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Avis sur Super 8 by Wyndham Lexington

2 out of 5
Super 8 by Wyndham Lexington
104 E River Rd, Lexington, NE

Avis

6,6
Note des voyageurs de 10 (Excellent), d’après 46 avis sur 251." "
Note des voyageurs de 8 (Bien), d’après 68 avis sur 251." "
Note des voyageurs de 6 (Satisfaisant), d’après 70 avis sur 251." "
Note des voyageurs de 4 (Médiocre), d’après 40 avis sur 251." "
Note des voyageurs de 2 (Horrible), d’après 27 avis sur 251." "

7,0/10

Propreté

7,4/10

Personnel et service

6,2/10

Équipements

6,4/10

Infrastructures et conditions de l’hébergement

6,8/10

Écoresponsabilité

Avis

10/10 Excellent

Carl

Les points faibles : Propreté et personnel et service
Séjour de 1 nuit en mai 2024
Réponse de Manager le 27 mai 2024
Hello Carl,Your positive ratings regarding your experience are so refreshing to see. We hope to impress you again during another visit to the area and we thank you for sharing.

8/10 Bien

Kathleen

Les points forts : Propreté et personnel et service
The front desk person was very pleasant and helpful. It is comfortable and the shower works well.
Séjour de 1 nuit en mai 2024
Réponse de Manager le 19 mai 2024
Hello Kathleen,We are delighted to hear you enjoyed the service provided by our front desk team and found our accommodations comfortable. We strive to provide exceptional service and amenities for all our guests. Thank you for acknowledging our efforts to ensure your stay was pleasant.

10/10 Excellent

Amber

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice place for a couple nights on business!
Séjour de 2 nuits en avril 2024
Réponse de Manager le 20 avr. 2024
Hello Amber,We are delighted to hear that you had a pleasant stay with us. Your feedback is appreciated and we hope to welcome you back in the future for another enjoyable experience.

8/10 Bien

Marianne

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
After a long day of driving, nice to be close to highway and 1 minute walk to restaurant. Very quiet and clean, looks like they are renovating to make it even better.
Séjour de 1 nuit en avril 2024
Réponse de Manager le 9 avr. 2024
Hello Marianne,We are delighted to hear you enjoyed the convenient location and peaceful atmosphere during your stay. It's fantastic to hear you appreciated our ongoing efforts to enhance the property. Your positive feedback is greatly appreciated, and we hope to welcome you back in the future.

8/10 Bien

Amy

Séjour de 1 nuit en mars 2024
Réponse de Manager le 28 avr. 2024
Hello Amy,We appreciate you choosing to stay with us. Don't hesitate to contact us directly with any feedback to help us improve your experience next time.

6/10 Satisfaisant

Doug

Getting pretty rundown
Séjour de 1 nuit en mars 2024
Réponse de Manager le 2 avr. 2024
Hello Doug, We appreciate your feedback and regret to hear about your experience. Our team is continuously working to improve our facilities for all guests to enjoy. Feel free to reach out to our management team with any further comments or concerns.

6/10 Satisfaisant

Holly

Séjour de 1 nuit en mars 2024
Réponse de Manager le 29 mars 2024
Hello Holly,We appreciate you choosing our hotel for your stay. If there was anything that could have been improved, please do not hesitate to contact us directly. We value your feedback and strive to make every guest experience exceptional.

8/10 Bien

Wayne

Les points forts : Propreté et personnel et service
Les points faibles : Équipements
They advertise a hot tub but was closed.
Séjour de 3 nuits en mars 2024
Réponse de Manager le 25 mars 2024
Hello Wayne,We apologize for any inconvenience caused by the temporary closure of the hot tub. We always strive to maintain our facilities to provide the best experience for our guests. Your feedback is valuable to us for improving our services in the future. Thank you for bringing this to our attention.

6/10 Satisfaisant

Maria

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en mars 2024
Réponse de Manager le 27 mars 2024
Hello Maria, We appreciate you choosing our hotel for your stay. Please don't hesitate to contact us directly with any feedback you may have to help us improve our services for future visits. We look forward to welcoming you back soon.

8/10 Bien

Rafael

Voyage en famille
Les points forts : Personnel et service
There was an empty liquor bottle along the bed under the bed skirt. A few holes in the walls covered up by chairs. I would have been fine with the holes had a not found the liquor bottle.
Séjour de 1 nuit en mars 2024
Réponse de Manager le 24 mars 2024
Hello Rafael,We appreciate your feedback and take cleanliness very seriously. Please know that we will address this matter with our housekeeping team to ensure our rooms meet the highest standards for all future guests. Thank you for bringing this to our attention.

6/10 Satisfaisant

TRINH

Réponse de Manager le 22 mars 2024
Hello TRINH,We appreciate you choosing our hotel for your stay. Please don't hesitate to contact us directly with any concerns you may have from your visit, so we can ensure all our guests have a pleasant experience.

10/10 Excellent

Adele

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We found this hotel very clean and comfortable! They had a great hot breakfast buffet that is included in the price. We arrived during a snow storm and they were so nice and informative about road conditions etc. We would not hesitate to stay there again!
Séjour de 1 nuit en février 2024
Réponse de Manager le 15 févr. 2024
Hello Adele,Thank you for your kind words about our hotel! We're delighted to hear that you found our property clean and comfortable, and enjoyed our hot breakfast buffet. Our team takes great pride in providing excellent service, even during inclement weather. We appreciate your loyalty and look forward to welcoming you back in the future!

2/10 Horrible

Terri

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was absolutely terrible and disgusting! Holes in the walls, open shampoo, conditioner and lotion on the counter in the bathroom. It was so dirty that we didn’t dare sleep in the sheets! 😡
Réponse de Manager le 9 févr. 2024
Hello Terri,Thank you for sharing your recent experience with us. We apologize for any inconveniences you encountered during your stay. Our team strives to provide a clean and comfortable environment for all guests. We encourage you to reach out directly to our management team so we can address your concerns accordingly.

4/10 Médiocre

Sue

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
I told the front desk that there was a mouse running from the pool area to the pop machine. We have stayed here for years, it's updated but that is for looks, critters running around is not good. Probably not staying here any longer. Crap vehicles in parking lot for months at a time. It's not a good look.
Séjour de 1 nuit en décembre 2023
Réponse de Manager le 8 janv. 2024
Hello Sue, Thank you for sharing your experience with us. We sincerely apologize for any inconvenience caused during your recent stay. Please be assured that we take all hygiene and pest control matters seriously and have addressed the situation accordingly. We appreciate your loyalty and would love the opportunity to regain your trust in the future.

10/10 Excellent

Lisa

Séjour de 1 nuit en décembre 2023
Réponse de Manager le 30 déc. 2023
Hello Lisa,We appreciate you taking the time to rate our hotel! We are delighted to hear that you had a fantastic stay with us. If you have any further feedback or if there's anything else we can do to make your next stay even better, please don't hesitate to reach out to us. We hope to welcome you back soon!

2/10 Horrible

Tonya

Séjour de 1 nuit en décembre 2023
Réponse de Manager le 17 janv. 2024
Hello Tonya, We apologize for any inconvenience you experienced during your stay. We encourage you to reach out to our hotel directly to discuss your concerns so that we can address them and ensure a better experience for future guests. We appreciate your feedback and hope to have the opportunity to welcome you back in the future.

2/10 Horrible

Tonya

Séjour de 1 nuit en décembre 2023
Réponse de Manager le 18 janv. 2024
Hello Tonya, We're sorry to hear that your experience at our hotel did not meet your expectations. We would appreciate it if you could reach out to us directly with any specific feedback you have so that we can address the issues and improve our services. We value your input and hope to have the opportunity to welcome you back in the future.

6/10 Satisfaisant

Roger

Voyage d’affaires
Les points faibles : Personnel et service et confort de la chambre
Séjour de 1 nuit en novembre 2023
Réponse de Manager le 1 déc. 2023
Hello Roger,Thank you for choosing our hotel for your recent stay. We appreciate your feedback and would love to learn more about your experience. Please reach out to us directly so we can address any concerns you may have had during your stay. We value your satisfaction and hope to have the opportunity to improve upon your next visit.

10/10 Excellent

Rodney

Perfect for an economical place to spend night while traveling. Clean, comfortable beds. Breakfast is minimal. Staff was friendly.
Séjour de 1 nuit en octobre 2023
Réponse de Manager le 1 nov. 2023
Hello Rodney,Thank you for choosing our hotel during your travels. We're glad to hear that our clean and comfortable beds met your expectations. Our team takes pride in providing a friendly service. We appreciate your feedback on the breakfast, and we'll take it into consideration for future improvements. We hope to welcome you back in the future.

8/10 Bien

Marta

Voyage en groupe
Les points forts : Personnel et service et confort de la chambre
Séjour de 1 nuit en octobre 2023
Réponse de Manager le 9 oct. 2023
Hello Marta,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

10/10 Excellent

Vincent

Les points forts : Personnel et service
Les points faibles : Propreté
Thumbs down
Cleanliness was UGLY both in the lobby and room. The bathtub was gross. The stool kept running slowly, the refrigerator SMELLED, the room smelled of smoke even though it was supposed to be smoke free
Séjour de 1 nuit en octobre 2023
Réponse de Manager le 11 oct. 2023
Hello Vincent, We apologize for your recent stay. We are saddened to hear that you didn't enjoy yourself while with us. It is our goal to meet all our guests� expectations. We hope you will give us a chance to redeem ourselves in the future.

8/10 Bien

Jack

Our stay was great!
Séjour de 1 nuit en septembre 2023
Réponse de Manager le 30 sept. 2023
Hello Jack,We appreciate the time you've taken to rate your stay. Thank you for your feedback regarding our hotel. Through guest feedback like yours we are better able to enhance guest experience; so thank you.

6/10 Satisfaisant

Jesse

Les points forts : Propreté, personnel et service, équipements
Les points faibles : Infrastructures et conditions de l’hébergement
Lobby was in need of remodel. Breakfast was good
Séjour de 1 nuit en septembre 2023
Réponse de Manager le 23 sept. 2023
Hello Jesse ,We have high standards of hospitality and service and are always improving. We hope to see you again very soon!

4/10 Médiocre

Charles

Voyage en famille, Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Holes patched in wall and left unpainted, shower curtain torn from wall and repaired by an obvious amateur. It was barely hanging on with long wood screws in the drywall. Breakast was very minimal for what I'm used to at a Super8. Staff made excuses for the way the room looked. Asked about an available discount for Veterans and on Sept 11, they said no, not today. I was very concerned they were going to charge me extra because of the room, so intook pictures for proof. I would never stay gere again. This is by far the worst hotel I've ever stayed in and I thought we were safe being the reputation of a Super 8.
Séjour de 1 nuit en septembre 2023
Réponse de Manager le 19 sept. 2023
Hello Charles ,I am sorry to hear that you did not enjoy your stay with us. We value your feedback and suggestions for improvement as these comments help us to improve the guest experience at our hotel. Please accept our apologies for the lack of hospitality you experienced this is not the impression we want to leave our valued guests. I do thank you for bringing this matter to our attention and I assure you that we are correcting this issue for an improved experience in future visits.

10/10 Excellent

Lisa

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en septembre 2023
Réponse de Manager le 6 sept. 2023
Hello Lisa,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

4/10 Médiocre

Alex

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en août 2023
Réponse de Manager le 2 sept. 2023
Hello Alex,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

10/10 Excellent

James

Séjour de 1 nuit en août 2023
Réponse de Manager le 18 sept. 2023
Hello James,Thank you so much for the incredible rating. We look forward to your next visit.

2/10 Horrible

Richard

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
NOT recommended at all. The property was in horrible condition as far as structure and appearance. The front desk was a total mess and beside being dirty. The rooms were fairly clean but carpet was badly stained and I didn’t want to take my shoes off. Parking was good, Wi-Fi was great breakfast was minimal basically yogurt and coffee.
Réponse de Manager le 26 août 2023
Hello Richard,I am so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience and it is troubling to know that you faced such an usual experience. We take this quite seriously and have shared your feedback with management so that appropriate steps can be taken. Thank you again for taking the time for sharing this experience and for your valuable business.

10/10 Excellent

Mary

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
People were friendly
Séjour de 1 nuit en août 2023
Réponse de Manager le 27 août 2023
Hello Mary,Thank you for sharing your experience. We truly appreciate the insight regarding our hotel. Your voice is very valuable to us and we hope you will return on your next travels.

6/10 Satisfaisant

Richard

Voyage en famille
Les points faibles : Équipements
Not recommended at all. The place was in bad repair and totally dirty. The carpet was so bad I was afraid to walk on it. Faucet in bathroom did not work.
Séjour de 1 nuit en août 2023
Réponse de Manager le 26 août 2023
Hello Richard, It's our ambition to give you a five-star experience, and it's disheartening to discover that this is not the impression we left you with. We understand the frustration and we want to make sure that our guests are always comfortable. We appreciate that you've informed us of a need to address housekeeping policies and procedures. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

6/10 Satisfaisant

Tom

Séjour de 1 nuit en août 2023
Réponse de Manager le 25 août 2023
Hello Tom,Thank you for sharing this rating, and we welcome you to visit us again anytime.

8/10 Bien

Lupita

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en août 2023
Réponse de Manager le 9 août 2023
Hello Lupita,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

8/10 Bien

SONIA

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Door didn't open or close well. Little hard time. The rest was good. Clean an very comfortable
Séjour de 2 nuits en août 2023
Réponse de Manager le 9 août 2023
Hi Sonia,We are glad you liked some aspects of our hotel, and overall, your stay was enjoyable. However, we are sorry if you were disappointed with any part of your visit. We hope you will give us another chance so we can provide you with a much more satisfying experience.

4/10 Médiocre

Alan

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Room had a damp musty smell and carpet seemed worn and dirty. Hair dryer didn't work. Air conditioner was dirty, I cleaned myself and smell improved. Air conditioner also worked better, before it ran humid and warm.
Séjour de 1 nuit en juillet 2023
Réponse de Manager le 30 juil. 2023
Hello Alan,Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of meeting your expectations. Your feedback is greatly appreciated, and we hope to better serve you on a return visit.

2/10 Horrible

John

Séjour de 1 nuit en juillet 2023
Réponse de Manager le 18 août 2023
Hello John, Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

4/10 Médiocre

Donald

Voyage en famille
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
1st room smelly...did move us to a better room..recliner old and worn out. slip strips in tub too far apart...older motel needs new carpet and a good airing out. The staff were very good to work with and pleasant.
Séjour de 2 nuits en juillet 2023
Réponse de Manager le 27 juil. 2023
Hello Donald, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. I do want you to know that we take guest comments very seriously and that all the issues you have brought to our attention are being promptly addressed especially those that you’ve shared about the cleanliness of the rooms. Our guest satisfaction is vital to our success and your feedback will promote needed changes. I hope that you will consider staying with us again so that we can have a chance to provide you with a superior experience and change your perception of our hotel and services.

8/10 Bien

Marisol

Gas station and restaurant next door.
Séjour de 1 nuit en juillet 2023
Réponse de Manager le 27 juil. 2023
Hi Marisol,We are delighted to discover you thoroughly enjoyed the nearby shopping, activities, and dining options. We are so happy to have met your needs with our comfortable accommodations and friendly atmosphere and look forward to your future stay when your travels bring you back this way.

8/10 Bien

Denny

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juillet 2023
Réponse de Manager le 21 juil. 2023
Hello Denny,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

8/10 Bien

Li

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good
Séjour de 1 nuit en juillet 2023
Réponse de Manager le 19 juil. 2023
Hello Li,We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your experience and comments pertaining to our hotel. It is our ever present goal to provide each guest with the highest level of service; so thank you for your business and for sharing.

10/10 Excellent

Cung

Séjour de 3 nuits en juillet 2023
Réponse de Manager le 9 août 2023
Hello Cung,It was our pleasure to provide you with such a wonderful experience. Please do come see us again very soon.

10/10 Excellent

Connie

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The room was clean, well-stocked, and comfortable.
Séjour de 1 nuit en juillet 2023
Réponse de Manager le 14 juil. 2023
Hi Connie,Our primary aim is to give you a comfortable and accommodating experience, and we are incredibly pleased to hear of our success in this ambition. Thank you for your kind comments and review regarding our high standards of cleanliness and hospitality. I am glad that we were able to meet your expectations and we're all looking forward to your next visit!

10/10 Excellent

Jennifer

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The safe was wonderful. Breakfast was on point. Cant beat the price
Séjour de 3 nuits en juillet 2023
Réponse de Manager le 7 juil. 2023
Hello Jennifer,We appreciate the time you have taken to bring to our attention your feedback with regards to our breakfast and also our price. We appreciate you for sharing your feedback as we continue to improve conveniences of our hotel for all of our guests.

8/10 Bien

james

Séjour de 1 nuit en juin 2023
Réponse de Manager le 29 juin 2023
Hello james,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

4/10 Médiocre

David

Voyage en famille avec de jeunes enfants, Voyage d’affaires
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Stayed here with my family for a softball tournament in a nearby town. Specifically booked a non-smoking room. Opened our door and it was an obvious smoking room. Went down to the front desk and was told there wasn’t anymore rooms available. I asked for a refund and that I’d find somewhere else to stay. All of a sudden, there were multiple rooms they wanted me to “try” to see if they were smoking rooms or not. After the 4th room, it was finally a non-smoking room. Went inside and there were burn holes in the blankets, several stains in the carpet, and generally in disrepair. I’ve stayed in some questionable places without too much issues. Before I went to bed that night, I had booked a different hotel for our 2nd night. The morning desk attendant was wonderful and generally helpful. I would NOT recommend this place in its current condition.
Séjour de 2 nuits en juin 2023
Réponse de Manager le 28 juin 2023
Hello David, Thank you for taking the time Your feedback is especially important to us, and I am saddened to hear of your experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

8/10 Bien

Andrea

Séjour de 1 nuit en juin 2023
Réponse de Manager le 19 juil. 2023
Hello Andrea,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

10/10 Excellent

Paul

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very nice young lady check me in. Efficient and quick in a very clean room. Very satisfied.
Séjour de 1 nuit en juin 2023
Réponse de Manager le 27 juin 2023
Hello Paul,Your voice is very important to us and we are continuously striving to improve upon the guest experience. Thank you for rating your stay and providing us insights regarding our room. We hope to someday have another opportunity to host your stay.

6/10 Satisfaisant

Robert

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté
Area in back was full of old funishings apparently not picked up by whomever. Rain was ruining all of it. Room was not as clean as would be expected, and tv is set way too low for bed viewing, which it is in front of. Dont care for my coffee pot to be in bathroom, seems unsanitary.
Séjour de 1 nuit en juin 2023
Réponse de Manager le 20 juin 2023
Hello Robert, It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. Through guest feedback like yours, we are better able to address such issues quickly and thus improve the guest experience for future visitors and for your own future visits.

10/10 Excellent

Johnny

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juin 2023
Réponse de Manager le 19 juin 2023
Hello Johnny,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

8/10 Bien

veronica E

Séjour de 1 nuit en juin 2023
Réponse de Manager le 15 juin 2023
Hello veronica E,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

8/10 Bien

Mary

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
It was what we needed.
The room had everything we needed. Comfortable bed, shower, and breakfast to get us started next day.
Séjour de 1 nuit en juin 2023
Réponse de Manager le 13 juin 2023
Hello Mary,It means so much to have earned your business. We appreciate the feedback regarding our bed and also our breakfast. We hope that you will return as it is our ongoing goal to surpass expectations of service and accommodations.