Avis
9,2
Merveilleux
9,6/10
Propreté
9,6/10
Personnel et service
8,8/10
Équipements
9,4/10
Infrastructures et conditions de l’hébergement
9,2/10
Écoresponsabilité
Avis
10 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mai 2024
Réponse de Luís Soares | Front Office Manager le 12 mai 2024
Dear Vincent,Thank you very much for such a great review of your recent stay at Independente Bica.We are very happy to know that you have enjoyed your time with us.Kind regards,
10/10 Excellent
Raoudha
4 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Raoudha
Séjour de 6 nuits en avril 2024
Réponse de Luís Soares | Front Office Manager le 6 mai 2024
Dear Raoudha,Thank you for such a wonderful review of your recent stay at Independente Bica!See you soon!Kindly,
10/10 Excellent
Michèle
30 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Michèle
Séjour de 3 nuits en avril 2024
Réponse de Ana Santos | Front Office Supervisor le 30 avr. 2024
Dear Michèle,Thank you so much for your wonderful review of your stay at Independente Bica.We will be here waiting for your next visit.Muito obrigada!
10/10 Excellent
Quoc Dung
Voyage en famille
12 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Quoc Dung
Séjour de 6 nuits en avril 2024
Réponse de Ana Santos | Front Office Supervisor le 13 avr. 2024
Olá Quoc Dung,Thank you very much for your kind review! We're delighted to hear that you enjoyed the quality of our menu, with an emphasis on freshness and flavor.We take great pride in sourcing the finest ingredients to ensure a memorable dining experience for our guests.Furthermore, it's wonderful to know that our staff's friendliness made a positive impact on your visit. Providing exceptional service with a warm and welcoming attitude is at the core of what we do, and we're thrilled that it resonated with you.We look forward to welcoming you back again soon.Obrigada!
10/10 Excellent
Luis
7 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Luis
Séjour de 5 nuits en mars 2024
Réponse de Luís Soares | Front Office Manager le 8 mars 2024
Dear Luis,We are very happy to know that you fully enjoyed your recent stay at Independente Bica.Looking forward to welcoming you back.Kindly,
2/10 Horrible
Marc
23 nov. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Marc
Séjour de 3 nuits en novembre 2023
Réponse de Luís Soares | Front Office Manager le 4 déc. 2023
Dear Marc,It is so odd to read such a review, especially when I personally asked you several times during your stay if everything was going well and you always answered in a positive way. You never mentioned anything about the water or coffee, even at breakfast time, when you thought it was included in your reservation but you have reserved in a room only basis.The housekeeper entered your room at 7 pm to perform the Turndown service and after that, you placed the Do Not Disturb sign on the door for the rest of your stay.As per DND procedure, nobody is allowed to enter the room besides the guests.We are open-minded and guest-focused at Independente Bica, caring for each other and always pleasant to anyone who reaches or visits us. We try our best to accommodate our guest's needs, even for the ones that arrive very early as a family with teenagers like you were, demanding for an early check-in way before the 3 pm check-in time.If you decide to visit Lisbon again, WE at Independente Bica will be happy to welcome you again.Best regards,
10/10 Excellent
Aida
20 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Aida
Séjour de 5 nuits en mai 2024
Réponse de Luís Soares | Front Office Manager le 21 mai 2024
Dear Aida,Thank you very much for your wonderful review of your recent stay with us.We loved having you here with us.Muito obrigado!
10/10 Excellent
Barbara
Voyage en famille
14 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Barbara
Séjour de 2 nuits en mai 2024
Réponse de Luís Soares | Front Office Manager le 14 mai 2024
Dear Barbara,Thank you so so much for this lovely and detailed review of your recent stay at Independente Bica!We loved having you here with us :)Unfortunately or fortunately, we are located in Lisbon's city centre, which means red zone for parking. You were very unlucky to have a ticket in a 15 minute stop spam...We will be more than happy to welcoming you once again at our property!Kind regards,
10/10 Excellent
Christine
5 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Christine
Séjour de 4 nuits en avril 2024
Réponse de Luís Soares | Front Office Manager le 7 mai 2024
Dear Eduardo,Thank you for such a wonderful review of your recent stay at Independente Bica!See you soon!Kindly,
10/10 Excellent
Rachel
28 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Rachel
Séjour de 3 nuits en avril 2024
Réponse de Luís Soares | Front Office Manager le 29 avr. 2024
Dear Rachel,Thank you so much for your wonderful review of your stay at Independente Bica.We will be here waiting for your next visit.Muito obrigado!
10/10 Excellent
Eva
Voyage en groupe
26 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Eva
Séjour de 3 nuits en avril 2024
Réponse de Luís Soares | Front Office Manager le 29 avr. 2024
Dear Eva,Thank you so much for your wonderful review of your days in Independente Bica.We loved having you here with us.Our team members are waiting for your next visit!Muito obrigado!
10/10 Excellent
Melanie
Voyage en couple
20 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Melanie
Séjour de 1 nuit en avril 2024
Réponse de Luís Soares | Front Office Manager le 21 avr. 2024
Dear Melanie,MUITO OBRIGADO for such kind words!No words can describe how our team members feel to have guests like you!See you soon!
10/10 Excellent
Wei Hao
Voyage en couple
11 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Wei Hao
Séjour de 4 nuits en mars 2024
Réponse de Luís Soares | Front Office Manager le 11 avr. 2024
Dear Wei,Thank you for your review of Independente Bica.We are sorry for the small issue regarding the hot water, as it is solved right now.We will be here waiting for your next visit!
8/10 Bien
Angela
7 avr. 2024
Angela
Séjour de 4 nuits en mars 2024
Réponse de Luís Soares | Front Office Manager le 29 avr. 2024
Dear Angela,Thank you so much for your great review of your days in Independente Bica.Muito obrigado!
2/10 Horrible
ibrahim
5 avr. 2024
ibrahim
Séjour de 2 nuits en avril 2024
Réponse de Luís Soares | Front Office Manager le 29 avr. 2024
Dear Ibrahim, You should be ashamed of scoring us 1 out of 5 when you sweared and offended our team members.Please note that you will be reported by your misbehaving.
10/10 Excellent
Brenda, Montreal
Voyage en couple
3 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Brenda
Séjour de 2 nuits en mars 2024
Réponse de Luís Soares | Front Office Manager le 4 avr. 2024
Dear Brenda,Thank you very much for such a beautiful review of your recent stay at Independente Bica.Thank you for pointing out our almost perfect room sound isolation, for a good night of sleep, even being in Lisbon City Centre.We loved having you here.Hope to see you again in a near future.Best regards,
2/10 Horrible
Sarah Jane
Voyage en couple
30 mars 2024
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Sarah Jane
Séjour de 4 nuits en mars 2024
Réponse de Luís Soares | Front Office Manager le 16 avr. 2024
Dear Sarah,Our guests are never on their own, as we have team members 24 hours, 7 days a week, 365 days per year.Our guests do not need to wait that long (at best) to tell us that they are enjoying their breakfast when our team is present during breakfast time or any time of the day at our Bica-San Restaurant.All rooms are equipped with coffee, water, tea and plenty of sugar. Inside the bathroom you can find shoe mit, vanity kit, shampoo, shower gel, conditioner, body lotion, hand soup and much more.We have an hostel in Lisbon, up in Príncipe Real.And last but not least, our reception is not near the kitchen, as we have our bar in between.We are here, every day of the year, to give some sense of reality to this kind of reviews.Obrigado!
4/10 Médiocre
Varughese
30 mars 2024
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Varughese
Séjour de 1 nuit en mars 2024
Réponse de Luís Soares | Front Office Manager le 19 avr. 2024
Dear John,Thank you for your review.I would love to know more about your stay, as we had a negative score without any reasons pointed out.
10/10 Excellent
Mabel
Voyage en couple
25 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Mabel
Séjour de 4 nuits en mars 2024
Réponse de Luís Soares | Front Office Manager le 26 mars 2024
Dear Mabel,Thank you for taking some of your time to do such a great review of your recent stay at Independente Bica.We are very happy to know that we were a great part of your trip to Lisbon and you will recommend us! Looking forward to welcome you soon again.Kindly,
10/10 Excellent
Juliana
22 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Juliana
Séjour de 2 nuits en mars 2024
Réponse de Luís Soares | Front Office Manager le 23 mars 2024
Dear Juliana,Thank you so much for your wonderful review of your recent stay at Independente Bica!We are very happy to know that you have loved our concept!Kindly,
10/10 Excellent
Shelby, Surrrey
Voyage en couple
21 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Shelby
Séjour de 1 nuit en mars 2024
Réponse de Luís Soares | Front Office Manager le 22 mars 2024
Dear Shelby,Thank you so much for your lovely review of your recent stay with us.As we are in Lisbon City Centre, is quite difficult to have complete silence, but our rooms are all equipped with double glazed windows and we provide earplugs inroom for the most sensitive guests.Muito obrigado!
10/10 Excellent
Emerose
Voyage en famille
16 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Emerose
Séjour de 6 nuits en mars 2024
Réponse de Luís Soares | Front Office Manager le 17 mars 2024
Dear Emerose,Thank you for choosing Independente Bica for your Lisbon journey.Best regards,
10/10 Excellent
Xiaoning
Voyage en famille
10 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Xiaoning
Séjour de 2 nuits en mars 2024
10/10 Excellent
Tiffany
Voyage en groupe
9 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Tiffany
Séjour de 4 nuits en février 2024
Réponse de Luís Soares | Front Office Manager le 9 mars 2024
Dear Tiffany,Thank you so much for your great review of Independente Bica.We are very happy to know that you extremely enjoyed your time with us, having the best meal of your trip at our restaurant!Our team works hard to have reviews like this one!Kindly,
10/10 Excellent
Bettina, Ottobrunn
Voyage en couple
8 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bettina
Séjour de 4 nuits en février 2024
Réponse de Luís Soares | Front Office Manager le 9 mars 2024
Dear Bettina,Thank you very much for your wonderful review of your recent stay with us.Kindly,
10/10 Excellent
Alicia
Voyage en famille
20 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Alicia
Séjour de 2 nuits en février 2024
Réponse de Luís Soares | Front Office Manager le 20 févr. 2024
Dear Alicia,Thank you so much for your wonderful review of your recent stay at Independente Bica.Our superstar Nicole is super happy for such a mention!Thank you!!!Kindly,
10/10 Excellent
Mattias
11 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Mattias
Séjour de 2 nuits en février 2024
Réponse de Luís Soares | Front Office Manager le 11 févr. 2024
Dear Matthias,Thank you very much for your great review of your recent stay at Independente Bica.Hope to see you soon!Best regards,
10/10 Excellent
Anja, Tirschenreuth
Voyage en groupe
10 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Anja
Séjour de 4 nuits en février 2024
Réponse de Luís Soares | Front Office Manager le 11 févr. 2024
Dear Anja,Thank you so much for your wonderful review of your recent stay at Independente Bica.These reviews are the ones that makes us work even harder everyday to give our guests the best stay possible in Lisbon!Looking forward to welcome you once again.Kindly,
10/10 Excellent
Amy
Voyage en famille avec de jeunes enfants
26 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amy
Séjour de 4 nuits en janvier 2024
Réponse de Ana Santos | Front Office Supervisor le 26 janv. 2024
Olá Amy,Thank you for taking the time to review your recent stay at Independente Bica.We are happy to know that you enjoyed your stay with us. We are looking forward to welcoming you back.Kindly,
10/10 Excellent
Osamu
Voyage en famille
16 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Osamu
Séjour de 7 nuits en janvier 2024
Réponse de Ana Santos | Front Office Supervisor le 17 janv. 2024
Dear Osamu,Thank you for your fabulous review of your recent stay with us!Our staff is our most important asset and we are very proud to read such comments regarding them.We are happy that our location was perfect for you to discover Lisbon!We are looking forward to your next visit.Muito obrigada!
10/10 Excellent
Kira
3 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Vender meget gerne tilbage!
Kira
Séjour de 4 nuits en décembre 2023
Réponse de Ana Santos | Front Office Supervisor le 8 janv. 2024
Dear Kira,Thank you very much for your kind words describing your stay at Independente Bica.We take pride in the hospitality we deliver and making wonderful memories with those who visit us, it is a feeling of mission accomplished.We are looking forward to welcome you again!Kindly,
8/10 Bien
Roberto
Voyage en couple
1 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Roberto
Séjour de 4 nuits en décembre 2023
Réponse de Ana Santos | Front Office Supervisor le 3 janv. 2024
Olá Roberto,Thank you for taking the time to review your recent stay at Independente Bica.We are happy to know that you enjoyed your stay with us. We are looking forward to welcoming you back.Kindly,
10/10 Excellent
Alex
Voyage en famille
31 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Alex
Séjour de 3 nuits en décembre 2023
Réponse de Ana Santos | Front Office Supervisor le 31 déc. 2023
Dear Alex,It was a real pleasure to host you at Independente Bica.I hope you enjoyed your time here with us. We are looking forward to welcoming you back soon.Kindly,
8/10 Bien
Barbara
20 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Barbara
Séjour de 3 nuits en décembre 2023
Réponse de Luís Soares | Front Office Manager le 20 déc. 2023
Dear Barbara,Thank you for your review of your stay.I am very sad to read your review description, as she was the same woman that helped during all your Check-In process: called your previous Hotel and Taxi Company regarding your lost credit card, helped with all your bags and explained you all the information inroom, helping you as well to search for a TV movies channel. I felt you very upset during your whole stay with us, in each point of contact with you and also with our staff members. Hope that your stay in our lovely hotel had a positive impact in your Lisbon stay.Kindly.
10/10 Excellent
Lun
Voyage en famille avec de jeunes enfants
18 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lun
Réponse de Luís Soares | Front Office Manager le 19 déc. 2023
Dear Lun,Thank you for taking some of your time to review your recent stay at Independente Bica.We are happy to know that you really enjoyed your stay with us. Hope that you and your daughter enjoyed the room upgrade .Looking forward to welcome you back.Kindly,
8/10 Bien
Hunter
12 déc. 2023
Hunter
Séjour de 3 nuits en décembre 2023
Réponse de Luís Soares | Front Office Manager le 13 déc. 2023
Dear Hunter,It was a real pleasure to host you at Independente Bica.Hope you enjoyed your time here with us. Looking forward to welcome you back soon.Best regards.
10/10 Excellent
Voyageur vérifié
Voyage en famille
8 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 4 nuits en décembre 2023
Réponse de Luís Soares | Front Office Manager le 10 déc. 2023
Dear Sean,Thank you very much for your kind words describing your stay at Independente Bica.We take pride in the hospitality we deliver and making wonderful memories on those who visit us, it is a feeling of mission accomplished.Looking forward to welcome you again!Kindly.
10/10 Excellent
Kimberley, Miami
5 déc. 2023
Les points forts : Équipements
Kimberley
Séjour de 3 nuits en novembre 2023
Réponse de Luís Soares | Front Office Manager le 5 déc. 2023
Dear Kimberley,Thank you for your amazing review on your recent stay with us.We are very happy that you enjoyed your time with us while in Lisbon. Hope to see you again very soon!Kindly,
10/10 Excellent
Brooke
1 déc. 2023
Brooke
Séjour de 1 nuit en novembre 2023
Réponse de Luís Soares | Front Office Manager le 23 déc. 2023
Dear Brooke,It was a real pleasure to host you at Independente Bica.Hope you enjoyed your time here with us. Looking forward to welcome you back soon.Kindly
8/10 Bien
Luisa
29 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Luisa
Séjour de 4 nuits en novembre 2023
Réponse de Luís Soares | Front Office Manager le 29 nov. 2023
Dear Luisa, Thank you for your review of your recent stay at Independente Bica. We are happy to know that our location was great for your Lisbon Trip and you had a great time with our Team members. We are sad to hear that our room size did not meet your needs, although you enjoyed the cleanliness. Thank you once again. Kind regards,
8/10 Bien
CARLOS E
Voyage en famille
25 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
CARLOS E
Séjour de 1 nuit en novembre 2023
Réponse de Luís Soares | Front Office Manager le 28 nov. 2023
Caro Carlos,Obrigado pela avaliação da sua estadia no Independente Bica.Foi um prazer recebê-los cá!Até uma próxima.Com os melhores cumprimentos,
8/10 Bien
Jake
Voyage en groupe
19 nov. 2023
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Jake
Séjour de 6 nuits en novembre 2023
Réponse de Luís Soares | Front Office Manager le 19 nov. 2023
Dear Jake,Thank you for reviewing your stay at Independente Bica.We are happy to read those beautiful words about our staff and that you have enjoyed our both breakfast options.We took our cleaning measures very seriously and we want to apologize for any inconvenience that we might have caused during your stay. We are working on a better solution to climb for the upper bunk bed. Hope you overall enjoyed your stay.Best regards,Luís SoaresFront Office Manager
10/10 Excellent
Plevisita
Voyage en famille
18 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Plevisita
Séjour de 2 nuits en novembre 2023
Réponse de Luís Soares | Front Office Manager le 19 nov. 2023
Dear Plevisita,Hope you enjoyed your time here at Independente Bica. Looking forward to welcome you back soon.Best regards,Luís SoaresFront Office Manager
8/10 Bien
orlando virginio
17 nov. 2023
orlando virginio
Séjour de 6 nuits en novembre 2023
Réponse de Luís Soares | Front Office Manager le 18 nov. 2023
Caro Orlando,Obrigado pela sua avaliação ao Independente Bica.Ficamos à espera de uma próxima visita.Com os melhores cumprimentos,
10/10 Excellent
Gabriel
Voyage en famille
17 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Gabriel
Séjour de 5 nuits en novembre 2023
Réponse de Luís Soares | Front Office Manager le 18 nov. 2023
Dear Gabriel,Thank you very much for your lovely review.We are very happy to read your review and we want to thank for your lovely words regarding our team!Kind regards,
10/10 Excellent
Rene Galicia
17 nov. 2023
Rene Galicia
Séjour de 1 nuit en novembre 2023
Réponse de Luís Soares | Front Office Manager le 18 nov. 2023
Dear Rene,It was a real pleasure to host you at Independente Bica.Hope you enjoyed your time here with us. Looking forward to welcome you back soon.Best regards,
10/10 Excellent
Paul
Voyage d’affaires
16 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Paul
Séjour de 3 nuits en novembre 2023
Réponse de Luís Soares | Front Office Manager le 17 nov. 2023
Dear Paul,It was a real pleasure to host you at Independente Bica.Glad to know that our staff, room cleanliness and location were a great part of our stay.Looking forward to welcome you back soon.Best regards,
10/10 Excellent
Ben
Voyage en couple
14 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ben
Séjour de 3 nuits en octobre 2023
Réponse de Luís Soares | Front Office Manager le 15 nov. 2023
Dear Ben,Thank you so much for your kind words regarding your recent stay at Independente Bica.We are very pride that you had an incredible journey with us.Kindly,
10/10 Excellent
Anish
14 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Anish
Séjour de 6 nuits en novembre 2023
Réponse de Luís Soares | Front Office Manager le 14 nov. 2023
Dear Anish,It was a real pleasure to host you at Independente Bica.Hope you enjoyed your time here with us. Looking forward to welcome you back soon.Best regards,
8/10 Bien
Marie-Christine
12 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Marie-Christine
Séjour de 4 nuits en novembre 2023
Réponse de Luís Soares | Front Office Manager le 12 nov. 2023
Dear Marie-Christine,Thank you for taking some of your time to review your recent stay at Independente Bica.Best regards,