to bring toiletries like conditioner, hair lotions and potions. There were a few available for purchase at the hotel but not what I wanted. I could not find a store in walking distance to buy them. Older style hotel but very nice. The staff are this hotel's best Asset.
Séjour de 1 nuit en mai 2024
Réponse de Leonardo Hotel le 24 mai 2024
Dear Liz,Thank you for the great review of our hotel! We are thrilled to hear that you enjoyed your stay and found our staff very accommodating. Thank you for choosing us and we look forward to welcome you again very soon for another wonderful stay.Kind regards,Leonardo Team

10/10 Excellent

Bonita

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Close to airport, clean, and pleasant staff. Food was great. Hotel needs some upgrades.
Séjour de 1 nuit en mai 2024
Réponse de Leonardo Hotel le 24 mai 2024
Dear Bonita,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon for another wonderful stay.Sincerely,Leonardo Team

10/10 Excellent

Karissa

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Was an excellent landing spot as I arrived from the US headed to Africa. Comfortable and clean. I was able to order room service and utilize the front desk in organizing a taxi. There is a shuttle but it takes time!
Séjour de 1 nuit en mai 2024
Réponse de Leonardo Hotel le 24 mai 2024
Dear Karissa,Thank you for the great review of our hotel! We are thrilled to hear that you enjoyed your stay and found our staff very accommodating. Thank you for choosing us and we look forward to welcome you again very soon for another wonderful stay.Kind regards,Leonardo Team

10/10 Excellent

Pooja

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Leo le 24 mai 2024
Dear Pooja,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon for another wonderful stay.Sincerely,Leonardo Team

8/10 Bien

Iain, Moncton

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very close to the airport, the restaurant although we didn’t use it looked fantastic. If you arrive close to midnight there’s very very few options for food/snacks.
Séjour de 1 nuit en mai 2024
Réponse de Leonardo Hotel le 22 mai 2024
Dear Lain,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon for another wonderful stay.Sincerely,Leonardo Team

10/10 Excellent

Gary

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice facility. Air conditioned. Good breakfast. Helpful staff
Séjour de 1 nuit en mai 2024
Réponse de Leonardo Hotel le 22 mai 2024
Dear Gary,Thank you for taking the time to share your feedback. We are thrilled to hear about your positive experiences at our hotel. Your kind words regarding our breakfast, room facilities and dining means a lot to us. We eagerly await your next visit for another enjoyable stay.Kind regards,Leonardo Team

10/10 Excellent

CJ

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Overall, nice place to stay and convenient for flying out of Heathrow. I would stay here again!
Séjour de 1 nuit en mai 2024
Réponse de Leonardo Hotel le 22 mai 2024
Dear CJ,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon for another wonderful stay.Sincerely,Leonardo Team

8/10 Bien

Jagga

Les points forts : Propreté et personnel et service
Great location and easy access to local transport. But 6.80 pounds vs 11pounds pvt uber. Everyone has a different budget so its all good
Séjour de 3 nuits en mai 2024
Réponse de Leonardo Hotel le 22 mai 2024
Dear Jagga,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon for another wonderful stay.Sincerely,Leonardo Team

10/10 Excellent

Tim

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Excellent location and facilities
Séjour de 1 nuit en mai 2024
Réponse de Leonardo Team le 22 mai 2024
Dear Tim,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon for another wonderful stay.Sincerely,Leonardo Team

10/10 Excellent

Eugene

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Leonardo Hotel le 22 mai 2024
Dear Eugene,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon for another wonderful stay.Sincerely,Leonardo Team

10/10 Excellent

Sandra, Warwick

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I ove the eco friendly efforts rolled out by the hotel.
Séjour de 1 nuit en mai 2024
Réponse de Leonardo Team le 22 mai 2024
Dear Sandra,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon for another wonderful stay.Sincerely,Leonardo Team

6/10 Satisfaisant

violeta

Voyage en famille
Les points forts : Propreté et personnel et service
The hotel was average but the gentleman at the reception desk who checked us in was exceptional. We had a problem with our rental car return which took about an hour to clear up and he helped us through the difficulty very patiently and kindly. I failed to get his name, which i regret, because he went above and beyond the call to help us. The hotel itself was average, but we booked it because of its convenience to Heathrow Airport.
Séjour de 1 nuit en mai 2024
Réponse de Leonardo Team le 22 mai 2024
Dear Violeta,Thank you for taking the time to share your feedback. We are thrilled to hear about your positive experiences at our hotel. It is wonderful to know that our staff's helpfulness left a positive impression on your experience. Providing excellent service is important to us, and we are pleased that we could contribute to a positive stay. We look forward to welcome you again for another wonderful stay.Kind regards,Leonardo Team

10/10 Excellent

Liz

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The customer service was great and the room was very nice and has nice amenities. The bed was comfortable. The location has nice transportation options to the airport like hotel link or public busses. The restaurant options are limited to certain hours and There is no early check in without a charge. There is luggage storage in case you want to go to the city. I had stay here several times and I will be back. It feels like a boutique hotel at reasonable price.
Séjour de 1 nuit en mai 2024
Réponse de Leonardo Team le 21 mai 2024
Dear Liz,Thank you very much for staying with us and for sharing a review. We are thrilled to hear that you enjoyed your stay in our comfortable room. Ensuring our guests have a comfortable and enjoyable experience is our top priority, and we take great pride in delivering outstanding hospitality. We eagerly await your next visit for another enjoyable stay.Kind regards,Leonardo Team

8/10 Bien

Mike

Les points forts : Propreté et personnel et service
The Assistant Manager Booshka was excellent
Séjour de 1 nuit en avril 2024
Réponse de Leonardo Team le 21 mai 2024
Dear Mike,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon for another wonderful stay.Sincerely,Leonardo Team

10/10 Excellent

Anjali - Vikas

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Close to the airport staff is very friendly and helpful
Séjour de 3 nuits en mai 2024
Réponse de Leonardo Team le 20 mai 2024
Dear Anjali,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon for another wonderful stay.Sincerely,Leonardo Team

10/10 Excellent

Tom

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Close to airport, good check inn and tidy
Séjour de 1 nuit en mai 2024
Réponse de Leonardo Hotel le 20 mai 2024
Dear Tom,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon for another wonderful stay.Sincerely,Leonardo Team

10/10 Excellent

David

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Food at lunch was lacking, otherwise great airport stay.
Séjour de 1 nuit en mai 2024
Réponse de Leonardo Hotel le 20 mai 2024
Dear David,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon for another wonderful stay.Sincerely,Leonardo Team

10/10 Excellent

Robert

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff was very helpful. They arranged for a cab to the airport early the next morning and a wake-up call. I would gladly stay there again.
Séjour de 1 nuit en mai 2024
Réponse de Leonardo Hotel le 20 mai 2024
Dear Robert,Thank you for the great review of our hotel! We are thrilled to hear that you enjoyed your stay and found our staff very accommodating. Thank you for choosing us and we look forward to welcome you again very soon for another wonderful stay.Kind regards,Leonardo Team

10/10 Excellent

Keith

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Front desk and restaurant staff were helpful and friendly. Very quiet room even tho we faced the runway.
Séjour de 1 nuit en mai 2024
Réponse de Leonardo Hotel le 20 mai 2024
Dear Keith,Thank you for the great review of our hotel! We are thrilled to hear that you enjoyed your stay and found our staff very accommodating. Thank you for choosing us and we look forward to welcome you again very soon for another wonderful stay.Kind regards,Leonardo Team

6/10 Satisfaisant

paul

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Quite a basic hotel Arrived at 22.20, dropped of luggage in the room and went to the bar. Told I only had a choice of about 4 things in the menu as the full menu not available past 10pm!!! Would expect more. Room adequate but small. Wouldn’t stay here agsin as far better hotels at LHR. Price paid was about £100 so not cheap.
Séjour de 1 nuit en mai 2024
Réponse de Leonardo Hotel le 20 mai 2024
Dear Paul,Thank you for your feedback ! We apologize for any inconveniences caused. We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Leonardo Team