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Avis sur Banyan Harbor Resort

3 out of 5
Banyan Harbor Resort
3411 Wilcox Rd, Lihue, HI

Avis

8,6

Excellent

Note des voyageurs de 10 (Excellent), d’après 489 avis sur 1002." "
Note des voyageurs de 8 (Bien), d’après 338 avis sur 1002." "
Note des voyageurs de 6 (Satisfaisant), d’après 110 avis sur 1002." "
Note des voyageurs de 4 (Médiocre), d’après 46 avis sur 1002." "
Note des voyageurs de 2 (Horrible), d’après 19 avis sur 1002." "

8,8/10

Propreté

8,8/10

Personnel et service

8,4/10

Équipements

8,2/10

Infrastructures et conditions de l’hébergement

8,4/10

Écoresponsabilité

Avis

10/10 Excellent

Pierre-Olivier

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bien situé proche de l’aéroport et d’une petite plage. Bâtiments plutôt vieux mais bien entretenu. Très propre. Grand, 2 chambres, salle de bain et salle d’eau, cuisine et salon. Belle piscine avec vue incroyable. Accès facile aux transports en commun.
Séjour de 5 nuits en septembre 2021
Réponse de Kearn le 17 sept. 2021
Aloha Pierre-Olivier We are glad that you enjoyed your stay as we enjoyed having you as part of our Ohana. Mahalo for choosing Banyan Harbor and we hope to see you again. Aloha

8/10 Bien

J.Jalbert, Ste-Julie

Voyage en famille
Les points forts : Propreté et équipements
Bruyant, la route est juste à côté et les coqs chante même la nuit ! Les fenêtres ne ferme pas complètements, elles ferment vitre sur vitre sans étanchéité. Propre mais vieillaux.
Séjour de 2 nuits en janvier 2020
Réponse de Josie le 15 janv. 2020
Aloha, Mahalo for staying at the Banyan Harbor, So sorry that room your was not to your liking. We hope you will give us another chance. As for the chickens they're everywhere. Mahalo

10/10 Excellent

Annie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 7 nuits en décembre 2019
Réponse de Kearn le 22 déc. 2019
Aloha Annie We are glad that you enjoyed your stay as we enjoyed having you as part of our Ohana. Mahalo for choosing Banyan Harbor and we hope to see you again. Aloha and Mele Kalikimaka

8/10 Bien

alex, montreal

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
bien situé sur l’île par rapport aux commerces et une très belle plage juste devant l’hôtel
Séjour de 17 nuits en septembre 2019
Réponse de Kearn le 24 sept. 2019
Aloha Mahalo nui for the great review and for being part of our Ohana while visiting Kauai. We are glad that you enjoyed your stay and we hope to see you again. A Hui Hou,

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 4 nuits en août 2019
Réponse de Kearn le 6 sept. 2019
Aloha We are glad that you enjoyed your stay as we enjoyed having you as part of our Ohana. Mahalo for choosing Banyan Harbor and we hope to see you again. Aloha

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
c’est bien situé. En plus d’avoir les avantages d’un condo avec 2 chambres vous avez l’es commodité d’un hôtel. Le décor de la chambre est un peu désuet mais charmant
Séjour de 4 nuits en juillet 2019
Réponse de Josie le 2 août 2019
Aloha, Mahalo for staying at the Banyan Harbor, Hope your vacation was a great one. Please come back and enjoy the island soon. Mahalo

4/10 Médiocre

Voyageur vérifié

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nous avons eu des termites partout dans le condo au cours de la première nuit. La troisième nuit, l’électricité a été coupée ! Nous avons dû déménager de condo ! Et dans le deuxième condo, aucune eau chaude pour la douche ! Cependant, le personnel fût très courtois et compréhensif et nous ont aidé à déménager de chambre et nous ont offert un petit dédommagement. Très gentil de leur part. Expédia fût absolument aucune aide ! Nous avons appelé et ils n’ont absolument rien fait ! Aucune dédommagement ! Service malheureusement très mauvais et aucune compassion ! Je ne ferais plus jamais affaire avec Expédia ! Par chance, le personnel de l’hôtel fût très empathique et gentil. Sinon, nous aurions eu des vacances gâchées... ce qui n’est pas le cas d’expédia.
Séjour de 4 nuits en mai 2019
Réponse de Kearn le 2 juin 2019
Aloha: I sincerely apologize regarding the termite issue you encoutered and also regarding the electricity. The electricity issue was a surprise to us too. I am glad that we could move you to another unit for the remainder of your stay. Mahalo

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Personnel et service et équipements
Les points faibles : Propreté
Séjour de 7 nuits en janvier 2019
Réponse de Kearn le 18 avr. 2019
Aloha: Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Mahalo

10/10 Excellent

Andre, Repentigny

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bien situé
Bel accueil, offre d’upgrade la chambre situation au milieu de tout . Piscine, BBQ. Un peu désuet mais fait amplement la job!
Séjour de 3 nuits en octobre 2017
Réponse de Kearn le 21 oct. 2017
Aloha: Thank you very much for the review. We are glad that you enjoyed your stay with us and we hope to see you again. Mahalo,

6/10 Satisfaisant

Jerald

Les points forts : Propreté et personnel et service
Needs fresh paint looks dingy Bed needs replaced
Séjour de 1 nuit en mai 2024
Réponse de Trish le 29 mai 2024
Aloha, Mahalo for taking the time to do a review and for bringing up the issue you had during your stay. We sincerely apologize for the issues you encountered. We do take the positive especially negative comments seriously for it allows us to get better. If you give us a second chance you will see why our guests choose Banyan Harbor. Mahalo,Trish

10/10 Excellent

Réalta

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
it was good, took a 3 day vaca left hilo for a minute to relax on kauai. loved it
Séjour de 2 nuits en mai 2024
Réponse de Trish le 29 mai 2024
Aloha, Mahalo for taking the time to do a review. We do take the positive especially negative comments seriously for it allows us to get better. If you give us a second chance you will see why our guests choose Banyan Harbor. Mahalo,Trish

10/10 Excellent

Cynthia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Trish le 29 mai 2024
Aloha,Mahalo for taking the time to do a review. We do take the positive especially negative comments seriously for it allows us to get better. If you give us a second chance you will see why our guests choose Banyan Harbor. Mahalo,Trish

10/10 Excellent

Cynthia

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This lovely condo looked as though it was recently and very nice compared to one we had rented for a night at Banyan Harbor the week before. Contemporary, very clean and thoughtfully furnished. I would not recommend sleeping on the pull out couch to trundle however, as it is very firm. There was a comfortable recliner so I slept in that. A blow dryer in the bathroom would be a good addition. But we very much appreciated this lovely condo. The owners have done a really great job with it.
Séjour de 1 nuit en mai 2024
Réponse de Trish le 29 mai 2024
Aloha, Mahalo for taking the time to do a review and for bringing up the issue you had during your stay. We sincerely apologize for the issues you encountered. We do take the positive especially negative comments seriously for it allows us to get better. If you give us a second chance you will see why our guests choose Banyan Harbor. Mahalo,Trish

8/10 Bien

rebecca

Voyage en famille
Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
A bit dated but clean. Spacious. Conveniently located. Had full kitchen, which is a huge bonus. The only issue I had was that the pictures on Expedia showed hardwood floors, it looked updated from when I had previously visited. The unit I got still had the old carpet, so not the updated one I was hoping for. But at least all the air conditioning units worked this time yay! All in all it was a good place to stay
Séjour de 7 nuits en mai 2024
Réponse de Trish le 29 mai 2024
Aloha, Mahalo for taking the time to do a review and for bringing up the issue you had during your stay. We sincerely apologize for the issues you encountered. We do take the positive especially negative comments seriously for it allows us to get better. If you give us a second chance you will see why our guests choose Banyan Harbor. Mahalo,Trish

10/10 Excellent

Randy, Mililani

Séjour de 1 nuit en mai 2024

10/10 Excellent

LILIEN

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I got a really nice Condominium (look’s like a house) doble floor, doble bedroom, doble bathroom and a nice view to the sea. You need to drive like 20 min far away to find a nice place to swing but it is an small island. Behind the hotel it is an amazing place to eat, the name is Kauai Boba & Barbecue( delicious and amazing people).
Séjour de 8 nuits en avril 2024
Réponse de Trish le 4 mai 2024
Aloha, Mahalo for taking the time to do a review. We do take the positive especially negative comments/rating seriously for it allows us to get better. If you give us a second chance you will see why our guests choose Banyan Harbor. Mahalo,Trish

6/10 Satisfaisant

Nathan

Les points forts : Propreté et personnel et service
Expensive for what it was.
Séjour de 1 nuit en mars 2024
Réponse de Trish le 4 mai 2024
Aloha, Mahalo for taking the time to do a review. We do take the positive especially negative comments/rating seriously for it allows us to get better. If you give us a second chance you will see why our guests choose Banyan Harbor. Mahalo,Trish

4/10 Médiocre

Grace

Les points faibles : Infrastructures et conditions de l’hébergement
Everything about this place looks tired. We were glad our stay was only for two nights. I wouldn’t return.
Séjour de 2 nuits en avril 2024
Réponse de Trish le 4 mai 2024
Aloha, Mahalo for taking the time to do a review and for bringing up the issue you had during your stay. We sincerely apologize for the issues you encountered. We do take the positive especially negative comments seriously for it allows us to get better. If you give us a second chance you will see why our guests choose Banyan Harbor. Mahalo,Trish

10/10 Excellent

Bonnie

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The location was excellent and it was spacious and quiet. It was not fancy and could have used some updating but it was very good for the price.
Séjour de 4 nuits en mars 2024
Réponse de Trish le 4 mai 2024
Aloha, Mahalo for taking the time to do a review. We do take the positive especially negative comments/rating seriously for it allows us to get better. Thank you for choosing Banyan Harbor!Mahalo,Trish

8/10 Bien

Jeffrey

Our unit was great it looks like it was just redone! 10:30 PM check in went very smooth
Séjour de 1 nuit en mars 2024
Réponse de Kalia le 1 avr. 2024
Aloha,Mahalo nui for the great review and for being part of our Ohana while visiting Kauai. We are glad that you enjoyed your stay and we hope to see you again. A Hui Hou,Kalia

10/10 Excellent

Astrid Rahanna

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The bed and pillow was a bit firm for my liking and the ceiling fan didn't work but the bedroom had AC. Overall, the condo was very nice and clean and comfortable and within close proximity to restaurants, tourist attractions and the airport. I would definitely stay here again and would recommend to others.
Séjour de 2 nuits en mars 2024
Réponse de Trish le 4 mai 2024
Aloha, Mahalo for taking the time to do a review. We do take the positive especially negative comments/rating seriously for it allows us to get better. Thank you for choosing Banyan Harbor!Mahalo,Trish

8/10 Bien

TOM

Les points forts : Personnel et service et équipements
Liked it was close to golf courses. Our room was along the highway and very noisy.
Séjour de 6 nuits en mars 2024
Réponse de Trish le 4 mai 2024
Aloha, Mahalo for taking the time to do a review. We do take the positive especially negative comments/rating seriously for it allows us to get better. Thank you for choosing Banyan Harbor!Mahalo,Trish

6/10 Satisfaisant

Kimberly

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Our room in building D was the closest to the road that you could get. The large trucks coming down the hill using their jake brakes was awful. Extreme car and truck noise all night long. Impossible to sleep with all the road noise. There was a bee hive on our lanai so we had bees in our room. Pool area/bbq was nice for dinner. Location was walking distance to the beach and restaurants which was good.
Réponse de Trish le 4 mai 2024
Aloha, Mahalo for taking the time to do a review. We do take the positive especially negative comments/rating seriously for it allows us to get better. If you give us a second chance you will see why our guests choose Banyan Harbor. Mahalo,Trish

2/10 Horrible

Samsun

Séjour de 4 nuits en mars 2024
Réponse de Trish le 4 mai 2024
Aloha, Mahalo for taking the time to do a review. We do take the positive especially negative comments/rating seriously for it allows us to get better. If you give us a second chance you will see why our guests choose Banyan Harbor. Mahalo,Trish

8/10 Bien

Christopher

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
The Banyan Harbor has 51 townhouse style units that might be a little dated but the unit was well appointed and had most everything we needed. The buuilding we were in had many steps and made for a good work out but you can ask for a walk in style unit if they are available. The view of the harbor had one obstruction but otherwise had a nice view of the bay. It was easy walking distance to the beach and multiple restaurants. All the amenities worked well including washer, dryer, dishwasher, etc. The A/C worked well on both levels and the rooms were inviting and beds comfortable. I would recommend this to anyone that isnt into large resort style complexes and would prefer to cook their own meals or go out if they wish. Lastly, there was a salt water pool with BBQ station, shuffle board and pickleball court.
Séjour de 3 nuits en mars 2024
Réponse de Trish le 4 mai 2024
Aloha, Mahalo for taking the time to do a review. We do take the positive especially negative comments/rating seriously for it allows us to get better. Thank you for choosing Banyan Harbor!Mahalo,Trish

8/10 Bien

Joe

Séjour de 3 nuits en mars 2024
Réponse de Trish le 4 mai 2024
Aloha, Mahalo for taking the time to do a review. We do take the positive especially negative comments/rating seriously for it allows us to get better. Thank you for choosing Banyan Harbor!Mahalo,Trish

8/10 Bien

hilary

Séjour de 1 nuit en mars 2024
Réponse de Trish le 4 mai 2024
Aloha, Mahalo for taking the time to do a review. We do take the positive especially negative comments/rating seriously for it allows us to get better. Thank you for choosing Banyan Harbor!Mahalo,Trish

10/10 Excellent

Valerie, harrow weald

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Superbly clean home awsy from home.Had everything you would ever meed and live the home decor accents.As a frequent traveller this is one of the best places that i have ever stayed in.Great staff beautiful accommodation..
Séjour de 2 nuits en mars 2024
Réponse de Trish le 4 mai 2024
Aloha, Mahalo for taking the time to do a review. We do take the positive especially negative comments/rating seriously for it allows us to get better. Thank you for choosing Banyan Harbor!Mahalo,Trish

10/10 Excellent

Lorri

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location on the island
Séjour de 6 nuits en février 2024
Réponse de Trish le 4 mai 2024
Aloha, Mahalo for taking the time to do a review. We do take the positive especially negative comments/rating seriously for it allows us to get better. Thank you for choosing Banyan Harbor!Mahalo,Trish

6/10 Satisfaisant

Brian

Voyage en couple
Les points forts : Propreté et personnel et service
Air conditioner in bedroom did not work..No manuals to use devices or else available in the unit..No view whatsoever. Parking lot on one side and stairwell on the other side. Bed not very comfortable..No sidewalks close to unit. Centrally located. Friendly staff. Washer and drier available in the unit.
Séjour de 7 nuits en février 2024
Réponse de Trish le 29 mai 2024
Aloha, Mahalo for taking the time to do a review and for bringing up the issue you had during your stay. We sincerely apologize for the issues you encountered. We do take the positive especially negative comments seriously for it allows us to get better. If you give us a second chance you will see why our guests choose Banyan Harbor. Mahalo,Trish

6/10 Satisfaisant

Julie

Séjour de 5 nuits en février 2024
Réponse de Trish le 4 mai 2024
Aloha, Mahalo for taking the time to do a review. We do take the positive especially negative comments/rating seriously for it allows us to get better. If you give us a second chance you will see why our guests choose Banyan Harbor. Mahalo,Trish

8/10 Bien

Dyann

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staying at Banyon harbor resort worked really great for us. Easy, central location to visit all parts of the island. And there were several restaurants and shopping within easy waking distance. The town home was just at described.
Séjour de 5 nuits en février 2024
Réponse de Trish le 29 mai 2024
Aloha, Mahalo for taking the time to do a review and for bringing up the issue you had during your stay. We sincerely apologize for the issues you encountered. We do take the positive especially negative comments seriously for it allows us to get better. If you give us a second chance you will see why our guests choose Banyan Harbor. Mahalo,Trish

8/10 Bien

Jesse

Les points forts : Propreté, personnel et service, confort de la chambre
Great location and value
Great value and the room had everything we needed. The front desk lent us some beach chairs and an umbrella for a very small fee, and there were lots of beach towels in the room. We had reserved a suite with a queen bed and to be honest it really seems like it is a double - however the other room had two twin beds so we pushed them together and slept very well. Would totally stay here again. Was a quick walk to amazing food trucks and Duke's Kauai, and a pretty central location to get to other parts of the island pretty easily by car.
Séjour de 4 nuits en février 2024
Réponse de Trish le 29 mai 2024
Aloha, Mahalo for taking the time to do a review and for bringing up the issue you had during your stay. We sincerely apologize for the issues you encountered. We do take the positive especially negative comments seriously for it allows us to get better. If you give us a second chance you will see why our guests choose Banyan Harbor. Mahalo,Trish

8/10 Bien

kara

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A nice place... There's a park/beach/dock across from the property. Our unit was clean, comfy, and well stocked. Wifi was terrible tho. Would stay again!
Séjour de 2 nuits en février 2024
Réponse de Trish le 29 mai 2024
Aloha, Mahalo for taking the time to do a review and for bringing up the issue you had during your stay. We sincerely apologize for the issues you encountered. We do take the positive especially negative comments seriously for it allows us to get better. If you give us a second chance you will see why our guests choose Banyan Harbor. Mahalo,Trish

10/10 Excellent

Justine, Honolulu

Les points forts : Propreté
Séjour de 2 nuits en février 2024
Réponse de Trish le 29 mai 2024
Aloha, Mahalo for taking the time to do a review and for bringing up the issue you had during your stay. We sincerely apologize for the issues you encountered. We do take the positive especially negative comments seriously for it allows us to get better. If you give us a second chance you will see why our guests choose Banyan Harbor. Mahalo,Trish

10/10 Excellent

Jenny

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
2 bedroom condo. The fan didn't work in the main room but there was ac
Séjour de 2 nuits en février 2024

8/10 Bien

Paula

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ok
Séjour de 1 nuit en février 2024
Réponse de Kalia le 22 févr. 2024
AlohaMahalo nui for the great review and for being part of our Ohana while visiting Kauai. We are glad that you enjoyed your stay and we hope to see you again. A Hui Hou,Kalia

6/10 Satisfaisant

Radoslaw

Voyage en famille
Les points faibles : Équipements
We have to go by stairs with luggage. Water in pool was really cold. Before Checkout, personel was urging to leave room
Séjour de 3 nuits en janvier 2024

10/10 Excellent

Lynne

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It is a short walk to Kalapaki beach and we enjoyed a nice hike to the beacon for sunrise. The beds were comfortable, and i enjoyed the little breezy patio in back. They were able to accommodate us with an ADA room. We were here to move my mom into an apartment in Lihue and this was the perfect location -- close to the airport, Target, Costco, Home Depot, and furniture stores. The staff was friendly and so nice.
Séjour de 5 nuits en février 2024

2/10 Horrible

Sam

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Throw up On the chair
When we arrive the main office smelt emoji but the lady in the front desk was nice when we got into a room the carpet was dirty and there was throw up on the chair.
Séjour de 6 nuits en février 2024

10/10 Excellent

ANNE

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
My second stay at this property, and it is exactly what I needed. Dated property but well maintained, comfortable beds, extremely clean, friendly staff, great parking and a quick drive to Lihue’s shopping areas for essentials. I will be back later this year.
Séjour de 1 nuit en février 2024
Réponse de Kalia le 22 févr. 2024
AlohaMahalo for the great review! We are glad that you enjoy your time at Banyan Harbor. We look forward to having you as part of our Ohana again.Mahalo and A Hui Hou,Kalia

8/10 Bien

Jerry

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Roomy, cool and convenient were the ups. Downs was room wasn’t available at scheduled time and staff doesn’t answer the phone.
Séjour de 1 nuit en février 2024
Réponse de Kalia le 22 févr. 2024
Aloha Jerry,Mahalo for taking the time to do a review and for being part of our Ohana while visiting Kauai. Unfortunately, we are experiencing some staffing shortages which is the reason for the downfall mentioned in your review. We do apologize for that. We are glad to hear you enjoyed your room and we hope to see you again. Mahalo,Kalia

6/10 Satisfaisant

Kapika

Voyage en famille
Les points faibles : Confort de la chambre
Séjour de 3 nuits en février 2024
Réponse de Kalia le 22 févr. 2024
AlohaMahalo for choosing Banyan Harbor and we hope to see you again. A Hui Hou,Kalia

10/10 Excellent

Mary Clementine

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The condo was as pictured. Had everything we needed for our stay. One of the cleanest places I’ve ever stayed in. Wish we had more time there.
Séjour de 1 nuit en février 2024
Réponse de Kalia le 22 févr. 2024
AlohaMahalo nui for the great review and for being part of our Ohana while visiting Kauai. We are glad that you enjoyed your room was clean and enjoyable and we hope to see you again. A Hui Hou,Kalia

8/10 Bien

Anastasiia

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I miss this place. It was fantastic to have a washing machine, dryer, and kitchen, especially with a small child requiring cooking and laundry. We chose this location because it’s situated in a very convenient place, with less than an hour’s drive to all the amazing locations. We also enjoyed watching cruises arriving and departing. The staff was friendly.
Réponse de Kalia le 22 févr. 2024
AlohaMahalo for taking the time to write a great review. We are glad that you enjoyed your stay and we look forward to you being part of our Ohana again.Mahalo and A Hui Hou,Kalia

8/10 Bien

Eric

Voyage en famille
Very nice
Séjour de 1 nuit en janvier 2024
Réponse de Kalia le 22 févr. 2024
AlohaMahalo nui for the great review and for being part of our Ohana while visiting Kauai. We are glad that you enjoyed your stay and we hope to see you again. A Hui Hou,Kalia

4/10 Médiocre

Tonya

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
One of the beds in our condo was broke, the room in all was dirty, the property is more like ghetto apartments, very noisy located on a hill side with lots of stairs, and our furniture was outdoor furniture not comfortable
Séjour de 1 nuit en janvier 2024
Réponse de Momi le 25 janv. 2024
Aloha TonyaMahalo for taking the time to do a review and for bringing up the issues you had during your stay. We sincerely apologize for the issues you encountered. We do take negative comments seriously for it allows us to get better. If you give us a second chance you will see why our guests choose Banyan Harbor.Mahalo,Momi

10/10 Excellent

Holly

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Recommend
Séjour de 1 nuit en janvier 2024
Réponse de Momi le 25 janv. 2024
Aloha Holly,Mahalo for the great review and for taking the time to do the survey. We are glad that you enjoyed your stay and we look forward to you being part of our Ohana again.Thank you and A Hui Hou,Momi

10/10 Excellent

Shane

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We liked the unit having 2 bedrooms with the complete kitchen but the Air conditioning units in bedrooms are too loud and the window coverings were falling off, dish washer didnt really work properly but we didnt mind washing the dishes by hand.
Séjour de 3 nuits en janvier 2024
Réponse de Momi le 27 janv. 2024
Aloha Shane, Thank you for taking time to write us a review. We appreciate it! We hope to have you apart of our Banyan Harbor Ohana again sometime in the future. Mahalo, Momi

10/10 Excellent

Yoel

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Momi le 18 janv. 2024
Aloha YoelMahalo for the great review and for taking the time to do the survey. We are glad that you enjoyed your stay and we look forward to you being part of our Ohana again.Aloha and A Hui Hou,Momi