« I booked a non–all-inclusive stay, but a week before my trip, I received an email saying the resort would be transitioning to an all-inclusive model. When I checked in, the front desk (Maximiliano) confirmed my package was now all-inclusive, and all outlets on the property treated it as such.
However, on the second day, the pool bar said they couldn’t verify our package. We were pulled out of the pool, still wet, and walked to the front desk in a humiliating manner. The same employee admitted...