Avis sur EPIC Aparthotel - Duke Street
EPIC Aparthotel - Duke Street
75 Duke Street, Liverpool, England
Avis
7,8
Bien
8,4/10
Propreté
8,0/10
Personnel et service
8,0/10
Équipements
8,2/10
Infrastructures et conditions de l’hébergement
7,2/10
Écoresponsabilité
Avis
31 août 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en août 2023
Réponse de The Epic Team le 12 sept. 2023
Hi Dominique, Thank you for staying with Epic. We look forward to hosting you again soon!
6/10 Satisfaisant
Sandra
Voyage en famille
2 avr. 2023
Hygiène à revoir
Sandra
Séjour de 1 nuit en mars 2023
Réponse de The Epic Team le 28 oct. 2023
Hi Sandra, We greatly appreciate your feedback on your recent stay with us, and we're pleased to hear that you had a friendly welcome and found the apartment nice, though we deeply regret the issues you encountered.We sincerely apologize for the concerns you raised. These issues are certainly not reflective of our usual standards, and we take them seriously. We will be conducting a thorough review of our cleaning procedures and addressing any maintenance issues to ensure they do not occur in the future.We hope you'll consider giving us another opportunity to provide you with a more pleasant and trouble-free stay in the future. Thank you for sharing your experience.
6/10 Satisfaisant
Olivier
27 mai 2019
Les points faibles : Confort de la chambre
A éviter si vous aimez dormir un peu...
Olivier
Séjour de 3 nuits en mai 2019
Réponse de Carmen Reception Supervisor le 30 mai 2019
Hello Oliver,
Sadly the translation may have been lost on this occasion.
I am sincerely sorry you felt the apartment was not up to standard - I will certainly be passing the feedback over to our housekeeping in terms of cleanliness as this is unacceptable.
Please contact us directly if you'd like to discuss this further.
Kind regards,
Carmen
Reception Supervisor
8/10 Bien
Stéphanie
26 nov. 2018
Stéphanie
Séjour de 2 nuits en novembre 2018
Réponse de Carmen Jones, Reception Supervisor le 3 janv. 2019
Hello Stephanie,
Thank you for taking the time to share such in depth feedback!
I understand you experienced an unforeseeable disruption during your stay due the a heating malfunction.
I am however delighted to hear everyone here at Epic from our Nights to our Maintenance team contributed to not only working around the clock to rectify your heating malfunction but offering outstanding customer service during the night to ensure your comfort during this unfortunate issue.
Sadly I do believe there may be a misunderstanding with our translation in regards to your feedback for our reception.
We'd all love to see you in the future!
Kind Regards,
Carmen Jones
Reception Supervisor
8/10 Bien
profiter, p
27 févr. 2017
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Hotel proche du centre parfait
profiter
8/10 Bien
Voyageur vérifié
26 oct. 2016
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
hôtel bien placé
Voyageur vérifié
8/10 Bien
Laurent, Pessac
18 août 2016
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très belle Soirée étape à Liverpool
Laurent
10/10 Excellent
michael
4 août 2016
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
liverpool et la famile froggies
michael
8/10 Bien
Cedric
25 juil. 2016
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Cedric
10/10 Excellent
Emmanuel, Sion
30 déc. 2015
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Magnifique Appart'hôtel
Emmanuel
8/10 Bien
jean marie, bordeaux
15 juil. 2015
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Vacances liverpool
jean marie
8/10 Bien
JEREMY
4 juil. 2015
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
JEREMY
10/10 Excellent
Elie, Chambéry
19 juin 2015
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Tout simplement parfait.
Elie
10/10 Excellent
Cheryl
Voyage en famille avec de jeunes enfants
22 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Cheryl
Séjour de 1 nuit en mai 2024
10/10 Excellent
ian
Voyage d’affaires
25 avr. 2024
Les points forts : Équipements
ian
Séjour de 1 nuit en avril 2024
Réponse de The Epic Team le 29 avr. 2024
Hi Ian, Thank you for the wonderful feedback. We will take note of your request. See you again soon!
2/10 Horrible
Lauren
Voyage en couple
16 avr. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lauren
Séjour de 3 nuits en avril 2024
Réponse de The Epic Team le 30 avr. 2024
Hi Lauren, We apologize for the inconvenience and frustration you experienced during your stay. Your feedback is invaluable to us as we strive to continually improve the guest experience. We apologize for falling short of your expectations and appreciate your patience and understanding. If you would be willing to give us another chance, we would love the opportunity to provide you with a more positive experience in the future. Thank you for bringing these issues to our attention.
8/10 Bien
Udyani
2 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Udyani
Séjour de 1 nuit en avril 2024
Réponse de The Epic Team le 5 avr. 2024
Thank you Udyani for choosing Epic. We can't wait to welcome you back.
2/10 Horrible
liana
23 mars 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
liana
Réponse de The Epic Team le 25 mars 2024
Thank you for choosing to stay with Epic. If you have any suggestions or any concerns please don't hesitate to send us a message.
8/10 Bien
ian
14 mars 2024
Les points forts : Propreté
ian
Séjour de 1 nuit en mars 2024
Réponse de The Epic Team le 19 mars 2024
Hi Ian, Thank you for the wonderful review. I am glad your stay went well. We would love to see you again soon!
10/10 Excellent
Tracy
Voyage en groupe
18 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Tracy
Séjour de 1 nuit en février 2024
Réponse de The Epic Team le 19 févr. 2024
Hi Tracy, Thank you for taking the time to share your positive feedback with us! We are thrilled to hear that you enjoyed your stay in our lovely, clean apartment. It's wonderful to know that both the bed and sofa bed provided a comfortable night's rest for you.Thank you for choosing us, and we look forward to hosting you in the future!
10/10 Excellent
Joanne
12 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Joanne
Séjour de 1 nuit en février 2024
Réponse de The Epic Team le 13 févr. 2024
Hi Joanne, Thank you for choosing Epic! I hope your future travels continue to be filled with great experiences!
10/10 Excellent
Chris
19 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Chris
Séjour de 1 nuit en janvier 2024
Réponse de The Epic Team le 26 janv. 2024
Hi Chris, Thanks for staying with Epic. We hope to have the opportunity to welcome you back in the future.
6/10 Satisfaisant
Caroline
Voyage en famille
17 janv. 2024
Les points forts : Propreté et personnel et service
Great staff but accommodation was basic
Caroline
Séjour de 1 nuit en janvier 2024
Réponse de The Epic Team le 27 janv. 2024
Hi Caroline, Thank you for sharing your feedback with usWe regret the oversight. Your comments have been shared with our housekeeping team to ensure that such oversights are addressed and do not occur in the future.
10/10 Excellent
PAUL
11 janv. 2024
PAUL
Séjour de 1 nuit en janvier 2024
Réponse de The Epic Team le 26 janv. 2024
Hi Paul, Thanks for staying with Epic. We hope to have the opportunity to welcome you back in the future.
2/10 Horrible
Andrew
Voyage en groupe
24 déc. 2023
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Andrew
Séjour de 3 nuits en septembre 2023
Réponse de The Epic Team le 3 févr. 2024
Hi Andrew, Thank you for taking the time to share your feedback regarding your recent experience. We apologize for any inconvenience or dissatisfaction you may have encountered, and we would like to address your concerns in a more personalized manner.In order to better understand your specific situation and find a suitable resolution, we kindly request that you contact us directly via email at reservations@epicgroup.co.uk By doing so, our dedicated team will be able to provide you with the necessary attention and assistance to address your concerns more effectively.Your feedback is highly valuable to us, as it helps us improve our services and ensure that we meet the expectations of all our guests. We are committed to providing exceptional experiences, and we genuinely appreciate your input.Once again, we apologize for any inconvenience caused, and we look forward to hearing from you soon. Your satisfaction is our priority, and we will make every effort to resolve this matter to your utmost satisfaction.
10/10 Excellent
Bobby
21 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bobby
Séjour de 1 nuit en décembre 2023
Réponse de The Epic Team le 27 janv. 2024
Hi Bobby, Thank you for taking the time to share your experience with us. We're pleased that our efforts made a positive impact on your stay.We're glad you found the apartment to be clean, spacious, and equipped with superb facilities. Your insights will be considered as we work towards enhancing our guests' experience.We apologize for any inconvenience caused by the building works next door. Please be assured that we will address this concern with the relevant parties to minimize any impact on our guests in the future.
6/10 Satisfaisant
Paul
20 déc. 2023
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Paul
Séjour de 1 nuit en décembre 2023
Réponse de The Epic Team le 27 janv. 2024
Hi Paul, Security deposits are released on your check out given the fact that the room has no damage after you have checked out. Please contact us directly and immediately if you haven't received the security deposit back yet or if there is anything specific you would like to discuss.
4/10 Médiocre
Kjetil Johan
18 déc. 2023
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Godt under forventningene
Kjetil Johan
Séjour de 3 nuits en décembre 2023
Réponse de The Epic Team le 27 janv. 2024
Hi Kjetil,Thank you for sharing your feedback! We apologize if we fell short in some areas. This is not the usual standard that we aim for our guests. Thank you for choosing us, and we hope to have the chance to exceed your expectations on a future visit.
8/10 Bien
Zihad
15 déc. 2023
Zihad
Séjour de 1 nuit en décembre 2023
Réponse de The Epic Team le 26 janv. 2024
Hi Zihad, Thanks for staying with Epic. We hope to have the opportunity to welcome you back in the future.
2/10 Horrible
Danny
9 déc. 2023
Danny
Séjour de 1 nuit en décembre 2023
Réponse de The Epic Team le 26 janv. 2024
Hi Danny, Thanks for staying with Epic. We hope to have the opportunity to welcome you back in the future.If there's anything we can do to make your future stays even more enjoyable, please don't hesitate to let us know.
4/10 Médiocre
Philomena
8 déc. 2023
Philomena
Séjour de 2 nuits en décembre 2023
Réponse de The Epic Team le 26 janv. 2024
Hi Philomena, Thanks for staying with Epic. We hope to have the opportunity to welcome you back in the future.
6/10 Satisfaisant
Sabrina
6 déc. 2023
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Sabrina
Séjour de 1 nuit en novembre 2023
Réponse de The Epic Team le 26 janv. 2024
Hi Sabrina, Thanks for staying with Epic. We hope to have the opportunity to welcome you back in the future.
10/10 Excellent
Gail
Voyage en groupe
4 déc. 2023
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Gail
Séjour de 2 nuits en décembre 2023
Réponse de The Epic Team le 5 déc. 2023
Hi Gail, Thank you for taking the time to share your feedback with us. We appreciate your positive comments about the spacious and comfortable aspects of the apartment. We sincerely apologize for the cleanliness issues you encountered during your stay. Your experience does not meet our standards, and we take this matter seriously.Please be assured that we will investigate this matter thoroughly and take immediate corrective actions to prevent a recurrence, and we are grateful for your understanding.We would love the chance to welcome you back and provide you with the exceptional experience you deserve.Thank you for bringing this to our attention.
6/10 Satisfaisant
tommy watterud
Voyage en groupe
2 déc. 2023
Les points forts : Confort de la chambre
Les points faibles : Propreté
tommy watterud
Séjour de 4 nuits en novembre 2023
Réponse de The Epic Team le 5 déc. 2023
Hi Tommy, Thank you for sharing your experience with Epic. We look forward to hosting you again soon!
10/10 Excellent
Matthew
16 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Matthew
Séjour de 3 nuits en novembre 2023
Réponse de The Epic Team le 18 nov. 2023
Hi Matthew, Thank you so much for taking the time to share your positive experience with us! We're delighted to hear that you found our place to be great and that you felt the price was worth it, especially given our proximity to the city center.Thank you again for choosing Epic Duke St apartment! We can't wait to host you again in the future!
6/10 Satisfaisant
mike
Voyage en groupe
5 nov. 2023
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
mike
Séjour de 2 nuits en novembre 2023
Réponse de The Epic Team le 18 nov. 2023
Hi Mike, Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced during your stay.We will be addressing this issue promptly to ensure a more pleasant experience for our future guests.Once again, we apologize for falling short of your expectations, and we hope to have the opportunity to welcome you back in the future, providing you with a much-improved experience.
10/10 Excellent
Michelle
1 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Michelle
Séjour de 1 nuit en octobre 2023
Réponse de The Epic Team le 18 nov. 2023
Hi Michelle, Thank you for taking the time to share your positive experience with us! Thank you again for choosing Epic Duke St. apartment. We can't wait to host you again in the future!
8/10 Bien
Katrina
30 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Katrina
Séjour de 2 nuits en octobre 2023
Réponse de The Epic Team le 18 nov. 2023
Hi Katrina, Thank you for taking the time to share your positive experience with us! Thank you again for choosing Epic Duke St. apartment. We can't wait to host you again in the future!
4/10 Médiocre
Nicole
Voyage en groupe
23 oct. 2023
Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Service could be better and clearer.
Nicole
Séjour de 2 nuits en octobre 2023
Réponse de The Epic Team le 26 oct. 2023
Hi Nicole, Thank you for taking the time to share your feedback about your recent stay at Epic. We sincerely apologize for the inconveniences you experienced and appreciate your comments as they help us improve our services.We understand the frustration you must have felt with the delayed check-in and the issue with the security deposit. We apologize for not providing you with the information about the access code. We understand that such information is crucial to a smooth check-in experience.Regarding the towel and bedding issues, we are truly sorry for the inconvenience. We strive to provide all necessary amenities for our guests, and it's clear that we fell short in this instance. Rest assured, we will address this with our housekeeping team to ensure that all guests receive the proper number of towels and bedding.We are pleased to hear that you found the beds comfortable and appreciated the kitchen facilities. Your positive feedback in these areas is encouraging, and we are committed to maintaining and improving these aspects of your stay.We appreciate your patience and understanding.Thank you for choosing Epic. We look forward to the opportunity to serve you better on your next visit.
10/10 Excellent
Joanne
Voyage en couple
22 oct. 2023
Les points forts : Équipements
Joanne
Séjour de 2 nuits en octobre 2023
Réponse de The Epic Team le 24 oct. 2023
Hi Joanne, Thank you for the positive feedback! It's wonderful to hear that you had such a positive experience and that you appreciate the check in communications with Epic. I will definitely check the stocking with our team and we are not affiliated with Q Park and we can't provide a discount for parking. I hope your future travels continue to be filled with great experiences! We look forward to hosting you again soon!
4/10 Médiocre
Joel
Voyage d’affaires
13 oct. 2023
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Joel
Séjour de 4 nuits en octobre 2023
Réponse de The Epic Team le 14 oct. 2023
Hi Joel, Thank you for your feedback! We can't wait to welcome you back!
8/10 Bien
Andre
30 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Andre
Séjour de 3 nuits en septembre 2023
Réponse de The Epic Team le 2 oct. 2023
Hi Andre, Thank you for your positive feedback! We look forward to hosting you again soon!
2/10 Horrible
Conor
28 sept. 2023
Conor
Séjour de 1 nuit en septembre 2023
Réponse de The Epic Team le 19 oct. 2023
Hi Conor, Thank you for taking the time to send your feedback. Your feedback is important for us to be able to know the things that we need to work on. I hope everything went well on your recent stay with Epic. Thank you again for sharing your thoughts, and we look forward to hosting you again soon!
10/10 Excellent
Scott
Voyage en famille
24 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great apartment in a great location!
Scott
Séjour de 1 nuit en septembre 2023
Réponse de The Epic Team le 26 sept. 2023
Hi Scott, It's great to hear you had such a wonderful stay with Epic. We would love to host you again soon!
4/10 Médiocre
Mariam
21 sept. 2023
Mariam
Séjour de 3 nuits en septembre 2023
Réponse de The Epic Team le 26 sept. 2023
Hi Marian, Thank you for taking the time to share your feedback! We would to host you again soon!
2/10 Horrible
Berge
Voyage en groupe
19 sept. 2023
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Berge
Séjour de 3 nuits en septembre 2023
Réponse de The Epic Team le 26 sept. 2023
Hi Berge,We would appreciate it if you can send us a private message. I thank you for taking the time to share your experience.
6/10 Satisfaisant
Annette
18 sept. 2023
Annette
Séjour de 7 nuits en août 2023
Réponse de The Epic Team le 23 sept. 2023
Hi Annette, Thank you for taking the time to share your feedback regarding your recent experience. We apologize for any inconvenience or dissatisfaction you may have encountered, and we would like to address your concerns in a more personalized manner.In order to better understand your specific situation and find a suitable resolution, we kindly request that you contact us directly via email at reception@epicgroup.co.uk. By doing so, our dedicated team will be able to provide you with the necessary attention and assistance to address your concerns more effectively.Your feedback is highly valuable to us, as it helps us improve our services and ensure that we meet the expectations of all our guests. We are committed to providing exceptional experiences, and we genuinely appreciate your input.Once again, we apologize for any inconvenience caused, and we look forward to hearing from you soon. Your satisfaction is our priority, and we will make every effort to resolve this matter to your utmost satisfaction.
10/10 Excellent
Mariam
17 sept. 2023
Mariam
Séjour de 3 nuits en septembre 2023
Réponse de The Epic Team le 19 sept. 2023
Hi Mariam, Thank you for your positive feedback! We look forward to hosting you again soon!
10/10 Excellent
Helen
Voyage en famille
14 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent Stay
Helen
Séjour de 2 nuits en septembre 2023
Réponse de The Epic Team le 19 sept. 2023
Hi Helen, Thank you for your positive feedback! It's wonderful to hear that you had such a positive experience during your stay and you planning to stay again truly shows your satisfaction. I am glad you appreciate the customer service our team showed you. Thank you again for sharing your thoughts, and we look forward to hosting you again soon!
6/10 Satisfaisant
Cate
10 sept. 2023
Cate
Séjour de 3 nuits en septembre 2023
Réponse de The Epic Team le 12 sept. 2023
Hi cate, Thank you for staying with Epic. We look forward to hosting you again soon!