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Avis sur Leonardo London Heathrow Airport

4 out of 5
Leonardo London Heathrow Airport
Bath Road, West Drayton, England

Avis

8,6

Excellent

Note des voyageurs de 10 (Excellent), d’après 2144 avis sur 3841." "
Note des voyageurs de 8 (Bien), d’après 1072 avis sur 3841." "
Note des voyageurs de 6 (Satisfaisant), d’après 365 avis sur 3841." "
Note des voyageurs de 4 (Médiocre), d’après 146 avis sur 3841." "
Note des voyageurs de 2 (Horrible), d’après 114 avis sur 3841." "

9,2/10

Propreté

9,0/10

Personnel et service

8,4/10

Équipements

8,6/10

Infrastructures et conditions de l’hébergement

8,6/10

Écoresponsabilité

Avis

8/10 Bien

Robin

Les points forts : Propreté
One night for the airport terminal 3.
The room was a bit smallee than expected and although we booked a room with a view of the runway, in the far distance you could see this but in fact mostly one just saw the busy and noisy road in front. The wall in the bedroom was badly stained. Otherwise apart from being tired the hotel appeared clean. The bus cost to terminal over the road is £2 and the shuttle £8, or a taxi £17 take your pick
Séjour de 1 nuit en janvier 2024
Réponse de Leonardo Team le 20 janv. 2024
Dear Robin,Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience caused. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Leonardo Team

8/10 Bien

NGUYEN KIM

Séjour de 1 nuit en novembre 2023
Réponse de Leonardo Team le 21 nov. 2023
Dear NGUYEN KIM,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Leonardo Team

8/10 Bien

Dany, Gatineau

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rooms were good. But restaurant food was awful.
Séjour de 1 nuit en octobre 2023
Réponse de Comment from Hotel Management le 15 oct. 2023
Dear Dany,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Leonardo Team

10/10 Excellent

JONATHAN

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Très luxueux pour le prix que jai payé, propre et un service à la clientele impeccable
Séjour de 1 nuit en septembre 2023
Réponse de Leonardo Team le 8 oct. 2023
Dear Jonathan,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Leonardo Team

8/10 Bien

Eider

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
C'est très proche de l'aéroport
Séjour de 1 nuit en juin 2023
Réponse de Leonardo Team le 24 juin 2023
Dear Eider,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Leonardo Team

10/10 Excellent

Marie-Helene

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Tres confortable et pratique. La navette est pratique mais coute cher pour la courte distance a parcourir
Séjour de 1 nuit en juin 2023
Réponse de Leonardo Team le 24 juin 2023
Dear Marie-Helene,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Leonardo Team

8/10 Bien

Réal

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bon emplacement pour un voyageur en transit
Séjour de 1 nuit en juin 2023
Réponse de Leonardo Team le 15 juin 2023
Dear Réal,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Leonardo Team

10/10 Excellent

Albert

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
As it should be.
Séjour de 2 nuits en mai 2023
Réponse de LEONARDO TEAM le 12 mai 2023
Dear Albert,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 Bien

Daniel

Séjour de 1 nuit en mai 2023
Réponse de Leonardo Team le 24 mai 2023
Dear Daniel,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

8/10 Bien

Roula

Séjour de 1 nuit en mars 2023
Réponse de LEONARDO TEAM le 30 mars 2023
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

8/10 Bien

Christine

Séjour de 3 nuits en décembre 2022
Réponse de l le 6 janv. 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

claudine

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2022
Réponse de l le 22 déc. 2022
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 Bien

Valérie

Séjour de 1 nuit en décembre 2022
Réponse de l le 16 déc. 2022
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 Bien

stephane

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good for py purpose
Perfect for catching flight early in the morning
Séjour de 1 nuit en août 2022
Réponse de Leonardo Team le 19 août 2022
Dear stephanie ,Thank you for your feedback and its good to hear you enjoyed your stay with us.We hope to welcome you back!

8/10 Bien

CHRISTELLE

Séjour de 1 nuit en août 2022
Réponse de Leonardo Team le 1 sept. 2022
Dear CHRISTELLE ,Thank you for your feedback.We hope to welcome you back!

10/10 Excellent

Veronique

Séjour de 1 nuit en juillet 2022
Réponse de Leonardo Team le 26 juil. 2022
Dear Veronique, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

10/10 Excellent

Fady

Séjour de 1 nuit en mai 2022

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juillet 2022
Réponse de Leonardo Team le 17 juil. 2022
Dear Guest, Thank you so much for sharing your experience with us. We want you to feel comfortable sharing good or bad news with us. We hope to welcome you to our hotel very soon!

10/10 Excellent

Geneviève

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Très bon service à l'accueil. Chambre propre, grand, très bien! Emplacement pratique.
Séjour de 1 nuit en juillet 2022
Réponse de Leonardo Team le 14 juil. 2022
Dear Genevieve, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

4/10 Médiocre

Voyageur vérifié

Voyage d’affaires
Les points faibles : Personnel et service
Séjour de 1 nuit en juillet 2022
Réponse de Leonardo Team le 14 juil. 2022
Dear Guest, Thank you so much for sharing your experience with us. We want you to feel comfortable sharing good or bad news with us. We hope to welcome you to our hotel very soon! Sincerely,

8/10 Bien

patrick

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juin 2022
Réponse de Leonardo Team le 16 juin 2022
Dear patrick , Thank you very much for providing you valuable feedback which will help us to improve quality of our services.

10/10 Excellent

Anthony

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Super établissement
Très bon hôtel, bien situé et très confortable. Un accueil très professionnel et très serviable.
Séjour de 1 nuit en mai 2022
Réponse de Leonardo Team le 9 juin 2022
Dear Anthony , Thank you for your feedback and its good to hear you enjoyed your stay with us. We hope to welcome you back!

8/10 Bien

Rénald

Séjour de 1 nuit en avril 2022
Réponse de Leonardo Customer Services Team le 8 mai 2022
Dear Renald , Thank you very much for providing you valuable feedback which will help us to improve quality of our services.

8/10 Bien

Simon

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Bien insonorisé malgré que l’aéroport soit juste en face. La chambre était irréprochable. Par contre, les aires communes sont désuètes et une drôle d’odeur y règne à l’arrivée.
Séjour de 1 nuit en avril 2022
Réponse de Edijs S le 14 avr. 2022
Dear Simon , Thank you for providing your valuable feedback. Your helpful comments are much appreciated and will help us to improve. We hope to welcome you back at Leonardo Hotel Heathrow.

10/10 Excellent

Fatiha

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Proche de l'aeroport bus pour l'aeroport pres de l'hotel.belle chambre bonne literie et bon petit dejeuner
Séjour de 1 nuit en mars 2022
Réponse de Leonardo Hotel Heathrow le 31 mars 2022
Dear Faitha , Thank you very much for providing you valuable feedback which will help us to improve quality of our services.

8/10 Bien

JEANNE

Séjour de 1 nuit en mars 2022
Réponse de Front Office Manager - Edijs S le 10 mars 2022
Dear Jeanne , Thank you very much for providing you valuable feedback which will help us to improve quality of our services.

8/10 Bien

Owning

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
spacious room. just little old property but really convenience location
Séjour de 1 nuit en mai 2024

10/10 Excellent

Tina

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Large clean rooms with very comfortable beds
Séjour de 1 nuit en mars 2024
Réponse de Leonardo Team le 10 mai 2024
Dear Tina,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon for another wonderful stay.Sincerely,Leonardo Team

10/10 Excellent

Jane

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Easy place to stay. Nice bar area. Bus from terminal to the door from the Bus Station.
Séjour de 1 nuit en mai 2024
Réponse de Leonardo Team le 10 mai 2024
Dear Jane,Thank you for the great review of our hotel! We are glad that you enjoyed your stay. We are also pleased to hear that you found our hotel to be an ideal place to stay before a Heathrow flight. Our convenient location near Heathrow is designed to provide a comfortable stopover experience for our guests. We eagerly await your next visit for another enjoyable stay.Kind regards,Leonardo Team

8/10 Bien

Yoram

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Need better pillows
Séjour de 1 nuit en mai 2024
Réponse de Leonardo Team le 10 mai 2024
Dear Yoram,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon for another wonderful stay.Sincerely,Leonardo Team

8/10 Bien

Lawrance

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Stay for overnight only.
Séjour de 1 nuit en mai 2024
Réponse de Leonardo Team le 10 mai 2024
Dear Lawrance,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon for another wonderful stay.Sincerely,Leonardo Team

10/10 Excellent

Judy

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Close to the airport, easy access, acceptable restaurant and bar. Large, clean, comfortable room. Good value.
Séjour de 1 nuit en mai 2024
Réponse de Leonardo le 9 mai 2024
Dear Judy,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon for another wonderful stay.Sincerely,Leonardo Team

10/10 Excellent

Lenda, Frederick

The staff at check in in was so attentive and helpful!
Séjour de 1 nuit en mai 2024
Réponse de Leonardo le 9 mai 2024
Dear Lenda,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon for another wonderful stay.Sincerely,Leonardo Team

10/10 Excellent

shelley

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We were very impressed by the front staff—we arrived VERY late & the front desk treated us with warmth & efficiency. He immediately removed stress about getting to the airport by booking our transfer & booked our breakfast. We had a great sleep. Our room was clean, comfortable & very quiet. Breakfast was delicious
Séjour de 1 nuit en mai 2024
Réponse de Leonardo le 9 mai 2024
Dear Shelley,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon for another wonderful stay.Sincerely,Leonardo Team

10/10 Excellent

Bridget

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Leonardo Team le 10 mai 2024
Dear Bridget,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon for another wonderful stay.Sincerely,Leonardo Team

10/10 Excellent

Terita

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff was great, very helpful with great tips about the area and what to do, how to get around. I would stay again and I do recommend it.
Séjour de 1 nuit en avril 2024
Réponse de Leonardo le 9 mai 2024
Dear Terita,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon for another wonderful stay.Sincerely,Leonardo Team

2/10 Horrible

Mingxuan

Les points faibles : Équipements et infrastructures et conditions de l’hébergement
I arrived late at night. I could go home but I wanted to stay in a hotel to rest becasue of the long time flight. The fire alarm was activated at around 5am.
Séjour de 1 nuit en mai 2024
Réponse de Leonardo le 8 mai 2024
Dear Mingxuan,Thank you for your feedback ! We apologize for any inconveniences caused. Fir alarm is for safety for the guest and is a way to alert in case of emergency. We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Leonardo Team

10/10 Excellent

Connie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Leonardo le 8 mai 2024
Dear Connie,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon for another wonderful stay.Sincerely,Leonardo Team

10/10 Excellent

Elfriede

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
A very pleasant stay. I'll definitely book this hotel in the future.
Séjour de 1 nuit en avril 2024
Réponse de Leonardo Team le 7 mai 2024
Dear Elfriede,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon for another wonderful stay.Sincerely,Leonardo Team

10/10 Excellent

Dorelle

Les points forts : Propreté
Séjour de 1 nuit en mai 2024
Réponse de Leonardo le 8 mai 2024
Dear Dorelle,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon for another wonderful stay.Sincerely,Leonardo Team

8/10 Bien

Mary Anne

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Convenient.
Séjour de 1 nuit en avril 2024
Réponse de Leonardo Team le 7 mai 2024
Dear Mary,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon for another wonderful stay.Sincerely,Leonardo Team

8/10 Bien

M

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
No comment All good
Séjour de 1 nuit en mai 2024
Réponse de Leonardo Team le 7 mai 2024
Dear Milosz,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon for another wonderful stay.Sincerely,Leonardo Team

10/10 Excellent

Edward

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
No idea why this hotel gets negative reviews. I stay each time I fly from LHR and it is perfect for one night. Food is good (if a little pricey) and rooms are comfortable. Will stay again for sure.
Séjour de 1 nuit en mai 2024
Réponse de Leonardo Team le 7 mai 2024
Dear Edward,Thank you very much for staying with us and for sharing a review. We are thrilled to hear that you enjoyed your stay in our comfortable room. Ensuring our guests have a comfortable and enjoyable experience is our top priority, and we take great pride in delivering outstanding hospitality. We eagerly await your next visit for another enjoyable stay.Kind regards,Leonardo Team

8/10 Bien

Amit

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Convenient, clean, and close to the airport.
Séjour de 1 nuit en avril 2024

10/10 Excellent

Rajwant

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent place for a stay near Heathrow
Séjour de 2 nuits en février 2024
Réponse de Leonardo Hotel le 6 mai 2024
Dear Rajwant,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon for another wonderful stay.Sincerely,Leonardo Team

10/10 Excellent

Jo

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Excellent. Very convenient to T 2. Staff was lovely and professional. The room was perfectly quiet (Soundproof windows:) And the restaurant had great food, great prices and a great staff. The whole experience was very impressive!
Séjour de 1 nuit en mai 2024
Réponse de Leonardo Hotel le 4 mai 2024
Dear Jo,Thank you for taking the time to share your feedback. We are thrilled to hear about your positive experiences at our hotel. Your kind words regarding our breakfast, room facilities and dining means a lot to us. We eagerly await your next visit for another enjoyable stay.Kind regards,Leonardo Team

10/10 Excellent

Steve

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Like everything
Séjour de 1 nuit en avril 2024
Réponse de Leonardo Hotel le 3 mai 2024
Dear Steve,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon for another wonderful stay.Sincerely,Leonardo Team

10/10 Excellent

Charlotte

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Clean room, comfortable bed, pleasant staff, airport shuttle option
Séjour de 1 nuit en avril 2024
Réponse de Leonardo Hotel le 3 mai 2024
Dear Charlotte,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon for another wonderful stay.Sincerely,Leonardo Team

4/10 Médiocre

CHANTEL

Voyage en couple
Les points forts : Équipements
Les points faibles : Infrastructures et conditions de l’hébergement
Room was run down. There is a thermostat in the room but it didn’t work. For looks I suppose. Called the front desk because the room was hot and they said they turned it down (it still remained hot). The windows don’t open to get fresh air so we propped open the entry door to get fresh air. The break was ok
Séjour de 1 nuit en avril 2024
Réponse de Leonardo Team le 6 mai 2024
Dear Chantel,Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience caused. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Leonardo Team

4/10 Médiocre

leslie

Voyage en famille
Les points forts : Propreté
There was a horrifying alarm at 4:30 in the morning. It stopped after about 15 seconds but we didn’t know what to do.
Séjour de 1 nuit en mai 2024
Réponse de Leo le 3 mai 2024
Dear Leslie,Thank you for taking the time to share your feedback. We apologize for the disturbance caused by the alarm at 4:30 in the morning. We understand how alarming such situations can be and apologize for any inconvenience caused. Your safety and comfort are our top priorities, and we appreciate your understanding. We would love another opportunity to provide you with a seamless and pleasant experience.Kind regards,Leonardo Team