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Avis sur Grand Central

3.5 out of 5
Grand Central
35 Renshaw St, Liverpool, England

Avis

6,8
Note des voyageurs de 10 (Excellent), d’après 16 avis sur 57." "
Note des voyageurs de 8 (Bien), d’après 19 avis sur 57." "
Note des voyageurs de 6 (Satisfaisant), d’après 6 avis sur 57." "
Note des voyageurs de 4 (Médiocre), d’après 4 avis sur 57." "
Note des voyageurs de 2 (Horrible), d’après 12 avis sur 57." "

7,2/10

Propreté

7,8/10

Personnel et service

6,2/10

Équipements

6,6/10

Infrastructures et conditions de l’hébergement

2,0/10

Écoresponsabilité

Avis

8/10 Bien

olivier

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en août 2019
Réponse de Peter le 13 août 2019
Hi, Olivier, we're grateful for your score, glad you enjoyed your stay.

2/10 Horrible

Liv

Voyage en groupe
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This property is no longer open!!! DO NOT BOOK!
Séjour de 1 nuit en octobre 2021

2/10 Horrible

Holly

Voyage en famille
Les points faibles : Personnel et service
Avoid!
Avoid booking. We prebooked this hotel in December 2020 and on the day of our arrival I received a phone call from a member of the team explained our booking had been cancelled due to an alleged gas leak at the hotel. We were then promised an alternative at no addition cost by the hotel and that somone would advise us of the detail's. However, this did not happen. I called the hotel back who again promised someone else would be in touch within an hour. This did not happen. In the end we had to contact hotels.com for help and this was also not resolved. So would not book this hotel or use hotels.com.com again.
Séjour de 2 nuits en octobre 2021

2/10 Horrible

Leah

Voyage en groupe
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Horrible
Turned up to hotel after paying and told that hotel had been closed for months, did not refund or offer any alternatives. Travelled to liverpool on train so was stuck without hotle
Séjour de 1 nuit en décembre 2020
Réponse de Marie le 24 déc. 2020
Sorry for the unpleasant experience you had with us, Leah! Thank you for sharing the feedback, we are using this as an opportunity to escalate the matter with the relevant team. We assure you that your next experience will be a memorable one. Regards, Marie!

2/10 Horrible

Voyageur vérifié

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hotel was shut!
Arrived at the hotel to find it was shut. The manager was present because there was a music gig happening at the venue and she told us that this wasn't the first time that OYO had sent people to the hotel while it was closed.
Séjour de 1 nuit en décembre 2020
Réponse de James le 15 déc. 2020
Hi, sorry for the trouble faced. We have duly noted your feedback and will ensure better services in the future. Have a nice day ahead :) Regards, James

8/10 Bien

Shaun

Les points forts : Personnel et service
Séjour de 1 nuit en septembre 2020
Réponse de Charlie le 17 sept. 2020
Hi, Shaun! Thanks for appreciating our efforts by rating us positively. Looking forward to hosting you again soon with a pleasant experience. Regards, Charlie

4/10 Médiocre

Matt, Stafford

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
OYO have listed the wrong pictures for standard and deluxe rooms so the room we thought we booked was not what we got (mis-sold). There’s no signs outside the hotel so it’s easy to miss. Walls are pretty thin so you can hear when next door makes a move and the pipe work under our room was constantly on so it sounded like our toilet was running all night. Really good location for the knowledge quarter/bold street so if the above doesn’t bother you, go ahead and book!
Séjour de 1 nuit en août 2020
Réponse de Ammy le 25 août 2020
Hi, Matt! We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Barbara

10/10 Excellent

Jake, Wrexham

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lovely central location (ideal for me) small but nice,clean room. Really friendly and helpful staff
Séjour de 1 nuit en août 2020
Réponse de Ammy le 18 août 2020
Hi, Jake! We appreciate your valuable feedback. Looking forward to hosting you soon with a superb experience. Regards, Alex

2/10 Horrible

Michele

Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
The first room they haves had not been cleaned! The second had no windows that opened the floor was sticky the bed was very uncomfortable! Asked about parking no one could give me any answers?? Found the whole experience very bad! Photos are of the first room!
Séjour de 1 nuit en août 2020
Réponse de Bella le 18 août 2020
Apologies for the inconvenience caused, Michele! We have marked a note for the experience you had with us to ensure your next stay is pleasant. Wish you a wonderful day ahead. Regards, Bella!

4/10 Médiocre

Lynne

Voyage en groupe
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Oh dear
It was difficult to see how you got into the hotel as the doors were closed and the door was locked. When looking through the window the receptionist opened the door. It was obviously an old theatre in its day which was interesting. The twin bed room was small and difficult to move around without bumping into funiture. Although the bathroom was a good size the shower cubicle is tiny. The location was excellent however overall i do not think this hotel is good value for money and would not stay here again.
Séjour de 1 nuit en août 2020
Réponse de Bella le 4 août 2020
Sincere apologies, Lynne! We understand that your experience was not up to expectations. Do not worry, we are continuously working to improve our services to make sure your next stay is a pleasant one. Regards, Bella!

10/10 Excellent

Jade

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lovely staff and lovely hotel. Room was a little small but other than that it was amazing.
Séjour de 1 nuit en juillet 2020
Réponse de Ammy le 20 juil. 2020
We appreciate your feedback, Jade! Hope to welcome you soon. Regards, James.

8/10 Bien

David

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juillet 2020
Réponse de Ammy le 19 juil. 2020
Hey, David! It is always good to see our guests happy. Such feedback helps us. Keep them coming. Regards, James.

10/10 Excellent

Rebecca, Warrington

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A great value for money stay in a beautiful old renovated building right in the centre of Liverpool. The staff on check in/out were really friendly and helpful and the room , although small was perfect for our needs and very clean. The en-suite bathroom was a good size, again clean and modern and had a great shower.
Séjour de 1 nuit en juillet 2020
Réponse de Chris le 16 juil. 2020
Hi, Rebecca! Your kind words of appreciation always motivate us. We wish you an amazing day ahead! Regards, Chris

6/10 Satisfaisant

Cesar

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Excelente ubicación. Amabilidad. Algunas fallas...
Excelente y muy amable atención personal en recepción. La habitación fue cómoda y estaba en muy buenas condiciones. Desafortunadamente no realizaron servicio de limpieza de habitación. Por las noches (en fin de semana) el ruido del bar anexo fue una molestia.
Séjour de 2 nuits en mars 2020
Réponse de Ammy le 15 mars 2020
¡Perdón por la molestia que enfrentaste, Cesar! Hemos marcado una nota por la experiencia que tuvo esta vez. Tenga la seguridad de que nos esforzaremos por garantizar una estancia agradable con nosotros en el futuro. Saludos, Oliver

10/10 Excellent

Gary

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en mars 2020
Réponse de Ammy le 14 mars 2020
We are grateful that you took time out to rate us highly, Gary! We feel blessed to have your love and support. Regards, Oliver

8/10 Bien

Gordon

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very good location..only a 5 minute walk to station and the city...
Séjour de 3 nuits en mars 2020
Réponse de Ammy le 11 mars 2020
Thank you for your sweet words, Gordon. We hope to give you a consistent service every time. Regards, Ammy

2/10 Horrible

Voyageur vérifié

Voyage en groupe
Les points faibles : Infrastructures et conditions de l’hébergement
I don't think it is clear that this hotel is above a nightclub....earplugs are provided for guests so they obviously know that there are noise issues. We got no sleep and did not enjoy the experience
Séjour de 1 nuit en mars 2020
Réponse de Ammy le 12 mars 2020
Hi, We are extremely apologetic to know that your experience with us has not been a pleasant one. We will definitely work on your feedback to provide the best possible experience next time Regards, Oliver

10/10 Excellent

Jones

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
nice hotel
very nice hotel and the staff are very nice also, the hotel is in good location 2 min walk from limestreet train station.
Séjour de 1 nuit en février 2020
Réponse de Ammy le 8 mars 2020
Hi, Jones! We appreciate your valuable feedback. That is what always motivates us to enhance your experience with us. Looking forward to hosting you soon with a superb experience further. Regards, Ammy

8/10 Bien

Mr d

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Thoroughly recommended for the adventurous!
Initial reaction on arriving at the front door-“oh dear” as locked and no one around! However it all got better from then on! Enquires at Irish pub which is part of complex brought doorman who organised quick efficient check-in Efficient lift to 2nd floor but a wrong turn took me into a massive auditorium of a 500+ seat theatre!!! Seems the 50+ rooms have been constructed within the theatre building My single room was small but had everything I needed including a full size wardrobe and big wall mounted TV NB room only serviced if you leave appropriate hanger on door Brekky served in bar - ? under theatre stage was huge and terrific ambience The whole place is full of sculpted metal- often enamel covering Quite an experience but not to everyone’s taste although a bit Lennonesque in nature Thoroughly recommended for the adventurous
breakfast table
huge brekky included in my deal
Séjour de 2 nuits en février 2020
Réponse de Ammy le 3 mars 2020
Thank you for your feedback. We have shared the same with our concerned team and necessary changes towards improvement will be taken from our end. Regards, Ammy

2/10 Horrible

Pauline

Voyage d’affaires
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Avoid avoid avoid
Awful. Charged £126 for a tiny single room. I was bitten on my ankle within 10 mins of being in the room. Ear plugs by the kettle. Credit card swipe needed “in case the room was trashed”! Very noisy fan / extractor in the ceiling which could not be turned off meaning an awful night’s sleep. All in all a horrible experience which I will not be repeating.
Séjour de 1 nuit en février 2020
Réponse de Ammy le 28 févr. 2020
Hi, Pauline! We are extremely apologetic to know that your experience with us has not been a pleasant one. We will definitely work on your feedback to provide the best possible experience next time Regards, Ammy.

10/10 Excellent

Abigail

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2020
Réponse de Joey le 24 févr. 2020
We appreciate your feedback, Abigail! Have a wonderful day ahead :) Regards, Joey

10/10 Excellent

Tracey

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Weekend break
Absolutely brilliant, would recommend this hotel clean, friendly staff good food. The staff were excellent nothing was too much trouble. In a great area too central to everything. Deffo stop again 😁
Séjour de 2 nuits en février 2020
Réponse de Joey le 24 févr. 2020
Hi, Tracey! We appreciate your valuable feedback. That is what always motivates us to enhance your experience with us. Looking forward to hosting you soon with a superb experience further. Regards, Joey

10/10 Excellent

Voyageur vérifié

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great & Grand
Lovely hotel in a great area. The staff were lovely and welcoming and the building is beautiful. There is the irish pub next to it which can be full of karaoke lovers but the windows of the hotel are great so you don't hear much.
Séjour de 2 nuits en février 2020
Réponse de Ammy le 22 févr. 2020
Hi, Thanks for your amazing words of appreciation. Words like these drive us to work even harder. Have a wonderful day! Regards, Ammy.

2/10 Horrible

Joseph

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Terrible and waste of money
They rang to say i couldn't stay because under 18 in party plus they wont give me a refund, never use this hotel if got kids
Séjour de 1 nuit en février 2020
Réponse de Ammy le 22 févr. 2020
Hi, Joseph! We are extremely apologetic to know that your experience with us has not been a pleasant one. We will definitely work on your feedback to provide the best possible experience next time Regards, Ammy.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nothing but praise for this place. Can’t fault anything. excellent 👌
Séjour de 1 nuit en février 2020
Réponse de Ammy le 21 févr. 2020
Great to hear this. Thanks for being part of our family and we will always strive to keep up with your expectations. Regards, Ammy.

8/10 Bien

Voyageur vérifié

Les points forts : Personnel et service
traffic ,city center and restaurant are near by. Staffs are nice and a lot of things they take the initiative to help
Séjour de 3 nuits en février 2020
Réponse de Ammy le 21 févr. 2020
Hey, Thanks for making our day by your charming words. Glad you liked our services. Regards, Ammy.

8/10 Bien

Abigail, Cumbria

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Friendly, helpful staff. Ideal location for sightseeing. Great breakfast all in all well worth the money.
Séjour de 1 nuit en février 2020
Réponse de Ammy le 20 févr. 2020
Great to hear this, Abigail! Thanks for being part of our family and we will always strive to keep up with your expectations. Regards, Ammy.

8/10 Bien

Helen

Voyage en famille
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Clean, comfortable and convenient.
The room was excellent value for money. It was pleasantly decorated and was comfortable and clean. Most staff were pleasant and helpful. It would most suit a group of friends or couples. An excellent base for going out and exploring restaurants and pubs.
Séjour de 1 nuit en février 2020
Réponse de Ammy le 20 févr. 2020
Hey, Helen! Thanks for your feedback as it has been shared with the relevant team, they will look into this concern and will surely improve accordingly. Regards, Ammy.

2/10 Horrible

Chloe, Wirral

Voyage en couple
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
I am not happy at all with my stay at this hotel I stayed on 13th February until 14th February. Firstly , when I arrived in my room the beds where all a mess and hadn’t been changed , room looked like it hadn’t even been cleaned & looked as though someone was still staying in there. Also , I left my bag in the hotel with a couple of items I had bought for me as gifts when I came back to collect my bag which the hotel had. Once I arrived home I noticed two of my gifts weren’t even in the bag that they were in originally. I have a feeling the cleaner or a member of staff have took these items which were of high value to me and were gifts I am very very upset and disappointed in this. I will be leaving a bad review as I have had items stolen in your hotel by member of staff / cleaner. I hope you can sort this issue for me. Kind Regards
Séjour de 1 nuit en février 2020
Réponse de Ammy le 15 févr. 2020
Hi, We deeply regret the unpleasant experience, Chloe! We have shared the feedback with our concerned team to ensure better services in the future. Hope to serve you better in the future. Regards, Ammy.

2/10 Horrible

Carly

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2020
Réponse de Ammy le 15 févr. 2020
Sincere Apologies, Carly! We are disappointed to see that our guest is dissatisfied with our services, however, we would love to understand the reason behind the issue you have faced to enhance your experience with us. Hope to hear from you shortly :) Regards, Ammy.

10/10 Excellent

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté et personnel et service
Beautiful building with a lot of history. Cosy room warm and friendly atmosphere
Séjour de 1 nuit en février 2020
Réponse de Ammy le 13 févr. 2020
Hey, Your review made our day. Reviews like yours are what keeps us going the extra mile to serve better in the future. Regards, Ammy.

4/10 Médiocre

Voyageur vérifié

Voyage en famille
Les points forts : Propreté
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Rooms comes with free ear plugs (go figure). You have to tell them specifically that you want the rooms to be cleaned otherwise they will not clean it. If you can change in the toilets you probably can join the circus.
Séjour de 2 nuits en janvier 2020
Réponse de Cheshta le 3 févr. 2020
Hi, We are extremely apologetic to know that your experience with us has not been a pleasant one and we will definitely work on your feedback, in order to ensure that the related issues are carefully monitored and eliminated to their maximum extent. Regards, Cheshta

8/10 Bien

James

Séjour de 1 nuit en janvier 2020

2/10 Horrible

expedia

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Rummet är jätte lite och smutsig jag rekommendera inte
Séjour de 1 nuit en décembre 2019
Réponse de Cheshta le 24 déc. 2019
Hej, ledsen för problemet. Vi har vederbörligen noterat din feedback och säkerställer bättre tjänster i framtiden. Ha en trevlig dag framöver :) Hälsningar, Cheshta

6/10 Satisfaisant

Martin Herring

Les points forts : Propreté et personnel et service
Rent og greit
Sentral beliggenhet, hyggelig mottakelse. Greie rom. Litt slitne rom. Senga ikke den beste. Greie fasiliteter til en billig penge.
Séjour de 2 nuits en novembre 2019
Réponse de Ammy le 10 déc. 2019
Hei Martin! Vi er ekstremt unnskyldende for problemer som er forårsaket. Din tilbakemelding er blitt behørig bemerket, og vi vil arbeide kontinuerlig med å sikre bedre opplevelse videre. Hilsen Ammy.

6/10 Satisfaisant

Erik

Voyage en groupe
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 3 nuits en novembre 2019
Réponse de Ammy le 7 déc. 2019
Hi, Erik! We regret the unpleasant experience you had with us. We are continuously working on improvements. Looking forward to serving you better. Regards, Ammy.

10/10 Excellent

darren

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2019
Réponse de Ammy le 7 déc. 2019
Hey Darren, It is always good to see our guests happy. Such feedback helps us. Keep them coming :)

8/10 Bien

Robert

Séjour de 2 nuits en novembre 2019

8/10 Bien

Voyageur vérifié

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Staff were friendly. The breakfast was very nice and served until 11.30am. Location is great right up from the Lime Street Station and close to City Centre / 10 walk from Docks. The room itself wasn’t too big but sufficient. The bed wasn’t great quality and very soft which wasn’t great for my back. The shower was lovely. The walls were thin so you could hear doors banging, people talking, suitcases rolling on floor above etc. Overall it was a stay that could’ve been a little more comfortable but sufficiently met our needs for the weekend away.
Séjour de 2 nuits en novembre 2019
Réponse de Peter le 25 nov. 2019
We're glad you enjoyed your stay with us.

10/10 Excellent

Dave

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Brill
Séjour de 1 nuit en novembre 2019
Réponse de Peter le 25 nov. 2019
We're glad you enjoyed your stay with us.

10/10 Excellent

JANE

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Grand Central Hotel don’t miss out
Very friendly staff Very helpful nothing was too much trouble Quirky and lively at the weekend Quirky and quiet during the week Breakfast was fantastic freshly cooked to order Would definitely come back again
Séjour de 3 nuits en novembre 2019
Réponse de Peter le 25 nov. 2019
We're glad you enjoyed your stay with us.

6/10 Satisfaisant

Phillip

Les points forts : Propreté
Les points faibles : Confort de la chambre
Séjour de 2 nuits en novembre 2019
Réponse de Peter le 25 nov. 2019
We're glad you enjoyed your stay

10/10 Excellent

Gordon

Séjour de 1 nuit en octobre 2019

8/10 Bien

Rune

Séjour de 6 nuits en octobre 2019

6/10 Satisfaisant

Voyageur vérifié

Séjour de 3 nuits en septembre 2019
Réponse de Hotel reception team le 1 oct. 2019
thankyou for your review. we hope to see you again in the future.

8/10 Bien

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Was a bit worried at the start because of the music going on but it stopped early
Séjour de 2 nuits en septembre 2019
Réponse de peter le 17 sept. 2019
We're glad you enjoyed your stay.

10/10 Excellent

Tina

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Quirky.
Interesting old building with reception desk reminiscent of a theatre box office. Friendly and helpful staff. Unusual decor in the bar. Unusual to find earplugs by the kettle. There was music audible in the bedroom coming from the bar but it didn't trouble me. Room clean and spacious. Excellent breakfast available and unlike comments in other reviews, there definitely is a choice available with juice and tea or coffee. Possibly not a hotel to everyone's taste but I thought it was great.
Séjour de 2 nuits en août 2019
Réponse de Peter le 12 sept. 2019
Many thanks for your review Tina, we're glad you enjoyed your stay with us.

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en août 2019
Réponse de peter le 4 sept. 2019
thanks for staying with us.

8/10 Bien

Caran

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Would return
Weekend with friends. Two of us had rooms here. Reception area seemed weird at first due to booth but staff helpful and friendly. Rooms clean, mine badly organised, room 4, had to put kettle on floor to plug in. But room 3 seemed fine. Breakfast was good with reasonable choice.
Séjour de 2 nuits en août 2019
Réponse de Peter le 14 août 2019
Hi Caran, we're glad to hear you enjoyed your stay with us.

8/10 Bien

Gregory

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Had a fantastic time! A pity it rained 2 days out of 3
Séjour de 2 nuits en juillet 2019
Réponse de Georgie le 2 août 2019
Thank you for taking the time to leave us a review. We are glad you enjoyed your stay with us and we hope to see you again soon.