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Avis sur Hotel Campanile Leicester

3 out of 5
Hotel Campanile Leicester
St Matthews Way, Bedford Street North, Leicester, England

Avis

7,0

Bien

Note des voyageurs de 10 (Excellent), d’après 156 avis sur 928." "
Note des voyageurs de 8 (Bien), d’après 374 avis sur 928." "
Note des voyageurs de 6 (Satisfaisant), d’après 236 avis sur 928." "
Note des voyageurs de 4 (Médiocre), d’après 99 avis sur 928." "
Note des voyageurs de 2 (Horrible), d’après 63 avis sur 928." "

7,4/10

Propreté

8,0/10

Personnel et service

6,4/10

Équipements

7,0/10

Infrastructures et conditions de l’hébergement

Avis

6/10 Satisfaisant

CORINNE, HAM SOUS VARSBERG (METZ)

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Confort de la chambre
un hôtel très "sympathique" et bien placé, avec du personnel, un équipempent et des prestations générales très bonnes. Mais un SERIEUX PROBLEME D INSONORISATION DES CHAMBRES vient ternir la note. Nous avions une chambre côté rue/ring et la circulation est importante, même la nuit !

8/10 Bien

Pellos, France

Les points forts : Propreté et personnel et service
Pas de mauvaises surprises et accueil aimable
Ce n'est pas le plus joli coin de Leicester mais proche du centre a pied et parking gratuit, c'est ce qu'il nous fallait et on n'a pas ete decus. Confort simple mais suffisant. Isolation phonique un peu limitee cependant (et pourtant, nous etions cote parking, pas cote route). Petit dej continental tres bien pour le prix, nous n'avons pas goute a l'option 'breakfast anglais' car la version continentale etait plus que suffisante).

8/10 Bien

Fleur de blé noir

Les points forts : Propreté, personnel et service, confort de la chambre
Tres bonne reservation
En sejour 2 nuits. Hotel a 10 minutes à pied de la gare routiere, facilement accessible. Dommage qu'il borde un boulevard interieur tres fréquenté ! Personnel tres agréable : La receptionniste s'est tout de suite occupée de me trouver un adaptateur pour mon tel portable. J'ai egalement pu changer de chambre (pour une chambre donnant sur l'arriere de l'hotel) sans difficulté. Vraiment tres serviable !

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Personnel et service
Les points faibles : Confort de la chambre
Hôtel intéressant pour visiter à pied
Hôtel bien placé si l'on recherche un endroit proche du centre-ville. C'était pratique à pied. Mais la chambre se trouvait très proche d'une route très passante, très bruyante. Par ailleurs, la moquette était très tachée, par exemple. Le personnel fait son travail mais l'ensemble mériterait d'être largement rafraîchi. Avis plutôt mitigé donc mais la rapport qualité-prix reste favorable.

4/10 Médiocre

Thierry, Paris, France

Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Hôtel de dépannage
Malgré un accueil sympathique, l'hôtel n est pas en bon état, moquette tachée, évier ébréché Isolation phonique entre les chambres très oproximative. Par contre proche du centre ville

2/10 Horrible

Rene

Séjour de 1 nuit en août 2021

10/10 Excellent

MK, York

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
At the time of our visit, the hotel had had only one day to assimilate the government instructions to close restaurants and bars. Despite this, the staff had organised themselves to allow guests to prepare a takeaway breakfast, to collect this without close contact with either staff or other guests and still provide a friendly, helpful service.
Séjour de 1 nuit en mars 2020
Réponse de Waqas A, Deputy General Manager le 26 mars 2020
Dear Guest, Thank you for taking the time in writing a review of Hotel Campanile Leicester. The safety of our team and guest during the COVID-19 spread is of the up most important, the hotel and its team took the best option to ensure we provided the best possible service and solution to the governments requirements. We appreciate your kind words in regards to our team who acted swiftly to ensure we could still provide the best possible service to yourself and other guests. Kind Regards

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The property was good. My room, although quite basic,was spotlessly clean and bed was quite comfortable. The reception staff were very pleasant and breakfast was good. All in all I would recommend the hotel and although I don’t expect to visit Leicester again I would certainly use the Campanile group again.
Séjour de 2 nuits en mars 2020
Réponse de Waqas A, Deputy General Manager le 26 mars 2020
Dear guest, Thank you for your review of Hotel Campanile Leicester. The hotel is known for its value for money and to ensure we provide the best possible service. Located less then a mile away from the city centre it makes the hotel a prime location for guests visiting Leicester. Offering: restaurant, Wi-Fi and FREE parking, I am glad to read we met your expectations and although you will not be visiting us again in Leicester I am sure our Hotels in the UK will be of great value, should you wish to stay there. Kind Regards

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Propreté
Les points faibles : Personnel et service
The reception staff tried to tell me that I was responsible for her lack of information. I booked an accessible room on Hotels.com website but they did not pass that information on. The reception staff seemed to think I should have rrung the hotel to Inform them. Why use hotel.com and then ring the hotel? Quicker to book direct. Room was changed grudgingly. Clean comfortable and easy access to city centre very good for theatres short walk. 6/03/2020.
Séjour de 2 nuits en mars 2020
Réponse de Amber le 13 mars 2020
Dear guest, Thank you for taking the time to leave a review. I am sorry to hear that you experienced some issues with the room type on check in. We ask that guests contact us directly if they require an accessible room to prevent situations such as this, as online you cannot book an accessible room, this has to be specifically allocated by reception staff at the hotel. Guests' are responsible for their own reservation and we always say that contacting the hotel directly is the best way to communicate so that there is no misunderstanding and we can ensure a smooth check-in process. We appreciate your feedback and we hope this does not put you off from staying in the future. Kind regards, Amber, F Reception team.

2/10 Horrible

Voyageur vérifié

Les points forts : Confort de la chambre
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2020
Réponse de Amber le 13 mars 2020
Dear guest, Thank you for your 2 out of 10 rating. Kind regards, Amber, F Reception team.

2/10 Horrible

Faatimah

Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Worst experience ever!!!
I was looking foward to staying at this hotel as i had heard good reviews.. the first night we stayed the room and sheets were soo dusty i got an immediate reaction on my skin it went red and blotchyy and very itchyy we asked for the room to be changed but were told there are no more rooms available and they just gave us new sheets but the second night was still the same i would never stay at this hotel again worst experience ever!!!!
Séjour de 2 nuits en février 2020
Réponse de Amber le 13 mars 2020
Dear guest, Thank you for taking the time to leave a review. I am sorry to read that you were disappointed by your recent visit. On this occasion the staff member informed you that all of the bed linen is cleaned by a company external to the hotel and that all of the sheets would be the same as they are all cleaned in the same chemicals. You were also informed that this is why we would not be changing your room as it would not benefit yourself however you insisted on new sheets, which were provided for you. We appreciate your feedback and we hope you had a lovely time in Leicester. Kind regards, Amber, F Reception team.

10/10 Excellent

Paul

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en février 2020
Réponse de Amber le 13 mars 2020
Dear guest, Thank you for the 10 out of 10 score! Kind regards, Amber, F Reception team.

6/10 Satisfaisant

Voyageur vérifié

Séjour de 1 nuit en février 2020
Réponse de Amber le 13 mars 2020
Dear guest, Thank you for the 6 out of 10 rating! Kind regards, Amber, F Reception team.

8/10 Bien

Helen

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2020
Réponse de Amber le 27 févr. 2020
Dear guest, Thank you for the 8 out of 10 rating. We hope to see you again soon. Kind regards, Amber, F Reception team.

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
EXCELLENT HOTEL!!!
EXCELLENT HOTEL!!! Everything near by 10/10
Séjour de 2 nuits en janvier 2020
Réponse de Amber le 25 févr. 2020
Dear guest, Thank you for taking the time to leave a review. We are pleased to see that you had such a great time with us, thank you for the excellent score! It is great to read that you could take advantage of our prime location. We really appreciate your feedback and we hope to see you again soon. Kind regards, Amber, F Reception team.

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
EXCELLENT HOTEL
EXCELLENT HOTEL!!! Everything near by 10/10
Séjour de 4 nuits en janvier 2020
Réponse de Amber le 25 févr. 2020
Dear guest, Thank you for taking the time to leave a review. We are pleased to see that you had such a great time with us, thank you for the excellent score! It is great to read that you could take advantage of our prime location. We really appreciate your feedback and we hope to see you again soon. Kind regards, Amber, F Reception team.

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
EXCELLENT HOTEL
EXCELLENT HOTEL!!! Everything near by 10/10
Séjour de 6 nuits en janvier 2020
Réponse de Amber le 25 févr. 2020
Dear guest, Thank you for taking the time to leave a review. We are pleased to see that you had such a great time with us, thank you for the excellent score! It is great to read that you could take advantage of our prime location. We really appreciate your feedback and we hope to see you again soon. Kind regards, Amber, F Reception team.

4/10 Médiocre

Stephania

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Disappointed
Disappointed with hotel and facilities. The car park is small so very lucky if you find a space. Early saver meals not available even though advertised. Wi-Fi cost me £3 haven’t had to pay for Wi-Fi in years. Mattress well more like a dogs bed. Paper cups in the room, really can’t we be trusted with mugs. Good location though and next to an interesting International supermarket which opens till, well midnight at least. Leicester is great for shopping
Séjour de 1 nuit en janvier 2020
Réponse de Deputy General Manager le 5 févr. 2020
Dear Guest, Thank you for taking the time in writing a review of Hotel Campanile Leicester. Dissapointing we did not meet your expectations on this occasion. Kind Regards Waqas A, Deputy General Manager

8/10 Bien

Aatiqua

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2020
Réponse de Deputy General Manager le 5 févr. 2020
Dear Guest Thank you for rating Hotel Campanile Leicester. Kind Regards Waqas A, Deputy General Manager

8/10 Bien

Syed

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Niceclean rooms refreshed daily.
Séjour de 2 nuits en janvier 2020
Réponse de Deputy General Manager le 5 févr. 2020
Dear Guest Thank you for rating Hotel Campanile Leicester. Kind Regards Waqas A, Deputy General Manager

2/10 Horrible

Voyageur vérifié

Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2020
Réponse de Amber le 8 janv. 2020
Dear guest, Thank you for your 1/5 rating. Kind regards, Amber, F Reception team.

8/10 Bien

Paul

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Fine hotel, odd part of the city.
This hotel is near the ring road, but in a bit of an out of the way part of town. I stayed here for the Leicester football match though and it was fine. Normal sized rooms, absolute belter of a shower. Absoultely what you would expect out of this price point.
Séjour de 1 nuit en décembre 2019
Réponse de Amber le 8 janv. 2020
Dear Guest, Thank you for taking the time to leave your review. I am pleased to hear you enjoyed your stay with us. We are ideally situated beside the main motorways and only a short distance from the city centre, I’m pleased you could take advantage of this We appreciate your feedback, and we hope you choose to stay with us again in future. Kind regards, Amber, F Reception team.

6/10 Satisfaisant

Voyageur vérifié

Voyage en couple
Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
On arrival at check-in after a long drive, we were bombarded with the rules and information with not even 'welcome - have you had a good journey?'. Later that evening we went to have a drink at the bar but the barmaid was outside having a ciggie so we gave up. Our room was stifling hot and remained so even with the radiator turned off and the window open. The mattress was old and uncomfortable and we didn't sleep well either night. The second evening we tried the bar again and found two residents drunk and asleep at their table. Ordered two gin and tonics which were served in half pint glasses without ice. However, it was cheap and close to the venue we were visiting which was handy, but other than that, not a particularly pleasant stay.
Séjour de 2 nuits en décembre 2019
Réponse de Amber le 8 janv. 2020
Dear Guest, Thank you for taking the time to leave your review. I am saddened to hear your stay with us was not to your liking. I’m sorry the room didn’t meet your expectations. I will pick up the issues mentioned with our House Keeping supervisor to conduct retraining where required. We do have fans available to collect at reception, please feel free to request one on your next visit. I would like to apologize to you for not meeting your expectations on this occasion. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. Kind regards, Amber, F Reception team.

8/10 Bien

Maria

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2019
Réponse de Amber le 2 janv. 2020
Dear guest, Thank you for your 8/10 rating. Kind regards, Amber, F Reception team.

6/10 Satisfaisant

Voyageur vérifié

Voyage d’affaires
Les points faibles : Confort de la chambre
Vry nice and friendly staff. Noise from the main road outside was very load . No secondary glazing to minimize it .
Séjour de 4 nuits en décembre 2019
Réponse de Amber le 8 janv. 2020
Dear Guest, Thank you for taking the time to leave your review. I am pleased to hear you enjoyed your stay with us. I have taken on board your comments about traffic noise through the night. We operate as a 24 hour hotel with a receptionist always on shift to make sure the hotel is safe and protected. As we are situated on an estate we do get traffic passing to surrounding businesses at all times of the day/night. I do hope this has not put you off from staying again in the future. Kind regards, Amber, F Reception team.

10/10 Excellent

Namuun

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2019
Réponse de Amber le 2 janv. 2020
Dear guest, Thank you for your 6/10 rating. Kind regards, Amber, F Reception team.

6/10 Satisfaisant

andrew

Voyage en famille
Séjour de 1 nuit en décembre 2019
Réponse de Amber le 2 janv. 2020
Dear guest, Thank you for your 6/10 rating. Kind regards, Amber, F Reception team.

6/10 Satisfaisant

Daniel

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en décembre 2019
Réponse de Amber le 2 janv. 2020
Dear guest, Thank you for your 6/10 rating. Kind regards, Amber, F Reception team.

10/10 Excellent

Inderjit

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2019
Réponse de Amber le 4 déc. 2019
Dear guest, Thank you for your 10 out of 10 rating. Kind regards, Amber, F Reception team.

8/10 Bien

Chris

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2019
Réponse de Amber le 4 déc. 2019
Dear guest, Thank you for your 8 out of 10 rating. Kind regards, Amber, F Reception team.

6/10 Satisfaisant

Davy

Voyage en groupe
Les points forts : Propreté et personnel et service
Séjour de 1 nuit en novembre 2019
Réponse de Amber le 4 déc. 2019
Dear guest, Thank you for your 6 out of 10 rating. Kind regards, Amber, F Reception team.

10/10 Excellent

Tom

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good stay
Good stay As expected
Séjour de 1 nuit en novembre 2019
Réponse de Amber le 4 déc. 2019
Dear Guest, Thank you for taking the time to leave your review. I am pleased to hear you enjoyed your stay with us. I was delighted to read your review and was pleased that you had a pleasant stay with us. Thank you for the excellent score! Kind regards, Amber, F Reception team.

6/10 Satisfaisant

Ramalingam

Voyage d’affaires
Les points forts : Personnel et service
The accommodation could be better and cleaner. Overall I wouldn't mind staying there again. worth the money.
Séjour de 3 nuits en novembre 2019
Réponse de Amber le 4 déc. 2019
Dear Guest, Thank you for choosing the Campanile Leicester Hotel and for taking the time to provide feedback about your experience. We pride ourselves on being value for money and do everything we can to ensure every guest has an exceptional experience with us. Kind regards, Amber, F Reception team.

8/10 Bien

karia

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Not. Fair. Had to pay. Supplement. For. Wi fi
Séjour de 1 nuit en novembre 2019

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Situation of the hotel is superb, easy walking into city centre and up to the golden mile in the opposite direction. We went to celebrate Diwali. Main receptionist was excellent really effective in what she did. Disappointed that the young girl on reception in the morning didn’t have a clue about anything. Couldn’t sort out a key to the adjoining rooms and then tried to re-charge us for breakfast that we already paid for. So overall nice enough place so basic and simple could be a little cleaner especially around the bar area. Be prepared it’s a pet friendly hotel which we had not realised so a few barking dogs. But overall a good budget stay.
Séjour de 2 nuits en octobre 2019
Réponse de Amber le 30 oct. 2019
Dear guest, Thank you for taking the time to leave a review. It is great to read that you enjoyed your stay with us due to our prime location and helpful staff. All our reception staff are well trained and well versed in their job roles, unfortunately human error can happen which I am sure you understand. We appreciate your feedback and we hope to see you again soon. Kind regards, Amber, F Reception team.

8/10 Bien

William

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en octobre 2019
Réponse de Amber le 4 déc. 2019
Dear guest, Thank you for your 8 out of 10 rating. Kind regards, Amber, F Reception team.

8/10 Bien

Ria

Les points forts : Propreté et personnel et service
Staff all lovely and friendly. Accommodation was fine. The rooms basic but perfect for what we needed. Bed will need a new mattress soon as you could feel the springs. Also the bed on wheels, so kept moving. Tv was shockingly rubbish, most of the time we had no signal on all channels. And had to pay for WiFi which was just as bad as the Tv. Location to the centre was good. And Parking was fab. Finding the hotel via sat nav caused a little issue - we couldn’t find it. But the staff were helpful in guiding us.
Séjour de 3 nuits en octobre 2019
Réponse de Amber le 4 déc. 2019
Dear Guest, Thank you for taking the time to leave your review. I am pleased to hear you enjoyed your stay with us. Our team is passionate about great customer service and work really hard to achieve this. I am thrilled to hear they delivered throughout your stay with us. I am sorry to hear that there were some elements of your stay that detracted from your overall enjoyment. Your concerns have been forwarded to the relevant heads of departments to investigate and action. Kind regards, Amber, F Reception team.

10/10 Excellent

Heidi

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Fantastic staff, couldn't do enough for you really made our stay pleasant and comfortable
Séjour de 2 nuits en octobre 2019
Réponse de Amber le 29 oct. 2019
Dear guest, Thank you for taking the time to leave a review. We are extremely pleased to read that you had a pleasant and comfortable stay. Our staff strive to give every guest the best customer service possible and I am thrilled to hear that they delivered on this during your stay. We appreciate your feedback, and we hope to see you again soon. Kind regards, Amber, F Reception team.

6/10 Satisfaisant

Munir

Séjour de 2 nuits en octobre 2019

10/10 Excellent

Barbara

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
We went for a weekend to incorporate the King Richard museum and a football Match.Had a very enjoyable stay very clean and friendly, breakfast was excellent Value. The proximity to the centre was an easy walk away.
Séjour de 2 nuits en octobre 2019
Réponse de Amber le 28 oct. 2019
Dear Guest, Thank you for taking the time to leave your review. I am pleased to hear you enjoyed your stay with us, due to our clean rooms and friendly staff. We pride ourselves on our breakfast. I’m thrilled to hear you enjoyed it! Kind regards, Amber, F Reception team.

8/10 Bien

Dan

Voyage en groupe
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 2 nuits en octobre 2019
Réponse de Amber le 28 oct. 2019
Dear guest, Thank you for your 8 out of 10 rating. Kind regards, Amber, F Reception team.

10/10 Excellent

Saboor

Séjour de 2 nuits en octobre 2019

10/10 Excellent

Saboor

Séjour de 2 nuits en octobre 2019

10/10 Excellent

Voyageur vérifié

Séjour de 3 nuits en septembre 2019
Réponse de Amber le 12 oct. 2019
Dear guest, Thank you for your 5 star rating. Kind regards, Amber, F Reception team.

6/10 Satisfaisant

Carol

Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Very Meh
Meh room with no pictures on wall. Bed sagged in middle. Carpark tiny. Very basic.
Séjour de 2 nuits en octobre 2019
Réponse de Amber le 12 oct. 2019
Dear Guest, Thank you for choosing the Campanile Leicester Hotel and for taking the time to provide feedback about your experience. I’m sorry the room didn’t meet your expectations. I will pick up the issues mentioned with our House Keeping supervisor to conduct retraining where required. Kind regards, Amber, F Reception team.

6/10 Satisfaisant

Erin

Séjour de 1 nuit en octobre 2019

8/10 Bien

Maria

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en septembre 2019
Réponse de Amber le 12 oct. 2019
Dear guest, Thank you for your excellent rating. Kind regards, Amber, F Reception team.

8/10 Bien

Sacha

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Confort de la chambre
Bed was extremely uncomfortable and the sink in the bathroom was smashed. Didn’t provide much toilet roll and therefore was left with none.
Séjour de 1 nuit en septembre 2019
Réponse de Amber le 12 oct. 2019
Dear Guest, Thank you for taking the time to leave your review. I am saddened to hear your stay with us was not to your liking. I would like to apologize to you for not meeting your expectations on this occasion. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. Kind regards, Amber, F Reception team.

8/10 Bien

Voyageur vérifié

Les points forts : Personnel et service
I cancelled by booking 1 week before arrival using the company contact page. For some reason Campanile Leicester did not receive the cancellation notice and charged the full amount to my bank account. I rang them to ask them to refund the money but was informed that they would charge me for one night as a "no show". The difference was credited to my account 2 days later.
Séjour de 3 nuits en septembre 2019

6/10 Satisfaisant

Raheel

Séjour de 1 nuit en septembre 2019