4 outdoor pools, open 8:00 AM to 8:00 PM, pool umbrellas
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Avis sur OUTRIGGER Kauaʻi Beach Resort & Spa

4 out of 5
OUTRIGGER Kauaʻi Beach Resort & Spa
4331 Kauai Beach Dr, Lihue, HI

Avis

8,0

Très bien

Note des voyageurs de 10 (Excellent), d’après 444 avis sur 1013." "
Note des voyageurs de 8 (Bien), d’après 268 avis sur 1013." "
Note des voyageurs de 6 (Satisfaisant), d’après 165 avis sur 1013." "
Note des voyageurs de 4 (Médiocre), d’après 85 avis sur 1013." "
Note des voyageurs de 2 (Horrible), d’après 51 avis sur 1013." "

8,4/10

Propreté

8,4/10

Personnel et service

8,0/10

Équipements

7,8/10

Infrastructures et conditions de l’hébergement

8,2/10

Écoresponsabilité

Avis

8/10 Bien

pascal

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Tres bien
Séjour de 1 nuit en janvier 2024
Réponse de Jodi le 17 janv. 2024
Aloha Pascal,Sincere mahalo for taking the time to provide valuable feedback on your recent stay.The reviews are used to address any issues and also to recognize great performance.We look forward to your future stays with us, and mahalo for completing the review. Mahalo Nui Loa,Jodi Omo

10/10 Excellent

Erika

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent séjour
Excellent séjour. Chambre spacieuse, propre et confortable. Personnel serviable et accueillant. Salle de sport complète mais qu’ayant besoin d’une rénovation.
Séjour de 3 nuits en mai 2023
Réponse de Jodi le 25 mai 2023
Aloha Erika,Sincere mahalo for taking the time to provide valuable feedback on your recent stay.The reviews are used to address any issues and also to recognize great performance.We look forward to your future stays with us, and mahalo for completing the review. Me ke Aloha Pumehana, (warmest regards)Jodi Omo

2/10 Horrible

Bernard, Longueuil

Voyage en famille, Voyage en couple
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Très très très mauvais
Séjour de 10 nuits en avril 2023
Réponse de Jodi le 26 avr. 2023
Aloha Bernard,Sincere mahalo for taking the time to provide valuable feedback on your recent stay.The reviews are used to address any issues and also to recognize great performance.We look forward to your future stays with us, and mahalo for completing the review. Me ke Aloha Pumehana, (warmest regards)Jodi Omo

10/10 Excellent

Jonathan

Séjour de 3 nuits en septembre 2022
Réponse de Chris le 9 sept. 2022
Thank you for choosing to stay at the Kauai Beach Resort and Spa. We appreciate you feedback and will let the team know.Mahalo

8/10 Bien

Robert

Séjour de 4 nuits en août 2022

8/10 Bien

Frederic

Voyage en famille
Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en janvier 2022
Réponse de Jodi le 13 janv. 2022
Aloha Frederic, We want to say Mahalo for staying with us. Should travel bring you back to the Garden Isle of Kauai we hope to share our Hawaiian hospitality with you. Mahalo Nui Loa, Jodi Omo

10/10 Excellent

Arthur Ireneusz, Red Deer

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Thank You Kindly for the staff's hospitality and friendliness . My wife and I enjoyed spending our vacation in Kauai .
Séjour de 10 nuits en avril 2024

8/10 Bien

Aaron

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Need to upgrade rooms
Séjour de 5 nuits en mai 2024

8/10 Bien

Robert, Stockton

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Dining options minimal. Plus’s are the beach area, pools, mostly friendly/ helpful staff.
Séjour de 4 nuits en mai 2024
Réponse de Moani le 11 mai 2024
Aloha, thank you for staying with us! We are glad it looks like you enjoyed your stay. We truly apologize if at any point in time you were met with any inconvenience. We hope to welcome you back.Mahalo!

8/10 Bien

Elowyn Abigail

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was a very nice resort to stay at.
Séjour de 5 nuits en avril 2024
Réponse de Moani le 11 mai 2024
Aloha, thank you for staying with us! We are glad it looks like you enjoyed your stay, we hope to welcome you back again!Me ke aloha pumehana(With warm regards)

10/10 Excellent

Carla

Les points forts : Personnel et service
Séjour de 10 nuits en avril 2024
Réponse de Moani le 8 mai 2024
Aloha, thank you for staying with us, your feedback is kindly appreciated. We are glad it looks like you enjoyed your stay & do hope to welcome you back again.Me ke aloha pumehana(With warm regards)

8/10 Bien

Timothy, Phoenix

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Resort was nice, but food very expensive! Beach was not swim friendly. Staff was excellent!!
Séjour de 7 nuits en avril 2024
Réponse de Jodi le 6 mai 2024
Aloha Timothy,Sincere mahalo for taking the time to provide valuable feedback on your recent stay.The reviews are used to address any issues and also to recognize great performance.We look forward to your future stays with us, and mahalo for completing the review. Mahalo Nui Loa, Jodi Omo

6/10 Satisfaisant

estee Lee, Spokane

Voyage en famille
Les points forts : Infrastructures et conditions de l’hébergement
It was limited dining and service was meh. Had to get a pool towel from valet. No room service available. Staff seemed like they were working short handed, which I understand fully. Housekeeping came by when they felt like it per day. It was kind of a boring resort.
Séjour de 4 nuits en mars 2024
Réponse de Jodi le 2 mai 2024
Aloha Estee Lee,Mahalo for taking the time to share your feedback, Estee Lee. We are sorry to hear your stay did not meet up to your expectations. We always strive to provide exceptional hospitality to all of our guests, and we truly apologize for your experience. Mahalo Nui Loa,Jodi Omo

4/10 Médiocre

Christine

Voyage en couple
Les points faibles : Personnel et service et équipements
I am not pleased about having to pay for parking when the parking gate was open the entire time. There was free in and out privileges. Why do we need to pay with the gate was always open. The afternoon employees at the front desk were not pleasant.
Séjour de 4 nuits en avril 2024
Réponse de CS le 2 mai 2024
Aloha,Thank you for choosing to stay with us at the OUTRIGGER Kauai Beach Resort and Spa. We thank you for your feedback. Due to the floods that happened a couple of weeks ago, we had an issue with the gate, and it needed to get serviced. Every guest with a vehicle pays for parking. I'm very sorry that you feel that we took advantage of you. The gates have been fixed and back in operation.Mahalo

10/10 Excellent

Tiffany

Voyage en famille
Les points forts : Infrastructures et conditions de l’hébergement
I had the best time and lovely service!
Séjour de 6 nuits en avril 2024
Réponse de Jodi le 29 avr. 2024
Aloha Tiffany, Sincere mahalo for taking the time to provide valuable feedback on your recent stay.The reviews are used to address any issues and also to recognize great performance.We look forward to your future stays with us, and mahalo for completing the review. Mahalo Nui Loa,Jodi

8/10 Bien

Cindy

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
I liked it was close to airport I didn’t like the loud fire alarm went off twice during my stay and it was very loud and took at least 25 minutes for it to stop I didn’t like the maid did not come everyday Shower leaked water on floor Staying one hour after check out is $25
Séjour de 7 nuits en avril 2024
Réponse de Jodi le 29 avr. 2024
Aloha Cindy,Mahalo for sharing your thoughtful feedback about your experience at Outrigger Kauai Beach Resort & Spa. We sincerely apologize for the service failure you experience. Your feedback for improvement has been shared with the rest of our team. Mahalo Nui Loa!Jodi

6/10 Satisfaisant

Florence

Voyage en couple
Room dated, bed very uncomfortable, bathroom cleanliness borderline. Staff not very welcoming. Jacuzzi very dirty and smelly. Good location.
Séjour de 4 nuits en avril 2024
Réponse de Jodi le 29 avr. 2024
Aloha Florence,Mahalo for sharing your thoughtful feedback about your experience at Outrigger Kauai Beach Resort & Spa. We sincerely apologize for the service failure you experience. Your feedback for improvement has been shared with the rest of our team. Mahalo Nui Loa!Jodi

4/10 Médiocre

Tiffany

Voyage en famille
Les points forts : Propreté
Les points faibles : Personnel et service
When we arrived for our stay we were informed that we booked a deal that was for Kauai residents only. And if we wanted the room reserved for us, we would have to pay an additional $200 a night. No assistance offered. I was made to sit in the lobby at 10:30pm with my family while I checked prices and booked our same room through a third party, Expedia. The Customer service in this situation was appalling. And the promos completely misleading. Plus we had to pay daily for parking and the water slide was closed half the time.
Séjour de 5 nuits en avril 2024
Réponse de Glenda le 25 avr. 2024
Aloha Tiffany and Chris,Mahalo for taking the time to share your recent experience at OUTRIGGER Kauai Beach Resort and Spa. Upon reviewing your reservation, you initially made your reservation through the Kama'aina rate for Hawaii residents which requires a Hawaii State ID upon check in. As you were unable to provide a Hawaii ID, we could do for 1 of 2 options; 1. Amend the rate to our best available rate or 2. You could book another way, which in turn you made it through expedia. I also see that we refunded the initial deposit of 395.18 back to you upon booking your new reservation. All fees are stated on expedia's website to include the daily resort charge as well as our parking fee. As for our water slide, it is open daily with modified hours from 9AM-11AM and 1PM-3:30PM daily and until 4PM Friday-Sunday. It is our sincere optimism to provide a pleasant experience on your next visit, Aloha!

10/10 Excellent

Daryl

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
close to Beach
Séjour de 3 nuits en avril 2024
Réponse de Jodi le 23 avr. 2024
Aloha Daryl, Sincere mahalo for taking the time to provide valuable feedback on your recent stay.The reviews are used to address any issues and also to recognize great performance.We look forward to your future stays with us, and mahalo for completing the review. Mahalo Nui Loa,Jodi Omo

10/10 Excellent

MASAHIRO, PAIA

Séjour de 2 nuits en avril 2024

10/10 Excellent

Anna

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This place was so cute! I booked it because it was close to the airport and we had an early flight out… and loved it. Wish we could have stayed longer
Séjour de 1 nuit en avril 2024
Réponse de Glenda le 21 avr. 2024
Aloha Anna,We appreciate you taking the time to share your feedback regarding your recent stay. We are delighted to know you enjoyed your time at the resort and we hope you were able to enjoy all the hidden treasures Kauai has to offer. Mahalo Nui Loa!

10/10 Excellent

William Edgar, Dawson

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was wonderful.
Séjour de 4 nuits en janvier 2024
Réponse de Moani le 21 avr. 2024
Aloha, thank you for staying with us! We are so glad you enjoyed your stay & would love to welcome you back. Your review is kindly appreciated, have a happy spring!Me ke aloha pumehana(With warm regards)

10/10 Excellent

John Albert

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was a great experience and great view of the ocean
Séjour de 6 nuits en avril 2024
Réponse de Glenda le 19 avr. 2024
Aloha John Albert,Mahalo for taking the time to provide your feedback during your recent stay at OUTRIGGER Kauai Beach Resort and spa. We are delighted to know you had a great experience at the resort and we hope you were able to enjoy all the hidden treasures Kauai has to offer. Mahalo Nui Loa!

6/10 Satisfaisant

Monica Marie

Voyage en couple
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
It was half nice, half yucky... Some parts were beautiful, some real dirty and dated.
Séjour de 3 nuits en avril 2024
Réponse de Glenda le 19 avr. 2024
Aloha Monica Marie,Mahalo for taking the time to share your recent experience at OUTRIGGER Kauai Beach Resort and Spa. Your feedback is a great tool for us to identify and improve on the areas you have mentioned. We hope that you will give us the privilege to serve you in the future. Mahalo Nui Loa!

10/10 Excellent

Christopher

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Jodi le 17 avr. 2024
Aloha Christopher, Sincere mahalo for taking the time to provide valuable feedback on your recent stay.The reviews are used to address any issues and also to recognize great performance.We look forward to your future stays with us, and mahalo for completing the review. Mahalo Nui Loa,Jodi

8/10 Bien

Joseph

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loved it right off the bat the airport was not a issue as far as noise and it backed right up to the ocean. I liked that it was on the east side and it was no more than a hr north or south to partake in any of the activities the island has to offer. Great kid friendly swimming area and a adult beverage dispensery near the pool had a blast would def go back.
Séjour de 5 nuits en avril 2024
Réponse de Moani le 15 avr. 2024
Aloha, thank you for staying with us! We are glad it looks like you have enjoyed your stay so far. Thank you for your kind feedback it is very much appreciated and we hope to welcome you back on property!Me ke aloha pumehana(With warm regards)

4/10 Médiocre

Brook

Voyage en famille
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
I would not recommend this hotel. Worn down and location was bad as well.
Séjour de 2 nuits en avril 2024
Réponse de Moani C. le 13 avr. 2024
Aloha, we truly apologize for the inconvenience you met during your stay. Here, at Outrigger we aim to meet our guests expectations and provide your time of relaxation. Again, we are truly sorry this was your experience, we hope to welcome you back in the future with a better outcome! Please take care and our management is on property for you if needed.Me ke aloha pumehana(With warm regards)

10/10 Excellent

James

Séjour de 3 nuits en avril 2024
Réponse de Jodi le 2 mai 2024
Aloha James,Sincere mahalo for taking the time to provide valuable feedback on your recent stay.The reviews are used to address any issues and also to recognize great performance.We look forward to your future stays with us, and mahalo for completing the review. Mahalo Nui Loa,Jodi Omo

10/10 Excellent

Gilberto

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2024
Réponse de Moani le 13 mai 2024
Aloha, thank you for staying with us! We are so glad it looks like you enjoyed your stay, we truly hope to welcome you back again!Me ke aloha pumehana(With warm regards)

10/10 Excellent

Jennifer

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
My husband and I absolutely loved our stay here! Our room, the view, the staff, the food and drink were absolutely amazing! We will definitely be coming back to this resort! This.location is literally a piece of paradise on earth!
Séjour de 6 nuits en mars 2024
Réponse de Glenda le 13 avr. 2024
Aloha Jennifer,Mahalo for taking the time to share your feedback regarding your recent stay. We are delighted to know you enjoyed your time at the resort and we hope you were able to experience all the hidden treasures Kauai has to offer. Mahalo Nui Loa!

8/10 Bien

Samantha

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The pool area was very nice but they only kept the waterslide open for limited times during the day which was a disappointment. The hotel was nice but the rooms are super small and a bit outdated.
Séjour de 2 nuits en avril 2024
Réponse de N. Gacusan le 10 avr. 2024
Aloha Sincere mahalo for taking the time to provide valuable feedback on your recent stay.The reviews are used to address any issues and also to recognize great performance. We apologize for the inconvenience with the limited access/closure of our slide. We have addressed this issue with our F&B Department and are working correcting the issue. Please know we in the process of upgrading and renovating our rooms later on this year. We do hope you to return and stay with us again and enjoy our new facilities and amenities. Mahalo again for taking the time for your review and comments.

8/10 Bien

Adele

Séjour de 1 nuit en mars 2024
Réponse de Jodi le 8 avr. 2024
Aloha Adele,Sincere mahalo for taking the time to provide valuable feedback on your recent stay.The reviews are used to address any issues and also to recognize great performance.We look forward to your future stays with us, and mahalo for completing the review. Mahalo Nui Loa,Jodi Hashimoto

10/10 Excellent

David

Séjour de 4 nuits en avril 2024
Réponse de Moani le 27 avr. 2024
Aloha, thank you for choosing us for your stay! Your review is kindly appreciated & we hope to welcome you back.Me ke aloha me pumehana(With warm regards)

10/10 Excellent

Barry

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Breathtaking views
Séjour de 3 nuits en avril 2024
Réponse de Guest service le 6 avr. 2024
Aloha, thank you for staying with us! We appreciate your kind review & hope to welcome you back on property.Me ke aloha pumehana(With warm regards)

2/10 Horrible

Diana, West Hills

Voyage en famille, Voyage en groupe
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The worst hotel ever. Very old. Staff at the front desk is so rude. Will never go back.
Séjour de 5 nuits en mars 2024
Réponse de Guest service le 6 avr. 2024
Aloha, thank you for staying with us! We apologize for any inconvenience you were met with during your stay. Your review is kindly appreciated, thank you for addressing us of the concerns you had. We do hope you were able to speak with a manager at the time of issue!Me ke aloha pumehana(with warm regards)

6/10 Satisfaisant

Chibuike

Voyage en couple
Les points forts : Propreté et personnel et service
Les points faibles : Équipements
It was an okay resort.
Séjour de 4 nuits en mars 2024
Réponse de Guest service le 6 avr. 2024
Aloha, thank you for staying with us! We apologize if you were met with any inconvenience throughout your stay. Mahalo

10/10 Excellent

Jessica

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful property. My kids loved the pool, waterslide and volleyball. Saddie at the front desk was extremely helpful and gave us great tips on local places to visit.
Séjour de 4 nuits en mars 2024
Réponse de Jodi le 3 avr. 2024
Aloha Jessica,Sincere mahalo for taking the time to provide valuable feedback on your recent stay.The reviews are used to address any issues and also to recognize great performance.We look forward to your future stays with us, and mahalo for completing the review. Mahalo Nui Loa,Jodi Omo

4/10 Médiocre

Felicia

Voyage en famille avec de jeunes enfants
Les points forts : Équipements
Les points faibles : Propreté et personnel et service
We first went to Kauai Beach resort in 2019 and it was amazing! This was our second visit to the resort and the first time since it was rebranded as Outrigger. Things have changed and not for the better. 1) The property has not been well kept in the last 4 years - I am not sure if this had to do with Covid or Outrigger taking ownership - it could be both playing a factor. 2) We received an email prior to our arrival offering a room upgrade which we paid for. Once we got to the resort, the upgrade was not honored. 3) Our room was dirty - there was visible mold on the picture frames in the bathroom. 4) The breakfast buffet was one of the highlights of our first stay. That buffet has gone downhill considerably and the price per person is astronomical. 5) I made an inquiry at the front desk and the woman was very rude. 6) I inquired with Concierge Services about food trucks in the area - she was of no help whatsoever and could not even tell me where one was located. 7) On the third morning the fire alarm went off in our wing of the hotel at 5:30AM!!!! Everyone was awake and not one person from the hotel recognized or apologized for the inconvenience. 8) Since Outrigger took ownership, there is no longer a valet and not one single person offered to help us with our bags (and we were struggling with a 4 year old in tow). 9) The bartender at the poolside cafe was so rude, I walked away mid order. Sadly I do not think we will return again.
Séjour de 5 nuits en mars 2024
Réponse de Jodi le 2 avr. 2024
Aloha Felicia,Mahalo for taking the time to share your feedback, Felicia. We are sorry to hear your stay did not meet up to your expectations. We always strive to provide exceptional hospitality to all of our guests, and we truly apologize for your experience. We sincerely apologize for the service failure you experienced. Your feedback for improvement has been shared with the rest of our team. Mahalo Nui Loa,

6/10 Satisfaisant

Leticia

Voyage en couple
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Property is under construction and renovation. Despite requesting an upgrade to an ocean front room, the king bed was lumpy and uncomfortable, the wall paint was peeling, the porch screen door fell off the tracks often, and the furniture looked very worn. On the flip side, the breakfast buffet was wonderful and fresh fish dinner was most excellent.
Séjour de 2 nuits en mars 2024
Réponse de Jodi le 31 mars 2024
Aloha Leticia, Mahalo for sharing your thoughtful feedback about your experience at Outrigger Kauai Beach Resort & Spa. We sincerely apologize for the condition of the furniture in your room. The resort will be undergoing room upgrades which will include replacing of the furniture. Your feedback for improvement has been shared with the rest of our team. Mahalo Nui Loa!Jodi O

8/10 Bien

Cristina

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Having to lug out luggage ourselves was not fun. Our room had a a broken screen door. The views were amazing.
Séjour de 3 nuits en mars 2024
Réponse de Jodi le 30 mars 2024
Aloha Cristina,Mahalo for sharing your thoughtful feedback about your experience at Outrigger Kauai Beach Resort & Spa. We sincerely apologize for the service failure you experience. Your feedback for improvement has been shared with the rest of our team. Mahalo Nui Loa!Jodi Omo

10/10 Excellent

Denise

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was absolutely amazing. Great ocean view! Very clean! Comfortable bed! Will absolutely return!
Séjour de 6 nuits en mars 2024
Réponse de Jodi le 30 mars 2024
Aloha Denise,Sincere mahalo for taking the time to provide valuable feedback on your recent stay.The reviews are used to address any issues and also to recognize great performance.We look forward to your future stays with us, and mahalo for completing the review. Mahalo Nui Loa,Jodi Omo

8/10 Bien

Brian

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en mars 2024
Réponse de Jodi le 31 mars 2024
Aloha Brian,Sincere mahalo for taking the time to provide valuable feedback on your recent stay.The reviews are used to address any issues and also to recognize great performance.We look forward to your future stays with us, and mahalo for completing the review. Mahalo Nui Loa,Jodi O

10/10 Excellent

Ida

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Great place to relax and unwind
Séjour de 5 nuits en mars 2024
Réponse de Jodi le 28 mars 2024
Aloha Ida,Sincere mahalo for taking the time to provide valuable feedback on your recent stay.The reviews are used to address any issues and also to recognize great performance.We look forward to your future stays with us, and mahalo for completing the review. Mahalo Nui Loa,Jodi Omo

8/10 Bien

Neomi Capili

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We enjoyed our stay. Very nice property.
Séjour de 5 nuits en février 2024
Réponse de Jodi le 28 mars 2024
Aloha Neomi,Sincere mahalo for taking the time to provide valuable feedback on your recent stay.The reviews are used to address any issues and also to recognize great performance.We look forward to your future stays with us, and mahalo for completing the review. Mahalo Nui Loa,Jodi Omo

8/10 Bien

frank

Les points forts : Personnel et service
I will say he exterior property is pretty awesome, four pools two Jacuzzis much a little waterfalls good access to the beach friendly staff, now with that said the beach right in front of the resort is disgusting, garbage floating up from who knows where and the oil cans milk crate cartons etc etc if you walk down about 200 yards the beach is awesome, now the rooms very outdated the water pressure in the bathrooms next to none and I think every room should have a microwave in it not sure why they don't probably need more trash cans in the buildings maybe a few more ice machines and water machines definitely overpaid probably won't come back to this resort but overall I enjoyed myself.
Réponse de guest service le 27 mars 2024
Aloha, thank you for staying with us and taking the time to review! It is kindly appreciated. We do truly apologize if at any point in time you were met with an inconvenience. Thank you for addressing these issues. Me ke aloha pumehana(with warm regards)

8/10 Bien

Gretchen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Be aware that there are extra parking costs if a person rents a car while on Kauai.There is also a fee expense that was added in, but I knew about that once I made reservations. Overnight parking was something like $ 29 per night which I thought was a little high, staying at The Outrigger.
Séjour de 4 nuits en mars 2024
Réponse de Jodi le 25 mars 2024
Aloha Gretchen,Sincere mahalo for taking the time to provide valuable feedback on your recent stay.The reviews are used to address any issues and also to recognize great performance.We look forward to your future stays with us, and mahalo for completing the review. Mahalo Nui Loa,Jodi

8/10 Bien

Kevin

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Centrally located
Séjour de 6 nuits en mars 2024
Réponse de Jodi le 24 mars 2024
Aloha Kevin,Sincere mahalo for taking the time to provide valuable feedback on your recent stay.The reviews are used to address any issues and also to recognize great performance.We look forward to your future stays with us, and mahalo for completing the review. Mahalo Nui Loa,Jodi

6/10 Satisfaisant

Jose

Voyage en famille
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
The hotel was nice on the outside, very nice pool. However, our room was old, the toilet and showered had leaks. the resort fees were insane. $30 for parking is insane. Over all the fees were above $500! And lastly, it was so hard to connect to the WiFi!
Séjour de 7 nuits en mars 2024
Réponse de Jodi le 23 mars 2024
Aloha Jose,Mahalo for sharing your thoughtful feedback about your experience at Outrigger Kauai Beach Resort & Spa. We sincerely apologize for the service failure you experience. Your feedback for improvement has been shared with the rest of our team. Mahalo Nui Loa!

8/10 Bien

Loreto

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Receptionist lack I. Customer service. Didn’t get my towel card, didn’t notify me of room ready. Not the Expedia silver level program
Séjour de 7 nuits en mars 2024
Réponse de Guest service le 23 mars 2024
Aloha, we apologize for the inconvenience you were met with. Your feedback is kindly appreciated and addressed.Mahalo

8/10 Bien

Jacob

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was a beautiful facility, they had great entertainment and a nice vibe. However, the pools were ridiculously freezing and the food was outrageously priced. Our room was much smaller and not nearly as nice as I was expecting. So that was disappointing. I would probably try another resort next time.
Séjour de 8 nuits en décembre 2023
Réponse de CS le 21 mars 2024
Aloha,Thank you for staying at the OUTRIGGER Kauai Beach Resort and Spa. We thank you for your business and feedback. Our pools are not heated, we are sorry that the weather was on the colder side. Mahalo