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Avis sur Abbey Grange Hotel

3 out of 5
Abbey Grange Hotel
Llantysilio, Llangollen, Wales

Avis

6,2
Note des voyageurs de 10 (Excellent), d’après 14 avis sur 68." "
Note des voyageurs de 8 (Bien), d’après 15 avis sur 68." "
Note des voyageurs de 6 (Satisfaisant), d’après 13 avis sur 68." "
Note des voyageurs de 4 (Médiocre), d’après 15 avis sur 68." "
Note des voyageurs de 2 (Horrible), d’après 11 avis sur 68." "

6,6/10

Propreté

6,2/10

Personnel et service

6,4/10

Équipements

6,0/10

Infrastructures et conditions de l’hébergement

6,2/10

Écoresponsabilité

Avis

2/10 Horrible

Alison

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rated as 3 star. I arrived and there was a note with my room number and a key. I rang the hotel to see whether I could book dinner and breakfast the following morning. I was abruptly told no, it was room only, albeit there was a sign at the hotel entrance advertising breakfast. There wasn’t even a bar there. The room was adequate, but in dire need of an update. However, the lack of any amenities makes me question the 3 star rating and why Expedia have listed this misleading description on their website. I book all my trips with Expedia and have never had any problems until this week.
Séjour de 1 nuit en avril 2024

2/10 Horrible

JAMES

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Scratchy towel, I had to figure out everything for my self because nobody was there to check me in or out! I saw no hotel personnel my entire stay. Stay away!!!
Séjour de 1 nuit en avril 2024

4/10 Médiocre

Simon

Voyage d’affaires
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Tired and dated property, staff/owners seemed very uninterested. I had a meal which wasn’t bad. Morning shower was Luke warm after running for over 10 minutes, very thin mattress and cheap bed frame, not a great nights sleep. Room rate was cheap but I’d rather spend a bit more and get better standards and service.
Séjour de 1 nuit en février 2024

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good location with plenty of walks.
Séjour de 1 nuit en février 2024

10/10 Excellent

Adetayo

Séjour de 1 nuit en février 2024

2/10 Horrible

Aimee

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Poor check in services hallways and room was unkept, food and drink options were severely limited. Overall unsatisfactory experience. We checked out before the night ended and went to a premier inn.
Séjour de 1 nuit en février 2024

10/10 Excellent

Ninian

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Just one night. Arrived late and left early, but felt very comfortable and had a great night’s sleep. Beautiful rural location.
Séjour de 1 nuit en octobre 2023

6/10 Satisfaisant

Agata

Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en octobre 2023

6/10 Satisfaisant

Peter

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Équipements
Abbey Grange is a tired hotel / B&B, but OK for a short stopover. It is not in Llangollen, the map for the property is incorrect. it is on the road to the Horseshoe Pass. A good 45 min walk to the town. Staff were nice and the food good. Nice green setting fir a quiet stay.
Séjour de 1 nuit en septembre 2023

4/10 Médiocre

John

Voyage en groupe
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Muserable staff running a dirty hotel
I arrived very late, approx 10.30pm i think but did call twice to explain - i was in an uktra bike race from France thst went through Llangollen. I asked for a quick snack or food but was almost laughed at. I was allowed to buy a bag of crisps. I needed to charge my cycling computer and asked to borrow a plug sat on the bar but was, no. Room was dirty and full of flies and midges. No breakfast either so when i left i was starving. The owners don't sleep there so it's more like a hostel. I rarely complain and have never completed an App Q, bu this is the worst hotel ive ever stayed at
Séjour de 1 nuit en juillet 2023

2/10 Horrible

Peter

Voyage en groupe
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Never again
Poor service and services. Room untidy and dirty. Bathroom dirty with 1950’s decor. Hotel closed on arrival. Bar and restaurant closed at 20.00 hrs. Hotel locked at 21.00 hrs. No exit available in case of emergency doors locked until 08.00 next morning. Room was poorly decorated with only one power socket. It was also extremely warm in the room making it hard to sleep. Beds were uncomfortable and creaky. All in all very poor. Definitely not four star as described probably only one star. Will never stay there again. Surprised that Hotels .com rated it as four star.
Séjour de 1 nuit en juillet 2023

6/10 Satisfaisant

Diane

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Water pressure in shower needs fixing. No room service during 5 night stay. Memory has left the memory foam mattress. Only saw staff at bar. No on there at check out. Clean on check in
Séjour de 6 nuits en juin 2023

10/10 Excellent

Hannah

Séjour de 1 nuit en mai 2023

6/10 Satisfaisant

Richard

Voyage d’affaires
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2023

10/10 Excellent

george

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Quite and not too far from Llangollen.
Séjour de 2 nuits en mars 2023

8/10 Bien

Jean

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
4 poster bed ,choice of pillows
Séjour de 1 nuit en mars 2023

4/10 Médiocre

M

Voyage d’affaires, Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Stains on bedding and towels Had a shower in the morning and there was no hot water so i ran a bath and had to use water from the kettle but the plug didnt hold water in. Not impressed that i couldnt have a warm shower or even run a full bath. Properth wasnt in good condition, room was constantly cold and the wallpaper was pealing on serval walls in the room. Also we had a 4 poster bed but the curtains/dress to go over the bed was srunched up in the wardrobe and not over the bed which was disappointing.
Séjour de 3 nuits en février 2023

8/10 Bien

Mark

Séjour de 2 nuits en février 2023

8/10 Bien

D

Séjour de 1 nuit en décembre 2022

4/10 Médiocre

Alun

Voyage d’affaires
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Landlady was not very friendly and abrupt Room was old fashioned and cold Hotel .com said food was available but it was not Four poster bed was comfortable
Séjour de 1 nuit en décembre 2022

8/10 Bien

christopher

Voyage en groupe
Les points forts : Propreté et personnel et service
Perfect location for cycling up the Old Shoe, the Horseshoe Pass and along the river to Horseshoe Falls. Quiet except for the local cows gently moo-ing. I was surprised that breakfast was not available but Llangollen itself had a delightful cafe for breakfast that also had a second-hand bookshop attached. Notices said: no food in the rooms. Lots of tea and coffee available.
Séjour de 1 nuit en octobre 2022

6/10 Satisfaisant

Martin

Séjour de 1 nuit en octobre 2022

2/10 Horrible

Chrissy

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
SHOCKING - do NOT stay there
AVOID!!!! this is the worst hotel experience ever, and i had a lot. I was looking for a hotel in city center, it was listed with a 0.03 miles distance but it is actually in the middle of nowhere (GPS stated 6 miles) Very rude staff (landlady?) told me it was 2 miles, easy walkable (it is not - no pathway) when i pointed out the 0.03 miles she said "what does it mean in plain english" maybe as the crow flies?! told her this was not what i booked and demanded my money back. did not get it back ....did NOT stay there ! Will take it further.... this is not the end .... unfortunately hotels.com was not helpful either :(
Séjour de 1 nuit en juillet 2022

2/10 Horrible

Stephen, Newport

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en juillet 2022

6/10 Satisfaisant

Brad

Voyage d’affaires
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Staff were very unfriendly and i certainly didnt feel welcome here despite my efforts to make conversation with them. Not sure what was wrong but i certainly wouldnt stay here again. Its a shame as itcwas a lovely lication to stay.
Séjour de 1 nuit en juin 2022

4/10 Médiocre

Thia

Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en juin 2022

10/10 Excellent

malcolm

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lovely weekend in beautiful wales
A return visit for us as we use this beautiful area of wales regular We stay here multiple times as it’s an ideal location in the valley of the horseshoe pass with stunning views peaceful but close to Llangollen and Wrexham if required We ate here and had samples of the home made beers from the owners micro brewery which operates adjacent to the hotel The owners made us as ever feel extremely welcome and nothing was to much trouble The Sunday carvery is excellent and I recommend that All in all lovely stay we shall be back
The amazing scenery
Beautiful views
Séjour de 1 nuit en mai 2022

8/10 Bien

Vehap

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Beautiful place for weekend way wee been working our self but I like to come back for weekend way lovely spot
Séjour de 4 nuits en avril 2022

8/10 Bien

Jonathan

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en avril 2022

4/10 Médiocre

Voyageur vérifié

Voyage d’affaires
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Requires throughout cleaning. Everything in the room was stained (assume by bed bugs), the fear of them ruined the night and the next day, still hope I haven't brought one home.
Séjour de 1 nuit en mars 2022

4/10 Médiocre

Elisha

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Unwelcoming upon arrival, tried to argue over the booking despite having proof of what we had booked. The room was freezing cold all night. Lovely outside view and surrounding around but that’s all
Séjour de 1 nuit en février 2022

8/10 Bien

Peter

Voyage en couple
Les points forts : Propreté et personnel et service
Staff were accomodating. Room was very clean and warm
Séjour de 2 nuits en février 2022

10/10 Excellent

Rob

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2022

4/10 Médiocre

Voyageur vérifié

Les points faibles : Personnel et service
What no breakfast!
Arrived to be told breakfast is not included even though booking said it was. Room was clean but creaking floor and rattling doors Room was hot with no way to turn heating down so leaving window open was required. Tv was small but room was large and bed ok For price I paid ok but more suitable for workman than tourism.
Séjour de 1 nuit en février 2022

10/10 Excellent

Tracy

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Clean, spacious, comfy
Arrived after midnight. The room was spacious and clean. The beds were soft how we like it.
Séjour de 1 nuit en décembre 2021

6/10 Satisfaisant

P

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I hate to leave a poor review, but I have to be honest. Beautiful location in rural Wales. However most of the building was closed off downstairs, the lady behind the bar was not the nicest person. There weelre storage boxes and packaging within the passage ways. On arrival at 6pm it took 20mins to be noticed to check in. To be informed the bar closes at 8pm along with food and the hotel will lock down. All lights were turned off unless you walked in to a room, with the lights turned off behind you. My room was clean apart from a part drunken can of carling left on the beside. The cleaner had just been in the room as was still on the floor however could not be found. Even if you followed the trail of cleaning products left in the corridors. Please do yourself a favour and avoid. There are much better places
Séjour de 1 nuit en octobre 2021

6/10 Satisfaisant

Mark

Séjour de 1 nuit en juillet 2021

8/10 Bien

Diane, Coventry england

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The property was set in lovely location and the room was comfortable and had everything required. We thought breakfast was included on the site booked with but assume due to corona this was not the case. We had a lovely meal at night. Would recommend this place if staying in langollen.
Séjour de 1 nuit en septembre 2020

4/10 Médiocre

shazia

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Avoid!! Avoid!! Avoid!!
Pictures look amazing - but do not be fooled! Grounds outside are lovely but the hotel and the landlady just awful! Landlady was exceptionally rude and unprofessional. I was travelling with my two young children and our room was literally a sauna - all the radiators in the room were on full and could not be switched off. When I went downstairs to ask for help (very politely) her response was to tut and throw her towel down in anger. She said nothing could be done other than switch all the hotel heating off and then she would send all other residents to me if they complained about being cold. I had to ask her twice to come up and have a look and when she finally did bother she opened up the windows and went off in a huff. Had it not been so late at night I would have left and found somewhere else to stay but my husband wasn't with me and I didn't want to drag my kids around in the middle of the night looking for somewhere else to stay. I booked this hotel only because it said breakfast was included and that was not the case! Bath was dirty with hair in it. Cob webs and spiders near the bin! Dusty and dirty! Ruined our weekend in Wales :-(
Séjour de 1 nuit en septembre 2020

4/10 Médiocre

Suexmick, Liverpool

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
The area we're it's situated fantastic beautiful surroundings, lot lot work needs doing in rooms heating was on full couldn't switch off to hot, walking up to rooms you got smell of it being like nursing home ☹️ the evening staff were amazing and evening meals lovely, as for breakfast the one member of staff never had any customer skills very miserable took over 45 min before we got our breakfast and we had 2 children with us who got restless waiting for that, and when it did sausages were burnt breakfast in totaly was horrible compered to evening meal that was lovely over all staying there 3 out 10 won't be going back very disappointing...
Séjour de 1 nuit en mars 2020

4/10 Médiocre

Voyageur vérifié

Voyage d’affaires
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Great location but very grotty hotel
Please read the reviews before booking - only paid £30 so wasn't expecting much but was still disappointed and couldn't wait to get out. The other reviews say it all!
Séjour de 1 nuit en février 2020

8/10 Bien

JILLY, Newcastle under lyme

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I loved the position of the property, And hotel its self was lovely warm and welcoming lovely staff,Our room was very clean, warm had every thing we needed for an over night stay a little outdated but hey ho everything worked, needed a new mattress the springs were sticking up a bit. I didnt enjoy the chips with my meal tasted re heated well done not nice at all, breakfastwhich was included in the price again lots of choice, I didnt like the cooked breakfast again felt like it was reheated not fresh. But somebody had the smoked haddock and poached egg that looked fresh and clean ,My partner ate all of his he enjoyed. But I had cerial, fresh orange toast and as many cups of coffee as you wanted.. It was well worth the money. Will defo go back but when the weather is nicer so we can enjoy the area fully.
Séjour de 1 nuit en février 2020

8/10 Bien

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté et personnel et service
In the countryside. Near some fantastic historic sites. Nice breakfast.
Séjour de 1 nuit en juillet 2019

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en octobre 2019

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en octobre 2019

2/10 Horrible

Voyageur vérifié

Refused to cancel room even though done within 3hrs after booking room very poor
Séjour de 1 nuit en septembre 2019

10/10 Excellent

P J

Séjour de 1 nuit en août 2019

2/10 Horrible

Voyageur vérifié

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Been left in time warp , very dated no hot water surly breakfast staff , all other guests complaining avoid at all costs
Séjour de 1 nuit en août 2019

2/10 Horrible

Voyageur vérifié

Voyage d’affaires
Les points faibles : Propreté et personnel et service
The property was rundown very very dated no hot water and drastically overpriced , the food was poor and the breakfast service was shocking please avoid this place
Séjour de 1 nuit en août 2019

8/10 Bien

Nigel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very good sleep, nice location and food good.
Séjour de 2 nuits en août 2019