Avis
9,2
Merveilleux
9,8/10
Propreté
9,2/10
Personnel et service
8,0/10
Équipements
9,4/10
Infrastructures et conditions de l’hébergement
8,4/10
Écoresponsabilité
Avis
1 janv. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en décembre 2018
10/10 Excellent
Paolo
15 sept. 2016
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
hôtel splendide à recommander
Paolo
10/10 Excellent
Winston
Voyage en couple
20 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Winston
Séjour de 2 nuits en mai 2024
10/10 Excellent
Sergei
12 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Sergei
Séjour de 1 nuit en mai 2024
10/10 Excellent
SAM
5 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Enjoy.
SAM
Séjour de 2 nuits en novembre 2023
Réponse de Interlude HR Customer Care Department le 14 févr. 2024
Dear Sam, thank you for the review and for choosing Shalai Resort for your stay in Linguaglossa. We are really pleased that you appreciated our services and the Michelin str restaurant. We hope you'll be our guest again during your next stay in Sicily. Best Regards
2/10 Horrible
David, Miami Shores
Voyage d’affaires
24 févr. 2023
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
David
Séjour de 2 nuits en février 2023
Réponse de Interlude HR Customer Care Department le 6 mars 2023
Dear David, thank you for the time you spent in writing a comment. It’s always important to know our guest’s feedback to improve our service.We would like to explain in detail the facts happened during your stay.According to your booking details you booked a cozy room, that is our entry level room, but despite this, before your arrival, we assigned you a room of higher level, the standard room on the second floor, by making a free upgrade.At your arrival, you didn't appreciate the upgrade, because you wanted a room on the first floor.Therefore, once you entered the room and you saw it, you addressed rudely to the receptionist in charge calling it the "crappy room" because there were no windows. We would like to emphasise that Shalai is located in a nineteenth century building and it has only two floors. Probably, you did not realize that the room is on the second floor and in the room there are the skylights (with VELUX installed) that ensure the right natural lighting and the correct air exchange.The receptionist suggested to change room again and move to the first floor in the Junior Suite for an extra charge usually reserved for our VIP club guests. So any Shalai rooms was good to you.Additionally, we want to point out that the owner Luciano was not rude at all, because you approached and threatened him during the dinner in a pizzeria outside the hotel, invading its personal privacy. While he was having is meal you asked him many times to recharge your electric car at the hotel, asking for a charging station. Despite everything he always replied to you in a polite manner that we were sorry but they have no way to help you with the charging station, since the nearest one is located in a nearby town. When you didn’t like its reply, you threated him saying that you would leave a bad review, and here we are!Last but not least, for what concern the sheets, you didn’t report anything to the reception, in the room we use percale sheets, top sheet in satin line, soft terry towels with excellent grammage, bathrobe and slippers are also provided.For the next time we suggest to choose a hotel near a charging station or with this service included because, there is no hotel that can install a charging station during the night of a guest stay.Best regards
10/10 Excellent
Alana
Voyage en couple
12 oct. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Alana
Séjour de 2 nuits en octobre 2022
Réponse de Interlude HR Customer Care Department le 14 oct. 2022
Dear Alana, thank you for your nice review.We are delighted that your stay has been pleasant and that you had the opportunity to appreciate our location and our one star Michelin restaurant.Your review is gratifying for us and encourages us to do things always with more passion to offer a high quality service.We would like to thank you for choosing Shalai for your holiday in Linguaglossa and we hope that in the future you can be our guest again. Best regards.
10/10 Excellent
Michael
Voyage en famille
13 juil. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Michael
Séjour de 2 nuits en juillet 2022
Réponse de Interlude HR Customer Care Department le 17 août 2022
Dear Michael, thank you for the review and for choosing Shalai Resort for your stay in Linguaglossa. We are really pleased that you appreciated our services. We hope you'll be our guest again during your next stay in Sicily. Best Regards
10/10 Excellent
Hanna
12 juin 2022
Hanna
Séjour de 1 nuit en juin 2022
10/10 Excellent
Daniele
20 févr. 2022
Daniele
Séjour de 3 nuits en décembre 2021
10/10 Excellent
Sandra
20 janv. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Sandra
Séjour de 1 nuit en janvier 2022
10/10 Excellent
Stefania
Voyage en famille
5 juil. 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Ottimo
Stefania
Séjour de 2 nuits en juillet 2021
8/10 Bien
Fabio
5 oct. 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Fabio
Séjour de 1 nuit en octobre 2020
10/10 Excellent
Voyageur vérifié
27 févr. 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 4 nuits en février 2020
Réponse de Interlude HR Customer Care Department le 28 févr. 2020
Dear Guest,
Thank you for choosing Shalai Resort for your stay.
Best Regards from Linguaglossa.
10/10 Excellent
Voyageur vérifié
14 oct. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 4 nuits en octobre 2019
Réponse de Interlude HR Customer Care Department le 17 oct. 2019
Dear Guest,
thank you so much for your review.
We are glad you appreciated Shalai Resort. We hope you will be again our guest, during your next stay in Sicily.
Best Regards.
8/10 Bien
Voyageur vérifié
23 mars 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 1 nuit en mars 2019
8/10 Bien
Voyageur vérifié
3 mai 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 1 nuit en avril 2018
8/10 Bien
thomas, NRW
8 avr. 2017
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Schönes Hotel mit kleinen Einschränkungen
thomas
10/10 Excellent
Voyageur vérifié
25 mai 2015
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
How it should be done.
Voyageur vérifié
10/10 Excellent
Voyageur vérifié
21 sept. 2014
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
10/10 Excellent
Gregg, Phoenix, AZ
23 avr. 2014
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Incredible find!
Gregg
10/10 Excellent
Voyageur vérifié
20 sept. 2013
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
10/10 Excellent
sebastian, stockholm
3 oct. 2011
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Shalai
sebastian
8/10 Bien
Voyageur vérifié
19 mai 2011
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre