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Avis sur Dream Apartments Water Street

4 out of 5
Dream Apartments Water Street
8 Water Street, Liverpool, ENG

Avis

7,4

Bien

Note des voyageurs de 10 (Excellent), d’après 52 avis sur 148." "
Note des voyageurs de 8 (Bien), d’après 48 avis sur 148." "
Note des voyageurs de 6 (Satisfaisant), d’après 14 avis sur 148." "
Note des voyageurs de 4 (Médiocre), d’après 17 avis sur 148." "
Note des voyageurs de 2 (Horrible), d’après 17 avis sur 148." "

7,8/10

Propreté

7,6/10

Personnel et service

7,6/10

Équipements

7,6/10

Infrastructures et conditions de l’hébergement

Avis

2/10 Horrible

Sandrine

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2020

2/10 Horrible

anouar

Voyage en groupe
Les points faibles : Propreté et personnel et service
Appart hôtel à éviter !
Nous sommes arrivés à 15h, notre chambre n’étais pas prête alors que nous devions la récupérer à 15h, mais nous avons quand même fait l’enregistrement, avec un surplus de 25£ pour un cinquième lit, nous remarquerons plus tard que le tarif inscrit dans la chambre est de 20£ pour un 5eme lit, ensuite nous proposons de revenir 1h plus tard, à notre retour nous faisons face à une autre personne à l’accueil qui nous demande si l’on peut revenir 1h plus tard car notre chambre n’est pas encore nettoyé, je lui réponds que non car nous restons seulement une nuit et il est déjà 17h ! S’en suit de longues conversations où il nous explique de bonne foi qu’il n’y peut rien la chambre n’est pas nettoyé, je lui réponds aussi de bonne foi que ce n’est pas mon problème. Entre temps Notre chambre a changer 2 fois de numéro pour revenir sur le numéro que nous devions avoir dès le début ! Bref ce fut une horreur ! Cette appart’hotel est à éviter absolument ! Nous avons perdu énormément de temps alors que notre voyage était très court, seulement 1 nuit. De plus le linge sale est dans le couloir à proximité des chambres ! le personnel est plutôt accueillant mais la gestion de cette hôtel est une horreur ! Je n’y remettrais plus jamais les pieds dedans !
Séjour de 1 nuit en octobre 2019

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en septembre 2019

4/10 Médiocre

David

Séjour de 1 nuit en septembre 2020
Réponse de Sean le 18 oct. 2020
Hi David, You have left no comments on why you have rated us so low. If you would like to talk about it please get in touch.

4/10 Médiocre

Voyageur vérifié

Voyage d’affaires
Les points faibles : Propreté et confort de la chambre
Séjour de 1 nuit en septembre 2020
Réponse de Sean le 18 oct. 2020
Hi Anonymous, You have not left any comments on why you have left us a low review. If you would like to discuss this please get in touch.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Front office manager Nicky very helpful and attentive to customer needs. I have stayed at Dream numerous times and
Séjour de 1 nuit en septembre 2020
Réponse de Sean le 18 oct. 2020
Thank you for your amazing feedback. See you again.

2/10 Horrible

Matthew

Voyage en groupe
Les points forts : Confort de la chambre
Les points faibles : Propreté
Séjour de 3 nuits en août 2020
Réponse de Sean le 18 oct. 2020
Hi Matthew. You have not left us any comments on why you have left us a low score. If you would like to discuss this matter please get in touch.

10/10 Excellent

Tom

Voyage en groupe
Les points forts : Propreté et confort de la chambre
Séjour de 1 nuit en août 2020
Réponse de Miles - Front Desk Supervisor le 19 août 2020
Thank you very much for your review. We hope you stay with us again on your next visit.

10/10 Excellent

Lucy

Voyage en groupe
Les points forts : Propreté et confort de la chambre
Séjour de 3 nuits en juillet 2020
Réponse de Miles - Front Desk Supervisor le 19 août 2020
Thank you very much for your review. We hope you stay with us again on your next visit.

8/10 Bien

Robert

Séjour de 1 nuit en juin 2020
Réponse de Miles - Front Desk Supervisor le 19 août 2020
Thank you very much for your review. We hope you stay with us again on your next visit.

4/10 Médiocre

Davina

Voyage en famille
Les points faibles : Propreté et confort de la chambre
iverpoil
Arrived at their apartments to sit there for more than an hour and wait for the apartment to get cleaned after coming inside the apartment the apartment stunk of fish and after you use the sink it’s stunk of sewers?Where we was waiting for the room to get finished we was screamed at by homeless people outside? We asked for a two bedroom apartment one of the bedroom didn’t even have doors on it? But apart from that it was okay very good location.
Séjour de 1 nuit en juin 2020
Réponse de Miles - Front Desk Supervisor le 19 août 2020
Please accept our apologies regarding your stay. We have moved buildings and we are no longer next to the Moorfields Station and there foot traffic. We hope we could entice you to stay with again again in our new building at Silkhouse Court on your next visit.

8/10 Bien

Ashley

Séjour de 3 nuits en mars 2020

8/10 Bien

Lynn

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
3 day stay at DReam Water Street
Apartment was really nice and clean and well situated for everything we wanted to do. Only problems we had were; no instructions for the hob (which locked itself!) and it took talking to 2 people before we got that resolved;towel rail in bathroom didn't work which we didn't get resolved. Minor problems though which would not stop us staying there again. Reception is not manned till 11.30am so if planning to leave luggage when checking out be aware of that.
Séjour de 3 nuits en février 2020

8/10 Bien

Jukka

Séjour de 3 nuits en février 2020

8/10 Bien

Rachel

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Confort de la chambre
Séjour de 1 nuit en février 2020

8/10 Bien

Maariyah

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en février 2020

8/10 Bien

EUNSUK

Voyage en groupe
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2020

2/10 Horrible

Karol

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Look elsewhere
Check in person had little idea about the process or property. Was charged 20 for offsite parking. When I finally found it huge sign says “hotel parking 9$” best part, printed voucher useless since machine only and had to pay another 22 to get my car out. Empty hotel middle of the week was given room right on the floor level with construction by my window starting 8am. Wish I stayed elsewhere. Sent email to manager regarding parking refund and only received an apology. Booo
Séjour de 1 nuit en janvier 2020

10/10 Excellent

Phillip

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en février 2020

2/10 Horrible

Voyageur vérifié

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hopeless!
Horrible! We would not recommend anyone to even put their foot into this place! We were a family of 5 staying there for 5 nights, and we all got a heavy breath because of mold and damp inside the apartment. All sills had ponds of water and mold and the problem got worse day by day during our stay. All in all an extremely bad experience. To increase our frustration even more, the manager did not refund an agreed discount to compensate for our stay at Dream Apartments, Water Street, Liverpool. Everybody considering staying there: Stay away!!!!!"
Séjour de 5 nuits en octobre 2019

2/10 Horrible

Voyageur vérifié

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Anything but ‘Dream Apartments’ during our stay.
From checking in to checking out we faced disappointment. We queued for half an hour to check in with our two young children. The reception had a foul sewage smell and litter scattered on the carpet. Two male members of staff were behind the reception desk, I presume they were maintenance guys as they wore the company logo on the jacket. One of the men had no care but to swear infront of customers Including my two young children on how f@&/n thirsty he was. After queuing for what seemed a lifetime at 3:10pm our room wasn’t ready and was told to return in 20minutes. We retuned at 3:47 only for it still not to be ready. We agreed that if we could just drop our bags we’d return later. The corridors were very untidy with bags of unwashed sheets left on the corridor. Our room was cold and decided to put on the heating only to find the heater rested against a wall. (The wall bracket was broken) We also found a dirty mess of food and hair behind it. Our bedroom light wasn’t working. Was promised four twin beds, we had 2 twin beds an 1 very small double. There was also a sewage smell in the shower. We were unable to watch tv as there were no batteries in the remote control. We will not be recommending The Dream Apartments to anyone as it was far from what was advertised
The reception area
Séjour de 1 nuit en janvier 2020

6/10 Satisfaisant

Voyageur vérifié

Voyage en famille
Les points forts : Personnel et service
房間比較大，但冬天沖涼就要快沖，不可以連續一個一個接住沖涼，因為到第二個沖涼沖到一半就開始變凍水，真的好凍。
Séjour de 1 nuit en décembre 2019

8/10 Bien

Marie

Séjour de 2 nuits en décembre 2019

8/10 Bien

Voyageur vérifié

Voyage en groupe
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
All apartments not in one building so have to walk 10 minutes up street with suitcase, 250 pound security deposit taken off your card is a bit high. Apartment was lovely though
Séjour de 2 nuits en décembre 2019

2/10 Horrible

Daniel

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Disappointing stay
An overall disappointing stay, will definitely never stay here again and will not recommend to anyone!
A supposedly clean towel that we found in our room!
Séjour de 3 nuits en novembre 2019

8/10 Bien

Karl

Voyage en groupe
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 2 nuits en novembre 2019

8/10 Bien

Mr S J Marshall

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The building has areas that are under construction, the lift is not available, and there was only 1 mirror in one of the bedrooms. A mirror in the bathroom would be advantageous
Séjour de 2 nuits en novembre 2019

10/10 Excellent

Haydee

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent location
Lovely well equipped apartments in an excellent location within walking distance to all attractions
Séjour de 3 nuits en novembre 2019

4/10 Médiocre

Voyageur vérifié

Voyage en famille
Les points faibles : Propreté et personnel et service
Ved ankomst blev vi opkrævet £25 ekstra for at den tredje person i familien måtte sove i lejligheden selvom vi allerede havde bestilt et tre personers rum og betalt for alle tre. Receptionisten sagde at vi godt nok havde betalt for tre personer, men vi skulle betale hvis den tredje også skulle sove der, hvilket ikke nogen som helst mening giver. Man kan jo heller ikke betale for tre personer på et fly, men når man står og skal boarde så beder de om ekstra penge for at den tredje person også kan få et sæde ombord på flyet.. Vi endte dog med at betale, og dette bar sengen som vi havde betalt £25 ekstra for at få sat ind på værelset åbenbart..
Séjour de 2 nuits en novembre 2019

4/10 Médiocre

Sandra

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en novembre 2019

4/10 Médiocre

Mervin

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Definitely not a dream apartment!
It was overall a disappointing stay. The hotel did not fulfil its advertised responsibility - I booked and paid more for a room with city view but there was’t such a room when i checked in. The check-in procedure was disappointing too - i was moved twice to get a room that would somewhat meet my booking requirement. All this took 2 hours to complete; and the reason for moving me the first time round was ludicrous viz. they claimed the assigned room had leakage issue but we were shocked to see another group stayed in the same first room the next day. While i was given a bigger room than what I had booked, presumably as a compensation, the room was not ready in that there missing lamp in the living room, no carpet, the second bathroom had water pressure issue thus rendered it usable; Imagined a family relying on one bathroom for the duration of a 5-day stay. More shockingly, the hotel was still under renovation and would by any definition be deemed unsuitable for human stay because of the dangling cables, dust, water leakages, paint smell and many other issues which i will not mentioned here. The dust condition had triggered sinusitis among all of us. There was also no lift, hotel guests would have to lugged all their luggages up to as high as 5 floors. Even though room cleaning service would be provided for guests who stay minimally 5 days, our room were not cleaned at all. Worst, there is no phone In the room, guest would have to walk to the reception get the hotel attention
Water seepage along the toilet wall
Water mark on the floor due to water seepage
Toilet ceiling show signs of water seepage
No mirror in the bathroom
Séjour de 5 nuits en octobre 2019

8/10 Bien

Gary

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Dream apartments Liverpool
I booked a 2 bed apartment for a Halloween ferry party in Liverpool, had 2 confirmations for such, then a third for a 1 bed apartment, called and emailed, no response, so rang the night before and they rang back, got the 1 bed changed back to a 2 bed, that was fine, traffic was a nightmare, however the postcode given was for their other apartments, so after changing in their toilets for the party had to make our way to ferry, passed our apartment, dropped our stuff and ran to ferry, now all this was bad, however when we got back, the apartment was exactly what we needed, had it’s few faults, shower loose, a bedroom heater not working, but is exactly what I wanted, large, we’ll equipped and warm, clean and nicely decorated, for the price of 1 hotel bedroom, I will be looking to these again when in town. 9/10
Séjour de 1 nuit en octobre 2019

4/10 Médiocre

Voyageur vérifié

Voyage en famille
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Good until something goes wrong.
Given one bedroom apartment instead of two bed for first night of our two night stay. Still awaiting partial refund for this nearly one week later. Apartments are nice and reception staff were helpful and polite, but if anything goes wrong communication from management is poor.
Séjour de 2 nuits en octobre 2019

8/10 Bien

Steven

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2019

8/10 Bien

Voyageur vérifié

Voyage en couple
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Well equipped and spacious apartment. Great location close to all amenities.
Séjour de 3 nuits en octobre 2019

8/10 Bien

Thomas

Séjour de 2 nuits en octobre 2019

4/10 Médiocre

Voyageur vérifié

Voyage en groupe
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
I liked the size of the apartment it was tidy, I was very disappointed that there was no internet the the first night, I paid £40 for a party pack it wasn’t worth £40 i left on Thursday and they still have not released my deposit I was told it would be done straight away
Séjour de 2 nuits en octobre 2019

10/10 Excellent

Paul

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Liverpool Dream
Location of these apartments, walking distance to attractions in Liverpool. The apartment was spacious, clean and well equipped. The staff friendly and obliging. Parking proved a bit challenging.
Séjour de 2 nuits en septembre 2019

10/10 Excellent

Louise

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Fantastic
Flat was lovely.vspotlessly clean. Just disappointed we were not staying for longer. Will definitely book again. Staff were friendly and helpful. Excellent location.
Séjour de 1 nuit en octobre 2019

8/10 Bien

Michele

Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Séjour de 3 nuits en septembre 2019

10/10 Excellent

Cesar

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent place, but no elevator
The place was wonderful the bad part was that they did not have an elevator. So we had to bring a lot of baggage 4 floors. Not fun at all. Other then that was a wonderful place.
Séjour de 2 nuits en septembre 2019

8/10 Bien

Guy

Séjour de 1 nuit en septembre 2019

4/10 Médiocre

Harriet

Voyage en groupe, Voyage d’affaires
Les points forts : Personnel et service et confort de la chambre
Séjour de 2 nuits en septembre 2019

8/10 Bien

Jean

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en septembre 2019

8/10 Bien

Valmir Roberto

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Bom apartamento, serviço deixa à desejar.
Ao chegarmos pedi informações sobre o café da manhã e fui informado que seria servido no apartamento, mas não foi servido nenhum dia (estava incluído na diária). Não tem elevador( isso eles avisam) e nem carregador para a bagagem. O apartamento é muito bom mas o serviço é fraco.
Séjour de 5 nuits en septembre 2019

6/10 Satisfaisant

Tuva

Voyage en famille
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Good location, nice room and good beds, but there was absolutely no ventilation in our room, and there were no windows that could be opened. The humidity and lack of air got worse and worse during our three days stay. The receptionist was not helpful at all when we addressed this problem. It seemed like she did not believe us. We will never consider staying here again, and we will not recommend this place to anyone based on our experience. The bad service at the reception when we tried to get help with the lack of ventilation was the biggest problem. With so many good hotels in Liverpool, you will surely find a better place.
Séjour de 3 nuits en août 2019
Réponse de reception le 25 sept. 2019
Good morning Tuva, thank you for your review. I do apologise for any issue you found during your stay. We will keep trying to improve our accommodation. Have a nice day,

10/10 Excellent

Voyageur vérifié

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very modern, spacious apartment with all the amenities. Although I did notice there was a lack of mirrors. There wasn’t any mirrors in the bathroom or en suite, only one in one of the bedrooms within the apartment. Very clean although noted and appreciate work was being taken out externally and internally in the apartment building. Very dusty and unclean windows but overall a fantastic stay and would definitely return!
Séjour de 2 nuits en août 2019

6/10 Satisfaisant

Sarath

Voyage en famille
Les points forts : Propreté
Costly with more issues
1. No lift in the apartment 2. Charged extra for extra person saying extra bed 3. For additional member was given sofa bed instead of actual bed (so in our case no sofa to sit and relax) 4. One of the light was fault which shows the maintenance standards 5. No fan provided as there is no ventilation in bed room and it was difficult during summer
Séjour de 1 nuit en août 2019

10/10 Excellent

Christian

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Went to a festival
Apartment was stunning really impressed especially as the reception & hallways look scruffy but to be fair it looks like work is being done. Also car park a bit too far away from actual building. Having said that we would definitely say again, providing we get our deposit back! Didn’t really like the fact you had to give a £150 deposit & wait a week to be refunded
Séjour de 1 nuit en août 2019

2/10 Horrible

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en août 2019