Avis sur Holiday Inn Express London, an IHG Hotel
Holiday Inn Express London, an IHG Hotel
100 Holiday Trl Ne, London, OH
Avis
8,0
Très bien
8,2/10
Propreté
8,4/10
Personnel et service
8,0/10
Équipements
7,8/10
Infrastructures et conditions de l’hébergement
8,2/10
Écoresponsabilité
Avis
7 oct. 2012
Les points forts : Personnel et service et confort de la chambre
6/10 Satisfaisant
Meagan
Voyage en famille
3 mai 2024
Les points forts : Personnel et service
Meagan
Séjour de 2 nuits en avril 2024
8/10 Bien
John
29 avr. 2024
John
Séjour de 1 nuit en avril 2024
6/10 Satisfaisant
Catherine
Voyage en famille
28 avr. 2024
Les points forts : Propreté, personnel et service, équipements
Catherine
Séjour de 2 nuits en avril 2024
10/10 Excellent
James
22 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
James
Séjour de 3 nuits en avril 2024
10/10 Excellent
Lucia
Voyage en famille
21 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lucia
Séjour de 1 nuit en avril 2024
10/10 Excellent
Bart
21 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Bart
Séjour de 1 nuit en avril 2024
6/10 Satisfaisant
Kathleen
Voyage en groupe
19 avr. 2024
Kathleen
Séjour de 1 nuit en avril 2024
8/10 Bien
Ken
Voyage en couple
16 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ken
Séjour de 1 nuit en avril 2024
8/10 Bien
Marcee
Voyage en famille
13 avr. 2024
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Marcee
Séjour de 1 nuit en avril 2024
10/10 Excellent
Heidi
Voyage en couple
2 avr. 2024
Les points forts : Propreté, personnel et service, équipements
Heidi
Séjour de 1 nuit en mars 2024
6/10 Satisfaisant
David
29 mars 2024
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
David
Séjour de 1 nuit en mars 2024
8/10 Bien
Rob
Voyage en famille avec de jeunes enfants
22 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Rob
Séjour de 1 nuit en mars 2024
6/10 Satisfaisant
Uriel R
Voyage en famille
15 mars 2024
Les points forts : Propreté
Uriel R
Séjour de 1 nuit en mars 2024
10/10 Excellent
Marcos Antonio
4 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Marcos Antonio
Séjour de 3 nuits en février 2024
10/10 Excellent
Rob
Voyage en famille avec de jeunes enfants
29 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Rob
Séjour de 1 nuit en décembre 2023
6/10 Satisfaisant
Shannon
22 févr. 2024
Shannon
Séjour de 1 nuit en février 2024
Réponse de HIE le 23 févr. 2024
Hi Shannon, Thankyou for your feedback and we hope to welcome you back soon Kind Regards
6/10 Satisfaisant
Mallori
11 févr. 2024
Mallori
Séjour de 1 nuit en février 2024
10/10 Excellent
Shelley
Voyage en famille
10 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Shelley
Séjour de 2 nuits en février 2024
Réponse de SK le 12 févr. 2024
Hi Shelley,Team is so exited to read your review and we cant wait to welcome you back to our hotel.
10/10 Excellent
Lee Ann
Voyage en couple
28 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lee Ann
Séjour de 1 nuit en janvier 2024
Réponse de SK le 12 févr. 2024
Hello Lee,Team is so exited to read your review and we cant wait to welcome you back to our hotel.
6/10 Satisfaisant
Isaias
27 janv. 2024
Isaias
Séjour de 6 nuits en janvier 2024
10/10 Excellent
Christina
Voyage en famille
27 janv. 2024
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Christina
Séjour de 1 nuit en janvier 2024
Réponse de SK le 12 févr. 2024
Hi Christina, Team is so exited to read your review and we cant wait to welcome you back to our hotel.
10/10 Excellent
Aaron
21 janv. 2024
Aaron
Séjour de 1 nuit en janvier 2024
Réponse de Holiday Inn Express London Ohio le 24 janv. 2024
Thankyou for your great feedback and we will share this with the team . Hope to welcome you back soon
8/10 Bien
Estifanos
21 janv. 2024
Estifanos
Séjour de 1 nuit en janvier 2024
Réponse de Holiday Inn Express London Ohio le 24 janv. 2024
Thankyou for your feedback and we hope to welcome you back soon
10/10 Excellent
Erin
Voyage en famille
3 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Solid
Erin
Séjour de 1 nuit en décembre 2023
Réponse de Manager le 10 janv. 2024
Hello Erin,Thank you for taking the time to share your positive experience at our hotel. We are delighted to hear that you found our property clean and comfortable, and that our staff was helpful and efficient. Our convenient location is indeed ideal for travelers, and we're glad it was convenient for your cross-country journey. We appreciate your feedback and hope to welcome you back in the future.
10/10 Excellent
Evan
Voyage en famille, Voyage en groupe, Voyage d’affaires
31 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Evan
Séjour de 1 nuit en décembre 2023
Réponse de Guest Relations Management le 2 janv. 2024
Hi EvanThank you so much for your continued support and for choosing our hotel as the preferred location for your wrestling team's stay during their nearby tournament. We greatly appreciate your loyalty and the trust you have placed in us.We're thrilled to hear that our team has consistently provided you with friendly and accommodating service. It's our goal to ensure that every guest feels welcome and comfortable during their stay, and we're delighted that we have met your expectations.We're grateful for your kind words and for your decision to continue using our hotel every year. It's an honor to be your hotel of choice, and we look forward to welcoming you and your wrestling team back for many more successful tournaments.If there's anything else we can do to enhance your experience or if you have any further comments, please feel free to let us know. Thank you once again for your support, and we can't wait to see you and your team again next year!
10/10 Excellent
Jeff
Voyage d’affaires
30 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Jeff
Séjour de 1 nuit en décembre 2023
Réponse de Guest Relations Management le 31 déc. 2023
Hi Jeff,It's great to hear from you, and we appreciate you taking the time to tell us about your wonderful stay at our hotel.We strive to make every guest feel welcomed and comfortable, and we are thrilled when this goal is met. We are delighted to have contributed to your travel convenience.We appreciate you taking the time to write this review, and we hope to see you again soon!
8/10 Bien
Danielle
Voyage en famille
10 déc. 2023
Les points faibles : Personnel et service
Danielle
Séjour de 2 nuits en décembre 2023
Réponse de Management le 11 déc. 2023
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express LONDON-I-70.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact us at holidaylondon414@gmail.com
10/10 Excellent
Nicole
9 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nicole
Séjour de 1 nuit en décembre 2023
Réponse de Management le 11 déc. 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express LONDON-I-70.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you,
10/10 Excellent
Leonard
4 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Leonard
Séjour de 2 nuits en décembre 2023
Réponse de Manager le 9 déc. 2023
Hello Leonard,Thank you for sharing your positive experience of our clean and quiet rooms. We're delighted to hear that you had a peaceful stay despite being located next to a truck stop. We appreciate your feedback and hope to welcome you back in the future for another enjoyable stay.
10/10 Excellent
Margie
25 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Margie
Séjour de 1 nuit en novembre 2023
Réponse de Guest Relations Management le 30 nov. 2023
Hi Margie,It is lovely to hear from you, and we appreciate you taking the time to provide our hotel with your favorable feedback.We want to provide each guest with a very comfortable and welcoming experience, so we are delighted when this goal is achieved. We are pleased to have contributed to your travel comfort.We appreciate you sharing this review, and we hope to see you soon!
4/10 Médiocre
Leroy
24 nov. 2023
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Leroy
Séjour de 1 nuit en novembre 2023
Réponse de Guest Relations Management le 26 nov. 2023
Hi Leroy, Thank you for taking the time to share your feedback. We regret to discover that you weren't thoroughly impressed with us during your most recent stay. It is our primary aim to give you a comfortable and accommodating experience and it is disheartening to hear that this is not the impression we left you with. We apologize for the issues you encountered, especially the issues with the phone and television. We are also sorry for the poor customer service of our staff. Please know that your voice is of tremendous importance to us and we are confronting the issues that you mentioned to ensure that no guest has this experience in the future. We are investigating and addressing these matters with the appropriate department. Your feedback is important to us as we continuously seek ways to improve the guest experience in our hotel. I do hope you'll return and let us show you a far better experience.
10/10 Excellent
Crystal
21 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Crystal
Séjour de 1 nuit en novembre 2023
Réponse de Guest Relations Management le 22 nov. 2023
Hi Crystal,It's great to hear from you, and we appreciate you taking the time to tell us about your wonderful stay at our hotel.We strive to make every guest feel welcomed and comfortable, and we are thrilled when this goal is met. We are delighted to have contributed to your travel convenience.We appreciate you taking the time to write this review, and we hope to see you again soon!
10/10 Excellent
Voyageur vérifié
Voyage d’affaires
20 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 1 nuit en novembre 2023
Réponse de Guest Relations Management le 22 nov. 2023
Dear Valued Guest,It is lovely to hear from you, and we appreciate you taking the time to provide our hotel with your favorable feedback.We want to provide each guest with a very comfortable and welcoming experience, so we are delighted when this goal is achieved. We are pleased to have contributed to your travel comfort.We appreciate you sharing this review, and we hope to see you soon!
8/10 Bien
Jasmine
Voyage en famille
19 nov. 2023
Les points forts : Propreté et personnel et service
Jasmine
Séjour de 1 nuit en novembre 2023
Réponse de Guest Relations Management le 22 nov. 2023
Hi Jasmine,It is lovely to hear from you, and we value the time you took to share your impressions of your stay at our hotel.We want to provide every guest with a very warm and welcoming experience, and we are delighted that this goal was achieved. We are happy to learn that you had a good time and that you thought the accommodations were comfortable and pleasant.Thank you for telling us about the issue with the TV and the telephone. We apologize for this inconvenience. We shall report this issue to the management and our maintenance team. Given that we are always looking for ways to improve the hotel experience for our guests, this will help us to recognize our strengths and address our areas for improvement.Thank you for sharing this review.
4/10 Médiocre
Elizabeth
Voyage en famille
18 nov. 2023
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Elizabeth
Séjour de 2 nuits en novembre 2023
Réponse de Guest Relations Management le 21 nov. 2023
Hi Elizabeth,Thank you for taking the time to share your feedback. We regret to discover that you weren't thoroughly impressed with us during your most recent stay. It is our primary aim to give you a comfortable and accommodating experience and it is disheartening to hear that this is not the impression we left you with. We apologize for all the issues you encountered. We are taking note of all the issues you have mentioned including the poor customer service and the unsatisfactory state of your room and pool.Please know that your voice is of tremendous importance to us and we are confronting the issues that you mentioned to ensure that no guest has this experience in the future. We are investigating and addressing these matters with the appropriate department. Your feedback is important to us as we continuously seek ways to improve the guest experience in our hotel. I do hope you'll return and let us show you a far better experience.
10/10 Excellent
Corey, Jacksonville
13 nov. 2023
Corey
Séjour de 1 nuit en novembre 2023
Réponse de Manager le 9 déc. 2023
Hello Corey,We're thrilled to hear that you had an excellent experience during your stay with us! We strive to provide exceptional service and ensure our guests have a memorable time. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out. We look forward to welcoming you back in the future.
6/10 Satisfaisant
Liza
Voyage en famille
13 nov. 2023
Les points forts : Personnel et service
Liza
Séjour de 2 nuits en novembre 2023
Réponse de Guest Relations Management le 13 nov. 2023
Hi Liza,Thank you for taking the time to share your feedback. We regret to discover that you weren't thoroughly impressed with us during your most recent stay. It is our primary aim to give you a comfortable and accommodating experience and it is disheartening to hear that this is not the impression we left you with. We apologize for all the issues you encountered, especially the insufficient cleaning of the room and the unsatisfactory state of the coffee.Please be assured that your feedback has been shared with our team, and we are taking appropriate measures to address the issues you have raised. We value your feedback as it allows us to continually improve our services and provide the best possible experience for our guests. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience that exceeds your expectations.
6/10 Satisfaisant
Stacy
10 nov. 2023
Les points forts : Confort de la chambre
Stacy
Séjour de 1 nuit en novembre 2023
Réponse de Manager le 12 nov. 2023
Hello Stacy,Thank you for taking the time to leave such a positive review! We're thrilled to hear that you had an exceptional experience at our hotel. Your satisfaction is our top priority, and we're delighted that we could exceed your expectations. We appreciate your kind words and hope to welcome you back in the future for another fantastic stay!
6/10 Satisfaisant
MICHAEL
Voyage d’affaires
7 nov. 2023
Les points forts : Propreté et équipements
Les points faibles : Personnel et service
MICHAEL
Séjour de 1 nuit en octobre 2023
Réponse de Guest Relations Management le 8 nov. 2023
Hi Micheal,Thank you for taking the time to share your feedback. We regret to discover that you weren't thoroughly impressed with us during your most recent stay. It is our primary aim to give you a comfortable and accommodating experience and it is disheartening to hear that this is not the impression we left you with. We apologize for all the issues you encountered, especially the poor behavior of our staff and the disturbance caused by the other guests.This is certainly not the level of service we strive to provide to our guests, and we apologize for any distress caused. Please be assured that we take your feedback seriously, and we will investigate and take appropriate action to rectify the issues you experienced. We value your business and would like to assure you that this is not reflective of our usual standards. We understand that your overall experience fell far below your expectations, and we are committed to making improvements to ensure that this does not happen in the future. We hope to have the opportunity to serve you again in the future and provide you with the exceptional stay you deserve. Once again, we apologize for the inconveniences you faced during your stay, and thank you for bringing them to our attention.
8/10 Bien
Jesse
Voyage d’affaires
6 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Jesse
Séjour de 1 nuit en octobre 2023
Réponse de Guest Relations Management le 8 nov. 2023
Hi Jesse,Thank you very much for taking the time for feedback.We are delighted to hear that you appreciated the majority of your time. Your rating will assist us in determining our strengths and weaknesses in ensuring that our guests feel welcomed and satisfied with their stay. We are pleased to have contributed to your travel convenience.We appreciate you taking the time to review our hotel and look forward to your future visit.
10/10 Excellent
Helen
1 nov. 2023
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Helen
Séjour de 1 nuit en octobre 2023
Réponse de Manager le 4 nov. 2023
Hello Helen,Thank you for taking the time to share your positive experience with us! We're delighted to hear that you enjoyed your stay at our hotel. Your kind words are truly appreciated and we hope to welcome you back again soon for another exceptional stay.
2/10 Horrible
Aidan
28 oct. 2023
Aidan
Séjour de 1 nuit en octobre 2023
Réponse de Manager le 19 nov. 2023
Hello Aidan,We aim to make every guest's stay enjoyable, and we apologize if we do not meet your expectations. We would like to learn more about your visit to address any issues that led to your low rating and improve our services in the future. Please feel free to contact us if you have any comments or suggestions.
4/10 Médiocre
Angel
26 oct. 2023
Les points faibles : Personnel et service
Angel
Séjour de 2 nuits en octobre 2023
Réponse de Manager le 28 oct. 2023
Hello Angel,I apologize for the inconvenience caused. I will make sure to communicate this to our receptionist to avoid such issues in the future. Thank you for bringing it to our attention.
4/10 Médiocre
Lauren
23 oct. 2023
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Lauren
Séjour de 1 nuit en octobre 2023
Réponse de Guest Relations Management le 26 oct. 2023
Hi Lauren, Thank you for taking the time to provide some feedback.We're sorry to learn that you weren't entirely pleased during the time you were staying with us. We would like to apologize for any inconvenience caused. We hope the staff was able to support and assist you with any issues you may have encountered to make your stay a bit more pleasant. Your feedback is essential to us as we strive for ways to enhance the guest experience at our hotel.We sincerely hope you will return and allow us to provide you with a far superior experience.
10/10 Excellent
Susan
Voyage en famille
23 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Susan
Séjour de 1 nuit en octobre 2023
Réponse de Guest Relations Management le 24 oct. 2023
Hi Susan, It's lovely to hear from you, and thank you so much for sharing your opinions on your recent stay at our hotel!We are delighted that you appreciated every aspect of your stay. We strive to provide each client with a relaxing and pleasant experience, and we are glad to hear that we have achieved this goal. We are pleased to have contributed to your travel convenience.We hope to see you again soon!
6/10 Satisfaisant
Jenny
23 oct. 2023
Jenny
Séjour de 2 nuits en octobre 2023
Réponse de Guest Relations Management le 24 oct. 2023
Hi Jenny, Thank you so much for sharing your review.We are pleased to hear that you enjoyed most aspects of your stay. We are glad that you appreciated the breakfast and the service of the staff. We understand that the location of your room facing the busy roadway was not ideal, and we apologize for any disturbance caused by the noise. We are constantly working on improving the soundproofing in our rooms to ensure our guests have a peaceful stay. Your rating and feedback will help us to recognize our strengths and improve upon our weaknesses. We are glad to have been an important part of your travel convenience. We greatly appreciate the time you've taken to review our hotel and we look forward to your next visit.
10/10 Excellent
Alejandro
22 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Alejandro
Séjour de 1 nuit en octobre 2023
Réponse de Guest Relations Management le 24 oct. 2023
Hi Alejandro, It's great to hear from you, and we appreciate you taking the time to tell us about your wonderful stay at our hotel.We strive to make every guest feel welcomed and comfortable, and we are thrilled when this goal is met. We are delighted to have contributed to your travel convenience.We appreciate you taking the time to write this review, and we hope to see you again soon!
6/10 Satisfaisant
Julia
Voyage en famille avec de jeunes enfants
22 oct. 2023
Les points forts : Propreté, personnel et service, équipements
Julia
Séjour de 1 nuit en octobre 2023
Réponse de Guest Relations Management le 22 oct. 2023
Hi Julia, We are extremely sorry to hear that your recent experience with us fell short of your expectations. Our team strives to provide the highest level of accommodation and customer service, and it is disappointing to learn that we fell short of these areas during your stay. We are very sorry that you were not able to avail of the room that you paid for. That should not have been the case and we apologize.We would like to know more about this issue so we can properly address it with the management and our front desk staff.We value your feedback and would appreciate the opportunity to make things right. Please don't hesitate to reach out to us directly so that we can work to address your concerns and regain your trust as a valued guest.
8/10 Bien
Roxanne
Voyage d’affaires
21 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Roxanne
Séjour de 1 nuit en octobre 2023
Réponse de Guest Relations Management le 23 oct. 2023
Hi Roxanne, Thank you so much for sharing your review.We are pleased to hear that you enjoyed most aspects of your stay. Your rating will help us to recognize our strengths and improve upon our weaknesses. We are glad to have been an important part of your travel convenience. We greatly appreciate the time you've taken to review our hotel and we look forward to your next visit.