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Avis sur Staybridge Suites Liverpool Syra, an IHG Hotel

3 out of 5
Staybridge Suites Liverpool Syra, an IHG Hotel
439 Electronics Pkwy, Liverpool, NY

Avis

8,8

Excellent

Note des voyageurs de 10 (Excellent), d’après 306 avis sur 505." "
Note des voyageurs de 8 (Bien), d’après 133 avis sur 505." "
Note des voyageurs de 6 (Satisfaisant), d’après 37 avis sur 505." "
Note des voyageurs de 4 (Médiocre), d’après 19 avis sur 505." "
Note des voyageurs de 2 (Horrible), d’après 10 avis sur 505." "

9,0/10

Propreté

9,2/10

Personnel et service

8,2/10

Équipements

9,0/10

Infrastructures et conditions de l’hébergement

8,2/10

Écoresponsabilité

Avis

10/10 Excellent

William, GreenField Park

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hotel was great. Staff was excellent - we enjoyed our stay there. Only thing we did not like was that the hotel is located in a dark neighbourhood with not much to do around.
Séjour de 2 nuits en mars 2024
Réponse de Sandi Bridge - Customer Service le 5 avr. 2024
We are glad you enjoyed your stay at our hotel. If you stay with us again, please let our front desk know you are looking for area attractions. We'd be delighted to assist you!

8/10 Bien

Alain

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Accueil très bien propreté correcte manque une piscine pour être très bien
Séjour de 3 nuits en juillet 2023
Réponse de Sandi Bridges le 14 juil. 2023
Thank you for staying at our hotel. We no longer have a pool at our facility but are not far from area beaches.

10/10 Excellent

benoit

Séjour de 1 nuit en avril 2023
Réponse de Sandi Bridge - Customer Service le 24 avr. 2023
We are delighted that your stay was positively memorable! Thank you for staying with us and we hope to see you again!

10/10 Excellent

Yves

Séjour de 1 nuit en avril 2023
Réponse de Sandi Bridge - Customer Service le 18 avr. 2023
Thank you for the great score! We are delighted that you chose our hotel to stay at and hope to see you again.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

8/10 Bien

Paul, Montréal

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Staybridge Suites Liverpool: des suites à bon prix
Très belle chambre très confortable. Le buffet du petit-déjeuner très correcte. Personnel agréable et à votre service. Belle piscine mais n'était pas propre au moment de notre court séjour à l'hôtel. Très proche du centre-ville de Syracuse. je recommanderais cet hôtel.

8/10 Bien

Anthony

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tesla supercharger nearby
Séjour de 1 nuit en mai 2024

8/10 Bien

Dennis

Voyage en famille
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Cold water tap in bathroom was broken/Missing Full kitchen was chosen and bags of coffee was provided but NO Coffee Maker !
Séjour de 2 nuits en mai 2024
Réponse de Sandi Bridge - Customer Service le 21 mai 2024
I am so sorry you were missing items. Was the front desk able to assit you? We strive to make our guests' experience here enjoyable and positive. Thank you for advising us of these issues so that we can continue to improve our service.

10/10 Excellent

Betty

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mai 2024

10/10 Excellent

Kaity

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property overall was spacious. There was ample free parking. Rooms were clean and had a nice kitchenette. Staff was friendly. Just wish it was more affordable
Séjour de 1 nuit en mai 2024
Réponse de Sandi Bridge - Customer Service le 21 mai 2024
We are so glad you enjoyed your stay at our hotel. We hope to see you again when you are back in the Syracuse area.

6/10 Satisfaisant

Martha

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
I loved the size of our room with the kitchen - it looked like an apartment. However the mattress was hard and very noisy
Séjour de 1 nuit en mai 2024
Réponse de Sandi Bridge - Customer Service le 15 mai 2024
We are so glad your found our rooms spacious and comfortable. Our all-suites property offers full kitchen set ups in each room.

10/10 Excellent

James

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Clean and comfortable
Séjour de 1 nuit en mai 2024
Réponse de Sandi Bridge - Customer Service le 15 mai 2024
Thank you for staying at the Staybridge Suites Syracuse/Liverpool! We hope to see you again!

8/10 Bien

Bikash

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024
Réponse de Sandi Bridge - Customer Service le 15 mai 2024
We hope you enjoyed your stay with us and that we'll see you again!

10/10 Excellent

Vashti

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent, loved our stay
Séjour de 4 nuits en avril 2024
Réponse de Sandi Bridge - Customer Service le 30 avr. 2024
We are delighted that you enjoyed your stay with us! We hope to see you again!

2/10 Horrible

Dalindyebo

Voyage en famille
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
The staff were lovely but the first room we stayed in was not vacuumed and the room we were transferred to had uncleaned stains on the couch (which we cleaned ourselves), on the carpet, as well as crusted on particles in the bathroom and kitchen, which we cleaned ourselves. The place was a little run down but that would have been workable if not for the terrible clean issues.
Séjour de 1 nuit en avril 2024
Réponse de Sandi Bridge - Customer Service le 25 avr. 2024
We are sorry you had this experience. That is not the way we operate our hotel. Please accept my apology and we will look into how that may have happened and how to rectify that situation in the future.

10/10 Excellent

Joseph

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I enjoyed my stay. Would stay again.
Séjour de 3 nuits en avril 2024
Réponse de Sandi Bridge - Customer Service le 19 avr. 2024
We are so happy to hear that! We look forward to seeing you again when you are in the Syracuse NY area. Thank you for staying at the Staybridge Suites Syracuse/Liverpool.

6/10 Satisfaisant

Joan

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Comfortable room. Mattress wasn't the best quality though. We'll stay again however because they carried Epoch Times newspaper. First hotel I've seen with a conservative newspaper, yay!
Séjour de 2 nuits en avril 2024
Réponse de Sandi Bridge - Customer Service le 17 avr. 2024
Mattresses are on our list of new items. We hope you'll stop back and stay with us again when you are visiting Syracuse.

8/10 Bien

mary

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Overall decent overnight stay. The staff were friendly and breakfast was pretty good. They offered fresh berries and other fruits which is a big plus. The hotel is in need of new beds, bedding and chairs. The sofa bed mattress had yellow stains and the room did not come with bedding until requested. There were holes in the blanket. Definitely need a revamp of these items.
Réponse de Sandi Bridge - Customer Service le 4 avr. 2024
We are looking forward to new items as well! We hope you'll be back in the area after that has happened. Thanks for staying at the Staybridge Suites Syracuse/Liverpool!

8/10 Bien

Robert

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Following a snow fall, sidewalks connecting the parking lot in front of hotel wasn’t cleared causing a long walk around on icy driveway. Furniture in room is badly worn with torn cushions.
Séjour de 1 nuit en mars 2024
Réponse de Sandi Bridge - Customer Service le 25 mars 2024
We are sorry your experience wasn't quite what you expected. Please know that we will look into this and see where we can improve. We hope you'll give another chance on your next stop in Syracuse!

10/10 Excellent

Latisha

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I’ve stayed 2 times In the Pass 3 weeks My Boyfriend lives in Syracuse and We love it here. It makes us Feel like it’s our Apartment not a Hotel. Will stay here Everytime I come in town
Séjour de 2 nuits en mars 2024
Réponse de Sandi Bridge - Customer Service le 14 mars 2024
That is great! Our all-suite property is made to feel that way. We look forward to seeing you again!

10/10 Excellent

Laura

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The weekend breakfast was made even better with Mary. She absolutely made our stay here a thousand times better. Thank you!
Séjour de 4 nuits en mars 2024
Réponse de Sandi Bridge - Customer Service le 11 mars 2024
Thank you for the kind words! Yes Mary is one of our gems and we so appreciate all she does for us. We are so glad you were able to meet her! Thank you for staying at the Staybridge Suites Syracuse!

8/10 Bien

Tiana

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de Sandi Bridge - Customer Service le 4 mars 2024
Thank you for staying at the Staybridge Suites Syracuse/Liverpool!

6/10 Satisfaisant

Robert Scott, Katy

Séjour de 3 nuits en février 2024
Réponse de Sandi Bridge - Customer Service le 4 mars 2024
Please let us know how we could make your stay better. We value our guests' input!

4/10 Médiocre

Mary

Voyage en famille
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Will not choose this hotel again.
We arrived late in the evening and the hotel was hard to find. Our room was dusty. The body wash pump in the bathroom was empty. Overall, not a great experience.
Séjour de 1 nuit en février 2024
Réponse de Sandi Bridge - Customer Service le 4 mars 2024
We are so sorry that these issues occured during your stay with us. We definetly would have resolved your issue immediately. Thank you for letting us know; we strive to make all of our guests comfortable during their stays.

10/10 Excellent

Jimaka

Séjour de 1 nuit en février 2024
Réponse de Sandi Bridge - Customer Service le 21 mars 2024
Thank you for staying with us! We are so happy that your stay was positively memorible. We look forward to seeing you again.

10/10 Excellent

Sherrill

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was super friendly
Séjour de 1 nuit en janvier 2024
Réponse de Sandi Bridge - Customer Service le 17 févr. 2024
We are so happy that you enjoyed your stay at our hotel. We hope to see you back sometime!

8/10 Bien

April, midway

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Overall it was a nice place to stay needs more stuff around it and it’s set off the road parking lot needs some better lines and such. Guy who checked us in was super nice.
Séjour de 1 nuit en février 2024
Réponse de Sandi Bridge - Customer Service le 17 févr. 2024
Thanks so much for staying at our hotel and we hope to see you again!

10/10 Excellent

Donald

Séjour de 2 nuits en janvier 2024
Réponse de Sandi Bridge - Customer Service le 17 févr. 2024
Thank you for staying at the Staybridge Suites Syracuse/Liverpool.

6/10 Satisfaisant

DOUGLAS

Séjour de 2 nuits en janvier 2024
Réponse de Sandi Bridge - Customer Service le 16 janv. 2024
Thank you for staying at the Staybridge Suites Syracuse/Liverpool.

10/10 Excellent

Dawn

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Kudos to the Suites
My stay at the Suites was one surprise after another. I had my dog with me and the $75 fee was a surprise. The Suites charges $75 for 1-6 days. It was a bit much for one day I thought. Then, the man at desk told me there was a complimentary evening meal. We fed the dog, too. I could not figure out how to make the dvd player work in the room so maintenance came and started it for us. We asked if there was a place in the hotel to get popcorn. Roy said he didn’t think so. About a half hour later there was a knock on our room door. The maintenance man had gone to the store and bought us a bag of popcorn. He wouldn’t let us pay for it. Everywhere I went with my dog, the staff were so gracious. Mary fed the dog breakfast bacon. Put that the suite was clean and super comfortable, I give this place all the stars I can give it.
Séjour de 1 nuit en janvier 2024
Réponse de Sandi Bridge - Customer Service le 16 janv. 2024
Hi Dawn - We are so glad we were able to make your experience at our hotel positively memorible! Thank you for staying with us and we look forward to you visiting us again!

10/10 Excellent

hannah

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Sandi Bridge - Customer Service le 16 janv. 2024
Thank you for staying at the Staybridge Suites Syracuse/Liverpool!

10/10 Excellent

Daria

Séjour de 1 nuit en décembre 2023
Réponse de Sandi Bridge - Customer Service le 7 févr. 2024
Thank you for staying at the Staybridge Suites Syracuse/Liverpool!

10/10 Excellent

Patricia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Operations Manager le 29 déc. 2023
Thank you for choosing Staybridge Suites Liverpool NY. We appreciate your feedback. We strive to ensure each guests stay is comfortable and enjoyable . we Hope to see you soon. Have a wonderful new year.

8/10 Bien

Rosalie

Séjour de 1 nuit en décembre 2023
Réponse de FOM le 26 déc. 2023
Thank you for taking the time to tell us about your experience at Staybridge Suites SYRACUSE (LIVERPOOL).Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Staybridge Suites, and if I can be of assistance to you, please contact me directly at or staybridgeom@staysyracuse.com.Sincerely,ESTER ELAQUE staybridgeom@staysyracuse.com

10/10 Excellent

Shannon

Séjour de 1 nuit en décembre 2023

6/10 Satisfaisant

Ivan

Séjour de 1 nuit en décembre 2023

8/10 Bien

Angela

Séjour de 1 nuit en juillet 2023

10/10 Excellent

Kimberly

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
This was a stop on a journey, quick in and out. Easy to find, super friendly, helpful staff. Clean and well appointed with easy Wi-Fi! Loved the kitchenette idea, even if I didn’t use it. Highly recommend.
Séjour de 1 nuit en novembre 2023
Réponse de Michelle General manager le 22 nov. 2023
Good morning Kim and thank you very much for the review. I will share this review with my staff this morning and we hope to see you another time. Have a great Thanksgiving. :)

10/10 Excellent

Barbara

Les points forts : Personnel et service
Séjour de 14 nuits en novembre 2023
Réponse de Sandi Bridge - Customer Service le 16 nov. 2023
We are delighted you enjoyed your stay! We hope to see you again!

6/10 Satisfaisant

Suzanne

Voyage en couple
Les points forts : Personnel et service
Staff was very helpful and friendly. Gym had broken equipment. Room smelled like smoke. General condition was dated and worn.
Séjour de 2 nuits en novembre 2023
Réponse de Operations Manager le 10 nov. 2023
Thank you for staying with us at Staybridge Suites Liverpool . We appreciate your feedback. We apologize for the broken equipment ,we are currently awaiting parts and will be up and running soon. We hope you stay with us again in the future.

8/10 Bien

Lynn

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Comfortable, Clean & Convenient
The hotel was clean and comfortable. Close to Syracuse University which is what we were looking for. The breakfast staff were incredibly friendly and provided great service. Overall, it was a good experience and we would stay here again.
Séjour de 3 nuits en novembre 2023
Réponse de Sandi Bridge - Customer Service le 6 nov. 2023
We are so glad you enjoyed your stay at the Staybridge Suites Syracuse! We hope to see you again!

10/10 Excellent

Sherrill

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It is located near places we wanted to go to. The breakfast was good, only down side was they were out of a few things.
Séjour de 1 nuit en octobre 2023
Réponse de Sandi Bridge - Customer Service le 6 nov. 2023
Thanks so much for staying at the Staybridge Suites Syracuse! We hope to see you again!

10/10 Excellent

Connie

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Spacious and clean suite. Staff very helpful.
Séjour de 2 nuits en novembre 2023
Réponse de Sandi Bridge - Customer Service le 5 nov. 2023
We are so happy your stay was positive! Thank you for staying at the Staybridge Suites Syracuse/Liverpool NY!

6/10 Satisfaisant

Voyageur vérifié

Voyage d’affaires
Les points faibles : Confort de la chambre
Room for improvement
Room was somewhat clean, however, hair left in the bathroom sink. The bed was not comfortable, just an old spring matress that was sinking in the middle. Room refrigerator wasn't cold enough to keep the food cold. Breakfast is only served at 7h30 am, which isn't really conveinient if you are there for work and leave early. Also, the gym equipment all require maintenance. There is better for the price.
Séjour de 2 nuits en octobre 2023
Réponse de Sandi Bridge - Customer Service le 2 nov. 2023
Yes; our breakfast on weekends does begin at 7:30am. We are so sorry if that wasn't explained at the time of booking. We strive to keep our guests happy; please let us know if there are issues we can fix while you are in house. Thank you for the information you've provided.

6/10 Satisfaisant

Denice

Séjour de 1 nuit en octobre 2023
Réponse de Sandi Bridge - Customer Service le 2 nov. 2023
Thank you for your feedback.

10/10 Excellent

InSook

Séjour de 1 nuit en octobre 2023
Réponse de Sandi Bridge - Customer Service le 16 nov. 2023
Thank you for staying at our hotel! We are so glad your stay was positively memorible!

8/10 Bien

Deirdre

Voyage en famille
Les points forts : Personnel et service et confort de la chambre
Séjour de 1 nuit en septembre 2023
Réponse de Sandi Bridge - Customer Service le 2 nov. 2023
Thank you for your response.

10/10 Excellent

Christopher

Séjour de 3 nuits en septembre 2023
Réponse de Sandi Bridge - Customer Service le 2 nov. 2023
We are delighted that you enjoyed your stay! Thanks so much for your response!

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Two Nights at Staybridge Suites
Enjoyable stay, a little confusion initially finding the hotel when GPS was set to Electronics Pkwy address (it's beside/behind a now vacant Ramada Inn building). The room was very clean and comfortable, worked well for our 2-night stay with the full fridge and couch with lounge end. Breakfast was fine, we did not take advantage of the light supper that was offered 5:30 - 7:00. Only issue that might make us consider an alternative next time is that it appears to be in the flight path from the Syracuse Airport, so intermittent and reasonably loud flight noise when trying to get to sleep! Otherwise location was good in relation to interstates, Destiny USA and restaurants. One snafu - somehow we were checked out after one night and had to be checked in again!
Séjour de 2 nuits en septembre 2023
Réponse de Michelle General manager le 27 sept. 2023
Thank you for your feedback, we are having a review contest here at the hotel, this truly helps my staff gage preceptive on areas to work on. So thank you for any feedback and we hope to see you in the future. Bye for now!

10/10 Excellent

Marilyn

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Weekend away
It was wonderful. Price went up for our date ,then I realized it was a big SU home game 😄 .I would like to recommend a 2nd waste basket in the bathroom area
Séjour de 1 nuit en septembre 2023
Réponse de Sandi Bridge - Customer Service le 25 sept. 2023
We are so delighted that you enjoyed your stay with us. We hope to see you again!