Avis
7,0
Bien
7,6/10
Propreté
7,6/10
Personnel et service
6,8/10
Équipements
6,8/10
Infrastructures et conditions de l’hébergement
6,8/10
Écoresponsabilité
Avis
15 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de Ilhui Maldonado le 15 mars 2024
Dear Aurélie,Thank you so much for your wonderful review! We're thrilled to hear that you had a flawless stay with us.It's fantastic to know that you found our hotel well-located in the lively Borough neighbourhood. We're also delighted you appreciated our tasteful renovations and the amenities provided in your room.Your kind words about our friendly staff mean a lot to us, and we're glad that you had a peaceful and enjoyable stay. It's our pleasure to be a memorable address for you, and we look forward to welcoming you back on your next visit to London.Warm regards,
10/10 Excellent
Joana
Voyage en couple
4 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Joana
Réponse de Ilhui Maldonado le 15 mars 2024
Dear JoanaThank you for taking the time to share your recent experience in CitySpace Borough. We are delighted you had a good stay overall. Although we do not advertise the rooms being soundproof, we have taken note of your feedback. It was a pleasure to have you as our guest, and we hope to welcome you back for another excellent stay in the future.Warm regards
10/10 Excellent
jerome
Voyage en famille
27 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
jerome
Séjour de 3 nuits en novembre 2023
Réponse de Jermaine Weekes, Operations Director le 28 nov. 2023
Dear Jerome, Thank you for taking the time to share your feedback on your recent stay at CitySpace Borough. We are delighted that you enjoyed your stay overall and that you found our accommodation to be functional, clean and well equipped. We are also pleased to hear that you were impressed with the cleanliness of our shared bathrooms and showers. We apologise for the inconvenience caused by the music from the adjacent bar on Saturday night. We are working with the venue to address this issue and ensure that noise levels are kept to a reasonable level. We look forward to welcoming you back soon and hope you will recommend us to your family and friends. Yours sincerely, Jermaine Weekes, Operations Director
8/10 Bien
Voyageur vérifié
19 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 2 nuits en novembre 2023
Réponse de Jermaine Weekes, Operations Director le 20 nov. 2023
Greetings from CitySpace Borough.Thank you for sharing your rating with us and your fellow travellers following your stay at our hotel. We hope that our central and convenient location together with our comfortable accommodation contributed to your high marks and made it easy for you to explore London.It would be our pleasure to welcome you back in the near future and in the meantime please do not hesitate to recommend us to your family and friends.Yours sincerely,Jermaine Weekes, Operations Director
4/10 Médiocre
Voyageur vérifié
19 nov. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Logement médiocre
Voyageur vérifié
Séjour de 2 nuits en novembre 2023
Réponse de Jermaine Weekes, Operations Director le 20 nov. 2023
Greetings from London. Thank you for taking the time to give us your feedback. We pride ourselves on maintaining high standards of cleanliness throughout and we are very sorry that the shower in your bathroom did not meet your expectations. We have informed our housekeeping team and will take appropriate steps to prevent this from happening again. We would also like to assure you that our property is soundproofed to the highest standards to minimise noise disruption. However, we understand that noise levels can be subjective and we apologise if you experienced any disturbance. We encourage our guests to contact our support team immediately if they encounter any issues or concerns during their stay so that we can address them promptly. Nevertheless, we sincerely hope that you have had a wonderful time discovering London and send you our best wishes. Yours sincerely, Jermaine Weekes, Operations Director
2/10 Horrible
Lisa
3 avr. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lisa
Séjour de 2 nuits en mars 2023
Réponse de Gemma le 17 avr. 2023
Thanks for the score, please next time do leave comments so we can find out how we could have improved. Thank you!
8/10 Bien
Paul
14 févr. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Paul
Séjour de 2 nuits en février 2023
Réponse de Gemma le 27 févr. 2023
Hi PaulGlad go see you enjoyed your stay, we do hope you will stay again!
8/10 Bien
Voyageur vérifié
21 mars 2022
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Voyageur vérifié
Séjour de 2 nuits en mars 2022
4/10 Médiocre
Voyageur vérifié
Voyage en famille
29 juil. 2019
Les points forts : Propreté
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 2 nuits en juillet 2019
8/10 Bien
Voyageur vérifié
Voyage en famille
12 mai 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 2 nuits en mai 2019
8/10 Bien
Voyageur vérifié
2 janv. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 2 nuits en décembre 2018
Réponse de Jermaine le 28 janv. 2019
Thank you for your review. I can confirm that renovations to our cafe are now complete. I am sorry to hear that you had an issue with butter at breakfast, did you advise a member f the team, who would have quickly been able to resolve this?
8/10 Bien
Vanessa
2 oct. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Au top
Vanessa
Séjour de 1 nuit en septembre 2018
Réponse de General Manager le 18 oct. 2018
Hi Vanessa,
I'm glad to receive your lovely comment which I'm certain the team will be happy to hear.
Feel free to get in touch in the near future when you re-visit the city.
Warm regards,
Lucas L. Drakopoulos
4/10 Médiocre
Marc, Toulouse
21 sept. 2018
Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Mediocre hotel, poor value for money
Marc
Séjour de 2 nuits en septembre 2018
Réponse de General Manager le 18 oct. 2018
Hi Marc,
Thank you very much for choosing to stay with us and I appreciate for sharing your experience.
Being a new business we had decoration works on site which are now completed including the new reception and the restaurant and soon our co-working spaces.
I will be more than happy on your next visit in the area to show you around.
Best regards,
Lucas L. Drakopoulos
6/10 Satisfaisant
Maria Elena
Voyage en groupe
20 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Maria Elena
Séjour de 2 nuits en mai 2024
Réponse de Deborah le 22 mai 2024
Hello Maria, Hope you are well, thank you for your feedback we really appreciate it.We are also glad to know that you found the location easy to navigate and found the staff to be welcoming as well as helpful as we aim to ensure that staff attend to our guest's needs at all times.Whilst we appreciate the feedback, please note that we do make it aware to potential guests that there are no elevators within the property, but are more than welcome to request rooms located on the first floor which is always subject to availability. We look forward to accommodating you in the near future!Best Regards,
2/10 Horrible
Jasper
Voyage en famille
19 mai 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jasper
Séjour de 3 nuits en mai 2024
8/10 Bien
Randi
Voyage d’affaires
15 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Randi
Séjour de 2 nuits en mai 2024
2/10 Horrible
James
22 avr. 2024
Les points faibles : Personnel et service
James
Séjour de 2 nuits en avril 2024
10/10 Excellent
Lucy
21 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lucy
Séjour de 1 nuit en avril 2024
10/10 Excellent
Jennifer
18 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jennifer
Séjour de 3 nuits en avril 2024
8/10 Bien
Desire
Voyage d’affaires
18 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Desire
Séjour de 1 nuit en avril 2024
10/10 Excellent
Gareth
Voyage en couple
24 févr. 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Gareth
Séjour de 1 nuit en février 2024
Réponse de Ilhui Maldonado le 15 mars 2024
Dear Gareth,Greetings from the CitySpace Borough, where we really do appreciate this five-star rating. This means that you truly enjoyed your time with us, and that is exactly what we love to hear! Warm regards
8/10 Bien
Romaine
23 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Romaine
Séjour de 2 nuits en février 2024
Réponse de Ilhui Maldonado le 15 mars 2024
Dear Romaine,Thank you for sharing your feedback with us. We're glad to hear that you found our property easy to access and convenient while still maintaining a quiet atmosphere. We're delighted that you enjoyed the comfort of our beds and had a great stay overall.Warm regards
8/10 Bien
Veronica
Voyage en groupe
1 févr. 2024
Les points forts : Propreté, personnel et service, confort de la chambre
Veronica
Séjour de 1 nuit en janvier 2024
Réponse de Ilhui Maldonado le 15 mars 2024
Dear Veronica,Thank you for taking the time to rate your recent visit to CitySpace Borough. I am delighted to see that, overall, you had a positive experience at our apartment, although I would always love to know what we can improve to make your stay even better. It was our pleasure to welcome you as our guestWarm regardsIlhui
8/10 Bien
Michael
Voyage en groupe
28 janv. 2024
Les points forts : Personnel et service
Michael
Séjour de 2 nuits en janvier 2024
Réponse de Ilhui Maldonado le 15 mars 2024
Dear Michael,Thank you for sharing your feedback with us. We're delighted to hear that you were overall satisfied with your stay.We apologize for any inconvenience caused by the ongoing renovations during your visit. Please rest assured that our aim is to continuously improve the guest experience, and we appreciate your understanding in this matter.We're glad to know that our hotel was a suitable choice for your weekend plans, and we hope to have the pleasure of welcoming you back for an even more enjoyable stay once our renovations are complete.Warm regards,
2/10 Horrible
Richard
Voyage d’affaires
18 janv. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Richard
Séjour de 2 nuits en janvier 2024
Réponse de Ilhui Maldonado le 15 mars 2024
Dear Richard,Thank you for taking the time to share your rating with us. We strive to provide a comfortable and enjoyable experience for all our guests and are therefore disappointed to learn that we did not meet your expectations. Whilst our dedicated housekeeping team do their utmost to ensure that all areas are thoroughly cleaned, we apologise if we have fallen short on this occasion. We want you to know that your comments have already been talked about with our team to ensure the high standards we aim for and our visitors expect.
8/10 Bien
Ruth
Voyage en groupe
19 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ruth
Séjour de 1 nuit en décembre 2023
Réponse de Jermaine Weekes, Operations Director le 20 déc. 2023
Dear Ruth, We are so glad that CitySpace Borough was the perfect place for your adventures! We are pleased that you enjoyed our clean and convenient location and that it made it easy for you to explore London. We also appreciate your comments about the door locks and our dedicated maintenance team will investigate this as a priority. We look forward to welcoming you back the next time you are in our capital and would be very grateful if you would recommend us to your family and friends. Until then, happy holidays and a prosperous 2024! Yours sincerely, Jermaine Weekes, Operations Director
8/10 Bien
Karen
18 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Cosier than expected
Karen
Séjour de 1 nuit en novembre 2023
Réponse de Jermaine Weekes, Operations Director le 19 déc. 2023
Dear Karen, Thank you for sharing your wonderful feedback and impressions following your stay at CitySpace Borough. We are delighted that we were able to exceed your expectations and that our central and convenient location, cosy accommodation and complimentary amenities, as well as the friendly and supportive assistance from our team, contributed to your high marks. We look forward to welcoming you again in the near future and hope that you will recommend us to your family and friends. In the meantime, we wish you a happy holiday season and a fantastic start to 2024! Yours sincerely, Jermaine Weekes, Operations Director
8/10 Bien
Therese
Voyage en groupe
15 déc. 2023
Les points forts : Propreté et personnel et service
Therese
Séjour de 3 nuits en novembre 2023
Réponse de Jermaine Weekes, Operations Director le 16 déc. 2023
Dear Therese, Thank you for choosing CitySpace Borough and for taking the time to share your feedback with us. We are delighted that overall you enjoyed your stay with us and hope that our central London location and convenient transport links made it easy for you to explore our wonderful city. We look forward to welcoming you again in the near future and would be very grateful to be recommended to your friends and family. We wish you a happy holiday season and a prosperous 2024. Yours sincerely, Jermaine Weekes, Operations Director
4/10 Médiocre
Riol
Voyage en couple
13 déc. 2023
Les points faibles : Propreté
Riol
Séjour de 3 nuits en décembre 2023
Réponse de Jermaine Weekes, Operations Director le 14 déc. 2023
Dear Riol, Thank you for taking the time to share your rating with us. We strive to provide a comfortable and enjoyable experience for all our guests and are therefore disappointed to learn that we did not meet your expectations. Whilst our dedicated housekeeping team do their utmost to ensure that all areas are thoroughly cleaned, we apologise if we have fallen short on this occasion. Please be assured that your comments have already been discussed with our team to ensure the high standards we aim for and our visitors expect. We look forward to the opportunity to welcome you back in the near future and remain with best wishes from London. Yours sincerely,Jermaine Weekes, Operations Director
10/10 Excellent
Rebecca
11 déc. 2023
Rebecca
Séjour de 1 nuit en décembre 2023
Réponse de Jermaine Weekes, Operations Director le 13 déc. 2023
Dear Rebecca, Thank you for choosing CitySpace Borough and for taking the time to share your rating with us. We are very pleased that you enjoyed your stay with us and hope that our central London location, convenient transport links and comfortable accommodation all contributed to your high marks and positive experience. We look forward to welcoming you back as our guest in the near future and would be very grateful if you were to recommend us to your family and friends. Yours sincerely, Jermaine Weekes, Operations Director
10/10 Excellent
Margherita
Voyage en groupe
27 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Margherita
Séjour de 2 nuits en novembre 2023
Réponse de Jermaine Weekes, Operations Director le 28 nov. 2023
Dear Margherita, Thank you for taking the time to share your positive feedback about your recent stay at CitySpace Borough. We are delighted to hear that you appreciated our central location and were impressed with the level of service provided by our staff. We are particularly proud of our friendly and attentive team who are always happy to go the extra mile for our guests. We look forward to welcoming you back in the near future and hope you will tell all your friends and family about your wonderful experience. Yours sincerely, Jermaine Weekes, Operations Director
8/10 Bien
HELEN
25 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
HELEN
Séjour de 2 nuits en septembre 2023
Réponse de Jermaine Weekes, Operations Director le 28 nov. 2023
Dear Helen, Thank you for taking the time to leave us your rating. We are delighted that you enjoyed your stay at CitySpace Borough overall and hope that you found our central London location and convenient transport links nearby ideal for exploring our wonderful city. We look forward to welcoming you again in the near future and if there is anything we can do to make your next visit an even more positive occasion, please do not hesitate to get in touch. Yours sincerely, Jermaine Weekes, Operations Director
10/10 Excellent
David
25 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
David
Séjour de 1 nuit en novembre 2023
Réponse de Jermaine Weekes, Operations Director le 27 nov. 2023
Dear David, Thank you for taking the time to share your positive experience with us at CitySpace Borough. We are delighted to hear that you were impressed with our convenient location, nearby amenities and comfortable accommodation. Your kind words mean the world to us and are a great motivation for our team. We look forward to welcoming you again in the near future and would be very grateful if you were to recommend us to your friends and family. Yours sincerely, Jermaine Weekes, Operations Director
10/10 Excellent
Reshma
17 nov. 2023
Reshma
Séjour de 1 nuit en novembre 2023
Réponse de Jermaine Weekes, Operations Director le 7 déc. 2023
Dear Reshma, Thank you for choosing CitySpace Borough and for taking the time to share your rating with us. We are delighted that you enjoyed your stay and hope that our central and convenient location together with our comfortable accommodation made for a positive experience. It would be a great pleasure to welcome you again in the near future and we trust that you will recommend us to your family and friends as it would be our pleasure to welcome them too. Yours sincerely, Jermaine Weekes, Operations Director
2/10 Horrible
Travel
14 nov. 2023
Travel
Séjour de 1 nuit en novembre 2023
Réponse de Jermaine Weekes, Operations Director le 16 nov. 2023
Greetings from London!Thank you for taking the time to share your rating with us. We are very sorry to hear that you were disappointed with your stay at our hotel. This is not the experience we want our guests to have and we would be very grateful if you could let us know what we could have done better to make your visit a more successful one. We hope you will give us another opportunity in the future and remain with our best wishes.Yours sincerely,Jermaine Weekes, Operations Director
8/10 Bien
Jose Antonio
12 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jose Antonio
Séjour de 1 nuit en novembre 2023
Réponse de Jermaine Weekes, Operations Director le 14 nov. 2023
Dear Jose, Thank you for choosing CitySpace Borough and for taking the time to share your rating with us. We are pleased that you enjoyed your stay overall and hope that our central location and convenient transport links made it easy for you to explore our city. We look forward to welcoming you again in the near future and would be grateful if you would recommend us to your family and friends. Yours sincerely, Jermaine Weekes, Operations Director
2/10 Horrible
Pauline
Voyage d’affaires
11 nov. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Never Again
Pauline
Séjour de 1 nuit en novembre 2023
Réponse de Jermaine Weekes, Operations Director le 16 nov. 2023
Dear Pauline,Thank you for taking the time to share your feedback with us. Whilst we make every effort to ensure that our guests are aware of the different room options available to them, we are sorry to hear that you were disappointed with your choice. We would have welcomed the opportunity to offer you an upgrade to an en-suite room, but we were not informed that you were dissatisfied, nor were we advised that you had departed.Our shared bathrooms are cleaned several times during the day and evening, but should you find that they have been used by another guest in between and left in a poor state, we will of course clean them on request.Once again, we regret that we were unable to meet your expectations on this occasion and remain with best wishes from London.Yours sincerely,Jermaine Weekes, Operations Director
10/10 Excellent
Greg
5 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Greg
Séjour de 2 nuits en novembre 2023
Réponse de Jermaine Weekes, Operations Director le 6 nov. 2023
Dear Greg, Thank you for choosing CitySpace Borough and for taking the time to share your feedback with us. We are delighted to hear that our clean and comfortable rooms, convenient and easy self check-in process and central location met all your needs for your stay. It would be a great pleasure to welcome you back in the near future and we would be very grateful if you would recommend us to your family and friends. Yours sincerely, Jermaine Weekes, Operations Director
8/10 Bien
zak
1 nov. 2023
zak
Séjour de 1 nuit en octobre 2023
Réponse de Jermaine Weekes, Operations Director le 22 nov. 2023
Dear Zak, Thank you for taking the time to share your rating following your stay at CitySpace Borough. We are pleased that you enjoyed your stay and hope that our central location with nearby transport links and comfortable and clean accommodation contributed to your positive experience. We look forward to welcoming you back soon and in the meantime please do not hesitate to recommend us to your family and friends. Yours sincerely, Jermaine Weekes, Operations Director
10/10 Excellent
Voyageur vérifié
29 oct. 2023
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Voyageur vérifié
Séjour de 1 nuit en octobre 2023
Réponse de Jermaine Weekes, Operations Director le 30 oct. 2023
Greetings from CitySpace Borough!Thank you very much for taking the time to share your amazing rating with us.We are delighted that you enjoyed your stay with us and hope that our central location, clean rooms and facilities met all your expectations.It would be a great pleasure to welcome you back in the near future and we would be most grateful if you would recommend us to your family and friends.Yours sincerely,Jermaine Weekes, Operations Director
8/10 Bien
Ana
Voyage d’affaires
28 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ana
Séjour de 4 nuits en octobre 2023
Réponse de Jermaine Weekes, Operations Director le 30 oct. 2023
Dear Ana,Thank you very much for choosing CitySpace Borough and for taking the time to write your review. We are very pleased to see that overall you enjoyed your visit and that our clean accommodation met all your needs whilst staying in our capital. We look forward to welcoming you back in the near future and hope you will recommend us to all your family and friends.Yours sincerely,Jermaine Weekes, Operations Director
8/10 Bien
Rhys
Voyage d’affaires, Voyage en couple
26 oct. 2023
Les points forts : Propreté, personnel et service, équipements
Rhys
Séjour de 1 nuit en octobre 2023
Réponse de Jermaine Weekes, Operations Director le 27 oct. 2023
Dear Rhys,Thank you for choosing CitySpace Borough and for taking the time to share your experience with us. We are pleased to hear that you appreciated our central location and hope that the convenient transport links allowed you to get around London with ease. We are sorry to hear that you were disturbed by the noise and understand that city living can be a bit of an adjustment for those who are not used to it and we apologise for any inconvenience this may have caused.We look forward to welcoming you back in the near future and would be very grateful if you would recommend us to your family and friends.Yours sincerely,Jermaine Weekes, Operations Director
8/10 Bien
Rosie
22 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rosie
Séjour de 6 nuits en octobre 2023
Réponse de Jermaine Weekes, Operations Director le 23 oct. 2023
Dear Rosie,Thank you for sharing your feedback after your stay at CitySpace Borough. We are pleased to hear that you found our accommodation comfortable and our location perfect for your needs. However, we regret that workspaces are only available to guests who have booked directly with us and we apologise for any inconvenience this may have caused you. It would be a great pleasure to welcome you again soon and if we can assist in helping you to plan your next stay, please do not hesitate to get in touch.Yours sincerely,Jermaine Weekes, Operations Director
8/10 Bien
Voyageur vérifié
Voyage en famille
17 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 4 nuits en octobre 2023
Réponse de Jermaine Weekes, Operations Director le 18 oct. 2023
Greetings from CitySpace Borough!Thank you for taking the time to share your feedback with us. We are very pleased to hear that you enjoyed your overall stay with us and hope to have the pleasure of welcoming you back in the near future.Yours sincerely, Jermaine Weekes, Operations Director
8/10 Bien
Natalie
15 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Natalie
Séjour de 1 nuit en octobre 2023
Réponse de Jermaine Weekes le 17 oct. 2023
Dear Natalie,Thank you for taking the time to rate your recent visit to CitySpace Borough. I am delighted to see that, overall, you had a positive experience at our apartment, although I would always love to know what we can improve to make your stay even better. It was our pleasure to welcome you as our guest, and I hope you will tell your friends and family all about us. Please do not forget to make your next reservation directly with us so that we may assist you with any requirements you may have.Yours sincerely, Jermaine Weekes, Operations Director
2/10 Horrible
Hannah
Voyage en groupe
15 oct. 2023
Les points faibles : Équipements
Hannah
Séjour de 1 nuit en octobre 2023
Réponse de Jermaine Weekes, Operations Director le 21 oct. 2023
Dear Hannah,Thank you for your feedback. We are disappointed to hear that your stay with us was not as positive as we would have wished. Please be assured that our maintenance team are already investigating the window issue and will take steps to ensure that any problems identified are dealt with promptly. We sincerely apologise for any inconvenience caused and hope you still enjoyed your time in London.Yours sincerely,Jermaine Weekes, Operations Director
6/10 Satisfaisant
Claudio
29 sept. 2023
Claudio
Séjour de 2 nuits en septembre 2023
Réponse de Jermaine Weekes, Operations Director le 30 sept. 2023
Dear Claudio, Thank you for making CitySpace Borough your accommodation of choice and for taking the time to share your rating with us.We are pleased that you enjoyed your overall experience with us and hope that it provided you with the perfect base from which to explore our wonderful city.We would be delighted to welcome you back in the near future and if we can be of any assistance in planning your next stay, please do not hesitate to get in touch.Yours sincerely,Jermaine Weekes, Operations Director
2/10 Horrible
Amanda-Renee
Voyage en famille
24 sept. 2023
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amanda-Renee
Séjour de 4 nuits en septembre 2023
Réponse de Jermaine Weekes, Operations Director le 28 sept. 2023
Dear Amanda-Renee,Thank you for taking the time to share your feedback with us.We apologise if our accommodation and amenities did not meet your expectations. We strive to provide accurate information about our rooms, including the absence of lifts and the availability of shared bathroom facilities as we understand that these aspects may not suit everyone's preferences. Although we are disappointed that you did not stay with us, we hope that you had an enjoyable time in London.Yours sincerely,Jermaine Weekes, Operations Director
2/10 Horrible
Emily
Voyage d’affaires
16 sept. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Scary, bad value, poor service
Emily
Séjour de 2 nuits en septembre 2023
Réponse de Jermaine Weekes, Operations Director le 21 sept. 2023
Dear Emily,We understand that we were not able to meet your expectations on this occasion, but we appreciate your feedback as it helps us to identify areas where we can improve. We are sorry that the condition of your room fell below the standard we strive to maintain and we assure you that we will thoroughly investigate and address the concerns you have raised. We would also like to apologise for any discomfort caused by the recent heatwave and any disruption caused by city noise.We hope that you will give us another opportunity in the future to provide you with a more successful stay. Yours sincerely,Jermaine Weekes, Operations Director
2/10 Horrible
Michael
15 sept. 2023
Michael
Séjour de 1 nuit en septembre 2023
Réponse de Jermaine Weekes, Operations Director le 18 sept. 2023
Dear Michael,Thank you for your feedback. We are very sorry to hear that you were disappointed with the overall experience of your time with us.Please do not hesitate to contact us to let us know what we could have done to make your visit more enjoyable and we truly hope you will give us another chance to make a future stay a more successful one.Yours sincerely,Jermaine Weekes, Operations Director