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Avis sur Comfort Inn & Suites

2.5 out of 5
Comfort Inn & Suites
401 7th North St, Liverpool, NY

Avis

8,0

Très bien

Note des voyageurs de 10 (Excellent), d’après 447 avis sur 1009." "
Note des voyageurs de 8 (Bien), d’après 288 avis sur 1009." "
Note des voyageurs de 6 (Satisfaisant), d’après 134 avis sur 1009." "
Note des voyageurs de 4 (Médiocre), d’après 74 avis sur 1009." "
Note des voyageurs de 2 (Horrible), d’après 66 avis sur 1009." "

8,0/10

Propreté

8,4/10

Personnel et service

7,8/10

Équipements

7,8/10

Infrastructures et conditions de l’hébergement

8,0/10

Écoresponsabilité

Avis

10/10 Excellent

Jean-Pierre

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Très bien situer
Séjour de 1 nuit en avril 2024
Réponse de Viraj le 29 avr. 2024
Thank you so much for your feedback! We hope you'll stay with us again in the near future!

10/10 Excellent

RICHARD, DRUMMONDVILLE

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Excellent service à l’arrivée. Merci
Séjour de 1 nuit en avril 2024
Réponse de GM le 29 avr. 2024
We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. Our team works very hard to ensure our guests have an exceptional stay and we are glad that this was what you experienced. Thank you for sharing your thoughts and we hope to have the opportunity to serve you again!

10/10 Excellent

Marc

Voyage en groupe, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Thank you for the great service.
Séjour de 1 nuit en novembre 2023
Réponse de GM le 21 nov. 2023
We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. Our team works very hard to ensure our guests have an exceptional stay and we are glad that this was what you experienced. Thank you for sharing your thoughts and we hope to have the opportunity to serve you again!

6/10 Satisfaisant

Chantale

Séjour de 4 nuits en octobre 2023
Réponse de GM le 12 nov. 2023
Thank you for your recent stay with us and the feedback. Hope to see you again soon!! :)

4/10 Médiocre

Mayada

Voyage en famille avec de jeunes enfants, Voyage en famille
Very old building not maintained well Very expensive for 2 stars hotel Service is very poor
Séjour de 1 nuit en septembre 2023
Réponse de GM le 4 sept. 2023
Thank you for bringing this matter to our attention. We are very sorry to hear we failed to meet your expectations. I would appreciate another chance to earn your business. We will be looking into this further within the different departments. Again, please accept our sincerest apologies.

8/10 Bien

Jean

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Accueil
À l'arrivée dame d'un certaine âge à l'accueil. Très sympathique et efficace. Lit confortable et déjeuner simple mais bien.
Séjour de 1 nuit en août 2023
Réponse de GM le 3 août 2023
Thank you for taking the time to review your stay with us. I appreciate your positive feedback about our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

4/10 Médiocre

Amandine

Voyage en famille
Les points forts : Confort de la chambre
Les points faibles : Personnel et service
DÉGOÛTANT
Plus jamais !!!!! Personnels non chaland et irrespectueux comme nous n’avons jamais vu … Taches douteuse partout sur la moquette Chambres qui accusent leurs âges … Petit déjeuner sans rien d’interessant, la dame qui s’occupe du petit déjeuner est agressive. Plus de 200 dollars une nuit … de l’arnaque.
Séjour de 1 nuit en juin 2023
Réponse de GM le 5 juin 2023
Thank you for bringing this matter to our attention. We are very sorry to hear we failed to meet your expectations. The room that was assigned to you was in error, this room is set aside for construction workers that stay with us. We wish we knew at the Front Desk.. We would have switched your room and taken corrective actions with the room. We just want an opportunity to fix the issue and not have to be reactive. We again are sorry for your disappointment. We will be looking into this further within the different departments. Again, please accept our sincerest apologies.

10/10 Excellent

RICHARD, DRUMMONDVILLE

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bon service et Hôtel bien rénové .
Séjour de 1 nuit en mai 2023
Réponse de GM le 23 mai 2023
We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. Our team works very hard to ensure our guests have an exceptional stay and we are glad that this was what you experienced. Thank you for sharing your thoughts and we hope to have the opportunity to serve you again!

10/10 Excellent

Louise

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
tapis de la chambre a besoins d'être lavé/nettoyé
Séjour de 3 nuits en avril 2023
Réponse de GM le 4 mai 2023
Thank you for taking the time to review your stay with us. I appreciate your positive feedback about our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

8/10 Bien

Anne, Trois-Rivieres

Séjour de 1 nuit en avril 2023
Réponse de GM le 18 mai 2023
Thank you for taking the time to review your stay with us. I appreciate your positive feedback about our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

2/10 Horrible

Stéphanie

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nous avons oublié un sac à dos et le personnel affirme qu il ne l ont pas trouvé . Je pense que le personnel l a volé. J ai appelé à l’hôtel 3 fois pour qu il puisse regarder dans les objets perdus et j ai eu un très mauvais service. Bref, je ne recommande pas du tout cet établissement
Séjour de 2 nuits en avril 2023
Réponse de GM le 10 avr. 2023
Thank you for bringing this matter to our attention. Your called yesterday and posted this review the same day giving us limited time to research this claim. This type of feedback does not help trying to locate your bag that you may have left behind. We have checked we all departments and nothing was left in your room #218. We are not responsible with items left behind by guests, however we always go the extra mile by not only finding the items but shipping them back directly to the guests. In this case these actions will be limited based on this type of response. Good Luck and Best Travels.

10/10 Excellent

Marc

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Super, prix compétitif
Réponse de GM le 16 janv. 2023
Thank you for taking the time to review your stay with us. I appreciate your positive feedback about our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

6/10 Satisfaisant

Cassandra

Voyage en groupe
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Les points faibles : Propreté
La chambre n’était pas propre du tout
Séjour de 1 nuit en décembre 2022
Réponse de GM le 15 déc. 2022
Thank you for taking the time to share your thoughts and feedback with us. We're grateful for your honest feedback and we're glad you enjoyed your time here! Come back soon!

10/10 Excellent

Jennifer

Séjour de 1 nuit en novembre 2022

8/10 Bien

Laurent

Séjour de 1 nuit en novembre 2022
Réponse de GM le 14 nov. 2022
Thank you for taking the time to review your stay with us. I appreciate your positive feedback about our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

10/10 Excellent

Magella

Séjour de 1 nuit en juillet 2022
Réponse de GM le 4 août 2022
Wow, we are very grateful for such a raving review. As well, we are delighted to hear that you have stayed with us frequently! We look forward to welcoming you again for your visits back to Syracuse. We greatly appreciate that you took the time to review your stays and let other future guests know about our hotel.

10/10 Excellent

Glenn

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Agréable séjour
Hôtel récent et agréable à un prix correct à recommander
Séjour de 1 nuit en juillet 2022
Réponse de GM le 22 juil. 2022
Thank you for taking the time to complete our review from your recent stay with us. We are thrilled to see that you enjoyed your stay along with the location of our hotel. We hope to be your hotel of choice while visiting the Syracuse area and we hope to be seeing you soon.

4/10 Médiocre

Voyageur vérifié

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Room wasn’t clean. Staff didn’t welcome us with a smile Very noisy while staying in front of the door on the first floor
Séjour de 1 nuit en juillet 2022
Réponse de GM le 22 juil. 2022
I am very sorry to hear that we did not meet the expectations. We wish we knew at the Front Desk.. We would have switched your room and taken corrective actions with the room. We just want an opportunity to fix the issue and not have to be reactive. We again are sorry for your disappointment.

10/10 Excellent

benoit

Les points forts : Personnel et service et confort de la chambre
Séjour de 3 nuits en juillet 2022
Réponse de GM le 19 juil. 2022
Thank you for taking the time to complete our review from your recent stay with us. We are thrilled to see that you enjoyed your stay along with the location of our hotel. We hope to be your hotel of choice while visiting the Syracuse area and we hope to be seeing you soon.

6/10 Satisfaisant

Geneviève

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Lit confortable, chambre propre, personnel de l’accueil et du déjeuner peu avenant et peu agréable
Séjour de 2 nuits en juin 2022
Réponse de GM le 11 juin 2022
Thank you for your recent stay and feedback. Hope to see you again in the future. :)

8/10 Bien

Suzanne

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bien situé pour un séjour d’une nuit
Séjour de 1 nuit en mai 2022
Réponse de GM le 11 mai 2022
We are glad you found your stay to be excellent while you were with us. As you and many of our guests comment, the location can't be beaten. We are often told that being so close to the NYS Thruway, I81 Interstate and the Syracuse downtown area are reasons many of our guests stay with us. Thank you again and we look forward to seeing you again.

10/10 Excellent

Jean

Séjour de 1 nuit en mai 2022
Réponse de GM le 6 mai 2022
Thank you for taking the time to complete our review from your recent stay with us. We are thrilled to see that you enjoyed your stay along with the location of our hotel. We hope to be your hotel of choice while visiting the Syracuse area and we hope to be seeing you soon.

6/10 Satisfaisant

Marc

Séjour de 1 nuit en mars 2022
Réponse de GM le 19 mars 2022
Thank you for your recent stay.

4/10 Médiocre

Alain

Séjour de 2 nuits en mars 2022
Réponse de GM le 8 mars 2022
I am very sorry to hear that we did not meet your expectations. My apologies for all the inconveniences. We wish we knew what we could have done better. Despite your disappointment, we hope you will return to stay with us again.

8/10 Bien

Caroline

Voyage en famille avec de jeunes enfants
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Tres propre mais beaucoup d’articles manquants pour le dejeuner.
Séjour de 1 nuit en mars 2022
Réponse de GM le 7 mars 2022
Thank you for taking the time to complete our review from your recent stay with us. We are thrilled to see that you enjoyed your stay along with the location of our hotel. We hope to be your hotel of choice while visiting the Syracuse area and we hope to be seeing you soon.

6/10 Satisfaisant

Edith

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Accès rapide aux autoroutes, tres apprécié. Très bruyant la porte de la chambre n’était pas étanche et nous entendions tout les bruits du corridor.
Séjour de 1 nuit en février 2022
Réponse de GM le 1 mars 2022
Thank you for your recent stay and feedback. We will certainly take corrective actions in regards to the door. Hope to see you again. :)

10/10 Excellent

Manon

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2021
Réponse de GM le 17 déc. 2021
We are absolutely so happy to receive such a phenomenal review! It will bring big smiles to our team. Thank you so much for taking the time to review your stay. As well, our team would be delighted to welcome you back to Syracuse in the future.

10/10 Excellent

Vittoria

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean, and reasonable price.
Séjour de 1 nuit en mai 2024

6/10 Satisfaisant

Jeff

Séjour de 1 nuit en mai 2024

8/10 Bien

Karen, Yarker

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Front desk staff were very friendly. The steel doors to the rooms were very loud when shutting. Was woken up a few times during the night.
Séjour de 1 nuit en mai 2024

10/10 Excellent

Yohely

Séjour de 1 nuit en mai 2024
Réponse de GM le 26 mai 2024
Thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us at Comfort Inn & Suites. We thought you might be interested to learn that we also offer a free bottle for our valued Guests. We hope you’ll visit us again soon.

10/10 Excellent

Wendy, Kanata

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de GM le 25 mai 2024
Thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us at Comfort Inn & Suites. We thought you might be interested to learn that we also offer a free bottle for our valued Guests. We hope you’ll visit us again soon.

8/10 Bien

patrick j

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Need better lighting outside...
Séjour de 1 nuit en mai 2024
Réponse de GM le 23 mai 2024
Thank you for your recent stay with us and the feedback. Hope to see you again soon!! :)

4/10 Médiocre

Dianna

Voyage en famille, Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good location
Séjour de 2 nuits en mai 2024
Réponse de FD le 20 mai 2024
Thank you for your recent stay. We are unaware of any issues with your stay. We will be reaching out to you for more clarification. We aim to provide all of our valued Guests with a high-quality experience, and we hope to see you again in the near future.

10/10 Excellent

Ian

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de GM le 18 mai 2024
Thank you for posting your positive review. At Comfort Inn & Suites , we value your time and always striveto provide fast and efficient service. We are so pleased to hear our services were provided in a timely manner. We look forward to welcoming you back soon.

2/10 Horrible

Muriah

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
The room was filthy! Obviously had not been vacuumed, wallpaper peeling off the wall in several places, the trim was not completed and dirt and lint had collected on it. We closed the draped and there was something indescribable staining. The floors in many spots had stains. When I got into the shower, there was something in the shower wall. I out a towel down to try to feel like I was walking in something clean, the side of the towel that was on the floor was brown with dirt! We left!
Séjour de 1 nuit en mai 2024
Réponse de GM le 9 mai 2024
Thank you for taking the time to write a review. We believe you have left out multiple details on your stay. The first thing is that you booked a (No Cancel) Reservation and were demanding a refund before you even stay at the Hotel. The staff explained that we could not cancel your reservation and you would be charged for the No Show due to how you booked your reservation as a (No Cancel). The second detail that there was evidence in your room #207 of smoking. We are a (100%) Non-Smoking Hotel, pure and simple. Your claims of the room being dirty are false, due to the fact the we walked your room after check out due to the smoke smell. We wish you well and best travels.

10/10 Excellent

daniel

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Friendly reception
Séjour de 1 nuit en mai 2024
Réponse de GM le 8 mai 2024
Thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us at Comfort Inn & Suites. We thought you might be interested to learn that we also offer a free bottle for our valued Guests. We hope you’ll visit us again soon.

8/10 Bien

Jason

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Pros: Great location right off the highway. Ample parking. At check-in we had the pleasure of dealing with Pat. She was nothing short of amazing! Friendly, helpful and it was easy to see that she loved her job and really enjoyed dealing with the public. This hotel needs to bend over backwards to keep her. Room was small but nice. Air con worked well. Bed was super comfy. Included breakfast was awesome. Cons: After a long day of being out we got back to the hotel fairly late - hoping to grab 2 bottles of water from the front desk. At the front desk was the polar opposite of Pat. Her name was Chola. Aloof, disinterested and really seemed that she would have rather been anywhere else but there. We thanked her for the water and went up to our room. Neither of our key worked. Back down to deal with Chola - another unpleasant experience. Once back in our room and getting into bed, we noticed just how dirty and stained the comforter and blanket on the bed were. It was pretty gross. Not wanting to have to get dressed and go back to deal with Chola, we took it off and slept with only a top sheet. The other downside was the wifi. I’ve never had such issues connecting/staying connected to a hotel wifi in my life - not even in the Caribbean. Summary: Would we stay here again? Yes. An indifferent employee, spotty wifi and dirty bedding aren’t dealbreakers. We had such a pleasant check-in experience, wonderful sleep and great breakfast. We now know to check the bedding right away.
Séjour de 1 nuit en mai 2024
Réponse de GM le 7 mai 2024
Thank you for taking the time to write a review. We appreciate your comments and regret to hear that you were disappointed with the value of our Hotel Services. We aim to provide all of our valued Guests with a high-quality experience, and we hope to see you again in the near future.

8/10 Bien

Grace E, Durham

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Helpful staff.
Séjour de 2 nuits en avril 2024

8/10 Bien

Stephan

Séjour de 2 nuits en avril 2024
Réponse de GM le 23 mai 2024
Thank you for your recent stay with us and the feedback. Hope to see you again soon!! :)

2/10 Horrible

oscar

Séjour de 3 nuits en avril 2024
Réponse de GM le 26 mai 2024
Thank you for taking the time to write a review. You have clearly left out many details on your stay. You smoked in the room over your 3 night stay, we have clear evidence and we tried to post a smoking charge and your credit card was declined. We are not surprised by reviewing your address and to see that you are a local from Syracuse. Please note we have been in touch with Choice Hotels, Expedia and the surrounding Hotels. We will cancel any future reservations on demand. We wish you well and good luck.

6/10 Satisfaisant

Peter, Puslinch

Séjour de 1 nuit en mars 2024
Réponse de FD le 19 mai 2024
Thank you for your recent stay with us and the feedback. Hope to see you again soon!! :)

10/10 Excellent

Janet

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Received a free bottle of wine ! Super fast check in.
Séjour de 1 nuit en avril 2024
Réponse de GM le 29 avr. 2024
On behalf of the entire team here, we would like to say a big THANK YOU for your uplifting review of your stay with us! We work hard each day to provide each guest we meet with excellent service and a comfortable, relaxing stay and it is encouraging to read that we accomplished that goal for you! :) We hope to see you the next time you are in Syracuse!

10/10 Excellent

Larry, Massena

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tullys restaurant right across the street. Very convenient
Séjour de 1 nuit en avril 2024
Réponse de GM le 27 avr. 2024
We are glad you found your stay to be excellent while you were with us. As you and many of our guests comment, the location can't be beaten. We are often told that being so close to the NYS Thruway, I81 Interstate and the Syracuse downtown area are reasons many of our guests stay with us. Thank you again and we look forward to seeing you again.

10/10 Excellent

Carol

Easy check in after continued stay.
Séjour de 2 nuits en avril 2024
Réponse de Viraj le 27 avr. 2024
Thank you so much for your feedback! We're happy you enjoyed your time at our hotel. We look forward having the opportunity to host you again!

10/10 Excellent

Angel

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff is good and the property was clean and safe
Séjour de 3 nuits en mars 2024
Réponse de GM le 25 avr. 2024
We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. Our team works very hard to ensure our guests have an exceptional stay and we are glad that this was what you experienced. Thank you for sharing your thoughts and we hope to have the opportunity to serve you again!

6/10 Satisfaisant

Karen

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
The bed linens and mattress covers on both beds had stains, the toilet seat didn’t fit, the drain plug didn’t work in the bath tub and the carpet was stained . Not a very good variety for hot breakfast.
Séjour de 1 nuit en avril 2024
Réponse de GM le 21 avr. 2024
Thank you for taking the time to write a review. We appreciate your comments and regret to hear that you were disappointed with the value of our Hotel Services. We aim to provide all of our valued Guests with a high-quality experience, and we hope to see you again in the near future.

6/10 Satisfaisant

Douglas

Séjour de 1 nuit en avril 2024
Réponse de GM le 10 mai 2024
Thank you for your recent stay with us and the feedback. Hope to see you again soon!! :)

10/10 Excellent

William

Les points forts : Propreté et personnel et service
Excellent stay and staff was great!
Séjour de 1 nuit en avril 2024
Réponse de GM le 19 avr. 2024
Thank you for your recent stay with us and the feedback. We will certainly share with the team. Hope to see you again soon!! :)

4/10 Médiocre

Devika

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté, personnel et service, équipements
I booked a room here on somewhat short notice--I had canceled a solar eclipse trip due to predicted bad weather and wanted to try somewhere else in the zone of totality that was a driveable distance from home. The price for the room was exorbitant -- 3x or more what a usual rate would be. I understood that there was high demand due to the eclipse, so I was willing to pay. However, the hotel did not meet standards. Housekeeping did not clean our room on either day that we were there, even though we left the sign on our door indicating when they could come. The bathroom was cramped, and the sink was not in the bathroom. Sheets and towels had stains. Hallways smelled musty. The breakfast was pretty good, although they ran out of coffee on our first day. Front desk staff was friendly and polite. But paying luxury hotel prices for a less than mediocre stay at a place off the highway outside Syracuse? Terrible. We ended up leaving early to drive home in crazy traffic rather than staying for the third night that I had paid for.
Séjour de 3 nuits en avril 2024
Réponse de GM le 19 avr. 2024
Thank you for taking the time to write a review. We appreciate your comments and regret to hear that you were disappointed with the value of our Hotel Services. We aim to provide all of our valued Guests with a high-quality experience, and we hope to see you again in the near future.