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Avis sur Preston Leyland BW Signature Collection

3.5 out of 5
Preston Leyland BW Signature Collection
Leyland Way, Leyland, ENG

Avis

7,8

Bien

Note des voyageurs de 10 (Excellent), d’après 135 avis sur 416." "
Note des voyageurs de 8 (Bien), d’après 168 avis sur 416." "
Note des voyageurs de 6 (Satisfaisant), d’après 67 avis sur 416." "
Note des voyageurs de 4 (Médiocre), d’après 22 avis sur 416." "
Note des voyageurs de 2 (Horrible), d’après 24 avis sur 416." "

8,2/10

Propreté

8,2/10

Personnel et service

7,6/10

Équipements

7,6/10

Infrastructures et conditions de l’hébergement

7,2/10

Écoresponsabilité

Avis

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Parking privé avec beaucoup de places. piscine intérieure avec spa hammam et sauna
Séjour de 2 nuits en juillet 2019
Réponse de Richard le 12 août 2019
Thank you for your feedback.

6/10 Satisfaisant

Susan

Les points forts : Personnel et service
I have used this hotel over a number of years- with always good service. Sadly it’s closing to be taken over by the Government to house asylum seekers. This is a big loss for Leyland because the hotel was well used by local people for events .
Séjour de 2 nuits en mars 2022
Réponse de Hotel Team le 6 avr. 2022
Thank you for your review

2/10 Horrible

NICHOLA

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
NO sleep for us!
The room was lovely and clean. Bed was really comfortable. Unfortunately our stay was completely ruined by the guests next door who had a continuous domestic throughout the night, from 10pm - 4am, which even resulted in our door being punched. It was quite a scary experience.
Séjour de 1 nuit en mars 2022
Réponse de Reception le 6 avr. 2022
Dear Nicola, we are sorry to read of your experience. This is not usual for out hotel. I am sure that had you contacted a member of the team we would have dealt with the situation. Kind Regards Hotel Team

10/10 Excellent

CHELSEA

Voyage en famille
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en mars 2022
Réponse de Claire Ashcroft, Hotel General Manager le 25 mars 2022
Thank you for taking the time to complete your feedback on your stay. I hope you will come back and visit us again soon. Kind regards

8/10 Bien

FRAN

Séjour de 1 nuit en mars 2022
Réponse de Claire Ashcroft, Hotel General Manager le 25 mars 2022
Thank you for taking the time to complete your feedback on your stay. I hope you will come back and visit us again soon. Kind regards

10/10 Excellent

Yasemin

Séjour de 3 nuits en mars 2022
Réponse de Claire Ashcroft, Hotel General Manager le 25 mars 2022
Thank you for taking the time to complete your feedback on your stay. I hope you will come back and visit us again soon. Kind regards

8/10 Bien

Darren

Séjour de 1 nuit en mars 2022
Réponse de Claire Ashcroft, Hotel General Manager le 25 mars 2022
Thank you for taking the time to complete your feedback on your stay. I hope you will come back and visit us again soon. Kind regards

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Enjoyable stay
Comfortable. Very close to M6 quick getaway! Ate in hotel restaurant- food was very good!
Séjour de 1 nuit en mars 2022
Réponse de Claire Ashcroft, Hotel General Manager le 7 mars 2022
Thank you for taking time to complete feedback on your stay. Much appreciated. Kind regards

4/10 Médiocre

James

Séjour de 1 nuit en mars 2022
Réponse de Claire Ashcroft, Hotel General Manager le 7 mars 2022
Thank you for your feedback regarding your stay at the hotel.

10/10 Excellent

David

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
easy to find hotel
Séjour de 1 nuit en mars 2022
Réponse de Claire Ashcroft, Hotel General Manager le 7 mars 2022
Thank you for your feedback regarding your stay at the hotel. I hope we can welcome you again in the future. Kind regards

8/10 Bien

johann

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice staff, decent rooms
Séjour de 3 nuits en février 2022
Réponse de Claire Ashcroft, Hotel General Manager le 7 mars 2022
Thank you for your feedback regarding your stay at the hotel. I hope we can welcome you again in the future. Many thanks.

6/10 Satisfaisant

Michael

Séjour de 1 nuit en février 2022
Réponse de Claire Ashcroft, Hotel General Manager le 7 mars 2022
Thank you for your feedback regarding your stay at the hotel. I hope we can welcome you again in the future. Many thanks.

10/10 Excellent

Tony

Séjour de 1 nuit en février 2022
Réponse de Claire Ashcroft, Hotel General Manager le 7 mars 2022
Thank you for taking the time to complete your feedback on your stay. I hope we can welcome you again in the future. Many thanks.

10/10 Excellent

Nick

Séjour de 1 nuit en février 2022
Réponse de Claire Ashcroft, Hotel General Manager le 20 févr. 2022
Thank you for completing feedback regarding your recent stay at our property. Your business is very important to us, by telling us what you liked about your stay and how we can improve, you are helping us deliver a better experience for you and other guests in the future. Many thanks

10/10 Excellent

Jude

Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Clean, comfortable and very convenient for my needs.
Séjour de 1 nuit en février 2022
Réponse de Claire Ashcroft, Hotel General Manager le 15 févr. 2022
Thank you for taking the time to complete your feedback on your stay. I am pleased to read your comments. I hope we can welcome you again soon. Many thanks.

4/10 Médiocre

Glyn

Voyage en groupe, Voyage d’affaires
Les points forts : Équipements
Les points faibles : Personnel et service
The food was awful. When i spoke to the on duty manager, i was told thats just the way it is. Corridor smelt fausty. Bar prices astronomical, dearer than a top class london night club. Large gordons gin and tonic, £11.50
Séjour de 2 nuits en février 2022
Réponse de Claire Ashcroft, Hotel General Manager le 15 févr. 2022
Thank you for taking the time to complete your feedback on your stay. I am sorry to read that you experienced issues with the food and the bedroom corridor. Your comments have been noted and will be passed on so we can look to implement improvements in these areas. Many thanks.

4/10 Médiocre

Raymond

Voyage d’affaires
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
For a signature 4* hotel it was poor staff were ok but the room was discusting mold in shower, plug not working in bath bed all torn at the bottom pillows were so hard obviously very old. Nothing I would expect from 4* hotel
Séjour de 1 nuit en février 2022
Réponse de Claire Ashcroft, Hotel General Manager le 15 févr. 2022
Thank you for your feedback regarding your stay at the hotel. I am sorry to read your comments regarding the issues you faced in the room during your stay. Your comments have been noted so we can look to implement improvements in the areas mentioned. I hope we can welcome you again in the future. Many thanks

10/10 Excellent

andrew

Séjour de 1 nuit en février 2022
Réponse de Claire Ashcroft, Hotel General Manager le 12 févr. 2022
Thank you for taking the time to provide feedback from your recent stay. Kind regards

8/10 Bien

Clive

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hotel suited my requirements and staff were helpful
Séjour de 2 nuits en février 2022
Réponse de Claire Ashcroft, Hotel General Manager le 12 févr. 2022
Thank you for taking the time to provide feedback on your stay. I am pleased to read your comments regarding friendly staff and that they looked after you well during your stay. I hope we can welcome you again soon. Many thanks.

10/10 Excellent

sean

Séjour de 2 nuits en février 2022
Réponse de Claire Ashcroft, Hotel General Manager le 12 févr. 2022
Thank you for taking the time to complete your feedback on your stay. Kind regards

10/10 Excellent

Hayford

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The design of restaurant and the spacious car park. Friendly staff and accommodating. Good value for the price.
Séjour de 2 nuits en février 2022
Réponse de Claire Ashcroft, Hotel General Manager le 12 févr. 2022
Thank you for taking the time to complete your feedback on your stay. I am pleased to read your comments regarding friendly staff, our restaurant layout and spacious car park. I hope we can welcome you again in the future Kind regards

10/10 Excellent

Thomas

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en février 2022
Réponse de Claire Ashcroft, Hotel General Manager le 12 févr. 2022
Thank you for taking the time to complete your feedback on your stay. Kind regards

10/10 Excellent

Natalie

Les points forts : Propreté, personnel et service, confort de la chambre
Lovely night here.
Wasn't 100% sure on how our stay would be after seeing some comments on loud noises from surrounding areas, some said it wasn't clean or good service. We cannot fault the hotel at all, service was brilliant. Staff are so friendly here. Had some drinks in the bar area, this was nice an relaxing. Would recommend staying here an we will no doubt visit again in the future. Rooms are a decent size and the bed was so comfy.
Séjour de 1 nuit en février 2022
Réponse de Claire Ashcroft, Hotel General Manager le 12 févr. 2022
Thank you for taking the time to complete your feedback. I am so pleased you enjoyed your stay. I will pass your comments on to the team. I hope we can welcome you again in the future. Many thanks.

8/10 Bien

Suhayl

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Squeaky bed but all good nonetheless
Séjour de 1 nuit en février 2022
Réponse de Claire Ashcroft, Hotel General Manager le 12 févr. 2022
Thank you for your feedback on your stay. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Kind regards

6/10 Satisfaisant

Heather

Voyage en famille
Les points forts : Personnel et service
Shame web site still has pool pics as this was a factor when booking daughter and I wanted a relaxing overnight stay while wedding shopping,room clean and functional hotel quirky food top notch
Séjour de 1 nuit en janvier 2022
Réponse de Claire Ashcroft, Hotel General Manager le 12 févr. 2022
Thank you for taking the time to complete your feedback on your stay. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Many thanks.

10/10 Excellent

christopher, brooklyn

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff were helpful and kind . I traveled from New York to my home town and had to stay in a hotel for the first time. It was refreshing to find a place were everyone cared about making my experience as a guest warm and friendly. I will definitely be returning to the Preston Leyland Hotel on my next visit.
Séjour de 3 nuits en février 2022
Réponse de Claire Ashcroft, Hotel General Manager le 12 févr. 2022
Thank you for taking the time to complete feedback on your stay. I am pleased to read your comments regarding friendly staff and that they looked after you well during your stay. I hope we can welcome you again soon. Many thanks

10/10 Excellent

Robert

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Business stay
Good friendly staff with well catered and clean rooms. Good food and great breakfast
Séjour de 1 nuit en février 2022
Réponse de Claire Ashcroft, Hotel General Manager le 12 févr. 2022
Thank you for taking the time to complete your feedback on your stay. I am pleased to read your comments regarding friendly staff, your clean room and good food. I hope we can welcome you again in the future. Many thanks.

6/10 Satisfaisant

FRAN

Voyage d’affaires
Les points forts : Personnel et service et confort de la chambre
Séjour de 1 nuit en février 2022
Réponse de Claire Ashcroft, Hotel General Manager le 12 févr. 2022
Thank you for taking the time to provide feedback on your stay. Kind regards

6/10 Satisfaisant

Kye

Voyage d’affaires
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en janvier 2022
Réponse de Russell le 29 janv. 2022
Dear Gareth, Thank you for sharing your feedback. Regards, Hotel Team

8/10 Bien

Scott

Voyage d’affaires
Les points forts : Personnel et service
Value for money
Séjour de 1 nuit en janvier 2022
Réponse de Russell le 27 janv. 2022
Dear Scott, Thank you for sharing your feedback. I hope we can welcome you back again soon. Regards, Russell Sansome F&B Manager

4/10 Médiocre

Lisa

Voyage en groupe
Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Not impressed. Room was freezing. Cleanliness of the room was unbelievable! A dirty sock, food, and all sorts of rubbish and dirt. On one of the seats in the hotel there was also a dead spider. Not enough amenities in the room. No hairdryer. Beds and pillows very uncomfortable. Only good thing was the male staff member who was very attentive.
Séjour de 1 nuit en janvier 2022
Réponse de Russell le 23 janv. 2022
Dear Lisa, Thank you for your feedback. We are sorry to hear that there were aspects of your stay that you did enjoy. Kind Regards Russell Duty Manager

10/10 Excellent

Charles

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2022

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2022
Réponse de Russell le 23 janv. 2022
Thank you for your feedback. Regards, Russell Duty Manager

8/10 Bien

Kathryn

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
2021 new year eve stay (covid times)
One nite stay on a new yrs Eve in covid time it was a very quiet nite. Really cut down menu was disappointing . Not much. Of atmosphere. Nice staff friendly and helpful the room was clean and comfy bed nice breakfast menu . No biscuits on tea tray ?
Séjour de 1 nuit en décembre 2021
Réponse de Russell le 5 janv. 2022
Thank you for sharing your feedback, I hope we are able to welcome you back again soon. Regards, Russell Sansome F&B Manager

10/10 Excellent

Jill

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Room small but with everything needed for pleasant stay. Very comfortable bed. Soap in bathroom is from wall dispensers only so if you like hard soap, take your own. I have stayed here in past but not had breakfast but chose to include on this occasion. Sadly, I was disappointed with breakfast. The only cereals were the small individual packets - no cereal dispenser with muesli etc. Also the fresh fruit was a bowl of unappetising looking apples. I would have expected grapefruit, berries, nuts etc. Fortunately the buffet style cooked breakfast was good and plentiful. The position of the hotel, just far enough off the M6 is ideal for travellers. The staff are friendly and helpful while still being professional. I look forward to staying again when visiting in the area.
Séjour de 1 nuit en décembre 2021
Réponse de Russell le 5 janv. 2022
Thank you for sharing your feedback, I hope we are able to welcome you back again soon. Regards, Russell Sansome F&B Manager

10/10 Excellent

Peter

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very pleasant atmosphere, charming staff.
Séjour de 1 nuit en décembre 2021
Réponse de Richard le 20 déc. 2021
Dear Peter, Thank you for sharing your feedback. I hope we can welcome you back again soon. Regards, Richard General Manager

10/10 Excellent

Morven

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Goidbut couldbe excellent
I like the proximity of this hotel to motorway. The only improvement i would lije to see is a better hospitality pack. The previous 2 timez ihave had cold drinks but this time none. I would also like a biscuit to gave with my hot drink *i brought my own).
Séjour de 1 nuit en décembre 2021
Réponse de Richard le 20 déc. 2021
Dear Morven, Thank you for taking the time to share your feedback and thank you for highlighting aspects which would have improved your stay. Regards, Richard General Manager

10/10 Excellent

Zoe

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2021
Réponse de Richard le 15 déc. 2021
Dear Zoe, Thank you for sharing your feedback, I am so pleased you enjoyed your stay and hope we are able to welcome you back again soon. Regards, Richard General Manager

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, confort de la chambre
Breakfast was very good, Rooms a bit tired
Séjour de 1 nuit en décembre 2021
Réponse de Richard le 14 déc. 2021
Thank you for taking time to share your feedback, I am so pleased you enjoyed your stay and very much hope we can welcome you back again soon. Regards, Richard General Manager

10/10 Excellent

Gareth

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2021
Réponse de Richard le 14 déc. 2021
Dear Gareth, Thank you for sharing your feedback. Regards, Richard General Manager

10/10 Excellent

Jade

Rooms clean staff friendly would Highly recommend
Séjour de 1 nuit en décembre 2021
Réponse de Richard le 14 déc. 2021
Dear Jade, Thank you for offering feedback of your recent stay. I am so pleased you would recommend us and very much hope we are able to welcome you back again soon. Regards, Richard General Manager

8/10 Bien

Amanda

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2021
Réponse de Richard le 14 déc. 2021
Dear Amanda, Thank you for your feedback. I look forward to welcoming you back again soon. Regards, Richard General Manager

6/10 Satisfaisant

Catherine

Voyage en famille
Les points faibles : Infrastructures et conditions de l’hébergement
Great location just of the motorway
The hotel had a large corporate function on so there was a lot of noise. The bedroom was ok but is clearly showing it’s age.
Séjour de 1 nuit en décembre 2021
Réponse de Richard le 9 déc. 2021
Dear Catherine, Thank you for sharing feedback following your recent stay. I hope we are able to welcome you back again in the future. Regards, Richard General Manager

8/10 Bien

Xavier

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Stay was good overall, the spa
Séjour de 1 nuit en décembre 2021
Réponse de Richard le 9 déc. 2021
Dear Xavier, Thank you for taking the time to write with feedback of your recent stay, I look forward to welcoming you back again in the future. Regards, Richard General Manager

6/10 Satisfaisant

dan

Voyage d’affaires
It’s a little shabby in the rooms. It really needs updating.
Séjour de 1 nuit en novembre 2021
Réponse de Russell le 2 déc. 2021
Dear Dan Thank you for your feedback. We are sorry to hear that there were aspects of your stay that you did enjoy. Kind Regards Russell Duty Manager

10/10 Excellent

andrew

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The Lady on check in was brilliant
Séjour de 1 nuit en novembre 2021
Réponse de Richard le 20 nov. 2021
Dear andrew, Thank you for you positive feedback, I look forward to welcoming you back again soon. Regards, Richard General Manager

10/10 Excellent

brian

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Équipements
great breakfast comfortable bed
Séjour de 1 nuit en novembre 2021
Réponse de Richard le 19 nov. 2021
Dear brian, Thank you taking the time to share your feedback, I am so pleased you had a comfortable stay and look forward to welcoming you back again very soon. Regards, Richard General Manager

8/10 Bien

Sheila

Les points forts : Propreté, personnel et service, confort de la chambre
We found the hotel very suitable for our stay in leyland Friendly helpful staff and was very clean and comfortable
Séjour de 1 nuit en novembre 2021
Réponse de Richard le 11 nov. 2021
Dear Sheila, Thank you for taking the time to share your feedback, I am so pleased you had a comfortable stay and very much hope we are able to welcome you back again soon. Regards, Richard General Manager

10/10 Excellent

Shaun

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent
Couldn’t fault it at all had a decent size tv too
Séjour de 1 nuit en octobre 2021
Réponse de Richard le 2 nov. 2021
Dear Shaun, Thank you for sharing your positive feedback, I look forward to welcoming you back again soon. Regards, Richard General Manager

4/10 Médiocre

Alan

Voyage en famille
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
A bit of work required but not my worst experience
THE BAD On arrival at 1455 for a room check in at 1500, we were told the room was not ready. As traveler of some experience this is not the first time but instead of being offered complimentary tea/coffee/juice while we wait we were offered nothing but an apology and suggestion of a 15 minute wait. I at 15 min i purchased tea and continued to wait for another 15 min. The room was what I would have expected but hadn't expected to spot a large hole in the carpet under the bed. This my wife's eagle eye spotted. After an hour I was in the bathroom fixing the flush mechanism as it was not operating correctly and continued to be an issue until we left. Dinner was not good, there was an issue with food (or lack off) and the two out of three options we chose on the limited menu, were not available. We had to drive to the nearest town (10 minutes) walk around in the rain with a five year old looking for somewhere to eat in a place we didn't know. As my family and I were attending a funeral the next day the situation was not the happiest and so, the experience of the hotel was just a drain. THE GOOD A young lady working behind the bar (Rebeca) was thoughtful and observant and interacted with my daughter in a way that was professional and helpful. Breakfast was good. Food was hot (including the beens) well presented and all the staff in the morning were helpful and kind. Parking was no issue and location for my needs was spot on.
Séjour de 1 nuit en octobre 2021
Réponse de Richard le 2 nov. 2021
Dear Alan, Thank you for taking the time to share your feedback, I am very sorry indeed that there were aspects which could have been improved. I hope we are able to welcome you back again in the future in order to restore your faith in us. Regards, Richard General Manager