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Avis sur Residence Inn Lexington South/Hamburg Place

3 out of 5
Residence Inn Lexington South/Hamburg Place
2688 Pink Pigeon Parkway, Lexington, KY

Avis

9,4

Exceptionnel

Note des voyageurs de 10 (Excellent), d’après 225 avis sur 300." "
Note des voyageurs de 8 (Bien), d’après 58 avis sur 300." "
Note des voyageurs de 6 (Satisfaisant), d’après 12 avis sur 300." "
Note des voyageurs de 4 (Médiocre), d’après 3 avis sur 300." "
Note des voyageurs de 2 (Horrible), d’après 2 avis sur 300." "

9,6/10

Propreté

9,6/10

Personnel et service

9,4/10

Équipements

9,4/10

Infrastructures et conditions de l’hébergement

9,6/10

Écoresponsabilité

Avis

10/10 Excellent

PATRICK

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent hôtel à retenir
Excellent séjour, rien à redire. Accueil chaleureux, suite très spacieuse, excellent mobilier, bon service ... Bon rapport qualité/prix qui les est. Un peu excentré du downtown mais pas vraiment gênant. Je recommande sans hésiter.
Séjour de 3 nuits en septembre 2019

10/10 Excellent

Audrey

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I love the location! Close to the interstate, grocery and specialty stores, restaurants, and Costco. Best of all for me is a full size fridge and a cook top. Change of linens and housekeeping can be every day or whenever you need. How could I forget their complete breakfast including coffee available until 9pm! This is my go-to hotel!!
Séjour de 5 nuits en avril 2024
Réponse de Jeff Gunsten le 30 avr. 2024
Dear Audrey,Thank you for taking the time to let us know how we did during your recent stay. I am so glad the you enjoyed all of the hotel's amenities. It's input from guests like yourself that helps us to enhance the experience of all our guests. We look forward to having you stay with us again the next time your travels bring you to Lexington.

10/10 Excellent

Kathryn

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We booked a 2 bedroom suite so that we could host a Christmas celebration and it was perfect! The building is immaculate, the kitchen comes with pretty much all you'd need, and the breakfast buffet is very good. We will return!
Réponse de Jeff Gunsten le 17 janv. 2024
Thank you for the kind words. It's input from guests like yourself that helps us enhance the experience of all our guests. We hope to see you again the next time your travels bring you to Lexington.

10/10 Excellent

Kathryn

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We have stayed here a couple of times because of the value for the price. We recently stayed in one during a family visit and having private bedrooms, each with a bathroom, a full kitchen and living room felt decadent without a massive price tag. The surrounding area is quiet but close to anything you need.
Séjour de 3 nuits en décembre 2023
Réponse de Jeff Gunsten le 2 janv. 2024
Dear Kathryn, Thank you for taking the time to let us know how we did during your recent stay. It's input from guests like yourself that enables us to enhance the experience of all our guests. We hope to see you again the next time your travels bring you to Lexington.

10/10 Excellent

Jolena

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Jeff Gunsten le 30 déc. 2023
Dear Jolene, Thank you for taking the time to let us know how we did during your recent stay. It's input from guests like yourself that helps us enhance the experience of all our guests. We look forward to having you stay with us again the next time your travels bring you to Lexington.

10/10 Excellent

LaTasha

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en novembre 2023
Réponse de Jeff Gunsten le 19 déc. 2023
Thank you for letting us know how we did during your recent stay. It's input from guests like yourself that helps us enhance the experience of all our guests. We hope to see you again the next time your travels bring you to Lexington.

10/10 Excellent

Pamila

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement

10/10 Excellent

Susan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en novembre 2023
Réponse de Jeff Gunsten le 13 nov. 2023
Dear Susan, Thank you for taking the time to let us know how we did during your recent stay. It's input from guests like yourself that helps us enhance the experience of all our guests. We hope to have you stay with us again the next time your travels bring you to Lexington.

10/10 Excellent

Jose

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Best service
Séjour de 3 nuits en octobre 2023
Réponse de Jeff Gunsten le 2 nov. 2023
Dear Jose, Thank your for taking the time to let us know how we did during your recent stay. It's input from guests like yourself that helps us enhance the experience of all our guests. We hope to see you again the next time your travels bring you to Lexington.

8/10 Bien

T

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I enjoyed my stay at this facility. The hotel is clean and located in a desirable area. The reason why I'm giving 4 stars is because I had prepaid for the room days prior to my arrival through Expedia. I was ask to provide a card for incidentals. Upon check out, my card was charged for the price of the room. I wasn't aware I had been charged until after my flight landed. How did this happen and why did Sean charge my credit card? I could not get this rectified on their end so I had to dispute the charge with my credit card company. The hotel should have handled this from their end and credited back my money.
Séjour de 1 nuit en octobre 2023
Réponse de Jeff Gunsten le 1 nov. 2023
Dear T, Thank you for taking the time to let us know how we did during your recent stay. I know it must be frustrating to have your credit card authorized for the room and tax for a prepaid stay. I do apologize for the inconvenience. It's input from guests like yourself that helps us to enhance the experience of all our guests.

10/10 Excellent

Joshua

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juillet 2023
Réponse de Jeff Gunsten le 1 nov. 2023
Thank you for taking the time to let us know how we did during your recent stay. It's input from guests like yourself that helps us enhance the experience of all our guests. we hope to see you again the next time your travels bring you to Lexington.

10/10 Excellent

Paul

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Up to date room and grounds, great basketball court
Séjour de 1 nuit en octobre 2023
Réponse de Jeff Gunsten le 31 oct. 2023
Thank you for taking the time to let us know how we did during your recent stay. It's input from guests like yourself that helps us enhance the experience of all our guests. We hope to see you again the next time your travels bring you to Lexington.

10/10 Excellent

Darlene

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2023
Réponse de Jeff le 18 sept. 2023
Dear Darlene,Thank you for the review regarding your recent stay. It's input from guests like yourself that helps us to enhance the experience of all our guests. We hope to see you again the next time your travels bring you to Lexington.

10/10 Excellent

Heather

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 11 nuits en juillet 2023
Réponse de Jeff le 18 sept. 2023
Dear Heather,Thank you for the review. It's input from guests like yourself that helps us to enhance the experience of all our guests. We hope to see you again the next time your travels bring you to Lexington.

6/10 Satisfaisant

Larry

Voyage en famille
TV reception was very poor. Mattress lumpy. AC blew directly down on bed. $250 per night was in my opinion very overpriced for facilities Positive: Breakfast above average.
Séjour de 1 nuit en juillet 2023

10/10 Excellent

Theodore

Séjour de 1 nuit en juillet 2023

2/10 Horrible

Jesseca

Séjour de 6 nuits en juillet 2023

2/10 Horrible

Voyageur vérifié

Voyage en famille
Les points faibles : Personnel et service et confort de la chambre
My room was not available to me even though I had booking protection. I was informed the room was not available 2 hours before check-in. I was set up in another hotel. I had less bathrooms and space then I reserved and needed. We were cramped with no privacy. I complained to the hotel I was staying at about what was made available to me and they did nothing to help me out. The hotel I was provided was 20 minutes away. This added travel time to my trip, fuel expense. Will not use booking service again.
Séjour de 3 nuits en juillet 2023
Réponse de Jeff Gunsten le 21 juil. 2023
I can understand your frustration with not getting the exact same accommodations that you had reserved and would like to apologize that we couldn't accommodate you. It is our utmost goal to be able to take care of all our guests and unfortunately we had guests that were scheduled to check out but did not do so. Thank you for taking the time to give us your input. It's information from guests like yourself that helps us enhance the experience of all our guests.

10/10 Excellent

Brian

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
One night stay. Hotel was clean and breakfast was decent.
Séjour de 1 nuit en juin 2023
Réponse de Jeff Gunsten le 30 juin 2023
Thank you for taking the time to let us know how we are doing. It's input from guests like yourself that helps us enhance the experience of all our guests. We look forward to having you stay with us again the next time your travels bring you to Lexington.

8/10 Bien

Mercedes

Voyage en couple
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Clean, convenient no frills place
Séjour de 4 nuits en avril 2023

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en avril 2023

10/10 Excellent

Paul

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great basketball court and well kept grounds and facility
Séjour de 1 nuit en mars 2023

10/10 Excellent

John

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en mars 2023

10/10 Excellent

Eric

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Perfect overnight stay.
This was a perfect overnight stay for my wife and I, en route to Florida. Great service, big clean room, and very dog friendly! We have already booked here again for our trip back!
Séjour de 1 nuit en février 2023

10/10 Excellent

inkwang

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean and safe.

10/10 Excellent

Amanda

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2022

10/10 Excellent

Milton

Séjour de 2 nuits en août 2022

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en juillet 2022

10/10 Excellent

Paul

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Property was in great shape. The room was spotless and the staff was friendly. Near shopping and restaurants.
Séjour de 1 nuit en juillet 2022
Réponse de Sidney le 3 août 2022
Thank you so much for the kind review! We strive to be not only the best hotel in Lexington, but the best hotel you'll ever stay in! Please do stop back in next time you pass throught town! Have a great day!

10/10 Excellent

Jeremiah Lee, Penrose

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
This place was neat clean and perfectly appointed. I loved the room and the bed was cozy and fluffy. The showers were very nice and spacious. We will definitely be back.
Séjour de 2 nuits en juillet 2022

10/10 Excellent

William

Voyage en famille, Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This is one of the nicer Residents Inn properties because of the people who work there. Especially the cleaning staff. We have stayed there many times and will definitely be back.
Séjour de 1 nuit en juin 2022

10/10 Excellent

Ryan

Séjour de 1 nuit en juin 2022

10/10 Excellent

Lyudmyla N

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice, convient
Séjour de 1 nuit en avril 2022

10/10 Excellent

ROBERT

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The studio suite layout is very nice. The facility is quite new and clean. Really enjoyed the closeness to shopping and dining. We plan to stay there again.
Séjour de 1 nuit en mai 2022
Réponse de Property Manager le 10 mai 2022
Thank you for a great review, Robert! Our hotel is not only very clean and beautiful but our staff is one of the best! We look forward to your next visit!

6/10 Satisfaisant

Parrish, Beverly

Les points forts : Propreté et personnel et service
I’ve stayed at this property many times over the years. It seems to be having a rough patch. Missing TV’s, holes in the carpet, and stained couches are not what I’m used to. The beds seem harder and the pillows are not supportive. It was not the most comfortable stay. I will say they did give me a discount due to my issues, but shouldn’t you tell people upfront you’re missing a tv? Some staff are great. Others are a bit standoffish.
Séjour de 3 nuits en février 2022

8/10 Bien

Diane

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very Nice
Very nice hotel.
Séjour de 2 nuits en décembre 2021

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2021

10/10 Excellent

Patrick

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2021

6/10 Satisfaisant

Margaret

Séjour de 3 nuits en novembre 2021

10/10 Excellent

Gregory

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2021

10/10 Excellent

Amy

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2021

10/10 Excellent

Jennifer

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en août 2021

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was spotless, seemed new but we learned it was 20 years old. Excellent free breakfast. Well stay there again!
Séjour de 2 nuits en août 2021

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Loved our stay here. Staff were friendly, rooms were super clean and breakfast was delicious. Would definitely stay here again.
Séjour de 1 nuit en août 2021

10/10 Excellent

Jerrilyn

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Residence Inn rocks
Very welcoming, very clean, breakfast was fresh and great, pool awesome. Room was what I wanted. Location great.
Séjour de 5 nuits en juillet 2021

6/10 Satisfaisant

Troy

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Disappointed
Comparing this to an amazing Residence Inn we stayed at in Louisville, which compelled us to book the same brand hotel in Lexington. Outdated (no USB ports in outlets, TV remote was old and barely worked). Hardly enough room in elevator for a family with luggage. Same with the front door—could barely fit the luggage cart through. On site market didn’t have much. Breakfast was great and staff was very friendly.
Séjour de 1 nuit en juillet 2021

10/10 Excellent

Misty

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very impressed!
Residence Inn South Lexington was really a wonderful stay for us. The pool was open and hot breakfast was available despite the lingering pandemic. Masks were required in the breakfast serving area, and are not necessary in other areas for vaccinated individuals but is for unvaccinated individuals. We stayed in the two bedroom suite and were pleasantly surprised to find two FULL bathrooms as well! What a treat for our family! We had a family issue arise and had to cut our trip from two nights to just one and the staff was very helpful and courteous to change our booking and not charge us for the second night. As a result we booked again with them for the way back home even though it wasn't our original plan but our Last minute change meant we would be back that way again. The room was very clean. The only negatives were that the TVs pictures were very poor resolution and we couldn't figure out how to fix them or if we could and also they had no ability to access our Disney+ and no offering of Disney channels despite being geared towards families for the hotel. It was nice that the pool was open but just fyi the pool is outside and NOT heated. These Florida babies were shivering in the water. Overall we were very impressed and will add them to our favorites if we ever are in Lexington again.
Séjour de 2 nuits en juillet 2021

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Property was impeccably maintained and location felt private. Also, hotel was very quiet, which is wonderful!
Séjour de 5 nuits en juillet 2021

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff is excellent! They are pleasant and helpful!
Séjour de 2 nuits en juillet 2021

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great property. Quiet and clean!!
Séjour de 1 nuit en juillet 2021