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Avis sur Leonardo Hotel Liverpool

4 out of 5
Leonardo Hotel Liverpool
No. 31 Keel Wharf, Liverpool, England

Avis

8,4

Très bien

Note des voyageurs de 10 (Excellent), d’après 640 avis sur 1294." "
Note des voyageurs de 8 (Bien), d’après 384 avis sur 1294." "
Note des voyageurs de 6 (Satisfaisant), d’après 157 avis sur 1294." "
Note des voyageurs de 4 (Médiocre), d’après 76 avis sur 1294." "
Note des voyageurs de 2 (Horrible), d’après 37 avis sur 1294." "

8,4/10

Propreté

8,8/10

Personnel et service

8,2/10

Équipements

8,2/10

Infrastructures et conditions de l’hébergement

8,2/10

Écoresponsabilité

Avis

10/10 Excellent

Didier

Séjour de 5 nuits en décembre 2023
Réponse de The Leonardo Hotel Liverpool le 10 janv. 2024
Thank you for staying with us at The Leonardo Hotel Liverpool, we appreciate your feedback!

8/10 Bien

Maya-Anaïs

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Nous avons eu une grande chambre avec une belle vue, les photos ne sont pas mensongères! Pratique pour visiter ce coin de Liverpool (qui de toute manière n'est pas très grande). L'accueil était ok, les équipements aussi. Ce n'est pas le meilleur hôtel de ma vie, mais il y a un bon rapport qualité-prix pour Liverpool. (Attention, l'hôtel ne prend pas les espèces contrairement à ce qui est indiqué.)
Séjour de 1 nuit en août 2022
Réponse de Hannah - Assistant Front Office Manager le 20 sept. 2022
Good evening Maya-Anais,Thank you for choosing JI Liverpool for your recent stay and for providing feedback. We hope to welcome you back soon. Kind Regards Hannah - Assistant Front Office Manager

8/10 Bien

Ghislaine

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Très bien situé, à proximité des lieux touristiques, des restaurants. Chambre propre
Séjour de 3 nuits en juillet 2022
Réponse de Hannah - Assistant Front Office Manager le 8 août 2022
Good evening Ghislaine, Thank you for your lovely review. I'm glad you had enjoyed your stay. We look forward to welcoming you back in future. Kind regards,

10/10 Excellent

Jeannine

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good location for visiting nearby museums. And walked to the Mannanon ferry ticket office. Open only while ferry is loading.
Séjour de 2 nuits en mai 2024

8/10 Bien

brendon

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
great servcie and helpful
Séjour de 1 nuit en mai 2024

10/10 Excellent

Alan

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excelente ubicación en Royal Albert Dock así como un excelente trato del personal de recepción , muy amables y atentos.
Séjour de 2 nuits en mai 2024

8/10 Bien

Sharon

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024

10/10 Excellent

Paul, Staffordshire

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024

8/10 Bien

Mrs Angela

Voyage en famille
Les points forts : Propreté et personnel et service
No parking at hotel but parking nearby which was not well sign posted but secure and reasonably priced multistorey car park
Séjour de 2 nuits en mai 2024

8/10 Bien

Victoria

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Great location for a family trip, receptionist was brilliant and checked us in when we arrived to drop off our bags ar 11am which was a bonus. Everything very clean, only negative was the rooms were very basic, bathrooms in particular were similar to a more budget chain. But for what we wanted it was great
Séjour de 1 nuit en mai 2024

8/10 Bien

Peter

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Great location. Easy access to city centre and Albert Dock.
Séjour de 3 nuits en mai 2024

8/10 Bien

Robyn

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024

10/10 Excellent

Mathew

Séjour de 1 nuit en avril 2024

10/10 Excellent

Catherine

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Great place to stay walking distance to most areas
Séjour de 1 nuit en avril 2024

8/10 Bien

Martin

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hotel is adequate. Rooms average
Séjour de 2 nuits en avril 2024

10/10 Excellent

david

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
the excellent staff. nothing i didntlike
Séjour de 3 nuits en avril 2024

6/10 Satisfaisant

Annette

Voyage en famille
Les points forts : Propreté
It was ludicrously expensive for what felt basically like a premier inn. However, it was in a very convenient position.
Séjour de 1 nuit en avril 2024

10/10 Excellent

Daniel

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
LOVE: Location, friendliness of staff, soundproofing (considering there was a storm outside, you couldn't hear a thing!) and the bonus of a sizeable discount on Kings Dock car park! LOATHE: If I had to nitpick; Bathroom was a little worn out. Aside from that, and especially for the price this weekend - absolutely brilliant!
Séjour de 2 nuits en avril 2024
Réponse de The Leonardo Hotel Liverpool le 14 avr. 2024
Hi Daniel,Thank you for taking the time to submit us a review, we hope to welcome you back soon! Kind Regards

6/10 Satisfaisant

Jennifer

Séjour de 1 nuit en avril 2024
Réponse de The Leonardo Hotel Liverpool le 14 avr. 2024
Hi Jennifer,Thank you for taking the time to submit us a review, we hope to welcome you back soon! Kind Regards

8/10 Bien

Nicholas

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property is perfect for the Albert Docks area, and the staff are lovely and friendly.
Séjour de 3 nuits en mars 2024
Réponse de The Leonardo Hotel Liverpool le 9 avr. 2024
Good Evening Nicholas,Thank you for taking the time to leave us a review!I'm glad to hear you enjoyed the location of the hotel and that the staff were all friendly. We hope to welcome you back soon. Many Thanks

6/10 Satisfaisant

Carl

Voyage en famille avec de jeunes enfants
Les points forts : Infrastructures et conditions de l’hébergement
Have stayed at the Leonardo Liverpool multiple times and have had a great stay. I’m sad to say that we were left disappointed this time. The price of breakfast has been raised, which is fine, however the choice of items and standard of the food was very disappointing. Less choice of hot food, undercooked items and food serving dishes left empty for long periods. Definitely not worth the £31 price tag.
Séjour de 1 nuit en avril 2024
Réponse de The Leonardo Hotel Liverpool le 14 avr. 2024
Hi Carl,Thank you for taking the time to submit us a review, we hope to welcome you back soon! Kind Regards

10/10 Excellent

Michael

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Early check-in was good jack was a pleasant young man
Séjour de 4 nuits en mars 2024
Réponse de The Leonardo Hotel Liverpool le 2 avr. 2024
Hi Michael,Thank you for leaving us a 5/5 review!We trust you had an enjoyable stay with us and everything met the Leonardo standards.I'm pleased to see Jack made a great first impression and gave of great customer service, we've passed this feedback onto the Front Office Manager who will be sure to pass on this feedback to Jack.Many Thanks

10/10 Excellent

LAI MAN

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Convince and nice hotel
Séjour de 1 nuit en mars 2024
Réponse de The Leonardo Hotel Liverpool le 31 mars 2024
Thanks for the 5/5 review

8/10 Bien

Louise

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice light, bright and cheerful hotel. Breakfast was delicious and offered a great and vast choice. Was a bit disappointed at the limited menu though in the lunch/evening restaurant, although the chicken burger was tasty! Had expected the restaurant to be a bit more 'intimate' and cosy but I guess that's one of the things about being one of a chain of establishments; they tend to be a bit impersonal. IMO the best thing was the location of the hotel. Absolutely perfect, Dockside, easy walking distance of the Mersey, museums, shops, railway station and plenty of great eateries. And I could almost reach out of the room window and touch the Liverpool Wheel!
Séjour de 3 nuits en mars 2024
Réponse de The Leonardo Hotel Liverpool le 14 avr. 2024
Hi Louise, Thank you for taking the time to submit us a review, we hope to welcome you back soon! Kind Regards

10/10 Excellent

Carter

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great location- wonderful room.
Séjour de 2 nuits en mars 2024
Réponse de The Leonardo Hotel Liverpool le 26 mars 2024
Dear Carter,Thank you for leaving us a review after your recent stay!Thanks for the 5/5 rating, we hope to welcome you back soon.

6/10 Satisfaisant

Mark

Voyage en famille
Les points forts : Propreté
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
The location is excellent for the Arena, the bar staff and the room service team were helpful and friendly. The room was seriously dated and nowhere near 4 star (no extractor fan, fridge, fronts to wardrobe, pillows, space…). One morning the water was tepid as the boiler had broken. The reception staff were varied with one bordering on just rude. The breakfast was ok but the ketchup and was so low budget I thought I had put strawberry sauce on my plate and the beans translucent.
Séjour de 3 nuits en mars 2024
Réponse de The Leonardo Hotel Liverpool le 14 avr. 2024
Hi Mark, Thank you for taking the time to submit us a review, we hope to welcome you back soon! Kind Regards

4/10 Médiocre

Joanna

Voyage en famille
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
The staff were very friendly but the hotel seemed tired. We stayed here in 2019 and it seems to have gone down hill since then. The bathrooms are tired, we had a cracked sink and rust around the edges of the mirror. The paint was dirty and it didn’t feel very clean. There was no hot water in any of the 3 rooms I’d booked on Saturday morning, and when I mentioned to Reception the reply was it was because everyone was using hot water at that time and it was the same for everyone, but there should be hot water now (1pm).. and cold water is good for your hair! I would usually expect guaranteed hot water any time of day in a hotel?!? No apology or offer of compensation, so it seemed like this wasn’t a one-off issue, but quite normal.. The bed was comfy and the breakfast was good. It was a convenient location for the Arena, but it was £10 more per night than the Premier Inn 2 mins walk away, so I think next time I’ll book that as my daughter stayed there this weekend and had lots of hot water and a great bathroom (and powerful shower - she said her hair had never felt so clean haha) as well as everything else.
Séjour de 2 nuits en mars 2024
Réponse de The Leonardo Hotel Liverpool le 21 mars 2024
Dear Joanna,Thank you for leaving us a review after your recent stay.I'm sorry to hear that your recent stay was not up to our usual standards, at Leonardo hotel we thrive on guest satisfaction and aim to have high standards across the board.I've passed this review onto the relevant departments to ensure we can prevent issues like his happening again.

8/10 Bien

Dian

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de The Leonardo Hotel Liverpool le 21 mars 2024
Thank you for leaving us a review upon your recent stay with us, we hope to welcome you back soon!

6/10 Satisfaisant

Seema

Voyage en couple
Les points forts : Propreté et personnel et service
Great location, good parking, clean hotel, rooms very dated, bathroom also super dated, would not rate it as 4 star.
Séjour de 1 nuit en mars 2024
Réponse de The Leonardo Hotel Liverpool le 11 mars 2024
Dear Seema,Thanks for taking the time to leave us a review upon a recent stay with us.I happy to see you enjoyed the hotel central location and the hotels cleanliness.We hope to welcome you back soonThanks

8/10 Bien

Dipti

Séjour de 2 nuits en février 2024
Réponse de The Leonardo Hotel Liverpool le 21 mars 2024
Thank you for leaving us a review upon your recent stay with us, we hope to welcome you back soon!

4/10 Médiocre

Nicola

Voyage en couple
Les points faibles : Infrastructures et conditions de l’hébergement
Staff were welcoming. The room was not great at all, next to the bed there was a large stain on the carpet that was very questionable, shelf missing in bathroom. Upon checking in at 3pm there was groups of people in close rooms making lots of noise getting ready for a night out, which I do not have an issue with at all however better room could have been selected for a couple. We asked to move rooms because of this and the room was much better however I wouldn’t have rated it as a 4 star hotel. Would not recommend for a couple staying the night in Liverpool
Séjour de 1 nuit en février 2024
Réponse de The Leonardo Hotel Liverpool le 27 févr. 2024
Dear Nicola,Thank you for submitting a review upon your recent stay.I'm sorry to hear the usual Leonardo standards were not met in your first room this will be addressed with our accommodations manager to prevent further events happening like this.I'm happy to hear your second room was much better and the reception team were welcoming this has been passed onto the Front Office Manager who can share with their team.We look forward to welcoming you back soon!

10/10 Excellent

Paul

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Parking is nearby. Check-in was very easy. Staff friendly and helpful. Enjoyed the breakfast and overnight stay. Would definitely book again.
Séjour de 1 nuit en février 2024
Réponse de The Leonardo Hotel Liverpool le 24 févr. 2024
Hi Paul,Thank you for choosing to stay with us at The Leonardo Hotel Liverpool! We really appreciate you're feedback and look forward to welcoming you back with us soon.Best Regards,

10/10 Excellent

Hilary

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lovely stay, great location.
Séjour de 1 nuit en février 2024
Réponse de The Leonardo Hotel Liverpool le 24 févr. 2024
Dear Hilary,Thank you for choosing to stay with us at The Leonardo Hotel Liverpool! We really appreciate you're feedback and look forward to welcoming you back with us soon.Best Regards,

8/10 Bien

Christine

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de The Leonardo Hotel Liverpool le 24 févr. 2024
Dear Christine,Thank you for choosing to stay with us at The Leonardo Hotel Liverpool! We really appreciate you're feedback and look forward to welcoming you back with us soon.Best Regards,

10/10 Excellent

Thomas

Les points forts : Propreté
Séjour de 3 nuits en février 2024
Réponse de The Leonardo Hotel Liverpool le 24 févr. 2024
Dear Thomas,Thank you for choosing to stay with us at The Leonardo Hotel Liverpool! We really appreciate you're feedback and look forward to welcoming you back with us soon.Best Regards,

10/10 Excellent

Erin

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Had a great time. Thank you
Séjour de 2 nuits en février 2024
Réponse de The Leonardo Hotel Liverpool le 24 févr. 2024
Hi Erin,Thank you for choosing to stay with us at The Leonardo Hotel Liverpool! We really appreciate you're feedback and look forward to welcoming you back with us soon.Best Regards,

8/10 Bien

Michael

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de The Leonardo Hotel Liverpool le 24 févr. 2024
Dear Michael,Thank you for choosing to stay with us at The Leonardo Hotel Liverpool! We really appreciate you're feedback and look forward to welcoming you back with us soon.Best Regards,

10/10 Excellent

Rachel

Séjour de 1 nuit en février 2024
Réponse de The Leonardo Hotel Liverpool le 21 mars 2024
Thank you for leaving us a review upon your recent stay with us, we hope to welcome you back soon!

8/10 Bien

Clare

Séjour de 1 nuit en février 2024
Réponse de The Leonardo Hotel Liverpool le 24 févr. 2024
Dear Clare,Thank you for choosing to stay with us at The Leonardo Hotel Liverpool! We really appreciate you're feedback and look forward to welcoming you back with us soon.Best Regards,

10/10 Excellent

Gary

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great location, friendly staff, good rooms
We had two rooms for a night & the location of the hotel is perfect right on Albert Docks & our room had a view for the Liver building & Albert Docks. The staff were friendly & efficient, the hotel & rooms very pleasant, will definitely be back
Séjour de 1 nuit en février 2024
Réponse de The Leonardo Hotel Liverpool le 15 févr. 2024
Thanks for submitting a review.

8/10 Bien

Katrina

Voyage en famille
Warm and clean close to Albert Dock
Séjour de 1 nuit en février 2024
Réponse de The Leonardo Hotel Liverpool le 15 févr. 2024
Thanks for submitting a review.

8/10 Bien

Iorwerth

Séjour de 1 nuit en février 2024
Réponse de The Leonardo Hotel Liverpool le 15 févr. 2024
Thanks for submitting a review.

10/10 Excellent

Laura

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de The Leonardo Hotel Liverpool le 15 févr. 2024
Thanks for submitting a review.

10/10 Excellent

Voyageur vérifié

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de The Leonardo Hotel Liverpool le 12 févr. 2024
Thanks for leaving us a review

10/10 Excellent

Robin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en janvier 2024
Réponse de The Leonardo Hotel Liverpool le 10 févr. 2024
Thank you for taking the time to leave us a review, we appreciate the feedback!

10/10 Excellent

Amanda

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff were amazing, couldn’t do more to help, room clean and bright. It’s a shame the there was not parking at the hotel It was only 5 mins away though. £12 a day parking and £12.50 /£14.50 breakfast I thought one or the other could’ve been included. But I would definitely recommend staying as it was a great location.
Séjour de 2 nuits en février 2024
Réponse de The Leonardo Hotel Liverpool le 10 févr. 2024
Thank you for taking the time to leave us a review, we appreciate the feedback!

10/10 Excellent

Karen

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 2 nuits en février 2024
Réponse de The Leonardo Hotel Liverpool le 10 févr. 2024
Thank you for taking the time to leave us a review, we appreciate the feedback!

10/10 Excellent

Ana Maria

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en janvier 2024
Réponse de The Leonardo Hotel Liverpool le 10 févr. 2024
Thank you for taking the time to leave us a review, we appreciate the feedback!

10/10 Excellent

Cathriona

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de The Leonardo Hotel Liverpool le 10 févr. 2024
Thank you for taking the time to leave us a review, we appreciate the feedback!

2/10 Horrible

John

Séjour de 2 nuits en janvier 2024
Réponse de The Leonardo Hotel Liverpool le 10 févr. 2024
Thank you for taking the time to leave us a review, we appreciate the feedback!